2010 Lincoln MKZ
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Lincoln › MKZ › 2010
These records cover every 2010 Lincoln MKZ. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
9 recalls name the 2010 Lincoln MKZ. Newest first.
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or…
Risk and remedy
Risk
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to…
Risk and remedy
Risk
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
Risk and remedy
Risk
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Remedy
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may…
Risk and remedy
Risk
If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.
Remedy
Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began November 21, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S34.
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii…
Risk and remedy
Risk
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
Risk and remedy
Risk
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Remedy
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Owner complaints
170 complaints14 involved a crash10 injuries
What owners report most
Latest complaints
- Service brakes, hydraulic › Antilock/traction control/electronic limited slip
The contact owns a 2010 Lincoln MKZ. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulics); however, the part to complete the recall repair was not yet available. The contact stated that while driving at various speeds, the vehicle hesitated to…
The contact owns a 2010 Lincoln MKZ. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulics); however, the part to complete the recall repair was not yet available. The contact stated that while driving at various speeds, the vehicle hesitated to accelerate while depressing the accelerator pedal. Several unknown warning lights illuminated. The dealer was contacted; however, the tool to perform the recall remedy was unavailable. In addition, the contact stated that while attempting to decelerate, the brake pedal felt spongy and required excessive force to come to a complete stop. The vehicle was taken to another dealer, where diagnosis confirmed a Hydraulic Electronic Control Unit (HECU) failure; however, repairs were denied due to a Valve Actuation Service test requirement. The contact stated that the failure posed potential safety issues during winter driving. The manufacturer was notified of the failure by telephone. The failure mileage was approximately 100,000.
- Tires
See attached document for complaint.
- Service brakes, hydraulic › Antilock/traction control/electronic limited slip › Abs warning light
The contact owns a 2010 Lincoln MKZ. The contact stated that upon starting the vehicle, the ABS and the Traction Control warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the ABS had failed and needed to be replaced. The local dealer was…
The contact owns a 2010 Lincoln MKZ. The contact stated that upon starting the vehicle, the ABS and the Traction Control warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the ABS had failed and needed to be replaced. The local dealer was contacted, but the vehicle was not diagnosed and the contact was advised that the VIN was not included in a recall. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 110,000.
- Exterior lighting · Power train · Unknown or other
I bought this car and it started making a tick sound and when I got it home the drive train was hanging
- Service brakes, air › Antilock › Abs warning light
The contact owns a 2010 Lincoln MKZ. The contact stated that on several occasions while driving at various speeds, several unknown warning lights illuminated. Additionally, on several occasions, while driving at various speeds, the brake pedal was depressed, and the brake pedal remained on the…
The contact owns a 2010 Lincoln MKZ. The contact stated that on several occasions while driving at various speeds, several unknown warning lights illuminated. Additionally, on several occasions, while driving at various speeds, the brake pedal was depressed, and the brake pedal remained on the floorboard. The vehicle was taken to an independent mechanic where it was diagnosed that the ABS system needed to be replaced. The vehicle was not repaired. The vehicle was then taken to the dealer where it was determined that the ABS system and the HECU needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 80,000.
- Service brakes · Service brakes, air › Disc › Caliper
The contact owns a 2010 Lincoln MKZ. The contact stated that on several occasions while driving at various speeds, the brake pedal was depressed; however, the vehicle failed to slow as intended. The vehicle was taken to an independent mechanic where the contact was informed that the brake hoses and…
The contact owns a 2010 Lincoln MKZ. The contact stated that on several occasions while driving at various speeds, the brake pedal was depressed; however, the vehicle failed to slow as intended. The vehicle was taken to an independent mechanic where the contact was informed that the brake hoses and brake caliper hoses needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 116,000.
- Service brakes
The brake pedal had a long travel before brakes would apply. I was not able to operate my vehicle without concern for myself and others since brakes did not react quickly. It required a flush of the brake fluid and replacement of the ABS brake module. I believe this type of incident was part of a…
The brake pedal had a long travel before brakes would apply. I was not able to operate my vehicle without concern for myself and others since brakes did not react quickly. It required a flush of the brake fluid and replacement of the ABS brake module. I believe this type of incident was part of a recall on the 2010 Lincoln MKZ. I never received any notice of a recall from Ford and had to pay to replace these defective parts.
