1994 Infiniti Q45
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Have the VIN?
Vehicles › Infiniti › Q45 › 1994
These records cover every 1994 Infiniti Q45. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Owner complaints
30 complaints8 involved a crash4 involved a fire6 injuries
What owners report most
Latest complaints
- Air bags · Seat belts
The consumers wife suddenly saw the air bag light blinking, followed by the blinking of the seat belt light, then noticed smoke coming from the housing of the seat belt. The dealer was contacted and they stated the vehicle was out of warranty. *ak the seat belt tightened after the blast and…
The consumers wife suddenly saw the air bag light blinking, followed by the blinking of the seat belt light, then noticed smoke coming from the housing of the seat belt. The dealer was contacted and they stated the vehicle was out of warranty. *ak the seat belt tightened after the blast and knocked the wind out of the consumers daughter in the passenger seat. the dealer refused to correct the safety hazard. *scc the dealer informed the consumer the vehicle needed a brake job. When the vehicle was taken to his local mechanic, the mechanic stated it was unwarranted. *ph *jb
- Air bags › Side/window
Consumer was traveling in reverse when the driver's "side" air bag deployed without warning. dealer diagnosed that moisture in the control module caused the module to short circuit resulting in the bag deploying.
- Electrical system › 12v/24v/48v battery
My wife started the engine in a church parking lot and the battery literally exploded, spreading battery acid under the hood. besides the battery, the only visible damage was a badly pitted fan. the battery was a replacement which had been installed by competition infiniti, smithtown, ny, 2 years…
My wife started the engine in a church parking lot and the battery literally exploded, spreading battery acid under the hood. besides the battery, the only visible damage was a badly pitted fan. the battery was a replacement which had been installed by competition infiniti, smithtown, ny, 2 years and approximately 20,000 miles earlier. after some discussion, the dealership finally agreed to pay for a replacement battery and fan. I was told that there was no further damage under the hood. an employee volunteered that this was the second exploding battery they had seen in the recent past. no further information was given to me on this potentially dangerous situation.*ak
- Visibility › Power window devices and controls
There was an apparent electrical short within the interior frame next to the passenger window. I'm not sure exactly when the short occurred but the interior lining on the panel has three burn marks about two inches in diameter. the interior lights have not worked since this incident. I took my…
There was an apparent electrical short within the interior frame next to the passenger window. I'm not sure exactly when the short occurred but the interior lining on the panel has three burn marks about two inches in diameter. the interior lights have not worked since this incident. I took my car to the dealer whom I purchased the car and their service advisor, dale gunter stated they would not repair the electrical defect or burned panel under warranty. I feel the fuse controlling the wire that shorted should have burned out before the electrical fire could burn the interior panel. any assistance you can provide me will be greatly appreciated. thank you for your help.
- Air bags · Electrical system · Electrical system › 12v/24v/48v battery
Air bag light comes on and stays on, contacted dealer, and the dealer was not willing to do anything.*ak battery exploded and vehicle had electrical control problems. *yh
- Air bags › Frontal
While traveling 55 mph vehicle was broadsided, and neither airbag deployed. *ak
- Electrical system › Wiring › Rear compartment/trunk
While driving vehicle, heard popping sounds from rear, smelled smoke and engine shut down. vehicle filled with smoke by time stopped vehicle. electrical fire burned area between trunk and back seat, around gas tank on passenger side.*ak
- Fuel system, gasoline › Fuel injection system › Injectors
The fuel injectors just keep going bad, even doing all scheduled maintence work on time and using only the instructed premium fuel from either amoco or mobile. I just don't understand it. *Ak
- Suspension › Front
Both tension arms are leaking thick fluid at frame mount location. Appears that loss of fluid could cause loss of stability and possible loss of vehicle control. Unit IS not servicable.
- Engine and engine cooling › Cooling system · Engine and engine cooling › Engine › Gasoline · Fuel system, gasoline › Storage › Tank assembly · Power train › Automatic transmission · Suspension › Front
This IS a lemon which now threatens public safety. infiniti doesn't seem to care
- Fuel system, gasoline › Storage › Tank assembly › Filler pipe and cap
Filler cap will not seal, causing fuel to blowout through the filler neck. dealer has inspected vehicle.*ak
- Engine and engine cooling › Engine
Engine shudders and there IS no prior warning. when the vehicle shakes there IS no power for ten seconds, and then picks up again. dealership IS aware of the problem. *Ak
- Electrical system › Wiring › Fuses and circuit breakers
Front low light was not working. Took to dealer to replace bulb. They said new bulb was melted and destroyed switch. Replaced switch - still wouldn't work. They found short in wiring after 7 days of searching. This caused the wiring to melt the bulb and switch. Possible fire hazard.
