2004 Infiniti M45

Recalls

2 recalls name the 2004 Infiniti M45. Newest first.

• Fuel system, gasoline

  Mar 6, 2012NHTSA 12V0880008,120 vehicles

  Nissan IS recalling certain model year 2003-2004 infiniti M45 vehicles manufactured from march 7, 2002, through june 3, 2004. due to a circuit board failure, the fuel gauge may read a fuel level higher than actually exists. as a result, the vehicle may run out of gas without notice.

  Risk and remedy

  Risk

  The vehicle may stall without warning, increasing the risk of a crash.

  Remedy

  Nissan will notify owners, and dealers will modify the circuit board free of charge. The safety recall began on april 27, 2012. owners may contact nissan customer service at 1-800-647-7261.

  Full recall details →

• Exterior lighting › Brake lights › Switch

  Oct 13, 2004NHTSA 04V49700096 vehicles

  On certain passenger vehicles, the brake lamp switch may malfunction.

  Risk and remedy

  Risk

  If this occurs, the brake lights will not illuminate when the brake IS applied, which could result in a crash.

  Remedy

  Dealers will replace the brake lamp switch. the recall began on october 25, 2004. owners should contact infiniti at 1-800-662-6200.

  Full recall details →

Owner complaints

What owners report most

1. Fuel system, gasoline23
2. Engine7
3. Fuel system, other7
4. Electrical system5
5. Seats3
6. Air bags2
7. Exterior lighting1
8. Engine and engine cooling1

Latest complaints

• Oct 19, 2015VA168,000 mi
  Engine
  TL* the contact owns a 2004 infiniti M45. While the vehicle was stopped at a red light, the accelerator pedal was depressed, the engine stalled, and all of the warning indicators illuminated. The vehicle was taken to an independent mechanic where the diagnostic results were unknown. The vehicle was…

  TL* the contact owns a 2004 infiniti M45. While the vehicle was stopped at a red light, the accelerator pedal was depressed, the engine stalled, and all of the warning indicators illuminated. The vehicle was taken to an independent mechanic where the diagnostic results were unknown. The vehicle was previously repaired under nhtsa campaign number: 03v455000 (engine and engine cooling) however, the remedy failed to prevent the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 168,000.

• Sep 23, 2015CT171,000 mi
  Engine

  TL* the contact owns a 2004 infiniti M45. While driving 65 mph, the vehicle stalled without warning and failed to restart. The contact mentioned that the failure recurred several times. The vehicle was taken to an auto parts store, where it was determined that the cam shaft sensor needed to be replaced. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 171,000.

• Mar 12, 2015VA155,924 mi
  Exterior lighting › Brake lights

  TL* the contact owns a 2004 infiniti M45. While driving at various speeds, the brake light did not illuminate when the brake pedal was depressed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and advised that the vin was not included in nhtsa campaign number: 04v497000 (exterior lighting). The approximate failure mileage was 155,924.

• Jun 3, 2014TX111,191 mi
  Engine
  TL* the contact owns 2004 infiniti M45. the contact stated while driving approximately 60 mph, the vehicle started sputtering before stalling. The contact mentioned that the entire instrument panel illuminated and moments later, the vehicle restarted. the vehicle exhibited the failure multiple…

  TL* the contact owns 2004 infiniti M45. the contact stated while driving approximately 60 mph, the vehicle started sputtering before stalling. The contact mentioned that the entire instrument panel illuminated and moments later, the vehicle restarted. the vehicle exhibited the failure multiple times. the vehicle was taken to an independent mechanic where the technician diagnosed that the cam shaft position sensor needed to be replaced. The vehicle was repaired but the failure recurred. the manufacturer was not notified of the failure. the approximate failure mileage was 111,191.

• Sep 22, 2013MA88,000 mi
  Seats

  Frame on drivers seat broken causing seat to list to the left side. Previously repaired by dealer who informed us at the time that it could not be repaired again, it would need to be replaced at at cost of approx $1800.00. seat currently now needs replacement. this IS a one owner vehicle and has been maintained by the dealership.

• Jun 5, 2013VA137,519 mi
  Engine
  The first incident happened on june 3RD driving to work and the car just gave out. it stalled, lights came on the dashboard and car died. I was able to drift to a side street in which I tried to start the car again; however, the car would not start up. I had to get it towed to my house. after…

  The first incident happened on june 3RD driving to work and the car just gave out. it stalled, lights came on the dashboard and car died. I was able to drift to a side street in which I tried to start the car again; however, the car would not start up. I had to get it towed to my house. after sitting for the day, I tried to start it up again and it started. I was able to make it to the advance auto near my home where they put it on the machine to see if there was a problem with the alternator and/or battery. alternator was good and the battery had some dead cells but I was told not enough for the car to just die out in the middle of driving. the next day I installed a new battery, the car started, drove onto the interstate and it stalled again (my daughter was in the car) I had to drift to service road. I had to leave the car overnight, went back this morning (wednesday)and the car started, I drove directly to the infiniti dealer and was diag.w/a bad crank position sensor. I had it repaired. I researched this problem the first day it happened and found that a recall was in place for over 620K m45's;however mine was not one of them. same part, same diag, same model, different year. This IS definitely a hazardous problem and I am seeking reimbursement for the fees I paid today along with someone looking into recalling this part in the M45 models. Its ridiculous not too if the same part had to be replaced in a 2004 with the same diag. And not a 2003. If this IS not the correct department I need to file a complaint with, I need to know who can really look into this issue. Luckily, no one was hurt in my situation but it IS bound to happen because going highway speeds with your car coming to a slow pace instantly creates a very frantic situation. *tr

