2021 KIA Telluride
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Have the VIN?
Vehicles › KIA › Telluride › 2021
These records cover every 2021 KIA Telluride. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
5 recalls name the 2021 KIA Telluride. Newest first.
Kia America, Inc. (Kia) is recalling certain 2020-2024 Telluride vehicles. The front power seat motor may overheat due to a stuck power seat slide knob or an improper recall 24V407 repair, which can result in a fire while parked or driving.
Risk and remedy
Risk
A fire increases the risk of injury.
Remedy
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will install an electronic fuse assembly, free of charge. Owner notification letters are expected to be mailed August 13, 2026. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC374. This recall replaces NHTSA recall number 24V407. Vehicles already repaired under the previous recall will need to have the new remedy completed. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning July 17, 2026.
Kia America, Inc. (Kia) is recalling certain 2020-2024 Telluride vehicles. The front power seat motor may overheat due to a stuck power seat slide knob, which can result in a fire while parked or driving.
Risk and remedy
Risk
A fire increases the risk of injury.
Remedy
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will install a bracket for the power seat switch back covers and replace the seat slide knobs, free of charge. Owner notification letters were mailed July 30, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC316.
Kia America, Inc. (Kia) is recalling certain 2020-2024 Telluride vehicles. The intermediate shaft and right front driveshaft may not be fully engaged, which can result in vehicle roll away while in PARK.
Risk and remedy
Risk
A vehicle roll away increases the risk of a crash or injury.
Remedy
Owners are advised to manually engage the emergency parking brake prior to exiting the vehicle until the recall remedy is performed. Dealers will update the electronic parking brake software and replace any damaged intermediate shafts as necessary, free of charge. Owner notification letters were mailed May 15, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC303.
Kia America, Inc. (Kia) is recalling certain 2020-2022 Telluride vehicles potentially equipped with a Genuine Kia 4-pin tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which…
Risk and remedy
Risk
A fire while parked or driving can increase the risk of injury.
Remedy
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will install a new fuse and a wiring harness extension. Dealers will also inspect and replace the tow hitch harness assembly, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed April 12, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC247.
Kia Motors America (Kia) is recalling certain 2021 Telluride, K5, and Forte vehicles. The Occupant Classification and Detection System (OCS/ODS) unit may not detect the presence of a child restraint system in the front passenger seat. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208…
Risk and remedy
Risk
In the event of a crash, deployment of the front passenger air bag, with a child in that seat, can increase the risk of injury to the child.
Remedy
Kia will notify owners, and dealers will replace the OCS/ODS unit, free of charge. The recall began March 18, 2021. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC207.
Owner complaints
374 complaints7 involved a crash4 involved a fire9 injuries
What owners report most
Latest complaints
- Suspension
Spontaneous structural failure of the front driver-side suspension coil spring occurred while operating the vehicle at a low speed on smooth pavement (leaving a parking lot). There was absolutely no impact, road hazard, or pothole involved. The coil spring cleanly fractured into two distinct pieces…
Spontaneous structural failure of the front driver-side suspension coil spring occurred while operating the vehicle at a low speed on smooth pavement (leaving a parking lot). There was absolutely no impact, road hazard, or pothole involved. The coil spring cleanly fractured into two distinct pieces near the top. The shock absorber and surrounding strut components remain completely undamaged, proving this was a spontaneous metallurgical or manufacturing defect rather than impact damage. The broken section of the spring unseated from the upper strut mount and is resting loosely in the wheel well, causing severe grinding and banging noises. This poses an immediate, critical safety hazard: the jagged, fractured metal edges of the loose spring are at high risk of shifting to puncture the front tire or sever the brake lines, which would cause a sudden, catastrophic loss of vehicle control and braking ability. DEALER & CORPORATE RECORD: The vehicle is currently located at an authorized Kia dealership service center. Dealership technicians have physically inspected the vehicle and confirmed that the coil spring is broken into two pieces while the surrounding shock absorber/strut assembly remains entirely undamaged. This structurally isolates the failure to a metallurgical or manufacturing defect of the spring itself, rather than external impact damage. Despite their technicians confirming the failure, Kia has denied goodwill repair assistance for this severe safety defect under Kia Corporate Case Number 26498926.
- Unknown or other
Alternator died and had to get replaced at 80,000 miles. Car died while driving on the highway. Had to pull over and get the car towed. Had to get the alternator replaced and paid out of pocket.
- Unknown or other
On Friday, October 16, 2026, while traveling approximately 70 mph on I-94 in Wisconsin, the smaller, operable sunroof above the front seats of our 2021 Kia Telluride suddenly exploded without warning. The sunroof was completely closed and flush with the roof, not tilted or vented. The sunshade was…
On Friday, October 16, 2026, while traveling approximately 70 mph on I-94 in Wisconsin, the smaller, operable sunroof above the front seats of our 2021 Kia Telluride suddenly exploded without warning. The sunroof was completely closed and flush with the roof, not tilted or vented. The sunshade was open, and the outside temperature was approximately 50–55 degrees. We heard an extremely loud bang resembling a gunshot. There was no apparent impact, no vehicles close enough ahead of us to have thrown debris onto the roof, and no bridge or overpass overhead that could have dropped an object onto the vehicle. The glass appeared to blow primarily upward and outward. When we stopped to inspect the vehicle, the remaining glass around the opening was turned upward. Glass fragments were scattered throughout the passenger compartment, including across all the seats and the floor. I have filed a complaint with Kia Corporate but the vehicle is in our driveway at the moment. I am waiting for further instructions from Kia. We were traveling with three passengers and a dog. We had to remove glass to protect everyone from injury and did not retain the fragments that fell inside the vehicle. As we slowed down and searched for a safe exit, several other motorists pulled alongside us and gestured to make sure we were all right so clearly it was visible from the outside. Fortunately, I maintained control of the vehicle. However, the sudden failure was extremely frightening and created a serious potential hazard at highway speed. A driver could easily be startled or distracted enough to lose control. I am concerned about a potential defect involving the front sunroof glass or its assembly, particularly given reports of similar incidents involving Kia Tellurides. I request that NHTSA document this incident and evaluate whether it may be part of a broader safety defect affecting these vehicles.
