2009 Infiniti EX35

Recalls

1 recall names the 2009 Infiniti EX35. Newest first.

• Equipment

  Aug 10, 2009NHTSA 09E050000110 vehiclesEquipment

  Curt IS recalling certain class 1 receiver hitches, p/n 11500, manufactured between march 26, 2008 and march 12, 2009, sold as aftermarket equipment for use on model year 2008 through 2010 nissan infiniti EX35 vehicles. when the hitch IS loaded to the maximum rating, the bumper structure of the vehicle may pull away from the vehicle frame.

  Risk and remedy

  Risk

  A vehicle crash can occur should the towed vehicle separate from the towing vehicle while in operation.

  Remedy

  Curt mfg will notify owners and replace the hitches free of charge. the safety recall began on august 14, 2009. owners may contact curt mfg toll-free at 1-800-738-7213.

  Full recall details →

Owner complaints

What owners report most

1. Air bags4
2. Steering2
3. Unknown or other2
4. Seats1
5. Electrical system1
6. Tires1
7. Wheels1
8. Power train1

Latest complaints

• Jan 15, 2019FL
  Air bags · Unknown or other
  1.Front passenger seat airbag warning sensor light always blinking despite several dealer attempts to correct. Dealer tried to reset sensor on 5/05/10,10/23/15 & 11/15/16 and an estimate of $5,091.96 on 11/15/16 to correct the issue. Manufacturer denied claim to replace sensor on 11/17/16 (case #…

  1.Front passenger seat airbag warning sensor light always blinking despite several dealer attempts to correct. Dealer tried to reset sensor on 5/05/10,10/23/15 & 11/15/16 and an estimate of $5,091.96 on 11/15/16 to correct the issue. Manufacturer denied claim to replace sensor on 11/17/16 (case # 24679041. 2. Multiple dashboard cracks. dealer gave us an estimate on 9/4/18 of $2,453.64 for parts, $800.00 for labor plus tax on parts & labor. this car was purchased new from dealer in 10/17/09 and IS always stored inside our garage when not in use, has 9,037 miles as of 1/15/19 and IS in very good condition aside from the two aforementioned problems.

• Dec 27, 2018IL
  Air bags · Seats
  The passenger airbag warning in the dashboard next to the speedometer kept flashing while stationary and while driving whether or not a person was sitting in the passenger seat or not. I took it to the dealer twice to be fixed (while under warranty), but the problem continued sporadically. I…

  The passenger airbag warning in the dashboard next to the speedometer kept flashing while stationary and while driving whether or not a person was sitting in the passenger seat or not. I took it to the dealer twice to be fixed (while under warranty), but the problem continued sporadically. I took it a 3RD time (now warranty expired), they researched deeper and said the problem was in the ocs sensor inside of the seat, so the seat needed to be replaced. $5000 charge, motorwerks of barrington, il. I have not had it fixed yet. I found the same passenger side sensor was recalled in november 2008, the end of the year prior to 2009 when my car was built. it appears the same problem was carried over to the next year (2009) but no recall issued. And then dealership missed the problem while under warranty (and extended warranty).

• May 6, 2018MD
  Air bags · Electrical system
  I took the car to jim coleman infiniti service department to find out why the air bag warning light IS flashing non-stop. after the diagnostic they concluded it was due to passenger side ocs sensor faulty, so in order to replace the sensor they need to replace the entire passenger seat due to…

  I took the car to jim coleman infiniti service department to find out why the air bag warning light IS flashing non-stop. after the diagnostic they concluded it was due to passenger side ocs sensor faulty, so in order to replace the sensor they need to replace the entire passenger seat due to sensor embedded in the seat and asking for around $4500 for parts and $600 for labor. it's outrageous! although I bought the car at 2009 I hardly drive the car and took metro to work most of the time so the mileage IS only <50K. after I did a research on the web I discovered that the 2007, 2008 infiniti EX35 model all have the same exact problem that resulted a recall. per nhtsa, a sensor located in the passenger seat cushion "may have been manufactured out of specification. Under certain conditions, this could cause an interruption of signal between the ocs [the occupant classification system -- which activates the airbag when the passenger seat IS occupied] and the airbag control unit. this could result in the passenger airbag being suppressed, which could fail to provide adequate protection in the event of a crash." it appears that infiniti did not fix the problem for the 2009 model which was probably already on the sales lot and as long as there's no warning light flashing they assume no sensor problem but the underlying sensor defect still exist and waiting to erupt. I should not have to pay for infiniti's obvious design/manufactured sensor defect especially it IS the well-known sensor defect that cause their 2008 recall (https://cars.usnews.com/cars-trucks/daily-news/081016-urgent-recall-alert-nissan-infiniti-recalling-200-000-vehicles-for-airbag-defect). please advise what I can do to make infiniti to be responsible for fixing the same defect from the 2008 recall at no charge to the customer deceived by them? thank you very much.

