2003 Infiniti M45
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Infiniti › M45 › 2003
These records cover every 2003 Infiniti M45. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
2 recalls name the 2003 Infiniti M45. Newest first.
Nissan IS recalling certain model year 2003-2004 infiniti M45 vehicles manufactured from march 7, 2002, through june 3, 2004. due to a circuit board failure, the fuel gauge may read a fuel level higher than actually exists. as a result, the vehicle may run out of gas without notice.
Risk and remedy
Risk
The vehicle may stall without warning, increasing the risk of a crash.
Remedy
Nissan will notify owners, and dealers will modify the circuit board free of charge. The safety recall began on april 27, 2012. owners may contact nissan customer service at 1-800-647-7261.
On certain passenger vehicles, the circuit board for the crank position sensor or cam position sensor may have an improper solder joint due to solder deformation caused by heat stress accelerated by the existence of flux residue during the soldering process.
Risk and remedy
Risk
This could cause the "service engine soon" warning light to come on, create a no start condition, cause reduced engine power, or cause the engine to stop running without warning during vehicle operation, which could result in a crash.
Remedy
Dealers will replace the crank position sensors. Camshaft position sensor(s), and in some cases, the variable timing control sensor(s). vehicles involved in a previous recall campaign, 01v357, are also included in this new campaign. the replacement sensors used in that campaign are also affected. owner notification began on december 22, 2003. owners should contact nissan at 1-800-647-7261 or infiniti at 1-800-662-6200.
Owner complaints
129 complaints
What owners report most
Latest complaints
- Fuel system, gasoline
The contact owns a 2003 Infiniti M45. The contact stated that on several occasions while driving at various speeds, the fuel gauge failed to read the fuel level correctly and the vehicle stalled. The vehicle was towed several times to a dealer and independent mechanic however, the fuel gauge sensor…
The contact owns a 2003 Infiniti M45. The contact stated that on several occasions while driving at various speeds, the fuel gauge failed to read the fuel level correctly and the vehicle stalled. The vehicle was towed several times to a dealer and independent mechanic however, the fuel gauge sensor could not be replaced. Additionally, on one occasion, the vehicle was steered to the side of the road where the vehicle was refueled. The vehicle was restarted but the failure persisted. The vehicle was then taken to a dealer where it was diagnosed that the fuel filter needed to be replaced and the fuel gauge sensor needed to be cleaned. The vehicle was repaired but the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was approximately 160,000.
- Air bags
The contact owns a 2003 Infiniti M45. The contact stated that the air bag warning light was illuminated. The vehicle was taken to the dealer for a diagnostic test. The contact stated that the driver’s side module needed to be replaced. The driver’s side air bag module was replaced. The manufacturer was contacted, and a case was filed. The failure mileage was 112,965.
- Power train
Traveling at about 60 mph on a state route, the car shut down. no power, no dash lights, inability to use turn signals to indicate the intention of changing lanes to the right and onto the side of the road, which nearly caused a collision as the car slowed to crawl. once pulled onto the side of…
Traveling at about 60 mph on a state route, the car shut down. no power, no dash lights, inability to use turn signals to indicate the intention of changing lanes to the right and onto the side of the road, which nearly caused a collision as the car slowed to crawl. once pulled onto the side of the road, after many attempts the car started and we drove it home, the symptons suggest the cam positioning sensor IS to blame, which seems to have happened to other motorists.
- Fuel/propulsion system
TL* the contact owns a 2003 infiniti M45. The contact stated that while operating the vehicle the fuel gauge indicated the fuel tank was full at all times. The vehicle ran out of fuel due to the failure. The cause of the failure was not determined. The local dealer bennett infiniti (1060 pa-315…
TL* the contact owns a 2003 infiniti M45. The contact stated that while operating the vehicle the fuel gauge indicated the fuel tank was full at all times. The vehicle ran out of fuel due to the failure. The cause of the failure was not determined. The local dealer bennett infiniti (1060 pa-315 wilkes barre pa) was notified of the failure. The vehicle was repaired. The contact indicated that the fuel gauge had previously been repaired however, the failure recurred. The failure mileage was 159,000. *Bf*jb
- Structure › Body
I am the owner of a white 2003 infiniti M45. a few years ago, I noticed a small chip right above he windshield on the roof of the car. I contacted infiniti back then to see if there were any recalls, but there were not. at this point, there IS no paint covering the top of the vehicle. as of…
I am the owner of a white 2003 infiniti M45. a few years ago, I noticed a small chip right above he windshield on the roof of the car. I contacted infiniti back then to see if there were any recalls, but there were not. at this point, there IS no paint covering the top of the vehicle. as of today, infiniti still has no recalls/campaigns for chipped paint of this particular model. but, I did find during research that there new models with defective (white) paint that has been reported. the vehicle was never damage, I have seen a couple other 2003 M45'S with chipping paint. which would leave be to believe that there must have been defective paint. my vehicle IS unrecognizable. this vehicle had been garaged kept and not driven for 1-2 years, yet the paint continued to peel. I got an estimate to have the car painted, which would have been close to $4,000! I would just like for this to be researched through your agency if at all possible. thanks
- Engine
2003 infiniti M45 with approximately 106,000 miles. car will stall suddenly at highway or city road speeds necessitating putting car into neutral or pulling over to restart. previously, after this had happened, a code for faulty crankshaft position sensor was recovered, and both the crankshaft…
2003 infiniti M45 with approximately 106,000 miles. car will stall suddenly at highway or city road speeds necessitating putting car into neutral or pulling over to restart. previously, after this had happened, a code for faulty crankshaft position sensor was recovered, and both the crankshaft and camshaft position sensors were replaced with aftermarket new parts from duralast. car no longer has a check engine light code associated with the stalling, but the stalling persists. also, when car IS cooled to ambient temperature, it may take 2-3 ignition attempts to start the car and occasionally a backfire/misfire IS heard during failed attempts. if car has sat for multiple days without being driven, it may take 10-15 attempts to start the vehicle.
