2002 Mercury Mountaineer
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Mercury › Mountaineer › 2002
These records cover every 2002 Mercury Mountaineer. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2002 Mercury Mountaineer. Newest first.
Ford IS recalling model years 1995-2003 windstar, 2000-2003 excursion diesel, 1993-1997 and 1999-2003 F-250 sd through F-550 sd diesel, 1992-2003 E-150 through E-550, 1995-2002 explorer, 1997 and 2002 mercury mountaineer, 1995-1997 and 2001-2003 ranger, and 1994 F53 vehicles equipped with the texas instruments speed control deactivation switch (scds). the…
Risk and remedy
Risk
A vehicle fire could occur with or without the engine running.
Remedy
Ford will notify owners that dealers will install a fused wiring harness in line with the scds. on 1999-2003 windstar vehicles with a leaking scds, dealers will also inspect the ABS control module connector and repair as necessary. repairs will be completed free of charge. the safety recall began on october 27, 2009. owners may contact ford at 1-888-222-2751.
Certain curved tempered replacement glass manufactured by hangzhou safety glass ltd and supplied to safelite by auto temp inc., identified as dot-430, and sold for use on certain domestic and foreign vehicles may not break into small pieces as expected of tempered glass and fails to conform to federal motor vehicle safety standard no. 205, "glazing…
Risk and remedy
Risk
In the event of a vehicle crash, the occupant(s) may be seriously injured by shattered glass.
Remedy
Safelite will notify its retail customers and replace the glass free of charge. Retail customers can contact safelite toll free at 1-888-843-2906. Safelite will notify its wholesale customers and reimburse wholesale customers for current inventory and at a specified rate for replacing their customer's glass. Wholesale customers can contact safelite's wholesale division, service autoglass toll free at 1-888-246-6298. The recall began on january 15, 2008.
Vehicle description: sport utility vehicles. the right side tires may have horizontal cuts on the edge of the tread that could have occurred during vehicle assembly.
Risk and remedy
Risk
Over time, the tire could fail, increasing the risk of a crash.
Remedy
Dealers will inspect the tires and, if any slices are found, the cut tires will be replaced. owner notification began june 7, 2001. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact ford at 1-800-392-3673.
This IS not a safety recall in accordance with the safety act. however, it IS deemed a safety improvement campaign by the agency. vehicle description: 2002 ford explorer and mercury montaineer sport utility vehicles. the brackets connecting the left cylinders to each side of the liftgate glass could rotate out of position if either the urethane bond or…
Risk and remedy
Risk
Rotation of the brackets could potentially cause the lift cylinders to detach from the glass or, in some cases, could potentially cause the liftgate glass to break. either condition IS most likely to occur when the glass IS being closed.
Remedy
Ford dealers will inspect the vehicles for the position of both the left and right liftgatge glass lift cylinder brackets. if the brackets are in the proper position, the bracket retainers will be tightened to a higher torque. in cases where the bracket IS not properly position, the bracket must be re-aligned.
Owner complaints
372 complaints17 involved a crash7 involved a fire38 injuries
What owners report most
Latest complaints
- Steering
Aftermarket rack and pinion system re-manufactured by Detroit Axel began leaking fluid and caused a loss of power steering within 3 months of purchase. A second unit was installed and after about a year had the exact same failure as the first unit. Also resulting in the loss of power steering. It…
Aftermarket rack and pinion system re-manufactured by Detroit Axel began leaking fluid and caused a loss of power steering within 3 months of purchase. A second unit was installed and after about a year had the exact same failure as the first unit. Also resulting in the loss of power steering. It is my contention that Detroit Axel is not capable of re-manufacturing to a satisfactory safety standard. I believe they should be investigated and perhaps subject to a product recall. I pray nobody has yet been killed by their ineptitude!
