2012 Van Hool TD925
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Van Hool › TD925 › 2012
These records cover every 2012 Van Hool TD925. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
6 recalls name the 2012 Van Hool TD925. Newest first.
Van Hool N.V. (Van Hool) is recalling certain 2010-2014 C2045 and T2145 motorcoaches, 2014-2015 TX40 motorcoaches, 2014-2017 TX45 motorcoaches, 2011-2015 TD925 motorcoaches, 2014-2016 CX45 motorcoaches and 2010-2013 T2140 motorcoaches. When the vehicle is started in low temperatures, the steering wheel may be difficult to turn.
Risk and remedy
Risk
Reduced steering ability can increase the risk of a crash.
Remedy
Van Hool will notify owners, and dealers will replace the steering box, free of charge. The recall began on February 21, 2017. Owners may contact ABC Bus, Inc. at 1-877-427-7278. Van Hool's number for this recall is P826.
Van Hool N.V. (Van Hool) is recalling certain model year 2010-2014 C2045 and T2145; 2010 C3045; 2016 CX35; 2014-2016 CX45 and TX45; 2009-2016 TD925; 2015-2016 TDX25 and TX40 and 2010-2013 T2140 motorcoaches. In the affected vehicles, the front steering knuckle carriers may crack.
Risk and remedy
Risk
Cracking of a steering knuckle carrier may result in its total failure, allowing a wheel to separate from the vehicle, increasing the risk of a crash.
Remedy
Van Hool will notify owners, and dealers will replace the steering knuckle carriers that were produced from August 2009 through March 2011. Carriers that were produced from April 2011 to December 2014 will be inspected by ultrasonic measurement and replaced as necessary. These repairs will be performed free of charge. The recall began on January 19, 2017. Owners may contact ABC Bus, Inc. at 1-877-427-7278. Van Hool's number for this recall is P855. Note: This recall expands recalls 14V-569 and 15V-331.
Van Hool N.V. (Van Hool) is recalling certain model year 2012 A300L, 2011 C2045, 2011-2013 T2145, 2012-2015 TD925, 2016 TDX25, and 2014-2015 TX45 motor coaches equipped with certain Recaro Ergo-M Commercial Bus Driver Seats. The affected seats have J-Brackets that may be missing welds which could allow the seat belt anchorage assembly to separate from the…
Risk and remedy
Risk
If the seatbelt anchorage assembly separates from the J-Bracket, the bus driver may not be properly restrained in the event of a crash, increasing their risk of injury.
Remedy
Van Hool will notify owners, and dealers for the manufacturer of the seat will inspect the seats to determine if welds are missing. Any J-Bracket that is missing welds will be removed and replaced, free of charge. The recall began on May 25, 2016. Van Hool's recall number for this campaign is P814-SB1354.
Van Hool N.V. (Van Hool) is recalling certain model year 2011-2013 TD925 vehicles manufactured December 17, 2010, to February 14, 2013. In the affected vehicles, the front steering knuckle carrier may crack.
Risk and remedy
Risk
Cracking of the steering knuckle carrier may result in its total failure, allowing a wheel to separate from the vehicle, increasing the risk of a crash.
Remedy
Van Hool designated agent ABC Bus Companies will notify owners, and dealers will replace the front steering knuckle carriers if they are affected, free of charge. The recall began on November 3, 2014. Owners may contact ABC Bus Companies customer service at 1-800-222-2875. Van Hool's number for this recall is P732.
Van Hool is recalling certain model year 2012 TD925 motorcoaches, manufactured from October 2011, through July 2012, equipped with a Cummins ISX engine and a Fuel Pro fuel filter located behind the left tag axle tire. In the event of a left tag axle tire blow out, debris from the blown tire may damage the Fuel Pro fuel filter compartment base plate.
Risk and remedy
Risk
Damage to the base plate may lead to a fuel leak inside the engine compartment. A fuel leak, in the presence of an ignition source, may result in a vehicle fire.
Remedy
Van Hool through their US agent, ABC Bus, Inc., will notify owners, and dealers will install a thicker base plate to protect the fuel filter, free of charge. The safety recall began on December 13, 2012. Owners may contact ABC Bus, Inc. toll free at 1-877-427-7278.
Van Hool is recalling certain model year 2011-2012 TD925 motorcoaches. For the driver's seat, an incorrect riser and floor adapter plate was installed in vehicles during production. Thus, these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard No. 207, "Seating Systems."
Risk and remedy
Risk
In the event of a crash, there is an increased risk of injury to the seat occupant.
Remedy
Van Hool will notify owners via its dealer ABC Bus Inc. and replace the riser and floor adapter plates free of charge. The recall began on November 15, 2012. Owners may contact the warranty administrator for ABC Bus, Inc. toll free at 1-877-427-7278.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010424This service bulletin provides you with information about the location of emergency side window decals so that the vehicle meets the National Highway Traffic Safety Administrations (NHTSA) Federal Motor Vehicle Safety Standards (FMVSS) in the U.S and the Canadian Motor Vehicle Safety Standards (CMVSS) in Canada about this subject.
