2011 Mercury Mariner
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Mercury › Mariner › 2011
These records cover every 2011 Mercury Mariner. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
3 recalls name the 2011 Mercury Mariner. Newest first.
Ford Motor Company (Ford) is recalling certain model year 2010-2012 Ford Escape vehicles manufactured February 26, 2009, to April 29, 2012, and 2010-2011 Mercury Mariner vehicles manufactured February 25, 2009, to December 12, 2010. On vehicles with a 3.0L engine, the Fuel Delivery Module (FDM) may crack, causing a fuel leak.
Risk and remedy
Risk
A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy
Ford will notify owners, and dealers will replace the FDM flange with one that has a redesigned fuel supply port, free of charge. Remedy parts are currently unavailable. Interim notices were mailed to owners on December 13, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S41.
The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension…
Risk and remedy
Risk
Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
Remedy
Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS)…
Risk and remedy
Risk
If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Remedy
Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Owner complaints
87 complaints2 involved a crash1 injuries
What owners report most
Latest complaints
- Steering
The contact owns a 2011 Mercury Mariner. The contact stated that while driving at an undisclosed speed, the power steering became inoperable with no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the steering shaft port sensor had failed and needed to be…
The contact owns a 2011 Mercury Mariner. The contact stated that while driving at an undisclosed speed, the power steering became inoperable with no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the steering shaft port sensor had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 96,000.
- Suspension
My dealer says my subframe needs to be replaced, and controll arm at a cost of 3600 dollars, I don't understand why my subframe needs to be replaced, I've owned cars for as long as 20 yrs and never had that problem. This sounds like a manufacturers problem.
- Fuel system, gasoline
The contact owns a 2011 Mercury Mariner. The contact stated that while driving at an undisclosed speed, there was a strong fuel odor inside the vehicle. In addition, the contact stated that the fuel odor was noticeable all the way to the rear seat. The vehicle was taken to the dealer; however, the…
The contact owns a 2011 Mercury Mariner. The contact stated that while driving at an undisclosed speed, there was a strong fuel odor inside the vehicle. In addition, the contact stated that the fuel odor was noticeable all the way to the rear seat. The vehicle was taken to the dealer; however, the contact was informed that the tools needed to perform the repair were not available. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact was informed by the Insurance Provider of an unrepaired recall, under NHTSA Campaign Number: 16V777000 (Fuel System, Gasoline). The manufacturer was not made aware of the failure. The failure mileage was unknown.
- Steering
The contact owns a 2011 Mercury Mariner. The contact stated that while attempting to make a turn from a complete stop, the steering wheel became significantly difficult to turn. The contact was able to turn the vehicle by using physical force. The contact stated that the failure persisted. The…
The contact owns a 2011 Mercury Mariner. The contact stated that while attempting to make a turn from a complete stop, the steering wheel became significantly difficult to turn. The contact was able to turn the vehicle by using physical force. The contact stated that the failure persisted. The vehicle was taken to an unknown dealer, where it was diagnosed with electric power steering system torque sensor failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 141,968.
- Fuel system, gasoline
The contact owns a 2011 Mercury Mariner. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and failed to accelerate above 10 MPH. The contact was able to pull to the shoulder of the roadway, after which the vehicle stalled. After restarting the vehicle…
The contact owns a 2011 Mercury Mariner. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and failed to accelerate above 10 MPH. The contact was able to pull to the shoulder of the roadway, after which the vehicle stalled. After restarting the vehicle, the vehicle briefly returned to normal functionality, but the failure reoccurred. The vehicle was taken to an independent mechanic, who diagnosed a failure with the throttle body. The vehicle was not repaired. After investigating the failure, the contact related it to Customer Satisfaction Program 13N03, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 116,000.
- Steering
The contact owns a 2011 Mercury Mariner. The contact stated while entering a fast-food drive-thru, the power steering warning light illuminated, and the steering wheel became difficult to turn. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact…
The contact owns a 2011 Mercury Mariner. The contact stated while entering a fast-food drive-thru, the power steering warning light illuminated, and the steering wheel became difficult to turn. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 125,000.