- Electrical system · Power train · Structure › Body
Body : to much rust, corrosion, on rear of truck other failure or detachment of exterior body like rear gate frame components, and other structural components that may present a safety hazard. Electrical : electrical systems and items such asa wiring and cable on or inside the door, ignition switch…
Body : to much rust, corrosion, on rear of truck other failure or detachment of exterior body like rear gate frame components, and other structural components that may present a safety hazard. Electrical : electrical systems and items such asa wiring and cable on or inside the door, ignition switch cover detach ,instrument panel and gauges blinking that causes motors and actuators that power mechanical devices like (windows, sunroofs, seats, etc.) Generate some kind of electrical problem that may present a safety hazard. Power train :transmissions, transfer cases fluid hard to check ,electronic control units and shift lever inacurated, drive axles, hubs, shafts, differentials, CV joints star vibration that may present a safety hazard.
- Unknown or other
Heard a pop noise under hood. Engine shut off battery light came on. Went to open hood and there was a fire.
- Structure › Body · Visibility/wiper
TL* the contact owns a 2002 mercury mountaineer. The contact stated that the rear lift gate failed to latch securely on several occasions. The contact stated that the failure was intermittent. The contact stated on one occasion while driving the vehicle, the lift gate ajar warning light…
TL* the contact owns a 2002 mercury mountaineer. The contact stated that the rear lift gate failed to latch securely on several occasions. The contact stated that the failure was intermittent. The contact stated on one occasion while driving the vehicle, the lift gate ajar warning light illuminated. The contact's son went to close the lift gate and glass shattered. The contact hired a glass repairmen to fix the window for $250.00. The dealer nor the manufacturer had been notified of the failure. Upon investigation, the contact associated nhtsa campaign number: 01i010000 (visibility) with the failure. The failure mileage was unknown.
- Air bags
TL* the contact owned a 2002 mercury mountaineer. While driving, the vehicle slid on ice. The contact lost control of the vehicle and crashed into a ditch. The air bags failed to deploy. The contact sustained head, chest, lower and upper back, abdominal, and neck injuries that required medical…
TL* the contact owned a 2002 mercury mountaineer. While driving, the vehicle slid on ice. The contact lost control of the vehicle and crashed into a ditch. The air bags failed to deploy. The contact sustained head, chest, lower and upper back, abdominal, and neck injuries that required medical attention. A police report was filed. The vehicle was towed to the contact's residence. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The vehicle was destroyed. The manufacturer was not notified of the failure. The approximate failure mileage was 250,000.
- Electrical system · Unknown or other
My power will stay on for long periods of time also I'm having an acceleration problem when I drive I have to wait for it to go to about 25 mi till 26 for it to pick up any speed it takes a very long time for it to pick up any speed in the 1ST place.
- Electrical system · Electronic stability control (esc) · Service brakes
I purchased a vehicle on march 11, 2017 from a dealership named redefined auto sales in skokie, il. Since I have purchased this vehicle, I have spent over $1,500 in costs for repairs to this vehicle, beginning with I had to get an oil change on the same day that I purchased the vehicle because the…
I purchased a vehicle on march 11, 2017 from a dealership named redefined auto sales in skokie, il. Since I have purchased this vehicle, I have spent over $1,500 in costs for repairs to this vehicle, beginning with I had to get an oil change on the same day that I purchased the vehicle because the change oil required light came on as soon as I exited the expressway in route from the dealership. Also, as I was en route from the dealership, on the expressway a motorist tried to cut me off and that IS when I found out that the horn was not working. Things have just went downhill from there.
