2017 Porsche Macan
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Vehicles › Porsche › Macan › 2017
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
These records cover every 2017 Porsche Macan. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
6 recalls name the 2017 Porsche Macan. Newest first.
Porsche Cars North America, Inc. (Porsche) is recalling certain 2016-2020 Macan S, 2017-2020 Macan, 2017 Panamera Turbo, 2018 and 2020 Macan Turbo and Panamera 4, 2018 Macan Sport Edition, Panamera 4 E-Hybrid, and 2019 Panamera 4 Sport Turismo vehicles. The screw that attaches the lower seat belt anchor to the seat frame on the outboard rear seats may not…
An improperly tightened seat belt anchor can detach during a crash, increasing the risk of injury.
Dealers will replace and tighten the lower rear outboard seat belt anchor screws, free of charge. Owner notification letters are expected to be mailed August 24, 2023. Owners may contact Porsche's customer service at 1-800-767-7243. Porsche's number for this recall is APA9.
Porsche Cars North America, Inc. (Porsche) is recalling certain 2017-2018 Macan, Macan Turbo Kits, Macan GTS, 2015-2018 Macan S, and Macan Turbo vehicles. The front passenger seat occupancy sensor mat may degrade and fail to detect a passenger in the front seat.
The air bag will not deploy during a crash if a front passenger is undetected, increasing the risk of injury.
Porsche will notify owners, and dealers will replace the sensor mat and seat cushion, free of charge. Owner notification letters were mailed October 25, 2021. Owners may contact Porsche customer service at 1-800-767-7243. Porsche's number for this recall is AMA2.
Porsche Cars North America, Inc. (Porsche) is recalling certain 2015-2018 Macan vehicles. The fuel pump service cover may contact the flow nozzle on the filter flange of the fuel pump, potentially causing cracks and a fuel leak.
Fuel leakage in the presence of an ignition source may increase the risk of a fire.
Porsche will rework or replace and apply a protective film to the fuel pump flange. in addition, the fuel pump flange will be inspected and replaced if cracks are present. The recall began April 10, 2020. Owners may contact Porsche customer service at 1-800-767-7243. Porsche's number for this recall is ALA2.
Porsche Cars North America, Inc. (Porsche) is recalling certain 2017 Porsche Cayenne Turbo S, Cayenne Turbo, Cayenne Plug-in Hybrid, Cayenne GTS, Cayenne Plug-in Hybrid Platinum Edition, Macan Turbo and Macan GTS vehicles, 2017-2018 Cayenne S, Macan, Cayenne Platinum Edition and Macan S vehicles and 2018 Cayenne vehicles equipped with the optional ski bag.…
If the ski bag detaches during a crash, it can increase the risk of injury.
Porsche will notify owners, and dealers will replace the ski bags, free of charge. The recall began January 10, 2019. Owners may contact Porsche customer service at 1-800-767-7243. Porsche's number for this recall is AJ12.
Porsche Cars North America, Inc. (Porsche) is recalling certain 2015-2017 Macan S and Macan Turbo vehicles, and 2017 Macan, Macan Turbo with the Performance Package, and Macan GTS vehicles. The fuel pump flange on the affected vehicles may crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source increases the risk of a fire.
Porsche will notify owners, and dealers will inspect the flanges, replacing any that are cracked. Flanges that aren't cracked will have a protective film applied. These repairs will be performed free of charge. The recall began on July 19, 2017. Owners may contact Porsche customer service at 1-800-767-7243. Porsche's number for this recall is AH06.
Porsche Cars North America, Inc. (Porsche) is recalling certain model year 2017 Macan, Macan S, Macan GTS, and Macan Turbo vehicles. In the affected vehicles, the anti-rollbar connecting links may move out of position allowing the vehicle to oversteer in certain driving conditions.
Vehicle oversteer may lead to a loss of vehicle control, increasing the risk of a crash.
Porsche will notify owners, and dealers will inspect, and as necessary, replace the front anti-rollbar links, free of charge. The recall began January 2017. Owners may contact Porsche customer service at 1-800-767-7243. Porsche's number for this recall is AG06.