- Steering
While my wife was driving the vehicle, the power assisted steering failed and produced a "power assist fault code" on the display. The car became too hard for a 74 year old woman to be able to steer. I took the car to the Ford dealer near me who confirmed it was the steering torque sensor had…
While my wife was driving the vehicle, the power assisted steering failed and produced a "power assist fault code" on the display. The car became too hard for a 74 year old woman to be able to steer. I took the car to the Ford dealer near me who confirmed it was the steering torque sensor had failed and needed to order in one and would cost $600 to replace. I did a VIN search on your data base, but it didn't show any recalls for this problem. However a google search showed a recall for my vehicle make, model and date of manufacturer and part of the Ford 14SO5 recall. The information on your web site shows that Mercury Mariners manufactured prior to Sept.11, 2010 were affected. Mine was manufactured in August of 2010. According to the Ford notices as published on your web site my car should be part of that recall and should receive a software update that would prevent the steering assist from being turned off. The Ford dealer is refusing to do the update and sensor replacement for free since that recall doesn't show up under my VIN. Its funny, because my car is doing the exact thing the recall was for and fits the vehicle description and date of manufacture to qualify.
- Steering
The contact owns a 2011 Mercury Mariner. The contact stated that the steering wheel was difficult to turn. The contact stated that the steering wheel was spinning in circles. The vehicle was taken to the local dealer where it was diagnosed that the steering column needed to be replaced. The vehicle…
The contact owns a 2011 Mercury Mariner. The contact stated that the steering wheel was difficult to turn. The contact stated that the steering wheel was spinning in circles. The vehicle was taken to the local dealer where it was diagnosed that the steering column needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The failure mileage was approximately 200,732.
- Steering
The contact owns a 2011 Mercury Mariner. The contact stated that while driving at various speeds, the steering wheel became difficult to turn in either direction. After turning off the vehicle and restarting the engine, the vehicle would operate normally. The vehicle was taken to and independent…
The contact owns a 2011 Mercury Mariner. The contact stated that while driving at various speeds, the steering wheel became difficult to turn in either direction. After turning off the vehicle and restarting the engine, the vehicle would operate normally. The vehicle was taken to and independent mechanic who diagnosed that the steering shaft torque sensor was faulty and need to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The contact was informed that the vehicle was not included in the NHTSA Campaign Number: 14V284000 (Steering). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 140,000. THE CONSUMER STATED THE DIAGNOSTIC TROUBLE CODE WAS B2278. THE CONUSMER STATED DUE TO THE VEHICLE EXPERIENCING THE SAME FAILURE DETAILED IN THE RECALL NOTICE, THAT THE VEHICLE SHOULD BE INCLUDED IN THE RECALL.
- Fuel/propulsion system
The fuel system is not working properly.I’m scared to drive it anymore.i can’t even put gas in it.
- Unknown or other
This car has excessive under body rust under all the wheels wells. I was just told that my car would not pass a State Inspection because the on the front drivers side there is a bracket that holds up the engine is almost totally gone. I have read and over that this vehicle has a known rust and…
This car has excessive under body rust under all the wheels wells. I was just told that my car would not pass a State Inspection because the on the front drivers side there is a bracket that holds up the engine is almost totally gone. I have read and over that this vehicle has a known rust and corrosion issue and Mercury/Ford has not been made responsible. I bought this car from a Ford Dealer in Aberdeen, MD used in 2018 and made them aware that I noticed rust on the rear wheel panels. They told me there is no recall however now I am not in a position to purchase or fix the entire under carriage of this vehicle. And I do not feel safe that an important bracket supporting the engine is totally rusted out.
