New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and…
Risk and remedy
Risk
An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.
Remedy
New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
10219149This Technical Service Information Bulletin (TSIB) - New Flyer has developed several maintenance updates for Xcelsior buses specifically equipped with the optional Powerex electric air compressors. This TSIB introduces field modifications in order to simplify maintenance operations and/or improve compressor longevity
10194956This service manual bulletin is an update to the 6,000 mile Preventative Maintenance inspection and lubrication requirements for the front stabilizer bar on all Xcelsior model buses.
10194272Alternator Power Cable Support Inspections
10194271Governor D-2. This bulletin provides revised information on the Governor D-2 settings for your New Flyer Vehicle.
10191836Technical Service Information Bulletin revising the lubrication schedule for the scroll bearing on specifically equipped vehicles with the Powerex direct drive electric air compressor.
10191832This Service Manual Bulletin provides additional information regarding the 6,000 mile Preventative Maintenance requirements for the low voltage battery system.
10159335Service Manual Bulletin - revised troubleshooting charts for MGM E-Stroke brake monitoring system
10153224This Maintenance Instruction Describes How to Retrofit Upgraded PEM Electric Drive Motor Mount Hardware and Fuel Cell Mounting Hardware.
10128680This Service Manual Bulletin provides new OEM (Kongsberg) PM inspection requirements and new installation procedure for the adjustable floor pedal moveable arm on specifically equipped vehicles.
10128679This Parts Manual Bulletin provides new part number information for the moveable arm kit for the Kongsberg brake and accelerator assembly on specifically equipped vehicles.
10117564This Service Bulletin Provides Preventative Maintenance Information on the Stabilizer Bar (if installed) Located on the Front Suspension
10117562This Technical Service Information Bulletin Describes the Recommended Maintenance for Flexible Coolant Hoses Located Above the Electronic Equipment Enclosure on Xcelsior Model Vehicles Equipped with Rooftop HVAC Sytems.
10095631Parts manual bulletin - def tank drain plug.
10081762Service manual bulletin provides a procedure for testing the cooling system for leaks on specifically equipped xcelsior model vehicles.
10081761Service manual bulletin provides revised information on ideal - tridon coolant hose clamps used on all specifically equipped xcelsior model vehicles.
10081601Service manual bulletin - torque - drag link end clamp (installation & ball joint replacement) - all vehilces
10078662Service manual bulletin to revise vehicle grounding instructions for CNG fueled low floor and xcelsior model vehicles
10078661Service manual bulletin to revise oem axle torque information on all low floor and xcelsior model vehicles.
10078660Service manual bulletin to revise preventative maintenance inspection requirements on all low floor and xcelsior model vehicles.
10076193Alternator Power Cable Support Inspections New Flyer has observed several instances of chafing of the alternator power cable installations in certain of customers vehicles. New Flyer is issuing this Technical Service Information Bulleting to notify its customers of the potential for this chafing to occur in certain circumstances. In order to prevent chafing, New Flyer reminds customers that the inspection procedures described in the New Flyer Service Manuals relating to its vehicles must be followed before chafing issues manifest themselves and require extensive and/or expensive repairs. The inspection of alternator power cables is located in the Preventative Maintenance section of the New Flyer Service Manual for the vehicle and is to be conducted during every 6,000 mile (9,600km) inspection.
10058915New flyer: information regarding the revision of oem on torque value (48in-lb (5.4NM) for the drain plug of def tank. Model xcelsior. No years listed.
Every New Flyer Xcelsior model year
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