2017 Infiniti Q60

Recalls

1 recall names the 2017 Infiniti Q60. Newest first.

• Electrical system › Software

  Jul 27, 2017NHTSA 17V47600014,192 vehicles

  Nissan North America, Inc. (Nissan) is recalling certain 2016-2018 Infiniti Q50 and 2017 Infiniti Q60 vehicles equipped with a 2.0L engine. Incorrect Fuel Pump Control Module (FPCM) software may allow the fuel level in the main tank to be too low to supply fuel to the engine, causing the engine to stall while driving.

  Risk and remedy

  Risk

  An engine stall can increase the risk of a crash.

  Remedy

  Nissan will notify owners, and Infiniti dealers will reprogram the Fuel Pump Control Module (FPCM) with corrected software, free of charge. The recall began August 29, 2017. Owners may contact Infiniti customer service at 1-800-662-6200.

  Full recall details →

Owner complaints

What owners report most

1. Engine12
2. Air bags6
3. Unknown or other6
4. Fuel/propulsion system4
5. Steering3
6. Power train3
7. Seats2
8. Service brakes2
9. Tires2
10. Wheels1

Latest complaints

• May 8, 2026MD
  Unknown or other

  My engine is blown at 70,000 miles and I got there 45,000 miles and I had a car for 18 months

• Apr 13, 2026NY
  Engine
  Subject: Safety Complaint: 2017 Infiniti Q60 - Recurring P052E Fault (Engine Shared with Mercedes) Vehicle Information: Make: Infiniti Model: Q60 Year: 2017 Engine: (Insert Engine Size, 2.0L) Incident Details: Code: P052E (Crankcase Ventilation Valve Performance) Symptoms: Check engine light…

  Subject: Safety Complaint: 2017 Infiniti Q60 - Recurring P052E Fault (Engine Shared with Mercedes) Vehicle Information: Make: Infiniti Model: Q60 Year: 2017 Engine: (Insert Engine Size, 2.0L) Incident Details: Code: P052E (Crankcase Ventilation Valve Performance) Symptoms: Check engine light, strong burnt oil smell, rough idling, low engine output/lack of acceleration. Problem Description: "I am filing this complaint to report a recurring, serious defect in my 2017 Infiniti Q60 regarding the PCV (Positive Crankcase Ventilation) system, throwing OBD-II code P052E. The vehicle experiences severe loss of power while driving, rough idle, and a strong odor of burning oil inside the cabin, which poses a fire risk and inhibits safe operation. It is well-documented that this vehicle utilizes an engine manufactured/designed in collaboration with Mercedes-Benz, and a recall exists within the Mercedes community for this exact code (P052E). However, Infiniti has not issued a corresponding recall, leaving owners of this shared-engine vehicle to pay for repairs on a known manufacturing defect. Given the severe symptoms and the recognized safety hazard of this defect by other manufacturers, I request an investigation into this safety issue

• Jan 27, 2026CA130,000 mi
  Engine and engine cooling › Engine › Gasoline › Turbo/supercharger
  The contact owns a 2017 Infiniti Q60. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended, with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was…

  The contact owns a 2017 Infiniti Q60. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended, with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with turbo charger failure. The contact was informed that the turbo charger needed to be replaced. The vehicle was not repaired. The contact referenced an unknown recall with a similar failure description; however, the VIN was not associated with the recall. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that there were no recalls associated with the VIN. The failure mileage was approximately 130,000.

• Oct 15, 2025KY
  Seats · Unknown or other

  9/8/25 Airbag light is on dealership states it's the occupancy sensor. Must replace the seat frame $7k just for the part. I seen that the QX50 and 60 had same issue and a recall was issued. Could you please help us resolve this issue.