- Power train · Service brakes · Suspension
I purchased a used vehicle from redefined auto sales located in skokie, il on 3/11/17. Since then I have spent over $1500.00 in cost for repairs on this vehicle, beginning with I had to get the oil changed the same day that I bought the vehicle because the change oil required light came on as soon…
I purchased a used vehicle from redefined auto sales located in skokie, il on 3/11/17. Since then I have spent over $1500.00 in cost for repairs on this vehicle, beginning with I had to get the oil changed the same day that I bought the vehicle because the change oil required light came on as soon as I exited the expressway, I almost got into a serious accident on the expressway in route from the car dealership because a motorist tried to cut me off and that IS when I discovered that the horn was not working. The next day the power door locks stopped working and things just has went down hill since then, the vehicle IS in the shop right now as I'm typing this, I have not driven the vehicle anywhere other than back and forth to repair shops. I filed a complaint with the bbb but nothing was done about the complaint because the business responded saying the vehicle was used and I rejected the response and then received an email from the bbb saying that the case was closed. This vehicle was a lemon with a lot of issues and none of those issues were disclosed to me when I purchased the vehicle.
- Air bags
While driving on a straight road going 20-25 mph, my driver and passenger side/curtain airbags deployed for no reason. I pulled over and called my insurance company still confused as to why this happened. they informed me to call ford and report it and cut the airbag enough to see. with no luck…
While driving on a straight road going 20-25 mph, my driver and passenger side/curtain airbags deployed for no reason. I pulled over and called my insurance company still confused as to why this happened. they informed me to call ford and report it and cut the airbag enough to see. with no luck on getting help from ford or my insurance company, I'm now dealing with failing inspection due to my airbag light. I feel this IS a manufacturer problem as I haven't made any modifications to the vehicle.
- Electrical system · Power train · Vehicle speed control
When going 25-30 mph vehicle will not shift.it actually kicked the vehicle back. Od light started to flash then service engine soon light came on.been doing this since. Went to go get mountaineer read and of coarse..the transmission..something needs to be done otherwise this might eventually lead to a lawsuit after reading all of the complaints on the exact same thing.
- Unknown or other
I was driving on the highway & stopped at one of the service stations along the highway. When I returned to the vehicle I put my children in the car, turned it on, put the car in drive hit the gas & the vehicle did not move. I tried putting it in reverse & nothing happened. The car would rev up but…
I was driving on the highway & stopped at one of the service stations along the highway. When I returned to the vehicle I put my children in the car, turned it on, put the car in drive hit the gas & the vehicle did not move. I tried putting it in reverse & nothing happened. The car would rev up but would not move. It felt like I had the car on neutral. Tried several times & nothing happened. I then tried to put the car on D3 & that IS when it moved slightly. Park & drive do not work!! Very dangerous had this happened while I was still driving on the highway, which IS what would have probably happened. I was only out of my car for 10 minutes.
- Unknown or other
Started vehicle to go to work like every day tried to shift into r shifter broke of in my hand. Needs to be recalled. I am glad it happened in drive way. I live on highway and it could have broke after I was in highway shifting into d.
- Tires › Tread/belt
TL* the contact owns a 2002 mercury mountaineer equipped with bf goodrich tires 105S rugged trail t/a tires, size: p245/65r17. The contact noticed excessive cracking around the tread for all four tires. The vehicle was taken to a dealer where it was confirmed that the tires needed to be replaced.…
TL* the contact owns a 2002 mercury mountaineer equipped with bf goodrich tires 105S rugged trail t/a tires, size: p245/65r17. The contact noticed excessive cracking around the tread for all four tires. The vehicle was taken to a dealer where it was confirmed that the tires needed to be replaced. The tires were not replaced. The tires were not original equipment. The manufacturer was made aware of the failure. The approximate tire failure mileage was 10,000 and the vehicle failure mileage was 90,000.
- Engine · Fuel/propulsion system
Driving at normal speed of approximately 40 mph on a city street, the spark plug and coil shot out from the #2 cylinder. A large percussion banging sound emitted from under the hood which was the detectable evidence something had just gone desperately wrong with the engine.
