2003 Infiniti Q45

Recalls

1 recall names the 2003 Infiniti Q45. Newest first.

• Air bags › Side/window

  Feb 28, 2012NHTSA 12V0790001,349 vehicles

  Nissan IS recalling certain model year 2003-2005 infiniti Q45 vehicles. a wiring connector for the seat mounted airbag may experience increased electrical resistance, resulting in the non-deployment of the side air bags.

  Risk and remedy

  Risk

  Non-deployment of side air bags could increase the risk of personal injury.

  Remedy

  Nissan will notify owners, and dealers will modify the wiring connector, free of charge. the safety recall began on march 19, 2012. owners may contact nissan customer service at 1-800-647-7261.

  Full recall details →

Owner complaints

What owners report most

1. Engine6
2. Steering3
3. Electrical system3
4. Electronic stability control (esc)2
5. Service brakes1
6. Service brakes, electric1
7. Vehicle speed control1
8. Engine and engine cooling1
9. Power train1
10. Seat belts1

Latest complaints

• May 5, 2021GA186,241 mi
  Engine · Power train · Vehicle speed control
  The circuit board for crank position sensor and cam position sensor have improper solder joints. This has caused the service engine light to come on, the engine may not start, power reduces, engine stalls at a traffic light or while in motion, on a city street or highway or while making a turn.…

  The circuit board for crank position sensor and cam position sensor have improper solder joints. This has caused the service engine light to come on, the engine may not start, power reduces, engine stalls at a traffic light or while in motion, on a city street or highway or while making a turn. This IS also a common problem with the 2002 infiniti M45, Q45; 2003 infiniti I35, M45; 2003 nissan altima, maxima, murano, sentra. There are 11 consumer complaints, 3 investigations and 33 service bulletins regarding this issue with the 2003 Q45. Infiniti/nissan recall # 03v455000

• Nov 29, 2017GA150,000 mi
  Engine
  TL* the contact owns a 2003 infiniti Q45. While driving 35 mph, the vehicle stalled and the service engine warning indicator illuminated. The contact was able to restart the vehicle after several attempts. The vehicle was taken to an independent mechanic where it was diagnosed that the camshaft…

  TL* the contact owns a 2003 infiniti Q45. While driving 35 mph, the vehicle stalled and the service engine warning indicator illuminated. The contact was able to restart the vehicle after several attempts. The vehicle was taken to an independent mechanic where it was diagnosed that the camshaft position sensor failed and needed replacement. The vehicle was not repaired. The dealer was not contacted. The manufacturer was made aware of the failure and informed the contact that the vin was not included in nhtsa campaign number: 03v455000 (engine and engine cooling). The failure mileage was approximately 150,000.

• Mar 29, 2017GA
  Seat belts

  Tamara recalled my seatbelt light has been on for the last year. I were told by the infinity dealer that my car was not recall for the seatbelt. the seatbelt warning light stays on constantly in the navigation system and a little blanking icon. I am told by the dealer that I am responsible for repairs

• Aug 8, 2016CA61,000 mi
  Electrical system · Engine and engine cooling
  TL* the contact owns a 2003 infiniti Q45. While driving various speeds, the engine stalled without warning and all power was lost. After several attempts, the vehicle was able to restart. The failure recurred randomly. The vehicle was taken to a dealer where the failure could not be determined. The…

  TL* the contact owns a 2003 infiniti Q45. While driving various speeds, the engine stalled without warning and all power was lost. After several attempts, the vehicle was able to restart. The failure recurred randomly. The vehicle was taken to a dealer where the failure could not be determined. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 61,000. Updated 11/29/16*lj the consumer has since traded the vehicle. Updated 12/06/16.*jb

• Sep 25, 2015CT112,000 mi
  Engine
  Start car first thing in the am. Driving normal. Within 5 miles engine shuts off without warning. Loose all power. No code appears. Auto will not start. Finally starts after 5 or 6 tries. This problem has continued to occur every two or three days over the last six months. But auto starts…

