2011 Mercedes-Benz C350
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Mercedes-Benz › C350 › 2011
These records cover every 2011 Mercedes-Benz C350. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2011 Mercedes-Benz C350. Newest first.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014 C250, C300 4Matic, C350, C63 AMG, E350 4Matic Coupe, E350 Cabrio, E350 Coupe, SLS AMG Cabrio, SLS AMG Coupe, 2014-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, GLK 350, GLK250 BlueTec 4Matic, GLK350 RWD, 2015-2017 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2014-2017 E550 Cabrio, and…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the passenger or other occupants resulting in serious injury or death.
Remedy
MBUSA will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. The recall began March 29, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2008-2011 C300 Sedan, C300 4matic Sedan, C350 Sedan, C63 AMG Sedan vehicles, 2010-2011 GLK350, GLK350 4-Matic and E350 Coupe vehicles, 2011 SLS AMG, E350 Convertible, E550 Coupe and E550 Convertible vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii…
Risk and remedy
Risk
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy
MBUSA will notify owners, and dealers will replace the passenger frontal air bag modules, free of charge. Owners were sent an interim notification October 2016. A second notice will be mailed when remedy parts are available. Owners may contact MBUSA customer service at 1-877-496-3691.
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2009-2010 ML320 BlueTec 4Matic, GL320 BlueTec 4Matic and R320 CDI 4Matic, 2011 E350 Cabriolet and E550 Cabriolet, 2009-2011 ML350, ML350 4Matic, ML550 4Matic, ML63 AMG, and C63 AMG, 2010-2011 ML450 4Matic Hybrid, E350 Coupe, E350 4Matic, E550 Coupe, E550 4Matic, and E63 AMG, 2011-2012 GL350…
Risk and remedy
Risk
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
MBUSA will their notify owners, and Fiat Chrysler will notify the affected Chrysler owners. Dealers for the respective brands will replace the driver's frontal air bag module, free of charge. This recall began November 2016. Mercedes-Benz owners may contact MBUSA customer service at 1-800-367-6372 and Chrysler owners may contact Fiat Chrysler customer service at 1-800-853-1403.
Mercedes-Benz USA, LLC (Mercedes) is recalling certain model year 2008-2011 C300, C300 4Matic, C350, and C63 AMG vehicles manufactured January 26, 2007, through July 13, 2011. In the affected vehicles, a poor electrical ground connection may result in the dimming or failure of the tail lights.
Risk and remedy
Risk
Dimming or failure of the tail lights reduces the ability to warn other motorists of the driver's intentions of stopping or turning, increasing the risk of a crash.
Remedy
Mercedes will notify owners, and dealers will replace the bulb holders if not previously updated and replace any corroded connectors, free of charge. The recall began on August, 18, 2014. Owners may contact Mercedes at 1-800-367-6372.
Owner complaints
26 complaints2 involved a fire
What owners report most
Latest complaints
- Air bags
There was a recall on airbags on this model the C350 2011 and the airbag is now back on
- Fuel system, gasoline
The contact owns a 2011 Mercedes-Benz C350. The contact stated that upon approaching the vehicle, he noticed a strong fuel odor. The contact stated as he entered the vehicle, he could still smell the strong gasoline odor. There was no warning light illuminated. The vehicle was taken to the dealer…
The contact owns a 2011 Mercedes-Benz C350. The contact stated that upon approaching the vehicle, he noticed a strong fuel odor. The contact stated as he entered the vehicle, he could still smell the strong gasoline odor. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the fuel pump assembly and the fuel filter needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 12V557000 (Fuel System, Gasoline). The manufacturer was not notified of the failure. The failure mileage was approximately 52,861.
- Fuel/propulsion system
My engine light jeep coming on with a p0456 code. Replace gas cap and purge valve control less then year ago. However I still smell gas when I fill up tank. After it goes down to 3/4 tank I don't smell gas. When it drop below half tank the engine light comes on. Same thing as last year now it…
My engine light jeep coming on with a p0456 code. Replace gas cap and purge valve control less then year ago. However I still smell gas when I fill up tank. After it goes down to 3/4 tank I don't smell gas. When it drop below half tank the engine light comes on. Same thing as last year now it starting again in june 2020. Only have 76000 miles. Dont drive thank much. Get service every year. They had recall for E350 back in 2013 however mb keep tell me its not my vin. I think there IS program with the C350 for 2011 model too. the light always come in when im driving does matter if city street or freeway. first time 2019. Repairs in july. Happen on 6/3/2020. Was clear then when gass went to half tank on 6/28/2020 it happen again.
