2014 Nissan NV
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2014 Nissan NV. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
2 recalls name the 2014 Nissan NV. Newest first.
Nissan North America, Inc. (Nissan) is recalling certain 2012-2017 NV Cargo and NV Passenger Van, 2013-2015 Titan and Armada and 2011-2012 Infiniti QX56 vehicles. Due to a manufacturing issue, the air bag inflator may not function properly or may rupture during deployment.
Risk and remedy
Risk
An inflator rupture may result in metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Nissan will notify owners, and dealers will replace the front driver air bag inflators, free of charge. The recall began May 7, 2020. Owners may contact Nissan customer service at 1-800-867-7669 or Infiniti customer service at 1-800-662-6200.
Nissan North America, Inc. (Nissan) is recalling certain model year 2014 NV passenger vans manufactured March 14, 2014 to May 15, 2014, equipped with seat belt retractors from Faurecia Automotive Systems. The seat belt retractor bolts on the 2nd, 3rd, and 4th row removable seats may not be torqued to proper specification, or may be missing, on the affected…
Risk and remedy
Risk
If the seat belt retractor bolts are not torqued to specification, or are missing, it may cause the seat belt anchor to not be secured properly. If this occurs, the belt may not properly restrain the seat occupant in the event of a crash increasing the risk of injury.
Remedy
Nissan will notify owners, and dealers will inspect the seat belt retractor bolt for the proper torque, and tighten if necessary, free of charge. The recall began in September 2014. Owners may contact Nissan customer service at 1-800-647-7261.
Owner complaints
10 complaints1 involved a crash1 injuries
What owners report most
Latest complaints
- Unknown or other
Rear air conditioner will not cool, even with warranty work, nissan never fixed it. This IS a pervasive problem with most vans of this model.
- Unknown or other
The rear ac blower motor died for the second time in less than a year. this passenger vehicle IS the only mode of transportation for my family with 7 small children ranging in age from 10 months to 11 years old. yesterday and today, the temperature in the rear of the vehicle has reached 104…
The rear ac blower motor died for the second time in less than a year. this passenger vehicle IS the only mode of transportation for my family with 7 small children ranging in age from 10 months to 11 years old. yesterday and today, the temperature in the rear of the vehicle has reached 104 degrees inside (86 degrees outside) while the ac IS running on its highest setting in the front of the vehicle. this IS a known issue with nissan. their auto tech said everyone who purchases this vehicle comes back within a couple of years to have this part replaced. their customer service associate recommended that I contact you to file a complaint because they will not issue a recall unless they are directed to do so by you. please help families like mine. hot vehicles are extremely dangerous for children. please do not let someone lose a child because of a faulty part that nissan and the nhtsa knows about but refuses to recall. *tr
- Unknown or other
Little to no air coming out of the rear air vents.
- Unknown or other
The air conditioning for this passenger van IS not sufficient to keep rear passengers at a safe temperature. there IS an open case with nissan, but no repair has been found at this time. these vehicles are not safe for transport passengers, especially children. see attached image of front (indoor) and rear (outdoor) seat temperatures after operating the a/c system for 20-30 minutes on high.
- Air bags · Service brakes · Structure › Body
Traveling at highway speed, traffic slowed. As traffic was slowing and I was braking traffic came to a sudden stop. I was maintaining my normal following distance, yet the vehicle seemed to take a longer distance than normal to stop. I impacted the vehicle in front of me hard enough to bend the frame, yet the air bag did not deploy.
- Steering · Steering › Hydraulic power assist system
Vehicle purchased 08/31/2015. Within 1 month of purchase, on a business trip, power steering started to make noise during turns. I found the steering fluid reservoir low and a leak under the vehicle. Purchased and topped off fluid, notified service department at nissan san leandro. I was told to…
Vehicle purchased 08/31/2015. Within 1 month of purchase, on a business trip, power steering started to make noise during turns. I found the steering fluid reservoir low and a leak under the vehicle. Purchased and topped off fluid, notified service department at nissan san leandro. I was told to keep the fluid topped off and to bring the vehicle in as soon as I returned. The problem was repaired and I was told that it was a bad connection on a power steering line due to "a robot not tightening the fitting all the way".