• Jul 2, 2025TX
  Engine
  Engine threw a main bearing around 80 thousand miles in 2023, car was not modified other than different muffler on the back and aftermarket wheels and tires which has nothing to do with the engine. Car had oil changes every 3500-4500 miles with MOTUL full synthetic oil. No engines lights were…

  Engine threw a main bearing around 80 thousand miles in 2023, car was not modified other than different muffler on the back and aftermarket wheels and tires which has nothing to do with the engine. Car had oil changes every 3500-4500 miles with MOTUL full synthetic oil. No engines lights were given, car was taken to a Nissan dealership as manufacturer warranty was expired, my extended warranty was fidelity and they declined due to these aftermarket “changes” dealership gave me a quote over 25k dollars which is what I paid for the car in 2019. I understand it’s a luxury brand but these engines are well known for these issues and nothing is done other than some warranty extension for failing turbos which are also terrible and I believe to be the CAUSE of this thrown bearing, I have owned so many Nissans and will most likely never own another after this mistake. Still love the car but the people that buy these deserve better for the cost. The car is currently sitting in a garage because the cost is absurd.

• Apr 10, 2025SC
  Engine · Fuel/propulsion system
  Car malfunction light comes on spontaneously and runs rough and losses power and rpm can go to 4 at 35 mph and usually happens when car is idling parked for a little while. Them I cut it off and let it sit it goes back to normal. I also had prior problems with it smoking from tailpipe and it’s…

  Car malfunction light comes on spontaneously and runs rough and losses power and rpm can go to 4 at 35 mph and usually happens when car is idling parked for a little while. Them I cut it off and let it sit it goes back to normal. I also had prior problems with it smoking from tailpipe and it’s documented at dealership in Columbia SC and they said it wasn’t smoking enough to replace the turbos at the time but I got a notification from manufacturer about turbo malfunction.

• Sep 11, 2024AZ
  Air bags

  The automobile has 24,000 miles on it and the sensor for the passenger seat airbag is defective. To repair this, the passenger seat track has to be replaced, at a cost of $8200.00. This is a major safety issue for this automobile.

• May 13, 2024FL
  Air bags · Seats
  Infiniti called me on 05/08/24 to discuss and review Infiniti Case # [XXX] including Infiniti’s subsequent refusal to remedy a defective SRS (Supplemental Restraint System) sensor on my 2017 Infiniti Q60 with 54,100 miles (VIN: [XXX] ). This defect was confirmed on 05/07/24 by Infiniti of Melbourne…

  Infiniti called me on 05/08/24 to discuss and review Infiniti Case # [XXX] including Infiniti’s subsequent refusal to remedy a defective SRS (Supplemental Restraint System) sensor on my 2017 Infiniti Q60 with 54,100 miles (VIN: [XXX] ). This defect was confirmed on 05/07/24 by Infiniti of Melbourne Florida through an authorized technician. While I am the original owner of the vehicle, Infiniti stated they will not provide any financial assistance to rectify the issue because the vehicle is outside of the manufacturers warranty, while acknowledging that there have been numerous customer complaints related to this problem and that Infiniti has been aware of defective SRS parts effecting a critical safety device that renders the air bag system inoperable. Moreover, to repair such a deficiency, based on Infiniti’s design, the entire seat must be replaced costing over $8K, an exorbitant and onerous amount, often more than 50% of the vehicles value. This excessive financial charge has deliberately burdened Infiniti owners with a safety related component. For several years this issue has been recurrently discussed on multiple public forums and yet Infiniti has intentionally decided not to remedy this safety issue or provide any assistance or consideration to its customers. I’ve attached an Infiniti forum link (one of dozens) proving that Infiniti has known about this problem going back over a decade and failed to take any action and instead prolonged a predatory pricing scheme that is harming owners. [XXX] ) As a result of Infiniti’s complete intransigence on a safety related matter, the National Hwy. Traffic Safety Admin. (NHTSA), should compel Infiniti to remedy this situation. It’s hoped that Infiniti will take immediate action to correct this situation and not abandon its owners in an untenable, unsafe and unjustifiable predicament. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• Mar 22, 2024AL
  Engine

  Ac compressor seems IS out of alignment. Infiniti requires customers to perform technical supply bulletin to align ac compressor at owner expense. If a drive belt breaks will driving it can cause collateral damage to engine components ans pose a safety risk to the passengers. Many vehicles affected.