- Air bags · Electrical system · Power train
While driving to work one morning all I here was ding ding ding od/off started flashing . Sec later check transmission light came on now when I drive putting foot on the paddle to go it will idle up I release and it will shift n go. Aamco saying that I need a rebuilt tranny that's bs with all what…
While driving to work one morning all I here was ding ding ding od/off started flashing . Sec later check transmission light came on now when I drive putting foot on the paddle to go it will idle up I release and it will shift n go. Aamco saying that I need a rebuilt tranny that's bs with all what I have been reading it's just a rip off I don't have $3500 to get this fix. Now seeing not once not twice so many complaints I read that people paid for 2 or more tranny for the vehicle's and nothing IS been done about it. And the ford deals knows about it..... Do a human being has to lose their life before ford dealer's can own up to there responsibility? If they was in our shoes they would want the same thing vice verse they say u reap what you sow. Please please please help up just fix our transmission that's all.. Another thing ABS light stays on check engine light stays on the seat belt light stays on all my windows doesn't let down now wtf? *tr
- Engine and engine cooling
My spark plug on #2 cylinder just shot out of my truck's engine... argh!!!! Destroyed my coil pack and could have busted the fuel line. And now I cant put in the spark plug. Wtf........??????? *tr
- Power train
TL* the contact owns a 2002 mercury mountaineer. The contact stated that the vehicle was able to shift into gear when the vehicle was off. The contact stated that the key was not in the ignition at the time of the failure. The vehicle was taken to a dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
- Seat belts
TL* the contact owns a 2002 mercury mountaineer. The contact stated that the seat belt became too tight to breathe and would not loosen. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The vin was not provided. The failure mileage was unknown.
- Power train
While driving the "od" light started flashing and the vehicle would not shift from 2ND to third gear. It would just rev up. If you let off the gas it would usually shift into 3RD gear. I was going to try to check the fluid but couldn't find the dipstick. I checked the manual and found out there IS…
While driving the "od" light started flashing and the vehicle would not shift from 2ND to third gear. It would just rev up. If you let off the gas it would usually shift into 3RD gear. I was going to try to check the fluid but couldn't find the dipstick. I checked the manual and found out there IS none. When I checked online for help I found all the other complaints that were exactly like mine. It IS very disappointing that ford will not issue a recall on this obviously poorly designed transmission. This IS a very expensive part for an owner to replace and IS a safety issue as you could lose the ability to accelerate at a critical moment. With as many complaints as I am seeing online there should definitely be a recall. I hope it doesn't take somebody getting hurt or killed for action to be taken. *js
- Electrical system · Structure › Body
The car would have a warning display that a door was ajar and we would check all the doors and re-close them all and the warning would still appear. Then we would check the lift gate window on the back and re-close it and the display would go away, but the lift gate was closed the whole time before. It constantly does this and now the lift gate has a crack in it. *tr
- Power train
I recently decided to be #teamford....unfortunately I'm disappointed. my truck now has the o/d light flashing excessively. The truck goes in to 3RD gear but thumps & goes down into 2ND & then 1ST. I was told the repairs will run me about $1800. I really wish I would've stuck with chevrolet. ....…
I recently decided to be #teamford....unfortunately I'm disappointed. my truck now has the o/d light flashing excessively. The truck goes in to 3RD gear but thumps & goes down into 2ND & then 1ST. I was told the repairs will run me about $1800. I really wish I would've stuck with chevrolet. .... I've used google to see IS anyone else having this problem....& yes they are. Ford should really own up to this & fix this problem our do a recall. This IS sad. Boy do I miss my chevy..... *tr
- Service brakes
Changed front pads ( never opened bleeder)then had soft pedal, after that changed frond brake lines master cylinder, booster, ABS control unit and calipers still soft pedal. Then used snapon scan tool to perform brake bleeding in ABS control unit, still problem persisted, as of now still no luck (bleeding all 4wheels in factory specs have been perform/bench bleeding) still soft pedal. *tr
- Power train
While driving at around 35 mph the o/d light started flashing, error message check transmission and check engine light stayed on. The vehicle started shifting erratically from a start then had problems shifting into gears. I brought it to my mechanic and decided to change, clean and flush…
