2016 Nissan NV
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2016 Nissan NV. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
1 recall names the 2016 Nissan NV. Newest first.
Nissan North America, Inc. (Nissan) is recalling certain 2012-2017 NV Cargo and NV Passenger Van, 2013-2015 Titan and Armada and 2011-2012 Infiniti QX56 vehicles. Due to a manufacturing issue, the air bag inflator may not function properly or may rupture during deployment.
Risk and remedy
Risk
An inflator rupture may result in metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Nissan will notify owners, and dealers will replace the front driver air bag inflators, free of charge. The recall began May 7, 2020. Owners may contact Nissan customer service at 1-800-867-7669 or Infiniti customer service at 1-800-662-6200.
Owner complaints
17 complaints
What owners report most
Latest complaints
- Unknown or other
While idling, the vehicle shutoff on it’s own and restarted. Then again while stopped at a red light and again while driving to a mechanic. No warnings or indications that this would happen. It put myself and children at risk because the roads are full of snow leaving us no place for us to pull…
While idling, the vehicle shutoff on it’s own and restarted. Then again while stopped at a red light and again while driving to a mechanic. No warnings or indications that this would happen. It put myself and children at risk because the roads are full of snow leaving us no place for us to pull over. Now the air pressure, windshield fluid and traction control lights are on, whereas they were not previously lit. I’m currently at an independent service center waiting for diagnosis. ***Update: The mechanic gave us the code which shows the crankshaft needs to be replaced.
- Service brakes · Wheels
At speeds 60 miles or more and sudden braking all front end shaking violently.
- Engine · Vehicle speed control
The contact owns a 2016 Nissan NV. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The contact was able to restart the vehicle. The vehicle failed to accelerate over 20 MPH. There were no warning lights illuminated. The vehicle was taken to the local dealer…
The contact owns a 2016 Nissan NV. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The contact was able to restart the vehicle. The vehicle failed to accelerate over 20 MPH. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the four catalytic convertors and fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 180,000.
- Electrical system · Service brakes
The contact owns a 2016 Nissan NV3500. The contact stated while operating the vehicle, the instrument malfunctioned. The check engine warning light, odometer, speedometer, and the braking system malfunctioned causing the brake pedal to extend to the floor while depressed. The vehicle was taken to…
The contact owns a 2016 Nissan NV3500. The contact stated while operating the vehicle, the instrument malfunctioned. The check engine warning light, odometer, speedometer, and the braking system malfunctioned causing the brake pedal to extend to the floor while depressed. The vehicle was taken to the local dealer. The cause of the failure was not yet determined. The manufacturer was not yet notified of the failure. The failure mileage was 80,000.
- Electrical system › Instrument cluster/panel · Service brakes
The contact owns a 2016 Nissan NV3500. The contact stated that while driving the brakes became inoperable. The speedometer and odometer became inoperable. Several unknown warning lights were illuminated. The vehicle was taken to the local dealer but not diagnosed or repaired. The contact stated…
The contact owns a 2016 Nissan NV3500. The contact stated that while driving the brakes became inoperable. The speedometer and odometer became inoperable. Several unknown warning lights were illuminated. The vehicle was taken to the local dealer but not diagnosed or repaired. The contact stated that the vehicle was too heavy for lift. The vehicle was taken to another local dealer; Glendale Nissan (727 S Brand Blvd, Glendale, CA 91204, (818) 696-9301) but was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
- Unknown or other
The ac air flow in the back of the van IS completely insufficient. The air coming out of the vents IS cool, however the flow of air IS so light/slow, the passengers in the back cannot feel it. Since the back windows do not open it becomes swelteringly hot. We worry about our children passing…
The ac air flow in the back of the van IS completely insufficient. The air coming out of the vents IS cool, however the flow of air IS so light/slow, the passengers in the back cannot feel it. Since the back windows do not open it becomes swelteringly hot. We worry about our children passing out/over heating back there. It's a safety concern for us, and many others. It does not improve even once the vehicle has been running for a while, and it does not improve even when the vehicle IS moving.
- Seat belts
The seat belts in the back do not always rewind when pulled all the way out to install child safety seats. so when you pull the belt out all the way to feed it through the safety seat, the belts do not retract. you have to go behind the seat into the mechanism and manually roll the belt back up. this IS while the vehicle IS parked.
- Visibility/wiper
My van was sitting parked at our house when the big window on the left (behind driver) just exploded inward. Glass was everywhere and all in the car seats.
- Air bags
Upon closing the front passenger door while parked in the driveway, the entirety of the side curtain airbags on the passenger side of the vehicle deployed.
