2017 Prevost X3-45
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Have the VIN?
Vehicles › Prevost › X3-45 › 2017
These records cover every 2017 Prevost X3-45. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
12 recalls name the 2017 Prevost X3-45. Newest first.
Prevost Car (US) Inc. (Prevost) is recalling certain Prevost buses. Please see the above list of models. The entrance door is missing the emergency exit operating instruction label. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
Risk and remedy
Risk
Missing instructions may prevent or delay passengers from evacuating the bus during an emergency, increasing the risk of injury.
Remedy
Prevost will replace the emergency exit label, free of charge. Owner notification letters are expected to be mailed December 7, 2026. Owners may contact Prevost's customer service at 1-866-870-2046. Prevost's number for this recall is SR26-19.
Prevost Car (US) Inc. (Prevost) is recalling certain 2005-2024 X3-45, 2017-2019 and 2021-2023 X3-45 Commuter, 2006-2007, 2014, and 2018 H3-41, 2005-2020 and 2022-2024 H3-45, and 2019 H3-45 VIP buses equipped with a wheelchair lift. The wheelchair platform bridging device may be too steep, which can cause the wheelchair to become unstable. As such, these…
Risk and remedy
Risk
An unstable wheelchair increases the risk of injury to lift occupants.
Remedy
Prevost will replace the wheelchair lift bridging device, free of charge. Owner letters were mailed April 25, 2025. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR24-26.
Prevost Car (US) Inc. (Prevost) is recalling certain 2014 and 2018 H3-41, 2013-2024 H3-45, 2012-2024 X3-45, and 2017-2023 X3-45 Commuter vehicles. The red beacon lighting on the Threshold Warning System (TWS) may not be bright enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 403…
Risk and remedy
Risk
Beacons that do not provide proper illumination may be less visible to wheelchair lift users, increasing the risk of injury.
Remedy
Prevost will replace the red beacons, free of charge. Owner letters were mailed September 16, 2024. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR24-03.
Prevost Car (US) Inc. (Prevost) is recalling certain 2017-2018 X3-45 motorcoaches. The engine stop button located in the engine compartment may fail to stop the engine.
Risk and remedy
Risk
An inoperative engine stop button can increase the risk of injury to a service technician.
Remedy
Prevost will update the software, free of charge. Owner notification letters were mailed on January 31, 2023. Owners may contact Prevost's customer service at 1-866-870-2046.
Prevost Car (US) Inc. (Prevost) is recalling certain 2010-2023 H3-45, H3-45 VIP, X3-45, X3-45 Com, and X3-45 VIP vehicles. In the event of the alternator front bearing seizing, the alternator belt may continue to operate, causing the bearing to overheat.
Risk and remedy
Risk
An overheated alternator bearing can increase the risk of a fire.
Remedy
Prevost will replace the alternator belt, free of charge. Owner notification letters were mailed September 30, 2022. Owners may contact Prevost customer service at 1-866-870-2046.
Prevost Cars, Inc. (Prevost) is recalling certain 2017-2020 X3-45 Coach, Commuter, VIP, and VIP Entertainer buses, and H3-45 Coach and VIP buses. Under certain conditions, such as high altitude and heavy climbing, the engine may overheat and shutdown.
Risk and remedy
Risk
If the engine unexpectedly shuts down, passengers may have to be transferred to another vehicle on the side of the road, increasing the risk of an injury. If the engine unexpectedly shuts down while the vehicle is in motion, there is an increased risk of crash.
Remedy
Prevost will notify owners and will update the engine software, free of charge. The recall began December 19, 2019. Owners may contact Prevost customer service at 1-866-870-2046.
Prevost Cars, Inc is recalling certain 2015-2018 X3-45 VIP, X3-45 VIP Entertainer, X3-45 Passenger, H3-45 VIP, and H3-45 passenger coaches and motorhomes equipped with specific fire suppression systems. The actuator of the fire extinguisher system may not function properly, preventing the fire extinguisher from discharging the fire suppression agent.
Risk and remedy
Risk
If the fire suppression system does not work as intended, it can increase the risk of injury in the event of a fire.
Remedy
Prevost Cars will notify owners, and the fire suppression system manufacturer will inspect the systems, replacing them as necessary, free of charge. The recall began April 15, 2019. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR19-03.