- Fuel system, gasoline › Fuel injection system
I have discussed this with another Q45 owner who has had this similar prblem. all his fuel injection assembly's have been replaced. some more than once. the cost to replace IS around $480-500 including labor. *Ak
- Electrical system › Ignition › Switch
Key can be pulled out of ignition while vehicle IS in drive, causing vehicle to roll, resulting in a safety hazard. *ak
- Unknown or other
No summary listed for abov evehicle. *Ak
- Fuel system, gasoline › Fuel injection system · Tires
The vehicle was bought under the certified pre-owned infiniti program, in 1ST 15 months of ownership the car has been in the shop 15 times, 8 times for one thing alone. The car has IS not safe as it stalls at times entering or accelerating into the flow of traffic, leaving you half in and half out…
The vehicle was bought under the certified pre-owned infiniti program, in 1ST 15 months of ownership the car has been in the shop 15 times, 8 times for one thing alone. The car has IS not safe as it stalls at times entering or accelerating into the flow of traffic, leaving you half in and half out of, say an intersection. Infiniti wants to buy the car back but at a less than reasonable price, thereby being able too resell this car at a profit to some poor consumer. Any help would be greatly appreciated.
- Vehicle speed control › Cruise control
Repeated problems with low level idle stallinh on vehicle. *ak
- Steering › Steering wheel/handle bar
No summary listed for this vehicle. *ak
- Air bags › Frontal
A vehicle made an illegal u-turn in front of my vehicle and I struck him in the left rear, causing him to do a complete 180 degree turn, the force was in my center front. the airbags on neather side of my vehicle deployed ,adding to the injuries of both passenger and driver. at this time the…
A vehicle made an illegal u-turn in front of my vehicle and I struck him in the left rear, causing him to do a complete 180 degree turn, the force was in my center front. the airbags on neather side of my vehicle deployed ,adding to the injuries of both passenger and driver. at this time the combined cost IS in excess of 4000 dollars and climing. IS there a history of this failure? if so please advise me of what corrective steps need to be taken, and any other information which might be helpful. my fax # 816 671 0092. *ak
- Fuel system, gasoline › Fuel injection system
Concerned about the possibility of an accident wwhich could result as a result of the sudden lost of power which coccurs when a fuel injection fails.
- Electrical system › 12v/24v/48v battery
Vehicle fire due to electrical malfunctioning.
- Electrical system › Wiring › Front underhood
Vehicle was parked for seven hours and suddenly self ignited. Fire department determined the fire as an equipment malfunction within the battery area underneath the hood. *ak
- Tires
Dunlop tires worn. (2156515)
- Power train › Automatic transmission
Vehicle was parked in parking lot, an half hour later vehicle rolled into a brick wall. Car was locked and in the park position and was on flat ground.*ak
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10232646REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232645WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232644WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10192314SERVICE INFORMATION Information necessary to service the Supplemental Restraint System (SRS) safely is included in the "RESTRAINTS" section of the Electronic Service Manual (ESM) for each vehicle IMPORTANT: Turn the ignition switch OFF, disconnect both battery terminals, and wait at least 3 minutes before performing any service on the SRS. See this bulletin for further detail.
- 10192235Infiniti Original Equipment or Genuine Accessory Alloy wheels, along with their finish coating (clear, chrome, titanium, etc.), are specifically developed to achieve Infiniti design and performance standards. These Original Equipment or Genuine Accessory wheels are subjected to testing to ensure they meet Infiniti's standards. Infiniti Original Equipment Alloy or Genuine Accessory wheels subjected to aftermarket chroming may no longer continue to meet these standards and may be seriously damaged. Therefore, Infiniti most strongly discourages, and recommends that these wheels NEVER be subjected to, aftermarket chroming. See this bulletin for further details.
- 10192219SERVICE INFORMATION - This bulletin is to assist you in responding to customer questions about brake operation, and provides diagnostic and repair information for each item listed, if any should occur. - Most brake issues fall into the following categories: a. Brake Noise: A squeak, squeal, clunk, or groan that occurs when the brakes are applied or released. b. Brake Judder: A vibration that can be felt in the vehicle, steering wheel, or brake pedal when the brakes are applied. c. Pedal Feel: The effort needed to operate the brakes is too high or too low. SERVICE PROCEDURE 1. Verify the condition by road testing the vehicle with the customer. 2. Determine the specific brake issue based on the description in the Service Information above. 3. Follow the appropriate repair procedure(s), listed on the following pages, for your specific issue. See this bulletin for further details.
