2019 RAM 5500
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Have the VIN?
These records cover every 2019 RAM 5500. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
10 recalls name the 2019 RAM 5500. Newest first.
Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 4500 and 5500 Cab Chassis vehicles. The rear brake hose inside diameter may be too small, which could cause the hose to rupture. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 106, "Brake Hoses."
Risk and remedy
Risk
A brake hose rupture can cause a loss of braking ability, increasing the risk of a crash.
Remedy
Dealers will replace the rear brake hoses, free of charge. Owner notification letters were mailed April 27, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is ZA5.
Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 2500 and Ram 3500 vehicles, Ram 3500 Cab Chassis, 4500 Cab Chassis, 5500 Cab Chassis and 3500 Cab Chassis with a gross vehicle weight rating (GVWR) of less than 10,000 lbs. The windshield wiper arms may loosen, possibly causing the wipers to function improperly and reduce the driver's visibility in…
Risk and remedy
Risk
Reduced visibility increases the risk of a crash.
Remedy
Dealers will tighten the wiper nuts, free of charge. Owner notification letters were mailed February 15, 2022. This recall is an expansion of recall number 20V-208. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z08.
Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 2500, 3500 pickup trucks, and Ram 3500, 4500, and 5500 cab chassis vehicles equipped with Cummins 6.7L Turbo Diesel engines. The High Pressure Fuel Pump (HPFP) may fail, resulting in a sudden engine stall without warning.
Risk and remedy
Risk
An engine stall increases the risk of a crash.
Remedy
Dealers will replace the HPFP, update the Powertrain Control Module (PCM) software, and inspect and replace additional fuel system components as necessary, free of charge. Interim owner notification letters to inform owners of the safety recall were mailed on January 4, 2022. Owner notification letters were mailed on May 17, 2022. Phase 2 owner notification letters are expected to be mailed on March 2, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y78.
Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 3500, 4500, and 5500 cab chassis vehicles equipped with a Cummins 6.7L High Output engine. The engine calibration software may not warn about low oil volume.
Risk and remedy
Risk
Low oil can damage the engine, causing an oil leak or a punctured engine block, increasing the risk of a fire.
Remedy
Dealers will update the engine calibration software, free of charge. Owner notification letters were mailed June 25, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y21.
Chrysler (FCA US, LLC) is recalling certain 2012-2021 RAM 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles. Incorrect information in the Service and Owner's Manuals may cause the flanged lug nuts to be over-tightened, which could result in a broken wheel stud and possible wheel separation.
Risk and remedy
Risk
Wheel separation can cause a vehicle crash.
Remedy
Dealers will update the torque specification in the owner's manual and other published service documents. Dealers will also inspect the vehicle's wheel studs, replacing them if necessary, free of charge. Owner notification letters were mailed on November 30, 2021. Campaign Y36 owner notification letters were mailed on November 30, 2021. Campaign Y26 owner notification letters were mailed on December 1, 2021. Owners may contact FCA US customer service at 1-800-853-1403. FCA US's numbers for this recall are Y26 and Y36.
Excellance, Inc (Excellance) is recalling certain 2019-2020 Excellance-modified RAM 4500/5500 vehicles to be equipped with CLASS Suspension Systems. In the affected suspension systems, the rear brake caliper flexible line may have been routed so that it contacts a suspension component, possibly causing excessive wear and a loss of rear brakes.
Risk and remedy
Risk
A worn rear brake caliper flexible line may cause brake fluid leakage which may result in a partial or complete loss of the rear brakes, increasing the risk of a crash.
Remedy
Excellance will notify owners, and dealers will install a kit to remedy any damage and to prevent any future damage, free of charge. The manufacturer has not yet provided a schedule for recall notification. Owners may contact Excellance customer service at 1-800-882-9799.
Braun Northwest (Braun Northwest) is recalling certain 2019-2020 RAM 4500/5500 vehicles equipped with Liquid Spring rear suspension systems. In the affected suspension systems, the rear brake caliper flexible line may have been routed so that it contacts a suspension component, possibly causing excessive wear and a loss of rear brakes.
Risk and remedy
Risk
A worn rear brake line may leak fluid, resulting in a partial or complete loss of the rear brakes, increasing the risk of a crash.
