2013 Lincoln MKZ
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Lincoln › MKZ › 2013
These records cover every 2013 Lincoln MKZ. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
13 recalls name the 2013 Lincoln MKZ. Newest first.
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
Risk and remedy
Risk
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Remedy
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed…
Risk and remedy
Risk
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Remedy
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Ford Motor Company (Ford) is recalling certain Replacement Headlamps, part number DP5Z-13008-T and DP5Z-13008-V, sold for use with 2013-2016 Lincoln MKZ vehicles. The headlamps may have an improper beam pattern and incorrect horizontal adjustment, the side markers may not illuminate and DOT markings may be missing. As such, these headlamps fail to comply…
Risk and remedy
Risk
The incorrect headlamps may reduce the driver's visibility or make the vehicle less visible, increasing the risk of a crash.
Remedy
Ford will notify vehicle manufacturers, and dealers will inspect the headlamps, and replace the headlamps, as necessary, free of charge. Additionally, Ford will instruct dealers to return all improper headlamps and not to install them on any vehicles. The recall began June 3, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C10.
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York…
Risk and remedy
Risk
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Remedy
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
Risk and remedy
Risk
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Remedy
Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
Risk and remedy
Risk
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Remedy
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland…
Risk and remedy
Risk
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Remedy
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567…
Risk and remedy
Risk
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Remedy
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30…
Risk and remedy
Risk
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Remedy
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and…
Risk and remedy
Risk
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Remedy
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Lincoln MKZ Hybrid vehicles manufactured April 26, 2012, through September 24, 2013. Due to a manufacturing error, the transmission range sensor may not function properly allowing the affected vehicles to be shifted out of the Park position without first applying the brake pedal. Thus…
Risk and remedy
Risk
Without requiring the brake to be pressed, the vehicle may be unintentionally shifted out of Park, allowing it to roll which may result in a crash.
Remedy
Ford will notify owners, and dealers will update the Powertrain Control Module (PCM) with new software, free of charge. The recall began on January 2014. Customers may contact Ford at 1-866-436-7332. Ford's number for this recall is 13C09.
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
Risk and remedy
Risk
A fuel leak in the presence of an ignition source may result in a fire.
Remedy
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Ford is recalling certain model year 2013 Lincoln MKZ vehicles manufactured April 25, 2012, through March 15, 2013 and equipped with an engine block heater. During use, the engine block heater cords may be bent and in certain temperatures, the wire insulation may crack, exposing the electrical wires.
Risk and remedy
Risk
Exposed electrical wires increase the risk of electric shock.
Remedy
Ford will notify owners, and dealers will replace the block heater cord, free of charge. The recall began on June 28, 2013. Ford's recall number is 13S05. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Owner complaints
109 complaints4 involved a crash2 involved a fire3 injuries
What owners report most
Latest complaints
- Air bags
Component Failure & Inspection: Restraints Control Module (RCM) / physical airbags failed on a 2013 Lincoln MKZ. The 44-page Bosch CDR report proves a hardware failure: Page 8 logs a "YES" command for Frontal and Rollover Discriminating Deployment. System voltage was stable (14.02V at T0), and…
Component Failure & Inspection: Restraints Control Module (RCM) / physical airbags failed on a 2013 Lincoln MKZ. The 44-page Bosch CDR report proves a hardware failure: Page 8 logs a "YES" command for Frontal and Rollover Discriminating Deployment. System voltage was stable (14.02V at T0), and seatbelt pretensioners successfully fired (683.0 ms and 688.0 ms). However, physical airbags completely failed to inflate and left no execution timestamps. This matches NHTSA Campaign for 2013 Lincoln MKZ for air bag but owner was never alerted. NHTSA Campaign where cracked conformal coating shunts deployment voltage to ground. The vehicle/RCM are preserved and available for inspection.Safety Risk: The failure left driver K** ****** unprotected in a violent, multi-stage crash. Entering at 50.70 MPH, the vehicle braked to 40.02 MPH at initial impact struck car then struck the road and flipped ~1 second later. Due to non-deployment, the driver suffered severe injuries requiring critical medical air evacuation (airlift) and 6 months of lost wages so far. Confirmation/Reproduction: Confirmed via forensic data extraction. A retained professional pulled the black box data, generating a 44-page Bosch CDR report proving the software commanded deployment ("YES") but the hardware mechanically failed.Inspections: The Louisiana Uniform Crash Report explicitly notes "Not Deployed" despite the rollover. State Farm Insurance reviewed these digital metrics and reassigned 100% fault to the other driver (D**** *****).Warning Symptoms: None. The system was healthy up to the millisecond of impact. Page 7 logs "No Faults Recorded" at the start of the event. At -1.0 second, the Frontal Air Bag Warning Lamp was "OFF," proving the factory defect was entirely silent and hidden.