  Start car first thing in the am. Driving normal. Within 5 miles engine shuts off without warning. Loose all power. No code appears. Auto will not start. Finally starts after 5 or 6 tries. This problem has continued to occur every two or three days over the last six months. But auto starts immediately after. Auto and transmission are not performing properly. Now the engine stall while driving IS happening on a daily basis. Auto has been checked out at george harte infiniti, west haven, ct at least five times. Dealership claims they cannot address the problem because no error code appears. Other than this problem, this auto IS in excellent condition and should perform satisfactorily for many years to come. There was a recall (infiniti r3021) that addressed these exact problems, but the dealer service manager claimed that this car was not included. This problem IS a serious safety hazard and there should be some way this can be fixed. Similar, if not exact, complaints for this exact model infiniti have been posted on the internet with owners indicating outrageous frustration with the infiniti manufacturer. When there are multiple complaints indicating exact problems, the fault certainly lays with the manufacturer. IS there something that can be done?

• Mar 31, 2015NY94,000 mi
  Engine
  I own a 2003 infinity Q45 and without warning this vehicle stalls where ever it wants at a light while you driving on a major highway on a major street no warning what so ever and infinity IS aware of the problem but they only want to help certain vin numbers. I took my family skiing to scranton pa…

  I own a 2003 infinity Q45 and without warning this vehicle stalls where ever it wants at a light while you driving on a major highway on a major street no warning what so ever and infinity IS aware of the problem but they only want to help certain vin numbers. I took my family skiing to scranton pa and on interstate I80 the car stall without warning my entire family could have been killed. Please do something about this IS a big issue and before someone gets hurt or killed someone should help. *tr

• Feb 4, 2015CA92,000 mi
  Engine · Steering
  TL* the contact owns a 2003 infiniti Q45. The contact stated that while driving at 30 mph, a noise emitted from the front of the vehicle. The vehicle was taken to a dealer. The technician diagnosed that the fan belt and power steering belt needed to be replaced. The vehicle was repaired. In…

  TL* the contact owns a 2003 infiniti Q45. The contact stated that while driving at 30 mph, a noise emitted from the front of the vehicle. The vehicle was taken to a dealer. The technician diagnosed that the fan belt and power steering belt needed to be replaced. The vehicle was repaired. In addition, three months later, the vehicle failed to start. The vehicle was taken back to the dealer. The vehicle was not diagnosed or repaired. The failure recurred on numerous occasions. The manufacturer was not notified of the failure. The failure mileage was 92,000. The vin was unavailable.

• Jul 15, 2014CA80,000 mi
  Engine · Steering
  TL* the contact owns a 2003 infiniti Q45. the contact stated that while driving 35 mph, the steering wheel seized and there was a sudden loss of power. the vehicle was able to restart and resumed to normal. The failure occurred on three occasions. The dealer repaired the vehicle but the failure…

  TL* the contact owns a 2003 infiniti Q45. the contact stated that while driving 35 mph, the steering wheel seized and there was a sudden loss of power. the vehicle was able to restart and resumed to normal. The failure occurred on three occasions. The dealer repaired the vehicle but the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was 80,000 and the current mileage was 97,000.

• Mar 23, 2014MD100,000 mi
  Electrical system
  I have a 2003 Q45 and the car has shut off while driving several times. There IS has in the car. I get it maintenance regularly. its shut off while driving on the highway putting my family at risk. Its not safe to drive. After doing online searches I determined that a lot of people are having…

  I have a 2003 Q45 and the car has shut off while driving several times. There IS has in the car. I get it maintenance regularly. its shut off while driving on the highway putting my family at risk. Its not safe to drive. After doing online searches I determined that a lot of people are having this same issue with this make and model. Please research this issue because I am terrified to drive this car. If there IS an issue with electronic chip, infiniti should have to replace it. Thank you *tr

• Jun 15, 2013GA110,202 mi
  Electronic stability control (esc) · Service brakes · Steering
  Bought 2003 q 45 in spring 2007, still under warranty. June 2009 at 79,000 miles the engine was replaced (under warranty). 6/30/09, 80,081 miles car problem with no acceleration and service engine and cruise control light coming on. Problem didn't reoccur until june 2012 when engine suddenly cut…

