2016 Infiniti QX80
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Infiniti › QX80 › 2016
These records cover every 2016 Infiniti QX80. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
1 recall names the 2016 Infiniti QX80. Newest first.
Nissan North America, Inc. (Nissan) is recalling certain 2020-2026 Nissan Armada, 2011-2013 Infiniti QX56, and 2014-2027 QX80 vehicles equipped with 22" wheels. The Gross Axle Weight Rating (GAWR) listed on the certification label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of…
Risk and remedy
Risk
An overloaded vehicle can increase the risk of a crash.
Remedy
Dealers will install new labels, free of charge. Additionally, Nissan will mail replacement labels to owners. Interim letters notifying owners of the safety risk were mailed September 2, 2026. Additional letters will be sent once the final remedy is available, anticipated Fall 2026. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's numbers for this recall are R26B1 and P6A13/4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.
Owner complaints
15 complaints
What owners report most
Latest complaints
- Structure › Body
National Highway Traffic Safety Administration (NHTSA) U.S. Department of Transportation 1200 New Jersey Avenue SE West Department, Washington, DC 20590 SUBJECT: SAFETY COMPLAINT – STRUCTURAL PAINT DELAMINATION AND DEBRIS HAZARD • Vehicle: 2016 Infiniti QX80 • Paint Color: Pearl White (Paint Code…
National Highway Traffic Safety Administration (NHTSA) U.S. Department of Transportation 1200 New Jersey Avenue SE West Department, Washington, DC 20590 SUBJECT: SAFETY COMPLAINT – STRUCTURAL PAINT DELAMINATION AND DEBRIS HAZARD • Vehicle: 2016 Infiniti QX80 • Paint Color: Pearl White (Paint Code: QAA) • Affected Area: Roof, hood, and upper body panels To Whom It May Concern, I am filing a formal safety complaint regarding a severe manufacturing defect on my 2016 Infiniti QX80 featuring the factory Pearl White (QAA) paint finish. The factory paint and primer have experienced a complete adhesion failure, causing the paint to shear off in massive, thick chunks down to the bare, unprimed sheet metal. This issue is not a cosmetic concern; it is an active highway safety hazard. The paint layers are delaminating at highway speeds, causing hard, sharp chunks of paint debris to violently fly off my vehicle’s roof. This poses an immediate distraction and danger to trailing motorists who are forced to swerve or suffer windshield impacts from the flying debris. Furthermore, the rapid deterioration of the protective coating risks structural corrosion of the roof panel over time. This is a well-documented, widespread manufacturing defect concerning Nissan/Infiniti’s factory white paint formulations, where an improper chemical bond between the primer and the metal substrate causes a total delamination failure. I request that the NHTSA review this defect for a formal safety investigation, as the debris shedding from these large SUVs at high speeds presents an unaddressed risk to public roadway safety. Sincerely, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Forward collision avoidance › Adaptive cruise control · Forward collision avoidance › Warnings
I live in a state where it is required to have both front and back plates. When I got my 2016 QX80 it did not have official front plate mounting so I bought a kit and installed the front license plate. Since then I have not had a working sensor. The front collision sensor states there’s an…
I live in a state where it is required to have both front and back plates. When I got my 2016 QX80 it did not have official front plate mounting so I bought a kit and installed the front license plate. Since then I have not had a working sensor. The front collision sensor states there’s an obstruction. I can no longer use cruise control or the front collision safety sensor because the front sensor was brilliantly placed where the plate needs to be installed. Poor design.
- Visibility › Sun/moon roof assembly
The contact owns a 2016 Infiniti QX80. The contact stated that while her husband was driving 50 MPH on the interstate, there was an abnormal booming sound coming from the sunroof, and the driver discovered that the sunroof glass had shattered. The contact called the Insurance Company for…
The contact owns a 2016 Infiniti QX80. The contact stated that while her husband was driving 50 MPH on the interstate, there was an abnormal booming sound coming from the sunroof, and the driver discovered that the sunroof glass had shattered. The contact called the Insurance Company for assistance. The vehicle was taken to the dealer where it was determined that the sunroof needed to be replaced. The vehicle was not repaired; however, the dealer was in the process of ordering the part to repair the vehicle. The manufacturer was not notified of the failure. The approximate failure mileage was 27,448.