- Fuel/propulsion system
When I put gas in my car i smell it while driving like it’s leaking and it say on my dash board check fuel inlet
- Steering
I'm very upset and on the verge of tears! My steering wheel suddenly locked on me! I almost wrecked! This has happened a few times & I have no warning light on my dashboard
- Steering
TL* the contact owns a 2011 mercury mariner. The contact stated that the vehicle experienced intermittent power steering assist failure with an unknown warning light illuminated on the instrument panel. The vehicle was taken to an independent mechanic who informed the contact that there was a…
TL* the contact owns a 2011 mercury mariner. The contact stated that the vehicle experienced intermittent power steering assist failure with an unknown warning light illuminated on the instrument panel. The vehicle was taken to an independent mechanic who informed the contact that there was a recall on the vehicle for the power steering assist failure. The vehicle was then taken to bright bay lincoln, inc. (1174 sunrise hwy, bay shore, ny 11706) and newins bay shore ford (219 w main st, bay shore, ny 11706) where the contact was informed that the vehicle was not included in nhtsa campaign number: 14v284000 (steering). The contact also called hassett ford (3530 sunrise hwy, wantagh, ny 11793, (516) 785-7800) and was provided the same information as the other dealers. The manufacturer had was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was unknown.
- Unknown or other
Front lower sub frame rust through in aria under a/c , close to point of braking . Seams to be a comin problem as my repair shop said they replace three or four a year . Some have broken while on road causing steering problems .this apparently happens when the vehicles are about ten years old .# found on inspection .
- Steering
TL* the contact owns a 2011 mercury mariner. While driving 45 mph, the steering wheel became difficult to turn. There were no warning indicators illuminated. The contact associated the failure with nhtsa campaign number: 14v284000 (steering). The vehicle was taken to k c motorsports (located at…
TL* the contact owns a 2011 mercury mariner. While driving 45 mph, the steering wheel became difficult to turn. There were no warning indicators illuminated. The contact associated the failure with nhtsa campaign number: 14v284000 (steering). The vehicle was taken to k c motorsports (located at 2401 e 11TH st, tulsa, ok 74104, (918) 599-0066) to be diagnosed, but the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 170,000.
- Equipment · Power train
2011 mercury mariner. Consumer writes in regards to throttle body warranty extension. *Ld *tr
- Steering
TL* the contact owns a 2011 mercury mariner. While driving approximately 60 mph, the steering ability became very difficult. The contact decreased the speed and drove home. The dealer was not notified. The manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 91,000.
- Fuel/propulsion system · Fuel system, gasoline › Delivery
TL* the contact owns a 2011 mercury mariner. The contact received notification of nhtsa campaign number: 16v777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair.…
TL* the contact owns a 2011 mercury mariner. The contact received notification of nhtsa campaign number: 16v777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Loudon motors ford (3476 union ave SE, minerva, oh 44657, (330) 868-2277) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
- Fuel system, gasoline
TL* the contact owns a 2011 mercury mariner. The contact stated that nhtsa campaign number: 16v777000 (fuel system, gasoline) exceeded a reasonable amount of time for repair. The contact received the recall notification in january of 2017. The contact spoke with ourisman ford & lincoln (6129…
TL* the contact owns a 2011 mercury mariner. The contact stated that nhtsa campaign number: 16v777000 (fuel system, gasoline) exceeded a reasonable amount of time for repair. The contact received the recall notification in january of 2017. The contact spoke with ourisman ford & lincoln (6129 richmond highway, alexandria va, 22303, (703) 660-9000) several times concerning part availability. The dealer stated that parts were unavailable for the repair. The dealer informed the contact to call back in two weeks. The contact called back in two weeks and was informed that parts were still unavailable. The manufacturer was contacted and provided a case number. The manufacturer informed the contact that the situation concerning part availability was escalated. The contact had not experienced a failure. Parts distribution disconnect. *Tt *js
- Steering
Regarding: nhtsa recall number 14v-284, ford recall number 14s05 electric power steering the recall instructions to dealers call for a signal test and either reprogramming a sensor or replacing the torque sensor based on the results. it also calls for replacing the torque sensor upon failure…