Remedy
Braun Northwest will notify owners, and dealers will install a repair kit to each rear caliper and modify the rear brake caliper flexible line mounting. Any worn rear brake caliper flexible lines will be replaced as needed, free of charge. The recall began June 8, 2020. Owners may contact Braun Northwest customer service at 1-360-748-0195.
Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 3500, 4500 and 5500 cab chassis built with a Cummins 6.7L High Output engine. Inadequate warmup protection can cause a lack of oil film on the engine connecting rod bearings while the engine is reaching operating temperature. This can result in engine damage and connecting rod failure, which could…
Risk and remedy
Risk
A damaged engine block may leak oil, which can contact hot engine or exhaust components, increasing the risk of a fire.
Remedy
Chrysler will notify owners, and dealers will flash the engine calibration software to enhance the engine warm up protection, free of charge. The recall began September 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W57.
LiquidSpring LLC (LiquidSpring) is recalling certain Compressible Liquid Adaptive Suspension Systems (C.L.A.S.S.), part numbers DS135RS3A, DS135RS3AF, DS135RS3-DM, sold for use with 2019-2020 RAM 4500 and 5500 vehicles. In the affected suspension systems, the rear brake caliper flexible line may have been routed so that it contacts a suspension component…
Risk and remedy
Risk
A worn rear brake caliper flexible line may cause brake fluid leakage which may result in a partial or complete loss of the rear brakes, increasing the risk of a crash.
Remedy
LiquidSpring has notified the purchasers, and the affected vehicle manufacturers will file recalls to have their dealers inspect the rear brake caliper flexible lines for wear and install a kit to modify the rear brake caliper flexible line mounting, and if necessary, a kit to replace worn brake lines, free of charge. The recall May 13, 2020. Owners may contact LiquidSpring customer service at 1-765-474-7816, extension 1.
Chrysler (FCA US LLC) is recalling certain 2019 Ram 2500 and 3500 trucks, and 3500, 4500, and 5500 Cab Chassis vehicles equipped with diesel engines. The fuel lines may leak fuel into the engine compartment.
Risk and remedy
Risk
A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy
Chrysler will notify owners, and dealers will inspect the fuel lines, replacing them if necessary, free of charge. The recall began July 18, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V76.
Owner complaints
12 complaints1 involved a fire2 injuries
What owners report most
Latest complaints
- Fuel system, diesel
The contact owns a 2019 Ram 5500. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The vehicle was towed to a certified mechanic to be diagnosed. The mechanic associated the failure with the diesel pump. The mechanic informed the contact that the diesel pump was…
The contact owns a 2019 Ram 5500. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The vehicle was towed to a certified mechanic to be diagnosed. The mechanic associated the failure with the diesel pump. The mechanic informed the contact that the diesel pump was previously replaced with a generic part. The contact stated that a recall associated with the failure was previously performed by the dealer. The dealer was contacted and informed the contact that the repair was not covered under warranty or a recall. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 110,000.
- Fuel/propulsion system
The DEF system failed on this truck at the end of 2025. The truck has entered limp mode, and if we continue to drive it, it will shut down completely. The vehicle has been at Darling's RAM in Ellsworth, ME since March 2026, and they say that they are still waiting for the parts. Why aren't parts…
The DEF system failed on this truck at the end of 2025. The truck has entered limp mode, and if we continue to drive it, it will shut down completely. The vehicle has been at Darling's RAM in Ellsworth, ME since March 2026, and they say that they are still waiting for the parts. Why aren't parts available?? They have no idea when parts will be shipped from the manufacturer. Why is this at all acceptable?? I am running a business, and I am having to cancel orders from my customers because Stellantis is not sending the parts. This makes the vehicle unsafe to drive, and I feel that this is unacceptable.