• Mar 20, 2024CA
  Air bags
  OCS passenger seat weight sensor failed. Dealership verified this. They say to repair will be $8000 to replace whole seat. This is a common problem with hundreds of complaints mentioned on online forums. There was a recall for this issue on prior year Infiniti models but that recall doesn’t…

  OCS passenger seat weight sensor failed. Dealership verified this. They say to repair will be $8000 to replace whole seat. This is a common problem with hundreds of complaints mentioned on online forums. There was a recall for this issue on prior year Infiniti models but that recall doesn’t include newer than 2016. Infiniti refuses to replace under warranty. (They replaced the driver seatbelt retractor assembly under warranty, but won’t repair the airbag issue). The weight sensor does not register that someone is sitting in the seat.

• Feb 12, 2024TX
  Air bags
  Airbag Occupant Sensor for passenger seat ceased to function. "Passenger Airbag Off" indicator light remains on even with passenger in seat. Check airbag light in dash remains lit. Took car to infiniti dealership to diagnose. They quoted $8000 repair price to replace entire seat frame. They claim…

  Airbag Occupant Sensor for passenger seat ceased to function. "Passenger Airbag Off" indicator light remains on even with passenger in seat. Check airbag light in dash remains lit. Took car to infiniti dealership to diagnose. They quoted $8000 repair price to replace entire seat frame. They claim the sensor is built into the seat frame and individual sensors can not be replaced. The quoted price is more than half the value of the car and is cost prohibitive to repair. I have read many posts where this is a common problem for this car. There was a recall for earlier car models with similar problem but this car is not covered. See Infiniti bulletin [XXX] . It is the same problem. I feel unsafe driving this car now but the repair cost is unreasonable and infiniti should not make the repair so expensive as it compromises the safety of the consumer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• Oct 19, 2023TX48,000 mi
  Air bags
  The contact owns a 2017 Infiniti Q60. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the seat air bag sensor, requiring the entire passenger’s side seat to be replaced. The…

  The contact owns a 2017 Infiniti Q60. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the seat air bag sensor, requiring the entire passenger’s side seat to be replaced. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 16V244000 (Air Bags) but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 48,000.

• Aug 1, 2023NY
  Engine · Fuel/propulsion system

  1. The engine and turbos failed making the car un-driveable. 2. My safety was put at risk because I had to immediately pull my car off the road in fear that my car would completely fail or catch fire. 3. Yes 4. There were no warnings prior to the failure. It failed out of nowhere. Proper maintenance was done.

• Feb 3, 2023TX
  Engine

  Engine failed, metal shavings in oil pan and disappearing coolant in the last year. out of warranty and extended warranty denied my replacement engine, they want 36k for an engine and turbos. Crazy

• Oct 17, 2022FL
  Air bags · Engine
  First the passenger airbag just stop working, the airbag light on the dash will not go out and the display light by the gear shift says #2 airbag not working. Secondly while driving the car I get a screaching sound from 1ST to 2ND gear coming from the engine. thought it was maybe the sensor on the…

  First the passenger airbag just stop working, the airbag light on the dash will not go out and the display light by the gear shift says #2 airbag not working. Secondly while driving the car I get a screaching sound from 1ST to 2ND gear coming from the engine. thought it was maybe the sensor on the brakes but not sure. just had work down on the car about 3 weeks ago, the car would not come out of 1ST gear. ecm was replace at dealership

• Sep 7, 2022MD
  Engine · Power train
  The evening of April 17th, 2022, I started experiencing an issue with my vehicle. My car started making a fluttering noise it sounded like someone was shuffling a deck of cards and the RPMs would get to 3 during acceleration then drop and I’d lose power. There were no warning lights present, no…