Regarding: nhtsa recall number 14v-284, ford recall number 14s05 electric power steering the recall instructions to dealers call for a signal test and either reprogramming a sensor or replacing the torque sensor based on the results. it also calls for replacing the torque sensor upon failure if the failure occurred before the vehicle had the recall sensor performed. the recall instructions to dealers also tells them that a torque sensor that fails after the reprogramming was done IS not covered by the recall. the purpose of the sensor reprogramming was to initiate a warning in the driver control center upon imminent sensor failure, but does nothing to fix, repair or replace the defective part. I had the dealer perform the test and software upgrade and was under the mistaken impression that the recall was to actually replace the statistically faulty part , and not just a potential warning. the electric power steering on my vehicle failed on 4-12-2018 and, incidentally, I did not get a warning on the driver information center before the failure; so the reprogramming did nothing for my vehicle. my question IS why IS ford/mercury not required to replace the failed sensors that are the subject of the recall? I understand ford not being required to replace sensors that might fail but giving drivers notice of imminent failure, but ford should be required to replace sensors that do fail even after the reprogramming because the reprogramming IS not intended to fix the problem just warn drivers. the sensor replacement IS nearly a $2000 repair that I believe should be covered by the recall. can the nhtsa explain the rational for not requiring ford to actually fix the defect that causes a serious hazard?
- Fuel/propulsion system
TL* the contact owns a 2011 mercury mariner. The contact received notification of nhtsa campaign number: 16v777000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The…
TL* the contact owns a 2011 mercury mariner. The contact received notification of nhtsa campaign number: 16v777000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (manistee ford in manistee, michigan) was made aware of the recall and stated that the part was unavailable for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Visibility/wiper
Got home from shopping, fiancee was getting the rest of the groceries. She closed the trunk normally, never slamming or anything, and the entire rear windshield shattered and fell to the ground. Luckily, no one was injured, but she could have been seriously injured if one of the large pieces had…
Got home from shopping, fiancee was getting the rest of the groceries. She closed the trunk normally, never slamming or anything, and the entire rear windshield shattered and fell to the ground. Luckily, no one was injured, but she could have been seriously injured if one of the large pieces had fell on her or a shard could've flown in her eyes. A windshield should not shatter and explode from normal use, this IS clearly defective and I will be in direct contact with the manufacturer. It IS my belief that the hydraulic pumps responsible for holding the windshield up when it IS opened somehow malfunctioned and pushed on the winshield too hard when it closed, resulting in the complete shattering of the windshield.
- Steering
While driving on I90, recently noticed noise in steering column which has gotten progressively worse and steering wheel now shakes. Taken to ford dealer was told it was atorque angle steering sensor. Fix about $500 unless the steering column IS broken! Fix then 1530. How does a steering column…
While driving on I90, recently noticed noise in steering column which has gotten progressively worse and steering wheel now shakes. Taken to ford dealer was told it was atorque angle steering sensor. Fix about $500 unless the steering column IS broken! Fix then 1530. How does a steering column break? Recall 14s05 for steering problem. Supposedly if this was fixed ford IS released from any recall dealing with steering if it has been replaced. Apparently ford omitted this info from the public just wondered if I have any recourse to resolve this. Ford dealer says no recall. Ford company says this IS not under recall as I had prior recall taken care of. There are numerous other complaints regarding this vehicle and the same exact problem with the exact same outcome. I have had other problems with ford products resulting in hospitalization and haven't done anythingg I can not allow this one to go unnoticed. Thank you
- Steering
Ford has not fixed the issue! vehicle was taken in do you do recall my previous owner and only software was updated pertaining to the power steering recall. It IS not a software update issue. The torque sensor must be replaced. Ford will not cover nor reimburse this issue. Many other customers are…