- Engine · Unknown or other
NHTSA Vehicle Safety Complaint – 2021 Kia Telluride I am the original owner of a 2021 Kia Telluride with approximately 78,000 miles. My vehicle has experienced recurring mechanical and drivability concerns, including an intermittent check-engine light, a previously reported camshaft-related…
NHTSA Vehicle Safety Complaint – 2021 Kia Telluride I am the original owner of a 2021 Kia Telluride with approximately 78,000 miles. My vehicle has experienced recurring mechanical and drivability concerns, including an intermittent check-engine light, a previously reported camshaft-related diagnostic trouble code, and hesitation during acceleration. Of particular concern, there have been instances when I have pressed the accelerator pedal and the vehicle has hesitated before responding. This delayed acceleration creates a potential safety concern, particularly when entering traffic, merging, or navigating intersections where predictable engine response is essential. Additionally, the vehicle has exhibited rough operation while reversing and unusually harsh engine behavior when the automatic engine stop-start system engages. Despite multiple visits to a Kia-authorized dealership, including a monitored 1,000-mile oil consumption test, these concerns remain unresolved. The dealership advised that the vehicle passed the oil consumption test but subsequently recommended a dynamic engine cleaning procedure. I was informed that the technician was approximately 85% confident this procedure would resolve the issue. However, no definitive explanation of the underlying mechanical problem was provided. I have requested written documentation of the diagnostic findings and the basis for the recommended procedure. I have also opened a formal case with Kia America Consumer Affairs regarding these unresolved concerns. I am submitting this complaint because I am concerned that the recurring acceleration hesitation and related engine symptoms may indicate a safety-related defect that has not been adequately identified or resolved. I respectfully request that NHTSA document these concerns and evaluate whether similar complaints involving 2021 Kia Telluride vehicles indicate a broader safety issue.
- Seats
NHTSA Recall Number 26V430000.
- Engine
I was attempting to accelerate on the freeway and the rpms kept going up but it felt like the engine didn't want to shift gears. Suddenly the rpms shot all the way up and then dropped to nothing and I was forced to coast off the freeway, thankfully we were by an exit. The vehicle had zero power and…
I was attempting to accelerate on the freeway and the rpms kept going up but it felt like the engine didn't want to shift gears. Suddenly the rpms shot all the way up and then dropped to nothing and I was forced to coast off the freeway, thankfully we were by an exit. The vehicle had zero power and we were unable to move it off the road, despite assistance from passersby. The wheels were locked in place and would not move until the tow truck driver showed up and looked something up online to manually force the car into neutral. (Though it was displayed as being in neutral) This is a 2021 vehicle bought brand new and has been properly maintained. Approximately 2-3 weeks before this, my husband randomly checked the oil and it was about 2qts low. It was filled and seemed to be running perfectly fine so we didn't give it another thought until this happened but now we're wondering if this particular engine is prone to the excessive oil consumption that has been noted in several other kia motors.
- Electrical system · Engine
Vehicle was sitting all night and entered the garage in the morning and found the radiator fan at full speed. Car was not running, so backed it out, turned it off and the fan turned back on. Took it to a KIA dealer and kept it for a few days and just stated they couldn't duplicate the issue…
Vehicle was sitting all night and entered the garage in the morning and found the radiator fan at full speed. Car was not running, so backed it out, turned it off and the fan turned back on. Took it to a KIA dealer and kept it for a few days and just stated they couldn't duplicate the issue, although I couldn't get them to tell me technically what they checked. I kept the car parked outside for fear there might be an electrical issue and something overheats. Then was recently out and came out to my vehicle to find the fan running again. This time took multiple videos and it now consistently doing it. Took it home for the evening and disconnected the battery, and in the morning as soon as I reconnected the battery the fan started up to full speed again. Dropped it off to another KIA dealership and it was still doing it and showed it to the service advisor and gave him the videos. They are currently looking at it now. Also, there were never any warning lights or alarms that anything was wrong. There are so many postings out there on this issue on forums, FB, Telluride sites, etc., that I'm shocked there isn't at least a KIA TSB on this problem.
- Seats · Unknown or other
Rear seats coming unlocked on there own and will not stay in locked position once pushed back into place this is the second row of seats motor of fold down button keeps running
- Engine
On September 4, 2026, my son was driving our 2021 Kia Telluride on the highway at approximately 70 mph with cruise control engaged when the vehicle suddenly began making a clicking noise, followed by a catastrophic engine failure. We observed no oil-pressure warning or other advance dashboard…
On September 4, 2026, my son was driving our 2021 Kia Telluride on the highway at approximately 70 mph with cruise control engaged when the vehicle suddenly began making a clicking noise, followed by a catastrophic engine failure. We observed no oil-pressure warning or other advance dashboard warning before the failure. The sudden failure at highway speed created a significant safety risk. I am the original owner. The vehicle had approximately 115,000 miles at the time of failure. Its most recent oil change was performed on June 4, 2026, at 112,613 miles, approximately 2,400 miles before the incident. The servicing Kia dealership reported that the engine had a hole in it and essentially no oil remaining. The oil filter and drain plug were in place, and the dealership reported no external oil leak that explained the missing oil. An oil-filter-housing leak had previously been repaired in January 2026. The cause of the oil loss and engine failure has not been conclusively established. I am concerned about possible excessive internal oil consumption and the absence of an advance warning before catastrophic failure. I request that NHTSA investigate whether this condition affects other Tellurides and creates a risk of sudden engine failure or loss of propulsion at highway speed. Kia denied my initial request for goodwill repair assistance. The case has been escalated, but remains unresolved. The vehicle and failed engine are available for inspection through the servicing dealership.