- Air bags
TL* the contact owns a 2011 mercedes-benz C350. The contact received recall notices for nhtsa campaign numbers: 16v081000 (air bags) and 16v363000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the…
TL* the contact owns a 2011 mercedes-benz C350. The contact received recall notices for nhtsa campaign numbers: 16v081000 (air bags) and 16v363000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-benz of temecula (40910 temecula center dr, temecula, ca 92591, (951) 216-7800) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available.
- Air bags
TL* the contact owns a 2011 mercedes-benz C350. The contact received notification of nhtsa campaign number: 16v081000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Alexandria mercedes-benz (200 s pickett st, alexandria, va 22304…
TL* the contact owns a 2011 mercedes-benz C350. The contact received notification of nhtsa campaign number: 16v081000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Alexandria mercedes-benz (200 s pickett st, alexandria, va 22304, (703) 341-2100) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available. *Tt consumer stated replacement air bags were not available.*jb
- Fuel/propulsion system
I had a fuel pump flange crack and leak fuel when tank was filled. Also, the check engine light threw codes relating to small leaks in the system and as such wouldn't pass state inspection. I had to get these fixed -- basically both sides (fuel pump/filter/sending unit) at the cost of almost…
I had a fuel pump flange crack and leak fuel when tank was filled. Also, the check engine light threw codes relating to small leaks in the system and as such wouldn't pass state inspection. I had to get these fixed -- basically both sides (fuel pump/filter/sending unit) at the cost of almost $1,000 at a local shop. All vin searches didn't show that my car was under recall for the fuel system, however I noticed that many other models in year 2011-2012 were under recall: see nhtsa campaign ID #12v557000. I believe this model should be included in this recall.
- Air bags
TL* takata recall. The contact owns a 2011 mercedes-benz c350e. The contact received notification of nhtsa campaign number: 16v081000 (air bags). Demarois buick GMC mercedes-benz (3115 w broadway st, missoula, mt 58908, 406-721-4000) was contacted and confirmed that the part was not available for…
TL* takata recall. The contact owns a 2011 mercedes-benz c350e. The contact received notification of nhtsa campaign number: 16v081000 (air bags). Demarois buick GMC mercedes-benz (3115 w broadway st, missoula, mt 58908, 406-721-4000) was contacted and confirmed that the part was not available for the recall remedy. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
- Unknown or other
Takata recall. I have contacted mercedes benz of naples and was told that they did not have the parts and did not know when they would get them in.
- Fuel/propulsion system
Fuel leek under seat passenger side as well strong smell coming from everywhere when the gas thank IS filled at the gas station.i called the mbusa for help with this problem and they refocused to help .this IS been ungoing problem with the mercedes as I had same problem with my 2007 S550 as well my…
Fuel leek under seat passenger side as well strong smell coming from everywhere when the gas thank IS filled at the gas station.i called the mbusa for help with this problem and they refocused to help .this IS been ungoing problem with the mercedes as I had same problem with my 2007 S550 as well my 2007 E350 .this time I'm extremely scared ,if this problem that I have with my car it's going to cause the health damage to me and my family , and every time I open my garage door in the morning I'm afraid the electrical light or motor would spark and ignite the fumes and cause the major explosion in my house/ garage.please I need help fixing my car and thousands other americans with the same problem.thank you
- Fuel/propulsion system
When fuel tank IS about 75%-100% full, the car will smell heavily of gasoline inside and around the rear of the vehicle. Upon inspection, fuel pump cover/cap seems to be cracked and leaking fuel. Engine code p0456.
- Air bags
TL* takata recall. The contact owns a 2011 mercedes-benz C350. The contact received notification of nhtsa campaign number: 16v363000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair.…
TL* takata recall. The contact owns a 2011 mercedes-benz C350. The contact received notification of nhtsa campaign number: 16v363000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (mercedes-benz of honolulu, 818 kapiolani blvd, honolulu, hi 96813, (808) 592-5600) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available.
- Air bags
Takata recall, the recall was 2 1/2 years ago and the dealer has not contacted me for replacement, I called and they are not "in stock"
- Air bags
Takata recall - mercedes has not replaced the recalled equipment in over three years. other models subject to air bag recall in the maryland area have been repaired long ago.
- Unknown or other
Interior trim has been coming off for 2 years crap construction
- Unknown or other
Sudden huge car fire with loud explosions. The whole front of the car got totally burned down. The car was parked in the front of the store with engine running.
- Air bags
TL* takata recall. The contact owns a 2011 mercedes-benz C350. The contact received notification of nhtsa campaign number: 16v081000 (air bags). The part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall…
TL* takata recall. The contact owns a 2011 mercedes-benz C350. The contact received notification of nhtsa campaign number: 16v081000 (air bags). The part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-benz of memphis (5389 poplar ave, memphis, tn 38119, (901) 345-6211) was contacted and confirmed that the remedy was not yet available. The manufacturer was notified. The contact had not experienced a failure. Vin tool confirms parts not available.
