2012 Isuzu Npr
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2012 Isuzu Npr. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
5 recalls name the 2012 Isuzu Npr. Newest first.
Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain 2011-2017 Isuzu NPR, 2008 NPR HD and NPR-HD Gas, 2011-2018 NPR HD and NRR, 2015-2018 NPR XD, 2012-2018 NQR, 2012-2017 NPR Gas and NPR-HD Gas, 2016-2017 Chevrolet Low Cab Forward 3500 HD, 3500 and 4500 and 2017-2018 Chevrolet Low Cab Forward 4500 HD, 4500 XD, 5500 HD and 5500 XD vehicles…
Risk and remedy
Risk
In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy
Isuzu will notify owners, instructing them to contact Kidde to get a replacement fire extinguisher, free of charge. The recall is expected to begin in December 2017. Owners may contact Isuzu customer service at 1-866-441-9638 or Walter Kidde customer service at 1-855-262-3540 or they may also visit www.kidde.com and click on "Product Safety Recall" to order replacement fire extinguishers free of charge. Isuzu's number for this recall is V1705. Note: This recall includes fire extinguishers provided as a remedy for previous Isuzu recall 15V778.
Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain model year 2008-2009 and 2012-2013 Isuzu NPR and NPR HD vehicles and 2008-2009 GMC W3500 and GMC W4500 vehicles. The affected vehicles, equipped with a gasoline-powered engine, have a throttle pedal that may get stuck under the steel stopper bolt, causing the pedal to remain in the full…
Risk and remedy
Risk
A stuck open accelerator pedal may result in very high vehicle speeds and make it difficult to stop the vehicle, which could cause a crash, serious injury or death.
Remedy
Isuzu will notify owners, and dealers will remove and replace the stopper bolt with a flanged plate, to prevent lateral movement of the throttle, free of charge. The recall began on June 23, 2017. Owners may contact Isuzu customer service at 1-866-441-9638.
Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain 2011-2016 NPR, 2011-2017 NPR-HD, NQR, NRR, 2015-2017 NPR-XD, 2012-2016 Reach, NPR Gas and NPR-HD Gas incomplete trucks. The left rear wheel bearing hub locking bolts may not have been properly tightened during assembly.
Risk and remedy
Risk
The loose bolts can allow the wheel assembly to move outward from the axle housing, affecting the control of the vehicle and reducing braking performance, thereby increasing a risk of a crash.
Remedy
Isuzu will notify owners, and dealers will inspect the left rear wheel bearing hub locking bolts, tightening them as necessary, free of charge. The recall began on April 19, 2017. Owners may contact Isuzu customer service at 1-866-441-9638.
Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain 2012-2016 NPR, NPR-HD, NPR-XD, NQR, and NRR diesel trucks manufactured November 24, 2011, to July 24, 2015, and 2012-2015 NPR and NPR-HD gasoline-powered trucks manufactured October 5, 2011, to August 27, 2015. The trucks may have been equipped with certain Kidde plastic valve disposable…
Risk and remedy
Risk
In the event of a fire, if the fire extinguisher does not work correctly, there is an increased risk of injury.
Remedy
Isuzu will notify and instruct owners to order replacement fire extinguishers free of charge directly from Kidde Safety at www.kidde.com, or toll-free at (855)283-7991, or by contacting and visiting a dealer. The recall began on January 18, 2016. Owners may contact Isuzu customer service at 1-866-441-9638.
Isuzu IS recalling certain model year 2012 n-series trucks equipped with gasoline engines, manufactured from april 27, 2011, through july 26, 2011. due to a calibration error in the ecm software, in the event of a failure or malfunction of the brake pedal switch, application of the brake pedal will not cause the cruise control to be canceled.
Risk and remedy
Risk
This condition could result in a vehicle crash.
Remedy
Isuzu will notify owners, and dealers will reprogram the ecm software free of charge. the safety recall began on september 2, 2011. owners may contact isuzu at 1-866-455-7595.