- Fuel system, diesel
The contact owns a 2019 Ram 5500. While the contact's husband was driving the vehicle at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The driver became aware of an abnormally loud sound. Additionally, the vehicle failed to exceed…
The contact owns a 2019 Ram 5500. While the contact's husband was driving the vehicle at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The driver became aware of an abnormally loud sound. Additionally, the vehicle failed to exceed 40 MPH while driving on a busy highway. No warning lights were illuminated. The vehicle was taken to the dealer; however, the failure was not duplicated. The failure reoccurred. The vehicle was taken to another dealer; however, the failure was not duplicated, and the failure reoccurred. The vehicle was taken back to the dealer, and a mechanic performed a ride-along with the contact's husband. The failure was diagnosed as a fuel system failure. The contact was informed that the high-pressure fuel pump and the entire fuel system needed to be replaced. The vehicle was not repaired. The contact contacted the dealer where the vehicle was purchased and was informed of an unknown recall that was initiated two years ago for the fuel system. The manufacturer was made aware of the failure and agreed to cover the cost of the high-pressure fuel pump repair only. The failure mileage was approximately 163,000.
- Structure › Body › Hatchback/liftgate
While unloading cargo, I was standing on the flatbed of the truck, leaning over the standing side-gates, without realizing they weren’t locked in place. The gates fell down onto a co-worker and I fell out of the truck. Similar incidents have occurred before and after this accident. These gate…
While unloading cargo, I was standing on the flatbed of the truck, leaning over the standing side-gates, without realizing they weren’t locked in place. The gates fell down onto a co-worker and I fell out of the truck. Similar incidents have occurred before and after this accident. These gate latches don’t have any warning systems in place to indicate when they are unlocked. It is unknown if this component has been inspected by others.
- Tires › Bead
The contact owns a 2019 Ram 5500. The contact stated that while one of his drivers was driving at an undisclosed speed, the tire tread detached and began to roll down the highway. The driver pulled over to the side of the road. There was no warning light illuminated. There was no injury sustained…
The contact owns a 2019 Ram 5500. The contact stated that while one of his drivers was driving at an undisclosed speed, the tire tread detached and began to roll down the highway. The driver pulled over to the side of the road. There was no warning light illuminated. There was no injury sustained; however, the driver missed a week of work due to the traumatic experience from the failure. The vehicle was towed to the dealer where the diagnostic test was undisclosed; however, the wheel studs were replaced. The contact was concerned about the safety hazard presented with the failure. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
- Fuel system, diesel · Service brakes, hydraulic
The contact owns a 2019 Ram 5500. The contact received notification of NHTSA Campaign Numbers: 22V759000 (Service Brakes, Hydraulic) and 21V880000 (Fuel System, Diesel) however, parts to do the recall repairs were unavailable. The dealer was made aware of the issue and the contact was informed…
The contact owns a 2019 Ram 5500. The contact received notification of NHTSA Campaign Numbers: 22V759000 (Service Brakes, Hydraulic) and 21V880000 (Fuel System, Diesel) however, parts to do the recall repairs were unavailable. The dealer was made aware of the issue and the contact was informed there was a limited quantity of available parts. The contact was placed on a waiting list. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. Parts distribution disconnect.
- Engine
I would like to report a major safety concern with the push button start system and programming on the 2019 and up 5500 cab and chassis with the 6.7 Cummins. On November 29th we had a 2019 Ram 5500 that went in the ditch and ended up on its side because of soft ground. It was laid fully on the…
I would like to report a major safety concern with the push button start system and programming on the 2019 and up 5500 cab and chassis with the 6.7 Cummins. On November 29th we had a 2019 Ram 5500 that went in the ditch and ended up on its side because of soft ground. It was laid fully on the passenger side. It was still running. Operator tried to turn off engine and it would not. After he climbed out drivers side window he tried to clamp off fuel line. Truck continued to idle until it stuck a few of the main bearings to the crank shaft . truck was towed in and all fluids were checked and filled as needed. Turning the engine over with a barring tool was I was able to free it up. I charged batteries and turned on key it wouldn’t crank. (shifter was in park when unit was unloaded off wrecker into shop) PCM has numerous codes including lost communication with TCM. Didn’t display gear selecting in cluster. After clearing codes truck would start and run. These chassis’ will not turn off if the transmission dash display does not display park or neutral and will not turn off if PCM loses communication with TCM even if transmission is in park or neutral.. Luckily this was not an accident were anything started on fire but chassis should either have a impact or tilt sensor or programmed so if you hold start button for a certain amount of time or press it a certain number of times it overrides ignition system. A mechanic with a 2019 2500 with the Cummins says that his manual states that it button is pushed and held it will turn ignition off after holding for 5 seconds. I test a couple of other 2019 5500”s that are located here and with transmission in drive, vehicle stopped motor running have held button for up to 3 minutes and pushed it up to 30 times and ignition will not turn off unless dash display shows park on neutral. If there had been damage to fuel lines it could have been pumping diesel fuel onto the accident scene
- Power train
The transfer case shifted itself into neutral while driving on the highway. It wouldn't go into any other gears and it lost all functionality. I wasn't under load and had been maintaining a set 65 mph. There was no warning the RPMs just redlined. I set the vehicle into what registered as park and…
The transfer case shifted itself into neutral while driving on the highway. It wouldn't go into any other gears and it lost all functionality. I wasn't under load and had been maintaining a set 65 mph. There was no warning the RPMs just redlined. I set the vehicle into what registered as park and when I got out it continued to roll towards me. I had 3 small children in the vehicle at the time and had we not made it off the highway in time I hate to think what could have happened. I am a mechanic by trade and it is the only reason we were able to get it to a safe area.