- Engine · Fuel/propulsion system
TL* the contact owns a 2003 infiniti M45. While stationary and while driving various speeds,the vehicle stalled without warning on several occasions. The contact stated that there was a complete loss of power. The contact coasted the vehicle to the side of the road and was able to restart the…
TL* the contact owns a 2003 infiniti M45. While stationary and while driving various speeds,the vehicle stalled without warning on several occasions. The contact stated that there was a complete loss of power. The contact coasted the vehicle to the side of the road and was able to restart the vehicle. On another occasion, the contact stated that the engine indicator illuminated and "check your fuel cap" displayed on the instrument panel. A dealer and the manufacturer were not made aware of the failures. The contact cited nhtsa campaign number: 03v455000 (engine and engine cooling) as a possible cause of the failures, as reported by a code reader. The failure mileage was approximately 100,000.
- Engine
TL* the contact owns a 2003 infiniti M45. While driving the vehicle, the check engine indicator illuminated and the vehicle stalled. The vehicle was taken to the dealer, but was not diagnosed or repaired. The vehicle was taken to an independent mechanic who diagnosed that the crankshaft sensor…
TL* the contact owns a 2003 infiniti M45. While driving the vehicle, the check engine indicator illuminated and the vehicle stalled. The vehicle was taken to the dealer, but was not diagnosed or repaired. The vehicle was taken to an independent mechanic who diagnosed that the crankshaft sensor needed to be replaced. The vehicle was repaired, but the failure persisted. The manufacturer was made aware of the failure. The failure mileage was 145,000.
- Power train
When in motion the engine stall without warning
- Seats
The bracket on the left side of the drivers front seat has broken. The seat now sags several inches in the left/ rear side. This IS placing substantially more stress on the right side's bracket. This bracket failed while driving the car. *Tr
- Engine
TL* the contact owns a 2003 infiniti M45. While driving various speeds, the vehicle shut off without warning, preceded by the dynamic control indicators illuminating. The vehicle was taken to an independent mechanic where it was diagnosed that the crank sensor was defective, but not replaced. The…
TL* the contact owns a 2003 infiniti M45. While driving various speeds, the vehicle shut off without warning, preceded by the dynamic control indicators illuminating. The vehicle was taken to an independent mechanic where it was diagnosed that the crank sensor was defective, but not replaced. The manufacturer was notified of the failure. The manufacturer determined that the vin was not included in nhtsa campaign number: 03v455000 (engine and engine cooling). The failure mileage was 149,000.
- Fuel/propulsion system
TL* the contact owns a 2003 infiniti M45. The contact stated that the fuel gauge inaccurately displayed that the fuel tank was full. As a result, the vehicle stalled due to insufficient fuel in the vehicle. The failure recurred multiple times. The vehicle was not diagnosed or repaired. The…
TL* the contact owns a 2003 infiniti M45. The contact stated that the fuel gauge inaccurately displayed that the fuel tank was full. As a result, the vehicle stalled due to insufficient fuel in the vehicle. The failure recurred multiple times. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The vin was included in nhtsa campaign number: 12v088000 (fuel system, gasoline). The failure mileage was 200,000.
- Electrical system · Unknown or other
While I was driving this vehicle, it had shut off while I was driving and I lost all power. It started back up like normal. This has happened twice and I'm afraid this could happen while I'm on the highway with my family. I see there was a recall involving this but not for my vehicle. This has happened to me just recently.
- Engine
While leaving an entrance ramp to merge onto the interstate, the vehicle suffered a complete and total engine power loss along with its power steering and power braking functions. After this failure, the vehicle would crank but not start, leaving it stranded. There IS currently a recall in place…
While leaving an entrance ramp to merge onto the interstate, the vehicle suffered a complete and total engine power loss along with its power steering and power braking functions. After this failure, the vehicle would crank but not start, leaving it stranded. There IS currently a recall in place for the vehicle's make, model, and model year (recall #03v455000), however I was told by both the dealership and infiniti that the vehicle was not covered under that recall because the part in question was made by a different manufacturer than what was included under the existing recall. The summary and consequences of this failure align exactly with that of the existing recall. It IS evident that the safety hazard exists beyond the scope of the original recall and the purpose of this complaint IS to address that deficiency.