  The evening of April 17th, 2022, I started experiencing an issue with my vehicle. My car started making a fluttering noise it sounded like someone was shuffling a deck of cards and the RPMs would get to 3 during acceleration then drop and I’d lose power. There were no warning lights present, no notification or indicators on my dash, no odors, and no smoke emitting from my car. I parked my car at home not knowing what the issue was or where the noise was coming from. The next morning, I called to schedule an appointment and I booked with Infiniti in Timonium. After scheduling my appointment, I went out to check my car and when I started it the noise was still there. It ran for a few seconds then my check engine light cut on. Looking to get a pre-diagnosis to have additional info about the condition of my car I take it to Autozone on liberty road to have codes pulled. The codes that came back were P0014 and P0024 both camshaft codes. However, there were still no other symptoms of odor or smoke just the fluttering noise and now my check engine light. On the way back home my car stalls at Liberty Road and Rolling Road and won’t cut back on. I contacted AAA and had it towed to Infiniti the same day. I was assigned to [XXX] as my service advisor. The car was at Infiniti in Timonium for close to a month when [XXX] reached out to notify me of the presence of sludge and metal shavings in my oil pan and my engine being seized. He was adamant that it came from a lack of maintenance. I was using my third-party warranty and they requested that I send proof of maintenance. I submitted my maintenance invoices to Sean, and he forwarded them to my Warranty Company. I provided invoices for my last 3 oil changes. I wasn’t due for a fourth for another 6-700 miles. I bought my car at 35,796 miles and I’m currently at 70,042 (42 miles out of the power train warranty). I followed manufactures 10k guideline. The vehicle is available for inspection upon request. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5

• Aug 30, 2022TX
  Engine · Power train
  Initial fault was no cabin heat. Service department determined coolant was low. Coolant system passed pressure test. Coolant was found to be leaking into cylinders past head gaskets. After head gasket replacement, engine broke down on highway and car was towed to dealership. Catastrophic…

  Initial fault was no cabin heat. Service department determined coolant was low. Coolant system passed pressure test. Coolant was found to be leaking into cylinders past head gaskets. After head gasket replacement, engine broke down on highway and car was towed to dealership. Catastrophic overheat damage in lower end. Engine long block was replaced to correct. Multiple identical/similar occurrences reported on infinitiq60.org. Failure is normally failed head gasket or porous engine block. 2017 models especially affected. Infiniti consumer affairs completely unresponsive if vehicle is outside powertrain warranty. Safety at risk due to potential engine failure and vehicle stoppage at any time. No indications received at any time indicating failure. Temp gauge never indicated spike or failure. Only indication was lack of cabin heat, but coolant was basically empty. The problem was reproduced by dealer after servicing coolant and seeing subsequent engine internal consumption of coolant. Vehicle was inspected by Infiniti service department and MPP third-party warranty company. All vehicle service records since purchase are available.

• Dec 14, 2021NM
  Power train
  I recently have bought this car. I had heard an issue with the Serpentine belt/Tensioner and the belts where making a chirp during 1,500- 3,000 rpm. I took it into the dealership 10 days after I bought it while the vehicle was still under factory warranty and they said they inspected the belt…

  I recently have bought this car. I had heard an issue with the Serpentine belt/Tensioner and the belts where making a chirp during 1,500- 3,000 rpm. I took it into the dealership 10 days after I bought it while the vehicle was still under factory warranty and they said they inspected the belt system and could not replicate the issue. Later in the year I was able to get a video of the vehicle making the noise and called and scheduled another appointment. After I made the appointment I started researching online I came across I was not the only Consumer having issues with the Serpentine belt/Tensioner and Infiniti put out a Service Bulletin # ITB17-004 in regards to this issue. Looking at the bulletin I discovered that my vin fell in that spectrum of vin related to the service bulletin. I was able to get my car fixed the tensioner and serpentine belt got replaced with my extended warranty. Infiniti would not fix my car because it was past the time period on the powertrain warranty even though my my car only had 36,000 miles when I first discovered the issue. I understand the difference from a service bulletin and a recall. But I want to report this issue because there is obviously a quality issue with these serpentine belts and tensioner in specific to the 3.0 twin turbo engine that could cause a safety issues for consumers. I am advocating for other consumers and their safety because if this serpentine belt and tensioner where to fail while in motion making the car stall and over heat while on the road this could cause sever danger to patrons of the highway and could result in death. This service bulletin issue needs to be turned into a recall.