My vehicle is currently leaking raw gasoline and active smoke is coming out from the fuel pump assembly directly beneath the rear passenger seat. This is the exact, identical catastrophic failure mechanism outlined in federal safety recalls NHTSA Campaign 20V077000 (Recall ALA2) and 17V-289 (Recall AH06).My vehicle is completely undrivable and constitutes an immediate fire hazard. While a local dealer stated my specific VIN is not currently showing on their active recall database, this is an identical manifestation of the fuel filter flange cracking defect. as this vehicle constitutes a severe risk to life and property.
Headlight casing is cracked throughout. Micro cracks
Fuel smell filling the cabin due to cracked fuel pump. Likely associated with fuel pump cover recall notice (recall code AH06) Dealerships refused coverage.
My 2017 Porsche Macan has a Timing Chain Cover Bolt Failure which has caused leaking oil and may lead to total loss of oil and engine failure. This is a known documented design and manufacturing defect affecting the 3.0L and 3.6L engines. The manufacturers original aluminum bolts for the cover suffer from premature failure leading them to break. Porsche has recognized this widespread defect and problem by issuing a technical service bulletin for this issue. Porsche has not issued a recall to fix this problem. I have contacted a Porsche dealer to address this problem but they refused to make the repair without my paying the cost to repair their defect.
this is in regards to NHTSA TSB #ATI-1907. i had this issue repaired by porsche san antonio for over 1k. the problem came back and porsche is trying to charge me again saying there is a design flaw they are aware of but cannot perform work under warranty. This is very unfair and makes me think that everytime it rains i cant drive my car because ill have to spend another 1k for a rear camera and parking sensor fail. I hope i can get any kind of help or visibility on this problem. It is not only unsafe, but porsche as a brand has such bad customer service and no one wants to help
I am submitting this complaint regarding a known safety issue affecting my vehicle. I own a 2017 Porsche [2017 Macan GTS ], and I recently discovered that the fuel pump flange on my car has developed cracks, causing a noticeable fuel odor and potential fuel leakage. This component matches the description of the part listed under NHTSA Recall No. 17V-289 (Porsche Campaign AH06), which addresses the same defect. However, when I contacted Porsche and checked my VIN, I was informed that my vehicle is not included in the recall, despite exhibiting the exact failure described in the recall documentation. This situation raises serious safety concerns, as fuel leaks pose a significant fire hazard. I respectfully request that NHTSA investigate why vehicles experiencing the same defect are being excluded from the recall and ensure Porsche extends coverage to all affected vehicles. I am happy to provide photos, repair invoices, and inspection reports upon request. Thank you for your attention to this important safety matter. Recall Overview The recall campaign is identified as NHTSA Campaign No. 17V-289 (also known internally by Porsche as AH06). NHTSA +2 RepairPal.com +2 Affected vehicles: 2015-2017 Macan S and Macan Turbo, and 2017 Macan, Macan Turbo (with Performance Package), and Macan GTS. Asbury Auto +2 NHTSA +2 Issue: The fuel-pump filter-flange may develop fine hairline cracks due to aging/oxidation and internal pressure, which can allow fuel seepage. Fuel leakage in presence of an ignition source increases fire risk. NHTSA +1 Remedy: Dealers will inspect the flange. If cracked, it will be replaced. If not cracked, a protective film will be applied to the flange to prevent external damage. This work is free of charge. RepairPal.com +1 Date of notice: June 13, 2017 for this recall
Headlight severe crazing/crackle and DLR module failure. Both Porsche NA and extended warranty fail to cover or take responsibility for this poorly mfr’d part that is dangerous as it limits visibility as well as others seeing you. I want Porsche NA to own up to this hazardous parts failure.
I was sold a vehicle with the incorrect front brakes, an open recall on airbag and bad transfer case all looked at and confirmed by a dealer .
Porsche is making use of aluminum fasteners for important engine components. These fasteners are substandard for the service. At 100,000 miles, two of the bolts for the timing chain cover simply broke in half during normal service, resulting in a substantial oil leak and an expensive repair (about $3000). At 120,000 miles, one of the bolts for the valve cover also simply broke in half, resulting in another oil leak and a repair bill of about $1000.
On [XXX] at around 6pm the AIRBAG light displayed in instrument cluster and remained steady after vehicle was placed in motion. I called my nearest service dealer at Porsche Carlsbad and they ran a vehicle diagnosis using their scanning tool. The finding was that the Front Passenger Seat Occupancy Sensor / Module was defective and needs replacement. The dealer also said that a recall had been issued (for which my vehicle's VIN was not listed). I called Porsche Company North America and they said my VIN was not part of that campaign to fix this issue, but I feel that this recall related to vehicle safety should have included my vehicle since it was within the make/model/year and trim of those included in the recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Porsche Macan has known transfer case problem. Should be recalled. I have a 2017 Macan with 15,000 miles and transfer case bad.
