2009 Lincoln MKZ
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Lincoln › MKZ › 2009
These records cover every 2009 Lincoln MKZ. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
7 recalls name the 2009 Lincoln MKZ. Newest first.
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to…
Risk and remedy
Risk
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
Risk and remedy
Risk
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Remedy
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone…
Risk and remedy
Risk
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii…
Risk and remedy
Risk
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
Risk and remedy
Risk
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Remedy
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Owner complaints
114 complaints8 involved a crash7 injuries
What owners report most
Latest complaints
- Air bags
Indicator light came on for passenger side airbag says it has recall and it looks as though the airbag is trying to come out of its compartment
- Service brakes
The contact owns a 2009 Lincoln MKZ. The contact stated that while parked in a semi-truck parking lot, another driver was reversing where she was blocking, and the contact then attempted to avoid the collision and drive forward. The accelerator pedal was depressed however, the vehicle accelerated…
The contact owns a 2009 Lincoln MKZ. The contact stated that while parked in a semi-truck parking lot, another driver was reversing where she was blocking, and the contact then attempted to avoid the collision and drive forward. The accelerator pedal was depressed however, the vehicle accelerated excessively, and the brake pedal was then depressed but failed to respond. Upon a second attempt, the brake pedal went to the floorboard, accompanied by an abnormal vibration. Consequently, the vehicle crashed into a tree. No warning lights were illuminated prior to the incident. The driver mentioned a previous incident where the vehicle reversed into a gate. The contact referenced NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The brakes had been checked previously and were reportedly functioning properly. During the crash, the air bags deployed, and the driver sustained a head injury but did not seek medical attention. No fire or police report was filed as the incident occurred on private property. The local dealer was contacted and mentioned an extended warranty. The dealer suggested towing the vehicle, but it was not diagnosed or repaired. The manufacturer was contacted multiple times, including their legal department, but no response was received. The failure mileage was approximately 110,000.
- Air bags
2 years ago air bags were replaced on a recall notice. Last week dash board is showing a warning notice with the air bag(s) again. Is there another recall for the air bags? Do I have to pay for replacement?
- Electrical system · Engine · Fuel/propulsion system
My MKZ suddenly cut off without warning lamps or messages at highway speed. There was a very quick shudder and all power lost. After pulling onto the road shoulder and waiting a few minutes, it restarted and drove normally. I stopped about 15 minutes later and switched it off. When returning to the…
My MKZ suddenly cut off without warning lamps or messages at highway speed. There was a very quick shudder and all power lost. After pulling onto the road shoulder and waiting a few minutes, it restarted and drove normally. I stopped about 15 minutes later and switched it off. When returning to the vehicle, it would not start. I had it towed to a garage where it has been for 6 weeks. They have been unable to identify the problem and get it restarted. Online reports by others indicate this occurred with other Lincoln products over a span of a few years with no assistance from Lincoln/Ford to identify the problem. This is a HUGE safety issue, as well an immediate personal inconvenience.
- Visibility/wiper
Complaint Lincoln 2009 MKZ air vent grid on dash board broke in various places and collapse also, it appears the dash board in front of air vent grid is raised. Causing the defroster to not work properly and the window shield does not clear properly. I was told to fix the problem the whole dash…
Complaint Lincoln 2009 MKZ air vent grid on dash board broke in various places and collapse also, it appears the dash board in front of air vent grid is raised. Causing the defroster to not work properly and the window shield does not clear properly. I was told to fix the problem the whole dash board needs to be replaced. I see this as a design and manufacturer defect and that Lincoln should repair at no cost to Lincoln owners. Lincoln is a Luxury line this should not be happening.
- Air bags · Service brakes, hydraulic
The contact owns a 2009 Lincoln MKZ. The contact received notifications of NHTSA Campaign Numbers: 19V904000 (Service Brakes, Hydraulic) and 21V158000 (Air Bags) however, the parts to do the recall repair were not yet available. The local dealer was contacted. The contact stated that the…
The contact owns a 2009 Lincoln MKZ. The contact received notifications of NHTSA Campaign Numbers: 19V904000 (Service Brakes, Hydraulic) and 21V158000 (Air Bags) however, the parts to do the recall repair were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Service brakes · Unknown or other
Brake pedal failure 7 months after brake fluid recall was done.