- Power train
Vehicle will not shift pass 3rd gear. Valve body issue, diagnosed by dealership. Many of the same model have the same problem. Vehicles have very low mileage with a problem like this. Dealer refuses to replace part or compensate. Vehicle poses a potential safety issue on the road.
- Air bags
Airbag light keeps coming on and we take it in to be serviced and they say hey it shows low voltage so we tighten down your battery and that fixed it. Then we drive 100 miles and it's back on. Took it to a different dealer and they said the same thing. Another few hundred miles airbag light is on…
Airbag light keeps coming on and we take it in to be serviced and they say hey it shows low voltage so we tighten down your battery and that fixed it. Then we drive 100 miles and it's back on. Took it to a different dealer and they said the same thing. Another few hundred miles airbag light is on again. Putting my families lives in danger. When we bought this vehicle from Carmax that the same issue and took over 6 weeks before we could pick it up.
- Fuel system, gasoline
The contact owns a 2016 Infiniti QX80. The contact stated while the vehicle was parked in the garage, there was an abnormally strong fuel odor inside the garage. The contact stated no warning light was illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure and informed the contact that the Vin was not under recall. The failure mileage was approximately 90,000.
- Electrical system · Fuel/propulsion system
I purchased a 2016 QX80 last week. After filling my car with fuel, within 10 minutes, my gas gauge went from full, to down 3/4 of a tank of gas. After only 50 miles of driving, with no air conditioning on, I'm at 1/2 of a tank according to my fuel gauge. There IS absolutely no way that can be correct.
- Service brakes
I had my infinity 2016 QX 80 for 6 months and the breaks went out to the floor. I was only going over a speed hump, luckily. I pulled over and the caliper was against the inside of the rim. I was told the pin fell out. Very dangerous!
- Service brakes · Steering · Vehicle speed control
We have had several issues with our vehicle. it has been to the dealership 3 times since november 20, 2019. the first time we took the vehicle into the dealership, it was due to it bogging down. this happened when the vehicle was in motion and in both the city and interstate. the worst time…
We have had several issues with our vehicle. it has been to the dealership 3 times since november 20, 2019. the first time we took the vehicle into the dealership, it was due to it bogging down. this happened when the vehicle was in motion and in both the city and interstate. the worst time, was when we were on the interstate driving around 70 miles an hour and went to accelerate to pass a vehicle. the vehicle bogged down and would not accelerate. it was taken to the dealership and they could not duplicate the problem. they updated the computer software and we were told this should resolve the problem. we picked up the vehicle on 9/23/19 and the vehicle immediately began to demonstrate the same problems. the vehicle was returned to the dealership on 9/25/19. at this time, mr. Junot rode with a technician and was able to duplicate the problem. the repined the ecm connector and cleared all the codes. we were able to pick up the vehicle on 10/3/19. the vehicle continued to drive sluggish and bog down. on 10/15/19, the customer was driving the vehicle in the city, when it began accelerating on its own and the steering and brakes locked up. she was able to put the car into park and coast into a parking lot. the dealership was called on 10/16/19 and we were told to bring the car in on 10/17/19. they were not able to duplicate the problem and called in a dst specialist. we were told that he would not be at the dealership until monday, november 18TH. [xxx]. met him at the dealership that morning. he talked to the dst and reviewed all the issues we have had. we did not receive a call from the dst and received an email from infiniti stating that they could not duplicate the problem, so they replaced the battery. my husband had to call to get the details of the report. we were told we could pick up the vehicle on 10/21/19. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6). *tr
- Unknown or other
Sunroof spontaneously burst while driving on a highway. There did not appear to be any objects that hit the sunroof. The glass looked as though it shattered from the inside out. Fortunately, the sunroof cover was closed, otherwise shards of glass would've ended up all over driver and passengers.…
Sunroof spontaneously burst while driving on a highway. There did not appear to be any objects that hit the sunroof. The glass looked as though it shattered from the inside out. Fortunately, the sunroof cover was closed, otherwise shards of glass would've ended up all over driver and passengers. Infiniti dealership would not cover repair. Dealership stated this was a rare thing, but upon mentioning several reports of this happening online, dealership stated ,' we see about 1 a month'.