- 10192218If YOU CONFIRM: A vehicle needs to have the brake rotors resurfaced (front or rear). ACTION: Use the ProCut PFM Series on-car brake lathe to perform brake rotor resurfacing and follow the tips listed in this bulletin. - The ProCut PFM Series brake lathe has been chosen as the approved tool for rotor resurfacing. - The ProCut PFM Series brake lathe can be ordered from TECH-MATE at 1-800-662-2001. - ProCut technical support or service can be obtained by calling 1-800-543-6618. NOTE: Brake rotors may need to be resurfaced during routine brake repair or for brake "judder" incidents. - Brake judder: A brake pedal pulsation and/or steering wheel shimmy when braking that occurs when there is too much thickness variation of the brake rotors (see ITB00-024). See this bulletin for further detail.
- 10190150INFINITI; FRONT SONAR PARKING SENSOR SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10160176EXTERIOR CLEANING INFORMATION SERVICE INFORMATION When cleaning the exterior of an Infiniti vehicle, damage may occur when using a cleaner with too high of an alkaline concentration. - Always refer to the Appearance and care section of the related owner?s manual. - Not all cleaners are created equal. - Many cleaners come in concentrated form. - Alkaline cleaners (cleaners with a high pH value) can cause spots on paint and trim when not used as directed. - Some commercial car washes use cleaners with a high pH value. - When using cleaners that meet the conditions defined in the Appearance and care section, be sure to carefully follow the cleaner?s directions. - When finished cleaning/washing, rinse thoroughly with clean water. IMPORTANT: Damage to paint, glass, bright metal, or any other exterior surface caused by using improper cleaning products is not covered under warranty. Always refer to the Paint Incident Identification Manual (PIIM) and Assurance Products Reference Manual (APRM). Follow the guidelines in the PIIM and APRM for non-warrantable exterior body, glass, or painted surface quality issues. To access the PIIM and APRM, login to nnanet.com: - For the PIIM, select: MY LINKS > Warranty > Paint Incident Identification Manual - For the APRM, select: MY DOCUMENTS > Warranty > APRM See further information in this bulletin.
- 10149809PLASTIC INTERIOR TRIM PROTECTIVE COVERING REMOVAL SERVICE INFORMATION Vehicles are delivered with plastic interior trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and sun visors (see examples on page 2). When removing the protective covering, care must be used to avoid scuffs, scrapes, cuts, and other abrasive contact to interior trim components. DO NOT use sharp objects like razor blades, box cutters, knives, etc. when removing the plastic interior trim protective covering. IMPORTANT: All soft trim described in this bulletin is on automatic return to NNA. Any trim found damaged in the way described in this bulletin will be charged back to the dealer.
- 10149806TRANSMISSION & ENGINE AUTOMATED DATA COLLECTION AND DIAGNOSTIC REPORTING SERVICE INFORMATION To support proper diagnosis and to promote Fixed-Right-First-Time ? Infiniti may review CONSULT-III plus (CIII plus) data relating to vehicle operation and function to help with vehicle diagnosis and diagnostic validation. IMPORTANT: For transmission/engine repair or replacement, retailers are required to connect C-III plus and perform ?Diagnosis (All Systems)?. Performing C-III plus ?Diagnosis (All Systems)? is also required prior to contacting any Infiniti call center (i.e. TECH-LINE, PCC, or WCC) for diagnostic support or claim preauthorization. NOTE: For additional information regarding Automated Vehicle Data Collection, refer to IWBI/18-019. To support Automated Vehicle Data Collection, your C-III plus must have the Diagnosis result reporting function-Setting turned ON. If Diagnosis result reporting function-Setting is OFF: - It may cause dealer consideration for Audit or the Anomalous Repair Control (ARC) program, where applicable. - It may result in a repair being non-warrantable. Refer to the Service Procedure on the next page to confirm your C-III plus ?Diagnosis result reporting function-Setting? is turned ON.
