2022 New Flyer Xcelsior
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Have the VIN?
Vehicles › New Flyer › Xcelsior › 2022
These records cover every 2022 New Flyer Xcelsior. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
1 recall names the 2022 New Flyer Xcelsior. Newest first.
New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and…
Risk and remedy
Risk
An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.
Remedy
New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.
Owner complaints
1 complaints1 involved a fire
Latest complaints
- Firerelated
The contact is a fleet manager for a transit company that owned a 2022 New Flyer Xcelsior. The contact stated that after the electric bus was done refueling at their private fueling station, the bus caught fire while parked and was shut off. There was smoke coming from the rear of the bus when an…
The contact is a fleet manager for a transit company that owned a 2022 New Flyer Xcelsior. The contact stated that after the electric bus was done refueling at their private fueling station, the bus caught fire while parked and was shut off. There was smoke coming from the rear of the bus when an unknown object dropped to the ground, and then flames came from the rear battery compartment and rear of the bus. The bus was engulfed in flames and burned to the ground. The fire department arrived on the scene to extinguish the fire. A fire department report was filed. There were no injuries sustained, and no medical attention was received. The bus remained at the scene of the fire. The manufacturer was made aware of the failure. The failure mileage was 9,682.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10219149This Technical Service Information Bulletin (TSIB) - New Flyer has developed several maintenance updates for Xcelsior buses specifically equipped with the optional Powerex electric air compressors. This TSIB introduces field modifications in order to simplify maintenance operations and/or improve compressor longevity
Every New Flyer Xcelsior model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.