Prevost Cars, Inc. (Prevost) is recalling certain 2010-2018 H3-41, H3-45, H3-45 VIP, X3-45, X3-45 Commuter, X3-45 VIP, and X3-45 VIP Entertainer vehicles, equipped with certain Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive…
Risk and remedy
Risk
In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy
Prevost will notify owners, and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. Owner notification letters were mailed July 11, 2018. Owners may contact Prevost customer service at 1-866-870-2046, or Kidde customer service toll free at 1-855-262-3540 or online at www.kidde.com and click on "Product Safety Recall" for more information. Prevost's number for this recall is SR17-31.
Prevost Cars, Inc. (Prevost) is recalling certain 2008-2018 H3-41, H3-45, H3-45 VIP, X3-45, X3-45 VIP, X3-45 VIP Entertainer, and XL2 motor coaches. The fuel tank cradle supports may have gaps at the points where the cradle connects to the coach frame, which can allow the attachment bolts to loosen and fail causing the fuel tank to fall from the vehicle.
Risk and remedy
Risk
If the fuel tank separates from the vehicle, it could be a road hazard and the vehicle would stall. Either scenario increases the risk of a crash.
Remedy
Prevost will notify owners, and dealers will correct the fuel tank cradle mounting, free of charge. The recall began on December 4, 2017. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR17-28.
Prevost Cars, Inc. (Prevost) is recalling certain 2014-2017 H3-45, H3-45 VIP, X3-45, X3-45 VIP, and X3-45 VIP Entertainer motor coaches equipped with 10,000lb-capacity trailer hitch receivers. The trailer hitch mounting fasteners may loosen.
Risk and remedy
Risk
If the fasteners loosen, the trailer hitch may deform or detach from the vehicle, increasing the risk of a crash.
Remedy
Prevost will notify owners, and dealers will replace the trailer hitch mounting hardware, free of charge. The recall began on June 30, 2017. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR17-11.
Prevost Cars, Inc. (Prevost) is recalling certain 2016-2017 Prevost X3-45 vehicles. The vehicles were manufactured without the front amber reflex reflectors. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Risk and remedy
Risk
The missing reflex reflectors may reduce the side visibility of the vehicle in certain conditions, increasing the risk of a crash.
Remedy
Prevost will notify owners, and dealers will install the missing front amber reflex reflectors, free of charge. The recall began on May 30, 2017. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR17-15.
Prevost Cars, Inc. (Prevost) is recalling certain 2017 H3-45 and X3-45 motor coaches. These vehicles have steering arm levers that were incorrectly forged, possibly resulting in the steering arm levers cracking and failing.
Risk and remedy
Risk
If the steering arm lever fails, causing a loss of steering, it can increase the risk of a crash.
Remedy
Prevost will notify owners, and dealers will replace the steering arm lever, free of charge. The recall began on March 20, 2017. Owners may contact Prevost customer service at 1-877-773-8678. Prevost's number for this recall is SR17-05.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Alternator Front Bearing Failure
NHTSA's Office of Defects Investigation (ODI) opened a Preliminary Evaluation after reviewing field reports concerning alternator front bearing failures that cause elevated temperatures within the engine compartment, resulting in the fire suppression system (FSS) activating, immediately shutting the engine down, and…
NHTSA's Office of Defects Investigation (ODI) opened a Preliminary Evaluation after reviewing field reports concerning alternator front bearing failures that cause elevated temperatures within the engine compartment, resulting in the fire suppression system (FSS) activating, immediately shutting the engine down, and rendering the bus inoperable.Analysis of the data provided by Prevost Car (US) Inc. showed high failure frequency and thermal events. An immediate shutdown of the bus can increase the risk of a crash or injury of bus occupants. In response to this investigation, Prevost Car (US) Inc. and Volvo Bus Corporation decided to conduct recalls 22V-221 and 22V-222. By submitting Part 573 Defect Information Reports on April 6, 2022, Prevost Car (US) Inc. and Volvo Bus Corporation notified ODI of a safety defect in certain model year (MY) 2010-2023 Prevost H3-45; X3-45; X3-45 Com; H3-45 VIP: X3-45 VIP and 2020 Volvo 9700 vehicles; some of these buses may have experienced thermal events after failure of the alternator front bearing, because the alternator belt continues to turn the alternator after the bearing failure.These recall actions address the safety concern that led to the opening of this investigation.Therefore, with these recall actions, this investigation is closed. The recalls encompass all model and MY vehicles addressed by the investigation. However, the closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist in other model or MY vehicles outside of the recall scope. The agency reserves the right to take further action if warranted by the circumstances.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11003159Sway bar collars improvement. Revision A : Add front sway bar support replacement and change bolts lenght.