- Engine and engine cooling
TL* the contact owns a 2003 infiniti M45. While driving 70 mph, the vehicle stalled without warning. The contact was able to restart the vehicle. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the crank shaft and cam shaft sensor needed to be replaced. The…
TL* the contact owns a 2003 infiniti M45. While driving 70 mph, the vehicle stalled without warning. The contact was able to restart the vehicle. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the crank shaft and cam shaft sensor needed to be replaced. The vehicle was repaired. The vehicle was not included in nhtsa campaign number: 03v455000 (engine and engine cooling). The contact stated that the failure recurred four times. The manufacturer was notified of the failure. The approximate failure mileage was 155,500. updated 08/03/16.*jb
- Engine · Fuel/propulsion system
TL* the contact owns a 2003 infiniti M45. The contact stated that the vehicle randomly stalled without warning. The manufacturer and the dealer indicated that the vehicle was not included in nhtsa campaign numbers: 12v088000 (fuel system, gasoline) and 03v455000 (engine and engine cooling). The…
TL* the contact owns a 2003 infiniti M45. The contact stated that the vehicle randomly stalled without warning. The manufacturer and the dealer indicated that the vehicle was not included in nhtsa campaign numbers: 12v088000 (fuel system, gasoline) and 03v455000 (engine and engine cooling). The vehicle was not repaired. The contact was unable to determine when the failure would recur. The failure mileage was not available.
- Engine
While turning left with on coming traffic the engine died. the check engine light came on and the communications center said it was emissions related. the car did restart, the warning light remains on, and after a short drive there was a burning smell and heat coming from the car. the local…
While turning left with on coming traffic the engine died. the check engine light came on and the communications center said it was emissions related. the car did restart, the warning light remains on, and after a short drive there was a burning smell and heat coming from the car. the local nissan dealer will only work on it as customer pay, and will not do any recall work, said I need to go to the infinity dealer 2 hours away. I just notified nissan corp today of the issue and waiting for their response.
- Engine
TL* the contact owns a 2003 infiniti M45. The contact stated that while driving at approximately 15 mph, the engine stalled without warning. After waiting fifteen minutes, the vehicle was restarted and resumed normally. The failure recurred two times. On two separated occasions, the vehicle failed…
TL* the contact owns a 2003 infiniti M45. The contact stated that while driving at approximately 15 mph, the engine stalled without warning. After waiting fifteen minutes, the vehicle was restarted and resumed normally. The failure recurred two times. On two separated occasions, the vehicle failed to start until after numerous attempts. The vin was not included in nhtsa campaign number: 03v455000 (engine and engine cooling). The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 120,000.
- Engine
I was driving on the highway and all of a sudden my car stalled without warning. Shortly after the service engine light came on. The car restarted only to do that again the next day. It did it another time and didn't restart. Had it repaired by and independent mechanic. 6Months later the same…
I was driving on the highway and all of a sudden my car stalled without warning. Shortly after the service engine light came on. The car restarted only to do that again the next day. It did it another time and didn't restart. Had it repaired by and independent mechanic. 6Months later the same problem IS bck. Decided to check on the recalls and there was a recall called engine and engine cooling that described my issue to a t but did not include my vin! This IS very dangerous and unsafe. Both times my daughter was in the car.
- Engine
TL* the contact owns a 2003 infiniti M45. While driving at approximately 30 mph, the engine stalled without warning. The vehicle was able to restart. The failure recurred several times. The vehicle was taken to a dealer where the failure was undetermined. The vehicle was not repaired. The vin was…
TL* the contact owns a 2003 infiniti M45. While driving at approximately 30 mph, the engine stalled without warning. The vehicle was able to restart. The failure recurred several times. The vehicle was taken to a dealer where the failure was undetermined. The vehicle was not repaired. The vin was not included in nhtsa campaign number: 30v455000 (engine and engine cooling). The manufacturer was notified of the failure. The approximate failure mileage was 115,000.