While driving at around 35 mph the o/d light started flashing, error message check transmission and check engine light stayed on. The vehicle started shifting erratically from a start then had problems shifting into gears. I brought it to my mechanic and decided to change, clean and flush transmission fluids. This did not solve the problem. I then went on line to find cures for this problem at ford motor co web site and there was no information there . I searched the web for similar problems and came up with over 500 complaints with ford blazers' and mountaineers 2002 through 2004 transmission related problems with the same symptoms..5r555 solenoid pack. I found a company that claimed the problem IS the transmission 5 solenoid pack needing a up grade and this should solve the problem through USA industries in bay shore ny. Purchased this oem ford upgrade packet, installed this miracle part and the problems were still there. Now USA industries doesn't want to hear about refunding my monies even though I am still in the refund time limit.. Hopefully ebay will resolve there poor customer relations issue. Ford claims I need to have a complete transmission replacement at approximately $2500.00. I spoke to several ford certified mechanics and they told me that ford IS aware of this issue but are hesitant to issue a recall since there have been no deaths.. Can that be for real????? IS anyone else ready to stand up to ford for a recall demand on our cars?? *tr
- Electrical system · Steering
I went to take my vehicle for emissions test and oil change and when I went to move the gear shift from park to drive, it just dangled in the air. I found this totally unbelievable!!!!!, needless to say, my key was stuck in the ignition due to it being stuck in park. I had to have it towed and…
I went to take my vehicle for emissions test and oil change and when I went to move the gear shift from park to drive, it just dangled in the air. I found this totally unbelievable!!!!!, needless to say, my key was stuck in the ignition due to it being stuck in park. I had to have it towed and steering column replaced. then yesterday while having the brakes fixed and trying to have it test driven, the key was stuck in the ignition again and not able to move to the engine start position. this IS ridiculous, it needs to be something done about this situation since this IS at some point, cause an injury. fortunately, both times my vehicle was parked. But what if someone else isn't? please help us out. these are nice vehicles and this IS giving them a bad rep. thank you. *tr
- Engine and engine cooling
TL* the contact owns a 2002 mercury mountaineer. While driving approximately 3 mph, the high temperature and low oil warning indicators illuminated. The oil pressure gauge dropped to zero and a loud noise was heard. The contact merged the vehicle to the emergency lane and shut the vehicle off. The…
TL* the contact owns a 2002 mercury mountaineer. While driving approximately 3 mph, the high temperature and low oil warning indicators illuminated. The oil pressure gauge dropped to zero and a loud noise was heard. The contact merged the vehicle to the emergency lane and shut the vehicle off. The contact checked the oil level and observed that the oil was full. The contact restarted the vehicle and the noise was still present. The vehicle was towed to an independent mechanic. The technician noticed that there were metal shavings in the engine oil and the engine needed to be replaced or repaired. The manufacturer was notified. The approximate failure mileage was 150,000.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Vehicle Rollaway Allegations
This investigation is being closed based on several considerations.By the most inclusive counting of all alleged rollaway incidents (i.e., counting all alleged rollaway incidents and assuming a singular failure mechanism), the incident rate is low, however during EA09-013, ODI identified a number of different failure…
This investigation is being closed based on several considerations.By the most inclusive counting of all alleged rollaway incidents (i.e., counting all alleged rollaway incidents and assuming a singular failure mechanism), the incident rate is low, however during EA09-013, ODI identified a number of different failure mechanisms in 180 incidents related to the alleged defect.The highest rate for any particular failure mechanism, the failure of the Automatic Transmission Parking System, was 4.4/100K.The next-highest failure rate was for the BSI System, at 3.4/100K.For all identified failure mechanisms there has been a drastically declining trend including very few incidents occurring in recent years.Accordingly, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.For additional information regarding this investigation, see the complete closing resume in the document file for EA09-013. The ODI reports cited above can be reviewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification (ODI) numbers:10168454, 10279630, 10280078.