- Engine
Unfortunately, beginning in June 2025, I experienced a serious engine problem. While driving, the vehicle began sputtering and stalled twice in traffic. I immediately brought it to the dealer, where I was told the engine had no oil, despite no prior warning of abnormal oil loss (no engine warning…
Unfortunately, beginning in June 2025, I experienced a serious engine problem. While driving, the vehicle began sputtering and stalled twice in traffic. I immediately brought it to the dealer, where I was told the engine had no oil, despite no prior warning of abnormal oil loss (no engine warning lights and no leaks). The service department added oil and initiated an Oil Consumption test. On October 4, 2025, the same problem occurred again. While driving, the Telluride began sputtering again, and the dealer again determined that the engine had no oil. I was charged for another oil change and instructed to complete another Oil Consumption test. During this process, the maintenance supervisor acknowledged that excessive oil consumption was a known and serious issue affecting Kia Tellurides and other models, and explained that engine replacement was the appropriate solution. I also observed another Telluride at the dealership undergoing the same type of engine repair. After completing the required testing, the dealer ultimately installed a rebuilt engine in my vehicle to address the excessive oil consumption problem with the original engine. I am now back in the same situation. On September 8, 2026, less than one year after the rebuilt engine was installed, my Telluride once again began sputtering while I was driving. I brought the vehicle to back to the dealer on on September 9, 2026. The service personnel again told me there was no oil in the vehicle, despite it being well within its recommended oil-change interval. More importantly, I was informed that the rebuilt engine currently installed in my vehicle is suspected of having the same excessive oil-consumption problem as the original engine. After following the instructions on yet another engine recheck and Oil Consumption test, I 've been told that the engine is burning oil at an exponential rate.
- Engine · Power train
I purchased my 2021 Kia Telluride S new, with only 22 miles from the test drive. XXX (approx. 53,000 miles, vehicle age 18 months): The transmission failed while I was traveling approx. 75-80 mph on a major highway in [XXX]. Upon failure, the vehicle suddenly lurched as if the brakes had locked…
I purchased my 2021 Kia Telluride S new, with only 22 miles from the test drive. XXX (approx. 53,000 miles, vehicle age 18 months): The transmission failed while I was traveling approx. 75-80 mph on a major highway in [XXX]. Upon failure, the vehicle suddenly lurched as if the brakes had locked or the parking brake had been applied, nearly causing us to strike our heads on the dashboard and creating a hazardous situation for other traffic. After the failure, the vehicle would only operate in approx. first through third gears and reverse, and would not exceed 25 mph. We were forced to limp the vehicle off a busy six-lane highway. XXX: Due to parts delays, the vehicle was not returned until November 2022 after the transmission work. XXX (approx. four months later): The vehicle developed engine knock and excessive oil consumption. Advised this may have been related to oil degradation while the vehicle sat waiting for parts. Since then, I had to regularly check and add oil between oil changes. Despite low oil levels, no oil pressure warning light ever appeared. XXX (exact date unknown): While opening the sunroof at a stop, a loud crack occurred and pieces of the sunroof track, plastic and metal, fell onto me and my passenger. The glass is intact but became partially stuck open without the track to guide it. XXX: The engine knock worsened and became a squeal while driving approx. 60 mph. The vehicle lost power, requiring me to turn on hazards and coast off to avoid accident. Dealership mechanic advised that the engine had thrown a rod and blown the oil filter housing gasket. The vehicle is currently at the dealership and available for inspection. Kia has denied coverage despite the failure of a component linked to excessive oil loss and a recently extended 180,000-mile warranty, even after the engine threw a rod following a sudden loss of oil pressure. The failed transmission has likely already been disposed of. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Visibility/wiper
The sunroof on vehicle is not able to open/close correctly due to track/clips broken. Vehicle was purchased used January 2023. The sunroof has been used less than 5 times during this period. I spoke to a service advisor at the local dealership, Bulldog Kia of Athens , Ga. He confirmed that there is…
The sunroof on vehicle is not able to open/close correctly due to track/clips broken. Vehicle was purchased used January 2023. The sunroof has been used less than 5 times during this period. I spoke to a service advisor at the local dealership, Bulldog Kia of Athens , Ga. He confirmed that there is a continual issue with this and that He advises customers to NOT use the sunroof after 60,000 miles. With further research, Kia is aware of this issue and has yet to offer a solution. The cost to repair is $6000.00 for a new sunroof. There is a kit that could be used by dealers to repair.