Ford has not fixed the issue! vehicle was taken in do you do recall my previous owner and only software was updated pertaining to the power steering recall. It IS not a software update issue. The torque sensor must be replaced. Ford will not cover nor reimburse this issue. Many other customers are having this exact same problem. The power steering assist goes out without warning and makes the vehicle very dangerous to drive. I was driving my vehicle this morning and out of nowhere the turning became very difficult. *tr
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Loss of power steering while driving
On May 27, 2014, amended June 2, 2014, Ford Motor Company (Ford) submitted a Defect Information Report (DIR) to NHTSA describing a safety defect that may result in a sudden loss of power steering assist while driving in approximately 746,067 model year (MY) 2008 through 2011 Ford Escape vehicles equipped with electric…
On May 27, 2014, amended June 2, 2014, Ford Motor Company (Ford) submitted a Defect Information Report (DIR) to NHTSA describing a safety defect that may result in a sudden loss of power steering assist while driving in approximately 746,067 model year (MY) 2008 through 2011 Ford Escape vehicles equipped with electric power assisted steering (NHTSA 14V-284, Ford 14S05). Ford's DIR described the defect condition as a poor signal to noise ratio [SNR] in the torque sensor within the Electric Power Assisted Steering (EPAS) system [which] does not allow the PSCM to determine the driver's steering input. When the system detects this fault condition, it transitions the EPAS system to the fail-safe/manual steering mode.Ford's DIR indicates that loss of power steering assist while driving would require higher steering effort at lower vehicle speeds, which may result in an increased risk of a crash.Ford's remedy instructs dealers to check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTCs) to determine the proper repair procedure. If no DTCs are present, dealers are to update the PSCM and instrument cluster module software. The updated PSCM software changes the torque sensor fault strategy so that the SNR condition does not result in a loss of power steering assist while driving.In addition, audible and visual warnings are provided for torque sensor faults.If DTCs indicating faults in the torque sensor, PSCM or Power Steering Motor (motor) are present in the initial recall inspection, the dealer performs the following repairs: 1) replaces the torque sensor for torque sensor faults (DTC B2278); or 2) replaces the steering column for faults related to the PSCM (DTC B1342) or motor (DTC B2277).Continued in attachment pages
- Electronic Throttle Body Malfunction
On February 21, 2013, the Office of Defects Investigations (ODI) opened Preliminary Evaluation PE13-003 to investigate allegations of electronic throttle body (ETB) failures resulting in sudden reduction of engine power in model year (MY) 2009-2013 Ford Escape, Fusion, Mariner and Milan vehicles. During this…
On February 21, 2013, the Office of Defects Investigations (ODI) opened Preliminary Evaluation PE13-003 to investigate allegations of electronic throttle body (ETB) failures resulting in sudden reduction of engine power in model year (MY) 2009-2013 Ford Escape, Fusion, Mariner and Milan vehicles. During this investigation, Ford identified a condition in subject vehicles equipped with 2.5L and 3.0L engines that may result in a sudden reduction of engine power.According to Ford, the ETB internal motor contacts may develop a high resistance material buildup condition on the commutator, resulting in intermittent electrical connectivity and reduced engine power. When this condition occurs, the Malfunction Indicator Lamp (MIL) or Wrench light will illuminate and the vehicle may enter a limited limp home mode.Ford?s trade name for the feature is Failure Mode Effects Management (FMEM) mode.In this mode, engine power and vehicle speed are reduced, while full function of the power steering, power braking, lighting, and climate control systems are maintained.ODI?s complaint analysis indicate that the predominant failure mode involved reduced motive power associated with the limited limp home mode with engine speeds limited to approximately 900 RPM. Analysis of warranty claims provided by Ford identified 59,807 claims related to ETB replacements and approximately 50 percent of claims are associated with diagnostic trouble codes (DTC) P2111, Throttle Body Stuck Open, and P2112, Throttle Body Stuck Closed.Ford described several factors where the ETB motor may fail resulting in DTCs P2111 or P2112 but the failure is not an existing stuck open or closed ETB valve position.According to Ford, the ETB control strategy provides the driver with three FMEM modes that allow varying degrees of vehicle mobility depending on the severity of the fault detected.DTCs associated with stuck open or closed throttle