- Electrical system
We have the recall and I am sorry I do not have the number where the wiring harness to the tail lamps could melt catching fire causing the rear lamp to go out. Mine has done so. My wife drives 35 miles 1 way to work each day and because it was at night when this happened I had to go out on I-64…
We have the recall and I am sorry I do not have the number where the wiring harness to the tail lamps could melt catching fire causing the rear lamp to go out. Mine has done so. My wife drives 35 miles 1 way to work each day and because it was at night when this happened I had to go out on I-64 which IS a 70mph interstate highway and do a temp fix so see could get home. I have contacted the dealer which at time parts were not availed and the dealer was to contact me when they re availed, which the young lady even when they sent out the contact but did not bother to tell the rest. It had been so long we had forgotten about the recall and it wasn't till we received the notice about the takata inflator recall were we informed that the tail lamps are on recall. Not happy about the inflator recall and that the manufacture has tried nothing to make us confidant about this we feel very unsafe. Back to the tail lamps we did miss an appointment but did call back to get another one. When the dealer stated that they had no appointment on this and could not help me with alternate transportation I could not leave the vehicle at that time. I called the dealer(tysinger mercedes)and the offered no solution and was given mercedes corporate number spoke with the customer rep explained the situation and was referred to the managers who have not reached out to me and now I am in the same situation as started. IS there any thing you can do to help me get tis matter fixed?
- Air bags
I received a recall notice a long time ago (as much as 2 years or more?). I keep checking with the dealer only to be told they haven't received replacement airbags. I don't like the safety implications as well as the possible impact on the value of my car. What can be done to expedite replacement?
- Air bags
Takata recall- still not replaced!
- Air bags
Takata recall, can't get this fixed.
- Air bags
Takata recall
- Air bags
Takata recall. I have been trying for over a year to get the airbags replaced. My local dealer , fort myers mercedes - benz continually tells me they do not have the replacement parts but that I should not drive the car. I have no choice but to drive the car as they won't provide me with a loaner and I cannot afford to rent another car while making payments on this car.
- Air bags
Takata recall - mercedes has not replaced the defective air bags
- Air bags
Takata recall. dealership not assisting with airbag replacement. I
- Unknown or other
Heat and ac air sensor keeps going out each year . Last two years they replaced it . Ac rumble in hot weather
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010818Complaint Transmission control unit Y3/8n4 (fully integrated transmission control unit (VGS)) not listed in quick test and/or no communication possible with VGS. Cause Transmission control unit Y3/8n4 Remedy It is important that LI54.15-P-057373 is processed before replacing any component parts (transmission 722.9). After processing and complying with the above documents, perform a reset on the transmission control unit Y3/8n4 (VGS) (ignition reset), check that the transmission connector is seated correctly and inspect the PINs for concerns. If communication with the VGS cannot be established afterwards, the component part 'electrohydraulic controller unit (EHS)' must be replaced, as it is not possible to transfer the valve characteristics under the above-mentioned conditions. Installation of a VGS repair kit is not permitted in this case.
- 11010494Complaint Rear lamps fogged up/not leaktight. Cause Fogging of the rear lamps is a natural phenomenon, which can occur under certain climatic conditions. This does not lead to any technical impairment of the rear lamps. Remedy Rear lamp: Remedy 1: Clearing fogged/condensed rear lamps: 1. Drive the vehicle into the workshop (temperature higher than +18 C/+64.4 F) Note: Do not wash the vehicle or subject it to high-pressure cleaning before the defogging test. 2. Switch off the engine and connect battery support via a charger. 3. Open the trunk. 4. Switch on the exterior lighting. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation -> a significant reduction in the formation of condensation must be clearly recognizable (defogging progress). Note: -If no reduction in the degree of fogging is visible, the rear lamp is defective and must be replaced. -It is not physically possible to defog the headlamps completely some residual fogging may remain. Fogging does not impair the functionality or the service life of the rear lamps. -Simultaneous fogging of multiple component parts indicates extreme climatic conditions and also does not impair the functionality or the service life of the rear lamps. Remedy 2: You can recognize a defective rear lamp as follows: 1. Check the rear lamps to ensure that no external damage is present, and that the differential aeration cells and the diaphragm are present and correctly seated. -> If there are signs of external damage on the rear lamp, the component parts must be replaced as per WIS instructions. 2. Check the electrical connectors of the plugs and pins. -> If moisture/corrosion/etc. is present, the component part must be replaced as per WIS instructions. 3. Check for leak tightness -> Close all openings with Terostat IX or similar and establish and stabilize via an overpressure (4050 mbar) via the plug. -> In the event of a sudden pressure drop, the component part must be replaced as per WIS instructions. Note: External damage to the rear lamps does not constitute a warranty or goodwill case.