• Feb 23, 2018NJ82,000 mi
  Steering
  TL* the contact owns a 2009 infiniti EX35. The contact stated that the vehicle would not start. There were no warning indicators illuminated. The vehicle was towed to holman infiniti (577 NJ-38, maple shade township, nj 08062) where it was diagnosed that the steering lock box needed to be replaced.…

  TL* the contact owns a 2009 infiniti EX35. The contact stated that the vehicle would not start. There were no warning indicators illuminated. The vehicle was towed to holman infiniti (577 NJ-38, maple shade township, nj 08062) where it was diagnosed that the steering lock box needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to nhtsa. The failure mileage was approximately 82,000.

• Feb 23, 2018NJ82,000 mi
  Steering · Unknown or other

  The steering lock box stopped working, and the car could not be started. We saw that nissan already has a campaign on the sister cars. For this issue. I believe the involves the very same part.the car can not be operated with this issue.

• Sep 15, 2015NC64,000 mi
  Power train
  TL* the contact owns a 2009 infiniti EX35. The contact stopped the vehicle and placed the gear in reverse, but the vehicle continued to accelerate forward. The vehicle was taken to an independent mechanic who diagnosed that the transmission failed and referred the contact to a local dealer. The…

  TL* the contact owns a 2009 infiniti EX35. The contact stopped the vehicle and placed the gear in reverse, but the vehicle continued to accelerate forward. The vehicle was taken to an independent mechanic who diagnosed that the transmission failed and referred the contact to a local dealer. The dealer confirmed the transmission failure and stated that the vehicle was out of warranty. The vehicle was not repaired. The failure mileage was 64,000.

• Jun 4, 2014PA49,290 mi
  Tires · Wheels
  I had a tire blowout on the left rear of the vehicle. After mounting the spare I inspected the blown out tire and could not find a cause for the tire to fail. Upon putting the damaged wheel/tire in the spare tire well of the car I noticed that the wheel valve stem was missing and heard something…

  I had a tire blowout on the left rear of the vehicle. After mounting the spare I inspected the blown out tire and could not find a cause for the tire to fail. Upon putting the damaged wheel/tire in the spare tire well of the car I noticed that the wheel valve stem was missing and heard something rolling around inside the tire. It was the (TPMS) valve stem. I then inspected the other three wheels/tires and found that the valve stems are held in place by a locking nut/sleeve that was failing do to corrosion. The nut/sleeve IS aluminum and the corrosion IS causing them to crack lengthwise and detach from the valve stem. Three of the four are cracked and one IS only held in by half of the nut/sleeve! Infinity wants me to take the car to an infinity dealer and have it "diagnosed" and then put to an infinity "committee" to see if maybe they will replace and repair the faulty parts, but no guarantee that would happen. The nearest infinity facility IS about 90 mi. From my location. They say that it's my problem to get it there. I will not drive this car in the condition it IS in! Luckily, I was on a local road and doing about 45 mph when the incident happened! And the fact that it was a rear wheel/tire! I have searched the internet and found multiple sites on how this IS a widespread problem with infinity cars with this type of (TPMS) valve stem. They even have a voluntary recall on some models, but not mine. They are one in the same. I find this as big a safety issue as gm's ignition key problem! *tr

• Nov 2, 2009NV900 mi
  Air bags › Frontal
  I purchased 2009 infiniti EX 35 one month ago(september 30, 2009). There IS a "passenger side airbag off" light. According to infiniti service center nearby, it IS designed to detect child or small adult who IS less than 100 pounds seating on passenger side and prevent passenger side airbag from…