valves are designated the highest failure severity resulting in engine speeds limited to high idle corresponding to the limited limp home mode.Vehicles are not likely to unexpectedly stall as a result of this condition, but drivers may characterize the reduced functionality as a stall, even though their vehicle may still has motive capability.Other FMEM limp modes may result in reduced engine performance but will maintain vehicle speed above 20mph. During this investigation, Ford and its suppliers, Delphi and Igarashi, updated the powertrain control module (PCM) software to include a throttle body motor cleaning cycle during key-on and modified the ETB internal motor components design, surface finish and material composition to improve durability. Additionally, Ford developed a remedy procedure and issued a special Customer Satisfaction Program (CSP) 13N03 extending the ETB warranty coverage and instructing dealers to update the powertrain calibration to improve vehicle performance in the event that intermittent electrical connectivity of the throttle body motor contacts occurs. The program extends the coverage for up to 10 years of service or 150,000 miles from the warranty start date of the vehicle, all vehicles are eligible for the program through January 31, 2015 regardless of mileage.Owners of the affected vehicles will be contacted by mail to take their vehicle to a Ford dealer who will reprogram the PCM to the latest calibration. The bulletin was sent to dealers on January 17, 2014 and the owner letter mailing began on January 27, 2014. See the investigative file for copies of Ford's bulletin and owner letter. This preliminary evaluation is closed. The closing of this investigation does not constitute a finding that
- Rear Liftgate Window Glass Breakage
In its response to the agency, Ford acknowledged a higher than normal level of glass breakage incidents in the model year (MY) 2010 to early-build MY 2011 subject vehicles.The incidentsoccurred when the liftgate glass was being opened, or more typically while being closed, but in both cases while the vehicle was…
In its response to the agency, Ford acknowledged a higher than normal level of glass breakage incidents in the model year (MY) 2010 to early-build MY 2011 subject vehicles.The incidentsoccurred when the liftgate glass was being opened, or more typically while being closed, but in both cases while the vehicle was stationery, i.e., not moving on the roadway.Additionally failures often occurred during early morning hours when ambient and/or liftgate glass temperatures may have been lower.Ford advised that it investigated the failures but failed to identify an anomaly in the glass manufacturing process (which is often a factor in glass breakage trends ODI investigates) that could explain the reports.It did however identify a potential thermal expansion/compression condition in the mounting of the rear wiper motor to the liftgate glass.Starting at MY 2008 vehicle production the motor was attached to the glass using an adhesive.Ford revised that design to a nut and bolt type attachment in October 2010, during MY 2011 vehicle production.ODI's review of Ford data indicates that vehicles built after this change exhibit lower glass breakage rates.Among the 296 consumer complaints on the subject vehicles, ODI identified 15 injury incidents resulting in a total of 18 alleged injuries.All the injuries were minor in nature and consisted mainly of superficial skin cuts or minor lacerations, with two of the injury incidents occurring when vehicle owners were cleaning up broken glass.Additionally both the injury rate and report rate (including warranty claims) are low in comparison to similar investigations resulting in safety recalls (see PE04-045, MY 2002 Ford explorer liftgate glass failure, which resulted in NHTSA safety recall 04V442). In November 2010 Ford issued Technical Service Bulletin (TSB) 10-22-10 to address reports of liftgate glass breakage on all MY 2010 vehicles, and MY 2011 vehicles built through 10/15/2010, the date the above design revision was implemented.The TSB enables owners of affected vehicles to have a broken liftgate glass replaced under normal vehicle warranty, which would not otherwise be a warrantable failure, with the revised design liftgate glass.A safety-related defect has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor this issue and reserves the right to take further action if warranted by the circumstances.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 102050086F35 Transmission - Fluid leak at left side halfshaft seal - built on or before 10/14/2013
- 10177599These SKUs are Exhaust Manifolds with Catalytic Converters. The customer communication requested return of unsold inventory due to a loss of CARB certification. These SKUs can no longer be sold as they do not meet CARB standards, but parts on vehicles are not effected.