- 10149803Infiniti USA Electronic Field Communication Subject: Takata Completion Objectives for Q3 INFINITI is continuing to ask its retailers to urgently help increase customer participation in the Takata recalls to help it achieve 100% customer recall participation for the following vehicles: ? 2001 I30 ? 2002-04 I35 ? 2003-08 FX ? 2002-03 QX4 ? 2006-10 M Sedan INFINITI expects to upload the next refreshed owner list to DBS within the next week. We will also be reassigning VINs to retailers based on information changes. We didn?t reassign any VINs in Q2 to avoid any mid-quarter objective impact. If VINs were repaired out of network, the retailer/region with the original assignment received credit for the repair. This is an extremely serious safety issue and INFINITI is taking significant and unprecedented steps to increase client recall participation but it needs retailer help to achieve its remedy goals. A separate communication will be released later this month informing regional personnel of the requirements for bonus payout in Q3 and Q2 results. The Q3 objective is based on the average number of repairs in Q2 multiplied by the number of service days in Q3 (Mon-Sat minus any holidays). Retailer engagement is critical with this effort. It is a company-wide responsibility to make it a priority to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation represents significant gross profit opportunity for our retailers.
- 10149802Infiniti USA Electronic Field Communication Subject: Retailed Vehicle Open Campaign Report Lists Updated The lists for each retailer?s Retailed Vehicle Open Campaign Report has been updated today in DBS. We made our best effort to reassign vehicles to retailers based on the most recent owner information we received. The complexity of filtering out brokers (banks, salvage yards, and insurance companies) and reassigning VINs based on updated owner information affected over 123K records between INFINITI and Nissan, so we are unable to summarize the changes at a regional or retailer level. We suggest the retailers download their lists and have their outbound call centers compare information if necessary. If you have questions, please let us know. Additionally, we will have some enhancements coming in DBS effective November 17, 2018: Owner Data Updates (NNA side): 1. VIN, Campaign Code, and Source are the unique fields 2. Compare all fields except Remove Flag and Comments to see if there is a difference. a. If there is same VIN, Camp ID, and Source and all other fields are also the same then the record will be updated without changing Remove Flag and Comment field b. If there is same VIN, Camp ID, and Source and any other field is different, then the record will be inserted, in this case Remove Flag and Comment field will be blank as this is new record. The remove flag is being removed so the retailer will understand the information they previously flagged for removal has been updated and should be tried again before reapplying the removal flag. c. The retailer benefit of A & B above is duplicate records for the same VIN, Camp ID, and information source with the same customer contact information will no longer display in DBS on the Retailed Vehicle Open Campaign Report.
- 10145541DBS Enhancement: Retailed Vehicle Open Campaign Report INFINITI announced the availability of a new DBS enhancement tool to the Service > Campaign screen: Retailed Vehicle Open Campaign Report on July 9, 2018, which identifies owner contact information for specific campaigns. Currently, only Takata campaign owner lists are available. The following personnel will have access to this tool: - Retailer: Dealer Principal, Executive Managers, General Managers, Parts/Service Managers, and/or Parts/Service Directors - Regions: Regional Aftersales Manager (RAM), Regional Operations Managers (ROM), Fixed Operations Manager (FOM), Dealer Operation Managers (DOM), Regional Service Operation Managers (RSOM), and Client Experience Managers (CEM) The report can be viewed on screen or exported to Microsoft Excel and identifies the following: - VIN - Campaign ID & Campaign Description - Model & Model Year - Data Source o Up to three data sources can be provided for each VIN - RO Info: If this VIN has visited an Infiniti retailer anywhere in the U.S. within the last twelve months, the RO information will be displayed. - Campaign Mailing List: This is DMV data for the VIN listed - Marketing List: If an owner is on your marketing list, their contact information from that list will be displayed here. DMV data is not used for marketing list owner information. - Contact Name - Last Name/First Name & Address (City, State, Zip) - Phone (1-3) & Email (1-3) - Remove Flag o This defaults to ?N? unless the retailer or INFINITI USA flags this VIN for removal. o The removed information will still show on the DBS screen and exported report, but can be filtered on the exported file to only display the records with ?N? in this column.