- Engine · Engine and engine cooling
TL* the contact owns a 2003 infiniti M45. While driving approximately 45 mph, the vehicle stalled without warning. The vehicle was restarted but the failure recurred continuously. The vehicle was taken to an independent mechanic where it was diagnosed that the crank shaft position sensor and engine…
TL* the contact owns a 2003 infiniti M45. While driving approximately 45 mph, the vehicle stalled without warning. The vehicle was restarted but the failure recurred continuously. The vehicle was taken to an independent mechanic where it was diagnosed that the crank shaft position sensor and engine control module needed to replaced. The vehicle was not repaired. The manufacturer was not notified of the failure and the vin was not included nhtsa campaign number: 03v455000 (engine and engine cooling). The failure mileage was 156,000... ....Updated 12/30/15 *bf the consumer stated it was advised for the control module to be replaced. updated 2/23/2016 *js
- Engine and engine cooling
TL* the contact owns a 2003 infiniti M45. The contact stated that the vehicle failed to start and the check engine warning light illuminated intermittently. The vehicle was taken to a dealer where it was diagnosed that the crank shaft position sensor needed to be replaced. The vehicle was repaired.…
TL* the contact owns a 2003 infiniti M45. The contact stated that the vehicle failed to start and the check engine warning light illuminated intermittently. The vehicle was taken to a dealer where it was diagnosed that the crank shaft position sensor needed to be replaced. The vehicle was repaired. The manufacturer stated that the vin was not included in nhtsa campaign number: 03v455000 (engine and engine cooling). The failure mileage was 87,831. updated 8/21/15*cn updated 09/09/15*lj updated 11/01/2017*cn
- Electrical system · Engine
TL* the contact owns a 2003 infiniti M45. The contact stated that the vehicle stalled after the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the technician stated there was a failure in the crank shaft position sensor. No repairs were made to the vehicle. The manufacturer was made aware of the failure. The failure mileage was 190,000.
- Seats
Tl*the contact owns a 2003 infiniti M45. The contact stated that the driver seat leaned to the left while occupied. The vehicle was taken to dealer where the technician diagnosed that the seat rail needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 71,000. updated 4/15/15*cn
- Fuel/propulsion system
Since buying the 45M. I have ran out of gas while the gas gauge level reads full. the first time I was simply drive the a busy highway going about 40mph. The car just suddenly begin to sputter then came to a stop while other cars tried to avoid hitting me. *tr
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Fuel level gauge system failure
In a March 5, 2012 letter to NHTSA, Nissan North America, Inc. (Nissan) submitted a Defect Information Report identifying a defect in the combination meter circuit board in approximately 8,120 model year 2003 through 2004 Infiniti M45 vehicles manufactured from March 7, 2002 through June 3, 2004 (Recall No. 12V-088).…
In a March 5, 2012 letter to NHTSA, Nissan North America, Inc. (Nissan) submitted a Defect Information Report identifying a defect in the combination meter circuit board in approximately 8,120 model year 2003 through 2004 Infiniti M45 vehicles manufactured from March 7, 2002 through June 3, 2004 (Recall No. 12V-088). According to Nissan, heat generated by several components of the circuit board may cause solder cracks due to thermal shock.Open circuits created by the solder cracks may cause the fuel gauge to read higher than the actual amount of fuel remaining in the gas tank or always indicate full.Because of this condition, drivers may run out of fuel without notice, resulting in an engine stall without warning with no possibility of restart. The Office of Defects Investigation (ODI) analyzed complaint data provided by Nissan as well as complaints submitted to ODI from consumers.In total, there were 315 unique reports indicating an inaccurate fuel level reading while driving, including 61 that resulted in an engine stall incident (7.5 incidents per thousand vehicles).In addition, Nissan provided warranty data showing 2,525 claims for replacement of the subject component (31% claim rate).Nissan will begin owner notification in mid-April 2012.Owners of the recalled vehicles will be notified to take their vehicle to an Infiniti dealer, who will install a sub-amplifier in the combination meter to bypass the electric circuit and ensure accurate fuel level indication.This preliminary evaluation is closed.The ODI reports cited above can be viewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers (ODI Nos.): 10429412, 10427140, 10426741, 10424642, 10423199, 10418078, 10416519, 10414944, 10412053, 10408935, 10406834, 10406096, 10404206, 10404080, 10395207, 10392714, 10386134, 10380863, 10374719, 10373992, 10369584, 10365717, 10365428, 10356315, 10353972, 10351181, 10349252, 10348351, 10342961, 10342641, 10336272, 10329869, 10325399, 10324572, 10323996, 10323757, 10322403, 10320190, 10318987, 10317547, 10317273, 10317234, 10317030, 10308445.