Owner complaints
1 complaints
What owners report most
Latest complaints
- Service brakes · Unknown or other
After the vehicle comes to a stop it will jolt forward.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Unintended Movement
The Office of Defects Investigation (ODI) opened this investigation on April 19, 2020. ODI was made aware of seven consumer complaints related to model year (MY) 2012-2015 Isuzu N-series gasoline-powered trucks for unintended movement. ODI worked with Isuzu and peer manufacturers to understand the severity, failure…
The Office of Defects Investigation (ODI) opened this investigation on April 19, 2020. ODI was made aware of seven consumer complaints related to model year (MY) 2012-2015 Isuzu N-series gasoline-powered trucks for unintended movement. ODI worked with Isuzu and peer manufacturers to understand the severity, failure mechanism and frequency of the issue. Attached is a report outlining these details, in addition to the investigation's chronology. This investigation is being closed with Isuzu releasing a technical service bulletin (TSB), with owner notification, to resolve the unintended movement issue in MY 2012-2017 vehicles. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency will continue to monitor the issue and reserves the right to take further action if warranted by new circumstances.Please review the attached closing report for full details.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10244941This bulletin provides information with regards to the Isuzu Commercial Vehicle (CV) Service Policies and Procedures Manual (SPPM). The Isuzu CV SPPM (sections 2.15 and 2.16) provides detailed procedures related to vehicle storage up to and beyond 30 days. Performing these required procedures at the specified intervals will properly maintain vehicles until they are retailed. Failure to follow the procedures outlined may result in repairs and additional costs that could have been avoided. We are providing dealers with this brief overview of the recommended procedures as a reminder to maintain older inventory. Failures resulting from improper, or lack of, storage procedures are not covered under the vehicle factory warranty.
- 10237146This bulletin outlines the procedures for using the Alpine Exchange Program (the "Exchange Program"). The Exchange Program must be used when any Alpine radio or other component covered by this bulletin is repaired under warranty and may also be used for radio and component repairs not covered under warranty. Contact Alpine directly for pricing and payment methods applicable to radio and component repairs not covered under warranty.
- 10225521We have received reports of the front turn signal lenses cracking on Isuzu vehicles. These lenses are cracking from the effects of being washed with alkaline detergents. Alkaline detergents are typically used in industrial settings and are reactive with the paint, metals, and other materials used to make up the exterior components of Isuzu vehicles. Isuzu recommends that only neutral detergents be used when washing Isuzu vehicles. However, if alkaline detergents are used to wash an Isuzu vehicle, it is crucial that all traces of the detergent are rinsed away with water or wiped off as necessary. Allowing alkaline detergent to dry on the turn signal lenses will cause them to crack. Each Isuzu vehicle is originally equipped with an Owner's Manual that includes guidelines for the proper exterior maintenance of the vehicle. The following guidelines are typical of those found in an Isuzu Owner's Manual concerning the use of detergents on a vehicle's exterior.
- 10218932Isuzu Commercial Truck of America, Inc. (ICTA) is providing the following procedural recommendations to improve dealer efficiency when submitting Parts Warranty claims. We strongly recommend dealers follow these procedures in order to avoid delays in Parts Warranty claim payments and/or claim chargeback. This bulletin was revised to add a Parts Warranty Form
- 10218927Isuzu Commercial Truck of America, Inc. (ICTA) is providing the following procedural recommendations to improve dealer efficiency when submitting Parts Warranty claims. We strongly recommend dealers follow these procedures in order to avoid delays in Parts Warranty claim payments and/or claim chargeback.
- 10217004The Isuzu Commercial Truck of America (ICTA) Service Technical Assistance Center (TAC) provides diagnostic support to Isuzu dealer technicians repairing Isuzu vehicles in and out of vehicle warranty. A TAC case number will be issued solely for information tracking purposes and future contact reference.
- 10217001The following is a list of the Isuzu-recommended Threebond product part numbers identified in the various Isuzu Workshop Manuals and bulletins. If a Threebond product is unavailable, we recommend that you utilize the chart below to find equivalent of similar products (when available) from Loctite and Permatex.