- Fuel/propulsion system
There is a safety recall on my 2019 Ram 5500 rollback tow truck. The recall number is Y78. On November 17 My truck unexpectedly stopped working on highway M33 in rose city Michigan. I discovered there was a recall on the vehicle for a premature fuel system failure. I called the FCA they told me to…
There is a safety recall on my 2019 Ram 5500 rollback tow truck. The recall number is Y78. On November 17 My truck unexpectedly stopped working on highway M33 in rose city Michigan. I discovered there was a recall on the vehicle for a premature fuel system failure. I called the FCA they told me to take it to Thelen Chrysler Ram in Bay City Michigan. I called Thelen to confirm I could take it there and they said yes. I spent $522 to have it towed there on Friday November 18. I tried to contact the service department and left several messages on the following Monday and Tuesday. On Wednesday I called the main dealership office and informed them that the service dept. was not returning my calls, they hand carried the phone to the very arrogant service dept. manager [XXX]. I informed him about the recall on the truck and he said they have not looked at it yet and that he would get back to me when they had time to look at it and didn’t know when that would be. On the 28th he finally called me back and confirmed my fears that it was a total fuel system failure. He then says that there is a recall for that issue but Ram does not a a fix for it, the 2020 models have a fix for the same problem but not the 2019 models. I told him I need it fixed in a timely manor and he told me that’s not possibly because they take care of their regular customers first and they don’t have the lift equipment to fix it that the mechanic would have to do it on the ground and that I need to take it to a different shop. Here's my complaint: I own a tow company called Local Towing Service,LLC. I depend on this tow truck to make my living. FCA told me to take it Thelen , I called Thelen and they told me to have it towed there, now they are telling me to take it some where else that they can’t fix it but it says on their website that they service Ram 5500 chassis . Ram has a recall for this issue with no fix on the 2019 but they do on the 2020? This makes no sense. They know how to fix it. How can INFORMATION Redacted PURSUANT TO THE FREED
- Fuel/propulsion system
High pressure fuel pump went out contaminating the whole fuel system with metal fragements. Truck derated to 5MPH. Sat at dealership for over 3 months dealer was not able to correct problem.