- Non-deployment of Side Thorax Air Bags
The subject vehicles are equipped with seat-mounted, side thorax air bags for the driver and front passenger.This investigation revealed that faulty side air bag module electrical connectors located under the driver and front passenger seats can cause an interruption in the electrical circuit that will drop the input…
The subject vehicles are equipped with seat-mounted, side thorax air bags for the driver and front passenger.This investigation revealed that faulty side air bag module electrical connectors located under the driver and front passenger seats can cause an interruption in the electrical circuit that will drop the input voltage below the specified range.As a result, the air bag warning lamp illuminates on the instrument panel and the affected side air bag becomes deactivated.In June 2009, Nissan conducted a service campaign to repair the defective air bag electrical connectors in the subject vehicles (both Infiniti Q45 and M45 models).In June 2010, Nissan sent a second notification concerning the 2009 campaign to owners of vehicles that have not been remedied.Nissan is now conducting a safety recall of the Q45 vehicles not remedied under the service campaign (approximately 1,349 vehicles; see NHTSA Safety Recall No. 12V-079 for further details).The M45 vehicles are not included in the recall; however, Nissan is re-notifying owners of M45 vehicles that were not remedied under the previous service campaign.See attached report for more information.A safety-related defect trend has not been identified in the Infiniti M45 vehicles at this time and further use of agency resources does not appear to be warranted.Accordingly, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.The ODI reports cited above can be reviewed online at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification (ODI) numbers: 10327196 and 10402282
- Side air bag non-deployment
The subject vehicles are equipped with seat-mounted, side torso air bags for the driver and front passenger.this investigation has revealed that faulty side air bag module connectors located under the front seats can cause an interruption in the electrical current that will drop the input voltage below the specified…
The subject vehicles are equipped with seat-mounted, side torso air bags for the driver and front passenger.this investigation has revealed that faulty side air bag module connectors located under the front seats can cause an interruption in the electrical current that will drop the input voltage below the specified range.as a result, the air bag warning lamp illuminates and the affected side air bag IS deactivated.the rates of complaints, field reports and warranty claims related to the subject issue are very high.for example, nissan submitted 4,853 warranty claims on 3,551 distinct subject vehicles out of 13,836 total subject vehicles.also, analyses of warranty claims indicate an increasing failure trend over time.this preliminary evaluation has been upgraded to an engineering analysis (ea09-005) to further study the issue.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11002539INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001182WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001179REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001177WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232646REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232645WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232644WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10192822SERVICE INFORMATION Replacement 5-speed rear wheel drive Automatic Transmission (A/T) assemblies and replacement control valves (valve bodies) now come with blank Transmission Control Modules (TCMs). Blank TCMs come without software and must be programmed (not reprogrammed) and then configured after they are installed. When ordering a replacement A/T or control valve, use the Infiniti electronic parts information systems to obtain the correct software program part number See this bulletin for further detail.
- 10192802SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement "Certification Label" or "VIN Plate / Label" may be needed. These items may be available from Infiniti by request if certain criteria are met. This bulletinlists the criteria and provides an application form for such replacements. See this bulletin for further detail.
- 10192693SERVICE INFORMATION Windshield "foreign material" that is on the surface of the glass in some cases can be cleaned off with a very particular type and grade of steel wool. * Most any foreign material on the surface of the Windshield can be cleaned off by using #0000 super fine steel wool. >The #0000 grade super fine steel wool can be found in most hardware stores. Please see this bulleitn for further details.
- 10192514SERVICE INFORMATION Changes or modifications to the front seat assembly trim materials may affect the proper operation of the Front Seat-Mounted Side-Impact Supplemental Air Bags and Passenger Occupant Classification Sensor and could result in serious personal injury or death. Infiniti STRONGLY RECOMMENDS AGAINST making any change to seat trim materials from the factory equipped condition. This specifically applies to replacing the seat trim with non-factory materials; adding leather/cloth seat covers, seat pads, or seat storage pouches, etc. around or over the seat back and the passenger seat cushion. See this bulletin for further detail.
- 10192505SERVICE INFORMATION Two methods are used to update/upgrade Navigation Map Data: 1. The customer goes to www.infinitinavigation.com and is mailed update disc(s) or SD card and installs data, OR 2. The dealership is mailed update disc(s) and the customer must visit the dealership to have data installed. Use the matrix in this bulletin to determine which method is utilized for each Applied Vehicle. See this bulletin for further detail.
- 10192314SERVICE INFORMATION Information necessary to service the Supplemental Restraint System (SRS) safely is included in the "RESTRAINTS" section of the Electronic Service Manual (ESM) for each vehicle IMPORTANT: Turn the ignition switch OFF, disconnect both battery terminals, and wait at least 3 minutes before performing any service on the SRS. See this bulletin for further detail.
- 10192235Infiniti Original Equipment or Genuine Accessory Alloy wheels, along with their finish coating (clear, chrome, titanium, etc.), are specifically developed to achieve Infiniti design and performance standards. These Original Equipment or Genuine Accessory wheels are subjected to testing to ensure they meet Infiniti's standards. Infiniti Original Equipment Alloy or Genuine Accessory wheels subjected to aftermarket chroming may no longer continue to meet these standards and may be seriously damaged. Therefore, Infiniti most strongly discourages, and recommends that these wheels NEVER be subjected to, aftermarket chroming. See this bulletin for further details.
- 10192232SERVICE INFORMATION This TSB is for troubleshooting of CAN Modules with "Diag-On-CAN" Diagnostics. The flow charts below are meant to troubleshoot current CAN DTCs. The flow charts are intended to diagnose one module at a time; repeat the process as needed for additional control units. Please see this bulletin for further details.