Not in a crash, but the leather on the dashboard is peeling off and airbags may not deploy properly because of it. I think this is a safety concern if not addressed early. Leather on dashboard is peeling off due to poor manufacturing.
The fuel flange failed causing gas to leak from the vehicle and subsequent fumes from the gasoline leaking. The part was recalled by Porsche and repaired, however Porsche was not able to tell me when the repair was done, what was done nor where it was done. I paid out of pocket for the same failure to be fixed, meaning their previous covered repair either was never completed, or Porsche's solution was put a band-aid on the problem instead of a complete fix. Keep in mind, the car was parked in my garage that filled with the stench of gas (which explodes in high pressure or a spark). I have paid for the repair and it still smells of gas. This is a safety issue of possible fire/explosion due to fumes/gas that leaks due to a failure of the flange.
When reversing the transfer case has failed causing it to lurch uncontrollably. also when driving at slow speeds in first gear it stumbles causing erratic driving. This has failed on a number of cars and the extended warranty is not long enough to cover cars that are always failing
Fuel pump flange crack. It was a recall for 2015-2018 base model. My car is currently leaking fuel from that area
The front passenger seat occupancy sensor mat degraded and fails to detect a passenger in the front seat.
airbag light comes on and off intermittently I am aware there were some problems with the airbag sensor that year and recalls for other models, not my vin, I have called and confirmed there are none for mine. seems to act up more after or while I have a passenger so I suspect (almost positive) this is for the passenger airbag. also when I have a passenger the amber indicator that says airbag on off will randomly switch to off and I'll get the dash light. this makes me think its the airbag weight sensor pad that deteriorates easily that other cars had a recall for but not mine. no water was spilled on the seat before it started acting up the way it has been. as well, the engine motor mounts have a tendency to break fairly easily and fast causing vibrations and possible safety issues.
While driving east on I-40 in North Carolina, my power steering catastrophically failed and I had to use all of my arm strength to steer the vehicle. The section of I-40 where this event occurred is extremely curvy (near the Haywood Rest Area) and there is no margin for error. If I had not been alone and totally concentrating on my driving, I could envision a severe accident as there were cars all around me. I managed to drive the vehicle to my Porsche dealer in Columbia, SC for repairs. They found multiple faults for the steering torque sensors and determined that the electric steering rack was faulty. They replaced the steering rack. Prior to this event, I had complained to the Porsche dealer about rubbing noises in the steering. The dealer replaced the steering shaft but the noise came back.
The specific concern pertains to the routing of sunroof water drains from the roof to the wheel well of several Porsche vehicles. In this case, the rear water drains are routed directly over fuses and other electronic components within the vehicle. One of the electronic components affected, a Park Assist Control Unit (part 95B 919 475 L), controls multiple vehicle safety functions including perimeter sensors and the backup camera. When this unit fails, the backup camera is blank and perimeter sensors that beep to notify the driver of potentially hidden objects (or people) close to the vehicle do not function. Such failure may jeopardize the overall safety of vehicle occupants and other road users and may affect safe operation of the vehicle. This Park Assist Control Unit has failed in my Porsche Macan on three separate occasions due to corrosion of the terminals. The Porsche Orland Park (Illinois) dealership where I took my vehicle for repair stated that the corrosion was due to leakage from the sunroof drain onto the unit. After the third failure of this unit due to corrosion, I contacted Porsche North America customer support. I was told that the corrosion of the terminals and subsequent failure of the Park Assist Control Unit was due to clogging of the sunroof water drain, causing “pooling and draining to places where it can cause damage.” Although other electronic components directly adjacent to this Unit have never had similar corrosion, there has never been evidence of water leakage inside the vehicle, and I regularly test the drains and have found no sign of blockages, I accepted Porsche North America’s explanation. They stated that “park[ing] a vehicle outside” or “driv[ing] where there are many trees” may exacerbate the issue. Unfortunately, subsequent concerns I raised regarding the tendency for these drains to clog at any time and Porsche’s decision to route a water drain in such close proximity to electronic vehicle safety systems were ignored.
