2010 Infiniti EX35
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Infiniti › EX35 › 2010
These records cover every 2010 Infiniti EX35. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
1 recall names the 2010 Infiniti EX35. Newest first.
Curt IS recalling certain class 1 receiver hitches, p/n 11500, manufactured between march 26, 2008 and march 12, 2009, sold as aftermarket equipment for use on model year 2008 through 2010 nissan infiniti EX35 vehicles. when the hitch IS loaded to the maximum rating, the bumper structure of the vehicle may pull away from the vehicle frame.
Risk and remedy
Risk
A vehicle crash can occur should the towed vehicle separate from the towing vehicle while in operation.
Remedy
Curt mfg will notify owners and replace the hitches free of charge. the safety recall began on august 14, 2009. owners may contact curt mfg toll-free at 1-800-738-7213.
Owner complaints
15 complaints
What owners report most
Latest complaints
- Structure › Body · Visibility/wiper
The dashboard on this vehicle get gooey and melts when exposed to sunshine. The intense glare on the windshield makes the car dangerous to drive because visibility is greatly impaired.
- Electrical system › Instrument cluster/panel
The contact owns a 2010 Infiniti EX Journey. The contact stated that on several occasions when the vehicle was started and when driving at various speeds the speed odometer did not. The vehicle was taken to a dealer where it was diagnosed that the instrument cluster panel needed to be replaced. The vehicle was not replaced. The manufacturer was not notified of the failure. The failure mileage was 159,041.
- Structure › Body
My dashboard IS "melting." it's sticky and gooey, emits chemical fumes, and projects a glare of tiny dots all over my windshield. I began noticing this at beginning 2019. Dealer said nothing they can do (told me to put a piece of carpet on top of it). Infiniti consumer affairs said nothing they can…
My dashboard IS "melting." it's sticky and gooey, emits chemical fumes, and projects a glare of tiny dots all over my windshield. I began noticing this at beginning 2019. Dealer said nothing they can do (told me to put a piece of carpet on top of it). Infiniti consumer affairs said nothing they can do (oct 22, 2019) I called and emailed. I park in my garage, and if in a lot, I use a windshield cover. You can't see it in a photo, it's the touch, smell, and glare. I began suffering respiratory issues first time in my life, and it IS not safe to drive because it looks like you're looking out of a windshield covered in tiny dots. *tr
- Steering
I am writing this email due to a life threatening incident while driving my 2010 infiniti ex35(vin:[xxx]). I was driving the vehicle on route US1 around 45-50 miles per hour when the steering wheel got stuck and would not move. I was in the first lane of a 3 lane road and with lot of difficulty…
I am writing this email due to a life threatening incident while driving my 2010 infiniti ex35(vin:[xxx]). I was driving the vehicle on route US1 around 45-50 miles per hour when the steering wheel got stuck and would not move. I was in the first lane of a 3 lane road and with lot of difficulty was able to stop it on the shoulder. This was really crazy that the steering wheel could get stuck while driving the car. I could have got killed or could have killed some one due to this issue. I called the service center and they said that the power would have got lost and hence the steering wheel got stuck. I asked if they could tow the vehicle and they mentioned they could not tow the vehicle and it was my responsibility. I am really surprised by such a poor lack of service by your service center where I actually bought the car. Anyways I am too scared to drive the vehicle again and would like my full money back so that I can buy a different model car. I have towed the car to the ray catena infiniti service center information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6). *tr
- Steering
I started my vehicle this morning and a yellow light with a key came on for the first time, I thought IS was the key battery so I paid no attention, got to my destination and turned the car off, a few minutes later got back into the car to head home and it won't start. I was stuck there for five…
I started my vehicle this morning and a yellow light with a key came on for the first time, I thought IS was the key battery so I paid no attention, got to my destination and turned the car off, a few minutes later got back into the car to head home and it won't start. I was stuck there for five hours trying to get it started with help from a locksmith and my mechanic, finally found the issue on google was a faulty steering wheel lock unit which 37 other people had problems with and was charged $900 and up to fix by the dealers they know of this issue but won't recall it. My mechanic moved the steering up and down with the lock release and finally got it started.