• Jun 5, 2013VA137,523 mi
  Engine
  TL* the contact owns 2004 infiniti M45. The contact stated that while driving 60 mph, the vehicle stalled and the vdc, engine, and seatbelt lights illuminated. The contact restarted the vehicle and changed the battery a day later but the failure recurred. The vehicle was taken to the dealer for…

  TL* the contact owns 2004 infiniti M45. The contact stated that while driving 60 mph, the vehicle stalled and the vdc, engine, and seatbelt lights illuminated. The contact restarted the vehicle and changed the battery a day later but the failure recurred. The vehicle was taken to the dealer for inspection and they stated that the crank position sensor needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 137,523. ..Updated 06/28/13 *bf updated 07/3/2013 *js

• Mar 13, 2013NY99,500 mi
  Seats

  Went to sit in car and heard a loud pop as I sat. seat was then shaky and unstable. further inspection revealed the seat was loose or broken on the left side. took car to infiniti where I was told the seat came out of the track and the seat track needed to be replaced at a cost of $1200. *tr

• Jan 24, 2013SC164,000 mi
  Electrical system · Engine
  TL* the contact owns a 2004 infiniti M45. The contact stated that while at a complete stop, the vehicle stalled. The vehicle restarted after an hour and was able to be driven to the dealer where the failure could not be replicated. The vehicle was not repaired. The contact also stated that the…

  TL* the contact owns a 2004 infiniti M45. The contact stated that while at a complete stop, the vehicle stalled. The vehicle restarted after an hour and was able to be driven to the dealer where the failure could not be replicated. The vehicle was not repaired. The contact also stated that the failure recurred approximately eight times over the span of a month. The manufacturer was not notified. The failure mileage was 164,000...updated 02-13-13 *bf updated 02/14/13

• Jun 29, 2012FL118,000 mi
  Electrical system · Engine
  TL* the contact owns a 2004 infiniti M45. The contact stated that the oil indicator lamp failed to illuminate, indicating that the oil level was low. As a result, the engine seized. The vehicle was towed to a local mechanic who diagnosed that the engine and the instrument panel needed to be…

  TL* the contact owns a 2004 infiniti M45. The contact stated that the oil indicator lamp failed to illuminate, indicating that the oil level was low. As a result, the engine seized. The vehicle was towed to a local mechanic who diagnosed that the engine and the instrument panel needed to be replaced. The manufacturer was made aware of the failure who did not offer any assistance. The vehicle was not repaired. The failure and current mileage was 118,000.

• Mar 14, 2012IL62,000 mi
  Fuel system, gasoline

  This vehicle's year, make and model has a known fuel gauge issue that nissan/infiniti chose to ignore for the longest time. I thought I was one of the lucky ones because my car didn't have the issue but it happened back in september of 2011 while driving home from work. Luckily, it was only me in the car and I was able to coast onto the shoulder and call my wife to bring gas for me. *Tr

• Feb 28, 2012OH74,000 mi
  Fuel system, gasoline

  This car has a well-known issue with the fuel gauge where it no longer works correctly. this resulted in my car running out of fuel as the instrument was not working correctly to notify me of my correct fuel amount, leaving me stranded on the highway. I believe this issue IS already under investigation by the nhtsa. a recall should have been issued for this as it IS a manufacturer defect. *tr

• Feb 24, 2012NJ112,000 mi
  Fuel system, gasoline
  Hello, I own a 2004 infinity M45 and I wish to file a complaint. My gas gauge doesn't function properly and it reads half full at empty which caused my wife to stall out at night!!!!! On the highway!!!!! I thought it may have been just my car at first until I googled it realizing there are…

  Hello, I own a 2004 infinity M45 and I wish to file a complaint. My gas gauge doesn't function properly and it reads half full at empty which caused my wife to stall out at night!!!!! On the highway!!!!! I thought it may have been just my car at first until I googled it realizing there are thousands of identical incidents. my check engine light IS also on reading p0461 faulty fuel sensor. I hope someone can get infinity to fix this situation seeing its obvious that this IS a manufacturing issue...thanks for your time in advance... *tr

• Feb 11, 2012NJ72,000 mi
  Engine and engine cooling · Fuel system, gasoline
  Car had no fuel despite gauge reading. traveling 65mph in left lane of crowded rush hour traffic on garden state parkway with no left shoulder. very dangerous series of right lane changes and coasting in neutral to exit traffic. no accident or injury but challenging situation that did not need…

  Car had no fuel despite gauge reading. traveling 65mph in left lane of crowded rush hour traffic on garden state parkway with no left shoulder. very dangerous series of right lane changes and coasting in neutral to exit traffic. no accident or injury but challenging situation that did not need to happen since we all know these gauges will fail but not when. engine has always burned oil. requires a quart after 2,000 miles to get to next oil change. *tr