- Engine
Water pump failure Car has 44,000 miles. Dealer maintained Safety - I am reading that engine can shut off Known problem with Lincoln/ ford water pump failures in engines Just purchased vehicle last month dealer filled up reservoir w coolant said it just evaporated did not appear anything was…
Water pump failure Car has 44,000 miles. Dealer maintained Safety - I am reading that engine can shut off Known problem with Lincoln/ ford water pump failures in engines Just purchased vehicle last month dealer filled up reservoir w coolant said it just evaporated did not appear anything was leaking Over heat lamp came on, noticed a lot of coolant on ground. From what I am reading class action in Canada was for same problem described as faulty design. Having to tear apart engines adds 14 hours of labor cost. From US class action lawsuit Miletello vs Ford and other suits class action was filed stating a faulty design with water pump being inside the engine. States it can cause catastrophic engine failure. Expensive to repair 14 man hours for labor. Ford has known about the problem and never fixed it.
- Service brakes · Service brakes, hydraulic › Foundation components › Master cylinder
The contact owns a 2010 Lincoln MKZ. The contact stated that while the brake pedal was depressed, he had to apply pressure to the brake pedal to stop the vehicle. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that either the master cylinder or the…
The contact owns a 2010 Lincoln MKZ. The contact stated that while the brake pedal was depressed, he had to apply pressure to the brake pedal to stop the vehicle. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that either the master cylinder or the interlock brake box failed and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The manufacturer was notified of the failure and the contact was transferred to the dealer, but no further assistance was provided. The failure mileage was approximately 173,270.
- Service brakes, hydraulic
The contact owns a 2010 Lincoln MKZ. The contact stated that while his wife was driving at an undisclosed speed, another vehicle cut her off. As a result, the contact’s wife abruptly depressed the brake pedal, but extra force had to be applied to stop the vehicle. No warning light was illuminated.…
The contact owns a 2010 Lincoln MKZ. The contact stated that while his wife was driving at an undisclosed speed, another vehicle cut her off. As a result, the contact’s wife abruptly depressed the brake pedal, but extra force had to be applied to stop the vehicle. No warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the ABS system was leaking brake fluid and the ABS system needed to be replaced. The dealer was notified of the failure and the contact was advised to contact the manufacturer for assistance. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 104,000.
- Air bags
Takata recall. The contact owns a 2010 Lincoln MKZ. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable…
Takata recall. The contact owns a 2010 Lincoln MKZ. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Air bags · Vehicle speed control
The contact owns a 2010 Lincoln MKZ. The contact stated that while in the car wash the transmission was shifted back to the Driver position when suddenly the vehicle experienced unintended acceleration causing the driver to lose control of the vehicle and crash into a pair of the iron post. During…
The contact owns a 2010 Lincoln MKZ. The contact stated that while in the car wash the transmission was shifted back to the Driver position when suddenly the vehicle experienced unintended acceleration causing the driver to lose control of the vehicle and crash into a pair of the iron post. During the crash, the front of the vehicle was severely damaged but the airbags did not deploy. The driver sustained a concussion, head laceration, neck, left leg, and right shoulder injuries which required medical treatment. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet notified of the failure. The failure mileage was 100,000.
- Engine
Wrench light came on a few times when I checked it the codes were p2135 and p0122 and p1576 car didnt accelerate It happen again one time and then it was letting me accelerate but it was very limited
- Service brakes, hydraulic
The contact owns a 2010 Lincoln MKZ. The contact stated while her husband was driving 45 MPH and approaching a traffic light, he had to depress the brake pedal to the floor to stop the vehicle. The driver stated that the advance trac and ABS warning lights were illuminated but turned off shortly…
The contact owns a 2010 Lincoln MKZ. The contact stated while her husband was driving 45 MPH and approaching a traffic light, he had to depress the brake pedal to the floor to stop the vehicle. The driver stated that the advance trac and ABS warning lights were illuminated but turned off shortly after. The driver stated after a week, he experienced the failure again and same the warning lights were illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the ABS module and HCU unit to be replaced. The vehicle was not repaired but was pending repairs. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the VIN was not included. The manufacturer was informed of the failure. The failure mileage was approximately 161,000.