  I purchased 2009 infiniti EX 35 one month ago(september 30, 2009). There IS a "passenger side airbag off" light. According to infiniti service center nearby, it IS designed to detect child or small adult who IS less than 100 pounds seating on passenger side and prevent passenger side airbag from deploying in accident. They said for children or small adult less than 100 pounds, it IS better to have no airbag on crash because it will cause more harm than good. Here IS the problem. My wife IS 130 pounds, 5.80 ft tall (not a small adult or children size). When she sits in passenger side, the passenger side airbag off" light turns on and off and on and off during a single trip. The service manager IS saying that because she IS in border line of weight limit, if she moves while seating, it can happen. My wife and I closely observed the light and the light turns on and off even though she IS seating still perfectly(not moving at all). The service center checked the sensor of passenger side airbag and told me that it IS working properly. I researched online and found similar problems to other customers. Also there was 200,000 cars recalled on october 2008 for 2008 infiniti EX35 and other models due to similar problems. I asked if my 2009 was in recall but they said no. I found out that for 2010 infiniti EX35 model, they added "passenger air bag on/off switch" because of cases like mine. What can I do? IS it possible to return my car because it's been only one month? Or exchange my car to 2010 model? Please let me know what I can do. My wife and I are very concerned when we are on freeway, driving more than 65 mph and the "passenger side airbag off" light turns on indicating that the passenger airbag will not deploy during crash. Thank you very much for your time and support. *Tr