• Feb 4, 2012MA82,319 mi
  Fuel system, gasoline

  Driving down the road car slowed then died. System read 1/2 tank of gas and over 150 miles left to refuel. Gas tank was empty. *kb

• Jan 17, 2012CA76,000 mi
  Electrical system
  Purchased a 2004 infiniti M45 with 76K in may 2010. Within 2 days of buying the car the check engine light came on. I had it scanned and it said "fuel sending unit" so I replaced that part and the light went off. About 2 days later, the gas tank was about 1/4 tank shown, and I watched the fuel…

  Purchased a 2004 infiniti M45 with 76K in may 2010. Within 2 days of buying the car the check engine light came on. I had it scanned and it said "fuel sending unit" so I replaced that part and the light went off. About 2 days later, the gas tank was about 1/4 tank shown, and I watched the fuel gauge needle move from 1/4 tank to "full" at the stop light. shortly thereafter the check engine light came back on. I did a quick "google" search and found multiple online forums discussing this topic and the real fault IS the gauge cluster. I contacted a local infiniti dealer and asked about the problem and was told "it's only happened a few times" but I had pages of other owners posting on the forums saying it had happened to them. The dealer told me it would be $800 to replace the gauge cluster, so I said "no thanks" and had my original cluster repaired with a lifetime warranty at bba remanufacturing and it has worked perfectly since september 2010. prior to repairing the original one, I purchased a brand new gauge cluster on ebay, but it was not for my model with icc and nav, so I have spent money buying a gauge cluster and repairing my original one. *tr

• Jan 16, 2012MD45,000 mi
  Fuel system, gasoline
  My fuel gauge was showing a half a tank of gas and I ran out of gas stalling in the middle of an intersection. The vehicle IS out of warranty do to time frame but well within the mileage. This continues to be a problem and I have run out of gas 2 additional times. The vehicle reads full 99% of the…

  My fuel gauge was showing a half a tank of gas and I ran out of gas stalling in the middle of an intersection. The vehicle IS out of warranty do to time frame but well within the mileage. This continues to be a problem and I have run out of gas 2 additional times. The vehicle reads full 99% of the time but will drop down to about a half a tank every now and then (but not often), usually as it gets close to being empty. The dates and mileage for this compliant are not actually but are to my best guess. *tr

• Jan 13, 2012AL
  Fuel system, gasoline

  Car cut off due lack of gas, however, the fuel gauge was showing a half a tank. *tr

• Jan 9, 2012FL62,000 mi
  Fuel system, gasoline

  The fuel gauge on my 2004 infiniti stopped working. I was driving on the highway and my fuel gauge, read 2/3rds full, I ran out of gas in the middle of the road. I had to have the car towed to a repair shop, the fuel pump was replaced. To date the gauge will not go below 2/3rds no matter how much fuel IS left in the tank. *Tr

• Jan 8, 2012NJ33,000 mi
  Fuel system, gasoline
  My fuel gauge read 1/3 of a tank and I ran out of gas. I bought the car used in approximately jan 2009 and I bought an extended complete powertrain warranty. they initially thought it was my float mechanism in the gas tank but finally realized it was the dash and replaced it under warranty ($50…

  My fuel gauge read 1/3 of a tank and I ran out of gas. I bought the car used in approximately jan 2009 and I bought an extended complete powertrain warranty. they initially thought it was my float mechanism in the gas tank but finally realized it was the dash and replaced it under warranty ($50 deductible applied). my warranty expired a few miles ago (car has 90500 miles on it now) and I have begun to notice the problem again. currently I fill up after the trip odometer reaches 300 miles driven on a tank because while the gauge appears to work accurately, once it reaches 1/4 of tank left, it begins to rise and will go as high as 3/4 full. sometimes turning the car off and then back on will reset it but it will soon begin to rise again. very annoying and according to the dealer the dash costs $900+ (in 2009). ramsey infiniti of ramsey nj did the work in 2009. *tr

• Jan 2, 2012GA88,000 mi
  Fuel system, gasoline

  I ran out of fuel lost all power @ 70 mph with fuel gauge reading 1/4 tank. no accident but there was traffic in my immediate area and it was 9PM and dark. *tr

• Dec 27, 2011AZ86,500 mi
  Fuel system, gasoline
  While driving vehicle the fuel gauge and fuel remaining computer showed a significant amount of fuel left, almost half a tank. after a couple of minutes of driving the car sputtered and stalled. I pulled over and tried cranking the motor. after several failed attempts I noticed that the fuel…

  While driving vehicle the fuel gauge and fuel remaining computer showed a significant amount of fuel left, almost half a tank. after a couple of minutes of driving the car sputtered and stalled. I pulled over and tried cranking the motor. after several failed attempts I noticed that the fuel gauge was now settled on empty. checked the computer and it showed 0 miles till empty. luckily my wife was able to bring me the gas for the lawnmower. this has happened several times since this initial incident. a couple times with just my wife and children in the car. fortunately my wife's commute involves streets and avenues and no freeways or highways. I've communicated my issues on forums and blogs, turns out this IS a common problem, and so far nothing has been done by infiniti to address this. the fix comes at a ridiculous price, dealer wants to change out gauge cluster, upwards of $1,000. I've been using the keep it full method, since I like the car, of course I shouldn't have to be doing this. I decided to file this report after reading that the nhtsa was looking into the issue. thank you. *tr