  Bought 2003 q 45 in spring 2007, still under warranty. June 2009 at 79,000 miles the engine was replaced (under warranty). 6/30/09, 80,081 miles car problem with no acceleration and service engine and cruise control light coming on. Problem didn't reoccur until june 2012 when engine suddenly cut off while driving. Would restart in neutral but in a week or so it did it again on the interstate at about 55. Fortunately was in right lane and could get to emergency lane before someone ran into me. Car restarted. Continued like this until 6/29/12 when repaired, only it continued to stop and the cruise control/traction lights would come on and car would suddenly stop and then surge forward. 8/11/12 serviced for same problem. 8/14/12 same thing, car stopped then surged, then the engine cut off and lost steering/brakes. Infiniti service again, this time installing new electronic control module ($ 1600). The dealer kept this car for several days and a mechanic drove it until it happened several times. The mechanic or someone at infiniti dealer told me it was a "death trap" and it IS. A few weeks later going around a roundabout, the engine turned off and lost steering. Put in neutral and restarted. Couple of months later, engine turned off while driving. Friday june 7, 2013 I pulled onto busy highway, drove a mile and engine suddenly stopped. Before I could get in neutral to restart, a dump truck nearly rear-ended me. Got it restarted, then the cruise control light came on, car stopped again and then surged forward. I have contacted infiniti and internet searched. There were many infinitis with this problem in the years 2002-2003, though roswell infiniti said there were no recalls for this problem on any infiniti yesterday. This IS a very dangerous situation, and infiniti acts like they know nothing about this problem. *tr

• Nov 5, 2010AZ111,000 mi
  Electrical system · Electronic stability control (esc)
  My 2003 infiniti Q45 repeatedly stalls [so far, 15+ times] and often will not restart [10+ times]. With my family and me in the car, the stalling of the car puts us repeatedly in jeopardy of a rear-end collision or vandalism or bodily injury in dangerous areas. The car IS properly maintained on its…

  My 2003 infiniti Q45 repeatedly stalls [so far, 15+ times] and often will not restart [10+ times]. With my family and me in the car, the stalling of the car puts us repeatedly in jeopardy of a rear-end collision or vandalism or bodily injury in dangerous areas. The car IS properly maintained on its service schedule. It took my mechanic a week at a cost of $90 to confirm that the problem IS the engine control module [ecm], the 'brain' of the car which controls other vehicle sensors, and this was confirmed by the infiniti dealer at a cost of $150. The ecm was sent to texas for reconditioning and reprogramming, but IS being returned because the ecm IS irreparable. The cost to buy and reprogram a new ecm from infiniti, the only source, IS $2000 for a vehicle with 100,000+ miles. But a new ecm will likely have the same problems as the ecm being replaced. I do not want to put my family in repeated jeopardy. There IS no assurance that the new ecm will work properly. I am suspicious that the infiniti ecms contain numerous design flaws. I have had numerous problems, aside from stalling, with the existing ecm, including door locks automatically locking with the key in the ignition so that I am locked out, the locks not unlocking, etc both my mechanic and infinity were unable to diagnose these problems until it became clear that I had a malfunctioning ecm. There was a recent massive recall of nissan and infiniti ecms, but the infiniti Q45 was excluded, even though the symptom of repeated stalling IS identical to my car, except that, worse, I also often cannot restart the vehicle. *Tr

• Jan 18, 2009WA40,100 miCrash1 injury
  Service brakes, electric
  The brakes in this vehicle malfunctioned and by such caused a very serious accident. The dealer, nissan of the eastside in bellevue wa was supposed to fix said brakes as I noted that they were not operating correctly in my test drive of the vehicle and I wrote the contract subject to the brakes…

  The brakes in this vehicle malfunctioned and by such caused a very serious accident. The dealer, nissan of the eastside in bellevue wa was supposed to fix said brakes as I noted that they were not operating correctly in my test drive of the vehicle and I wrote the contract subject to the brakes being fixed. When they didn't fix the brakes they were committing fraud and also in breech of contract.. They did not fix the brakes as agreed. Infiniti of fife then supposedly did said brake work. A few days later the car IS in an accident due to brake failure. Come to find out, both dealerships are owned by the same people thus making collusion to hide this safety issue a very easy road to travel. The car IS now currently offered for sale again at infiniti of fife this time and the accident isn't disclosed, in fact the car IS said to have a clean carfax history. This constitutes fraud. I have not as yet been compensated for my loss. My insurance paid to fix this vehicle which the nissan dealer promptly repo-ed (5 minutes after I paid to get it out of the shop) when I refused to pay full retail due to the aforementioned issues. The dealership owners and all involved should be brought up on felony reckless endangerment charges as well as fraud charges. I do expect to be compensated for this as well as does my insurance company, which paid over $10,000 to fix this death trap of a car. I hope you can help as I am in dire need of assistance. *Tr

Defect investigations

NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.