- Wheels
The Lincoln Mercury factory chrome plated rims leak air all the time making the tires low on air or flat very often! This is a very dangerous safety hazard that can cause loss of control and having an accident resulting in serious bodily injury or death! There are many numerous other Lincoln car…
The Lincoln Mercury factory chrome plated rims leak air all the time making the tires low on air or flat very often! This is a very dangerous safety hazard that can cause loss of control and having an accident resulting in serious bodily injury or death! There are many numerous other Lincoln car owners that report the same symptoms and problems. The manufacturer never plated the rims properly with nickle prior to chrome plating, thus the chrome coating constantly peels off and corrodes; thus air leaks past the tire bead and the rim surface. This sounds like a giant class action lawsuit!! I am are both very upset and scared to drive under these horrific conditions, but I have no choice as news factory rims are very expensive and I cannot afford them since I am disabled and on a fixed income.
- Service brakes
Leaking brakes had to be fixed twice before recalled parts were available. When the last repair was done, dealership said they would reimburse us (since we paid full price) recalled parts labor that we had to pay for since they were on the recall. This has never happened even though we have tried…
Leaking brakes had to be fixed twice before recalled parts were available. When the last repair was done, dealership said they would reimburse us (since we paid full price) recalled parts labor that we had to pay for since they were on the recall. This has never happened even though we have tried multiple times to remedy. Dealership says they sent in paperwork to Ford twice for the reimbursement as they don't do that. Ford Motor Company says they dont do it that it is up to the dealer. In summary, recalled brakes were finally repaired but we had to pay full price for them though it says parts and labor would be free.
- Service brakes, hydraulic
The contact owns a 2009 Lincoln MKZ. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact took the vehicle to the dealer for the recall repair and the Hydraulic Control Unit…
The contact owns a 2009 Lincoln MKZ. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact took the vehicle to the dealer for the recall repair and the Hydraulic Control Unit (HCU) was tested but failed. The dealer informed the contact that the HCU part for the recall repair was not available. The manufacturer was made aware of the issue and informed the contact that they had difficulties obtaining the part for the recall repair. The failure mileage was 22,000. VIN tool confirms parts not available.
- Service brakes
Took my car in for recall #19v904 said could not fix because the ecu was also bad, it had just went out my problem IS that ford will not fix the recall if I don't pay them 777.00 to fix the ecu first, and I thik they should because it's all tied together i.e. The very same system
- Service brakes · Structure › Body · Wheels
Brake pedal went all the way and touch body. It happened twice in two months and 2ND time resulted in to car wreck on 5 miles per hour speed. It IS very disappointing lincoln seems to know about the issue but took a long time to cover with remedy. * (recall related incident) ts
- Service brakes, hydraulic
TL* the contact owns a 2009 lincoln MKZ. The contact received notification of nhtsa campaign number: 19v904000 (service brakes, hydraulic) however, the part to do the recall repair was unavailable. The contact called dave sinclair lincoln (7500 s. Lindbergh blvd, st. Louis, mo 63125, (314)…
TL* the contact owns a 2009 lincoln MKZ. The contact received notification of nhtsa campaign number: 19v904000 (service brakes, hydraulic) however, the part to do the recall repair was unavailable. The contact called dave sinclair lincoln (7500 s. Lindbergh blvd, st. Louis, mo 63125, (314) 729-2700) where it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
- Service brakes
Dot 3 brake fluid and anti-lock brake system function IS defective and the issue IS not being addressed after a number of years
- Service brakes, hydraulic
TL* the contact owns a 2009 lincoln MKZ. The contact received notification of nhtsa campaign number: 19v904000 (service brakes, hydraulic) however, the part to do the recall repair was unavailable. The contact stated that while driving at various speeds, the brake pedal was intermittently depressed…
TL* the contact owns a 2009 lincoln MKZ. The contact received notification of nhtsa campaign number: 19v904000 (service brakes, hydraulic) however, the part to do the recall repair was unavailable. The contact stated that while driving at various speeds, the brake pedal was intermittently depressed to the floorboard without warning. Todd judy ford of huntington (2480 5TH ave, huntington, wv 25703) was contacted and it was confirmed that parts were not yet available. The manufacturer was made aware of the issue and provided the same information as the dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was unknown. Vin tool confirms parts not available.