- Forward collision avoidance › Warnings
I have owned this vehicle since new. This vehicle has never had an accident. In the last 3 months the FCAS started sending messages to the dashboard without a vehicle in front, in clear blue skies and the radar element in front is clean. The message lasts 2-3 minutes and disappears. Went to…
I have owned this vehicle since new. This vehicle has never had an accident. In the last 3 months the FCAS started sending messages to the dashboard without a vehicle in front, in clear blue skies and the radar element in front is clean. The message lasts 2-3 minutes and disappears. Went to Kia Service At Greenway Kia at the Avenues in Jacksonville, FL. The first time they said no errors codes popped up. They said it it happens again, bring it back. It kept on the same and I went back. No resolution. Then I sent and email to Kia Customer Service and after two weeks called them and the rep stated she found the email. She said take it to Kia Service which I did. Still the issue is unresolved. Made a second call to Kia Customer Service and spoke to another rep and she sent me to an agent "higher up?". He said that he will let the Kia dealership know. I was under the impression he would call them with the "fix". No luck. Why have they not changed the radar element in front? Money? I have driven vehicles for 62 years and never needed FACS. I guess car manufacturers installed this to deal with the current drivers paying attention to their social media accounts instead of driving. There is Kia Telluride Thread I found and several others describe the same issue. All report no solutions. Perhaps a recall only for those vehicles that have this problem. Respectfully,
- Electrical system · Seats
My wife and I purchased a 2021 Kia Telluride brand new a few years ago when we lived in [XXX]. We are currently active duty USAF and brought our KIA Telluride with us here, while stationed in [XXX]. The vehicle is currently under two recalls SC316R and SC374 and is a fire risk. Under these types of…
My wife and I purchased a 2021 Kia Telluride brand new a few years ago when we lived in [XXX]. We are currently active duty USAF and brought our KIA Telluride with us here, while stationed in [XXX]. The vehicle is currently under two recalls SC316R and SC374 and is a fire risk. Under these types of recalls, vehicle shipping companies will not transport vehicles on their boats. We know this because we had to have two recalls (SC247F and SC243B) completed before we could have our vehicle shipped from the [XXX] to [XXX]. I am looking for assistance on how to have recalls and warranty service during our assignment here in [XXX]. We've reached out to Kia, opened 3 customer service cases, and have talked to them shortly to try to setup a repair. Then Kia stops communicating and ignores our calls and emails. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Electrical system
The problem first occurred at the end of May 2026. The digital instrument cluster completely stopped working while driving, cutting off all FMVSS 101 compliance indicators including the speedometer, fuel gauge, engine temperature, and RPMs. This problem has persisted on and off since May 2026. This…
The problem first occurred at the end of May 2026. The digital instrument cluster completely stopped working while driving, cutting off all FMVSS 101 compliance indicators including the speedometer, fuel gauge, engine temperature, and RPMs. This problem has persisted on and off since May 2026. This is a huge safety concern because I am unable to determine my vehicle speed, etc. while driving. The issue occurs without warning and completely affects my ability to safely operate the vehicle. I took it to the Kia Stamford, CT dealer on June 5th and they were unable to replicate the problem saying when they turned the car on the instrument cluster was functioning normally. They said they "hard reset" it at that time. The very same day after leaving the dealership, the problem occurred again and has occurred intermittently ever since
- Visibility/wiper
Every time the wiper blades are in intermittent mode they randomly stop at various spots on the windshield. I have to switch to low or high or turn them off completely for the motor to engage and work again.
- Unknown or other
Spontaneous shatter of sunroof. Danger to myself, passengers in the car, and others on the road. Insurance claim complete and the sunroof is now replaced/repaired No warning signs, no impacts prior or at the time of shattering. Glass puckered up as if pressure from the car caused the shatter rather than something external to the car.
- Engine
My 2021 Kia Telluride has developed progressively worsening engine problems without any warning lights ever appearing that may present a serious safety concern. Approximately two months ago, the vehicle began experiencing significant engine shaking and rocking. Maintenance and repairs were…
My 2021 Kia Telluride has developed progressively worsening engine problems without any warning lights ever appearing that may present a serious safety concern. Approximately two months ago, the vehicle began experiencing significant engine shaking and rocking. Maintenance and repairs were performed, and the symptoms temporarily improved. The engine symptoms later returned. The vehicle began making a noticeable ticking noise that progressively became much louder and occurred both while idling and during acceleration. The vehicle subsequently shut off after being driven to an independent mechanic. Multiple warning/diagnostic alerts appeared, and the vehicle would not remain running when restarted. The mechanic checked the engine oil and found it essentially empty. Approximately 4½ quarts of oil were added. The ticking noise continued despite the addition of oil. Later that same day, the engine developed a pronounced knocking noise that continued while driving. There was also a hot smell, and I had noticed discolored smoke coming from the exhaust. The vehicle is currently parked and is available for inspection. I have stopped driving it because I am concerned about an engine failure and the possibility of the vehicle shutting off or losing power while being operated. The vehicle has been maintained and I have documentation of its maintenance and repair history. The underlying cause of the severe oil loss and engine symptoms has not been determined.
- Unknown or other
I opened my sunroof to let the heat out as we were getting back in after seeing a movie and the track popped and the sunroof glass was not broken, but not able to close because of the track. Kia dealership claimed not a warranty item and $7,000 to have fixed since it was the track that was faulty.…
I opened my sunroof to let the heat out as we were getting back in after seeing a movie and the track popped and the sunroof glass was not broken, but not able to close because of the track. Kia dealership claimed not a warranty item and $7,000 to have fixed since it was the track that was faulty. Full mechanism needs replacing. Charged $250 for the diagnostic review and disabled the use of sunroof and moon roof until I pay to have the whole thing fixed. We were not driving when this happened. We were parked in a parking lot.
- Forward collision avoidance › Automatic emergency braking · Structure › Body · Unknown or other
After having a recall, performed on the emergency parking brake it would engage while parked, but when trying to put it in drive or reverse, it would not disengage this began happening approximately two weeks to one month after the recall was performed. It isn’t happening constantly, but it does…
After having a recall, performed on the emergency parking brake it would engage while parked, but when trying to put it in drive or reverse, it would not disengage this began happening approximately two weeks to one month after the recall was performed. It isn’t happening constantly, but it does happen often. On occasion, while driving, it will engage and pull the car to the side nearly pulling me off the road. After looking for other instances of this online, I came across a post that stated it happens to their car, but only when it was over a certain temperature. After watching more closely, I had figured out that it only happens above 70°F and it would only happen occasionally it was not every time it was above this . I have also brought it to the repair shop and they have no idea is what is causing it. I have found other postings about people having this issue with their Telluride same year. It is still occurring now and they are unsure of why or what is the cause.