- Power train · Service brakes · Suspension
Vehicle: Lincoln MKZ 2013 Dealer: Auto Quest Inc. Description of the Safety Issue: I am submitting this report regarding a vehicle safety concern involving a 2013 Lincoln MKZ that I purchased from Auto Quest Inc. in Renton, Washington. Shortly after purchasing the vehicle, within the first few…
Vehicle: Lincoln MKZ 2013 Dealer: Auto Quest Inc. Description of the Safety Issue: I am submitting this report regarding a vehicle safety concern involving a 2013 Lincoln MKZ that I purchased from Auto Quest Inc. in Renton, Washington. Shortly after purchasing the vehicle, within the first few days of ownership, the vehicle began experiencing significant mechanical problems including transmission issues and persistent brake noise that required multiple repair attempts. These problems appeared almost immediately after the purchase, which raises concerns that the vehicle may have had pre-existing mechanical or safety-related defects that were not disclosed at the time of sale. Since purchasing the vehicle I have had to spend thousands of dollars on repairs in order to keep the vehicle operational. Despite these repairs, the brake system has continued to produce abnormal noise and the vehicle has experienced ongoing mechanical issues. These types of issues may represent potential safety risks to drivers and passengers if the braking system or transmission were to fail while the vehicle is in operation. I am reporting this issue so that the National Highway Traffic Safety Administration can evaluate whether this may represent a broader safety defect affecting this vehicle model or vehicles sold under similar circumstances.
- Steering
I was slowing down to take a turn and I see an error message saying “power steering assist failure”. And steering went stiff..
- Electrical system
Video camera in the back is almost unusable at times, get loss of vision completely or it's flipped image and distorted. Don't know if this counts but I had a issue where key batteries where fine and the car did not want to unlock or start. Also last winter the door would not unlock and if forced would not close.
- Electrical system · Lane departure › Blind spot detection
the driver side mirror blind spot stopped working and all most hit a vehicle coming up alongside of me. Yes it is available No in October
- Electrical system
The contact owned a 2013 Lincoln MKZ. The contact stated that while adjusting the driver's side motorized seat, the contact felt an electric shock through her left hand, prompting the contact to cease the action and immediately turn off the vehicle. No warning lights were illuminated. The vehicle…
The contact owned a 2013 Lincoln MKZ. The contact stated that while adjusting the driver's side motorized seat, the contact felt an electric shock through her left hand, prompting the contact to cease the action and immediately turn off the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined there was short in the motorized seat. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
- Back over prevention
The contact owns a 2013 Lincoln MKZ. The contact stated that while reversing, the back-over prevention camera screen turned off and turned on independently. Additionally, there was a message to contact the dealer displayed. The vehicle was not diagnosed or repaired by an independent mechanic or the…
The contact owns a 2013 Lincoln MKZ. The contact stated that while reversing, the back-over prevention camera screen turned off and turned on independently. Additionally, there was a message to contact the dealer displayed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact referenced an unknown recall; however, the VIN was not under recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.
- Back over prevention
The contact owns a 2013 Lincoln MKZ. The contact stated that the back-over prevention camera was inoperable. The contact stated that occasionally the screen was distorted or blank. The message that the camera was unavailable was displayed. There were no warning lights illuminated. The local dealer…
The contact owns a 2013 Lincoln MKZ. The contact stated that the back-over prevention camera was inoperable. The contact stated that occasionally the screen was distorted or blank. The message that the camera was unavailable was displayed. There were no warning lights illuminated. The local dealer was contacted and confirmed that there was no recall or warranty coverage on the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 82,000.
- Fuel system, gasoline
The contact owns a 2013 Lincoln MKZ. The contact stated that on several occasions while exiting the vehicle, the contact observed an abnormally strong fuel odor outside the vehicle. The vehicle was taken to an independent mechanic; however, the failure was not able to be replicated; however, the…
The contact owns a 2013 Lincoln MKZ. The contact stated that on several occasions while exiting the vehicle, the contact observed an abnormally strong fuel odor outside the vehicle. The vehicle was taken to an independent mechanic; however, the failure was not able to be replicated; however, the gas cap was replaced. The contact stated that the failure persisted. The contact believed that the failure was related to NHTSA Campaign Number: 13V227000 (Fuel System, Gasoline); however, the VIN was not included. The manufacturer was notified of the failure. The failure mileage was unavailable.
- Steering
The contact owns a 2013 Lincoln MKZ. The contact stated while driving at various speeds, the steering was vibrating and jiggling. The contact stated that the steering wheel was loosened near the gear housing. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The…
The contact owns a 2013 Lincoln MKZ. The contact stated while driving at various speeds, the steering was vibrating and jiggling. The contact stated that the steering wheel was loosened near the gear housing. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 19V632000 (Steering); however, the VIN was not included. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 63,800.