• Jul 22, 2021NM
  Tires › Sidewall
  The tire developed a bubble in the sidewall. The tire is just over a year old and has less than 1,000 miles on it. All driving is on city roads/interstate. The car has not hit any potholes, curbs, or had any other damage. I am concerned because a review of numerous online comments report the…

  The tire developed a bubble in the sidewall. The tire is just over a year old and has less than 1,000 miles on it. All driving is on city roads/interstate. The car has not hit any potholes, curbs, or had any other damage. I am concerned because a review of numerous online comments report the exact same problem with this tire. If you Google "Goodyear Excellence ROF reviews", you will find dozens and dozens of similar comments about sidewall bubbles; many resulting in blowouts. Just as an example, the TireRack.com tire review by tire lists 61 reviews, and almost all mention sidewall bubbles; some happening on multiple tires. I called Goodyear, but their customer service was completely unresponsive. Tire size - P245/40 R19

• Mar 16, 2021VA2,500 mi
  Steering
  TL* the contact owns a 2017 infiniti Q60. The contact stated while driving at various speeds, the steering wheel would drift causing the vehicle to veer into oncoming traffic. The contact stated that the vehicle failed to drive straight. The contact also stated that the alignment off. The contact…

  TL* the contact owns a 2017 infiniti Q60. The contact stated while driving at various speeds, the steering wheel would drift causing the vehicle to veer into oncoming traffic. The contact stated that the vehicle failed to drive straight. The contact also stated that the alignment off. The contact stated no warning light was illuminated. The vehicle was taken to passport infiniti of alexandria (160 s pickett st, alexandria, va 22304) where it was diagnosed however, nothing was replaced. The contact replaced all four tires and wheels however, the failure persisted. The vehicle was not repaired. The manufacturer was informed of the failure but offered no solution to the failure. The failure mileage was approximately 2,500.

• Aug 30, 2020FL
  Steering · Unknown or other

  Car constantly pulls to right or left side . If I am not holding the steering wheel firmly it will drag me to either side . I've contacted the dealer was told all Q60S do this for some reason. I explained I am afraid I can have an accident due to this unsteadiness.

• Jan 27, 2020NY20,000 mi
  Service brakes
  I noticed a continuous grinding sound while driving that was coming from somewhere. Lowered my windows and determined the sound was coming from the left front wheel. Upon inspection the brake pad was cracked into 2 pieces and jammed onto the rotor. Made an immediate repair of all brake pads on the…

  I noticed a continuous grinding sound while driving that was coming from somewhere. Lowered my windows and determined the sound was coming from the left front wheel. Upon inspection the brake pad was cracked into 2 pieces and jammed onto the rotor. Made an immediate repair of all brake pads on the car but problem persists. New brake pad still makes continuous contact with the rotor while driving and noise gets worse with braking. This IS now causing the vehicle to slightly pull to the left at all times.

• Dec 26, 2019MN39,000 miCrash2 injuries
  Electronic stability control (esc) · Unknown or other

  My 2017 infiniti Q60 red sport 400 AWD had an AWD error and malfunction while I was driving on the highway at around 40mph. The car has no traction and loosed control and slipped during a light snowing night.

• Nov 20, 2019NJ
  Fuel/propulsion system

  My 2017 infiniti Q60 3.0 RWD IS giving me low gas mileage range like 3.5 mpg, 11mpg, 13mpg, 14mpg, max 15 in the city and the most that goes up in the high way 17mpg. I use gasoline 93 I have tried different gas stations

• Jun 18, 2019NV12,000 mi
  Engine
  TL* the contact owns a 2017 infiniti Q60. While driving 50 mph, the steering wheel became difficult to turn and the vehicle decelerated. The contact was able to park in a nearby parking lot. The vehicle was not drivable and was towed to infiniti of las vegas (located at 5555 w sahara ave, las…

  TL* the contact owns a 2017 infiniti Q60. While driving 50 mph, the steering wheel became difficult to turn and the vehicle decelerated. The contact was able to park in a nearby parking lot. The vehicle was not drivable and was towed to infiniti of las vegas (located at 5555 w sahara ave, las vegas, NV 89146, (702) 829-5975) where it was diagnosed that the timing belt needed to be replaced. The vehicle was repaired. The manufacturer was not notified. The failure mileage was 12,000.