- Service brakes, hydraulic
TL* the contact owns a 2009 lincoln MKZ. The contact received notification of nhtsa campaign number: 19v904000 (service brakes, hydraulic) however, the part to do the recall repair was unavailable. The contact called jack demmer lincoln, inc. (21531 michigan ave, dearborn, mi 48124, (313) 274-8800)…
TL* the contact owns a 2009 lincoln MKZ. The contact received notification of nhtsa campaign number: 19v904000 (service brakes, hydraulic) however, the part to do the recall repair was unavailable. The contact called jack demmer lincoln, inc. (21531 michigan ave, dearborn, mi 48124, (313) 274-8800) where it was confirmed that the part was not available. The contact stated while driving at an undisclosed speed, the brake pedal was depressed and went to the floor to stop the vehicle. The contact stated no warning light was illuminated. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. vin tool confirms parts not available.
- Service brakes
TL* the contact owns a 2009 lincoln MKZ. The contact stated that while approaching a red light, the brake pedal was depressed to floorboard while attempting to bring the vehicle to a stop however, the vehicle failed to stop and the driver had to proceed through the red light with speed to avoid a…
TL* the contact owns a 2009 lincoln MKZ. The contact stated that while approaching a red light, the brake pedal was depressed to floorboard while attempting to bring the vehicle to a stop however, the vehicle failed to stop and the driver had to proceed through the red light with speed to avoid a crash. The brake pedal returned to normal function and the contact drove the vehicle to the residence. The contact also stated that on another occasion, the vehicle failed to stop at a stop sign. The contact stated that the failure occurred intermittently. The contact received notification of nhtsa campaign number: 19v904000 (service brakes, hydraulic) and contacted pacifico marple ford lincoln (3015 w chester pike, broomall, pa 19008, (888) 320-6221) and was informed that parts were not yet available at the dealer for the recall repair. The manufacturer was made aware of the failure. the vehicle was not repaired. The failure mileage was not available. Vin tool confirms parts not available.
- Service brakes
We were sent a recall notice on the auto brake system january 2020. Local lincoln dealer doesn't have parts to repair as of october 2020. The ABS light has came on right about the time of notification. Keep getting told that parts are not available to repair on the recall. If I wanted to pay for it…
We were sent a recall notice on the auto brake system january 2020. Local lincoln dealer doesn't have parts to repair as of october 2020. The ABS light has came on right about the time of notification. Keep getting told that parts are not available to repair on the recall. If I wanted to pay for it then they could repair the problem. This IS not satisfactory. Do I need to notify a better business bureau or what do I need to do to get the repair on breaks which could be a safety hazzard?
- Service brakes, hydraulic
TL* the contact owns a 2009 lincoln MKZ. The contact received notification of nhtsa campaign number: 19v904000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall…
TL* the contact owns a 2009 lincoln MKZ. The contact received notification of nhtsa campaign number: 19v904000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Fort mill ford (801 gold hill rd, fort mill, sc 29708) was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the brake pedal was depressed and went to the floorboard. There was no warning light illuminated. Vin tool confirms parts not available. The failure mileage was approximately 144,895.
- Service brakes
Nhtsa recall 19v-904
- Service brakes, hydraulic
TL* the contact owns a 2009 lincoln MKZ. The contact received notification of nhtsa campaign number: 19v904000 (service brakes, hydraulic) however, the part to do the recall repair was unavailable. Doral lincoln (9000 nw 12TH st, doral, fl 33172; (786) 522-5351) was contacted and it was confirmed…
TL* the contact owns a 2009 lincoln MKZ. The contact received notification of nhtsa campaign number: 19v904000 (service brakes, hydraulic) however, the part to do the recall repair was unavailable. Doral lincoln (9000 nw 12TH st, doral, fl 33172; (786) 522-5351) was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving approximately 45 mph, the brake pedal was depressed however, the vehicle took an excessive amount of time before coming to stop. The contact stated that the brake pedal was depressed to the floor for the vehicle to come to a stop. The contact was informed by the dealer that the ABS control module needed to be replaced however, the part of the control module that needed to be replaced was not included in the recall repair. The approximate failure mileage was 94,000. The vehicle was not repaired. Vin tool confirms parts not available.
- Service brakes
There was a recall issued by ford for my vehicles brakes in december 2019.(manufacturer recall number19s54;nhtsa recall number19v904). This issue has still not been remedied. My last call to their service center I was told that they did not know when the parts would be available to make the repairs…
There was a recall issued by ford for my vehicles brakes in december 2019.(manufacturer recall number19s54;nhtsa recall number19v904). This issue has still not been remedied. My last call to their service center I was told that they did not know when the parts would be available to make the repairs but also said they could replace the brakes and charge me over a thousand dollars and ford would reimburse me eventually.