- Engine
Catalytic converter, reduced engine power and toxic fumes. I had it inspected and would cost me $1200, I purchased the vehicle from dealership and was not made aware of the recalls and customer satisfaction program that would have covered the catalytic converter under campaign #20m01. When I became…
Catalytic converter, reduced engine power and toxic fumes. I had it inspected and would cost me $1200, I purchased the vehicle from dealership and was not made aware of the recalls and customer satisfaction program that would have covered the catalytic converter under campaign #20m01. When I became aware of the program it was too late by a couple of months, there was no prior symptoms prior to the failure, I became aware of the problem December 2023 due to warning light (check engine). This has became an inconvenience and a headache especially knowing the problem could have been avoided if I received the "letter" regarding customer satisfaction program but I never did.
- Service brakes
Car (93,000 miles) was operating fine, no check engine nor any other lights. I go into pharmacy come back out get in car to shift gears into drive and I notice the brake pedal sink to floor. As I am driving I notice that when braking it continues to take a longer distance to stop (brake light comes…
Car (93,000 miles) was operating fine, no check engine nor any other lights. I go into pharmacy come back out get in car to shift gears into drive and I notice the brake pedal sink to floor. As I am driving I notice that when braking it continues to take a longer distance to stop (brake light comes on). I recently had a spinal fusion so my safety and others was put into jeopardy. There was no waring of potential problems and I regularly have the car maintenance with no indication of needing any work done. I noticed all brake fluid was gone so I refilled hoping for the best but the fluid leaked out of the front passenger side brake line causing the fluid to be sprayed everywhere. Since, the problem happened so suddenly I checked for any brake problems concerning my vehicle type and I found that it has a recall for this problem. This has been an inconvenience due to being my only source of transportation, I need to get my meds, recovering from back surgery, now this!
- Electrical system · Steering
Power steering fault, Hard to steering.
- Steering
When turn and more specifically u-turns or sharp turns, the steering is very hard. I noticed that there was a recall on power steering for the Lincoln MKZ 2013 for cars registered in Iowa. However, Lincoln is saying that my car is not covered.
- Lane departure › Assist · Lane departure › Warning · Steering
The power steering suddenly stopped working as I was on the highway and couldn’t control my car without warning. It started working momentarily and then stopped again. It’s been over 24 hours. The fuses were checked. At the same time that the steering went out two messages appeared. “Lane keeping sys malfunction” and “steering loss stop safety”. It is available for inspection currently.
- Electrical system
The contact owns a 2013 Lincoln MKZ. The contact stated while starting the vehicle and driving at various speeds, there was a loud beeping sound as if the doors were unlocked or opened. There were no warning lights or error messages displayed. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 160,000.
- Wheels · Wheels › Lugs/nuts/bolts/studs
Took car in for an oil change and tire rotation. The dealer did the oil change but could not do the tire rotation because the lug nuts needed to be replaced.
- Seat belts
The seat belts unlock at any given time
- Steering
The contact owns a 2013 Lincoln MKZ. The contact stated that while driving at low speeds, the power steering became inoperable. There were no warning lights illuminated. The vehicle was towed to her residence. The vehicle was then taken to an independent mechanic who informed her about the steering…
The contact owns a 2013 Lincoln MKZ. The contact stated that while driving at low speeds, the power steering became inoperable. There were no warning lights illuminated. The vehicle was towed to her residence. The vehicle was then taken to an independent mechanic who informed her about the steering recalls for the vehicle regarding the electrical power steering assist which caused the power steering column to fail. The mechanic referred the contact to the dealer. The local dealer was contacted and informed her that the repair was not covered under recall. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 19V632000 (Steering) and NHTSA Campaign Number: 15V250000 (Steering). The manufacturer was contacted and referred the contact to the NHTSA hotline. The approximate failure mileage was 67,000.
- Electrical system
The air blower and radio automatically adjust. The air will turn on and off by itself and go from low speed to full blast and all in between. The radio automatically adjusts volume by itself. Luckily, so far when it’s happens it can be turned off and doesn’t come back on. However, you can see the…
The air blower and radio automatically adjust. The air will turn on and off by itself and go from low speed to full blast and all in between. The radio automatically adjusts volume by itself. Luckily, so far when it’s happens it can be turned off and doesn’t come back on. However, you can see the lights on the volume button control going crazy from high to low. It happens continually. The radio can barely be used because it won’t stay consistent
- Service brakes, hydraulic
The contact owns a 2013 Lincoln MKZ. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a…
The contact owns a 2013 Lincoln MKZ. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Service brakes, hydraulic
The contact owns a 2013 Lincoln MKZ. The contact received notification of NHTSA Campaign Number:23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable…
The contact owns a 2013 Lincoln MKZ. The contact received notification of NHTSA Campaign Number:23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Structure › Body
The doors of the vehicle fail to latch closed when the temperatures get below freezing. There has been a recall previously repaired in 2016 per vehicle records, however this seems to be an issue now.