- Service brakes · Service brakes, hydraulic
The contact owns a 2010 Lincoln MKZ. The contact stated that while making a left turn at a low rate of speed, several warning lights including the ABS warning light illuminated on the instrument panel. The contact then received a notification for NHTSA Campaign Number: 19V904000 (Service Brakes…
The contact owns a 2010 Lincoln MKZ. The contact stated that while making a left turn at a low rate of speed, several warning lights including the ABS warning light illuminated on the instrument panel. The contact then received a notification for NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The dealer was contacted and informed him that the part was not yet available. Northtowne Lincoln (21 NE Vivion Rd, Kansas City, MO 64118) was also contacted and advised the contact to take the vehicle to the dealer for service. The contact left his vehicle in the possession of the dealer and after several days, he was notified that parts were not yet available. The contact stated that the manufacturer had exceeded reasonable amount of time for the recall repair. The failure mileage was approximately 138,000. Parts distribution disconnect.
- Service brakes, hydraulic › Foundation components › Master cylinder
The contact owns a 2010 Lincoln MKZ. The contact stated while driving 45 mph, while depressing on the brake pedal the vehicle failed to stop. The contact stated no warning light was illuminated. The contact stated she was able to cruise to an independent mechanic. The contact stated that the…
The contact owns a 2010 Lincoln MKZ. The contact stated while driving 45 mph, while depressing on the brake pedal the vehicle failed to stop. The contact stated no warning light was illuminated. The contact stated she was able to cruise to an independent mechanic. The contact stated that the independent mechanic informed her that the brake master cylinder needed to be replaced. The vehicle was repaired however, the failure persisted. The independent mechanic then stated that the HCU needed to be replaced. The vehicle was repaired but continued to experience the failure. The independent mechanic stated that HCU needed to be replaced a second time. The vehicle was not repaired but was pending repairs. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 243,000.
- Air bags · Electrical system · Engine
I traded in this 2010 Lincoln MKZ on November 24, 2018 at Classic Acura in Beaumont, Texas. Since that time I have contacted both Lincoln Motor Company by phone and email plus Kinsel Ford-Lincoln of Beaumont, Texas in person and by phone. These contacts were done multiple times and today I received…
I traded in this 2010 Lincoln MKZ on November 24, 2018 at Classic Acura in Beaumont, Texas. Since that time I have contacted both Lincoln Motor Company by phone and email plus Kinsel Ford-Lincoln of Beaumont, Texas in person and by phone. These contacts were done multiple times and today I received another recall notice (19S54-ABS HCU Valve Concern (17X29) on the 2010 Lincoln that I no longer own. has not been keeping whoever is the new owner of the 2010 Lincoln MKZ advised of recalls.
- Air bags
Receved a safety recall notice letter. I need a rental car or loaner car from dearership for my own safety while I await the repair of my defected driver side air bag. My vehicle IS not safe to drive at this point.
- Service brakes, hydraulic
TL* the contact owns a 2010 lincoln MKZ. The contact stated that while his wife was driving at various speeds, excessive force had to be applied to the brake pedal for the vehicle to stop. There was no warning light illuminated. The contact received notification of nhtsa campaign number: 19v904000…
TL* the contact owns a 2010 lincoln MKZ. The contact stated that while his wife was driving at various speeds, excessive force had to be applied to the brake pedal for the vehicle to stop. There was no warning light illuminated. The contact received notification of nhtsa campaign number: 19v904000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. Wickstrom ford (600 w. Northwest hwy, barrington, il 60010) was contacted and it was confirmed that the part was not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was unknown. Vin tool confirms parts not available.