• Dec 19, 2011NC112,025 mi
  Electrical system · Fuel system, gasoline
  I ran out of fuel on a busy highway in stop and go traffic because the fuel gauge registered full when the tank was actually empty. these gauges have major internal issues resulting in what may be a serious safety concern. *tr I'm not the only one (link below) and we are grateful to your…

  I ran out of fuel on a busy highway in stop and go traffic because the fuel gauge registered full when the tank was actually empty. these gauges have major internal issues resulting in what may be a serious safety concern. *tr I'm not the only one (link below) and we are grateful to your organization to address this to the best of your abilities: http://forums.nicoclub.com/m45-fuel-gauge-problem-post-here-if-you-have-had-it-t316682.html. *tr

• Sep 4, 2011MO90,971 mi
  Fuel system, gasoline
  This car died on me on the highway when the fuel gauge said that I had a 3/4 tank of gas remaining. the car started sputtering like it had run out of gas so we added gas and it started right up. I drove it to a local infiniti dealership right away. they diagnosed the problem as in instrument…

  This car died on me on the highway when the fuel gauge said that I had a 3/4 tank of gas remaining. the car started sputtering like it had run out of gas so we added gas and it started right up. I drove it to a local infiniti dealership right away. they diagnosed the problem as in instrument cluster, which shocked me as I have never heard of an instrument cluster being responsible for a car running out of gas. I searched some online forums only to discover that there were hundreds of other people who had the same problem. had the fuel sending unit or furl pump went out, that would be understandable, but the instrument cluster going bad could have been very dangerous. since the cluster controls mileage and all the warning lights such as check engine lights, this was very scary. it seems that infiniti knows there IS a problem with these as many of the people on the forums said infiniti had paid for a new instrument cluster. with this problem being so prevalent, I think it IS very important for the nhtsa to look into. I believe it should be a recall with the number of people having problems. although my issue happened around 90,000 miles, there were many others that experienced the problem at 30 and 40,000 miles. *tr

• Jul 12, 2011OH58,500 mi
  Fuel system, other

  2004 infiniti M45 ran out of gas with my gauge reading 1/4 left. Found out it IS a problem with gauge cluster which IS about $1000.00 to replace. I have found out this IS a common problem but infiniti refuses to help with the cost. There needs to be a recall. Thank you. *tt

Defect investigations

NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.

• Fuel level gauge system failure

  PE11038Opened Dec 14, 2011Closed Mar 22, 2012Recall 12V088000
  In a March 5, 2012 letter to NHTSA, Nissan North America, Inc. (Nissan) submitted a Defect Information Report identifying a defect in the combination meter circuit board in approximately 8,120 model year 2003 through 2004 Infiniti M45 vehicles manufactured from March 7, 2002 through June 3, 2004 (Recall No. 12V-088).…

  In a March 5, 2012 letter to NHTSA, Nissan North America, Inc. (Nissan) submitted a Defect Information Report identifying a defect in the combination meter circuit board in approximately 8,120 model year 2003 through 2004 Infiniti M45 vehicles manufactured from March 7, 2002 through June 3, 2004 (Recall No. 12V-088). According to Nissan, heat generated by several components of the circuit board may cause solder cracks due to thermal shock.Open circuits created by the solder cracks may cause the fuel gauge to read higher than the actual amount of fuel remaining in the gas tank or always indicate full.Because of this condition, drivers may run out of fuel without notice, resulting in an engine stall without warning with no possibility of restart. The Office of Defects Investigation (ODI) analyzed complaint data provided by Nissan as well as complaints submitted to ODI from consumers.In total, there were 315 unique reports indicating an inaccurate fuel level reading while driving, including 61 that resulted in an engine stall incident (7.5 incidents per thousand vehicles).In addition, Nissan provided warranty data showing 2,525 claims for replacement of the subject component (31% claim rate).Nissan will begin owner notification in mid-April 2012.Owners of the recalled vehicles will be notified to take their vehicle to an Infiniti dealer, who will install a sub-amplifier in the combination meter to bypass the electric circuit and ensure accurate fuel level indication.This preliminary evaluation is closed.The ODI reports cited above can be viewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers (ODI Nos.): 10429412, 10427140, 10426741, 10424642, 10423199, 10418078, 10416519, 10414944, 10412053, 10408935, 10406834, 10406096, 10404206, 10404080, 10395207, 10392714, 10386134, 10380863, 10374719, 10373992, 10369584, 10365717, 10365428, 10356315, 10353972, 10351181, 10349252, 10348351, 10342961, 10342641, 10336272, 10329869, 10325399, 10324572, 10323996, 10323757, 10322403, 10320190, 10318987, 10317547, 10317273, 10317234, 10317030, 10308445.