- Service brakes, hydraulic › Foundation components › Hoses, lines/piping, and fittings
The contact owns a 2013 Lincoln MKZ. The contact stated while driving 70 MPH, the brake pedal was depressed to slow the vehicle however, the brake pedal went to the floorboard and the vehicle failed to stop within a reasonable distance. The contact allowed the vehicle to independently slow down…
The contact owns a 2013 Lincoln MKZ. The contact stated while driving 70 MPH, the brake pedal was depressed to slow the vehicle however, the brake pedal went to the floorboard and the vehicle failed to stop within a reasonable distance. The contact allowed the vehicle to independently slow down before pulling over to the side of the roadway and activating the parking brake. The vehicle was turned off and then towed to an independent mechanic to be diagnosed. The contact was informed that there was a hole in the brake line. The brake line was replaced, and brake fluid was added to the reservoir. The vehicle was repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 43,000.
- Electrical system · Seat belts
The middle rear seat belt locks up when you fold the seat down and the only way to lift the seat is to remove the seat belt from the car and allow it to fully retract. But as soon as the seat get laid down again you have to repeat the process. There are multiple videos on YouTube of multiple ford…
The middle rear seat belt locks up when you fold the seat down and the only way to lift the seat is to remove the seat belt from the car and allow it to fully retract. But as soon as the seat get laid down again you have to repeat the process. There are multiple videos on YouTube of multiple ford vehicles having the same problem. Secondly periodically all the lights on the dash come on and it says all the Advanced Driver Assistant systems aren’t working and the electronic assist powersteering stops working. It lasts anywhere from a couple minutes or until the car is turned off for a long time. There are also multiple videos on YouTube showing the same problem on multiple Lonicoln MKZ’s.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Front Brake Jounce Hose Failures
On August 8, 2022, the Office of Defects Investigation (ODI) opened this investigation based on 50 Vehicle Owner Questionnaires (VOQs) alleging front brake jounce hose ruptures on model year (MY) 2013-2018 Ford Fusion and Lincoln MKZ vehicles. A ruptured front brake hose results in a brake fluid leak. As a result, the…
On August 8, 2022, the Office of Defects Investigation (ODI) opened this investigation based on 50 Vehicle Owner Questionnaires (VOQs) alleging front brake jounce hose ruptures on model year (MY) 2013-2018 Ford Fusion and Lincoln MKZ vehicles. A ruptured front brake hose results in a brake fluid leak. As a result, the driver may experience an increase in pedal travel and a reduction in the rate of deceleration, increasing the risk of a crash. It should be noted that the subject vehicles identified fell outside the scope of NHTSA Safety Recall 20V-469, which addressed front brake hoses rupturing on certain MY 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The result causes a brake fluid leak, lengthening the distance needing to stop the vehicle, increasing the risk of a crash.On March 10, 2023, Ford Motor Company (Ford) submitted to NHTSA Safety Recall 23V-162 (Ford Recall 23S12) to address front brake jounce hoses that may rupture. Ford found the rupture occurs from a localized failure of the internal reinforcement braid due to cyclic fatigue through tensile/bending and torsional inputs during suspension and steering articulations. The supplier for the front brake jounce hoses is Hitachi. This recall affects the subject vehicles equipped with non-hybrid engines and the suspect front brake jounce hoses (a total of 1,280,726 vehicles). The recall covers subject vehicles built from February 3, 2012 to July 19, 2017 when the suspect hoses were used in vehicle production. The remedy is for dealerships to replace both front brake jounce hoses with new hoses that have a revised braid material at no cost. The vehicles equipped with hybrid engines are excluded from the recall because the internal hose pressure is much lower due to the regenerative braking provided by the hybrid brake system. No failures of brake hoses on hybrid vehicles have been reported to ODI or Ford.Ford's actions address ODIs concerns at this time. Hybrid vehicles will be monitored for related failures. The agency reserves the right to take further action if warranted by new circumstances.The 103 ODI numbers cited above can be viewed at NHTSA.gov under the following ID numbers:11511014, 11510867, 11510318, 11509030, 11505993, 11504989, 11504400, 11502147, 11502082, 11501820, 11501283, 11498439, 11498296, 11496842, 11496335, 11494931, 11494851, 11494252, 11493001, 11492084, 11492070, 11491444, 11491274, 11488858, 11488027, 11487627, 11487416, 11487233, 11486150, 11484924, 11484526, 11484080, 11483948, 11483926, 11483739, 11483723, 11482773, 11482690, 11481077, 11480788, 11480294, 11480052, 11479338, 11479334, 11479252, 11479247, 11479187, 11479094, 11479048, 11478985, 11478953, 11478729, 11478216, 11476892, 11476282, 11470558, 11468994, 11467109, 11466294, 11462746, 11461217, 11456065, 11455367, 11444848, 11436419, 11436376, 11430685, 11428329, 11425083, 11421026, 11420738, 11420735, 11420298, 11418197, 11403926, 11397549, 11366991, 11366757, 11361016, 11359968, 11354569, 11352165, 11350344, 11348799, 11343929, 11343205, 11331947, 11329020, 11319596, 11310529, 11292271, 11288455, 11254787, 11253479, 11253244, 11234622, 11230669, 11230050, 11228240, 11221111, 11143630, 11129392 and 11120228.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
- Door Latch Failures
In December 2019, the Office of Defects Investigation (ODI) opened this investigation based on 235 Vehicle Owner Questionnaires (VOQs) alleging doors failed to latch when closed, and/or inadvertently opened while driving, on model year (MY) 2012-2014 Ford Fiesta, and 2013-2014 Fusion and Lincoln MKZ. Some VOQs…