- Unknown or other
After receiving a Kia‑issued transmission control module (TCM) software update, my 2021 Kia Telluride experienced a severe and dangerous transmission malfunction while descending a high mountain pass in Colorado. When I attempted to downshift for engine braking, 3rd gear completely disengaged…
After receiving a Kia‑issued transmission control module (TCM) software update, my 2021 Kia Telluride experienced a severe and dangerous transmission malfunction while descending a high mountain pass in Colorado. When I attempted to downshift for engine braking, 3rd gear completely disengaged, causing the vehicle to accelerate uncontrollably downhill. None of the lower gears would engage or hold as they had prior to the software update. This forced me to slam on the brakes and ride them continuously down the mountain, creating a serious loss‑of‑control hazard and risk of brake failure. Downshifting is essential for safe descent on steep grades, and the vehicle’s inability to do so created an extremely dangerous situation. The issue was duplicated by the Kia dealership technicians, and Kia field engineers have confirmed awareness of the problem. Despite this, Kia Corporate refuses to authorize transmission replacement or reversal of the software update, leaving the vehicle in an unsafe condition. This is a critical safety defect involving gear disengagement, loss of engine braking, unintended acceleration, and brake‑dependent descent control. The vehicle is unsafe to operate on mountain roads, and Kia has declined to perform the necessary repairs.
- Seats
I had recall 26V430000 service performed at: Regal Kia [XXX] After the work was performed, both front power seats were inoperative. I was never informed by the service rep that the power seats were inoperative. I received a text of the multi-point inspection which included a quote for $546.87 for…
I had recall 26V430000 service performed at: Regal Kia [XXX] After the work was performed, both front power seats were inoperative. I was never informed by the service rep that the power seats were inoperative. I received a text of the multi-point inspection which included a quote for $546.87 for both front seat power switches. Never had the service rep discuss this with me while I was at Regal Kia, but reviewing my invoice at home I saw where the technician stated the power seats were inoperative after performing the recall SC374 service. The technician stated after following the applicable TSB for the recall they recommend replacement of both power seat switches at a cost of of $546.87 which Regal Kia wanted me to pay. It appears the TSB maybe doesn’t resolve the issue or perhaps a technician error during installation. I contacted Kia Customer Care ([XXX]) to see if I could have a local repair shop review the repair. They said only a dealership could do recall repairs. They recommended the next closest dealership in [XXX], but it is a one hour drive for me. They assigned case XXX and said they would contact Regal Kia and someone would call me back. I received no return call. I share the vehicle with my wife and she is now unable to adjust the driver seat to a comfortable and safe position. Why I was never informed prior to leaving Regal Kia is unacceptable as seat position is very important while driving. As both fronts seats were operative prior to the recall work, I don’t believe I should be responsible for the cost of new switches. As my power seats no longer work, I do not believe Regal Kia resolved the recall 26V430000 issue without cost to me. I would like to formally file a complaint against Regal KIA for not correcting the recall issue without cost to vehicle owner. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Suspension
Constant failure of the rear self leveling shocks there is tsb on the issue but manufacturer will only replace first set of shocks which causes the owner to pay every 20k plus miles for new rear shocks
- Structure › Body
Vehicle sunroof came off track on July 22, 2025. Possibly by the fault of the customer. Customer sought repair. Authorized Kia dealer recommended complete replacement of sunroof. On August 29, 2025, Customer paid authorized Kia dealer to replace sunroof with official Kia parts. On June 25, 2026…
Vehicle sunroof came off track on July 22, 2025. Possibly by the fault of the customer. Customer sought repair. Authorized Kia dealer recommended complete replacement of sunroof. On August 29, 2025, Customer paid authorized Kia dealer to replace sunroof with official Kia parts. On June 25, 2026, sunroof broke again through no fault of the customer. Wind deflector arms broke, got stuck open, and caused the glass to go off-track, rendering the sunroof inoperable and completely ruined. Took the vehicle to the same Kia dealer that repaired the sunroof originally. Even though the vehicle was within the 12 month warranty, it was over the 12,000 mile warranty, and Kia would not fix the sunroof. We opened a complaint with Kia Customer Care, and they did not resolve the issue for two months. Our claim was denied. We cannot afford to fix the sunroof again after 10 months, and if we do, we are concerned about it malfunctioning again. I am concerned that the sunroof glass could come dislodged while driving and strike another vehicle or cause a collision.
- Engine
I believe my engine to be defective and Commonwealth Kia to be neglegent in finding the defect dispite having been tasked to repair an issue while my car was under warranty. I first mentioned the problem on the XXX visit at $85,000 miles. Asked them to check the filters. Mentioned again at the XXX…
I believe my engine to be defective and Commonwealth Kia to be neglegent in finding the defect dispite having been tasked to repair an issue while my car was under warranty. I first mentioned the problem on the XXX visit at $85,000 miles. Asked them to check the filters. Mentioned again at the XXX visit at 92,000 there is not documentation of the complaints on either of these visits but it does say ont eh XXX visit that the car "STILL LACKS POWER..." indicating that there have been previous discussions about the issue. The car was at 99,000+ miles at the XXX visit (still under warranty) I returned on XXX and XXX and was told on 1/20 that they FINALLY found the problem and that I would have to pay to have the entire engine replaced. I have since done some research and the issues that I am having are very similar to the Class Action Suit against Kia and the THETA II engine. [XXX] I have also seen on multilple owners boards on social media and in reports found on the internet that 2020-2023 Kia Tellurides have been having the same issues as THETA II engine models. [XXX] I find it difficult to believe Commonwealth Kia Service have not heard similar complaints nor have the ability to diagnose the problem on the first or second mention of the problem (which was while the car was still under warranty) I have called Kia USA who can not help me due to the fact that I am the second owner. The car was sold to me as "Certified Pre-Owned" by Kia. I believe Commonwealth Kia willfully misdiagnosed my problems so as to push the replacement cost to me and not the warranty INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11008052TECHNICAL SERVICE BULLETIN: WARRANTY EXTENSION CAMPAIGN: SELF-LEVELING REAR SHOCK ABSORBER INSPECTION/REPLACEMENT (WTY040) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information associated with the Warranty Extension Program (WTY040) to inspect and, if necessary, replace the self-leveling rear shock absorber(s) on certain 2020-2024MY Telluride (ON) vehicles manufactured from January 10, 2019 through September 14, 2023, AND equipped with self-leveling rear shock absorber(s) produced through June 04, 2023. The term of the warranty is being extended from 5 years / 60,000 miles to 15 years / 180,000 miles, whichever comes first, starting from the date the vehicle was first put into service. The affected vehicles may exhibit a noise from the rear suspension while traveling over bumps and/or a firm/stiff ride quality while driving. This concern does not impact the drivability or safety of the vehicle.