• Non-deployment of Side Thorax Air Bags

  EA09005Opened Apr 1, 2009Closed Apr 3, 2012Recall 12V079000
  The subject vehicles are equipped with seat-mounted, side thorax air bags for the driver and front passenger.This investigation revealed that faulty side air bag module electrical connectors located under the driver and front passenger seats can cause an interruption in the electrical circuit that will drop the input…

  The subject vehicles are equipped with seat-mounted, side thorax air bags for the driver and front passenger.This investigation revealed that faulty side air bag module electrical connectors located under the driver and front passenger seats can cause an interruption in the electrical circuit that will drop the input voltage below the specified range.As a result, the air bag warning lamp illuminates on the instrument panel and the affected side air bag becomes deactivated.In June 2009, Nissan conducted a service campaign to repair the defective air bag electrical connectors in the subject vehicles (both Infiniti Q45 and M45 models).In June 2010, Nissan sent a second notification concerning the 2009 campaign to owners of vehicles that have not been remedied.Nissan is now conducting a safety recall of the Q45 vehicles not remedied under the service campaign (approximately 1,349 vehicles; see NHTSA Safety Recall No. 12V-079 for further details).The M45 vehicles are not included in the recall; however, Nissan is re-notifying owners of M45 vehicles that were not remedied under the previous service campaign.See attached report for more information.A safety-related defect trend has not been identified in the Infiniti M45 vehicles at this time and further use of agency resources does not appear to be warranted.Accordingly, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.The ODI reports cited above can be reviewed online at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification (ODI) numbers: 10327196 and 10402282

• Side air bag non-deployment

  PE08067Opened Dec 2, 2008Closed Apr 1, 2009
  The subject vehicles are equipped with seat-mounted, side torso air bags for the driver and front passenger.this investigation has revealed that faulty side air bag module connectors located under the front seats can cause an interruption in the electrical current that will drop the input voltage below the specified…

  The subject vehicles are equipped with seat-mounted, side torso air bags for the driver and front passenger.this investigation has revealed that faulty side air bag module connectors located under the front seats can cause an interruption in the electrical current that will drop the input voltage below the specified range.as a result, the air bag warning lamp illuminates and the affected side air bag IS deactivated.the rates of complaints, field reports and warranty claims related to the subject issue are very high.for example, nissan submitted 4,853 warranty claims on 3,551 distinct subject vehicles out of 13,836 total subject vehicles.also, analyses of warranty claims indicate an increasing failure trend over time.this preliminary evaluation has been upgraded to an engineering analysis (ea09-005) to further study the issue.