- Electrical system
On friday 7-august-2015 my wife's 2010 EX35 did not crancked. Vehicle got towed to infiniti service department. Diagnostic was ran and the faulty part IS the steering wheel lock unit. A former infiniti mechanic told me that nissan altima's use the same part and got recalled on those vehicles. He…
On friday 7-august-2015 my wife's 2010 EX35 did not crancked. Vehicle got towed to infiniti service department. Diagnostic was ran and the faulty part IS the steering wheel lock unit. A former infiniti mechanic told me that nissan altima's use the same part and got recalled on those vehicles. He also states that with just moving the telescoping the steering wheel in and out the problem goes away. He was right and now the vehicle starts. However service department states that the vehicle could lock the steering wheel while driving. They want $1,100 to fix the problem. My take IS that this IS a safety issue and should be threated as the same situation as the altima.
- Air bags
Infiniti refuses to tell me whether or not my 2010 EX 35 has a takata airbag. *tr
- Power train
TL* the contact owns a 2010 infiniti FX35. The contact stated that while driving approximately 40 mph, the vehicle would not respond to acceleration attempts. after continually depressing the accelerator pedal, the vehicle jerked forward and then lunged in reverse. The vehicle then suddenly and…
TL* the contact owns a 2010 infiniti FX35. The contact stated that while driving approximately 40 mph, the vehicle would not respond to acceleration attempts. after continually depressing the accelerator pedal, the vehicle jerked forward and then lunged in reverse. The vehicle then suddenly and rapidly accelerated. The failure recurred while the contact was driving at various speeds intermittently. The vehicle was taken to an independent mechanic for diagnostic testing. The contact was not aware of the repair necessary to remedy the failure. The vehicle was not repaired. The approximate failure mileage was 6,874.
- Fuel/propulsion system
TL* the contact owns a 2010 infiniti EX35. The contact stated while adding fuel to the vehicle the fuel pump did not shut off causing gasoline to overflow out of the tank onto the ground. The vehicle was taken to the dealer for inspection and they stated that they never heard of anything like that. The vehicle was not repaired. The manufacturer was notified but provided no assistance. The failure mileage was 25,000.
- Engine and engine cooling
Engine failed due to oil problem without any warning.
- Unknown or other
Side mirrors are hindering sight - very large blind spot on each side. I have almost hit people in intersections. The mirrors are too large and it a very dangerous design flaw. *tt
- Power train › Manual transmission
Tl*the contact owns a 2010 infiniti EX35. The contact stated that when he shifted into sports mode, the vehicle stopped moving. The failure occurred twice. He had to quickly shift back to drive in order to avoid a crash. The vehicle was taken to an authorized dealer who stated they could not…
Tl*the contact owns a 2010 infiniti EX35. The contact stated that when he shifted into sports mode, the vehicle stopped moving. The failure occurred twice. He had to quickly shift back to drive in order to avoid a crash. The vehicle was taken to an authorized dealer who stated they could not duplicate the failure. The failure also occurred when he shifted from park to drive. He was forced to shift into park gear, turn the vehicle off and try again. The vehicle had not been repaired. The contact called the manufacturer and filed a complaint. The current mileage was approximately 12,700. The failure mileage was approximately 6,000.