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 11002539INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 11002537CAN COMMUNICATION NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 11001653CAN COMMUNICATION CODES DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 11001182WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 11001179REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 11001177WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10233614CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10233611ABS/VDC CAN DIAGNOSIS INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10232646REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10232645WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10232644WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10222705CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10208930CAN COMMUNICATION NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10207844CAN COMMUNICATION CODES DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10201190VOLUNTARY SERVICE CAMPAIGN 2009 2010 EX35 NO START OR WARNING LIGHT ILLUMINATION DUE TO WATER IN ELECTRICAL HARNESS Service Campaign ID # P1223 is no longer active. Repair orders opened after this bulletins published date are no longer eligible for reimbursement under Campaign ID # P1223. Discard all previous versions of ITB11-034.
• 10199137CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10192822SERVICE INFORMATION Replacement 5-speed rear wheel drive Automatic Transmission (A/T) assemblies and replacement control valves (valve bodies) now come with blank Transmission Control Modules (TCMs). Blank TCMs come without software and must be programmed (not reprogrammed) and then configured after they are installed. When ordering a replacement A/T or control valve, use the Infiniti electronic parts information systems to obtain the correct software program part number See this bulletin for further detail.
• 10192806IF YOU CONFIRM A refrigerant leak at a refrigerant pipe/hose joint location, ACTIONS 1. Inspect the metal surfaces of the pipe/hose joint for damage or contamination. NOTE: Do not replace a refrigerant pipe, hose, or other A/C component if an o-ring seal will solve the leak incident, if it should occur. 2. If no damage is found to the joint metal surfaces, replace the O-ring seal. See this bulletin for further detail.
• 10192802SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement "Certification Label" or "VIN Plate / Label" may be needed. These items may be available from Infiniti by request if certain criteria are met. This bulletinlists the criteria and provides an application form for such replacements. See this bulletin for further detail.
• 10192788SERVICE INFORMATION If the clip for the fuel filler cap tether becomes lost or is detached for any reason, it is no longer necessary to replace the fuel filler cap. The clip or "pin" is now available as a separate service part. NOTE - Do not replace the fuel filler cap if only the pin is needed. See this bulletin for further detail.
• 10192728SERVICE INFORMATION The purpose of this bulletin is to give Infiniti dealers guidelines to help determine if windshield breakage is covered under warranty or is the customer?s responsibility. Nissan North America (NNA) is not responsible for damage to glass that is a result of objects striking or scratching the glass. However, NNA is responsible for manufacturing issues such as distorted glass and cracks that are due to improper installation or damage to the glass during vehicle assembly. NNA typically does not find any type of cracks in the windshield due to stress after the dealership PDI. See this bulletin for further detail.
• 10192693SERVICE INFORMATION Windshield "foreign material" that is on the surface of the glass in some cases can be cleaned off with a very particular type and grade of steel wool. * Most any foreign material on the surface of the Windshield can be cleaned off by using #0000 super fine steel wool. >The #0000 grade super fine steel wool can be found in most hardware stores. Please see this bulleitn for further details.
• 10192639SERVICE INFORMATION This bulletin has compiled Tire Pressure Monitor System (TPMS) and Low Tire Pressure Warning System (LTPWS) information for: - Basic diagnosing of TPMS/LTPWS systems - Radio frequency interference causing a "No Data" (C1708, C1709, C1710, C1711) condition - Sensor leaks - Moving TPMS/LTPWS wheel assemblies from one vehicle to another and TPMS/LTPWS sensor registration - Air pressure changes with altitude and ambient temperatures - Aftermarket tire sealers - Aftermarket wheels - Inflating/deflating tires with TPMS/LTPWS sensors See this bulletin for further detail.
• 10192616SERVICE INFORMATION The information in this bulletin is provided to help ensure correct diagnosis and repair of fluid leaks. All fluid leaks, when properly diagnosed, should be repaired (whether under warranty or customer pay) to ensure proper vehicle operation. However, certain normal operating conditions can be misdiagnosed as a leak requiring repair. Unnecessary repair or replacement of parts in connection with incorrectly diagnosed "leaks" can negatively impact customer satisfaction, be time consuming and costly, and if not performed correctly can lead to future repairs. See this bulletin for further detail.
• 10192598SERVICE INFORMATION When servicing run flat tires or low profile tires: - Special equipment and procedures are required to avoid damage. - Specifically, Tire Pressure Monitor transmitters (TPMS sensors) can be damaged when improperly dismounting and mounting tires. - TPMS sensors becoming damaged during mounting or dismounting tires are not covered under warranty. - To avoid such damage, ensure that the tire changer being used and the operator of the tire changer are capable of servicing run flat and low profile tires. - Operator?s manuals for such tire changers must be followed. See this bulletin for further detail.
• 10192589SERVICE INFORMATION After ECM reprogramming, the Calibration Verification Number (CVN) needs to be automatically calculated prior to State emissions testing (also known as Inspection Maintainence, I/M, or SMOG testing depending upon location). Allowing the vehicle to idle for 22 minutes will allow for faster CVN calculation. It is recommended that customers utilize this method if the vehicle needs to be tested for emissions soon after ECM reprogramming. See this bulletin for further detail.
• 10192533SERVICE INFORMATION NOTE - Failure to follow the procedures in this bulletin may result in the denial of a warranty claim. In an effort to protect the paint finish, Paint Guard Film (PGF) is applied on many new Infiniti vehicles. Paint Guard Film is a temporary white plastic protective film that is applied by the factory to the horizontal painted surfaces of the vehicle. The PGF protects the paint finish during vehicle handling, transportation and storage from harmful elements such as acid rain,iron particles, bird droppings, tree sap and other environmental contaminants. NOTE - Paint Guard Film CANNOT remain on the vehicle for more than six months after the vehicle's manufacture date. PGF must be removed at the end of six months. See this bulletin for further detail.