- 10248730This service bulletin provides you with information about the location of emergency side window decals so that the vehicle meets the National Highway Traffic Safety Administrations (NHTSA) Federal Motor Vehicle Safety Standards (FMVSS) in the U.S and the Canadian Motor Vehicle Safety Standards (CMVSS) in Canada about this subject.
- 10245193Two different types of step nose lighting units have been installed during manufacturing. The early units (which are limited available as spare part) are provided with a LED card for the downward light and an optical fiber for the upward light. These units have a small circuit board with a resistor to reduce the 24V power supply to an operating voltage of 3V for the optical fiber (refer also to figure 1). The new units have an optical fiber for both the downward and upward light, and do not have a circuit board to reduce the voltage supply. These lighting units may not be connected directly to a 24V power supply but must be used together with special controllers. Failure to do will cause the immediate irreversible breakdown of the lighting unit due to overvoltage! Please also note that the downward light on new units is less bright. This service bulletin provides you with information on how the new step nose lighting units are connected to the vehicle wiring.
- 10233467Service Information: In its production process, Bock, manufacturer of refrigerant compressors, has switched to a new type of motor protection switch for the electric motor of the refrigerant compressor. As the MP10 motor protection switch (VH11472802) is no longer made available as a spare part, as of now you will receive the new INT69G motor protection switch (VH11691810) when ordering. The MP10 and the INT69G are interchangeable, but fastening and electric connection are different.
- 10219652Product Improvement: ALL VEHICLES WITH LIGHT-ALLOY WHEELS - Introduction of wheel-end monitoring system (WEM). Van Hool has released a wheel-end monitoring system (WEM) which can be installed on all vehicles equipped with light-alloy wheels. The WEM is installed at the outboard side of the wheel and monitors vibrations produced by the wheel bearing. It warns in case of bearing raceway spalling by flashing a red LED on the unit. The WEM is delivered with a magnet which is used to change from "transport" to "standstill" mode.
- 10209994Service Information - Introduction of new 4/2 solenoid valve in compressed-air circuit Van Hool has switched over into production to a new type of 4/2 solenoid valve in the compressed-air system. As the previous Knorr-Bremse (Bosch) solenoid valve (VH11102170) is no longer made available as spare part, customers will receive a Wabco solenoid valve (VH660526759) when ordering. Both valves are interchangeable, but some differences must be considered. Consult the information in this service bulletin for a proper installation.
- 10209992Service Information - Maintenance operations related to refrigerant compressor oil This service information bulletin is a reminder/update about refrigerant compressor oil maintenance. To ensure a reliable system, it is important to perform the maintenance on a regular base as mentioned further on.
- 10206916To change "Quick release valve" of front axle brakes.
- 10206915DANA, manufacturer of axles, has informed Van Hool that the procedure for checking the wheel bearing end-play has been changed.
- 10206914Introducion to electronic contrlolled air suspension(ELC).
- 10206910To inspect auxiliary structure around front axle for not properly executed welds.
- 10206909To Reinforce the TD925 Chassis in the drive axle area.
- 10201570SERVICE INFORMATION BULLETIN: Van Hool has switched over into production to a new type of 4/2 solenoid valve in the compressed-air system. As the previous Knorr-Bremse (Bosch) solenoid valve (VH11102170) is no longer made available as spare part, you will receive a Wabco solenoid valve (VH660526759) when ordering. Both valves are interchangeable, but some differences must be considered. Consult the information in this service bulletin for a proper installation.
- 10190134Service Information Bulletin: What to do in case of prolonged vehicle standstill. This service bulletin provides an overview of works to be performed during prolonged vehicle standstill.
- 10182687Service information Bulletin: Stress-free installation of flex pipe This service bulletin gives step-by-step instructions on how to install the flex pipe properly. The flexible part of the flex pipe handles thermal expansion and engine vibration, and is prone to premature breakdown in case of incorrect installation.
- 10179511Van Hool N.V. and ABC Companies did not release any new service bulletins during the month of August 2020.
- 10174983Service Information: he purpose of this service bulletin is to inform you about the innocent traces of lubricant at the bottom of the transmission bell housing on new vehicles. They are caused by the protective anti-corrosion coating at the inside of the bell housing which becomes liquid at transmission operating temperature. This phenomenon is temporarily and no indication that there is a sealing problem! The lubricant can easily be removed with ordinary cleaning product.
- 10174982Service Information: This bulletin is being released as a reminder of the importance of wheel bearing preventive maintenance. Check the wheel bearing end-play every 50,000 miles*, and when having any work done on the brakes or any other component on the axle end.
- 10174979Field Change Program: It has been reported that the red 6 mm2 power supply wire connected at stud MP+24V in junction box Vanner is not protected by a fuse. This wire runs from stud MP+24V to terminal block DVB in junction box EKA, from there the wire continues to fuse holder ZB3 in junction box EKA to power fuses Z83.1 and Z86. Install an additional 30A MIDI-fuse in junction box Vanner to make sure that this wire is protected against overheating in case of overcurrent.