- 11007862TECHNICAL SERVICE BULLETIN: SELF-LEVELING REAR SHOCK ABSORBER INSPECTION/REPLACEMENT (WTY040) - This bulletin provides information associated with the Warranty Extension Program (WTY040) to inspect and, if necessary, replace the self-leveling rear shock absorber(s) on certain 2020-2024MY Telluride (ON) vehicles manufactured from January 10, 2019 through September 14, 2023, AND equipped with self-leveling rear shock absorber(s) produced through June 04, 2023. The term of the warranty is being extended from 5 years / 60,000 miles to 15 years / 180,000 miles, whichever comes first, starting from the date the vehicle was first put into service. The affected vehicles may exhibit a noise from the rear suspension while traveling over bumps and/or a firm/stiff ride quality while driving. This concern does not impact the drivability or safety of the vehicle.
- 11007164This Pitstop provides information regarding the disposal of the headlamp assembly desiccant/absorbent pack(s) on some 2020-2024MY Telluride (ON) vehicles equipped with either Halogen or LED lamps. The headlamp desiccant pack(s) may expand over time during normal vehicle operation. Desiccant pack expansion is normal. Desiccant packs are a consumable part and once the pack has fully expanded, it is no longer a functioning part. If the desiccant pack/bracket is determined to be expanded as shown below, it is recommended to be removed from the dust cap and then be discarded without a required replacement.
- 11006805TECHNICAL SERVICE BULLETIN: SUBSEQUENT REPAIR ACTION: RIGHT FRONT DRIVESHAFT INSPECTION AND REPLACEMENT (SC303Z) - This bulletin provides information to inspect and, if necessary, replace the right front driveshaft on certain 2020-2024MY Telluride (ON) vehicles manufactured from January 9, 2019 through October 19, 2023 that previously had the campaign SC303 completed.
- 11006430WARRANTY EXTENSION CAMPAIGN: REQUEST FOR REIMBURSEMENT FORM (WTY040) - This document is a Reimbursement Request form that was mailed with the customer letter advising them to submit the form if they had paid for repairs for this same matter prior to the warranty extension campaign program launch.
- 11006429WARRANTY EXTENSION CAMPAIGN: QUESTION AND ANSWER (WTY040) - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Warranty Extension Campaign WTY040.
- 11006428WARRANTY EXTENSION CAMPAIGN: OWNER NOTIFICATION (WTY040) - This document is the owner notification advising that Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for repairs related to noisy and/or stiff self-leveling rear shock absorber(s) in 2020-2024 MY Telluride vehicles produced through September 14, 2023, AND equipped with one or both self-leveling rear shock absorber(s) produced through May 12, 2023. The term of the warranty is being extended from 5 years / 60,000 miles to 15 years / 180,000 miles, whichever comes first, starting from the date the vehicle was first put into service. This warranty extension is to address noise from the rear suspension when traveling over bumps and/or a firmer/stiff ride quality while driving free of charge at no cost to you.
- 11006427WARRANTY EXTENSION CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO (WTY040) - This document is the announcement to the dealer Parts and Service managers advising that Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for repairs related to noisy and/or stiff self-leveling rear shock absorber(s) in 2020-2024 MY Telluride vehicles produced through September 14, 2023, AND equipped with one or both self-leveling rear shock absorber(s) produced through May 12, 2023. The term of the warranty is being extended from 5 years / 60,000 miles to 15 years / 180,000 miles, whichever comes first, starting from the date the vehicle was first put into service. This warranty extension is to address noise from the rear suspension when traveling over bumps and/or a firmer/stiff ride quality while driving free of charge at no cost to you.
- 11006426WARRANTY EXTENSION CAMPAIGN: DEALER PRINCIPAL MEMO (WTY040) - This document is the announcement to the dealer principals advising that Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for repairs related to noisy and/or stiff self-leveling rear shock absorber(s) in 2020-2024 MY Telluride vehicles produced through September 14, 2023, AND equipped with one or both self-leveling rear shock absorber(s) produced through May 12, 2023. The term of the warranty is being extended from 5 years / 60,000 miles to 15 years / 180,000 miles, whichever comes first, starting from the date the vehicle was first put into service. This warranty extension is to address noise from the rear suspension when traveling over bumps and/or a firmer/stiff ride quality while driving free of charge at no cost to you.
- 11005362TECHNICAL SERVICE BULLETIN: SUBSEQUENT REPAIR ACTION: WHEEL SPEED SENSOR REPLACEMENT (SC301Y) - This bulletin provides information related to the Technical Service Bulletin previously published under SC301, titled WSS Software Upgrade.
- 11000787This bulletin provides information relating to the correct transmission fluid type and fill quantity requirement for each Kia model. A flush is required ONLY when a transmission is replaced.