- 10192219SERVICE INFORMATION - This bulletin is to assist you in responding to customer questions about brake operation, and provides diagnostic and repair information for each item listed, if any should occur. - Most brake issues fall into the following categories: a. Brake Noise: A squeak, squeal, clunk, or groan that occurs when the brakes are applied or released. b. Brake Judder: A vibration that can be felt in the vehicle, steering wheel, or brake pedal when the brakes are applied. c. Pedal Feel: The effort needed to operate the brakes is too high or too low. SERVICE PROCEDURE 1. Verify the condition by road testing the vehicle with the customer. 2. Determine the specific brake issue based on the description in the Service Information above. 3. Follow the appropriate repair procedure(s), listed on the following pages, for your specific issue. See this bulletin for further details.
- 10192218If YOU CONFIRM: A vehicle needs to have the brake rotors resurfaced (front or rear). ACTION: Use the ProCut PFM Series on-car brake lathe to perform brake rotor resurfacing and follow the tips listed in this bulletin. - The ProCut PFM Series brake lathe has been chosen as the approved tool for rotor resurfacing. - The ProCut PFM Series brake lathe can be ordered from TECH-MATE at 1-800-662-2001. - ProCut technical support or service can be obtained by calling 1-800-543-6618. NOTE: Brake rotors may need to be resurfaced during routine brake repair or for brake "judder" incidents. - Brake judder: A brake pedal pulsation and/or steering wheel shimmy when braking that occurs when there is too much thickness variation of the brake rotors (see ITB00-024). See this bulletin for further detail.
- 10192191As part of an enhanced emissions test for Inspection & Maintenance (I/M), some States may require the System Readiness Test (SRT) status be checked. - The SRT is used to indicate whether the engine control module (ECM) has completed self diagnosis of major emissions systems and components. - In these instances the State may require completion of the SRT before permitting the emissions inspection to proceed. Refer to this Bulletin for further details.
- 10192146SERVICE INFORMATION This bulletin provides information to identify: - A leaking strut or a shock absorber that qualifies for replacement under warranty. - A strut or shock absorber that has slight oil seepage, a condition which is considered normal, does not affect strut/shock absorber operation or performance, and does not require replacement. - A strut or shock absorber that should be replaced due to rod resistance/noise issues. See this bulletin for further detail.
- 10190150INFINITI; FRONT SONAR PARKING SENSOR SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10190026NAVIGATION MAP DATA UPDATE MATRIX This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10160176EXTERIOR CLEANING INFORMATION SERVICE INFORMATION When cleaning the exterior of an Infiniti vehicle, damage may occur when using a cleaner with too high of an alkaline concentration. - Always refer to the Appearance and care section of the related owner?s manual. - Not all cleaners are created equal. - Many cleaners come in concentrated form. - Alkaline cleaners (cleaners with a high pH value) can cause spots on paint and trim when not used as directed. - Some commercial car washes use cleaners with a high pH value. - When using cleaners that meet the conditions defined in the Appearance and care section, be sure to carefully follow the cleaner?s directions. - When finished cleaning/washing, rinse thoroughly with clean water. IMPORTANT: Damage to paint, glass, bright metal, or any other exterior surface caused by using improper cleaning products is not covered under warranty. Always refer to the Paint Incident Identification Manual (PIIM) and Assurance Products Reference Manual (APRM). Follow the guidelines in the PIIM and APRM for non-warrantable exterior body, glass, or painted surface quality issues. To access the PIIM and APRM, login to nnanet.com: - For the PIIM, select: MY LINKS > Warranty > Paint Incident Identification Manual - For the APRM, select: MY DOCUMENTS > Warranty > APRM See further information in this bulletin.
- 10149809PLASTIC INTERIOR TRIM PROTECTIVE COVERING REMOVAL SERVICE INFORMATION Vehicles are delivered with plastic interior trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and sun visors (see examples on page 2). When removing the protective covering, care must be used to avoid scuffs, scrapes, cuts, and other abrasive contact to interior trim components. DO NOT use sharp objects like razor blades, box cutters, knives, etc. when removing the plastic interior trim protective covering. IMPORTANT: All soft trim described in this bulletin is on automatic return to NNA. Any trim found damaged in the way described in this bulletin will be charged back to the dealer.
- 10149806TRANSMISSION & ENGINE AUTOMATED DATA COLLECTION AND DIAGNOSTIC REPORTING SERVICE INFORMATION To support proper diagnosis and to promote Fixed-Right-First-Time ? Infiniti may review CONSULT-III plus (CIII plus) data relating to vehicle operation and function to help with vehicle diagnosis and diagnostic validation. IMPORTANT: For transmission/engine repair or replacement, retailers are required to connect C-III plus and perform ?Diagnosis (All Systems)?. Performing C-III plus ?Diagnosis (All Systems)? is also required prior to contacting any Infiniti call center (i.e. TECH-LINE, PCC, or WCC) for diagnostic support or claim preauthorization. NOTE: For additional information regarding Automated Vehicle Data Collection, refer to IWBI/18-019. To support Automated Vehicle Data Collection, your C-III plus must have the Diagnosis result reporting function-Setting turned ON. If Diagnosis result reporting function-Setting is OFF: - It may cause dealer consideration for Audit or the Anomalous Repair Control (ARC) program, where applicable. - It may result in a repair being non-warrantable. Refer to the Service Procedure on the next page to confirm your C-III plus ?Diagnosis result reporting function-Setting? is turned ON.