- Service brakes, hydraulic
TL* the contact owns a 2010 lincoln MKZ. The contact stated that while driving at various speeds, the brake pedal was depressed however, the vehicle was slow to respond. There was no warning light illuminated. The contact received notification of nhtsa campaign number: 19v904000 (service brakes…
TL* the contact owns a 2010 lincoln MKZ. The contact stated that while driving at various speeds, the brake pedal was depressed however, the vehicle was slow to respond. There was no warning light illuminated. The contact received notification of nhtsa campaign number: 19v904000 (service brakes, hydraulic) however, the part to do the recall repair was unavailable. The vehicle was taken to keystone ford (301 walker rd, chambersburg, pa 17201, (717) 264-5104) where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The approximate failure mileage was 110,000. Vin tool confirms parts not available.
- Service brakes
TL* the contact owns a 2010 lincoln MKZ. The contact received notification of nhtsa campaign number: 19v904000 (service brakes, hydraulic) however, the part to do the recall repair was not available. The contact stated that while driving at 20 mph, the contact rear ended another vehicle when he…
TL* the contact owns a 2010 lincoln MKZ. The contact received notification of nhtsa campaign number: 19v904000 (service brakes, hydraulic) however, the part to do the recall repair was not available. The contact stated that while driving at 20 mph, the contact rear ended another vehicle when he tried depressing the brake pedal and it failed until she pressed it all the way down. The contact refused medical attention and no police report was filed. The contact stated that this was the second collision involving the brake failure. The vehicle was taken to penske lincoln (8850 grossmont blvd, la mesa, ca 91942) for the recall repair however, the dealer informed the contact that the parts were not available and she would be notified once parts were available to do the recall repair. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 124,000. Vin tool confirms parts not available. * (reacll related incident) ts
- Service brakes
This IS not a new issue, but my vehicle IS subject to safety recall 19s54. Despite having known about this issue since at least december 2019, ford has still not repaired it. I have checked many, many times with my local dealer who always indicates parts availability as the issue. This really needs follow-up. Pressure needs to be applied to ford. thank you.
- Service brakes
ABS went off and now pedal wants to go to the floor before stopping. you can feel it grab right away and then fade away. this model has a ABS valve recall but my vin IS not pulling it up.
- Service brakes
There IS a recall from the lincoln ford company for brakes which has been ongoing since 2019. They keep delaying the implementation of the part saying they are still in the testing phase. They are not giving owners the option for courtesy leases.
- Service brakes
My uncle car 2010 lincoln MKZ have problem with brake. When drive brake pedal ok,,,,but sometime park at home all night long and morning start engine and brake pedal go down on floor. He need to pump brake several time to make brake pedal goes up so he can drive. Brake light on dash sometime went…
My uncle car 2010 lincoln MKZ have problem with brake. When drive brake pedal ok,,,,but sometime park at home all night long and morning start engine and brake pedal go down on floor. He need to pump brake several time to make brake pedal goes up so he can drive. Brake light on dash sometime went on when driving but brake pedal normal he bring to dealer and let them check out,,,but no problem solve,,,they still don't know what happen
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Electric power steering failure
The Office of Defects Investigation (ODI) opened a preliminary evaluation to investigate complaints of the loss of power steering while driving. The subject vehicles are equipped with a rack mounted Electric Power Assisted Steering (EPAS) unit.Some of the complaints alleged that the steering assist failed and resulted…