- Unknown or other
Check engine light came on, diagnosed as catalytic converter failure. Local dealership advised to replace both converters at $2500. Nissan would not cover under warranty as it claims converters are covered under exhaust/emissions warranty at 50K miles. The vehicle IS just under 100K miles.
- Engine
TL* the contact owns a 2016 nissan NV. The contact stated that the vehicle experienced a loss of engine power and the check engine warning indicator illuminated. The vehicle was towed to town center nissan (2310 barrett lakes blvd, kennesaw, ga) where it was diagnosed that the catalytic converter…
TL* the contact owns a 2016 nissan NV. The contact stated that the vehicle experienced a loss of engine power and the check engine warning indicator illuminated. The vehicle was towed to town center nissan (2310 barrett lakes blvd, kennesaw, ga) where it was diagnosed that the catalytic converter was faulty and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was returned to the dealer where the failure could not be duplicated. However, the dealer diagnosed that the cam sensor was faulty and needed to be replaced. The vehicle was repaired, but the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 200,000.
- Unknown or other
Rear a/c has zero flow therefore the back gets exceptionally hot
- Unknown or other
The rear air conditioning evaporator fan design has no air filter so the evaporator vanes become clogged with dust and debride within a short time causing failure of the system and thousand of dollars in repair bills. On the internet there are hundreds of disatisfied owners but no unified voice to…
The rear air conditioning evaporator fan design has no air filter so the evaporator vanes become clogged with dust and debride within a short time causing failure of the system and thousand of dollars in repair bills. On the internet there are hundreds of disatisfied owners but no unified voice to nissan to do a recall on this engineering flaw to repair this obvious defect. We purchased the vehicle in march and had no use of the airconditioner then but when it heated up in denver we realized the rear air conditioner fans were not blowing hard enough to even be felt. On further reading I discovered this IS a common problem for this vehicle.
- Unknown or other
After purchasing the 2016 nissan NV 3500 SL we noticed air flow restrictions in the back three rows, our first week of ownership. . The first row air can get them by due to air in the front but with high temps in texas it's not enough. Our children have to have portable fans if we go anywhere…
After purchasing the 2016 nissan NV 3500 SL we noticed air flow restrictions in the back three rows, our first week of ownership. . The first row air can get them by due to air in the front but with high temps in texas it's not enough. Our children have to have portable fans if we go anywhere during the day. It gets up to 100degrees in the back even after letting the van "cool" for thirty minutes. We have reached the point we only use our van early mornings and late evenings to avoid health concerns with the heat in the back three rows. This IS hazardous! Nissan should definitely be looking into this. Heat stroke could happen with a child. I have asked my dealership numerous times and they wont even get it in the shop unless I pay a diagnostic fee. I've been asking since we picked up our plates. This IS absolutely absurd that even upon the first month of purchasing they were already hitting us with unfortunately its a design flaw if it needs to be looked at there will be a diagnostic fee. If only nissan would have shared this before purchasing we never would have bought our NV. Horrible customer service, horrible design. Horrible experience. Something needs to be done. We are at the point the back two rows hardly have any pressure at all & with high temps right now can't even use our family vehicle. This IS outrageous for the price we are paying. I recently joined a facebook page of nissan NV owners from across the nation/world and this seems to be a issue for alot of people not just us. Nissan address this issue! The air restriction to the three rear rows IS constant and has no regards to motion, idling, turning, city or highway. The longer you have the van the air pressure becomes less and less. At every service I questioned this and the advisors always brushed it off as a design flaw & said its functioning correctly just by feeling the air with their hand. No.
- Suspension · Unknown or other · Wheels
Uneven front tire wear
- Service brakes
Feel have a braking problem with NV 3500 2016. In normal braking seems to work well. In hard stops and panic braking pedal goes to the floor or end of travel. Feel I must pump brakes to get maximum braking and a return of pedal. Dealership and nissan rep. Say this IS a normal braking for the…
Feel have a braking problem with NV 3500 2016. In normal braking seems to work well. In hard stops and panic braking pedal goes to the floor or end of travel. Feel I must pump brakes to get maximum braking and a return of pedal. Dealership and nissan rep. Say this IS a normal braking for the vehicle. I feel if I have to pump the pedal to return braking power, I might have a potential serious problem. So far nissan has told me my brakes are normal, which I question?
