Rolls-Royce Motor Cars, Ltd. (Rolls-Royce) is recalling certain 2019-2022 Rolls-Royce Phantom vehicles. The Central Information Display may not raise to the correct position, resulting in a rearview camera image that is partially blocked from view.
Risk and remedy
Risk
A partially blocked rearview camera image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy
Dealers will update the software, free of charge. Owner notification letters were mailed December 28, 2021. Owners may contact Rolls Royce customer service at 1-877-877-3735.
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
10230743A Rolls-Royce Phantom (RR11/12), Ghost (RR21/22) and Cullinan (RR31) vehicles have been identified as having a potential issue concerning the 2 x coolant pipe connections at the cylinder head. The coolant pipe retaining clips (jubilee clips) may not have been fitted in the correct position, which could result in a coolant leak.
10225137Rolls-Royce Motor Cars NA is releasing this bulletin to provide information regarding the reactivation/repair for the Comfort Entry Access system. Repair kits have been created and are now available allowing for the reconnection and repairing of the Comfort Entry Access system.
10218395Comfort Entry Access System affected
10218353The vehicles identified may potentially not transfer incoming voice audio during a telematics call due to the 3G network deactivation in the United States. Therefore, this will affect all Connected Services voice audio in an Emergency call (E-call), Concierge call and Roadside assist calls.
10212061The Comfort Entry Access feature in the affected vehicles have been identified as having a potential issue which does not allow operation as intended. Therefore, vehicles that have been identified within this campaign will need to have the Comfort Entry Access system deactivated
10203321Complaints of deposits, crystalisation or emulsification in the coolant expansion tanks.
10203320The vehicle has been brought to the workshop with a complaint relating to the SoE function.
Every Rolls-Royce Phantom model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.