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 11002539INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 11001182WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 11001179REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 11001177WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10232646REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10232645WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10232644WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10192822SERVICE INFORMATION Replacement 5-speed rear wheel drive Automatic Transmission (A/T) assemblies and replacement control valves (valve bodies) now come with blank Transmission Control Modules (TCMs). Blank TCMs come without software and must be programmed (not reprogrammed) and then configured after they are installed. When ordering a replacement A/T or control valve, use the Infiniti electronic parts information systems to obtain the correct software program part number See this bulletin for further detail.
• 10192802SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement "Certification Label" or "VIN Plate / Label" may be needed. These items may be available from Infiniti by request if certain criteria are met. This bulletinlists the criteria and provides an application form for such replacements. See this bulletin for further detail.
• 10192693SERVICE INFORMATION Windshield "foreign material" that is on the surface of the glass in some cases can be cleaned off with a very particular type and grade of steel wool. * Most any foreign material on the surface of the Windshield can be cleaned off by using #0000 super fine steel wool. >The #0000 grade super fine steel wool can be found in most hardware stores. Please see this bulleitn for further details.
• 10192514SERVICE INFORMATION Changes or modifications to the front seat assembly trim materials may affect the proper operation of the Front Seat-Mounted Side-Impact Supplemental Air Bags and Passenger Occupant Classification Sensor and could result in serious personal injury or death. Infiniti STRONGLY RECOMMENDS AGAINST making any change to seat trim materials from the factory equipped condition. This specifically applies to replacing the seat trim with non-factory materials; adding leather/cloth seat covers, seat pads, or seat storage pouches, etc. around or over the seat back and the passenger seat cushion. See this bulletin for further detail.
• 10192505SERVICE INFORMATION Two methods are used to update/upgrade Navigation Map Data: 1. The customer goes to www.infinitinavigation.com and is mailed update disc(s) or SD card and installs data, OR 2. The dealership is mailed update disc(s) and the customer must visit the dealership to have data installed. Use the matrix in this bulletin to determine which method is utilized for each Applied Vehicle. See this bulletin for further detail.
• 10192314SERVICE INFORMATION Information necessary to service the Supplemental Restraint System (SRS) safely is included in the "RESTRAINTS" section of the Electronic Service Manual (ESM) for each vehicle IMPORTANT: Turn the ignition switch OFF, disconnect both battery terminals, and wait at least 3 minutes before performing any service on the SRS. See this bulletin for further detail.
• 10192235Infiniti Original Equipment or Genuine Accessory Alloy wheels, along with their finish coating (clear, chrome, titanium, etc.), are specifically developed to achieve Infiniti design and performance standards. These Original Equipment or Genuine Accessory wheels are subjected to testing to ensure they meet Infiniti's standards. Infiniti Original Equipment Alloy or Genuine Accessory wheels subjected to aftermarket chroming may no longer continue to meet these standards and may be seriously damaged. Therefore, Infiniti most strongly discourages, and recommends that these wheels NEVER be subjected to, aftermarket chroming. See this bulletin for further details.
• 10192219SERVICE INFORMATION - This bulletin is to assist you in responding to customer questions about brake operation, and provides diagnostic and repair information for each item listed, if any should occur. - Most brake issues fall into the following categories: a. Brake Noise: A squeak, squeal, clunk, or groan that occurs when the brakes are applied or released. b. Brake Judder: A vibration that can be felt in the vehicle, steering wheel, or brake pedal when the brakes are applied. c. Pedal Feel: The effort needed to operate the brakes is too high or too low. SERVICE PROCEDURE 1. Verify the condition by road testing the vehicle with the customer. 2. Determine the specific brake issue based on the description in the Service Information above. 3. Follow the appropriate repair procedure(s), listed on the following pages, for your specific issue. See this bulletin for further details.
• 10192218If YOU CONFIRM: A vehicle needs to have the brake rotors resurfaced (front or rear). ACTION: Use the ProCut PFM Series on-car brake lathe to perform brake rotor resurfacing and follow the tips listed in this bulletin. - The ProCut PFM Series brake lathe has been chosen as the approved tool for rotor resurfacing. - The ProCut PFM Series brake lathe can be ordered from TECH-MATE at 1-800-662-2001. - ProCut technical support or service can be obtained by calling 1-800-543-6618. NOTE: Brake rotors may need to be resurfaced during routine brake repair or for brake "judder" incidents. - Brake judder: A brake pedal pulsation and/or steering wheel shimmy when braking that occurs when there is too much thickness variation of the brake rotors (see ITB00-024). See this bulletin for further detail.