• 10192514SERVICE INFORMATION Changes or modifications to the front seat assembly trim materials may affect the proper operation of the Front Seat-Mounted Side-Impact Supplemental Air Bags and Passenger Occupant Classification Sensor and could result in serious personal injury or death. Infiniti STRONGLY RECOMMENDS AGAINST making any change to seat trim materials from the factory equipped condition. This specifically applies to replacing the seat trim with non-factory materials; adding leather/cloth seat covers, seat pads, or seat storage pouches, etc. around or over the seat back and the passenger seat cushion. See this bulletin for further detail.
• 10192511SERVICE INFORMATION DTC B2190 (NATS ANTENNA AMP) can be stored for the following reasons: 1. Something other than an Intelligent Key is inserted into the Key-Slot. 2. An Intelligent Key issue. 3. A wiring issue between the Key-Slot and the BCM. 4. A Key-Slot issue. If DTC B2190 is stored due to 1 or 2 above, it will not erase, or go to "PAST", until a known good registered Intelligent Key is inserted into the Key-Slot. For DTC B2190 diagnosis; first perform the Service Manual DTC Confirmation Procedure. See this bulletin for further detail.
• 10192505SERVICE INFORMATION Two methods are used to update/upgrade Navigation Map Data: 1. The customer goes to www.infinitinavigation.com and is mailed update disc(s) or SD card and installs data, OR 2. The dealership is mailed update disc(s) and the customer must visit the dealership to have data installed. Use the matrix in this bulletin to determine which method is utilized for each Applied Vehicle. See this bulletin for further detail.
• 10192475SERVICE INFORMATION If a customer describes lack of power or poor acceleration, perform the following checks before attempting any repair: * Check for stored DTCs. * Check if the driver is resting their left foot on the brake pedal while accelerating. Advise the customer not to rest their foot on the brake while accelerating. * Use CONSULT-III plus in Engine Data Monitor to check operation of the brake lamp circuit signal. Monitor the brake switch during the incident; it should be "OFF". Please see this bulletn for further details.
• 10192396SERVICE INFORMATION Related to communication codes U1000, U1001, U1002, U1010: - Always diagnose the communication codes first. - When a module reports a U1000 code, it is typically operating normally; however, there is a communication error external to that module on the CAN network. - U1000 indicates an error. V-CAN diagram or CAN Diag Support Monitor provides data to determine the location of the error. See this bulletin for more information.
• 10192345SERVICE INFORMATION When diagnosing an applied vehicle for possible power steering gear (rack and pinion steering rack, or steering rack) leak issues, in some cases it may appear the steering rack is leaking when actually, it?s not. Use this service bulletin to help make a more accurate diagnosis of the steering rack. - Go to Power Steering Gear Inspection starting on page 2. See this bulletin for further detail.
• 10192314SERVICE INFORMATION Information necessary to service the Supplemental Restraint System (SRS) safely is included in the "RESTRAINTS" section of the Electronic Service Manual (ESM) for each vehicle IMPORTANT: Turn the ignition switch OFF, disconnect both battery terminals, and wait at least 3 minutes before performing any service on the SRS. See this bulletin for further detail.
• 10192294SERVICE INFORMATION Replacement Engine Control Modules (ECMs) for many newer Infiniti vehicles are now "Blank" ECMs. Blank ECMs come without software and must be programmed (not reprogrammed) before they will function. See this bulletin for further detail.
• 10192238SERVICE INFORMATION Scratch Shield is a scratch-resistant clear coat which "heals" by itself when the vehicle gets a small scratch in the clear coat. If the scratch reaches the color base coat, however, it will not "heal". Scratch Shield was implemented for the first time in the U.S. with the 2008 EX35. NOTE: Scratch Shield is applied to body panels and fasicas only. Scratch Shield Label Vehicles equipped with Scratch Shield have a label (see Figure 1) which is typically located underneath the hood. Vehicles that DO NOT have the Scratch Shield label shown in Figure 1 are not equipped with Scratch Shield. See this bulletin for further detail.
• 10192235Infiniti Original Equipment or Genuine Accessory Alloy wheels, along with their finish coating (clear, chrome, titanium, etc.), are specifically developed to achieve Infiniti design and performance standards. These Original Equipment or Genuine Accessory wheels are subjected to testing to ensure they meet Infiniti's standards. Infiniti Original Equipment Alloy or Genuine Accessory wheels subjected to aftermarket chroming may no longer continue to meet these standards and may be seriously damaged. Therefore, Infiniti most strongly discourages, and recommends that these wheels NEVER be subjected to, aftermarket chroming. See this bulletin for further details.
• 10192232SERVICE INFORMATION This TSB is for troubleshooting of CAN Modules with "Diag-On-CAN" Diagnostics. The flow charts below are meant to troubleshoot current CAN DTCs. The flow charts are intended to diagnose one module at a time; repeat the process as needed for additional control units. Please see this bulletin for further details.
• 10192219SERVICE INFORMATION - This bulletin is to assist you in responding to customer questions about brake operation, and provides diagnostic and repair information for each item listed, if any should occur. - Most brake issues fall into the following categories: a. Brake Noise: A squeak, squeal, clunk, or groan that occurs when the brakes are applied or released. b. Brake Judder: A vibration that can be felt in the vehicle, steering wheel, or brake pedal when the brakes are applied. c. Pedal Feel: The effort needed to operate the brakes is too high or too low. SERVICE PROCEDURE 1. Verify the condition by road testing the vehicle with the customer. 2. Determine the specific brake issue based on the description in the Service Information above. 3. Follow the appropriate repair procedure(s), listed on the following pages, for your specific issue. See this bulletin for further details.
• 10192218If YOU CONFIRM: A vehicle needs to have the brake rotors resurfaced (front or rear). ACTION: Use the ProCut PFM Series on-car brake lathe to perform brake rotor resurfacing and follow the tips listed in this bulletin. - The ProCut PFM Series brake lathe has been chosen as the approved tool for rotor resurfacing. - The ProCut PFM Series brake lathe can be ordered from TECH-MATE at 1-800-662-2001. - ProCut technical support or service can be obtained by calling 1-800-543-6618. NOTE: Brake rotors may need to be resurfaced during routine brake repair or for brake "judder" incidents. - Brake judder: A brake pedal pulsation and/or steering wheel shimmy when braking that occurs when there is too much thickness variation of the brake rotors (see ITB00-024). See this bulletin for further detail.

Every Infiniti EX35 model year

Bars are owner complaints, dots mark years with recalls. Select a year to open its report.