The Office of Defects Investigation (ODI) opened a preliminary evaluation to investigate complaints of the loss of power steering while driving. The subject vehicles are equipped with a rack mounted Electric Power Assisted Steering (EPAS) unit.Some of the complaints alleged that the steering assist failed and resulted in increased steering efforts that contributed to a loss of control and in some cases a crash.The EPAS system was manufactured by TRW Automotive for Ford and was designated as Generation I.These units were first produced and put into vehicle production in July 2008 beginning with the model year (MY) 2010 Ford Fusion and Mercury Milan.The system is comprised of a mechanical steering rack-and-pinion gear with torque sensor, electric assist motor, motor position sensor and a power steering control module (PSCM). The PSCM is self-monitoring and designed to detect faults within the system and can store diagnostic trouble codes (DTCs) if a problem is detected.There are 29 potential DTCs the system can detect.Many of these allow the system to go into reduced-assist steering mode by using the default vehicle speed signal should the live speed signal be lost, if voltage to EPAS system falls below 10.7 or goes above 17 volts, the temperature at the PSCM goes above 105C (221F), or if high friction is detected.Some DTCs will cause the system to go into manual steering mode (no assist). On July 1, 2015, Ford filed a Defect Information Report (DIR) identifying a safety related defect in TRW GEN I EPAS systems installed in some of the subject vehicles (NHTSA Recall 15V-340, Ford No. 15S18).The DIR indicated that intermittent electrical connections caused by quality issues associated with conformal coat contamination and ribbon cable pin misalignment within the steering gear motor may lead to a loss of the motor position sensor signal, resulting in a sudden loss of power assist while driving.The recall covers approximately 393,623 vehicles built from September 2010 through February 2012:2011-12 Fusion built SEP 2010 - FEB 2012; 2011-12 Lincoln MKZ built SEP 2010 - FEB 2012; 2011 Milan built SEP 2010 - DEC 2010; 2011-13 Taurus built SEP 2010 - FEB 2012; 2011-13 Flex with 3.5L GTDI engine built SEP 2010 - FEB 2012; and 2011-13 MKS, MKT with 3.5L GTDI engine built SEP 2010 - FEB 2012.The repair consists of updating the PSCM software to prevent a loss of steering assist while driving. The revised software will provide audible and visual warnings to the driver. If one or more of the following DTCs are stored, C1B00-62, C200B-2F, C200B-61, C200B-62, C200C-2F, C200D-49, U0300-00, U2011-49, U2011-61, U3000-46, U3000-49, U3000-61, U3000-72, U3000-96, P07AE-09, the dealer will replace the EPAS system at no charge to the owner.ODI's analysis of failure data for this PE identified a total of 2,584 complaints to ODI and Ford and 9,967 Ford warranty claims related to the alleged defect.The recalled vehicles account for 1,634 of the complaints and 7,311 of the warranty claims.ODI's analysis identified 40 complaints alleging crashes that may be related to loss of steering assist while driving, 20 of which involved vehicles included in Ford's recall.The information available for the alleged crashes were not sufficient to assess specific causes of the incidents or to verify EPAS malfunctions in each case.Most of the crashes were low-speed impacts with curbs or roadside objects resulting in wheel or minor body damage.None of the injury claims indicated medical attention was required.In addition, statistical modeling of the failure data by NHTSA's National Center for Statistics and Analysis projected 10-year failur
- Floor mat interference with accelerator
On May 27, 2014, Ford Motor Company submitted recall 14E-028 (Ford recall #14S07) to correct a safety-related problem with certain driver's side Ford optional all-weather floor mats sold for use in model year 2006 through 2011 model year Ford Fusion, Mercury Milan, Lincoln Zephyr, and Lincoln MKZ vehicles built at…
On May 27, 2014, Ford Motor Company submitted recall 14E-028 (Ford recall #14S07) to correct a safety-related problem with certain driver's side Ford optional all-weather floor mats sold for use in model year 2006 through 2011 model year Ford Fusion, Mercury Milan, Lincoln Zephyr, and Lincoln MKZ vehicles built at Hermosillo Assembly Plant (HAP) from November 9, 2007, to October 31 ,2010.NHTSA testing determined that the original accessory all-weather mat with a single retention clip (Figure 1), may interfere with accelerator pedal return to idle with the mat retained by the clip and rotated clockwise.Both the single- and double-clip (Figure 2) all-weather floor mats may interfere with the accelerator pedal return to idle when the mats are not secured by the retention clip(s).Testing showed that this can occur if the mats are moved forward from the clipped position approximately two inches into a position in which the rear edge of the mats will abut the retention clip(s) when installed singly and align with the clip(s) when stacked on another floor mat.The pedal interference incidents reviewed by the Office of Defects Investigation (ODI) include 1 crash and 9 incidents with allegations of brake friction materials smoking and/or requiring repair for heat related damage.The crash incident occurred after the parking brake was applied at speed, resulting in loss-of-control vehicle yaw event caused by lock-up of the rear tires.The spin-out resulted in a side impact collision with an oncoming vehicle in an opposing lane of traffic. For