• Non-deployment of Side Thorax Air Bags

  EA09005Opened Apr 1, 2009Closed Apr 3, 2012Recall 12V079000
  The subject vehicles are equipped with seat-mounted, side thorax air bags for the driver and front passenger.This investigation revealed that faulty side air bag module electrical connectors located under the driver and front passenger seats can cause an interruption in the electrical circuit that will drop the input…

  The subject vehicles are equipped with seat-mounted, side thorax air bags for the driver and front passenger.This investigation revealed that faulty side air bag module electrical connectors located under the driver and front passenger seats can cause an interruption in the electrical circuit that will drop the input voltage below the specified range.As a result, the air bag warning lamp illuminates on the instrument panel and the affected side air bag becomes deactivated.In June 2009, Nissan conducted a service campaign to repair the defective air bag electrical connectors in the subject vehicles (both Infiniti Q45 and M45 models).In June 2010, Nissan sent a second notification concerning the 2009 campaign to owners of vehicles that have not been remedied.Nissan is now conducting a safety recall of the Q45 vehicles not remedied under the service campaign (approximately 1,349 vehicles; see NHTSA Safety Recall No. 12V-079 for further details).The M45 vehicles are not included in the recall; however, Nissan is re-notifying owners of M45 vehicles that were not remedied under the previous service campaign.See attached report for more information.A safety-related defect trend has not been identified in the Infiniti M45 vehicles at this time and further use of agency resources does not appear to be warranted.Accordingly, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.The ODI reports cited above can be reviewed online at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification (ODI) numbers: 10327196 and 10402282

• Side air bag non-deployment

  PE08067Opened Dec 2, 2008Closed Apr 1, 2009
  The subject vehicles are equipped with seat-mounted, side torso air bags for the driver and front passenger.this investigation has revealed that faulty side air bag module connectors located under the front seats can cause an interruption in the electrical current that will drop the input voltage below the specified…

  The subject vehicles are equipped with seat-mounted, side torso air bags for the driver and front passenger.this investigation has revealed that faulty side air bag module connectors located under the front seats can cause an interruption in the electrical current that will drop the input voltage below the specified range.as a result, the air bag warning lamp illuminates and the affected side air bag IS deactivated.the rates of complaints, field reports and warranty claims related to the subject issue are very high.for example, nissan submitted 4,853 warranty claims on 3,551 distinct subject vehicles out of 13,836 total subject vehicles.also, analyses of warranty claims indicate an increasing failure trend over time.this preliminary evaluation has been upgraded to an engineering analysis (ea09-005) to further study the issue.