- Power train › Automatic transmission · Power train › Manual transmission
My vehicle (infiniti EX 35, 2010) stops repeatedly while in DS mode. I have documented 11 instances when this vehicle stopped including today. the vehicle IS currently with the dealership in alexandria virginia. *tr
- Power train
I am having 'accelerator lag'; many times when I try to accelerate the car from a stop, it will move very slow. This IS very dangerous when I am pulling out in fast traffic. I tried to have this repaired at my dealer, but they said they had no fix for this. *Tr
- Equipment adaptive/mobility · Unknown or other · Vehicle speed control
My brand new EX35 infinity adaptive and standard cruise control ("acc")crashed (quit working) on me 4X in the first 2 months I owned the car. in addition during that period when the adaptive cruise control worked, it did not work fully or properly. finally, infiniti declared a recall for the…
My brand new EX35 infinity adaptive and standard cruise control ("acc")crashed (quit working) on me 4X in the first 2 months I owned the car. in addition during that period when the adaptive cruise control worked, it did not work fully or properly. finally, infiniti declared a recall for the crashing acc and purportedly "fixed" it on 01/20/10. however, after the "fix" it became evident that a safety warning feature of the that chimes and flashes when another car cuts in between you and the car in front. this feature existed on the 2010 EX35 before the "fix", IS described in the EX35 manual and worked on my previous car (a 2008 FX35) that had acc. infiniti's response IS that this feature IS no longer part of the system and if the manual states otherwise, their 2010 EX35 manual IS wrong.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11002539INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11002537CAN COMMUNICATION NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001653CAN COMMUNICATION CODES DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001182WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001179REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001177WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10233614CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10233611ABS/VDC CAN DIAGNOSIS INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232646REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232645WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232644WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10222705CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10212025VOLUNTARY SERVICE CAMPAIGN CALL WAITING FUNCTION NAVIGATION UPDATE Service Campaign ID # P1235 is no longer active. Repair orders opened after this bulletins published date are no longer eligible for reimbursement under Campaign ID # P1235. Discard all previous versions of ITB11-046.
- 10208930CAN COMMUNICATION NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10207844CAN COMMUNICATION CODES DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10201190VOLUNTARY SERVICE CAMPAIGN 2009 2010 EX35 NO START OR WARNING LIGHT ILLUMINATION DUE TO WATER IN ELECTRICAL HARNESS Service Campaign ID # P1223 is no longer active. Repair orders opened after this bulletins published date are no longer eligible for reimbursement under Campaign ID # P1223. Discard all previous versions of ITB11-034.
- 10199137CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10195471VOLUNTARY SERVICE CAMPAIGN 2010 EX35; INTELLIGENT CRUISE CONTROL Service Campaign ID # P0301 is no longer active. Repair orders opened after this bulletins published date are no longer eligible for reimbursement under Campaign ID # P0301. Discard all previous versions of ITB10-007.
- 10192842SERVICE INFORMATION Temporary tire Flat Spotting is common on New Dealer In-Stock vehicles that have not been occasionally moved. Flat Spotting can occur after the vehicle has been parked (not moved) for a few days, or longer. In most cases it is temporary. In extreme cases it can be permanent. Vehicles should be moved every 30 days, in one direction only, enough to rotate the tires 90 (see Figure 1). Moving vehicles as shown in this bulletin will prevent tire Flat Spotting. See this bulletin for further detail.
- 10192822SERVICE INFORMATION Replacement 5-speed rear wheel drive Automatic Transmission (A/T) assemblies and replacement control valves (valve bodies) now come with blank Transmission Control Modules (TCMs). Blank TCMs come without software and must be programmed (not reprogrammed) and then configured after they are installed. When ordering a replacement A/T or control valve, use the Infiniti electronic parts information systems to obtain the correct software program part number See this bulletin for further detail.
- 10192806IF YOU CONFIRM A refrigerant leak at a refrigerant pipe/hose joint location, ACTIONS 1. Inspect the metal surfaces of the pipe/hose joint for damage or contamination. NOTE: Do not replace a refrigerant pipe, hose, or other A/C component if an o-ring seal will solve the leak incident, if it should occur. 2. If no damage is found to the joint metal surfaces, replace the O-ring seal. See this bulletin for further detail.
- 10192802SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement "Certification Label" or "VIN Plate / Label" may be needed. These items may be available from Infiniti by request if certain criteria are met. This bulletinlists the criteria and provides an application form for such replacements. See this bulletin for further detail.
- 10192788SERVICE INFORMATION If the clip for the fuel filler cap tether becomes lost or is detached for any reason, it is no longer necessary to replace the fuel filler cap. The clip or "pin" is now available as a separate service part. NOTE - Do not replace the fuel filler cap if only the pin is needed. See this bulletin for further detail.