the 29 incidents with sufficient information available to make an assessment; 23 (79%) were controlled by the driver either shifting to neutral, turning the engine off, or both; 4 (14%) were ended by the driver either kicking the pedal free (2) or pulling the mat away from the pedal (2); and 2 (7%) were ended by the pedal freeing itself from the mat with no apparent driver action.None of the drivers who reacted to the incident by shifting to neutral or turning the engine off reported any difficulties with either action.The subject mats were sold by Ford and Lincoln dealers directly to customers as an optional accessory equipment item or, beginning in November 2007, the mats were also available as a factory installed accessory if ordered with a new vehicle.Ford estimates that approximately 82,579 affected driver's side all weather floor mats were sold worldwide; either over the counter through Ford dealerships or as original equipment.Owners that purchased the subject all-weather floor mats as a factory installed accessory with their new vehicle will be notified to return their all weather floor mats to their Ford or Lincoln Dealership in exchange for replacement mats.Owners of all other potentially affected vehicles will be notified that, if they have an affected Ford driver's side all weather floor mat, they should return their mats to the dealership in exchange for replacement mats.The VOQs associated with the closing of this investigation are: 10327597, 10332233, 10334211, 10335336, 10339330, 10348772 (and duplicate 10342572), 10372674, 10379562, 10415911, 10426255, 10434107, 10521053, 10554966.This investigation is hereby closed.
- Accel Pedal Interference - Acc Floormat
Unsecured mats may interfere with accelerator pedal return to idle. A heel blocker in the floor pan provides a platform that may lift an unsecured mat into contact with the pedal. Ford introduced new pedals as a running change early in model year (MY) 2010 vehicles. Analysis of complaints received by ODI and Ford show…
Unsecured mats may interfere with accelerator pedal return to idle. A heel blocker in the floor pan provides a platform that may lift an unsecured mat into contact with the pedal. Ford introduced new pedals as a running change early in model year (MY) 2010 vehicles. Analysis of complaints received by ODI and Ford show elevated rates of pedal entrapment incidents in MY 2008 through early 2010 production vehicles. Incidents typically occur following hard pedal applications to pass slower traffic or when merging into faster traffic. Drivers allege continued high engine power after releasing the accelerator pedal and difficulty braking, including reports that the incident was controlled by shifting to neutral or turning the engine off. Drivers and service technicians reference observing evidence of mat interference or note unsecured Ford or aftermarket all weather floor mats in post-incident inspections.Based on information gathered during the Preliminary Evaluation the population being investigated has been narrowed to model years 2008 to 2010.This investigation has been upgraded to an engineering analysis on MY 2008 through early-2010 vehicles (produced through September 2009) to further assess the scope, frequency and safety consequences of the alleged defect.The VOQs associated with the opening of this Engineering Analysis are: 10479693, 10415911, 10379562, 10372674, 10345830, 10342572, 10339330, 10335336, 10334211, 10332233, 10331160, 10329659, 10327597, 10320011, 10232027, 10214131
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10254138All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
- 10250305When performing any transmission fluid change or topoff involving Motorcraft Premium ATF, MERCON V has replaced all versions of Motorcraft Premium ATF and can be used going forward. Mixing Motorcraft Premium ATF and MERCON V in the same transmission is acceptable. After 31-Jan-2024, Motorcraft Premium ATF will no longer be manufactured and will only be available until inventory depletes.
- 10240415Certain 2005-2014 Mustang, 2005-2006 GT, 2004-2011 Ranger, 2006-2012 Fusion and MKZ/Zephyr, 2006-2011 Milan, and 2007-2010 Edge & MKX Vehicles Driver & Passenger Airbag Module Quality Control Inspection REASON FOR THIS SUPPLEMENT Updated Ranger Technical Information to include images of a pass and fail airbag inflator inspection for 2007-2011 model years.
- 10234103Some 2010-2012 Fusion hybrid electric vehicles (HEV), 2010-2011 Milan HEV and 2011-2012 MKZ HEV vehicles may experience reduced electric vehicle operation and increased gasoline engine operation around 10 years of vehicle age and beyond. This may be due to software in the battery energy control module (BECM) and the powertrain control module (PCM). To correct the condition, follow the Service Procedure to reprogram the BECM and PCM.