- 11009122Complaint Washer fluid system leaks Cause Various possible causes: 1. Washer fluid reservoir itself. 2. Seal on washer fluid pump/washer fluid reservoir. 3. Washer fluid pump. 3.1. Distributor housing leaks. 3.2. Pump fitting leaks. 3.3. Washer fluid hose cannot be snapped into place on pump fitting. 3.4. Washer fluid hose will not stay on pump fitting, although connector OK. 4. Washer fluid line. 4.1 Connector will not stay on pump fitting because it is broken. 4.2 Sealing ring in connector missing. 4.3 Sealing ring in connector fitted, but deformed and therefore leaks. 4.4 Damage to washer line by animal. 5. Seal on heating washer fluid reservoir/washer fluid reservoir. Remedy Replace defective component parts only. Do not replace any adjacent component parts that are intact. Note: Repair kits for washer line hoses do exist to allow patches for line damage.
- 11008873Complaint Tension-releasing impact of the propeller shaft with the force-free in D "KID" function, after vehicle has stopped. Cause The tension-releasing jolt in the drivetrain originates as a result of the "release" of energy stored when braking through the force-free switch after stopping. It is suspected that the longitudinal bearing is being placed under tension here as a result of the vehicle "dropping off". Remedy 1. Mark the installation position of the joint prior to the removal (picture a+b). This is important for vehicles with a weighted drivetrain ex factory to ensure correct installation after operations have been completed. 2. Clean and degrease propeller shaft toothing. The toothing must be free of grease, e.g. through the use of a brake cleaner. Do not use wire brushes, else the surface could be damaged (picture c). 3. Coat propeller shaft toothing with A 000 989 16 08 Antifriction coating. Coat the entirety, ensuring that the subsurface is no longer visible. When doing so, only coat the outer toothing. Ensure that the coat is not too thick, otherwise the coating could chip (picture d). 4. Observe the drying time of at least 1 hour. 5. Lightly grease the propeller shaft toothing at the outer and inner toothing with A 001 989 44 51 12 Grease (picture e).
- 11008323Complaint Headlamps fogged or droplets forming. Cause Due to its outlet openings, the headlamp is an "open system". This means that acidic gases, moisture, dirt and exhaust gases can penetrate into the headlamp. This can lead to the formation of condensation on the lens of the headlamp. The headlamps comply with all applicable US standards and regulations. Remedy Check housing cover of lamp unit for natural fogging or condensation as per LI82.10-P-078301. If a reduction in the degree of fogging is visible, the desiccant packs can be used once the condensation has completely evaporated. Note: Order service covers and desiccant packs based on the validity description. 1. Remove headlamps. 2. Remove all grommets from outlet openings. 3. Seal vent openings with sealing profile. Important: All openings must be sealed carefully for the pressure compensation diaphragm to work properly! 4. Remove existing service cover. 5. Place desiccant packs into the new service covers and bolt down (Picture_01). 6. Glue the new diaphragm onto the intended surface at the service cover (Picture_02). Note: The bonding surface must be clean and dry. 7. Attach service cover with desiccant pack at headlamp. 8. Install headlamp. To ensure that the desiccant pack (absorption) acts effectively, the headlamp has to be air-sealed. Observe or check the following points for this: 1. Seals at the central connector must all be present and correctly fitted (Picture_03). 2. The new transparent diaphragm must be correctly bonded (Picture_04). 3. Check headlamp housing for any external damage.
- 11008091Complaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. Cause A. Seating of the microphones in the headliner. Side edges are covered by the textile cover (see picture "1") B. Assembly of microphones (B25/20 or B25/21) in the headliner. C. Dirt inside the microphone housing Remedy 1. Press finger on rear of microphone (on adhesive tape) 2. Remove microphone cap from the front 3. Eliminate protruding material residues of the microphone cutout at the headliner, e.g. with a soldering iron. The microphone must be seated in the headliner as shown in picture "2". 4. Push microphone from behind until it is firmly pressed into the headliner 5. Maintain pressure and press/clip cap into microphone from the front. Note: The cover cap must be clearly heard and felt to engage. 6. This procedure must be carried out on both microphones (B25/20 and B25/21) Note: It is recommended to replace the cover caps. The non-woven cloth in the cover cap protects the microphone from soiling and must not be removed. NOTE: The information contained in this document is intended for use by trained, professional technicians with the knowledge to properly and safely perform diagnosis and repairs on Mercedes-Benz vehicles, using Mercedes-Benz approved tools and equipment. It informs service technicians about conditions that could occur in certain vehicles and provides information that could assist in proper vehicle diagnosis, service, or repair. It does not indicate that a defect is present in any vehicle referenced in this document nor does it imply warranty coverage. DO NOT assume that a symptom or condition, or a described cause of a symptom or condition, affects any particular vehicle or groups of vehicles, or that a described repair applies to any particular vehicle or groups of vehicles. There can be multiple causes resulting in the same or similar symptoms or conditions described in this document, and trained professional service technicians must use their diagnostic skills to make evaluations on a case-by-case basis. The information contained in this document does not guarantee warranty coverage nor does it extend the vehicles warranty in any way.