- Engine and engine cooling
The contact's husband owns a 2019 Ram 5500. While her husband was driving 45 mph, he heard an abnormal sound coming from the engine as the check engine warning light illuminated. The vehicle stalled while depressing the accelerator pedal. Her husband pulled over to the side of the road and upon…
The contact's husband owns a 2019 Ram 5500. While her husband was driving 45 mph, he heard an abnormal sound coming from the engine as the check engine warning light illuminated. The vehicle stalled while depressing the accelerator pedal. Her husband pulled over to the side of the road and upon inspection, he discovered that smoke and a fire had started in the engine compartment. Her husband grabbed the fire extinguisher and extinguished the fire. The contact owns a towing company and was able to tow the vehicle to a dealer. The dealer informed the contact and her husband that a rod had gone through the engine block. The contact and her husband were provided an estimate for the repair which they declined. The contact had the engine replaced by an independent mechanic. Upon investigation, the contact discovered the vehicle had been placed under NHTSA Campaign Number: 21V439000 (Engine and Engine Cooling) which she linked to the failure. The manufacturer was notified of the failure and the contact was initially provided a case number. The contact then received a call from the manufacturer that her claim was denied. The vehicle was repaired. The failure mileage was 164,716
- Service brakes
TL* the contact owns a 2019 RAM 5500. The contact stated that when the brakes were applied while driving on wet surfaces, the brakes locked up causing the vehicle to slide from side to side. The contact stated that the failure recurred while driving on dry pavement however, the vehicle was more…
TL* the contact owns a 2019 RAM 5500. The contact stated that when the brakes were applied while driving on wet surfaces, the brakes locked up causing the vehicle to slide from side to side. The contact stated that the failure recurred while driving on dry pavement however, the vehicle was more controllable while driving on dry pavement. An unknown dealer was contacted however, an appointment to diagnose or repair the vehicle was still pending. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 110,000.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- High pressure fuel pump failure
The Office of Defects Investigation (ODI) opened PE21-021 on October 14, 2021, to investigate incidents alleging a stall/loss of motive power as a result of high-pressure fuel pump failures in certain model year (MY) 2019-2020 Ram 2500, 3500, 4500, and 5500 heavy duty trucks equipped with 6.7L Cummins turbodiesel…
The Office of Defects Investigation (ODI) opened PE21-021 on October 14, 2021, to investigate incidents alleging a stall/loss of motive power as a result of high-pressure fuel pump failures in certain model year (MY) 2019-2020 Ram 2500, 3500, 4500, and 5500 heavy duty trucks equipped with 6.7L Cummins turbodiesel engines. During the investigation, ODI sought to determine if the related defect allegation was limited in scope to the recalled population. After review of information request response materials from both FCA and BMW, NHTSA determined that sufficient information to identify a comprehensive recall population could not be produced by FCA and BMW.During the investigation FCA filed recalls 22V406, 22E048, 22V767, and 22E087 which include vehicles not identified in the initial subject population by ODI. ODI also received recall 21V586, involving loss of motive power due to failed CP4 fuel pumps on certain BMW manufactured vehicles. An information request letter response received from BMW indicated that failed pumps on their vehicles were caused by an interaction between pump internal components and US market diesel fuel, leading to increased slip and eventual particle-generating wear surface. Additional work will be done to identify whether a similar root cause is associated with the FCA recalled population and if similar wear dynamics occur on pumps supplied to vehicle manufacturers other than those included in the recalled population.ODI has upgraded this investigation to an EA in order to 1) determine engineering specifications of internal pump components that are correlated with pump failure leading to loss of motive power or other safety related hazards, 2) identify vehicle populations equipped with alleged defective pump variants, 3) assess if vehicles equipped with alleged defective pump variants result in an unreasonable risk to motor vehicle safety and 4) gather and review any other relevant information related to high pressure fuel pump failure associated with the subject populations of recalls 21V586, 21V880, 21E094, 22V406, 22E048, 22V767, and 22E087.Review of the above information will allow NHTSA to confirm root cause and recall remedy viability, and identify and evaluate vehicle populations equipped with pump components that may pose an unreasonable risk to motor vehicle safety.The ODI reports cited above can be reviewed at: http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID using the following complaint identification numbers: 11257550, 11351441, 11361603, 11361616, 11365300, 11365426, 11365858, 11366401, 11372337, 11373793, 11374797, 11376793, 11377871, 11378173, 11384377, 11386063, 11387018, 11399710, 11402550, 11415339, 11418868, 11418870, 11427075, 11434276, 11436807, 11437226, 11437249, 11437273, 11437292, 11437294, 11437394, 11437399, 11437403, 11437405, 11437423, 11437528, 11437565, 11437579, 11437580, 11437590, 11437679, 11437744, 11437781, 11437842, 11437993, 11438006, 11438008, 11438121, 11438138, 11438155, 11438392, 11438629, 11439359, 11439879, 11440397, 11443030, 11446542, 11448163, 11453556, 11458918, 11460558, 11469337