- 10209374Certain 2005-2014 Mustang, 2005-2006 GT, 2004-2011 Ranger, 2006-2012 Fusion & MKZ/Zephyr, 2006-2011 Milan, and 2007-2010 Edge & MKX Vehicles Driver & Passenger Airbag Module Quality Control Inspection: Ford Motor Company has determined that some vehicles claimed by dealers as repaired under Takata Airbag Safety Recalls 15S21, 17S42, 18S02, 19S01, and 21S12 may not have received the claimed repairs. The propellant in certain Takata airbag inflators can experience an alteration over time with exposure to certain climate conditions. A combination of time, high temperature fluctuations, and humidity contribute to the degradation of the propellant in the inflators. This degradation can cause the propellant to burn too quickly, creating high pressure inside the inflator, and in extreme cases causing the inflator to rupture in the event of a crash necessitating airbag deployment. A ruptured inflator can send inflator parts toward vehicle occupants resulting in serious injury or death. Additional information regarding Takata recalls can be found at www.nhtsa.gov and www.safercar.gov.
- 10205727Certain 2006-2010 Model Year Fusion/Milan/MKZ/Zephyr Vehicles Equipped with Anti-Lock Brake Systems DOT 3 Brake Fluid and Anti-Lock Brake System Function In some of the affected vehicles, customers may return to the dealer with complaints of extended brake pedal travel after either 19S54 or 20S14 was previously performed and the program is closed
- 10160931On vehicles equipped with an automatic transmission it is imperative that the converter pilot hub be greased with Motorcraft Multi-Purpose Grease Spray XL-5-A even if grease was not applied from the factory. Also verify that the engine/transmission alignment dowel pins are present as well as the engine crankshaft dowel pin, if equipped, when installing the transmission. Failure to adequately lubricate the converter hub greatly increases the likelihood of the flexplate cracking in the future. Missing dowels may cause a misalignment issue also resulting in a premature failure. Refer to Workshop Manual (WSM), Section 307-01.
- 10140323The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.
- 10138524The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.
- 10137113Replacing the original equipment SYNC/Navigation system with either an aftermarket SYNC/Navigation kit or modifying original SYNC/Navigation parts to provide additional features is not recommended nor supported on any Ford, Mercury or Lincoln vehicle. Only approved Genuine Ford accessories or originally installed systems are supported and certified to function correctly with other vehicle systems. If you suspect a system has been modified, the following resources can be used to verify original equipment: Monroney Label (Window Sticker), Professional Technician Society (PTS) OASIS tab select SYNC or HVBOM. For Genuine Ford accessories use: PTS Workshop Tab select Dealer Installed Accessory or Accessory Installation.
- 101365972010-2018 various vehicles equipped with SYNC or SYNC 3 may not function when attempting to find or use the Spotify app via AppLink. As of an update released on 1/15/2018 Spotify will no longer be supporting their AppLink integration. No repair attempts should be attempted to correct this concern.
- 10109070The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate when reading these PIDs and cannot display quickly enough to validate a concern. The PCM automatically monitors these inputs more accurately and will set diagnostic trouble codes (DTCs) when appropriate. Using these PIDs for diagnostics will lead to inaccurate results and improper ETB replacements. If a concern is intermittent and no DTCs are present, refer to historical DTCs and the PC/ED, Section 3 No DTCs Present Index chart for further information.
- 10095995Some 2010-2016 epas equipped vehicles may exhibit steering related noises. The workshop manual (wsm) diagnostic procedures have been updated in section 211-02. When diagnosing and repairing epas steering noises use the updated procedures.
- 10095858Some 2007-2016 edge/mkx/flex/mkt/mkz/mks/taurus/taurus police/explorer/explorer police equipped with all wheel drive (AWD) and built on or before 30-jun-2016 may exhibit a ticking and/or knocking noise coming from the driveline area. To identify this noise, refer to workshop manual (wsm), section 100-04, and follow the symptom chart. If the source of the noise IS identified as the ptu and/or internal to the ptu, disassemble ptu assembly. Refer to updated wsm, section 308-07. If the ptu IS determined to be repairable, utilize kit gb5z-7p258-a and the included instruction sheet. For claiming, use causal part 7p258 and applicable labor operations in section 07 of the service labor time standards (slts) manual.