In December 2019, the Office of Defects Investigation (ODI) opened this investigation based on 235 Vehicle Owner Questionnaires (VOQs) alleging doors failed to latch when closed, and/or inadvertently opened while driving, on model year (MY) 2012-2014 Ford Fiesta, and 2013-2014 Fusion and Lincoln MKZ. Some VOQs reported the failure occurred after the latch had been remedied under a prior recall which involved fracture of the latch pawl spring tab due to thermally induced cyclic fatigue. Other VOQs alleged a similar failure in vehicles not previously recalled. A latch with a fractured pawl spring tab typically results in a ?door will not close? condition, however in certain somewhat rare circumstances, may result in the door coming open while driving. In response to ODI?s investigation, Ford has announced three field actions, as discussed below.On March 23, 2020, Ford submitted Safety Recall 20V-177 (Ford 20S15), a regional recall campaign to address door latch failures in vehicles not previously recalled under Safety Recalls 15V-246, 16V-643 and 17V-210. The recall affects vehicles currently or ever registered in certain high ambient temperature states (see 20V-177 for affected states). As a remedy, Ford will replace all four door latches free of charge.On August 24, 2020, Ford issued a non-safety regional field action (Ford 20R01) to address door latch failures on the same model/MY vehicles not covered under 20V-177 (i.e., not currently/ever registered in affected states). According to Ford, spring tab failure rates for vehicles covered by this action are about half that of the 20V-177 vehicles. Under this action, dealers will replace all door latches, free of charge, if either; a) the vehicle exhibits a related latch concern, or b) if the vehicle owner expresses a concern about the latches in their vehicles. Details can be found under NHTSA TSB No. 10190990, a copy of which is available in this investigative file available at NHTSA.gov.On June 8, 2020, Ford submitted Safety Recall 20V-331 (Ford 20S30) addressing vehicles previously remedied under NHTSA Recalls 15V-246, 16V-643 and 17V-210, where the repair may not have been properly completed, specifically not all of the door latches were replaced, or replaced correctly. This recall involves an inspection of the latches, with the option for a consumer self-inspection; owners could view the date codes on their latches (and confirm child safety locks are present on the rear doors) and then submit the information to Ford?s mobile app or website. A dealership inspection option was also available. Any vehicle found to have unreplaced defective latches requires the replacement of all door latches as directed by Ford.Regarding the 4,494 reports cited above, 1,485 involve scope-related failures (with 13% alleging door opening), and the remaining 3,009 reports involving remedy concerns (with 18% alleging door opening - note ODI was unable to verify the allegations of door opening). The three ODI injuries were all relatively minor. Ford?s reported injury incidences include one (unconfirmed) report of an ejection, three minor injuries with the others involving undisclosed injuries. Ford?s crashes involved two (unconfirmed) crashes alleging the incident door contacted another vehicle and three involving doors striking other property.The recalled vehicles include MY 2011-2015 Ford Fiesta, 2013-2016 Ford Fusion and Lincoln MKZ, 2015 Ford Mustang and Lincoln MKC, 2013-2015 Ford Escape and Ford C-MAX, 2012-2015 Ford Focus and 2014-2016 Ford Transit Connect.Ford's actions address ODI's concerns at this time. ODI will take further action if warranted by new information. The reference (OD
- Door Latch Failure
The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of doors failing to latch and/or inadvertently opening on model year (MY) 2011-2013 Ford Fiesta, MY 2013 Ford Fusion and MY 2013 Lincoln MKZ vehicles. All of the affected vehicles share the same door latch design.ODI has…
The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of doors failing to latch and/or inadvertently opening on model year (MY) 2011-2013 Ford Fiesta, MY 2013 Ford Fusion and MY 2013 Lincoln MKZ vehicles. All of the affected vehicles share the same door latch design.ODI has received 281 unique reports related to the alleged problem, with over 100 claiming that the door(s) opened inadvertently while the vehicle was in motion. There were no crashes reported however three separate injuries were indicated, all caused by a rebounding door striking a consumer after they attempted to close it. In response to ODI's Information Request (IR) letter, Ford Motor Company (Ford) responded with 1,102 unique reports related to the alleged problem. There were no injury claims but there were two claims of low speed accidents occurring involving the door opening while driving and damaging property. Ford also submitted 10,883 warranty claims related to door latch failures.Many customers indicated that the door would not latch at all and accordingly they decided to restrain the door by other means (looping the seatbelt through the door, or using rope or tape) in order to drive the vehicle.Some customers also reported multiple door latch failures occurring on the same vehicle on different doors occurring months apart.On April 23rd, 2015 Ford notified ODI that it would conduct a safety recall (15V-246) to remedy door latches failures on certain MY 2011-2014 Ford Fiesta and MY 2013-2014 Ford Fusion and Lincoln MKZ vehicles.According to Ford, the pawl spring tab located within the door latch can break off, or separate and result in a ?door will not close condition.The recalled vehicles include Fiesta vehiclesmanufactured from the start of the MY 2011 to May 2013 and Fusion and MKZ vehicles manufactured from the start of the MY 2013 year until May 2013.In May 2013 Ford reports that it made a manufacturing quality control change, specific to the spring tab, to improve the performance of the existing part.The door latch spring tab was redesigned and the new latch was phased into production in December 2014 with a new part number.Ford will replace all four door latches on the affected vehicles with the new latch design currently in production.The recall action initiated by the manufacturer appears to address the safety risks of concern to ODI.Accordingly, the investigation is closed.The ODI reports cited above can be reviewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the identification (ODI) numbers found in the attached list.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11008948While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.