- Service brakes
5/18/20 took car for inspection-failed because of brakes.garage could not fix towed to dealership.they could not fix.tell us not drivable.been sitting there ever since.car has 30016 miles.as of this date have not been notified of recall and cannot be told why or when parts will be available. What recourse do I have
- Service brakes
Re: safety recall notice 19s54/nhtsa recall 19v-904 2009 lincoln MKZ vin#[xxx] dear lincoln concierge: I would like to file a claim pertaining to the safety recall listed above. I spent 4 months having braking issues and had my lincoln towed 3 times because of brake problems.…
Re: safety recall notice 19s54/nhtsa recall 19v-904 2009 lincoln MKZ vin#[xxx] dear lincoln concierge: I would like to file a claim pertaining to the safety recall listed above. I spent 4 months having braking issues and had my lincoln towed 3 times because of brake problems. Following having these problems, I received a recall notice for brakes. here IS the timeline of my brake problems. 10/14/2019$422.96firestone replaced brake pads on front and back 11/2/2019 aaa towed lincoln back to firestone for brake failure 11/2/2019 firestone replace calipers and pads on rear left 11/3/2019 firestone brake pedal too soft 3/5/2020 aaa towed lincoln back to firestone for brake failure 3/5/2020 firestone states air getting into brake line 4/22/2020$77.50aaa tows lincoln to jones service center (car dealership) total brake failure, [xxx] membership fee 4/22/2019$1,623.95jones service center replace ABS hydralic unit 4/22/2019$30.00rental car from jones $2,154.41total expenses I have attached the documentation as listed above. Consequently, losing your brakes on I-95 IS a very frightening experience, especially when going at a high rate of speed. I had two near misses on having a serious accident during brake failure with my lincoln. I had to have the car towed 3 times which cost me a day of work each time because the car was not drivable. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6). *tr
- Service brakes
This recall came out on december 18,2019! It IS a safety recall and still hasn't been resolved?! This IS unacceptable!!!!! Here IS a copy of some of the report: nhtsa recall number: opens new window takes away from vin lookup section> 19v904 recall date: december 18, 2019 manufacturer…
This recall came out on december 18,2019! It IS a safety recall and still hasn't been resolved?! This IS unacceptable!!!!! Here IS a copy of some of the report: nhtsa recall number: opens new window takes away from vin lookup section> 19v904 recall date: december 18, 2019 manufacturer recall number: 19s54 summary: on your vehicle, a valve in the hydraulic control unit of the anti-lock braking system may be stuck open. safety risk: this may result in extended brake pedal travel required to stop the vehicle, increasing the risk of a crash. The condition does not result in a loss of braking function and the vehicle can be brought to a controlled stop. *tr
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Extended Braking Distance
On April 18, 2018, the Office of Defects Investigation (ODI) opened Engineering Analysis (EA) 18-002 to investigate reports of braking concerns in model year (MY) 2006-12 Ford Fusion and Lincoln MKZ, and MY 2006-11 Mercury Milan vehicles manufactured with Continental Automotive System?s ABS hydraulic control units…
On April 18, 2018, the Office of Defects Investigation (ODI) opened Engineering Analysis (EA) 18-002 to investigate reports of braking concerns in model year (MY) 2006-12 Ford Fusion and Lincoln MKZ, and MY 2006-11 Mercury Milan vehicles manufactured with Continental Automotive System?s ABS hydraulic control units (HCUs). Complainants report that after an ABS braking event (initiated by slippery or uneven surfaces) the brake pedal moved towards the floor and the vehicle stopping distance increased beyond driver expectations.Inside the HCU are four hydraulic normally closed (NC) valves with zinc-coated moving armatures that control the flow of brake fluid. Unstable brake fluid can degrade over time, allow the brake fluid to gel, and corrosion to form on the armatures. The high-viscosity gelation and corrosion can cause the armatures to become stuck (open). In some cases, braking returns to normal when the armature(s) subsequently become unstuck. The intermittent condition proves difficult to diagnose with complainants reporting having (non-HCU) repairs conducted only to have the condition return.During the investigation, 14 HCUs from complaint vehicles were recovered, including seven from reported crashes. NHTSA?s Vehicle Research and Test Center (VRTC) disassembled the HCUs, removed the four NC valves in each, and confirmed 22 of the 56 NC valves contained stuck armatures. On seven of the 14 HCUs, both front wheel armatures were stuck, on nine of the 14 HCUs two or three armatures were stuck. And 52 of the 56 NC armatures exhibited corrosion of the zinc coating. Forces required to extract stuck armatures from the valve sleeve were measured to range from 1.1 to 18.0 lbs. VRTC also conducted ABS braking tests on a variety of test surfaces that showed HCU failures cause increases in pedal travel and braking distances. Testing also showed that if the driver was able to apply four times the brake pedal