• 10192191As part of an enhanced emissions test for Inspection & Maintenance (I/M), some States may require the System Readiness Test (SRT) status be checked. - The SRT is used to indicate whether the engine control module (ECM) has completed self diagnosis of major emissions systems and components. - In these instances the State may require completion of the SRT before permitting the emissions inspection to proceed. Refer to this Bulletin for further details.
• 10192146SERVICE INFORMATION This bulletin provides information to identify: - A leaking strut or a shock absorber that qualifies for replacement under warranty. - A strut or shock absorber that has slight oil seepage, a condition which is considered normal, does not affect strut/shock absorber operation or performance, and does not require replacement. - A strut or shock absorber that should be replaced due to rod resistance/noise issues. See this bulletin for further detail.
• 10190150INFINITI; FRONT SONAR PARKING SENSOR SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10190026NAVIGATION MAP DATA UPDATE MATRIX This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10160176EXTERIOR CLEANING INFORMATION SERVICE INFORMATION When cleaning the exterior of an Infiniti vehicle, damage may occur when using a cleaner with too high of an alkaline concentration. - Always refer to the Appearance and care section of the related owner?s manual. - Not all cleaners are created equal. - Many cleaners come in concentrated form. - Alkaline cleaners (cleaners with a high pH value) can cause spots on paint and trim when not used as directed. - Some commercial car washes use cleaners with a high pH value. - When using cleaners that meet the conditions defined in the Appearance and care section, be sure to carefully follow the cleaner?s directions. - When finished cleaning/washing, rinse thoroughly with clean water. IMPORTANT: Damage to paint, glass, bright metal, or any other exterior surface caused by using improper cleaning products is not covered under warranty. Always refer to the Paint Incident Identification Manual (PIIM) and Assurance Products Reference Manual (APRM). Follow the guidelines in the PIIM and APRM for non-warrantable exterior body, glass, or painted surface quality issues. To access the PIIM and APRM, login to nnanet.com: - For the PIIM, select: MY LINKS > Warranty > Paint Incident Identification Manual - For the APRM, select: MY DOCUMENTS > Warranty > APRM See further information in this bulletin.
• 10149809PLASTIC INTERIOR TRIM PROTECTIVE COVERING REMOVAL SERVICE INFORMATION Vehicles are delivered with plastic interior trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and sun visors (see examples on page 2). When removing the protective covering, care must be used to avoid scuffs, scrapes, cuts, and other abrasive contact to interior trim components. DO NOT use sharp objects like razor blades, box cutters, knives, etc. when removing the plastic interior trim protective covering. IMPORTANT: All soft trim described in this bulletin is on automatic return to NNA. Any trim found damaged in the way described in this bulletin will be charged back to the dealer.
• 10149806TRANSMISSION & ENGINE AUTOMATED DATA COLLECTION AND DIAGNOSTIC REPORTING SERVICE INFORMATION To support proper diagnosis and to promote Fixed-Right-First-Time ? Infiniti may review CONSULT-III plus (CIII plus) data relating to vehicle operation and function to help with vehicle diagnosis and diagnostic validation. IMPORTANT: For transmission/engine repair or replacement, retailers are required to connect C-III plus and perform ?Diagnosis (All Systems)?. Performing C-III plus ?Diagnosis (All Systems)? is also required prior to contacting any Infiniti call center (i.e. TECH-LINE, PCC, or WCC) for diagnostic support or claim preauthorization. NOTE: For additional information regarding Automated Vehicle Data Collection, refer to IWBI/18-019. To support Automated Vehicle Data Collection, your C-III plus must have the Diagnosis result reporting function-Setting turned ON. If Diagnosis result reporting function-Setting is OFF: - It may cause dealer consideration for Audit or the Anomalous Repair Control (ARC) program, where applicable. - It may result in a repair being non-warrantable. Refer to the Service Procedure on the next page to confirm your C-III plus ?Diagnosis result reporting function-Setting? is turned ON.