- 10149803Infiniti USA Electronic Field Communication Subject: Takata Completion Objectives for Q3 INFINITI is continuing to ask its retailers to urgently help increase customer participation in the Takata recalls to help it achieve 100% customer recall participation for the following vehicles: ? 2001 I30 ? 2002-04 I35 ? 2003-08 FX ? 2002-03 QX4 ? 2006-10 M Sedan INFINITI expects to upload the next refreshed owner list to DBS within the next week. We will also be reassigning VINs to retailers based on information changes. We didn?t reassign any VINs in Q2 to avoid any mid-quarter objective impact. If VINs were repaired out of network, the retailer/region with the original assignment received credit for the repair. This is an extremely serious safety issue and INFINITI is taking significant and unprecedented steps to increase client recall participation but it needs retailer help to achieve its remedy goals. A separate communication will be released later this month informing regional personnel of the requirements for bonus payout in Q3 and Q2 results. The Q3 objective is based on the average number of repairs in Q2 multiplied by the number of service days in Q3 (Mon-Sat minus any holidays). Retailer engagement is critical with this effort. It is a company-wide responsibility to make it a priority to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation represents significant gross profit opportunity for our retailers.
- 10149802Infiniti USA Electronic Field Communication Subject: Retailed Vehicle Open Campaign Report Lists Updated The lists for each retailer?s Retailed Vehicle Open Campaign Report has been updated today in DBS. We made our best effort to reassign vehicles to retailers based on the most recent owner information we received. The complexity of filtering out brokers (banks, salvage yards, and insurance companies) and reassigning VINs based on updated owner information affected over 123K records between INFINITI and Nissan, so we are unable to summarize the changes at a regional or retailer level. We suggest the retailers download their lists and have their outbound call centers compare information if necessary. If you have questions, please let us know. Additionally, we will have some enhancements coming in DBS effective November 17, 2018: Owner Data Updates (NNA side): 1. VIN, Campaign Code, and Source are the unique fields 2. Compare all fields except Remove Flag and Comments to see if there is a difference. a. If there is same VIN, Camp ID, and Source and all other fields are also the same then the record will be updated without changing Remove Flag and Comment field b. If there is same VIN, Camp ID, and Source and any other field is different, then the record will be inserted, in this case Remove Flag and Comment field will be blank as this is new record. The remove flag is being removed so the retailer will understand the information they previously flagged for removal has been updated and should be tried again before reapplying the removal flag. c. The retailer benefit of A & B above is duplicate records for the same VIN, Camp ID, and information source with the same customer contact information will no longer display in DBS on the Retailed Vehicle Open Campaign Report.
- 10145541DBS Enhancement: Retailed Vehicle Open Campaign Report INFINITI announced the availability of a new DBS enhancement tool to the Service > Campaign screen: Retailed Vehicle Open Campaign Report on July 9, 2018, which identifies owner contact information for specific campaigns. Currently, only Takata campaign owner lists are available. The following personnel will have access to this tool: - Retailer: Dealer Principal, Executive Managers, General Managers, Parts/Service Managers, and/or Parts/Service Directors - Regions: Regional Aftersales Manager (RAM), Regional Operations Managers (ROM), Fixed Operations Manager (FOM), Dealer Operation Managers (DOM), Regional Service Operation Managers (RSOM), and Client Experience Managers (CEM) The report can be viewed on screen or exported to Microsoft Excel and identifies the following: - VIN - Campaign ID & Campaign Description - Model & Model Year - Data Source o Up to three data sources can be provided for each VIN - RO Info: If this VIN has visited an Infiniti retailer anywhere in the U.S. within the last twelve months, the RO information will be displayed. - Campaign Mailing List: This is DMV data for the VIN listed - Marketing List: If an owner is on your marketing list, their contact information from that list will be displayed here. DMV data is not used for marketing list owner information. - Contact Name - Last Name/First Name & Address (City, State, Zip) - Phone (1-3) & Email (1-3) - Remove Flag o This defaults to ?N? unless the retailer or INFINITI USA flags this VIN for removal. o The removed information will still show on the DBS screen and exported report, but can be filtered on the exported file to only display the records with ?N? in this column.