- 10248275Sway bar collars improvement
- 10238418Kit power steering tank convertion cummins to zf with D13 engine
- 10231098Improved bearings are now available to replace the original bearings used on some Prevost vehicles idler pulleys.
- 10231097ELECTRIC FAN DRIVE COOLING SYSTEM CONVERSION WITH DELCO REMY ALTERNATOR. REVISION: E Note added regarding power cable connection
- 10231095ELECTRIC FAN DRIVE COOLING SYSTEM CONVERSION WITH BOSCH ALTERNATOR. REVISION: E Note added regarding power cable connection
- 10231093STEERING GATEWAY. Revision B - PIN 2 and 10 were inverted on connector A139
- 10228667Air Tanks Draining Sequence. Revision: B - General Update
- 10226931P20EE (diagnostic troubleshooting code) SOLUTION - NOX CONVERSION EFFICIENCY. Revision J - Range of applicable VINs updated.
- 10226928Air Tanks Draining Sequence. Revision: A - Erroneous Secondary & Accessory tanks location.
- 10226927Air Tanks Draining Sequence
- 10226925Halogen to LED fog light replacement kit. Revision: C - Advanced kits canceled
- 10222381P20EE (diagnostic troubleshooting code) SOLUTION - NOX CONVERSION EFFICIENCY. Revision J - Range of applicable VINs updated.
- 10222380Tag axle hub flange - alternate cap screw
- 10219023STEERING GATEWAY, revision A : Cancel watch dog removal from EFD part of the instruction
- 10217314STORAGE AND STARTUP GUIDELINES : part number updates
- 10214937X3 series envirocare - ions air sanitizer
- 10214936STEERING GATEWAY Revision A Cancel watch dog removal from EFD part of the instruction
- 10214935Central hvac merv filters installation
- 10213318Brake pedal seal plate installation kit
- 10213317STEERING GATEWAY schematic
- 10213316P20EE (diagnostic troubleshooting code) SOLUTION - NOX CONVERSION EFFICIENCY
- 10209742Scr converter replacement - aftertreatment system
- 10209740P20EE (diagnostic troubleshooting code) SOLUTION - NOX CONVERSION EFFICIENCY
- 10206983BOSCH HD10 ALTERNATOR DIAGNOSTIC GUIDE Revision B To avoid replacement of alternators that are in fact in good working order, perform the steps which follow to help you perform a more precise diagnosis.
- 10205939P20EE (diagnostic troubleshooting code) SOLUTION - NOX CONVERSION EFFICIENCY
- 10203698ENGINE CONTROL MODULE (ECM) SOFTWARE UPDATE - Engine Cooling Strategy in High Altitude Operation Revision C: VIN range in application box rearranged for H3 coaches
- 10203697Diesel Exhaust Fluid ( DEF ) Contamination In Fuel System, Inspection And Repair From US10 to newer engine generation
- 10201839P20EE (diagnostic troubleshooting code) SOLUTION - NOX CONVERSION EFFICIENCY Rev E: expiration date removed
- 10201835Ront & tag axle unitized hub bearing end play verification and replacement
- 10201826X3 series envirocare - ions air sanitizer
- 10201824Electric fan drive cooling system conversion with delco remy alternator - X3 series US10 up to ghg17 cooling system
- 10201822Electric fan drive cooling system conversion with bosch alternator
- 10201820EBERSPACHER PREHEATER INSTALLATION In replacement of Spheros & Valeo preheaters
- 10199974Electric fan drive cooling system conversion with bosch alternator - X3 series US10 up to ghg17 cooling system
- 10199972Electric fan drive cooling system conversion with delco remy alternator
- 10199007STORAGE AND STARTUP GUIDELINES: Periodically, circumstances arise requiring operators to temporarily park a coach in storage. Whether it is a few weeks or several months, sporadic out of service times or a full stop, Prevost recommends following the guidelines in this document during times when: The coach can be operated on a regular/weekly basis while in storage. The coach will be in storage for an extended period without any operation. The coach will return to service following an extended period of downtime.
- 10199002Central hvac merv filters installation reva
- 10195185Communication letter from Accociate Administration for Enforcement, NHTSA From Prevost Subject Vehicle Brand: Prevost (EWR#000650)
- 10189728TIE ROD 610052 FIRST INSTALLATION INSTRUCTIONS: Use these instructions when replacing the drop joint tie rod on S82, S84 / S84U I-beam axles. The new tie rod will be adjusted to the length of the original; however, a steering alignment needs to be performed after replacement.
Every Prevost X3-45 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.