2021 New Flyer Xcelsior
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › New Flyer › Xcelsior › 2021
These records cover every 2021 New Flyer Xcelsior. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
1 recall names the 2021 New Flyer Xcelsior. Newest first.
New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and…
Risk and remedy
Risk
An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.
Remedy
New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.
Owner complaints
1 complaints
Latest complaints
- Structure
The contact reporting a 2021 New Flyer Xcelsior. The contact stated that the CNG fuel tank prop rods located in a compartment on the roof of the transit bus caused damages to the fuel tanks from road vibrations. The contact was concerned that the failure might cause an injury or a fire. The contact…
The contact reporting a 2021 New Flyer Xcelsior. The contact stated that the CNG fuel tank prop rods located in a compartment on the roof of the transit bus caused damages to the fuel tanks from road vibrations. The contact was concerned that the failure might cause an injury or a fire. The contact stated that the failure was present on sixteen other buses within the fleet, and some of the tanks were sent to be repaired. The cause of the failures were not yet determined. The manufacturer was notified of the failures.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10219149This Technical Service Information Bulletin (TSIB) - New Flyer has developed several maintenance updates for Xcelsior buses specifically equipped with the optional Powerex electric air compressors. This TSIB introduces field modifications in order to simplify maintenance operations and/or improve compressor longevity
- 10194956This service manual bulletin is an update to the 6,000 mile Preventative Maintenance inspection and lubrication requirements for the front stabilizer bar on all Xcelsior model buses.
- 10191836Technical Service Information Bulletin revising the lubrication schedule for the scroll bearing on specifically equipped vehicles with the Powerex direct drive electric air compressor.
- 10191833Technical Services Information Bulletin describing how to inspect specifically equipped vehicles, for possible pinch points on the Modine radiator fan harness routing.
- 10191832This Service Manual Bulletin provides additional information regarding the 6,000 mile Preventative Maintenance requirements for the low voltage battery system.
Every New Flyer Xcelsior model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.