- High pressure fuel pump failure
The Office of Defects Investigation (ODI) opened PE21-021 on October 14, 2021 to investigate allegations of stall/loss of motive power as a result of high pressure fuel pump failures in certain model year (MY) 2019-2020 RAM 2500, 3500, 4500, and 5500 heavy duty trucks equipped with 6.7L Cummins turbodiesel engines.On…
The Office of Defects Investigation (ODI) opened PE21-021 on October 14, 2021 to investigate allegations of stall/loss of motive power as a result of high pressure fuel pump failures in certain model year (MY) 2019-2020 RAM 2500, 3500, 4500, and 5500 heavy duty trucks equipped with 6.7L Cummins turbodiesel engines.On November 12, 2021, FCA filed vehicle recall 21V-880 and equipment recall 21E-094 on the subject population, identifying an `internally failed component? of the high pressure fuel pump equipped on the 6.7L Cummins Turbodiesel engine that introduced debris into the fuel system potentially causing fuel starvation and consequently an unexpected loss of motive power. Discussions with FCA identified the high pressure fuel pump equipped on these vehicles as the Bosch-supplied CP4. On December 16, 2021, Bosch filed recall 21E-101, stating the pump failure was a consequence of a manufacturer application-specific fuel system design.NHTSA subsequently identified recall 21V-586 involving loss of motive power due to failed CP4 fuel pumps on certain BMW vehicles.As a result of having received multiple recalls related to a common component, from two separate vehicle manufacturers, NHTSA?s focus shifted to determine if the related defect allegation was limited in scope to the recalled population. In early 2022, information request letters were sent to FCA and BMW to determine the root cause and consequentially identify the proper scope of potentially defective vehicles. After ODI received their information request response, FCA filed recalls 22V-406, 22E-048, 22V-767, and 22E-087. During review of information request response materials, NHTSA determined that sufficient information to identify a comprehensive recall population could not be produced by FCA or BMW. On March 17, 2023, this Preliminary Evaluation was upgraded to an Engineering Analysis (EA23-001), expanding the scope to include the Tier-one supplier and any manufacturer who equipped or installed similar high pressure fuel pumps subject to the failures observed in the recall population.The ODI reports cited above can be reviewed at: http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID using the following complaint identification numbers: 11351441, 11361603, 11361616, 11365300, 11365426, 11365858, 11366401, 11372337, 11373793, 11374797, 11376793, 11378173, 11384377, 11386063, 11387018, 11399710, 11402550, 11415339, 11418868, 11418870, 11427075, 11434276, 11436807, 11437226, 11437249, 11437273, 11437292, 11437294, 11437394, 11437399, 11437403, 11437405, 11437423, 11437528, 11437565, 11437579, 11437580, 11437590, 11437679, 11437744, 11437781, 11437842, 11437993, 11438006, 11438008, 11438121, 11438138, 11438155, 11438392, 11438629, 11439359, 11439879, 11440397, 11443030, 11448163, 11458918, 11460558
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011774Backup Camera Poor Image Quality Inspection
- 11010636"Flash: Diesel Exhaust Fluid (DEF) Dosing Control Unit (DCU) Update Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): P21C4-00 - Reductant Line Heater Relay Control Circuit High. U11C1-00 - Reductant Control Module Received Implausible Data From ECM/PCM. These DTCs will occur after installation of service DCU 68458603AB. This bulletin involves reprogramming the DCU with the latest available software."
- 11010511Tire Pressure Monitor (TPM) Service Information. TPM Lamp On.
- 11009597Module - engine controller
- 11009561Switch - headlamp
- 11008917"Flash: Anti-Lock Brake System (ABS) Module Updates **Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs):** **C2200-47 - Anti-Lock Brake Module Internal - Watchdog / Safety Auc Failure.** C006A-49 - Multi-Axis Acceleration Sensor - Internal Electronic Failure. Customers may also comment on one or more of the following: **Anti-lock Brake System (ABS) indicator light illuminated in the Instrument Panel Cluster (IPC). Electronic Stability Control (ESC) indicator light illuminated in the IPC. The Red Brake Warning indicator light illuminated in the IPC.** This bulletin involves reprogramming the ABS with the latest software available."
- 11008900Trailer Tire Pressure Monitor (TTPM) Programming Tips And Operation Information.