- Engine
TL* the contact owns a 2014 nissan nv3500. The contact stated that while driving at 55 mph, the vehicle stalled without warning. The vehicle was repaired. The dealer replaced the motor, the wiring harness, the muffler and eight catalytic converters. The manufacturer was made aware of the failure. The failure mileage was 31,000.
- Vehicle speed control
I was driving alaska hwy with travel trailer. Total load of travel trailer 2,000#. After 2-3 hours driving on cruse control up the hill the cruse control turning of by itself. The rpm immediately drops from 4500 to 1800 rpm and you need to use immediately manual acceleration.also you can smell…
I was driving alaska hwy with travel trailer. Total load of travel trailer 2,000#. After 2-3 hours driving on cruse control up the hill the cruse control turning of by itself. The rpm immediately drops from 4500 to 1800 rpm and you need to use immediately manual acceleration.also you can smell gasoline in cabin. Since that it happens about 25-30 times. This cargo van I purchased in december 2014. I did go to authorized service in fairbanks ak. The service man drove the van for about an hour without trailer and told me he could not find anything wrong.they charged me diagnostic fee on car with 5 years or 100K warranty. When we come back home from alaska I did call dealer in vacaville california. I told my story. He told me the service adviser will call me. That was 2 weeks ago. Still no call. Also I have case # with nissan 19322453. No help from them either. I thing IS serious safety issue due to immediate lost of acceleration.
- Power train
The driverless vehicle rolled away (downhill, going forward) while in park, with ignition turned off, key removed from ignition and the doors locked. After rolling 30 feet down hill the run away vehicle stopped after striking and pinning a pedestrian between the front bumper and a parked car.…
The driverless vehicle rolled away (downhill, going forward) while in park, with ignition turned off, key removed from ignition and the doors locked. After rolling 30 feet down hill the run away vehicle stopped after striking and pinning a pedestrian between the front bumper and a parked car. After the collision the transmission indicated to be in park. The engine started normally and shifted to reverse in order to extricate the pedestrian. *tr
- Structure › Body › Door
Today IS 25 to 30 digress outside and raining. The door handles from inside and outside are non operable and have to bang door hard while unlocking inorder to enter/exit vehicle. Issue seems to be with linkage freezing up, however I'm not a mechanic and can not confirm that. *tr
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11004962VEHICLE KEY NOT DETECTED / AUTHENTICATED, ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11004961CAN COMMUNICATION NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11004960CAN COMMUNICATION CODES DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001201WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001194REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001191WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10243708DIAGNOSIS OF VEHICLE PULL (DRIFT) AND/OR STEERING WHEEL OFF-CENTER This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10239062SILICONE-BASED LUBRICANT OR GREASE CAN DAMAGE ELECTRICAL COMPONENTS SERVICE INFORMATION Do not apply Silicone-based lubricants or grease to, or around, any interior electrical components. To avoid the risk of death or severe personal injury, do not directly spray Silicone-based lubricant or grease, or inadvertently overspray Silicone-based lubricant or grease onto any interior electrical components. These types of lubricants can be detrimental to the proper operation of electrical components.
- 1023906012 VOLT BATTERY TESTING FOR IN-SERVICE VEHICLES SERVICE INFORMATION The following Service Information lists NNA procedural recommendations for establishing good connections while performing 12V battery testing. These recommendations are expected to promote uniformity during the connection process, therefore reducing the number of incorrect Test with DCA and Replace results. HINT: If 12 volt batteries are allowed to discharge for a prolonged period of time, battery life may be drastically reduced. This condition may lead to premature battery replacement and customer dissatisfaction. IMPORTANT: CPX-900 is now an accepted testing tool to use along with or in place of the DSS-5000 CPX-900 operating instructions are found at: https://nissancpx900.midtronics.com/ DSS-5000 operating instructions are found at: https://nissandss5000.midtronics.com/ DCA-8000 is now a required testing tool to be used for all warranty replacement decisions. The DCA-8000 is also a more efficient charger than previously available, and will charge any available 12 volt lead acid battery safely and accurately as long as all precautions and inputs are made correctly. The DCA-8000 operating instructions are found at: https://nissandca8000.midtronics.com/
- 10235710INTELLIGENT KEY REPLACEMENT OR SWAPPING BETWEEN VEHICLES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
- 10235707VEHICLE KEY NOT DETECTED / AUTHENTICATED, ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10235698HEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10233896ABS/VDC CAN DIAGNOSIS INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232658REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232657WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232656WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232652DIAGNOSIS OF VEHICLE PULL (DRIFT) AND/OR STEERING WHEEL OFF-CENTER This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10208953DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10208948EVAP LEAK DTC P0442, P0455, P0456 INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10208946CAN COMMUNICATION NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10206391STRUT AND SHOCK ABSORBER REPLACEMENT GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10206373CLEANING FRONT OR REAR COMBINATION LAMP ASSEMBLIES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10199147EXTENDED STORAGE SWITCH AND BCM TRANSIT MODE This bulletin is no longer active. Please discard previous versions of NTB10-124.