- 10207901Customer Satisfaction Campaign: Vehicles equipped with 6.0L gasoline engines: Inspection and repair instructions of E98 and E97 electrical grounding terminals that may have excess tape or glue on the ground terminal surfaces from the engine harness manufacturing process. This condition may result in a poor ground connection and potentially cause engine surge.
- 10201566In an effort for continuous improvement, Isuzu has a need to obtain Mimamori ECU
- 10188518Understanding drive belt noise.
- 10178754Isuzu diesel engines available in the above affected vehicles meet the california air resource board's (carb) optional idling emissions standard of 30 grams per hour of oxides of nitrogen (nox) with no increase in the emission of other regulated pollutants. As a result these vehicles have been approved as "certified clean idle" and are "exempt" from the engine shutdown system (ess) requiremnet pursuant ot section 1956.8 of title 13, california code of regulations. As required by the ess regulation, for "certificed clean idle" vehicles, isuzu has introduced a tamper resistance "certified clean idle" label located on the driver's side door panel. It IS important that this label remain, permanently, on the vehicle to identify it as "certified clean idle." carb requires this label as evidence that, at hte time of manufacture, the engine installed met the applicable emission standards. Should the label be found missing or damged during an inspection, a citation and penalties may be issued. If the vehicle IS operated in california with a damaged or missing clean idle label, isuzu recommends vehicle operators follow the 5 minute ess requirement by manually turning off the engine. Following this ess requiremnet will keep the vehicle operation compliant until a replacement label can be installed. "Clean air idle" labels are printed with a serial number and registered to an individual vin. As a result, a replacemnet label will also include a new serial number which must be registered to the vehicle's vin by the manufacturer. The below information IS provided to assit in acquiring, replacing and registering a replacement label.
- 10178753This information IS being issued to help dealers identify apotenetial source for fuel contamination. If a customer's complaint leads to the discovery of contaminated fuel, the source of the contamination must be found and repaired. Contaminated fuel may result in many different failures. Some examples of these failures are: plugged fuel filters, poor engine performace, check engine light illumination, fuel system (lines and tank) corrosion (rust), etc... Isuzu's failure investigations have found a common occurance of the fuel filler neck being installed incorrectly. This poor installation will allow unwanted material to enter the fuel tank contaminating the fuel. Use the information below to confirm the fuel filler neck IS installed correctly. If the filler neck installation IS incorrect, use the information below to repair the fuel filler neck. Detailed information regarding fuel filler neck installation can be found in isuzu's body builder guide.
- 10081119If a customers complaint leads to the discovery of contaminated fuel, the source of the contamination must be found and repaired. Contaminated fuel may result in many different failures. Some examples of these failures are: plugged fuel filters, poor engine performance, check engine light illumination, fuel system (lines and tank) corrosion (rust), etc isuzus failure investigations have found a common occurrence of the fuel filler neck being installed incorrectly. This poor installation will allow unwanted material to enter the fuel tank contaminating the fuel.
- 10056373Isuzu: information regarding corrosion inhibitor improvement that changes color of coolant to a dark color and IS added at port to both radiator and surge tank.
- 10056309Isuzu: engine control module (ecm) and transmission control module (tcm) had set, resulting in no shift condition after vehicle experience flashing check transmission light and malfuncton indicator light (mil) illuminated. Model 2012 npr.
- 10050139Isuzu: due to insect nesting and/or debris left by flooding, fluid IS leaking at top of automatic transmission dipstick tube, and a new breather hose vent was designed to reduce this condition. Models 2007-2012 n series, 2007-2010 w series.
- 10050120Isuzu: extreme weather conditions may cause check engine light to illuminate and reduced power, due to diesel exhaust fluid (def) freezing. Models 2011-2012 npr, nprhd, nqr, nrr.
- 10043779Isuzu: def level gauge and def tank sight tube do not match.
Every Isuzu Npr model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.