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 11009064DTC B00A0-00 STOREIF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored, AND OCS zero point reset cannot be performed, (continued on the next page)D
• 11004956DTC C1A17-49 STORED IN LASER/RADAR This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 11004954INTELLIGENT KEY INITIALIZATION PROCEDURE STOPS OR WILL NOT CONTINUE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
• 11002539INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 11002537CAN COMMUNICATION NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 11001653CAN COMMUNICATION CODES DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 11001187AUTOMATIC EMERGENCY BRAKING WARNING LIGHT BLINKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 11001182WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 11001179REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 11001177WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10251530SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin is no longer active. To access infotainment software updates via the Infotainment Software Update Utility: Select SPECIALTY TOOLS, and then select Infotainment Software Updates on the left side of ASIST. Please discard previous versions of ITB23-010.
• 10249897SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin is no longer active. To access infotainment software updates via the Infotainment Software Update Utility: Select SPECIALTY TOOLS, and then select Infotainment Software Updates on the left side of ASIST. HINT: Initially, the Infotainment Software Update Utility will be available only on the CONSULT PC version of ASIST. The Utility will be added to ASIST WEB at a later date. Please discard previous versions of ITB23-010.
• 10249891TELEMATICS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10246431TURBOCHARGER REPLACEMENT PROCEDURE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10246428MIL ON WITH DTC(S) STORED IN THE ECM This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10242043SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10242042SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10242041TURBOCHARGER REPLACEMENT PROCEDURE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10240534DTC P0744 STORED IN THE TCM IF YOU CONFIRM DTC P0744 (TORQUE CONVERTER) is stored as PAST or CURRENT in the TCM. ACTION Follow the SERVICE PROCEDURE in this bulletin to reprogram the TCM.
• 10239069ISS Reprogram Voluntary Emission Recall Campaign REVISED June 14, 2023 Please discard earlier versions of this bulletin. The announcement from June 10, 2023 has been revised to include the following: INFINITI has expanded the investigation of a potential issue with the repair remedy to include model years 2018-2019 Q50 and Q60 vehicles. Repairs on all vehicles are temporarily suspended while INFINITI investigates the remedy. As a result, all vehicles affected by this campaign will be temporarily deactivated in Service Comm and National Service History. An update will be provided at a later date If there are claim processing concerns, email the FQA mailbox: FQA_Inspection_Support@nissan-usa.com
• 10239068ISS Reprogram Voluntary Emission Recall Campaign REVISED June 10, 2023 Please discard earlier versions of this bulletin. The announcement from May 5, 2023 has been revised to include the following: INFINITI is investigating a potential issue with the repair remedy for model years 2016-2017 Q50 and Q60 vehicles. As a result, these affected vehicles will be temporarily deactivated in Service Comm and National Service History. Repairs on these vehicles are temporarily suspended while INFINITI investigates the remedy. An update will be provided at a later date If there are claim processing concerns, email the FQA mailbox: FQA_Inspection_Support@nissan-usa.com
• 10237598Daimler ISS Reprogram Voluntary Emission Recall Campaign ***** Campaign Summary ***** INFINITI is conducting a Voluntary Emissions Recall Campaign on certain MY2016-2019 INFINITI Q50 and MY2017-2019 INFINITI Q60 vehicles to reprogram the Engine Control Module (ECM). The ECM reprogram is intended to improve the Idle Stop/Start functionality after 250,000 starter operations. Affected vehicles are subject to stop sale. ***** What Retailers Should Do ***** 1. Verify if vehicles are affected by this Voluntary Recall Campaign using Service Comm or DBS National Service History Open Campaign I.D. R22D1 Refer to IPSB15-286 for additional information. 2. Retailers must not sell, lease, trade, rent or loan any vehicles in retailer inventory affected by this recall campaign until after the vehicle has been remedied. 3. Retailers should use ITB23-017 to remedy any vehicles subject to this campaign. 4. Once remedied, retailers should submit the claim using the claims coding provided and release the vehicle.