- 10235153For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.
- 10228876Some Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
- 10226752Some 2013-2016 Escape/Fusion/MKZ vehicles may display an error message when updating the All Wheel Drive-ATC Barcode using the IDS service function after installing a new rear drive unit assembly (RDU) or active torque coupling (ATC) clutch assembly. To prevent this error from occurring, enter the universal ATC 4 digit barcode 7772. Once programmed, perform several figure 8 turns at parking lot speeds to verify there is no binding from the all wheel drive (AWD) system. If the vehicle binds in a turn, perform Pinpoint Test A. Refer to the Workshop Manual (WSM), Section 308-07A > Diagnosis and Testing.
- 10225540Certain 2015-2019 Model Year Edge and Lincoln MKX Vehicles and 2013-2018 Model Year Fusion and Lincoln MKZ Vehicles Front Brake Flexible Hose Replacement REASON FOR THIS SUPPLEMENT Parts Requirements / Ordering Information: Part numbers for Edge and MKX vehicles have been added. Edge and MKX model year updated from 2018 to 2019, build dates remain the same.
- 10225458Some 2013-2020 Fusion, MKZ and 2013-2018 C-Max vehicles equipped with an HF35 transmission may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges including neutral when the vehicle is moving but will not be present when the vehicle is stationary or in park.
- 10222788Some Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
- 10222518Certain 2015-2018 Model Year Edge and Lincoln MKX Vehicles and 2013-2018 Model Year Fusion and Lincoln MKZ Vehicles Front Brake Flexible Hose Replacement Submitting Owner Letters
- 10218898Certain 2015-2018 Model Year Edge and Lincoln MKX Vehicles and 2013-2018 Model Year Fusion and Lincoln MKZ Vehicles Front Brake Flexible Hose Replacement In some of the affected vehicles, brake fluid may leak from one or both front brake flexible hoses. If the brake fluid reservoir is depleted below a predetermined level, the brake fluid warning indicator light will illuminate. The driver may experience an increase in pedal travel together with a reduction in the rate of deceleration over time.
- 10211728Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2020-2022 Escape, 2021-2022 Corsair, 2022 Maverick vehicles equipped with HF35/HF45 hybrid transmissions can now be disassembled to repair and clean any contamination that may have been the result of a differential or transfer shaft bearing failure and the transmission can be overhauled/rebuilt. Service tools and service parts are now available. Refer to the Workshop Manual, Section 307-01.
- 10209209This article supersedes TSB 21-2236 to update the models and year affected. Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2022 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2022 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2022 F-Super Duty, 2018-2022 EcoSport/Expedition, 2019-2022 Ranger/Nautilus, 2021-2022 Bronco/Bronco Sport/Mustang Mach-E, 2022 Maverick vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
- 10205040Hard start/no start/loss of engine RPM after refueling - built on or before 11/09/2013
- 10205031Touchscreen navigation system - arabic language - blank screen
- 102050102.0L Ecoboost - Fuel odor
- 102050086F35 Transmission - Fluid leak at left side halfshaft seal - built on or before 10/14/2013
- 102049962.0L GTDO - Illuminated MIL with DTC p2096 - Built on 09/01/2012 and through 08/01/2013
- 1020498749 CFR Part 579.5 Monthly Communications - March 2016 Air bag warning light illuminated with diagnostic trouble code (DTC) B141B and/or B141C
- 1020498649 CFR Part 579.5 Monthly Communications - January 2016
- 10199536Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2021 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2021 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2021 F-Super Duty, 2018-2021 EcoSport/Expedition, 2019-2021 Ranger/Nautilus, 2021 Bronco Sport/Mustang Mach-E vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
- 10186409Some 2013-2020 MKZ vehicles may need the exterior rear view mirror replaced. The replacement exterior mirror will have different wiring than the originally equipped mirror. Follow the Service Procedure steps below to modify the vehicle-side wiring harness to accept the replacement mirror wiring.
- 10183776Some 2013 Escape, 2013-2014 Fusion and MKZ vehicles built on or before 11/9/2013 may exhibit a hard start, no start and/or a loss of engine RPM after refueling. Some vehicles may also exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P1450 and/or P0456 stored in powertrain control module (PCM) memory.