force and two times the brake pedal travel, then high-vehicle decelerations could be achieved, however, single or multiple wheel lockups were also occurring.Based on Ford?s response to ODI?s July 20, 2018 information request letter, and complainants' reports to NHTSA, ODI identified a population of vehicles with an elevated level of field failure compared to vehicles produced both before and after.Further evaluation of Ford?s response identified that the brake fluid used to produce these vehicles, a specific formulation of a DOT3 fluid provided by CCI Corporation between February 2006 and July 2009, differed from the brake fluid used in other vehicle populations. ODI used the correlation of fluid specification and elevated field failures to identify a vehicle population exhibiting a defect trend. The complaints, crashes and injuries cited above, and the 14 recovered HCUs involve vehicles from this population.On December 18, 2019, Ford submitted safety recall (19V-904) to remedy HCU failures on the MY 2006-2010 Ford Fusion, Lincoln MKZ, and Mercury Milan vehicles manufactured with the suspect CCI brake fluid formulation. Ford will function test the HCU and replace the DOT 3 brake fluid with an improved DOT 4 brake fluid. If the HCU fails the function test, Ford will install an HCU with a different armature coating (black oxide). HCUs with black oxide coating were fully phased into Ford?s new vehicle production by MY 2016; these HCUs do not appear to be experiencing armature corrosion. ODI notes that the non-recalled EA18-002 subject vehicles, which were manufactured with a different specification brake fluid, did not display an elevated level of field failures like the recalled vehicles.Based on available information, Ford?s rec
- Floor mat interference with accelerator
On May 27, 2014, Ford Motor Company submitted recall 14E-028 (Ford recall #14S07) to correct a safety-related problem with certain driver's side Ford optional all-weather floor mats sold for use in model year 2006 through 2011 model year Ford Fusion, Mercury Milan, Lincoln Zephyr, and Lincoln MKZ vehicles built at…
On May 27, 2014, Ford Motor Company submitted recall 14E-028 (Ford recall #14S07) to correct a safety-related problem with certain driver's side Ford optional all-weather floor mats sold for use in model year 2006 through 2011 model year Ford Fusion, Mercury Milan, Lincoln Zephyr, and Lincoln MKZ vehicles built at Hermosillo Assembly Plant (HAP) from November 9, 2007, to October 31 ,2010.NHTSA testing determined that the original accessory all-weather mat with a single retention clip (Figure 1), may interfere with accelerator pedal return to idle with the mat retained by the clip and rotated clockwise.Both the single- and double-clip (Figure 2) all-weather floor mats may interfere with the accelerator pedal return to idle when the mats are not secured by the retention clip(s).Testing showed that this can occur if the mats are moved forward from the clipped position approximately two inches into a position in which the rear edge of the mats will abut the retention clip(s) when installed singly and align with the clip(s) when stacked on another floor mat.The pedal interference incidents reviewed by the Office of Defects Investigation (ODI) include 1 crash and 9 incidents with allegations of brake friction materials smoking and/or requiring repair for heat related damage.The crash incident occurred after the parking brake was applied at speed, resulting in loss-of-control vehicle yaw event caused by lock-up of the rear tires.The spin-out resulted in a side impact collision with an oncoming vehicle in an opposing lane of traffic. For the 29 incidents with sufficient information available to make an assessment; 23 (79%) were controlled by the driver either shifting to neutral, turning the engine off, or both; 4 (14%) were ended by the driver either kicking the pedal free (2) or pulling the mat away from the pedal (2); and 2 (7%) were ended by the pedal freeing itself from the mat with no apparent driver action.None of the drivers who reacted to the incident by shifting to neutral or turning the engine off reported any difficulties with either action.The subject mats were sold by Ford and Lincoln dealers directly to customers as an optional accessory equipment item or, beginning in November 2007, the mats were also available as a factory installed accessory if ordered with a new vehicle.Ford estimates that approximately 82,579 affected driver's side all weather floor mats were sold worldwide; either over the counter through Ford dealerships or as original equipment.Owners that purchased the subject all-weather floor mats as a factory installed accessory with their new vehicle will be notified to return their all weather floor mats to their Ford or Lincoln Dealership in exchange for replacement mats.Owners of all other potentially affected vehicles will be notified that, if they have an affected Ford driver's side all weather floor mat, they should return their mats to the dealership in exchange for replacement mats.The VOQs associated with the closing of this investigation are: 10327597, 10332233, 10334211, 10335336, 10339330, 10348772 (and duplicate 10342572), 10372674, 10379562, 10415911, 10426255, 10434107, 10521053, 10554966.This investigation is hereby closed.