• 10149803Infiniti USA Electronic Field Communication Subject: Takata Completion Objectives for Q3 INFINITI is continuing to ask its retailers to urgently help increase customer participation in the Takata recalls to help it achieve 100% customer recall participation for the following vehicles: ? 2001 I30 ? 2002-04 I35 ? 2003-08 FX ? 2002-03 QX4 ? 2006-10 M Sedan INFINITI expects to upload the next refreshed owner list to DBS within the next week. We will also be reassigning VINs to retailers based on information changes. We didn?t reassign any VINs in Q2 to avoid any mid-quarter objective impact. If VINs were repaired out of network, the retailer/region with the original assignment received credit for the repair. This is an extremely serious safety issue and INFINITI is taking significant and unprecedented steps to increase client recall participation but it needs retailer help to achieve its remedy goals. A separate communication will be released later this month informing regional personnel of the requirements for bonus payout in Q3 and Q2 results. The Q3 objective is based on the average number of repairs in Q2 multiplied by the number of service days in Q3 (Mon-Sat minus any holidays). Retailer engagement is critical with this effort. It is a company-wide responsibility to make it a priority to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation represents significant gross profit opportunity for our retailers.
• 10149802Infiniti USA Electronic Field Communication Subject: Retailed Vehicle Open Campaign Report Lists Updated The lists for each retailer?s Retailed Vehicle Open Campaign Report has been updated today in DBS. We made our best effort to reassign vehicles to retailers based on the most recent owner information we received. The complexity of filtering out brokers (banks, salvage yards, and insurance companies) and reassigning VINs based on updated owner information affected over 123K records between INFINITI and Nissan, so we are unable to summarize the changes at a regional or retailer level. We suggest the retailers download their lists and have their outbound call centers compare information if necessary. If you have questions, please let us know. Additionally, we will have some enhancements coming in DBS effective November 17, 2018: Owner Data Updates (NNA side): 1. VIN, Campaign Code, and Source are the unique fields 2. Compare all fields except Remove Flag and Comments to see if there is a difference. a. If there is same VIN, Camp ID, and Source and all other fields are also the same then the record will be updated without changing Remove Flag and Comment field b. If there is same VIN, Camp ID, and Source and any other field is different, then the record will be inserted, in this case Remove Flag and Comment field will be blank as this is new record. The remove flag is being removed so the retailer will understand the information they previously flagged for removal has been updated and should be tried again before reapplying the removal flag. c. The retailer benefit of A & B above is duplicate records for the same VIN, Camp ID, and information source with the same customer contact information will no longer display in DBS on the Retailed Vehicle Open Campaign Report.
• 10145541DBS Enhancement: Retailed Vehicle Open Campaign Report INFINITI announced the availability of a new DBS enhancement tool to the Service > Campaign screen: Retailed Vehicle Open Campaign Report on July 9, 2018, which identifies owner contact information for specific campaigns. Currently, only Takata campaign owner lists are available. The following personnel will have access to this tool: - Retailer: Dealer Principal, Executive Managers, General Managers, Parts/Service Managers, and/or Parts/Service Directors - Regions: Regional Aftersales Manager (RAM), Regional Operations Managers (ROM), Fixed Operations Manager (FOM), Dealer Operation Managers (DOM), Regional Service Operation Managers (RSOM), and Client Experience Managers (CEM) The report can be viewed on screen or exported to Microsoft Excel and identifies the following: - VIN - Campaign ID & Campaign Description - Model & Model Year - Data Source o Up to three data sources can be provided for each VIN - RO Info: If this VIN has visited an Infiniti retailer anywhere in the U.S. within the last twelve months, the RO information will be displayed. - Campaign Mailing List: This is DMV data for the VIN listed - Marketing List: If an owner is on your marketing list, their contact information from that list will be displayed here. DMV data is not used for marketing list owner information. - Contact Name - Last Name/First Name & Address (City, State, Zip) - Phone (1-3) & Email (1-3) - Remove Flag o This defaults to ?N? unless the retailer or INFINITI USA flags this VIN for removal. o The removed information will still show on the DBS screen and exported report, but can be filtered on the exported file to only display the records with ?N? in this column.
• 10145053OBD II EVAP Tube Warranty Enhancement UPDATE August 17, 2018 Please discard earlier versions of this bulletin. The announcement from March 21, 2017 has been revised to include: - Clarification that the refueling concern is extremely hard to fill, not intermittent, and occurs at multiple fueling stations and fuel pumps - Customer expense may be applicable if the vehicle is out of warranty
• 10145052OBD II EVAP Tube Warranty Enhancement UPDATE August 17, 2018 Please discard earlier versions of this bulletin The announcement from March 21, 2017 has been revised to include: o Clarification that the refueling concern is extremely hard to fill, not intermittent, and occurs at multiple fueling stations and fuel pumps o Client expense may be applicable if the vehicle is out of warranty
• 10144484NEW PAINT GUARD FILM REMOVAL INFORMATION This bulletin applies only to new, unsold vehicles with Paint Guard Film in Dealer Stock. This bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