- 11000304VOLUNTARY EMISSIONS SERVICE CAMPAIGN: OWNER NOTIFICATION (SC301) - This document is the owner notification advising that Kia is conducting a Voluntary Service Campaign to inspect and, if necessary, replace the wheel speed sensor(s) in certain 2020-2024 MY Telluride vehicles. Kia will also update the Hydraulic Electronic Control Unit (HECU) software with improved logic.
- 11000300TECHNICAL SERVICE BULLETIN: VOLUNTARY SERVICE CAMPAIGN: WSS SOFTWARE UPGRADE (SC301) - This bulletin provides information to update the Wheel Speed Sensor (WSS) software on certain 2020-2024MY Telluride (ON) vehicles manufactured from January 9, 2019 through March 10, 2024.
- 11000155VOLUNTARY SERVICE CAMPAIGN: QUESTION AND ANSWER (SC301) - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Voluntary Service Campaign SC301.
- 11000153VOLUNTARY SERVICE CAMPAIGN: DEALER PARTS & SERVICE MANAGERS MEMO (SC301) - This document is the announcement to the dealer Parts and Service Managers that Kia is conducting a Voluntary Service Campaign on all 2020-2023 MY and certain 2024 MY Telluride vehicles manufactured from January 9, 2019 through March 10, 2024.
- 11000143VOLUNTARY SERVICE CAMPAIGN: DEALER PRINCIPAL MEMO (SC301) - This document is the announcement to the dealer principals that Kia is conducting a Voluntary Service Campaign on all 2020-2023 MY and certain 2024 MY Telluride vehicles manufactured from January 9, 2019 through March 10, 2024.
- 10253007TECHNICAL SERVICE BULLETIN: 4WD COUPLING NOISE INSPECTION AND SNAP RING REPLACEMENT - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to inspect for a knocking/clicking noise present in the rear of the vehicle during low-speed driving (25MPH or less) on some 2020-2022MY Kia vehicles equipped with All Wheel Drive (AWD). The 4WD coupling snap ring may have excessive play between the drive gear set shaft and coupling flange.
- 10250517TECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2024MY Kia vehicles (refer to model list on page 3) to remedy a 'non-responsive' or 'inoperative' radio (FM, AM, SXM, etc. ) concern. The affected AVN unit on the vehicles may not respond when pressing the 'RADIO' hard key/button on the AVN unit or when selecting the 'RADIO' icon on the AVN menu screen.
- 10249179TECHNICAL SERVICE BULLETIN: DATC HEATER OPERATION LOGIC IMPROVEMENT - This bulletin provides information to upgrade the air condition (AIRCON) software logic on certain 2020-2023MY Telluride (ON) vehicles equipped with Dual Air Temperature Control (DATC), produced from January 9, 2019 through June 6, 2023. The affected vehicles may exhibit temporarily reduced heater performance in cold climates, especially during prolonged idle operation or coasting.
- 10247556TECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE SCREEN FREEZING OR MAP DELAY WITH WIRED APPLE CARPLAY - This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2023MY Kia vehicles to remedy an inaccurate map location, freezing AVN screen, or experiencing a delay when using Google Maps or Waze through wired Apple CarPlay.
- 10245266TECHNICAL SERVICE BULLETIN: 4WD COUPLING NOISE INSPECTION AND SNAP RING REPLACEMENT - This bulletin provides information to inspect for a knocking/clicking noise present in the rear of the vehicle during low-speed driving (25MPH or less) on some 2020-2022MY Kia vehicles equipped with All Wheel Drive (AWD). The 4WD coupling snap ring may have excessive play between the drive gear set shaft and coupling flange.
- 10243928TECHNICAL SERVICE BULLETIN: UNEVEN/SLIPPERY ROAD WARNING DISPLAYED ON INSTRUMENT CLUSTER - This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2023MY Kia vehicles (refer to model list on page 3) to remedy a warning sound accompanied by a 'Slippery road ahead. Drive carefully' or 'Uneven road ahead. Drive carefully' warning which is displayed on the instrument cluster. The current AVN software causes the warning sound and message to repeat approximately every ten (10) seconds, if the vehicle is not in motion, in 'PARK' or driving on even surfaces.
- 10242913PITSTOP: AWD SYSTEM CONCERN DUE TO TIRE CIRCUMFERENCE - This Pitstop provides information regarding potential concerns with the All-Wheel-Drive (AWD) system due to tire sizes of differing circumference. Some customers may complain of a chatter sensation felt in the drivetrain of the vehicle and/or the failure of drivetrain component(s). A difference in tire size (width, aspect ratio, construction, rim diameter etc.) may be the cause.
- 10240758TECHNICAL SERVICE BULLETIN: SERVICE REMINDER SETTING RESET PROCEDURE - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information regarding the service reminder setting, which may have been auto-set by the Kia Vehicle Inspection and Delivery application (KVID) at time of Pre-Delivery Inspection (PDI). Beginning with the 2023MY, Oil Life Monitoring (OLM) has been applied to all models, except Forte (BDm), Stinger (CK), Telluride (ON) and Soul (SK3). Refer to TSB ENG241 for additional information. As of 08/11/2023, the service reminder auto-set feature by KVID has been disabled for ALL models NOT equipped with OLM.
- 10239753TECHNICAL SERVICE BULLETIN: REAR SHOCK ABSORBER ASSEMBLY NOISE - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to replace the rear self-leveling shock insulator and locking nut on some 2020-2021MY Telluride (ON) vehicles produced from January 1, 2019 through December 1, 2020 which may exhibit noise from the rear of the vehicle while driving over bumps or on a bumpy road. Replacing the insulator instead of the complete rear shock assembly is recommended to help raise customer satisfaction with the reduced customer repair expense.
- 10239743TECHNICAL SERVICE BULLETIN: SUNROOF WIND DEFLECTOR ARMS AND MECHANISM PARTS REPLACEMENT - This bulletin provides information to perform a partial replacement of the sunroof wind deflector and mechanism arms on some 2019-2022MY Telluride (ON) vehicles produced from February 15, 2019 through January 19, 2022. The affected vehicles may experience the sunroof open/close operation inoperative and/or the sunroof wind deflector function inoperative.