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 11002539INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 11001182WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 11001179REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 11001177WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10232646REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10232645WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10232644WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10192822SERVICE INFORMATION Replacement 5-speed rear wheel drive Automatic Transmission (A/T) assemblies and replacement control valves (valve bodies) now come with blank Transmission Control Modules (TCMs). Blank TCMs come without software and must be programmed (not reprogrammed) and then configured after they are installed. When ordering a replacement A/T or control valve, use the Infiniti electronic parts information systems to obtain the correct software program part number See this bulletin for further detail.
• 10192806IF YOU CONFIRM A refrigerant leak at a refrigerant pipe/hose joint location, ACTIONS 1. Inspect the metal surfaces of the pipe/hose joint for damage or contamination. NOTE: Do not replace a refrigerant pipe, hose, or other A/C component if an o-ring seal will solve the leak incident, if it should occur. 2. If no damage is found to the joint metal surfaces, replace the O-ring seal. See this bulletin for further detail.
• 10192802SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement "Certification Label" or "VIN Plate / Label" may be needed. These items may be available from Infiniti by request if certain criteria are met. This bulletinlists the criteria and provides an application form for such replacements. See this bulletin for further detail.
• 10192693SERVICE INFORMATION Windshield "foreign material" that is on the surface of the glass in some cases can be cleaned off with a very particular type and grade of steel wool. * Most any foreign material on the surface of the Windshield can be cleaned off by using #0000 super fine steel wool. >The #0000 grade super fine steel wool can be found in most hardware stores. Please see this bulleitn for further details.
• 10192639SERVICE INFORMATION This bulletin has compiled Tire Pressure Monitor System (TPMS) and Low Tire Pressure Warning System (LTPWS) information for: - Basic diagnosing of TPMS/LTPWS systems - Radio frequency interference causing a "No Data" (C1708, C1709, C1710, C1711) condition - Sensor leaks - Moving TPMS/LTPWS wheel assemblies from one vehicle to another and TPMS/LTPWS sensor registration - Air pressure changes with altitude and ambient temperatures - Aftermarket tire sealers - Aftermarket wheels - Inflating/deflating tires with TPMS/LTPWS sensors See this bulletin for further detail.
• 10192514SERVICE INFORMATION Changes or modifications to the front seat assembly trim materials may affect the proper operation of the Front Seat-Mounted Side-Impact Supplemental Air Bags and Passenger Occupant Classification Sensor and could result in serious personal injury or death. Infiniti STRONGLY RECOMMENDS AGAINST making any change to seat trim materials from the factory equipped condition. This specifically applies to replacing the seat trim with non-factory materials; adding leather/cloth seat covers, seat pads, or seat storage pouches, etc. around or over the seat back and the passenger seat cushion. See this bulletin for further detail.
• 10192505SERVICE INFORMATION Two methods are used to update/upgrade Navigation Map Data: 1. The customer goes to www.infinitinavigation.com and is mailed update disc(s) or SD card and installs data, OR 2. The dealership is mailed update disc(s) and the customer must visit the dealership to have data installed. Use the matrix in this bulletin to determine which method is utilized for each Applied Vehicle. See this bulletin for further detail.
• 10192314SERVICE INFORMATION Information necessary to service the Supplemental Restraint System (SRS) safely is included in the "RESTRAINTS" section of the Electronic Service Manual (ESM) for each vehicle IMPORTANT: Turn the ignition switch OFF, disconnect both battery terminals, and wait at least 3 minutes before performing any service on the SRS. See this bulletin for further detail.
• 10192235Infiniti Original Equipment or Genuine Accessory Alloy wheels, along with their finish coating (clear, chrome, titanium, etc.), are specifically developed to achieve Infiniti design and performance standards. These Original Equipment or Genuine Accessory wheels are subjected to testing to ensure they meet Infiniti's standards. Infiniti Original Equipment Alloy or Genuine Accessory wheels subjected to aftermarket chroming may no longer continue to meet these standards and may be seriously damaged. Therefore, Infiniti most strongly discourages, and recommends that these wheels NEVER be subjected to, aftermarket chroming. See this bulletin for further details.
• 10192219SERVICE INFORMATION - This bulletin is to assist you in responding to customer questions about brake operation, and provides diagnostic and repair information for each item listed, if any should occur. - Most brake issues fall into the following categories: a. Brake Noise: A squeak, squeal, clunk, or groan that occurs when the brakes are applied or released. b. Brake Judder: A vibration that can be felt in the vehicle, steering wheel, or brake pedal when the brakes are applied. c. Pedal Feel: The effort needed to operate the brakes is too high or too low. SERVICE PROCEDURE 1. Verify the condition by road testing the vehicle with the customer. 2. Determine the specific brake issue based on the description in the Service Information above. 3. Follow the appropriate repair procedure(s), listed on the following pages, for your specific issue. See this bulletin for further details.
• 10192218If YOU CONFIRM: A vehicle needs to have the brake rotors resurfaced (front or rear). ACTION: Use the ProCut PFM Series on-car brake lathe to perform brake rotor resurfacing and follow the tips listed in this bulletin. - The ProCut PFM Series brake lathe has been chosen as the approved tool for rotor resurfacing. - The ProCut PFM Series brake lathe can be ordered from TECH-MATE at 1-800-662-2001. - ProCut technical support or service can be obtained by calling 1-800-543-6618. NOTE: Brake rotors may need to be resurfaced during routine brake repair or for brake "judder" incidents. - Brake judder: A brake pedal pulsation and/or steering wheel shimmy when braking that occurs when there is too much thickness variation of the brake rotors (see ITB00-024). See this bulletin for further detail.
• 10192191As part of an enhanced emissions test for Inspection & Maintenance (I/M), some States may require the System Readiness Test (SRT) status be checked. - The SRT is used to indicate whether the engine control module (ECM) has completed self diagnosis of major emissions systems and components. - In these instances the State may require completion of the SRT before permitting the emissions inspection to proceed. Refer to this Bulletin for further details.