- 10192728SERVICE INFORMATION The purpose of this bulletin is to give Infiniti dealers guidelines to help determine if windshield breakage is covered under warranty or is the customer?s responsibility. Nissan North America (NNA) is not responsible for damage to glass that is a result of objects striking or scratching the glass. However, NNA is responsible for manufacturing issues such as distorted glass and cracks that are due to improper installation or damage to the glass during vehicle assembly. NNA typically does not find any type of cracks in the windshield due to stress after the dealership PDI. See this bulletin for further detail.
- 10192718SERVICE INFORMATION The Intelligent Keys used on the various Infiniti vehicles may not be interchangeable between models and years. See this bulletin for further detail.
- 10192693SERVICE INFORMATION Windshield "foreign material" that is on the surface of the glass in some cases can be cleaned off with a very particular type and grade of steel wool. * Most any foreign material on the surface of the Windshield can be cleaned off by using #0000 super fine steel wool. >The #0000 grade super fine steel wool can be found in most hardware stores. Please see this bulleitn for further details.
- 10192639SERVICE INFORMATION This bulletin has compiled Tire Pressure Monitor System (TPMS) and Low Tire Pressure Warning System (LTPWS) information for: - Basic diagnosing of TPMS/LTPWS systems - Radio frequency interference causing a "No Data" (C1708, C1709, C1710, C1711) condition - Sensor leaks - Moving TPMS/LTPWS wheel assemblies from one vehicle to another and TPMS/LTPWS sensor registration - Air pressure changes with altitude and ambient temperatures - Aftermarket tire sealers - Aftermarket wheels - Inflating/deflating tires with TPMS/LTPWS sensors See this bulletin for further detail.
- 10192616SERVICE INFORMATION The information in this bulletin is provided to help ensure correct diagnosis and repair of fluid leaks. All fluid leaks, when properly diagnosed, should be repaired (whether under warranty or customer pay) to ensure proper vehicle operation. However, certain normal operating conditions can be misdiagnosed as a leak requiring repair. Unnecessary repair or replacement of parts in connection with incorrectly diagnosed "leaks" can negatively impact customer satisfaction, be time consuming and costly, and if not performed correctly can lead to future repairs. See this bulletin for further detail.
- 10192613SERVICE INFORMATION If the AV Control Unit needs to be replaced on an Applied Vehicle for any reason, follow the steps in the Service Procedure to configure the Multi AV system. NOTE - The original AV Control Unit must be installed in the vehicle while performing part of this procedure. DO NOT remove the original AV Control Unit until instructed. See this bulletin for further detail.
- 10192598SERVICE INFORMATION When servicing run flat tires or low profile tires: - Special equipment and procedures are required to avoid damage. - Specifically, Tire Pressure Monitor transmitters (TPMS sensors) can be damaged when improperly dismounting and mounting tires. - TPMS sensors becoming damaged during mounting or dismounting tires are not covered under warranty. - To avoid such damage, ensure that the tire changer being used and the operator of the tire changer are capable of servicing run flat and low profile tires. - Operator?s manuals for such tire changers must be followed. See this bulletin for further detail.
- 10192589SERVICE INFORMATION After ECM reprogramming, the Calibration Verification Number (CVN) needs to be automatically calculated prior to State emissions testing (also known as Inspection Maintainence, I/M, or SMOG testing depending upon location). Allowing the vehicle to idle for 22 minutes will allow for faster CVN calculation. It is recommended that customers utilize this method if the vehicle needs to be tested for emissions soon after ECM reprogramming. See this bulletin for further detail.
- 10192533SERVICE INFORMATION NOTE - Failure to follow the procedures in this bulletin may result in the denial of a warranty claim. In an effort to protect the paint finish, Paint Guard Film (PGF) is applied on many new Infiniti vehicles. Paint Guard Film is a temporary white plastic protective film that is applied by the factory to the horizontal painted surfaces of the vehicle. The PGF protects the paint finish during vehicle handling, transportation and storage from harmful elements such as acid rain,iron particles, bird droppings, tree sap and other environmental contaminants. NOTE - Paint Guard Film CANNOT remain on the vehicle for more than six months after the vehicle's manufacture date. PGF must be removed at the end of six months. See this bulletin for further detail.