• 10136636DBS Enhancement: Custom VIN Campaign Report INFINITI is pleased to announce the availability of a new DBS enhancement to the Service > Campaign screen: Custom VIN Campaign Report. The tool identifies open campaigns on a customized VIN list loaded into DBS for INFINITI and Nissan vehicles. The following personnel will have access to this tool: - Retailer: Executive Managers, Service Managers, and/or Service Directors - Regions: Regional Aftersales Manager (RAM), Area General Manager (AGM), Fixed Operations Manager (FOM), Regional Service Operation Managers (RSOM), and Retailer Technical Specialist (DTS) The VINS can be loaded individually or up to 10,000 VINs at a time. If you have more than 10,000 VINs, each incremental VIN file of 10,000 or less VINs will need to be loaded prior to selecting the Check For Open Campaigns option. The report can be viewed on screen or exported to Microsoft Excel and will identify the following for each VIN loaded into the tool: - Open Campaigns (ID and description) - Model Code, Model, and Model Year - Current Repair Status Blank: Repair order (RO) has not been opened yet Unrepaired: RO has been opened for the campaign, but not closed or submitted o Repaired: RO for the campaign has been closed and a warranty claim has been submitted - Current Claim Status o Blank: RO still open o Unsubmitted: A warranty claim for the campaign repair has not been submitted o Submitted: A RO has been closed and a campaign warranty claim has been submitted for payment o Suspended: The campaign warranty claim has suspended for one or more errors o Rejected: The campaign warranty claim has been denied for some reason (by retailer or NNA) o Paid: A campaign warranty claim has been submitted and paid by NNA, but the vehicle has not yet been removed from the NNA open campaign vehicle table - Stop Sale Applicability - Parts Restriction Applicability (If restricted, SVC order must be used to acquire parts)
• 10129111REDUCED VEHICLE LOAD CAPACITY LABEL (REGULATORY REQUIREMENT) This bulletin applies to vehicles equipped with dealer installed or VPC installed accessories. SERVICE INFORMATION The National Highway Traffic Safety Administration (NHTSA) requires that any automobile dealer that installs accessories on a vehicle prior to first retail sale must install a special label (?reduced capacity label?) on that vehicle if the total weight of all accessories on that vehicle exceeds 1.5 percent of the vehicle?s gross vehicle weight rating (GVWR) or 100 pounds, whichever is less. This includes accessories that the dealer installs (dealer installed factory accessories and dealer installed aftermarket accessories), and accessories installed at the Vehicle Processing Center (VPC) prior to the vehicle being delivered to the dealer. IMPORTANT: Failure to comply with this requirement may result in penalties imposed by NHTSA. Follow the instructions in this bulletin to help meet these requirements.
• 10127465WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended to apply to the latest models and model years, and warranty information on page 2 has been updated. No other changes have been made. Please discard previous versions of this bulletin.
• 10127462WINDSHIELD CRACKING This bulletin has been amended to apply to the latest models and model years. Also, warranty information on pages 1 and 8 has been updated. No other changes have been made. Please discard previous versions of this bulletin.
• 10127461BRAKE NOISE/JUDDER/PEDAL FEEL DIAGNOSIS AND REPAIR This bulletin has been amended to include vehicles built up to the publication date. Also, tips for using the ProCut? brake lathe were added on page 8, and a Brake Noise Diagnostic Worksheet was added on page 10. Please discard previous versions of this bulletin.
• 1011921012 VOLT BATTERY STORAGE AND MAINTENANCE FOR NEW VEHICLES IN RETAILER INVENTORY This bulletin has been amended throughout. Please discard all previous versions of this bulletin.
• 10051765Infiniti: lock/unlock request button on outside door handle outside door handle does not respond. Lock/unlock request button located on outside door handles of vehicles can be disabled (or enabled) through either the "comfort & conv" settings of the audio/visual/navigation system or through the "combination meter settings" depending on the vehicle model, year, and trim level.
• 10044526Infiniti: reprogramming electronic control unit (ecu) on all qualifying vehicles. No models listed. Model years 1998-2013.
• 10033227Infiniti: 5 speed a/t dtc diagnoses for p1701, p1702, p1703, p1704, p1705, p1754, p1759, p1764, p1769, p1774. Applies to re 5r05a only transmissions (5 speed a/t). If one or more dtcs listed are found stored in self diagnosis, use the repair flow chart to assist in diagnosis.
• 10032524Infiniti: vent control valve replacement. No applied vehicles affected: all models; no model years listed.
• 10032305Infiniti: srs precautions during service. Included in the restraints section of the electronic service manual (esm) for each vehicle IS information necessary to service the supplemental restraint system (srs) safely. Improper maintenance, including incorrect removal and installation of the srs, can lead to a serious injury or death caused by unintentional activation of the srs. No model or model years listed. Updated 2/21/14.

Every Infiniti Q45 model year

Bars are owner complaints, dots mark years with recalls. Select a year to open its report.