• 10237560VOLUNTARY EMISSIONS RECALL CAMPAIGN 2016-2019 Q50/Q60; ENGINE CONTROL MODULE INTRODUCTION Infiniti is conducting this voluntary emissions recall campaign on certain specific model year 2016-2019 Q50 and 2017-2019 Q60 vehicles. The Engine Control Module (ECM) will be inspected, and if necessary, reprogrammed and configured. This service will be performed at no charge to the client for parts or labor. IDENTIFICATION NUMBER Infiniti has assigned identification number R22D1 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign. RETAILER RESPONSIBILITY It is the retailers responsibility to check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary emissions recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) clients and vehicles in a retailers inventory. Federal law requires that new vehicles in retailer inventory which are the subject of an emissions recall must be corrected prior to sale. Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration. While federal law applies only to new vehicles, Infiniti strongly encourages retailers to correct any used vehicles in their inventory before they are retailed.
• 10235695SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10235461REMOTE ENGINE START NOT WORKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10235451HEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10233823SOFTWARE UPDATE FOR INFOTAINMENT ISSUES SERVICE INFORMATION When diagnosing an infotainment issue or after replacement of the AV Control Unit, it is necessary to verify the current software version of the AV Control Unit to determine if a software version update is required. Use the vehicle tables in this bulletin to determine the current software version, if the AV Control Unit requires a software version update, and which procedure to use to update the AV Control Unit. The software updates in this bulletin are to address stability improvements and bug fixes. IMPORTANT: If the client is experiencing a software related concern, refer to ITB21-011 to verify if the client concern is a hardware or software related issue. If the concern is a software related issue, review the information in this bulletin to update the AV Control Unit as needed.
• 10233660DTC C1A17-49 STORED IN LASER/RADAR This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10233657DTC B00A0-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10233648AUTOMATIC EMERGENCY BRAKING WARNING LIGHT BLINKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10233614CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10233611ABS/VDC CAN DIAGNOSIS INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10232646REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10232645WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10232644WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10231087MIL ON WITH DTC P0101 AND/OR P010B STORED IN THE ECM SERVICE INFORMATION If the MIL is ON and DTC P0101 (MAF SEN/CIRCUIT-B1) and/or DTC P010B (MAF SEN/CIRCUIT-B2) is stored in the ECM on an APPLIED VEHICLE, follow the information in this bulletin along with the ESM to complete the required repairs.
• 10229603TURBOCHARGER REPLACEMENT PROCEDURE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10227253DRIVE SHAFT BOOT SERVICE INFORMATION SERVICE INFORMATION If a Drive Shaft (Axle Shaft) Boot on an APPLIED VEHICLE is found to be leaking grease, AND There is no abnormal noise or obvious CV Joint risk due to water intrusion and/or complete grease loss, check for REPAIR KIT-DUST BOOT (cv Joint Boot Kit) availability. If there is a REPAIR KIT-DUST BOOT (CV Joint Boot Kit) available for the vehicle being repaired, do NOT replace the axle. Install a new boot kit following the procedure in the ESM. o Refer to the ESM: TRANSMISSION & DRIVELINE > FRONT AXLE > REMOVAL AND INSTALLATION > FRONT DRIVE SHAFT BOOT o If the complete axle (drive shaft) is replaced when only a new boot is required, the over-repair may be charged back to the retailer. If there is NOT a REPAIR KIT-DUST BOOT (CV Joint Boot Kit) available for the vehicle being repaired, refer to the ESM for further diagnostic information. IMPORTANT: When servicing vehicles with staked axle nuts, refer to ITB21-002 to prevent Drive Shaft thread damage.
• 102272513G TELEMATICS HARDWARE DEACTIVATION SERVICE INFORMATION The APPLIED VEHICLES that come equipped with a factory installed SOS switch, located near the overhead map lamp, also come equipped with a wireless communication device called a Telematics Communication Unit (TCU). AT&T discontinued its U.S. 3G network coverage on February 22, 2022. As a result, automakers that utilize AT&Ts 3G network connection, including Nissan Group, have had connectivity services affected. INFINITI Connection with InTouch Services are no longer available on the APPLIED VEHICLES listed above.
• 10227249TURBOCHARGER REPLACEMENT PROCEDURE SERVICE INFORMATION If either one or both turbochargers require replacement, refer to the SERVICE PROCEDURE in this bulletin for the updated procedure. IMPORTANT: You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair. 2016-2017 Q50 and 2017 Q60 will require an ECM reprogramming at the end of this SERVICE PROCEDURE for Turbocharger Exhaust Gas Temperature Sensor deletion. Refer to ITB17-050.

Every Infiniti Q60 model year

Bars are owner complaints, dots mark years with recalls. Select a year to open its report.