- Unknown or other
The infiniti QX80 offers a sos service for this vehicle, however they are unable to get this service to work on my vehicle.
- Engine
Returning home from a trip to birmingham, al on sunday apr 29TH, 2018 and noticed the air was no longer cooling in the car. made an appointment with infiniti to take the car in to be checked out on monday apr 30. upon getting car checked out was told that a rock allegedly went through the grill…
Returning home from a trip to birmingham, al on sunday apr 29TH, 2018 and noticed the air was no longer cooling in the car. made an appointment with infiniti to take the car in to be checked out on monday apr 30. upon getting car checked out was told that a rock allegedly went through the grill, some how missed all the other components in the car and hit the condenser/coolant line and caused all the freon to run out of the car. Mind you the car has not been in any accidents and you can hear if your car IS it by a rock and none of that has happened. some family friends with the same car had the same issue with their car and was told it was hit by a rock also. how likely IS that to happen, need to investigate infiniti for poor coolant lines and charging customers for items that should be under warranty. was told repairs will cost $1200 and car IS still under warranty with less than 21000 miles. called infiniti to complain as others have and was only given a reference number and to wait for a callback. others have been made to pay for repairs and this IS happening way too often and infiniti needs to step up and own their defective part and stop passing the expense on to customers. shame on them. poor customer service and customer relations.
- Air bags
The passenger side airbag occupant sensor does not recognize occupants consistently. It works for some occupants sometimes, and at other times it doesn't recognize the same occupants. Shifting in the seat sometimes has an effect and sometimes doesn't. It has been to the selling dealer with this…
The passenger side airbag occupant sensor does not recognize occupants consistently. It works for some occupants sometimes, and at other times it doesn't recognize the same occupants. Shifting in the seat sometimes has an effect and sometimes doesn't. It has been to the selling dealer with this complaint but the selling dealer states it IS working correctly. I've attached a picture of my 16YO daughter sitting in the seat where you can see the light IS illuminated indicating that the airbag IS off. She meets the weight limit stated by the dealer that should trigger the airbag to be on. this happens no matter if the vehicle IS stationary or moving.
- Engine
While in motion on a highway on the way to our summer vacation, our brand new infiniti QX80 started smoking from under the hood and the air conditioner went out. after having the car towed back to the dealership (and getting a taxi to take us to a rental car place) we were told that the vehicle…
While in motion on a highway on the way to our summer vacation, our brand new infiniti QX80 started smoking from under the hood and the air conditioner went out. after having the car towed back to the dealership (and getting a taxi to take us to a rental car place) we were told that the vehicle had come from the factory with an oil cooler water hose that was 2 inches longer than standard, causing the hose to rub against the cooling fan blade and severing it causing all coolant to leak. infiniti will not reimburse us for rental car costs, despite the cause being factory defect. *tr
- Service brakes
This vehicle has a crash avoidance system that has to be turned on, I think it should turn when the vehicle IS started like fca,gm,ford and the bendix system we have in HD trucks. The dealer IS no help.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11009064DTC B00A0-00 STOREIF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored, AND OCS zero point reset cannot be performed, (continued on the next page)D
- 11004956DTC C1A17-49 STORED IN LASER/RADAR This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11002539INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11002537CAN COMMUNICATION NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001653CAN COMMUNICATION CODES DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001187AUTOMATIC EMERGENCY BRAKING WARNING LIGHT BLINKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001182WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001179REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001177WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10251530SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin is no longer active. To access infotainment software updates via the Infotainment Software Update Utility: Select SPECIALTY TOOLS, and then select Infotainment Software Updates on the left side of ASIST. Please discard previous versions of ITB23-010.
- 10249897SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin is no longer active. To access infotainment software updates via the Infotainment Software Update Utility: Select SPECIALTY TOOLS, and then select Infotainment Software Updates on the left side of ASIST. HINT: Initially, the Infotainment Software Update Utility will be available only on the CONSULT PC version of ASIST. The Utility will be added to ASIST WEB at a later date. Please discard previous versions of ITB23-010.