- Spark plug ejection from cylinder head
On september 6, 2005, odi received a petition requesting that the agency investigate allegations of engine spark plug ejection in certain model year 1997 through 2004 ford vehicles with triton V-8 and V-10 engines.odi received a total of 474 non-duplicative complaints on the subject vehicles where the complainant, or…
On september 6, 2005, odi received a petition requesting that the agency investigate allegations of engine spark plug ejection in certain model year 1997 through 2004 ford vehicles with triton V-8 and V-10 engines.odi received a total of 474 non-duplicative complaints on the subject vehicles where the complainant, or the dealer repairing the vehicle, reported that a spark plug detached from the cylinder and/or ejected from the engine.as of december 8, 2005, odi IS not aware of any allegations where the alleged defect resulted in a loss of vehicle control, a crash, an injury, or a fatality in any of the 10,319,810 subject vehicles.in addition, odi IS aware of only two incidents where the vehicle stalled without restart.information contained in the odi consumer complaints and obtained from 72 telephone interviews with complainants showed the following:(1) 99% of the complaints were on my 1997 to 2002 subject vehicles.(2) most the complainants reported hearing a loud pop while driving or upon starting up the vehicle followed by a loud, repetitive clicking or popping sound.(3) many of the complainants reported that the popping sound was accompanied by some loss of vehicle power; however, in 99% of the incidents reported, the vehicle did not stall.in the very few incidents where the vehicle did stall, most vehicles could be restarted.(4) only a small percentage of the complainants cited that they smelled gas or a slight burning smell when the incident occurred.(5) in all but a very few incidents, vehicle damage was limited to the engine.in one incident, the complaint reported that the fuel rail was damaged and replaced after one of the spark plugs ejected from the engine; however, the complainant reported that the damage did not result in any type of fuel leak or fire.in another incident, the only incident where a fire was alleged, the complainant reported that no fluid leak was observed, but that a fire resulted after the spark plug had ejected from the engine and he had restarted the vehicle and driven to another location.none of the complainants reported any damage to the vehicle hood.(6) only two complainants reported that they observed what appeared to be some drops of fuel coming from the cylinder where the spark plug had failed or on the spark plug itself; however, each of these complainants reported that there was no smoke or flames as a result of his incident.as the petitioner noted, and odi?s analysis showed, it IS possible for a spark plug to detach from the engine cylinder threads in the subject vehicles.however, odi?s analysis of 474 complaints describing such incidents found only a very few alleged any safety-related consequences.none of these showed any evidence of a serious safety consequence.given the large population and relatively long exposure time of the subject vehicles, the complaint analysis indicates that the risk to motor vehicle safety from the alleged defect IS very low.in view of the foregoing, it IS unlikely that nhtsa would issue an order for the notification and remedy of the alleged defect at the conclusion of the investigation requested in the petition.therefore, in view of the need to allocate and prioritize nhtsa?s limited resources to best accomplish the agency?s safety mission, the petition IS denied.