- 10192514SERVICE INFORMATION Changes or modifications to the front seat assembly trim materials may affect the proper operation of the Front Seat-Mounted Side-Impact Supplemental Air Bags and Passenger Occupant Classification Sensor and could result in serious personal injury or death. Infiniti STRONGLY RECOMMENDS AGAINST making any change to seat trim materials from the factory equipped condition. This specifically applies to replacing the seat trim with non-factory materials; adding leather/cloth seat covers, seat pads, or seat storage pouches, etc. around or over the seat back and the passenger seat cushion. See this bulletin for further detail.
- 10192511SERVICE INFORMATION DTC B2190 (NATS ANTENNA AMP) can be stored for the following reasons: 1. Something other than an Intelligent Key is inserted into the Key-Slot. 2. An Intelligent Key issue. 3. A wiring issue between the Key-Slot and the BCM. 4. A Key-Slot issue. If DTC B2190 is stored due to 1 or 2 above, it will not erase, or go to "PAST", until a known good registered Intelligent Key is inserted into the Key-Slot. For DTC B2190 diagnosis; first perform the Service Manual DTC Confirmation Procedure. See this bulletin for further detail.
- 10192505SERVICE INFORMATION Two methods are used to update/upgrade Navigation Map Data: 1. The customer goes to www.infinitinavigation.com and is mailed update disc(s) or SD card and installs data, OR 2. The dealership is mailed update disc(s) and the customer must visit the dealership to have data installed. Use the matrix in this bulletin to determine which method is utilized for each Applied Vehicle. See this bulletin for further detail.
- 10192479SERVICE INFORMATION Starting with 2010 Model Year, Infiniti vehicles have been gradually incorporating a new type of DTC known as Permanent DTC or P-DTC. If a vehicle is equipped with P-DTCs, all emission related DTCs will also set a P-DTC if the MIL is turned ON. A listing of which DTCs that will also set a P-DTC is found in the DTC Index in the EC-Engine Control section of the Electronic Service Manual (ESM). If a DTC repair is performed and the DTC erased, a vehicle may fail an Emission Inspection and Maintenance test if the P-DTC is not also erased. See this bulletin for further detail.
- 10192475SERVICE INFORMATION If a customer describes lack of power or poor acceleration, perform the following checks before attempting any repair: * Check for stored DTCs. * Check if the driver is resting their left foot on the brake pedal while accelerating. Advise the customer not to rest their foot on the brake while accelerating. * Use CONSULT-III plus in Engine Data Monitor to check operation of the brake lamp circuit signal. Monitor the brake switch during the incident; it should be "OFF". Please see this bulletn for further details.
- 10192396SERVICE INFORMATION Related to communication codes U1000, U1001, U1002, U1010: - Always diagnose the communication codes first. - When a module reports a U1000 code, it is typically operating normally; however, there is a communication error external to that module on the CAN network. - U1000 indicates an error. V-CAN diagram or CAN Diag Support Monitor provides data to determine the location of the error. See this bulletin for more information.
- 10192355SERVICE INFORMATION Warranty claims coding for repairing wiring harnesses for all Infiniti vehicles has changed. This bulletin gives an outline of the retailer technician?s responsibilities in assisting the retailer claims administrator to properly code a harness repair. Failure to provide correct information may result in claims suspension or rejection. See this bulletin for further detail.
- 10192345SERVICE INFORMATION When diagnosing an applied vehicle for possible power steering gear (rack and pinion steering rack, or steering rack) leak issues, in some cases it may appear the steering rack is leaking when actually, it?s not. Use this service bulletin to help make a more accurate diagnosis of the steering rack. - Go to Power Steering Gear Inspection starting on page 2. See this bulletin for further detail.
Every Infiniti EX35 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.