- 11008064In our continuing efforts to ensure the proper performance and quality of your vehicle, we are writing to inform you that on certain Model Year 2011-2018 C-Class, E-Class, S-Class, G-Class, CL, CLS, ML, GL, GLE, GLS, GLC, SL, and AMG GT vehicles with 6 and 8 cylinder gasoline engines, the software of the engine control unit may not meet current specifications. Under certain conditions, the catalyst heating might not work. Therefore, an Emission Service Campaign is being conducted to remedy the situation. Our records indicate that your vehicle is included in the affected population of vehicles.
- 11007974Complaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp. A leak test must be performed to determine if physical fogging exists or if the headlamp is leaky. Remedy In advance, observe LI82.10-P-078301 "Headlamps or Front Fog Lamps Leaking or Fogged". 1. Prepare headlamp/check for external damage: For headlamps with a closed system 1. Check the headlamps for any external damage and check also for correct seating of the Gore-diaphragm/correct latching of the cover caps. 2. If the headlamp exhibits any external damage, replace the headlamp. For headlamps with an open system 1. Check the headlamps for any external damage and seal off the vent then make sure the cover caps are latched correctly into place. 2. If the headlamp exhibits any external damage, replace the headlamp. Note: A headlamp with external damage is not a warranty or goodwill case. 2. Leak test of headlamp with overpressure: Connect test adapter to pressure tester. (Figure 1) Check test adapter for leak tightness. To do so, connect plug and coupling (picture 2) and apply a maximum overpressure of 30 mbar. The pressure must remain constant. If the pressure does not remain constant, use a new adapter. Seal all the outlet openings using sealing compound and the given diaphragm with the plunger (picture 3). (Picture 4) Make allowance for the different headlamp variants here (there are different outlet openings). Check if the headlamp needs to be removed to gain access to the diagnostic socket on the headlamp housing. Plug the adapter onto the diagnostic socket on the headlamp housing. (Picture 5). Apply a maximum of 30 mbar overpressure to the headlamp housing. Note: If the maximum overpressure of 50 mbar is exceeded the headlamp seal will be damaged. If a pressure drop of less than 10 mbar is measured within 30 seconds, the headlamp is not leaky and the problem is down to natural physical fogging. If a pressure drop of more than 10 mbar is measured within 30 seconds, the headlamp is leaky. Note: The leaky position can be localized with the aid of soap suds. Replace any leaky headlamps. Note: Desiccant packs can be installed for headlamps that are not leaky. See: LI82.10-P-064766 Fogged headlamp, desiccant pack installed - open ventilation system LI82.10-P-078304 Fogged headlamp, desiccant pack installed - closed ventilation system
- 11007753Complaint Headlamp or front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. Headlamps comply with all applicable standards. If a pressure compensation diaphragm is fitted in the housing cover, then the lamp unit is a "closed system". Remedy Headlamp: Remedy 1 Clearing fogged/condensed LED headlamps and LED rear lamps: 1. Drive vehicle into workshop (temperature higher than +18 C/+64.4 F) and connect the exhaust extraction. Note: Do not perform an engine wash before the defogging test. 2. Switch off the engine and connect battery support via a charger. 3. Open the hood or trunk. 4. Switch on the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). Clearing fogged/condensed halogen/xenon headlamps: 1. Drive the vehicle into the workshop (temperature higher than +18 C/+64.4F). Note: Do not perform an engine wash before the defogging test. 2. Switch off the engine. 3. Open the hood. 4. Switch off the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). Note: If there is no visible reduction in the formation of condensation, check the headlamp for a defect. (See Remedy 2) It is not physically possible to defog the headlamps completely. Fogging does not impair the operation or the service life of the headlamp. Remedy 2 A Damaged headlamp can be identified as follows: 1. Check the headlamp for external damage and that the cover caps and the diaphragm are correctly seated. 2. Check the electrical connectors of the plugs and pins. 3. Check for leak tightness in accordance with LI82.10-P-078307. The test can only be conducted on headlamps. 4. If the headlamp or the rear lamp has any external damage, replace the component part in accordance with the WIS instructions. Note: External damage to the headlamp/rear lamp or faulty seating of the cover caps does not present a warranty or goodwill case. With headlamps, it is possible to install desiccant packs if the problem occurs repeatedly. Open ventilation system: LI82.10-P-064766. Closed ventilation system LI82.10-P-078304
- 11006658Mercedes-Benz AG ("MBAG"), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (MY) C-Class, E-Class, S-Class, G-Class, CL, CLS, ML, GL, GLE, GLS, GLC, SL, and AMG GT (204, 205, 207, 212, 213, 217, 221, 222, 463, 216, 218, 166, 292, 253, 231, and 190 platforms) vehicles with 6 and 8 cylinder gasoline engines, the software of the engine control unit may not meet current specifications. Under certain conditions, the catalyst heating might not work. MBUSA will conduct an Emission Service Campaign. An authorized Mercedes-Benz dealer will update the engine control unit software on the affected vehicles. Affected customers will be notified via First Class letter to have the update performed on their vehicle.