- Accel Pedal Interference - Acc Floormat
Unsecured mats may interfere with accelerator pedal return to idle. A heel blocker in the floor pan provides a platform that may lift an unsecured mat into contact with the pedal. Ford introduced new pedals as a running change early in model year (MY) 2010 vehicles. Analysis of complaints received by ODI and Ford show…
Unsecured mats may interfere with accelerator pedal return to idle. A heel blocker in the floor pan provides a platform that may lift an unsecured mat into contact with the pedal. Ford introduced new pedals as a running change early in model year (MY) 2010 vehicles. Analysis of complaints received by ODI and Ford show elevated rates of pedal entrapment incidents in MY 2008 through early 2010 production vehicles. Incidents typically occur following hard pedal applications to pass slower traffic or when merging into faster traffic. Drivers allege continued high engine power after releasing the accelerator pedal and difficulty braking, including reports that the incident was controlled by shifting to neutral or turning the engine off. Drivers and service technicians reference observing evidence of mat interference or note unsecured Ford or aftermarket all weather floor mats in post-incident inspections.Based on information gathered during the Preliminary Evaluation the population being investigated has been narrowed to model years 2008 to 2010.This investigation has been upgraded to an engineering analysis on MY 2008 through early-2010 vehicles (produced through September 2009) to further assess the scope, frequency and safety consequences of the alleged defect.The VOQs associated with the opening of this Engineering Analysis are: 10479693, 10415911, 10379562, 10372674, 10345830, 10342572, 10339330, 10335336, 10334211, 10332233, 10331160, 10329659, 10327597, 10320011, 10232027, 10214131
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10254138All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
- 10250305When performing any transmission fluid change or topoff involving Motorcraft Premium ATF, MERCON V has replaced all versions of Motorcraft Premium ATF and can be used going forward. Mixing Motorcraft Premium ATF and MERCON V in the same transmission is acceptable. After 31-Jan-2024, Motorcraft Premium ATF will no longer be manufactured and will only be available until inventory depletes.
- 10240415Certain 2005-2014 Mustang, 2005-2006 GT, 2004-2011 Ranger, 2006-2012 Fusion and MKZ/Zephyr, 2006-2011 Milan, and 2007-2010 Edge & MKX Vehicles Driver & Passenger Airbag Module Quality Control Inspection REASON FOR THIS SUPPLEMENT Updated Ranger Technical Information to include images of a pass and fail airbag inflator inspection for 2007-2011 model years.
- 10209374Certain 2005-2014 Mustang, 2005-2006 GT, 2004-2011 Ranger, 2006-2012 Fusion & MKZ/Zephyr, 2006-2011 Milan, and 2007-2010 Edge & MKX Vehicles Driver & Passenger Airbag Module Quality Control Inspection: Ford Motor Company has determined that some vehicles claimed by dealers as repaired under Takata Airbag Safety Recalls 15S21, 17S42, 18S02, 19S01, and 21S12 may not have received the claimed repairs. The propellant in certain Takata airbag inflators can experience an alteration over time with exposure to certain climate conditions. A combination of time, high temperature fluctuations, and humidity contribute to the degradation of the propellant in the inflators. This degradation can cause the propellant to burn too quickly, creating high pressure inside the inflator, and in extreme cases causing the inflator to rupture in the event of a crash necessitating airbag deployment. A ruptured inflator can send inflator parts toward vehicle occupants resulting in serious injury or death. Additional information regarding Takata recalls can be found at www.nhtsa.gov and www.safercar.gov.