- 10177598These SKUs are Exhaust Manifolds with Catalytic Converters. The customer communication requested return of unsold inventory due to a loss of CARB certification. These SKUs can no longer be sold as they do not meet CARB standards, but parts on vehicles are not effected.
- 10164508Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid can attack the glass and cause visual distortion and/or discoloration on the outer surface which cannot be removed by further cleaning. If this type of distortion is found, inspect the area of the glass that is covered by the cowl and/or molding. The portion of glass that is covered by the cowl or molding will not be affected by the acid. Hydrofluoric acid damage is not a defect in material or workmanship and is not a warrantable condition.
- 10160931On vehicles equipped with an automatic transmission it is imperative that the converter pilot hub be greased with Motorcraft Multi-Purpose Grease Spray XL-5-A even if grease was not applied from the factory. Also verify that the engine/transmission alignment dowel pins are present as well as the engine crankshaft dowel pin, if equipped, when installing the transmission. Failure to adequately lubricate the converter hub greatly increases the likelihood of the flexplate cracking in the future. Missing dowels may cause a misalignment issue also resulting in a premature failure. Refer to Workshop Manual (WSM), Section 307-01.
- 10109070The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate when reading these PIDs and cannot display quickly enough to validate a concern. The PCM automatically monitors these inputs more accurately and will set diagnostic trouble codes (DTCs) when appropriate. Using these PIDs for diagnostics will lead to inaccurate results and improper ETB replacements. If a concern is intermittent and no DTCs are present, refer to historical DTCs and the PC/ED, Section 3 No DTCs Present Index chart for further information.
- 10095184Replacing the original equipment sync/navigation system with either an aftermarket sync/navigation kit or modifying original sync/navigation parts to provide additional features IS not recommended nor supported on any ford, mercury or lincoln vehicle. Only approved genuine ford accessories or originally installed systems are supported and certified to function correctly with other vehicle systems. If you suspect a system has been modified, the following resources can be used to verify original equipment: monroney label (window sticker), professional technician society (pts) oasis tab select sync or hvbom. For genuine ford accessories use: pts workshop tab select dealer installed accessory or accessory installation.
- 10091151Some 2008-2017 ford/mercury/lincoln vehicles equipped with sync may generate a vhr that identifies a concern with the brakes and suspension category indicating service IS required due to a brake system warning lamp being illuminated. If the park brake was applied when the vhr was gathering data from the major vehicle systems, the brakes and suspension message will be reported as the vhr looks for any warning lamps illuminated in the instrument cluster. Rerun the vhr with the engine on and vehicle in park, and ensure the park brake IS disengaged. If the sync vhr IS still reporting a concern to the customers sync owners account, refer to the appropriate workshop manual section for diagnosis by dtc or symptom. Starting in 2015 not all sync equipped vehicles support vhr, refer to the owners manual for vhr operation.
- 10090681Some 2008-2017 ford/mercury/lincoln vehicles equipped with sync may generate a vhr that identifies a concern with the brakes and suspension category indicating service IS required due to a brake system warning lamp being illuminated. If the park brake was applied when the vhr was gathering data from the major vehicle systems, the brakes and suspension message will be reported as the vhr looks for any warning lamps illuminated in the instrument cluster. Rerun the vhr with the engine on and vehicle in park, and ensure the park brake IS disengaged. If the sync vhr IS still reporting a concern to the customers sync owners account, refer to the appropriate workshop manual section for diagnosis by dtc or symptom. Starting in 2015 not all sync equipped vehicles support vhr, refer to the owners manual for vhr operation.
- 100752736F35 TRANSMISSION - FLUID LEAK AT LEFT SIDE HALFSHAFT SEAL BUILT ON OR BEFORE 10/14/2013 ISSUE Some 2009-2014 Escape, 2009-2011 Mariner, 2010-2014 Fusion, 2010-2011 Milan, 2012-2014 Edge/Explorer, and 2013-2014 Taurus/MKT/MKZ vehicles built on or before 10/14/2013 and equipped with a 6F35 automatic transmission may exhibit a fluid leak from the left hand (LH) transmission halfshaft seal due to wear on the transmission case bushing.