- 11008746"Diesel Exhaust Fluid (DEF) Fluid Freezing Warranty Extension XR1 Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): P203E-00 - Reductant Level Sensor 1 Circuit Intermittent-Erratic. Customers may also experience one or more of the following: Repeated freeze/thaw cycles of the urea tank to cause solid DEF crystals to form and settle on the focus tube, blocking the level sensor signal. Rapid temperature swings from below freezing to above freezing causing an incomplete thaw of the DEF tank. When the vehicle is powered on, the diagnostic is enabled due to thawed DEF at the tank bottom surface, but the fluid in the center is still partially frozen. Not following the proper DEF fill procedure and overfilling the tank. This bulletin involves replacing the urea delivery module and possibly updating the Dosing Control Unit (DCU) software"
- 11008745"Diesel Exhaust Fluid (DEF) Fluid Freezing Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): P203E-00 - Reductant Level Sensor 1 Circuit Intermittent-Erratic. Customers may also experience one or more of the following: Repeated freeze/thaw cycles of the urea tank to cause solid DEF crystals to form and settle on the focus tube, blocking the level sensor signal. Rapid temperature swings from below freezing to above freezing causing an incomplete thaw of the DEF tank. When the vehicle is powered on, the diagnostic is enabled due to thawed DEF at the tank bottom surface, but the fluid in the center is still partially frozen. Not following the proper DEF fill procedure and overfilling the tank This bulletin involves replacing the urea delivery module and grade vent valve and updating the Dosing Control Unit (DCU) software This bulletin involves replacing the urea delivery module and possibly updating the Dosing Control Unit (DCU) software"
- 11008707Switch - headlamp
- 11008436Dome Lamp LED And Incandescent Bulb Servicing.
- 11008221"Replace K1 Clutch / Input Shaft Assembly Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): P0731-00 - Gear 1 Shift Incorrect Ratio (This DTC will set during a key cycle and shifting into Drive). Customers may also comment on the following: The transmission will not shift into or out of 1st - 4th gears. 5th and reverse gears are still available. **This bulletin involves replacing the K1 clutch and possibly the K1 input shaft drum sub-assembly. These repairs are to be performed only if the vehicle is inoperable due to K1 clutch failure. ** "
- 11008196"Diesel Exhaust Fluid (DEF) Fluid Freezing Warranty Extension XR1 Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): P203E-00 - Reductant Level Sensor 1 Circuit Intermittent-Erratic. Customers may also experience one or more of the following: Repeated freeze/thaw cycles of the urea tank to cause solid DEF crystals to form and settle on the focus tube, blocking the level sensor signal. Rapid temperature swings from below freezing to above freezing causing an incomplete thaw of the DEF tank. When the vehicle is powered on, the diagnostic is enabled due to thawed DEF at the tank bottom surface, but the fluid in the center is still partially frozen. Not following the proper DEF fill procedure and overfilling the tank. This bulletin involves replacing the urea delivery module and possibly updating the Dosing Control Unit (DCU) software."
- 11008149Warranty Bulletin D-24-16 (XR1) Urea Delivery Module Select 2019 - 2022 RAM Trucks (DJ/D2/DD/DP)
- 11008071Tire Pressure Lamp Flashing, No Tire Pressures Displayed, Tire Pressure Module (TPM) System Unavailable Message Displayed on Cluster
- 11007994FCA Caribbean Warranty Bulletin ID-24-16Rev. Announces the addition of the Rear AxleAssembly replacementfor 2019 - 2024 RAM 3500 Cab Chassis (DD), RAM 4500/ 5500 Cab Chassis (DP), RAM 3500 Pickup (D2), RAM 2500 Pickup (DJ), RAM 1500 Pickup (DS) and RAM 1500 Pickup (DT)vehicles to the Powertrain Pre-Authorization program to ensure proper repair of Rear AxleAssembly failures and to assist in quality improvements. REV.A
- 11007993WARRANTY BULLETIN D-24-15 announces the addition of the Rear Axle Assembly replacement for 2019 - 2024 RAM 3500 Cab Chassis (DD), RAM 4500/ 5500 Cab Chassis (DP), RAM 3500 Pickup (D2), RAM 2500 Pickup (DJ), RAM 1500 Pickup (DS) and RAM 1500 Pickup (DT) vehicles to the Powertrain Pre-Authorization program for all dealers (Base, Plus & Premium) to ensure proper repair of Rear Axle Assembly failures and to assist in quality improvements. REV.A
- 11007954Battery Drain Suspected or "Identified" From USB or Media Hub
- 11007172Horn Sound Is Weak, Off Tone, Or Inoperative.