- 10237139TECHNICAL SERVICE BULLETIN: OVERHEAD CONSOLE SUNGLASS DOOR-LATCH REPAIR - This bulletin provides information to repair the overhead console lamp assembly and sunglass door latch on some 2012-2023MY model vehicles listed in the table below, which may encounter the sunglass case of the overhead console lamp not closing properly.
- 10235104PIT STOP: LOG FILE COLLECTION FOR AVN 5.0/W AND DISPLAY AUDIO 2.0 - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This Pitstop contains information regarding the log file collection procedure for 2020MY~ models equipped with AVN 5.0/W or Display Audio 2.0 head units.
- 10226555TECHNICAL SERVICE BULLETIN: TRANSMISSION FLUID APPLICATION GUIDE - This bulletin provides information relating to the correct transmission fluid type and fill quantity requirement for each Kia model. A flush is required ONLY when a transmission is replaced, refer to applicable vehicles in the chart starting on page 2.
- 10222831VOLUNTARY SERVICE CAMPAIGN: FRONT RADAR FCA/SCC MISDETECTION PREVENTION LOGIC IMPROVEMENT (SC243) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to update the software logic of the Front Collision-Avoidance Assist (FCA) and Smart Cruise Control (SCC) system on certain 2020-2022MY Telluride (ON) vehicles listed below. If foreign material, snow/ice, or roadway debris blocks the front radar located in the front bumper area, misalignment may occur, causing improper obstacle detection by the FCA system without illumination of the FCA warning lamp. If this condition occurs, the vehicle may apply partial braking when passing other vehicles. This update is to adjust the FCA warning lamp strategy and set conditions to improve the detection of a front radar misalignment condition.
- 10220346TECHNICAL SERVICE BULLETIN: MAINTENANCE REMINDER FEATURE - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area.This bulletin provides information on setting the "Service Interval Reminder" feature available on most 2014-2023MY Kia vehicles (refer to model list on page 2). If the service interval reminder is set, the customer will be informed to have the next maintenance service performed, which can positively affect vehicle longevity and performance. Refer to TSB ENG241 for 2023MY~ vehicles equipped with the Oil Life Management System (OLMS) feature not included in table on page 2.
- 10219038VOLUNTARY SERVICE CAMPAIGN: FRONT RADAR FCA/SCC MISDETECTION PREVENTION LOGIC IMPROVEMENT (SC243) - This bulletin provides information to update the software logic of the Front Collision-Avoidance Assist (FCA) and Smart Cruise Control (SCC) system on certain 2020-2022MY Telluride (ON) vehicles listed below. If foreign material, snow/ice, or roadway debris blocks the front radar located in the front bumper area, misalignment may occur, causing improper obstacle detection by the FCA system without illumination of the FCA warning lamp. If this condition occurs, the vehicle may apply partial braking when passing other vehicles. This update is to adjust the FCA warning lamp strategy and set conditions to improve the detection of a front radar misalignment condition.
- 10218990VOLUNTARY SERVICE CAMPAIGN: OWNER NOTIFICATION - This document is the owner notification advising that Kia is conducting a Voluntary Service Campaign to update the Forward Collision-Avoidance Assist ("FCA") software logic in certain 2020-2022 MY Telluride vehicles.
- 10218937VOLUNTARY SERVICE CAMPAIGN: QUESTION AND ANSWER - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Voluntary Service Campaign (SC243).
- 10218936VOLUNTARY SERVICE CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO - This document is the announcement to the dealer Parts and Service Managers that Kia is conducting Voluntary Service Campaign to update the FCA software on certain 2020-2022 MY Telluride vehicles manufactured from January 9, 2019 through July 26, 2022.
- 10218935VOLUNTARY SERVICE CAMPAIGN: DEALER PRINCIPAL MEMO - This document is the announcement to the dealer principals that Kia is conducting Voluntary Service Campaign to update the FCA software on certain 2020-2022 MY Telluride vehicles manufactured from January 9, 2019 through July 26, 2022.
- 10217892TECHNICAL SERVICE BULLETIN: SERVICE REMINDER SETTING RESET PROCEDURE - This bulletin provides the procedure to turn OFF the service reminder lamp, at the first service interval reminder alert that will display on the instrument cluster. The KDS is required to change the setting from "Workshop" to "Customer Mode."
- 10217891PITSTOP: REAR OCCUPANT ALERT (ROA) W/REAR DOOR LOGIC - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This Pitstop provides information regarding the Rear Occupant Alert (ROA) with Rear Door Logic system on all 21MY~ models equipped with this feature. This system is designed to help prevent a rear passenger from being left inside the vehicle when exiting. The "Check Rear Seats" message will display on the cluster when driver opens the front door, if during vehicle operation the rear doors (one or both) were opened and closed.
- 10209455PITSTOP: INSTRUMENT CLUSTER REPLACEMENT AND MILEAGE SETTING WITH KDS - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This pitstop provides the KDS service procedure for mileage setting on the models listed below with newly replaced instrument clusters. Certain models allow for mileage setting with the KDS, which prevents the need to send out the instrument cluster to a 3rd party for mileage adjustment (refer to PS264). After a new cluster is installed, cluster (variant) coding may also need to be conducted using the KDS. Make sure the KDS software is also updated to the latest version. Mileage setting should be performed by using the KDS only, as described in this bulletin.
- 10206878PITSTOP: BATTERY DEALER (SHIPPING)/CUSTOMER MODE SWITCH - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This Pitstop provides information regarding a new interface related to the electronic Dealer (Shipping) / Customer Mode Switch setting on all applicable models.
Every KIA Telluride model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.