- 10194184Fuel Filler Cap tether clip service information
- 10192840SERVICE INFORMATION Temporary tire Flat Spotting is common on New Dealer In-Stock vehicles that have not been occasionally moved. Flat Spotting can occur after the vehicle has been parked (not moved) for a few days, or longer. In most cases it is temporary. In extreme cases it can be permanent. Vehicles should be moved every 30 days, in one direction only, enough to rotate the tires 90 (see Figure 1). Moving vehicles as shown will prevent tire Flat Spotting. See this bulletin for further detail.
- 10192821SERVICE INFORMATION Replacement 5-speed rear wheel drive Automatic Transmission (A/T) assemblies and replacement control valves (valve bodies) now come with blank Transmission Control Modules (TCMs). Blank TCMs come without software and must be programmed (not reprogrammed) and then configured after they are installed. When ordering a replacement A/T or control valve, use the Nissan electronic parts information systems to obtain the correct software program part number See this bulletin for further detail.
- 10192801SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement "Certification Label" or "VIN Plate / Label" may be needed. These items may be available from Nissan by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. See this bulletin for further detail.
- 10192787SERVICE INFORMATION If the clip for the fuel filler cap tether becomes lost or is detached for any reason, it is no longer necessary to replace the fuel filler cap. The clip or "pin" is now available as a separate service part. NOTE - Do not replace the fuel filler cap if only the pin is needed. See this bulletin for further detail.
- 10192750SERVICE INFORMATION Occasionally customers may notice water vapor or fog in the headlamps. The information, illustrations, and flow chart in this bulletin are provided to help you in determining if an incident for water/condensation in the headlamps is normal or not. Nissan?s new vehicle limited warranty does not cover physically damaged (cracked or broken) headlamps. All current headlamp assemblies are vented to the atmosphere (not sealed). - This is necessary to allow for expansion and contraction of air from temperature "variations" (warmer or colder) without damage to the headlamp. - Moisture in the air sometimes "travels" into and out of the headlamp assembly through these vents. - Certain environmental conditions may cause moisture to condense. - The fogging/cloudiness should disappear over time when the headlamp is in a dry environment. See this bulletin for further detail.
- 10192747IF YOU CONFRIM An oil leak at the right side block ball plug behind the alternator. ACTION Use a punch to seat the block ball plug in the hole (refer to the Service Procedure). NOTE - Do not replace the engine block for this incident if it should occur. See this bulletin for further detail.
- 10192736SERVICE INFORMATION When diagnosing the front sonar parking sensor for unwanted activation (e.g. sonar activates with no obstacle ahead), inspect the front license plate, front license plate frame and if equipped, the front license plate bracket. See page 2 for example photos. The front sonar parking sensor may activate if the front license plate is bent outward from its bracket (there is a gap between the license plate and the bracket) OR the front license plate frame is bent or loose and is hanging outward, away from the license plate and/or bracket (there is a gap between the license plate frame and the license plate and/or bracket) OR the bracket is loose and is hanging outward, away from the bumper (there is a gap between the bracket and the bumper). If any of these conditions are found, correct it by removing the gap (straighten the license plate, straighten and/or secure the license plate frame, or secure the bracket, as it applies). - Retest the operation of the front sonar parking sensor. If the issue is not resolved, go to ASIST and the related Electronic Service Manual (ESM) for further diagnosis. See this bulletin for further detail.