While driving at approximately 40 mph, traffic began to slow. When I attempted to slow to match traffic conditions, my brake pedal offered almost no resistance and sank to the floor. The car did not slow. I pumped the brake pedal repeatedly but it had no connection to the cars brakes. A vehicle collision occurred as a result as I coasted into the car ahead of me.
It was noted there is fogging, spiderweb type cracks, and discoloration on the inside of each headlight lens. It was discovered through conversations at the dealership and online research that a chemical reaction between the factory lens coating and the gas emitted by the headlight bulbs was the likely cause. Lumen output has gradually decreased as the issue grows worse and both lenses become more opaque in appearance. The car is available for inspection. We are asking NHTSA to investigate this issue for the following reasons: 1) This is a growing safety issue as lumen output is steadily decreasing 2) This is unrelated to regular service/maintenance or any culpability on behalf of the owners 3) Absent replacement, this issue cannot be corrected by the owners 4) It has been reported to be a growing issue among numerous Porsche Macan owners. I asked Porsche if it was covered under the warranty, they stated it was not. They did examine the car. No warning messages.
Driving north on Interstate 95 near Stafford, VA and took exit for lunch. Restaurant was right at exit and we entered the parking area. Went to turn and the steering was frozen. Caution light said Power Steering Malfunction and steering could only be turned slightly with maximum effort by driver and passenger. Managed to move car to parking area. Subsequently towed to Porsche dealership in Arlington VA for repair. If this frozen steering had occurred moments earlier on I95, we would have likely crashed with the vehicle suddenly unable to be steered. We were terrified and believe our lives were in jeopardy. The dealer identified the problem as a broken/defective electronic rack & pinion steering unit. Vehicle has approximately 20,000 miles and is always garaged. The failed parts will be available at the dealer when replacement parts are received. There were no warning lights or indication of any problem prior to the event.
Fuel injector connection at fuel rail is spraying fuel onto the engine, fire hazard.
A recall was issued by Porsche on 2015-2017 Macan SUV's for front Airbag deployment issues. The recall code was AH02 safety campaign #17V133000. I contacted Porsche because my fault indicator for the front airbag lit up on my dash. I was informed that my VIN was not included. I asked if they could check if my airbag had an identification number and if it was in the batch under recall. They said that they could not look it up. My car was a custom build and may have come down the line at a different time than other stock builds which may have impacted the timing of the airbag install. Either way, my car was in the date range and has the airbag default indicator on therefore it should be covered. I had it tested for $265.00 and they covered themselves saying that it was an airbag control unit and seat pad Fault code B102204. What's the difference, the recall covers faulty airbags and mine is defective and they won't cover it. Please give me some guidance as to what my available options are at this point.
Vehicle was driven to Porsche of Arlington (Virginia) for warranty service and a Virginia safety inspection. Service advisor reported that safety inspector informed him the vehicle passed inspection; however, it was noted there is fogging, spiderweb type cracks, and discoloration on the inside of each headlight lens. It was discovered through conversations at the dealership and online research that a chemical reaction between the factory lens coating and the gas emitted by the headlight bulbs was the likely cause. Lumen output has gradually decreased as the issue grows worse and both lenses become more opaque in appearance. Porsche of Arlington advised us the factory warranty had expired, as we had expected. They completed a thorough inspection of the headlight assemblies, took photos at the dealership, and further suggested we contact Porsche Cars North America to file a claim to ascertain whether a remedy could be made under 'good will' as this is undoubtedly a safety issue. Porsche Cars North America responded via e-mail and advised us that 'customer safety and satisfaction is our top priority.' They assigned a case number and informed us we would be hearing from a representative for additional information. After several weeks of phone calls, Porsche Cars North America determined that no 'good will' would be provided as this issue involves/is related to the vehicle's glass/lens and therefore excluded from any adjustments or consideration from Porsche Cars North America. We are asking NHTSA to investigate this issue for the following reasons: 1) This is a growing safety issue as lumen output is steadily decreasing 2) This is unrelated to regular service/maintenance or any culpability on behalf of the owners 3) Absent replacement, this issue cannot be corrected by the owners 4) It has been reported to be a growing issue among numerous Porsche Macan owners 5) We have exhausted our options with the dealership and Porsche Cars North America
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.