- 10144484NEW PAINT GUARD FILM REMOVAL INFORMATION This bulletin applies only to new, unsold vehicles with Paint Guard Film in Dealer Stock. This bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
- 10136636DBS Enhancement: Custom VIN Campaign Report INFINITI is pleased to announce the availability of a new DBS enhancement to the Service > Campaign screen: Custom VIN Campaign Report. The tool identifies open campaigns on a customized VIN list loaded into DBS for INFINITI and Nissan vehicles. The following personnel will have access to this tool: - Retailer: Executive Managers, Service Managers, and/or Service Directors - Regions: Regional Aftersales Manager (RAM), Area General Manager (AGM), Fixed Operations Manager (FOM), Regional Service Operation Managers (RSOM), and Retailer Technical Specialist (DTS) The VINS can be loaded individually or up to 10,000 VINs at a time. If you have more than 10,000 VINs, each incremental VIN file of 10,000 or less VINs will need to be loaded prior to selecting the Check For Open Campaigns option. The report can be viewed on screen or exported to Microsoft Excel and will identify the following for each VIN loaded into the tool: - Open Campaigns (ID and description) - Model Code, Model, and Model Year - Current Repair Status Blank: Repair order (RO) has not been opened yet Unrepaired: RO has been opened for the campaign, but not closed or submitted o Repaired: RO for the campaign has been closed and a warranty claim has been submitted - Current Claim Status o Blank: RO still open o Unsubmitted: A warranty claim for the campaign repair has not been submitted o Submitted: A RO has been closed and a campaign warranty claim has been submitted for payment o Suspended: The campaign warranty claim has suspended for one or more errors o Rejected: The campaign warranty claim has been denied for some reason (by retailer or NNA) o Paid: A campaign warranty claim has been submitted and paid by NNA, but the vehicle has not yet been removed from the NNA open campaign vehicle table - Stop Sale Applicability - Parts Restriction Applicability (If restricted, SVC order must be used to acquire parts)
- 10129111REDUCED VEHICLE LOAD CAPACITY LABEL (REGULATORY REQUIREMENT) This bulletin applies to vehicles equipped with dealer installed or VPC installed accessories. SERVICE INFORMATION The National Highway Traffic Safety Administration (NHTSA) requires that any automobile dealer that installs accessories on a vehicle prior to first retail sale must install a special label (?reduced capacity label?) on that vehicle if the total weight of all accessories on that vehicle exceeds 1.5 percent of the vehicle?s gross vehicle weight rating (GVWR) or 100 pounds, whichever is less. This includes accessories that the dealer installs (dealer installed factory accessories and dealer installed aftermarket accessories), and accessories installed at the Vehicle Processing Center (VPC) prior to the vehicle being delivered to the dealer. IMPORTANT: Failure to comply with this requirement may result in penalties imposed by NHTSA. Follow the instructions in this bulletin to help meet these requirements.
- 10127465WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended to apply to the latest models and model years, and warranty information on page 2 has been updated. No other changes have been made. Please discard previous versions of this bulletin.
- 10127462WINDSHIELD CRACKING This bulletin has been amended to apply to the latest models and model years. Also, warranty information on pages 1 and 8 has been updated. No other changes have been made. Please discard previous versions of this bulletin.
- 10127461BRAKE NOISE/JUDDER/PEDAL FEEL DIAGNOSIS AND REPAIR This bulletin has been amended to include vehicles built up to the publication date. Also, tips for using the ProCut? brake lathe were added on page 8, and a Brake Noise Diagnostic Worksheet was added on page 10. Please discard previous versions of this bulletin.
- 1011921012 VOLT BATTERY STORAGE AND MAINTENANCE FOR NEW VEHICLES IN RETAILER INVENTORY This bulletin has been amended throughout. Please discard all previous versions of this bulletin.
- 10051765Infiniti: lock/unlock request button on outside door handle outside door handle does not respond. Lock/unlock request button located on outside door handles of vehicles can be disabled (or enabled) through either the "comfort & conv" settings of the audio/visual/navigation system or through the "combination meter settings" depending on the vehicle model, year, and trim level.
- 10032524Infiniti: vent control valve replacement. No applied vehicles affected: all models; no model years listed.
- 10032305Infiniti: srs precautions during service. Included in the restraints section of the electronic service manual (esm) for each vehicle IS information necessary to service the supplemental restraint system (srs) safely. Improper maintenance, including incorrect removal and installation of the srs, can lead to a serious injury or death caused by unintentional activation of the srs. No model or model years listed. Updated 2/21/14.
- 10031304Infiniti: tire pressure monitoring system (TPMS) warning light on/blinking. No models or model years listed. Updated on 08-11-2011.
- 10030145Infiniti: electronic control unit damage can result from improper battery connection. The battery IS required to stay connected when the engine IS running. No model years listed.
- 4030200Unknown
- 601558Service procedure for instrument panel inspection after passenger air bag activation.
- 52158Air bag harness replacement.
- 521541997 QX4 wheel balance machine adapter kits.
- 45012Low or rough idle.
- 39916Vehicles equipped with dunlop sp sport D80 V4 tires may experience an inside edge shoulder wear on the front tires.
- 39643Engine hard to start , hot or cold.
Every Infiniti Q45 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.