- 11005294Complaint Rear lamps fogged up/not leaktight. Cause Fogging of the rear lamps is a natural phenomenon, which can occur under certain climatic conditions. This does not lead to any technical impairment of the rear lamps. Remedy Rear lamp: Remedy 1: Clearing fogged/condensed rear lamps: 1. Drive the vehicle into the workshop (temperature higher than +18 C/+64.4 F) Note: Do not wash the vehicle or subject it to high-pressure cleaning before the defogging test. 2. Switch off the engine and connect battery support via a charger. 3. Open the trunk. 4. Switch on the exterior lighting. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation -> a significant reduction in the formation of condensation must be clearly recognizable (defogging progress).
- 10252770As previously reported, to enhance the satisfaction of our customers, avoid further costs of litigation and return focus to its core businesses, Mercedes-Benz USA, LLC (MBUSA) has entered into a Settlement regarding claims relating to allegations that the 590 Mars Red paint available as an original, exterior color option for certain models of Mercedes-Benz vehicles may experience peeling, flaking, or bubbling of the exterior paint or clear coat. This Mars Red paint is sometimes referred to as Fire Opal. The purpose of this update is to alert you that: 1. The Settlement has received final approval. The Settlement will go into effect on March 11, 2024. As of that date, customers are eligible to receive extended warranty coverage under the Settlement. 2. Under the Settlement, an eligible customer might receive extended warranty coverage as of the date the vehicle is presented to your dealership OR certain customers might have validated Qualified Future Repair claims, making them eligible for a different level of coverage. To determine if a customer: (a) is eligible for extended warranty coverage; and (b) what level of warranty coverage is available to them, please refer to the Service Packages section in VMI/Netstar. 3. Damage code 21800 (damage type 00) must be used for warranty claims covered pursuant to the Settlement. Please note that you should only claim for the percentage of warranty repair cost reflected in VMI/Netstar (see below, e.g., for Period Two, claim only 50% of warranty repair cost). 4. Before the dealership agrees to perform any work: The customer should be given a Repair Order containing: (1) an estimate for the repair, (2) the portion covered under the extended warranty; and (3) the customers contribution amount for the repair, if applicable. The customer must agree to pay their contribution amount for the repair and sign the Repair Order before the repair is performed.
- 10248162Crease formation on genuine leather seat covers in vehicles with low mileage Objects left on the seats for extended periods of time (pressure marks). Objects wedged between the seat backrest and seat cushion (e.g. seat belt buckle). Light initial creases due to vehicle handling. Light creases in the outer covers originating from the production process (missing finish). Heat treatment of the seat covers using heat gun and plastic wedge. Be very careful to not overheat the seat material!
- 10246055In our continuing efforts to assure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our customers, Mercedes-Benz USA (MBUSA) is extending the warranty coverage on the fuel filter unit for Partial Zero Emission Vehicles (PZEV) from the original New Vehicle Limited Warranty of 4 years / 50,000 miles to 15 years/150,000 miles (whichever occurs first), and applies to the vehicle regardless of ownership. Why the warranty extension? On certain Model Year 2010 2011 C / E / GLK Class Mercedes-Benz vehicles, a potential fuel seepage from the fuel filter flange could result in the fuel odor and/or an activation of the check engine Malfunction Indicator Lamp (MIL). . Any repairs under this warranty extension must be performed by an authorized Mercedes-Benz dealership. If your preferred authorized Mercedes-Benz dealership performs a diagnosis and confirms that your vehicle has the issue, the repair will be covered under this extended warranty and performed at no cost to you. This extended warranty does not apply to any other components or conditions beyond the ones mentioned above, and standard warranty terms apply, including the exclusions with respect to extra expenses, as identified in the Service and Warranty Information booklet.