- Visibility/wiper
The drive side mirror. Has a bad reflection/glare. Of the dashboard lights I can see everything on the dashboard in the driver side mirror. When driving at night can't tell from car lights and other lights when driving or at stop. It's even worst on non non lite roads
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11004962VEHICLE KEY NOT DETECTED / AUTHENTICATED, ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11004961CAN COMMUNICATION NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11004960CAN COMMUNICATION CODES DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001201WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001194REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001191WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10251535SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin is no longer active. To access infotainment software updates via the Infotainment Software Update Utility: Select SPECIALTY TOOLS, and then select Infotainment Software Updates on the left side of ASIST. Please discard previous versions of NTB23-018.
- 10243708DIAGNOSIS OF VEHICLE PULL (DRIFT) AND/OR STEERING WHEEL OFF-CENTER This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10242148SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10242141SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10239062SILICONE-BASED LUBRICANT OR GREASE CAN DAMAGE ELECTRICAL COMPONENTS SERVICE INFORMATION Do not apply Silicone-based lubricants or grease to, or around, any interior electrical components. To avoid the risk of death or severe personal injury, do not directly spray Silicone-based lubricant or grease, or inadvertently overspray Silicone-based lubricant or grease onto any interior electrical components. These types of lubricants can be detrimental to the proper operation of electrical components.
- 1023906012 VOLT BATTERY TESTING FOR IN-SERVICE VEHICLES SERVICE INFORMATION The following Service Information lists NNA procedural recommendations for establishing good connections while performing 12V battery testing. These recommendations are expected to promote uniformity during the connection process, therefore reducing the number of incorrect Test with DCA and Replace results. HINT: If 12 volt batteries are allowed to discharge for a prolonged period of time, battery life may be drastically reduced. This condition may lead to premature battery replacement and customer dissatisfaction. IMPORTANT: CPX-900 is now an accepted testing tool to use along with or in place of the DSS-5000 CPX-900 operating instructions are found at: https://nissancpx900.midtronics.com/ DSS-5000 operating instructions are found at: https://nissandss5000.midtronics.com/ DCA-8000 is now a required testing tool to be used for all warranty replacement decisions. The DCA-8000 is also a more efficient charger than previously available, and will charge any available 12 volt lead acid battery safely and accurately as long as all precautions and inputs are made correctly. The DCA-8000 operating instructions are found at: https://nissandca8000.midtronics.com/
- 10235775SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10235710INTELLIGENT KEY REPLACEMENT OR SWAPPING BETWEEN VEHICLES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
- 10235707VEHICLE KEY NOT DETECTED / AUTHENTICATED, ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10235698HEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10234080SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10234079SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10234078SOFTWARE UPDATE FOR INFOTAINMENT ISSUES SERVICE INFORMATION When diagnosing an infotainment issue or after replacement of the AV Control Unit, it is necessary to verify the current software version of the AV Control Unit to determine if a software version update is required. Use the vehicle tables in this bulletin to determine the current software version, if the AV Control Unit requires a software version update, and which procedure to use to update the AV Control Unit. The software updates in this bulletin are to address stability improvements and bug fixes. IMPORTANT: If the customer is experiencing a software related concern, refer to NTB21-038 to verify if the customer concern is a hardware or software related issue. If the concern is a software related issue, review the information in this bulletin to update the AV Control Unit as needed.
- 10233896ABS/VDC CAN DIAGNOSIS INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232658REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232657WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232656WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232652DIAGNOSIS OF VEHICLE PULL (DRIFT) AND/OR STEERING WHEEL OFF-CENTER This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10227268DRIVE SHAFT BOOT SERVICE INFORMATION SERVICE INFORMATION If a Drive Shaft (Axle Shaft) Boot on an APPLIED VEHICLE is found to be leaking grease, AND There is no abnormal noise or obvious CV Joint risk due to water intrusion and/or complete grease loss, check for REPAIR KIT-DUST BOOT (CV Joint Boot Kit) availability. If there is a REPAIR KIT-DUST BOOT (CV Joint Boot Kit) available for the vehicle being repaired, do NOT replace the axle. Install a new boot kit following the procedure in the ESM. o Refer to the ESM: TRANSMISSION & DRIVELINE > FRONT AXLE > REMOVAL AND INSTALLATION > FRONT DRIVE SHAFT BOOT o If the complete axle (drive shaft) is replaced when only a new boot is required, the over-repair may be charged back to the dealer. If there is NOT a REPAIR KIT-DUST BOOT (CV Joint Boot Kit) available for the vehicle being repaired, refer to the ESM for further diagnostic information. IMPORTANT: When servicing vehicles with staked axle nuts, refer to NTB21-013 to prevent Drive Shaft thread damage.