- 10183767Some 2012-2016 vehicles equipped with a touchscreen navigation system and the language set to Arabic may exhibit a blank screen. This may be the result of the ribbon cables not being fully seated inside the front display interface module (FDIM) or an improper software configuration of the FDIM.
- 10183418Some 2013-2020 MKZ vehicles may need the exterior rear view mirror replaced. The replacement exterior mirror will have different wiring than the originally equipped mirror. Follow the Service Procedure steps below to modify the vehicle-side wiring harness to accept the replacement mirror wiring.
- 10181933This article supersedes 17-2225 to update the vehicle model years affected and Service Procedure. Some 2013-2014 Fusion and 2013-2020 MKZ vehicles may exhibit unintended exterior mirror movement in wet weather conditions. This may be due to water intrusion into the exterior mirror connector. To correct the condition, follow the Service Procedure steps to remove the 16 pin connector and install two weather tight 8 pin connectors.
- 10180428Some 2009-2020 Ford and Lincoln vehicles equipped with turbochargers may exhibit an oil leak from the turbocharger oil supply or return tubes, O-rings or 6.7L pedestal gasket. Although oil may collect on the turbocharger, it is very rare for a turbocharger to leak oil. To isolate the source of the leak, refer to Workshop Manual (WSM), Section 303-00 General Information > Diagnosis and Testing > Engine > Engine Oil Leaks - Fluorescent Oil Additive Method procedure. When an oil leak is present at a turbocharger oil supply or drain tube, remove the affected oil tube and inspect for damage, and replace the O-ring seals, pedestal gasket or oil tube as required. Refer to WSM, Section 303-04. For claiming, use the affected oil tube or pedestal gasket as the causal part and applicable labor operations in Sections 6 and 9 of the Service Labor Time Standards (SLTS) Manual.
- 10177863This article supersedes TSB 19-2026 to update the vehicle model years affected. Some 2000 and newer Ford/Lincoln/Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended.
- 10177123Some 2013-2016 Fusion/MKZ/C-MAX vehicles equipped with an HF35 transmission and built on or before 15-Aug-2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges including neutral when the vehicle is moving but will not be present when the vehicle is stationary or in park. This may be due to the differential side bearings and/or the transfer shaft and housing. To correct the condition, follow the Service Procedure to install either a transfer shaft kit or a remanufactured transmission assembly.
- 10176123Some 2012-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit an inoperative remote start with a 'Vehicle Failed To Start' message when using MyFord Mobile/Ford Pass/Lincoln Way mobile applications. The cellular cloud systems will only allow two remote start requests from the MyFord Mobile/Ford Pass/Lincoln Way apps without a vehicle drive event occurring. If a third remote start request is received, a Vehicle Failed To Start message will be displayed quickly in the mobile app. Once the vehicle is driven, the remote start counter is reset and will allow remote start commands to be sent from the mobile app. If the remote start system is not functioning using the key fob, refer to Workshop Manual (WSM) Section 303-06 for further diagnosis.
- 10175895Some 2013-2018 C-Max, 2013-2020 Escape/Fusion/MKZ, 2015-2018 Focus,2015-2019 MKC, 2015-2020 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2020 F-Super Duty, 2018-2020 EcoSport/Expedition, 2019-2020 Ranger/Nautilus vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
- 10173001In the affected vehicles, it may be possible that certain driving maneuvers can result in an overheated catalytic converter, catalyst degradation, and an illuminated malfunction indicator light (MIL) with diagnostic trouble codes (DTCs) P0420 and/or P0430 stored in the powertrain control module (PCM).
- 10171963Some 2013-2016 MKZ vehicles equipped with adaptive headlamps may exhibit a Check Headlamp System fault message in the instrument panel cluster (IPC) after the right headlamp is replaced. Diagnostic trouble code (DTC) B1D65 may also be stored in the headlamp control module (HCM). To correct this condition install a new right headlamp (13008). Right headlamps built on or after 17-Oct-2019, or reworked headlamp assemblies identified with a green dot on the box and/or a green paint mark on the headlamp near the part number label, will no longer have this issue. For claiming, use Causal Part (13008) and applicable Labor Times in the Service Labor Time Standards (SLTS) Manual.
- 10170901Some 2013-2016 Fusion, MKZ and C-MAX vehicles equipped with an HF35 transmission and built on or before 15-Aug-2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges including neutral when the vehicle is moving but will not be present when the vehicle is stationary or in park. This may be due to the differential side bearings and/or the transfer shaft and housing. To correct the condition, follow the Service Procedure to install either a transfer shaft kit or a remanufactured transmission assembly.