• 10192146SERVICE INFORMATION This bulletin provides information to identify: - A leaking strut or a shock absorber that qualifies for replacement under warranty. - A strut or shock absorber that has slight oil seepage, a condition which is considered normal, does not affect strut/shock absorber operation or performance, and does not require replacement. - A strut or shock absorber that should be replaced due to rod resistance/noise issues. See this bulletin for further detail.
• 10190150INFINITI; FRONT SONAR PARKING SENSOR SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10190026NAVIGATION MAP DATA UPDATE MATRIX This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10160176EXTERIOR CLEANING INFORMATION SERVICE INFORMATION When cleaning the exterior of an Infiniti vehicle, damage may occur when using a cleaner with too high of an alkaline concentration. - Always refer to the Appearance and care section of the related owner?s manual. - Not all cleaners are created equal. - Many cleaners come in concentrated form. - Alkaline cleaners (cleaners with a high pH value) can cause spots on paint and trim when not used as directed. - Some commercial car washes use cleaners with a high pH value. - When using cleaners that meet the conditions defined in the Appearance and care section, be sure to carefully follow the cleaner?s directions. - When finished cleaning/washing, rinse thoroughly with clean water. IMPORTANT: Damage to paint, glass, bright metal, or any other exterior surface caused by using improper cleaning products is not covered under warranty. Always refer to the Paint Incident Identification Manual (PIIM) and Assurance Products Reference Manual (APRM). Follow the guidelines in the PIIM and APRM for non-warrantable exterior body, glass, or painted surface quality issues. To access the PIIM and APRM, login to nnanet.com: - For the PIIM, select: MY LINKS > Warranty > Paint Incident Identification Manual - For the APRM, select: MY DOCUMENTS > Warranty > APRM See further information in this bulletin.
• 10149809PLASTIC INTERIOR TRIM PROTECTIVE COVERING REMOVAL SERVICE INFORMATION Vehicles are delivered with plastic interior trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and sun visors (see examples on page 2). When removing the protective covering, care must be used to avoid scuffs, scrapes, cuts, and other abrasive contact to interior trim components. DO NOT use sharp objects like razor blades, box cutters, knives, etc. when removing the plastic interior trim protective covering. IMPORTANT: All soft trim described in this bulletin is on automatic return to NNA. Any trim found damaged in the way described in this bulletin will be charged back to the dealer.
• 10149806TRANSMISSION & ENGINE AUTOMATED DATA COLLECTION AND DIAGNOSTIC REPORTING SERVICE INFORMATION To support proper diagnosis and to promote Fixed-Right-First-Time ? Infiniti may review CONSULT-III plus (CIII plus) data relating to vehicle operation and function to help with vehicle diagnosis and diagnostic validation. IMPORTANT: For transmission/engine repair or replacement, retailers are required to connect C-III plus and perform ?Diagnosis (All Systems)?. Performing C-III plus ?Diagnosis (All Systems)? is also required prior to contacting any Infiniti call center (i.e. TECH-LINE, PCC, or WCC) for diagnostic support or claim preauthorization. NOTE: For additional information regarding Automated Vehicle Data Collection, refer to IWBI/18-019. To support Automated Vehicle Data Collection, your C-III plus must have the Diagnosis result reporting function-Setting turned ON. If Diagnosis result reporting function-Setting is OFF: - It may cause dealer consideration for Audit or the Anomalous Repair Control (ARC) program, where applicable. - It may result in a repair being non-warrantable. Refer to the Service Procedure on the next page to confirm your C-III plus ?Diagnosis result reporting function-Setting? is turned ON.
• 10149803Infiniti USA Electronic Field Communication Subject: Takata Completion Objectives for Q3 INFINITI is continuing to ask its retailers to urgently help increase customer participation in the Takata recalls to help it achieve 100% customer recall participation for the following vehicles: ? 2001 I30 ? 2002-04 I35 ? 2003-08 FX ? 2002-03 QX4 ? 2006-10 M Sedan INFINITI expects to upload the next refreshed owner list to DBS within the next week. We will also be reassigning VINs to retailers based on information changes. We didn?t reassign any VINs in Q2 to avoid any mid-quarter objective impact. If VINs were repaired out of network, the retailer/region with the original assignment received credit for the repair. This is an extremely serious safety issue and INFINITI is taking significant and unprecedented steps to increase client recall participation but it needs retailer help to achieve its remedy goals. A separate communication will be released later this month informing regional personnel of the requirements for bonus payout in Q3 and Q2 results. The Q3 objective is based on the average number of repairs in Q2 multiplied by the number of service days in Q3 (Mon-Sat minus any holidays). Retailer engagement is critical with this effort. It is a company-wide responsibility to make it a priority to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation represents significant gross profit opportunity for our retailers.
• 10149802Infiniti USA Electronic Field Communication Subject: Retailed Vehicle Open Campaign Report Lists Updated The lists for each retailer?s Retailed Vehicle Open Campaign Report has been updated today in DBS. We made our best effort to reassign vehicles to retailers based on the most recent owner information we received. The complexity of filtering out brokers (banks, salvage yards, and insurance companies) and reassigning VINs based on updated owner information affected over 123K records between INFINITI and Nissan, so we are unable to summarize the changes at a regional or retailer level. We suggest the retailers download their lists and have their outbound call centers compare information if necessary. If you have questions, please let us know. Additionally, we will have some enhancements coming in DBS effective November 17, 2018: Owner Data Updates (NNA side): 1. VIN, Campaign Code, and Source are the unique fields 2. Compare all fields except Remove Flag and Comments to see if there is a difference. a. If there is same VIN, Camp ID, and Source and all other fields are also the same then the record will be updated without changing Remove Flag and Comment field b. If there is same VIN, Camp ID, and Source and any other field is different, then the record will be inserted, in this case Remove Flag and Comment field will be blank as this is new record. The remove flag is being removed so the retailer will understand the information they previously flagged for removal has been updated and should be tried again before reapplying the removal flag. c. The retailer benefit of A & B above is duplicate records for the same VIN, Camp ID, and information source with the same customer contact information will no longer display in DBS on the Retailed Vehicle Open Campaign Report.