- 10222725NOISE AND/OR VIBRATION FROM FRONT OR REAR PROPELLER SHAFT SERVICE INFORMATION If you confirm abnormal noise and/or vibration is coming from the front or rear propeller shaft of an APPLIED VEHICLE, inspect the propeller shaft journals (U-Joints) for binding and/or abnormal noise before replacing the propeller shaft. If binding and/or abnormal noise is confirmed from the propeller shaft U-Joints, replace the propeller shaft U-Joints. Refer to the ESM for the propeller shaft U-Joint replacement procedure. NOTE: Replacement of the propeller shaft due to noise and/or vibration caused by the propeller shaft U-Joints may result in warranty charge back.
- 10213684SERVICE INFORMATION FOR FUEL GAUGE INACCURATE WITH DTCS STORED IN ECM SERVICE INFORMATION If a fuel level sensor has been diagnosed as sending an incorrect level signal, and one or more of the following DTCs are stored in the ECM, do not replace the entire Fuel Level Sensor Unit, Fuel Filter and Fuel Pump Assembly (fuel pump assembly). The fuel level sensor can be replaced separately. P0460 (FUEL LEV SEN SLOSH) P0461 (FUEL LEVEL SENSOR) P0462 (FUEL LEVL SEN/CIRC) P0463 (FUEL LEVL SEN/CIRC) NOTE: Warranty claims referring to fuel level issues that result in the replacement of the entire fuel pump assembly will be charged back.
- 10208953DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10208948EVAP LEAK DTC P0442, P0455, P0456 INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10208946CAN COMMUNICATION NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10206391STRUT AND SHOCK ABSORBER REPLACEMENT GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10206373CLEANING FRONT OR REAR COMBINATION LAMP ASSEMBLIES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10202244NISSANCONNECT NAVIGATION SYSTEM SOFTWARE UPDATE This bulletin has been amended. See AMENDMENT HISTORY on page 14. Please discard previous versions of this bulletin.
- 10194184Fuel Filler Cap tether clip service information
- 10194174Audio Ulnit Replacement - Vehicles with color display audio and navigation system
- 10192840SERVICE INFORMATION Temporary tire Flat Spotting is common on New Dealer In-Stock vehicles that have not been occasionally moved. Flat Spotting can occur after the vehicle has been parked (not moved) for a few days, or longer. In most cases it is temporary. In extreme cases it can be permanent. Vehicles should be moved every 30 days, in one direction only, enough to rotate the tires 90 (see Figure 1). Moving vehicles as shown will prevent tire Flat Spotting. See this bulletin for further detail.
- 10192821SERVICE INFORMATION Replacement 5-speed rear wheel drive Automatic Transmission (A/T) assemblies and replacement control valves (valve bodies) now come with blank Transmission Control Modules (TCMs). Blank TCMs come without software and must be programmed (not reprogrammed) and then configured after they are installed. When ordering a replacement A/T or control valve, use the Nissan electronic parts information systems to obtain the correct software program part number See this bulletin for further detail.
- 10192813SERVICE INFORMATION If the configuration of the Audio/Navigation unit has not been completed correctly, some of the symptoms that may occur are: * Intermittent or no back up camera operation * No steering wheel switch response to audio inputs * No volume response from volume knob * Volume very loud or very quiet and adjustment is overly sensitive * Equalizer is adjusted so that Bass control is at maximum all the time * DTC U1000 for AVM C/U could be present If the above symptoms occur: * Confirm the configuration of the Audio/Navigation unit is correct. NOTE: Correct configuration of the appropriate control unit will restore correct operation. Audio/Navigation unit configuration is outlined starting on page 2. See this bulletin for further detail.
- 10192808SERVICE INFORMATION If the Audio Unit needs to be replaced in an Applied Vehicle for any reason: - Write down replacement Audio Unit's registration "code" . - Replace the Audio Unit as instructed in the Electronic Service Manual (ESM) and any applicable bulletins. - Register the replacement Audio Unit with Nissan Owner Services. NOTE: The Apps mode will not function if the Audio Unit serial number (registration code) is not registered. See this bulletin for further detail.
- 10192805IF YOU CONFIRM A refrigerant leak at a refrigerant pipe/hose joint location. ACTIONS 1. Inspect the metal surfaces of the pipe/hose joint for damage or contamination. NOTE: Do not replace a refrigerant pipe, hose, or other A/C component if an o-ring seal will solve the leak incident, if it should occur. 2. If no damage is found to the joint metal surfaces, replace the O-ring seal. See this bulletin for further detail.
Every Nissan NV model year
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