2014 Rolls-Royce Phantom

Owner complaints

Latest complaints

• Mar 28, 2021FL47,000 mi
  Unknown or other
  2014 I purchased the vehicle from paul miller rolls royce in new jersey. 2016 the right passenger window fractured on its own. Not caused by impact. Paul miller replaced window under warranty. 2017 the right passenger window fractured again on its own. Not caused by impact. Paul miller…

  2014 I purchased the vehicle from paul miller rolls royce in new jersey. 2016 the right passenger window fractured on its own. Not caused by impact. Paul miller replaced window under warranty. 2017 the right passenger window fractured again on its own. Not caused by impact. Paul miller replaced the window under warranty. 2019 I moved to miami beach, fl with the vehicle. 2021 the right passenger window fractured again on its own. Not caused by impact. I brought the car to braman miami rolls royce. They declined to replace the window under warranty. ricky wildner from braman stated that the local rolls royce representative offered a discounted price of $5500 to replace the window. He further stated that the fracture may have been caused by storage in florida heat. matthew boyer from braman stated that he formerly worked for roll royce motor car and this problem has never occured in this model. replacing the window without addressing the cause of the problem IS futile. considering that the same window has broken in the identical manner 3 times with no impact, even if I pay to replace the window, it will likely fracture in the same manner again. I believe that it IS likely that the defect that caused the window to fracture in same manner 3 times IS a significant safety hazard. It IS likely that my continuing to drive the vehicle daily with the fractured window IS a significant safety hazard.

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 10203321Complaints of deposits, crystalisation or emulsification in the coolant expansion tanks.
• 10203320The vehicle has been brought to the workshop with a complaint relating to the SoE function.
• 10201173Engine MIL light is illuminated and fault 12BF08 Lambda probe, from meager to fat slow reaction.
• 10201172Front brakes squeaking with low brake pressure during low speed maneuvering or parking, at ambient temperatures of +5 to -5?C (41 - 23?F). If the brakes are cold, when the driver brakes for the ?rst time after the start of the journey or when driving for a longer period of time with no brake applications. This may affect vehicles where the brake pads/disc have covered more than 14,000 km (8,500 miles).
• 10201153Customer complains the CID monitor does not extend or retract correctly, for example stuck in the lowered position or doesn?t raise fully.
• 10194326The check control message "It is possible to continue driving. Steering effort and/or steering behaviour is changed. Drive moderately" Is displayed in the central information display
• 10194324Check Control message (ID 166): Top up coolant The Check control message (ID166) appears despite correct coolant level. Coolant is visible in the expansion tank. The complaint occurs sporadically. The problem described here only concerns the High Temperature coolant circuit
• 10194322Visible cracks or hazy areas present in the surface of the LED headlight lens
• 10194321The customer complains there is little or no cooling effect from the air conditioning system. When checking the A/C system it is either very low or empty of refrigerant.

Every Rolls-Royce Phantom model year

Bars are owner complaints, dots mark years with recalls. Select a year to open its report.