- 10145053OBD II EVAP Tube Warranty Enhancement UPDATE August 17, 2018 Please discard earlier versions of this bulletin. The announcement from March 21, 2017 has been revised to include: - Clarification that the refueling concern is extremely hard to fill, not intermittent, and occurs at multiple fueling stations and fuel pumps - Customer expense may be applicable if the vehicle is out of warranty
- 10145052OBD II EVAP Tube Warranty Enhancement UPDATE August 17, 2018 Please discard earlier versions of this bulletin The announcement from March 21, 2017 has been revised to include: o Clarification that the refueling concern is extremely hard to fill, not intermittent, and occurs at multiple fueling stations and fuel pumps o Client expense may be applicable if the vehicle is out of warranty
- 10144484NEW PAINT GUARD FILM REMOVAL INFORMATION This bulletin applies only to new, unsold vehicles with Paint Guard Film in Dealer Stock. This bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
- 10136636DBS Enhancement: Custom VIN Campaign Report INFINITI is pleased to announce the availability of a new DBS enhancement to the Service > Campaign screen: Custom VIN Campaign Report. The tool identifies open campaigns on a customized VIN list loaded into DBS for INFINITI and Nissan vehicles. The following personnel will have access to this tool: - Retailer: Executive Managers, Service Managers, and/or Service Directors - Regions: Regional Aftersales Manager (RAM), Area General Manager (AGM), Fixed Operations Manager (FOM), Regional Service Operation Managers (RSOM), and Retailer Technical Specialist (DTS) The VINS can be loaded individually or up to 10,000 VINs at a time. If you have more than 10,000 VINs, each incremental VIN file of 10,000 or less VINs will need to be loaded prior to selecting the Check For Open Campaigns option. The report can be viewed on screen or exported to Microsoft Excel and will identify the following for each VIN loaded into the tool: - Open Campaigns (ID and description) - Model Code, Model, and Model Year - Current Repair Status Blank: Repair order (RO) has not been opened yet Unrepaired: RO has been opened for the campaign, but not closed or submitted o Repaired: RO for the campaign has been closed and a warranty claim has been submitted - Current Claim Status o Blank: RO still open o Unsubmitted: A warranty claim for the campaign repair has not been submitted o Submitted: A RO has been closed and a campaign warranty claim has been submitted for payment o Suspended: The campaign warranty claim has suspended for one or more errors o Rejected: The campaign warranty claim has been denied for some reason (by retailer or NNA) o Paid: A campaign warranty claim has been submitted and paid by NNA, but the vehicle has not yet been removed from the NNA open campaign vehicle table - Stop Sale Applicability - Parts Restriction Applicability (If restricted, SVC order must be used to acquire parts)
- 10129111REDUCED VEHICLE LOAD CAPACITY LABEL (REGULATORY REQUIREMENT) This bulletin applies to vehicles equipped with dealer installed or VPC installed accessories. SERVICE INFORMATION The National Highway Traffic Safety Administration (NHTSA) requires that any automobile dealer that installs accessories on a vehicle prior to first retail sale must install a special label (?reduced capacity label?) on that vehicle if the total weight of all accessories on that vehicle exceeds 1.5 percent of the vehicle?s gross vehicle weight rating (GVWR) or 100 pounds, whichever is less. This includes accessories that the dealer installs (dealer installed factory accessories and dealer installed aftermarket accessories), and accessories installed at the Vehicle Processing Center (VPC) prior to the vehicle being delivered to the dealer. IMPORTANT: Failure to comply with this requirement may result in penalties imposed by NHTSA. Follow the instructions in this bulletin to help meet these requirements.
- 10127465WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended to apply to the latest models and model years, and warranty information on page 2 has been updated. No other changes have been made. Please discard previous versions of this bulletin.
- 10127462WINDSHIELD CRACKING This bulletin has been amended to apply to the latest models and model years. Also, warranty information on pages 1 and 8 has been updated. No other changes have been made. Please discard previous versions of this bulletin.
- 10127461BRAKE NOISE/JUDDER/PEDAL FEEL DIAGNOSIS AND REPAIR This bulletin has been amended to include vehicles built up to the publication date. Also, tips for using the ProCut? brake lathe were added on page 8, and a Brake Noise Diagnostic Worksheet was added on page 10. Please discard previous versions of this bulletin.
- 1011921012 VOLT BATTERY STORAGE AND MAINTENANCE FOR NEW VEHICLES IN RETAILER INVENTORY This bulletin has been amended throughout. Please discard all previous versions of this bulletin.
- 10051765Infiniti: lock/unlock request button on outside door handle outside door handle does not respond. Lock/unlock request button located on outside door handles of vehicles can be disabled (or enabled) through either the "comfort & conv" settings of the audio/visual/navigation system or through the "combination meter settings" depending on the vehicle model, year, and trim level.
- 10044526Infiniti: reprogramming electronic control unit (ecu) on all qualifying vehicles. No models listed. Model years 1998-2013.
- 10043947Infiniti: see document search button for owner letter. Some vehicles may develop increased electrical resistance in the connector for the seat-mounted side air bag due to movement of the connector.
- 10033227Infiniti: 5 speed a/t dtc diagnoses for p1701, p1702, p1703, p1704, p1705, p1754, p1759, p1764, p1769, p1774. Applies to re 5r05a only transmissions (5 speed a/t). If one or more dtcs listed are found stored in self diagnosis, use the repair flow chart to assist in diagnosis.
Every Infiniti M45 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.