• 10145541DBS Enhancement: Retailed Vehicle Open Campaign Report INFINITI announced the availability of a new DBS enhancement tool to the Service > Campaign screen: Retailed Vehicle Open Campaign Report on July 9, 2018, which identifies owner contact information for specific campaigns. Currently, only Takata campaign owner lists are available. The following personnel will have access to this tool: - Retailer: Dealer Principal, Executive Managers, General Managers, Parts/Service Managers, and/or Parts/Service Directors - Regions: Regional Aftersales Manager (RAM), Regional Operations Managers (ROM), Fixed Operations Manager (FOM), Dealer Operation Managers (DOM), Regional Service Operation Managers (RSOM), and Client Experience Managers (CEM) The report can be viewed on screen or exported to Microsoft Excel and identifies the following: - VIN - Campaign ID & Campaign Description - Model & Model Year - Data Source o Up to three data sources can be provided for each VIN - RO Info: If this VIN has visited an Infiniti retailer anywhere in the U.S. within the last twelve months, the RO information will be displayed. - Campaign Mailing List: This is DMV data for the VIN listed - Marketing List: If an owner is on your marketing list, their contact information from that list will be displayed here. DMV data is not used for marketing list owner information. - Contact Name - Last Name/First Name & Address (City, State, Zip) - Phone (1-3) & Email (1-3) - Remove Flag o This defaults to ?N? unless the retailer or INFINITI USA flags this VIN for removal. o The removed information will still show on the DBS screen and exported report, but can be filtered on the exported file to only display the records with ?N? in this column.
• 10145053OBD II EVAP Tube Warranty Enhancement UPDATE August 17, 2018 Please discard earlier versions of this bulletin. The announcement from March 21, 2017 has been revised to include: - Clarification that the refueling concern is extremely hard to fill, not intermittent, and occurs at multiple fueling stations and fuel pumps - Customer expense may be applicable if the vehicle is out of warranty
• 10145052OBD II EVAP Tube Warranty Enhancement UPDATE August 17, 2018 Please discard earlier versions of this bulletin The announcement from March 21, 2017 has been revised to include: o Clarification that the refueling concern is extremely hard to fill, not intermittent, and occurs at multiple fueling stations and fuel pumps o Client expense may be applicable if the vehicle is out of warranty
• 10144484NEW PAINT GUARD FILM REMOVAL INFORMATION This bulletin applies only to new, unsold vehicles with Paint Guard Film in Dealer Stock. This bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
• 10136636DBS Enhancement: Custom VIN Campaign Report INFINITI is pleased to announce the availability of a new DBS enhancement to the Service > Campaign screen: Custom VIN Campaign Report. The tool identifies open campaigns on a customized VIN list loaded into DBS for INFINITI and Nissan vehicles. The following personnel will have access to this tool: - Retailer: Executive Managers, Service Managers, and/or Service Directors - Regions: Regional Aftersales Manager (RAM), Area General Manager (AGM), Fixed Operations Manager (FOM), Regional Service Operation Managers (RSOM), and Retailer Technical Specialist (DTS) The VINS can be loaded individually or up to 10,000 VINs at a time. If you have more than 10,000 VINs, each incremental VIN file of 10,000 or less VINs will need to be loaded prior to selecting the Check For Open Campaigns option. The report can be viewed on screen or exported to Microsoft Excel and will identify the following for each VIN loaded into the tool: - Open Campaigns (ID and description) - Model Code, Model, and Model Year - Current Repair Status Blank: Repair order (RO) has not been opened yet Unrepaired: RO has been opened for the campaign, but not closed or submitted o Repaired: RO for the campaign has been closed and a warranty claim has been submitted - Current Claim Status o Blank: RO still open o Unsubmitted: A warranty claim for the campaign repair has not been submitted o Submitted: A RO has been closed and a campaign warranty claim has been submitted for payment o Suspended: The campaign warranty claim has suspended for one or more errors o Rejected: The campaign warranty claim has been denied for some reason (by retailer or NNA) o Paid: A campaign warranty claim has been submitted and paid by NNA, but the vehicle has not yet been removed from the NNA open campaign vehicle table - Stop Sale Applicability - Parts Restriction Applicability (If restricted, SVC order must be used to acquire parts)
• 10129111REDUCED VEHICLE LOAD CAPACITY LABEL (REGULATORY REQUIREMENT) This bulletin applies to vehicles equipped with dealer installed or VPC installed accessories. SERVICE INFORMATION The National Highway Traffic Safety Administration (NHTSA) requires that any automobile dealer that installs accessories on a vehicle prior to first retail sale must install a special label (?reduced capacity label?) on that vehicle if the total weight of all accessories on that vehicle exceeds 1.5 percent of the vehicle?s gross vehicle weight rating (GVWR) or 100 pounds, whichever is less. This includes accessories that the dealer installs (dealer installed factory accessories and dealer installed aftermarket accessories), and accessories installed at the Vehicle Processing Center (VPC) prior to the vehicle being delivered to the dealer. IMPORTANT: Failure to comply with this requirement may result in penalties imposed by NHTSA. Follow the instructions in this bulletin to help meet these requirements.
• 10127465WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended to apply to the latest models and model years, and warranty information on page 2 has been updated. No other changes have been made. Please discard previous versions of this bulletin.
• 10127462WINDSHIELD CRACKING This bulletin has been amended to apply to the latest models and model years. Also, warranty information on pages 1 and 8 has been updated. No other changes have been made. Please discard previous versions of this bulletin.
• 10127461BRAKE NOISE/JUDDER/PEDAL FEEL DIAGNOSIS AND REPAIR This bulletin has been amended to include vehicles built up to the publication date. Also, tips for using the ProCut? brake lathe were added on page 8, and a Brake Noise Diagnostic Worksheet was added on page 10. Please discard previous versions of this bulletin.
• 1011921012 VOLT BATTERY STORAGE AND MAINTENANCE FOR NEW VEHICLES IN RETAILER INVENTORY This bulletin has been amended throughout. Please discard all previous versions of this bulletin.
• 10051765Infiniti: lock/unlock request button on outside door handle outside door handle does not respond. Lock/unlock request button located on outside door handles of vehicles can be disabled (or enabled) through either the "comfort & conv" settings of the audio/visual/navigation system or through the "combination meter settings" depending on the vehicle model, year, and trim level.
• 10044526Infiniti: reprogramming electronic control unit (ecu) on all qualifying vehicles. No models listed. Model years 1998-2013.
• 10043948Infiniti: the electronic control module (ecm) needs to be replaced on a 2004 my and later vehicle.

Every Infiniti M45 model year

Bars are owner complaints, dots mark years with recalls. Select a year to open its report.