- 10235996Additional information around the recent recall announcement affecting approximately 705,983 Mercedes-Benz passenger vehicles involving Takata driver-side airbags containing PSDl-5 type inflators
- 10232321Mercedes-Benz USA, LLC (MBUSA) has extended the warranty for the rear subframe on the vehicles listed below, from the original New Vehicle Limited Warranty of 4 years/50,000 miles to 20 years/unlimited miles, and applies to the vehicle regardless of ownership. This warranty extension applies to the replacement of the rear subframe under the standard warranty terms and conditions in the event the subframe experiences corrosion with perforation (holes). The extended warranty is applicable to the following vehicles: Model Year Model (platform) Model Year Model (platform) 2005 - 2011 SLK-Class (R171) 2008 - 2015 C-Class Sedan/Coupe (W/C204) 2012 - 2017 SLK-Class (R172) 2010 - 2015 GLK-Class (X204) 2012 - 2016 CLS-Class (C218) 2010 - 2016 E-Class Sedan/Wagon (W/S212) 2013 - 2016 SL-Class (R231) 2010 - 2017 E-Class Coupe/Cabrio (C/A207) Only the following damage code can be claimed for the replacement of the rear subframe due to corrosion with perforation: Damage Code: 35441 47 Always check VMI to determine if a vehicle is covered under this 20 years/unlimited miles extended warranty. Please
- 10207199Complaint The range of the integrated garage door opener (GTO) is too short. Cause 1. Vehicles equipped with infrared windows and/or a heated windshield may suffer from complaints involving low transmission power. 2. When comparing the range between the integrated GTO and the garage door hand transmitter, the garage door hand transmitter is tested outside the vehicle. 3. The garage door hand transmitter is being aimed towards the garage door, but the vehicle is in a different position. 4. The garage door drive is old. Remedy 1. The lower level of transmission power is mainly perceived by customers who did not have any infrared windows (code 595) or all-round infrared windows (code 596) or heated windshield (code 597) in their previous model or who have another model without this special equipment in their fleet. The loss in transmission has technical reasons, i.e. a thin metal film is fitted in the windows. Please consider these codes and advise the customer accordingly! Replacing parts does not remedy the problem. 2. Perform the comparison test between the integrated GDO and the garage door hand transmitter under identical conditions. The garage door hand transmitter must be inside the vehicle and must be held at the height of the inside rearview mirror. 3. The customer instinctively aims the garage door hand transmitter towards the door. However, the transmission direction of the integrated GDO depends on the position of the inside rearview mirror, and thus depends directly on the position of the vehicle relative to the receiving antenna of the garage door drive.
- 10207198Complaint The garage door hand transmitter cannot be initialized with the integrated garage door opener in the inside rearview mirror. Cause 1. The integrated garage door opener (GDO) is not compatible with the opening system installed in the garage. 2. The garage door drive uses a rolling code system. In contrast to the fixed code system, the LED in the mirror in this case flashes green after programming. 3. When the handheld remote control is initialized with the integrated GDO, the distance between the handheld remote control and the GDO is too long or too short. 4. The maximum programming time of the hand transmitter was exceeded. The hand transmitter switches itself off after 10s to 20s. However, the garage door opener needs up to 30s to learn the code. 5. The maximum programming time of the integrated GDO was exceeded. The integrated GDO has aborted programming unsuccessfully. 6. The GDO cannot be programmed after replacement (See #9). 7. The batteries of the hand transmitter are too weak. 8. A part of the signal was not registered correctly. 9. The GDO is not programmed to US standards. 10. Errors with Chamberlin MyQ, Liftmaster MyQ, or Craftsman AssureLink systems causing loss of synchronization. Remedy Note: The numbering of the remedies refers to the numbering of the causes. 1. Installation of a universal receiver. Order via the Homelink Hotline. 2. In the case of garage door drives with rolling code system, synchronization of the garage door drive must also be performed. 3. Keep the correct distance when initializing! This can vary between 5 and 20 cm depending on the system. If the initialization attempt is unsuccessful, repeat the initialization process, changing the distance between the hand transmitter and the mirror.
- 10205790After starting the engine, the instrument cluster shows the "EBD not available, diagnosis/test stand" message in yellow.
- 10205265Outside mirror fogged.
- 10205239"Anti-theft protection activated".
- 10205237The COMAND unit does not start or the display remains dark.
- 10205225Headlamps fogged.
- 10205215Window lifter and outside mirror on passenger side malfunction after replacement of door control unit.
- 10205154Gasket may settle causing a slight oil leak.
- 10205147Ticking or pulsing noise from high-pressure pump and/or fuel injectors.
- 10187780To enhance the satisfaction of our customers, avoid further costs of litigation and return focus to its core businesses, Mercedes-Benz USA, LLC (MBUSA) has entered into a settlement regarding claims relating to allegations that the ?590 Mars Red? paint available as an original, exterior color option for certain models of Mercedes-Benz vehicles may experience peeling, flaking, or bubbling of the exterior paint or clear coat. This ?Mars Red? paint is sometimes referred to as ?Fire Opal.? A motion for approval of the settlement was filed with the Court on December 21, 2020. The settlement must receive final approval from the court before it takes effect. As part of the settlement, MBUSA has agreed to offer sliding-scale warranty coverage for certain vehicles to repaint any non-plastic exterior surface of a Subject Vehicle because of peeling, flaking, or bubbling of the exterior paint or clear coat. This warranty coverage does not cover repainting necessitated by external influences such as automobile accidents, scratches, or road debris. Warranty coverage will not take effect until the settlement is judicially approved and other events occur. If the settlement becomes effective, coverage will include inspection of the vehicle to diagnose the possible cause of any observed peeling, flaking, or bubbling of the exterior paint or clear coat.