- 10192727SERVICE INFORMATION The purpose of this bulletin is to give Nissan dealers guidelines to help determine if windshield breakage is covered under warranty or is the customer?s responsibility. Nissan North America (NNA) is not responsible for damage to glass that is a result of objects striking or scratching the glass. However, NNA is responsible for manufacturing issues such as distorted glass and cracks that are due to improper installation or damage to the glass during vehicle assembly. NNA typically does not find any type of cracks in the windshield due to stress after the dealership PDI. See this bulletin for further detail.
- 10192687SERVICE INFORMATION Design and process changes have been made to improve battery voltage at dealer receipt. Our goal is to deliver vehicles to customers with a 12 volt battery in excellent condition. Proper dealership storage and maintenance of vehicle 12 volt batteries is essential to insuring good battery operating life and customer satisfaction. Dealers are responsible for maintaining vehicles in their inventory. 12 volt batteries in vehicle inventory should always be kept at a full charge to prevent excessive discharge during storage and so they are ready for delivery to customers at any time. See this bulletin for further detail.
- 10192677SERVICE INFORMATION Windshield "foreign material" that is on the surface of the glass in some cases can be cleaned off with a very particular type and grade of steel wool. * Most any foreign material on the surface of the Windshield can be cleaned off by using #0000 super fine steel wool. >The #0000 grade super fine steel wool can be found in most hardware stores. Please see this bulletin for further details.
- 10192670IF YOU CONFIRM: Coolant is leaking from the connector cap (bleeder cap). ACTION: 1. Remove the bleeder cap. 2. Install the new bleeder cap in reverse order of removal. See this bulletin for further details.
- 10192661SERVICE INFORMATION: The Navigation (NAVI) SD Map Data Cards are not interchangeable between the two versions of NAVI units offered in Nissan vehicles that use this type of map data. * If the wrong SD Map Data Card is used, the NAVI will display an update screen (Figures 1 and 2, reference only) and will only accept Cancel. * If this screen is displayed, install the correct SD Map Data Card, found in table A on page 2, and the NAVI unit will return to correct operation. See this bulletin for further detail.
- 10192638SERVICE INFORMATION This bulletin has compiled Tire Pressure Monitor System (TPMS) and Low Tire Pressure Warning System (LTPWS) information for: - Basic diagnosing of TPMS/LTPWS systems - Radio frequency interference causing a "No Data" (C1708, C1709, C1710, C1711) condition - Sensor leaks - Moving TPMS/LTPWS wheel assemblies from one vehicle to another and TPMS/LTPWS sensor registration - Air pressure changes with altitude and ambient temperatures - Aftermarket tire sealers - Aftermarket wheels - Inflating/deflating tires with TPMS/LTPWS sensors See this bulletin for further detail.
- 10192615SERVICE INFORMATION The information in this bulletin is provided to help ensure correct diagnosis and repair of fluid leaks. All fluid leaks, when properly diagnosed, should be repaired (whether under warranty or customer pay) to ensure proper vehicle operation. However, certain normal operating conditions can be misdiagnosed as a leak requiring repair. Unnecessary repair or replacement of parts in connection with incorrectly diagnosed "leaks" can negatively impact customer satisfaction, be time consuming and costly, and if not performed correctly can lead to future repairs. See this bulletin for further detail.
- 10192597SERVICE INFORMATION When servicing run flat tires or low profile tires: - Special equipment and procedures are required to avoid damage. - Specifically, Tire Pressure Monitor transmitters (TPMS sensors) can be damaged when improperly dismounting and mounting tires. - TPMS sensors becoming damaged during mounting or dismounting tires are not covered under warranty. - To avoid such damage, ensure that the tire changer being used and the operator of the tire changer is capable of servicing run flat and low profile tires. - Operator?s manuals for such tire changers must be followed. See this bulletin for further detail.
- 10192591SERVICE INFORMATION After ECM reprogramming, the Calibration Verification Number (CVN) needs to be automatically calculated prior to State emissions testing (also known as Inspection Maintainence, I/M, or SMOG testing depending upon location). Allowing the vehicle to idle for 22 minutes will allow for faster CVN calculation. It is recommended that customers utilize this method if the vehicle needs to be tested for emissions soon after ECM reprogramming. See this bulletin for further detail.
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