- 11005365Module kit - urea pump/level unit
- 11004151Remote Keyless Entry (RKE) Functions Do Not Work, Intermittent Vehicle Response When Using the RKE, Key Not Programmed, Adding Remote Start
- 11003046Customer Satisfaction Notification 90A Diesel Exhaust Fluid
- 11002828"Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On "
- 11002802"Diesel Exhaust Fluid (DEF) Fluid Freezing **Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC):** P203E-00 - Reductant Level Sensor 1 Circuit Intermittent-Erratic. Customers may also experience one or more of the following: Repeated freeze/thaw cycles of the urea tank to cause solid DEF crystals to form and settle on the focus tube, blocking the level sensor signal. Rapid temperature swings from below freezing to above freezing causing an incomplete thaw of the DEF tank. When the vehicle is powered on, the diagnostic is enabled due to thawed DEF at the tank bottom surface, but the fluid in the center is still partially frozen. Not following the proper DEF fill procedure and overfilling the tank.** This bulletin involves replacing the urea delivery module and grade vent valve and updating the Dosing Control Unit (DCU) software."
- 11002753Motor - windshield wiper & wiperunit - windshield wiper
- 11002424Wiperunit - windshield wiper, blade - front wiper
- 11002316Motor - windshield wiper & wiperunit - windshield wiper
- 11002315Wiperunit - windshield wiper, blade - front wiper
- 11002314Wiperunit - windshield wiper, blade - front wiper.
- 11001020On Board Diagnosis (OBD) Monitor Readiness Information
- 10251872Flash: Powertrain Control Module (PCM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: P0506-00 - Idle Control System RPM - Lower Than Expected. P0607-00 - ECU Internal Performance. P20E8-00 - Reductant Pressure Too Low. P0301-00 - Cylinder 1 Misfire. P0302-00 - Cylinder 2 Misfire. P0303-00 - Cylinder 3 Misfire. P0304-00 - Cylinder 4 Misfire. P0305-00 - Cylinder 5 Misfire. P0306-00 - Cylinder 6 Misfire. P0299-00 - Turbocharger Underboost. P1D73-00 - AGS Performance. P0626 - Generator Field Control Circuit High. P218F - Reductant No Flow Detected. P2002 - Diesel Particulate Filter Efficiency Below Threshold. P24A5 - EGR Cooler Bypass Bank 1 Control Stuck. P0191 - Fuel Rail Pressure Sensor Circuit Performance. P0461 - Fuel Level Sensor 1 Performance. P0401 - EGR System Performance. P20EE - SCR NOx Catalyst Efficiency Below Threshold - Bank 1. P061A - Level 2 Torque Performance. P061B - Internal Control Module Torque Calculation Performance. P061E - Internal Control Module Brake Signal Performance. P062C - ETC Level 2 MPH Performance. P0106 - Manifold Absolute Pressure Sensor Performance (In extreme cold ambient temperatures). P0116 - Engine Coolant Temperature Sensor Performance. P0420 - Catalyst System Efficiency Bank 1. P1507 - Crankcase Filter Restriction. P203F - Reductant Level Too Low. P226C - Turbocharger Boost Control ?A? Slow Response (In extreme cold ambient temperatures). P2579 - Turbocharger Speed Sensor Circuit. U0101 - Lost Communication with TCM. U02A3 - Lost of Communication with PM Sensor. U3017 - Control Module Timer/Clock Performance.
- 10251785SOS and Assistance Call Not Working After Radio Exchange Unit Installed
- 10251783Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
- 10248592Aisin K1 snap ring replacement
- 10248556Wireless Qi Charger Not Charging
- 10248509Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10247965CEL (Check Engine Lamp) Illuminates, Recent PCM Replace or Flash Update Performed, Diagnostic Trouble Codes (DTCs) P057B Brake Pedal Position Sensor Circuit Performance, P1572 Brake Pedal Stuck, C0042-54 Brake Pedal Missing Calibration
- 10247953Radio Remained On After Ignition Is Switched Off, Dead Battery From Excessive Radio Current Draw
- 10244431Aisin K1 snap ring replacement
- 10244395Wireless Qi Charger Not Charging
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