- 10168579Product Improvement. Introduction of new single check valves in cooling-circuits deaeration lines.Van Hool have recently switched over into production a new type of single check valve. Contrary to the previous type equipped with a plastic housing, the new type comprises an aluminium housing. Because of this, they are better suited to resist higher coolant temperatures. As the new type can also be used on previoulsy sold vehicles, only the new type will be available as a spare part. This service bulletin applies to All Van Hool Vehicles.
- 10162036To remove/install wheel-nut caps. Some vehicles have plastic chrome-coloured wheel-nut caps on top of the wheel nuts. This service bulletin gives instructions on how to remove/install these wheel-nut caps correctly.
- 10123128Van Hool has determined that the parcel-rack lighting circuit is not well executed due to an error in the production process. On TD925 vehicles, a connection in the parcel-rack lighting circuit is inadequate. The splicing of the electrical wires has been executed by twisting the strands together and insulating them with electrical tape instead of using a connector. Also neighbouring spare wires were mistakenly put together in the same connection. This situation can result in arching and overheating when the parcel-rack lighting circuit is energized and one of the spare wire ends is grounded. Follow the step-by-step instructions mentioned under "To modify TD925 parcel-rack lighting c ircuit". The necessary parts are listed in the table on page 2. On TDX25US vehicles, a 4-pin connector with loose wires has not been removed as it should have been. This may result in arching and overheating when the parcel-rack lighting circuit is energized and one of the loose wire ends is grounded. Follow the instructions mentioned under ?To modify TDX25 parcel-rack lighting circuit?. No parts are necessary for TDX25 vehicles.
- 10118133Service Information: Bevel gear of front axle steering system Service records have shown that the grease in the bevel gear could affect performance at very low temperatures (below -20C/-4F). If the grease in the bevel gear becomes hard enough to affect drivability, additional manual force could be required to turn the steering wheel. This would be especially noticeable when the steering wheel is turned the first times after an initial start-up. The phenomenon could disappear later as a matter of course due to the warming up of the grease in the bevel gear. Additionally it has been determined that in some cases water has penetrated the bevel gear via the sealing thereby contaminating the grease. The penetrating water will start corrosion of the bearings. This problem shows a gradual, but continual increase of the steering forces and will not disappear at higher ambient temperatures or when the bevel gear is in use. Checking the bevel gear rotation torque will help in determining if the bevel gear needs to be replaced. If either of these conditions are observed, it is necessary to replace the bevel gear by the corresponding ZF bevel gear. Old and new bevel gears are interchangeable, but note that two different types of bevel gears are used. Also note that the new bevel gear has a mid-position which should be taken into account during the installation of the bevel gear.
- 10117782Field Change Program: Proper attachment and securement of 11Vac cables above LH front wheel housing Field reports have shown that the routing and the clamping of the 110Vac cables above the LH front wheel housing on the coach interior can be compromised and needs to be checked. Additional spacers under the cover will be added as well as re-securing and routing the cables.
- 10110142Product Improvement: New Vanner 70-Series VANN-Guard Battery Equalizer Van Hool NV has been informed by Vanner Inc., manufacturer of the above-mentioned equipment, that the Vanner VANN-Guard 70-60M 60 battery equalizer # VH 10983098 has been improved. The exterior of the new unit looks identical to the former unit. The difference is internal with added electrical suppression to accommodate the greater electrical demands of newer coaches. The form-fit function is unchanged. The new unit can be used to service former units. Van Hool has discontinued the former unit. The former units will be no longer available as service replacement part. In production, the new battery equalizer will be installed as from January 2015.
- 10110138Field Change Program: Proper attachment and securement of 11Vac cables above LH front wheel housing Field reports have shown that the routing and the clamping of the 110Vac cables above the LH front wheel housing on the coach interior can be compromised and needs to be checked. Additional spacers under the cover will be added as well as re-securing and routing the cables.
- 10110136Field Change Program: To inspect auxiliary structure around front axle for not properly executed welds On the vehicles affected by this bulletin there is a possibility that the welding bead between some tubes of the front axle auxiliary structure and the main structure is insufficient. Although these tubes are part of the auxiliary structure, it is very important that these welding beads are checked and, if necessary, repaired to prevent corrosion damage by the intrusion of water and dirt in the long term. Besides that we ask to install reinforcement plates as mentioned further on in this Bulletin. The cause of this not well executed welds can be explained by the fact that due to a manufacturing process change the tubes of the auxiliary structure were not anymore well aligned with respect to the main structure when the robot starts welding. From vehicle 42725 onwards, the manufacturing process has been modified so that these tubes are again properly welded to the main structure of the front axle. This Service Information Bulletin has been released in order to inform service technicians how to inspect for/repair not properly executed welds in the front axle area of these coaches.
- 10110128Field Change Service Bulletin: To Reinforce the TD925 Chassis in the Drive Axle Area This procedure has been released to owners of affected Van Hool TD925 coaches in order to reinforce and repair frame cracks if they exist on the cross members in the drive axle areas. Affected VIN numbers are included on the first page of this bulletin. Please refer to the instructions and parts list outlining corrective action and repairs.
- 10058982Vanhool: procedure on replacing pivot bearing of hydraulic steering cylinder. Also recommendations for greasing.
Every Van Hool TD925 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.