- 10057834Ford: no service action IS recommended for this condition. Please use at your discretion. Various 2010-2015 vehicles may experience a turbulence noise, similar to an helicopter noise, at highway speeds when the rear door window(s) or sunroof are open.
- 10056710Mercury/ford: in one or more speed settings, electronic manual temperature control (emtc) a/c system IS warm and/or lack blower motor operation in settings due to damaged blower motor resistor caused by water entering heater and evaporator core housing. Model 2008-12 escape, mariner.
- 10056183Ford: the throttle body internal motor contacts may be contaminated, resulting in an electrical, intermittent, connectivity, causing malfunction indicator lamp (mil) or wrench light to be illuminated. Model 2009-2012 fusion, milan, escape, mariner. Updated 11/18/14.
- 10055355Ford: the wrench light will illuminate when 4X4 function IS inoperative due to active torque coupling solenoid coil wiring being broke, but a kit IS available to service rear axle assembly/rear drive unit (rdu), at lower level. Model 2008-2012 escape, mariner.
- 10055321Mercury/ford: on some vehicles, there IS a fluid leakage, coming from left hand (lh) halfshaft seal of the automatic transmission and a service kit IS available now, for repair. Model 2009-2012 escape, mariner, fusion, milan.
- 10054926Ford: throttle body will develop contamination on internal motor contacts resulting in an intermittent electrical connectivity and malfunction indicator lamp (mil) or wrench light will illuminate. Model 2009-2013 fusion, milan, escape, mariner. Updated 5/7/14.
- 10054916Ford/mercury: if diagnostic code b2278 IS stored in power steering control module (pscm), it needs replacing with torque sensor service kit that IS available and if not, does not apply. Model 2008-2012 escape, 2008-2011 mariner.
- 10054575Ford: on the left hand half shaft seal, there IS a fluid leak from the transmission because of wear on case bushing. Model 2009-2012 escape, 2009-2011 mariner, 2010-2012 fusion, 2010-2011 milan.
- 10053656Ford: due to an intermittent loss of rpm or lack of acceleration, in some vehicles, with illuminated wrench light, diagnostic trouble codes (dtcs) p2111, p2112 may or may not be stored in powertrain control module (pcm). Models 2009-12 escape, mariner, fusion, milan.
- 10052191Ford/lincoln/mercury: some vehicles may experience an illuminated mil or safety stop now message, or a no start condition or possible misfire or roughness at idling through 2000rpm or a lack of acceleration. Models 2009-12 escape, 2009-11 mariner, milan, 2010-12 fusion, 2011-14 mustangs, 2013 c-max, fusion, MKZ hybrid.
- 10044230Ford/mercury/lincoln: some vehicles exhibit a cold weather phenomenon where fluid has expelled out of vent on rear drive units (rdu) and fluid, on occasion, would burp out.
- 10043648Ford: the variable camshaft timing vct) solenoid movement may be temporarily restricted due to debris in engine oil that IS causing diagnostic trouble codes (dtcs).
- 10041258Ford service campaign: see document search button for owner letter. 2011 mariner/escape. Vehicles were shipped without proper emissions standards.
- 10040948Ford: there may be a leaking/stuck canister purge valve which can cause multiple driving systems. The malfunction light may be on with or without stored trouble codes.
- 10039080Ford: the liftgate window glass may break in cold temperatures. 2010-2011 escape/mariner.
- 10039064Ford: there may be a hard start or rough idle accompanied with two trouble codes. The problem may have to do with camshaft timing. 2010-2011 fusion/escape/milan/mariner.
- 10037561Ford: vehicles may run rough, hard start after refueling, clicking noise under hood, and have trouble codes stored.
Every Mercury Mariner model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.