- 10249891TELEMATICS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10242043SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10242042SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10235695SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10235461REMOTE ENGINE START NOT WORKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10235451HEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10233823SOFTWARE UPDATE FOR INFOTAINMENT ISSUES SERVICE INFORMATION When diagnosing an infotainment issue or after replacement of the AV Control Unit, it is necessary to verify the current software version of the AV Control Unit to determine if a software version update is required. Use the vehicle tables in this bulletin to determine the current software version, if the AV Control Unit requires a software version update, and which procedure to use to update the AV Control Unit. The software updates in this bulletin are to address stability improvements and bug fixes. IMPORTANT: If the client is experiencing a software related concern, refer to ITB21-011 to verify if the client concern is a hardware or software related issue. If the concern is a software related issue, review the information in this bulletin to update the AV Control Unit as needed.
- 10233660DTC C1A17-49 STORED IN LASER/RADAR This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10233657DTC B00A0-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10233648AUTOMATIC EMERGENCY BRAKING WARNING LIGHT BLINKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10233614CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10233611ABS/VDC CAN DIAGNOSIS INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232646REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232645WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232644WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10227253DRIVE SHAFT BOOT SERVICE INFORMATION SERVICE INFORMATION If a Drive Shaft (Axle Shaft) Boot on an APPLIED VEHICLE is found to be leaking grease, AND There is no abnormal noise or obvious CV Joint risk due to water intrusion and/or complete grease loss, check for REPAIR KIT-DUST BOOT (cv Joint Boot Kit) availability. If there is a REPAIR KIT-DUST BOOT (CV Joint Boot Kit) available for the vehicle being repaired, do NOT replace the axle. Install a new boot kit following the procedure in the ESM. o Refer to the ESM: TRANSMISSION & DRIVELINE > FRONT AXLE > REMOVAL AND INSTALLATION > FRONT DRIVE SHAFT BOOT o If the complete axle (drive shaft) is replaced when only a new boot is required, the over-repair may be charged back to the retailer. If there is NOT a REPAIR KIT-DUST BOOT (CV Joint Boot Kit) available for the vehicle being repaired, refer to the ESM for further diagnostic information. IMPORTANT: When servicing vehicles with staked axle nuts, refer to ITB21-002 to prevent Drive Shaft thread damage.
- 102272513G TELEMATICS HARDWARE DEACTIVATION SERVICE INFORMATION The APPLIED VEHICLES that come equipped with a factory installed SOS switch, located near the overhead map lamp, also come equipped with a wireless communication device called a Telematics Communication Unit (TCU). AT&T discontinued its U.S. 3G network coverage on February 22, 2022. As a result, automakers that utilize AT&Ts 3G network connection, including Nissan Group, have had connectivity services affected. INFINITI Connection with InTouch Services are no longer available on the APPLIED VEHICLES listed above.
- 10222705CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10213151SERVICE INFORMATION FOR FUEL GAUGE INACCURATE WITH DTCS STORED IN ECM SERVICE INFORMATION If a fuel level sensor has been diagnosed as sending an incorrect level signal, and one or more of the following DTCs are stored in the ECM, do not replace the entire Fuel Level Sensor Unit, Fuel Filter and Fuel Pump Assembly (fuel pump assembly). The fuel level sensor can be replaced separately. P0460 (FUEL LEV SEN SLOSH) P0461 (FUEL LEVEL SENSOR) P0462 (FUEL LEVL SEN/CIRC) P0463 (FUEL LEVL SEN/CIRC) NOTE: Warranty claims referring to fuel level issues that result in the replacement of the entire fuel pump assembly will be charged back.
- 10212027DTC B00A0-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10208943BATTERY QUICK CHARGE NOTICE SERVICE INFORMATION When charging the vehicles 12 volt battery with the high amperage quick charge function, the ignition should never be ON, or turned ON, while charging. Attempting to start the vehicle, or turning the ignition ON, while using the high amperage quick charge could potentially damage the fuel pump control module. Only turn the ignition ON when either the ESM or a technical service bulletin service procedure states to do so, and only while using a battery maintainer or smart charger set to reflash mode, or a similar setting. Battery voltage should not exceed 16V during a reprograming operation.
- 10208936DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10208933INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10208932EVAP LEAK DTC P0442, P0455, P0456 INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10208930CAN COMMUNICATION NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10207850AEB WARNING LIGHT BLINKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10207847REMOTE ENGINE START NOT WORKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10207844CAN COMMUNICATION CODES DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10206354HEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Every Infiniti QX80 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.