- 10095184Replacing the original equipment sync/navigation system with either an aftermarket sync/navigation kit or modifying original sync/navigation parts to provide additional features IS not recommended nor supported on any ford, mercury or lincoln vehicle. Only approved genuine ford accessories or originally installed systems are supported and certified to function correctly with other vehicle systems. If you suspect a system has been modified, the following resources can be used to verify original equipment: monroney label (window sticker), professional technician society (pts) oasis tab select sync or hvbom. For genuine ford accessories use: pts workshop tab select dealer installed accessory or accessory installation.
- 10091151Some 2008-2017 ford/mercury/lincoln vehicles equipped with sync may generate a vhr that identifies a concern with the brakes and suspension category indicating service IS required due to a brake system warning lamp being illuminated. If the park brake was applied when the vhr was gathering data from the major vehicle systems, the brakes and suspension message will be reported as the vhr looks for any warning lamps illuminated in the instrument cluster. Rerun the vhr with the engine on and vehicle in park, and ensure the park brake IS disengaged. If the sync vhr IS still reporting a concern to the customers sync owners account, refer to the appropriate workshop manual section for diagnosis by dtc or symptom. Starting in 2015 not all sync equipped vehicles support vhr, refer to the owners manual for vhr operation.
- 10090681Some 2008-2017 ford/mercury/lincoln vehicles equipped with sync may generate a vhr that identifies a concern with the brakes and suspension category indicating service IS required due to a brake system warning lamp being illuminated. If the park brake was applied when the vhr was gathering data from the major vehicle systems, the brakes and suspension message will be reported as the vhr looks for any warning lamps illuminated in the instrument cluster. Rerun the vhr with the engine on and vehicle in park, and ensure the park brake IS disengaged. If the sync vhr IS still reporting a concern to the customers sync owners account, refer to the appropriate workshop manual section for diagnosis by dtc or symptom. Starting in 2015 not all sync equipped vehicles support vhr, refer to the owners manual for vhr operation.
- 10090508Some 2010-2012 fusion hybrid, milan hybrid and MKZ hybrid vehicles may exhibit an illuminated malfunction indicator lamp (mil) with diagnostic trouble codes (dtcs) p0030 and/or p0130. Follow the service procedure steps to correct the condition.
- 10058463Lincoln/ford: some vehicles will experience, in hot extreme ambient temperatures, a stop safely now or a malfunction indicator lamp (mil) illuminated in present of battery energy control module (becm) dtc p0a7e and becm needs replaced, and reprogram. Model 2010-12 fusion, milan, MKZ.
- 10057876Ford 2010-2011 milan and MKZ vehicles: customer satisfaction program regarding tail lamp assembly extended coverage to 10 years or 150,000 miles warranty.
- 10057834Ford: no service action IS recommended for this condition. Please use at your discretion. Various 2010-2015 vehicles may experience a turbulence noise, similar to an helicopter noise, at highway speeds when the rear door window(s) or sunroof are open.
- 10043648Ford: the variable camshaft timing vct) solenoid movement may be temporarily restricted due to debris in engine oil that IS causing diagnostic trouble codes (dtcs).
- 10039159Ford: the idle speed drops lower than desired and may fluctuate. There may be two possible trouble codes stored.
- 10039156Ford: the chrome may peel or wrinkle on the chrome handles. This IS caused by the curing process of the finish. 2010 fusion/milan/mks.
- 10039151Ford: there may be loose molding in the base of the rear window glass. 2010 fusion/milan/mkz.
- 10039111Ford: there may be a steering drift while driving on a flat or uneven road surface. 2010-2011 fusion/milan/mkz. This could be normal.
- 10034630Ford/mercury/lincoln: some vehicles equipped with reverse sensing system (parking aid) intermittent tone during normal operations. May exhibit continuous or intermittent tones when no obstacles or fault codes are present when shifting in reverse.
Every Lincoln MKZ model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.