- Stuck engine throttle
On july 7, 2005, the office of defects investigation (odi) opened a preliminary evaluation to investigate alleged stuck throttle complaints in certain model year (my) 2002 ford explorer and mercury mountaineer vehicles equipped with the standard available 4.0L SOHC V6 engine.at that time, odi was aware of 15…
On july 7, 2005, the office of defects investigation (odi) opened a preliminary evaluation to investigate alleged stuck throttle complaints in certain model year (my) 2002 ford explorer and mercury mountaineer vehicles equipped with the standard available 4.0L SOHC V6 engine.at that time, odi was aware of 15 complaints that alleged stuck engine throttle causing unwanted vehicle acceleration and 1 alleged crash as a result.six complainants reported that throttle control cable replacement remedied the alleged stuck throttle condition.additionally, odi was aware of a technical service bulletin issued by the manufacturer that referred to an accelerator cable design change.odi sent a letter to the manufacturer on july 18, 2005 requesting certain information about these vehicles. According to ford, approximately 234,092 subject vehicles built from august 14, 2000 (?job 1?) through october 31, 2001 used a particular accelerator cable known as a 16 lay wire design.this design IS comprised of the throttle cable surrounded by a conduit made of several concentric layers including a teflon liner, a nylon tube extruded over the teflon liner, 16 lay wires wrapped around the nylon tube, and finally a nylon jacket extruded over and around the lay wires. Ford reports that throttle control concerns related to the accelerator cable are likely caused by a migration of the inner teflon liner out of the conduit at the dash panel fitting.should the teflon liner migrate outward sufficiently to contact the accelerator pedal arm it could interfere with the pedal?s ability to return to idle.in november 2001, ford began using a new 12 lay wire design accelerator cable.this change was implemented to allow for installation of optionally available power-adjustable pedals. Field data suggests that the condition with the subject cable IS more prevalent in cold (winter) climates.of the 396 warranty claims related to the alleged defect, nearly 68% occurred in winter months and most warranty claims are associated with vehicles sold in the northeastern, northern interior (midwest), and rocky mountain regions of the united states.this seasonal trend appears to be in decline with fewer warranty claims paid in winter 2005 than in previous winters.there are no known crashes related to the alleged defect on the subject vehicles, the complaint rate IS low after approximately four years in service (3.0 incidents per 100,000 vehicles) and the failure trend IS declining.there have been no new complaints since january 2005.a safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.accordingly, this investigation IS closed.the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.odi will continue to monitor its complaint database and will receive updated complaint and warranty data from ford in spring 2006 to verify the trend analysis.the agency will take further action if warranted by the circumstances.
- Rear liftgate glass assembly
Complaints report failure of the rear liftgate glass support while the operator IS opening or closing the glass.the falling glass can strike the operator or bystander.the injuries reported are bruises to the head, neck or back, cuts to the face, arm or hand.on september 9, 2004, ford notified the agency that it will…
Complaints report failure of the rear liftgate glass support while the operator IS opening or closing the glass.the falling glass can strike the operator or bystander.the injuries reported are bruises to the head, neck or back, cuts to the face, arm or hand.on september 9, 2004, ford notified the agency that it will recall approximately 955,732 my 2002 and 2003 ford explorer and mercury mountaineer vehicles to replace the liftgate glass strut brackets and/or hinges.see nhtsa recall 04v442 for details. This investigation IS closed.
- Mis-assembled airbag clockspring
In july 2001, ford issued a special service message announcing that some air bagclockspring devices may produce noise when the steering wheel IS turned full left or right.ford was aware that some clocksprings may have been improperly installed.the improper installation may also cause an open circuit and the air bag…
In july 2001, ford issued a special service message announcing that some air bagclockspring devices may produce noise when the steering wheel IS turned full left or right.ford was aware that some clocksprings may have been improperly installed.the improper installation may also cause an open circuit and the air bag warning light to illuminate.starting with vehicles produced in september 2001, ford adding length to the clockspring wire to reduce the likelihood of damage from improper installation.odi's investigation revealed 32 comlaints (vehicle built prior to sept. 2001) of warning light but no crashes, injuries, lawsuits or claims.a safety defect has not been identified at this time and further use of agency resources does not appear to be warranted.accordingly, this investigation IS closed. The closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.the agency will take further action if warranted by the circumstances.see attached summary report.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10156863Some 2000 and newer Ford, Lincoln and Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended. Follow the Service Procedure steps to correct the condition
- 10155551Some 2000 and newer Ford, Lincoln and Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended. Follow the Service Procedure steps to correct the condition
- 10028736Ford: some vehicles may exhibit oil separation from the internal lube found in the unitized cartridge seal. Oil separation appears to be and IS often misdiagnosed, as an axle lube leak.