- 10169947Some 2013-2016 MKZ vehicles equipped with adaptive headlamps may exhibit a Check Headlamp System fault message in the instrument panel cluster (IPC) after installation of a new right headlamp. Diagnostic trouble code (DTC) B1D65 may also be stored in the headlamp control module (HCM). This may be due to a quality issue with the right headlamp service part, which was corrected on headlamps built on and after 17-Oct-2019. In addition, some headlamps with Earlier build dates were reworked with corrective actions and may be installed. Reworked headlamp assemblies are identified by having a green dot on the box and/or a green paint mark on the headlamp near the part number label. For claiming, use the headlamp base number as the causal part and applicable labor from the Service Labor Time Standards (SLTS) Manual.
- 10169940Some 2013-2015 Fusion/MKZ/Escape/MKC with a 1.6L GTDI, 1.5L GTDI, or 2.0L GTDI may exhibit a lack of power, loss of power, or stall when placed in gear with DTCs P00C6, P0087, P008A, P008B, P018C, or P018D. If normal diagnosis leads to a biased or failed Fuel Low Pressure (FLP) sensor, the sensor is available without the need to order the entire fuel line assembly. The FLP sensor, located on the fuel supply line to the high pressure pump, provides the low side fuel pressure input to the PCM so the Fuel Driver Module can be controlled accordingly. The FLP PID can be viewed in the Datalogger and then compared to a manual pressure gauge per pinpoint test HC in the PCED to validate the sensor is working properly. The Fusion/MKZ catalog has been updated to show the sensor availability.
- 10169898Some 2015-2019 F-150, 2015-2020 Explorer, 2017-2019 F-Super Duty, 2017-2020 Continental, 2018-2020 Expedition/Navigator, 2016-2018 MKX, 2019-2020 Nautilus, 2020 Aviator/Corsair and 2013-2020 MKZ vehicles equipped with multi-contour seats may exhibit intermittent multi-contour seat operation and/or massage and lumbar adjust inoperative from the seat switch or SYNC screen with or without diagnostic trouble code (DTC) B1471, U024B, and/or U024C. This may be due to terminal fretting at the connector for the driver multi-contour seat module (SCMG) and passenger multi-contour seat module (SCMH). To correct the condition, follow the Service Procedure steps to replace the connectors and reroute the harness.
- 10167230Some 2013-2016 MKZs vehicles with Adaptive Headlamps may exhibit a Check Headlamp System fault message in the instrument panel cluster (IPC) after one or both headlamps were replaced. Diagnostic trouble codes (DTCs) B1D64 and/or B1D65 may also be stored in the headlamp control module (HCM). Confirm the headlamps illuminate normally, but do not attempt additional repairs at this time. Engineering is investigating, monitor OASIS for updates. The swivel function will remain inoperative until a corrective action becomes available. The headlamps will continue to function to fully meet all applicable lighting requirements.
- 10165709Some 2015-2019 F-150/Explorer, 2017-2019 F-Super Duty/Continental, 2018-2019 Expedition/Navigator, 2016-2018 MKX, 2019 Nautilus, and 2013-2019 MKZ vehicles equipped with Multi-Contour seats may exhibit intermittent multi-contour seat operation and/or massage and lumbar adjust inoperative from the seat switch or SYNC screen with or without diagnostic trouble code (DTC) B1471, U024B, and/or U024C. This may be due to terminal fretting at the connector for the driver multi-contour seat module (SCMG) and passenger multi-contour seat module (SCMH). To correct the condition, follow the Service Procedure steps to replace the connectors and reroute the harness.
- 10164508Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid can attack the glass and cause visual distortion and/or discoloration on the outer surface which cannot be removed by further cleaning. If this type of distortion is found, inspect the area of the glass that is covered by the cowl and/or molding. The portion of glass that is covered by the cowl or molding will not be affected by the acid. Hydrofluoric acid damage is not a defect in material or workmanship and is not a warrantable condition.
- 10164497For Ford and Lincoln vehicles that require positive or negative battery terminal replacement, it is not necessary to replace the complete battery cable harness (14300 and 14301) for this concern. Positive battery cable clamp BT4Z-14450-AA and negative battery cable clamp BT4Z-14450-BA are available for this type of repair. Do not cut or shorten the battery cable, instead carefully remove the affected battery cable clamp and clean the cable end as necessary to preserve wire length. Some rework may be necessary for some vehicle environments. Bend the new positive battery cable clamp as needed and crimp it to the existing battery cable. Make sure to use heat shrink tubing over the battery cable to battery cable clamp connection. Obtain the heat shrink tube locally.
- 10163571Some 2013-2016 Fusion and MKZ vehicles may not have a valid 5 digit key code stored in the Ford key code retrieval system. If both keys are lost and the original selling dealer does not have the key code on file, a new lock set may be needed. For Fusion IKT (non push-button start) use lock set ES7Z-5422050-A, Fusion push-button start use lock set ES7Z-5422050-B, and for Lincoln MKZ use lock set DP5Z-5422050-A. Kits include pre-cut keys. The push-button start kits come with back-up key blades, but do not include passive key remotes which will need to be ordered separately. Rotunda, the Technical Assistance Center, or the Customer Relations Center will not have key code information.
Every Lincoln MKZ model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.