- 10205727Certain 2006-2010 Model Year Fusion/Milan/MKZ/Zephyr Vehicles Equipped with Anti-Lock Brake Systems DOT 3 Brake Fluid and Anti-Lock Brake System Function In some of the affected vehicles, customers may return to the dealer with complaints of extended brake pedal travel after either 19S54 or 20S14 was previously performed and the program is closed
- 10140323The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.
- 10138524The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.
- 10137113Replacing the original equipment SYNC/Navigation system with either an aftermarket SYNC/Navigation kit or modifying original SYNC/Navigation parts to provide additional features is not recommended nor supported on any Ford, Mercury or Lincoln vehicle. Only approved Genuine Ford accessories or originally installed systems are supported and certified to function correctly with other vehicle systems. If you suspect a system has been modified, the following resources can be used to verify original equipment: Monroney Label (Window Sticker), Professional Technician Society (PTS) OASIS tab select SYNC or HVBOM. For Genuine Ford accessories use: PTS Workshop Tab select Dealer Installed Accessory or Accessory Installation.
- 10109070The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate when reading these PIDs and cannot display quickly enough to validate a concern. The PCM automatically monitors these inputs more accurately and will set diagnostic trouble codes (DTCs) when appropriate. Using these PIDs for diagnostics will lead to inaccurate results and improper ETB replacements. If a concern is intermittent and no DTCs are present, refer to historical DTCs and the PC/ED, Section 3 No DTCs Present Index chart for further information.
- 10095858Some 2007-2016 edge/mkx/flex/mkt/mkz/mks/taurus/taurus police/explorer/explorer police equipped with all wheel drive (AWD) and built on or before 30-jun-2016 may exhibit a ticking and/or knocking noise coming from the driveline area. To identify this noise, refer to workshop manual (wsm), section 100-04, and follow the symptom chart. If the source of the noise IS identified as the ptu and/or internal to the ptu, disassemble ptu assembly. Refer to updated wsm, section 308-07. If the ptu IS determined to be repairable, utilize kit gb5z-7p258-a and the included instruction sheet. For claiming, use causal part 7p258 and applicable labor operations in section 07 of the service labor time standards (slts) manual.
- 10095184Replacing the original equipment sync/navigation system with either an aftermarket sync/navigation kit or modifying original sync/navigation parts to provide additional features IS not recommended nor supported on any ford, mercury or lincoln vehicle. Only approved genuine ford accessories or originally installed systems are supported and certified to function correctly with other vehicle systems. If you suspect a system has been modified, the following resources can be used to verify original equipment: monroney label (window sticker), professional technician society (pts) oasis tab select sync or hvbom. For genuine ford accessories use: pts workshop tab select dealer installed accessory or accessory installation.
- 10091151Some 2008-2017 ford/mercury/lincoln vehicles equipped with sync may generate a vhr that identifies a concern with the brakes and suspension category indicating service IS required due to a brake system warning lamp being illuminated. If the park brake was applied when the vhr was gathering data from the major vehicle systems, the brakes and suspension message will be reported as the vhr looks for any warning lamps illuminated in the instrument cluster. Rerun the vhr with the engine on and vehicle in park, and ensure the park brake IS disengaged. If the sync vhr IS still reporting a concern to the customers sync owners account, refer to the appropriate workshop manual section for diagnosis by dtc or symptom. Starting in 2015 not all sync equipped vehicles support vhr, refer to the owners manual for vhr operation.
- 10090681Some 2008-2017 ford/mercury/lincoln vehicles equipped with sync may generate a vhr that identifies a concern with the brakes and suspension category indicating service IS required due to a brake system warning lamp being illuminated. If the park brake was applied when the vhr was gathering data from the major vehicle systems, the brakes and suspension message will be reported as the vhr looks for any warning lamps illuminated in the instrument cluster. Rerun the vhr with the engine on and vehicle in park, and ensure the park brake IS disengaged. If the sync vhr IS still reporting a concern to the customers sync owners account, refer to the appropriate workshop manual section for diagnosis by dtc or symptom. Starting in 2015 not all sync equipped vehicles support vhr, refer to the owners manual for vhr operation.
- 10039155Ford: there may be a rough idle or misses while the malfunction light IS on. There are mutliple possible trouble codes stored.
Every Lincoln MKZ model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.