- 10023943Some 1997-2008 vehicles equipped with a 4.6L 2V, 5.4L 2V, or 6.8L 2V engine--spark plug thread repair procedure--not covered under new vehicle limited warranty. This includes F-53 motorhome chassis. Updated 2/23/10.
- 10019800Low oil pressure indication/warning, a/c compressor inoperative and/or no crank condition on 4.6L equipped vehicles.
- 10019379Malfunction indicator lamp on with pcm diagnostic trouble code p0463 and/or ic diagnostic trouble code b1201 - fuel gauge drops to empty or slow to update after refueling.
- 10018959Extended coverage program 05n04 - extended coverage for composite intake manifold. This program IS being provided as a settlement to a class action lawsuit. The terms of the settlement extend the coverage of the all-composite intake manifold to 7 years from the original warranty start date of the vehicle, with no limit on the number of miles that the vehicle has been driven.
- 10018745Wds cop kit diagnostic tip - coil on plug (cop) ignition systems - engine misfire or rough running.
- 10018064Noise from rear wheel hub bearings.
- 10017892Rear axle noise repair.
- 10017881No start/hard start n hot soak restart.
- 10017860Malfunction indicator lamp coming on with diagnostic trouble codes (dtcs) p0171, p0172, p0174 and/or p0175 (fuel system too rich or lean).
- 10016832Backglass difficult to close and an intermittent door ajar lamp.
- 10016798Hard start/no start condition during cold ambeint temperatures after short hot soak period-4.0l engine.
- 10016789Rear axle noise repair.
- 10014664Front seat(s) slight movement when accelerating and/or decelerating.
- 10014165Aluminum corrosion - service tip.
- 10014138Safety belt retraction speed.
- 10014100Limited slip axle chatter, shudder, binding sensation, or vibration during low speed turning maneuvers.
- 100140895R55w transmission - no 3RD gear or slipping 2-3 shift - diagnostic trouble code p0733 and p0745 - vehicles built prior to 3/4/2002.
- 10014086General (pcm) power train control module programming procedures.
- 10014062Rear window defroster grid/integral antenna diagnosis and repair - terminal tab repair.
- 10013398Gear selector lever - increased effort to shift from drive to park.
- 10013388Fuel gauge slow to update after refueling.
- 10013369General power train control module (pcm) programming procedures.
- 10013319Open fuse F2.20 (5 amp) and/or F2.1 (30 amp) which may result in loss of function of several systems including power seats, adjustable pedals and power door locks.
- 10013303Rear power window(s) inoperative.
- 10013116Malfunction indicator lamp (mil) illuminated - system lean diagnostic trouble codes (dtc's) - service tips. Various models including 2004 f-series.
- 10013107Clear coat peel off the wheel or cracks that look like spider webs under the clear coat - 16 inch wheels.
- 10013078High side pressure fluctuations on vehicles equipped with a fixed scroll a/c compressor.
- 10013074Sun visor rattle / detroit area dealers contact request.
- 10013064Excessive sulfur smell from exhaust.
- 10013060Climate control a/c service tech tips.
- 10012952Driveline 1ST order vibration/boom/drone.
- 10011342No crank/no start condition when vehicle temperature IS below freezing (32f/0c).
- 10011333Updated rear halfshaft removal procedure.
- 10011332Fuel gauge slow to update.
- 10011162Engine misfire or running - coil on plug (cop) ignition systems - wds cop kit diagnostic tips. To include various 2005 models. * ar this article 04161 supersedes tsb 03-14-04.
- 10011159Rear window defroster grid/integral antenna diagnosis and repair - terminal tab repair.
- 10010735Runs rough or misfire - diagnostic trouble codes p0300-p0308 or p0316.
Every Mercury Mountaineer model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.