- 10186141NTG5.5: Incorrect time shown on instrument cluster, COMAND display, and analog clock
- 10186135If the customer brakes sharply from a speed of > 30mph, without ABS intervention, there is a single cracking noise from the area of the ESP hydraulic unit
- 10181124Harsh engagement when changing gear range from P to D or R
- 10177571Lamp unit fogged or droplets forming. Due to the vent openings, the lamp unit is an "open system". This means that acidic gases, moisture, dirt and exhaust gases can penetrate it. This can result in deposits on the diffuser and lens. Check housing cover of lamp unit for natural fogging or dew as per GI82.10-P-009047. . 1. If a reduction in the degree of fogging is visible, the desiccant packs can be used once the condensation has completely evaporated. 1.1. Order the required service covers by referring to the variant overview. 1.2. Remove lamp unit 1.3. Remove all grommets from vent openings. 1.4. Seal vent openings with sealing profile. Important: All openings must be sealed carefully for the pressure compensation membrane to work properly! 1.5. Remove existing service cover 1.6. Place desiccant packs in new service covers and bolt down 1.7. Stick new diaphragm onto specified surface on service cover [picture of service cover] Note: The bonding surface must be clean and dry. 06
- 10176670To enhance the satisfaction of our customers, avoid further costs of litigation and return focus to its core businesses, Mercedes-Benz USA, LLC (MBUSA) has entered into a settlement regarding claims relating to alleged mold and mildew type odors originating from the HVAC system in certain Mercedes-Benz vehicles. As part of the settlement, MBUSA has agreed to offer sliding-scale warranty coverage for certain vehicles diagnosed as having mold or mildew type odors originating from the HVAC system?although that coverage will not take effect until the settlement is judicially approved and other events occur; likely not until December 7, 2020 at the earliest (see below). If the settlement becomes effective, coverage will include cleaning of the evaporator and replacement of the HVAC filters
- 10167564Customer experiences low battery conditions, resulting in jump starts, and eventually requiring battery replacement.
- 10167563The COMAND unit does not start or the COMAND display remains dark. The COMAND unit cannot be operated. Note: The problem disappears after a lengthy idle period (>6h) or after interrupting the power supply (circuit 30).
- 10167560Fault message in display - Right rear turn signal light inoperative
- 10167554Engine diagnosis warning lamp activated. Fault code P045600 "Very fine leak" or P044200 "Fine leak" stored in engine control unit.
- 10167553Combination message: "Clean fuel filter" is displayed. The fault code 162500 (water level message - Bosch) or P226997 (water level message - Delphi) or 171600 (filter load - Bosch) is stored in the engine control unit.
- 10167552Engine does not start, or various fault messages in instrument cluster immediately after engine start and servo assistance is reduced. The following display messages may appear: - Red message "Power Steering Malfunction - See Operator's Manual" including acoustic warning - Red or yellow message "ESP / ABS Currently Unavailable - See Owner's Manual", sometimes with acoustic warning - White message about tire pressure monitor or run flat indicator: "Tire Pressure Loss Warning Defective" or "Tire Pressure Monitor Defective" In addition, the indicator lamps of the following systems may light up: - Brakes / ABS / ESP / ESP Off / engine diagnosis Furthermore: - The chassis CAN is partially or completely disrupted - Several control units (e.g. the electric power steering, ESP, engine etc.) cannot be interrogated or are not listed in the quick test - Various CAN communication errors from other control units may be logged (see list "Control unit / Fault code")
- 10167550Single, throttle lift-off, clunking noise from the side shaft when starting off (audible at the wheel). The clunk is heard once when changing from forward to reverse (and vice versa).
- 10167546FC 2783 (Friction power of torque converter lockup clutch is too high) or FC 0741 (Actuation of torque converter lockup clutch not possible) stored in transmission control unit. One possible additional customer complaint could be "poor acceleration" e.g. due to engine intervention. This can affect all NAT2FE+ (7G-TRONIC PLUS) vehicles with engines OM651, OM642LS and M278 in the production period from 04/2011 to 02/2012 and with more than 10,000 km. The two fault codes can also occur in combination with rpm sensor faults (see also GI27.50-P-035556). The rpm sensor fault is not connected with this complaint.
Every Mercedes-Benz C350 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.