2012 Victory Cross Country
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Victory › Cross Country › 2012
These records cover every 2012 Victory Cross Country. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
2 recalls name the 2012 Victory Cross Country. Newest first.
Polaris Industries, Inc. (Polaris) is recalling certain 2010-2017 Victory Cross Country, Cross Country Tour, Cross Roads, Magnum, and Hard Ball motorcycles. If the engine misfires, continued riding may result in heat from the catalytic converter melting the rear brake line and nearby wiring.
Risk and remedy
Risk
A melted rear brake line can reduce braking performance, increasing the risk of a crash.
Remedy
Polaris will notify owners, and dealers will re-route the brake line away from the exhaust catalyst, free of charge. The recall began on November 8, 2017. Owners may contact Polaris customer service at 1-877-737-7172. Polaris' number for this recall is V-17-02.
Polaris is recalling certain model year 2012-2013 Victory motorcycles manufactured from January 3, 2012, through August 15, 2012. A torqueing procedure may have been missed on some throttle cable retention nuts. On certain motorcycles, the throttle cable retention nuts for either the pull or push throttle cable may have not been torqued correctly.
Risk and remedy
Risk
If the torqueing is missed and the retention nuts are loose, the retention nuts closest to the throttle body can become dislodged and interfere with the throttle function, increasing the risk of a crash.
Remedy
Victory will notify owners and dealers will correctly torque the fasteners free of charge. The safety recall began on October 4, 2012. Owners may contact Victory consumer service department by calling 1-888-704-5290.
Owner complaints
19 complaints
What owners report most
Latest complaints
- Engine · Power train
My victory just shuts off for no reason no matter how fast you are moving, causing the bike in one instance for me to drop the bike.
- Engine
TL* the contact owns a 2012 victory cross country. When the vehicle turned right, an abnormal noise was heard from the lower part of the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the retaining clip was fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 37,000.
- Power train
When pulling in the clutch to shift the cable snapped right at the clutch arm going into the transmission this happen as I was coming out of a rotary starting to shift up on a secondary rd. When I started looking into this problem it seems to be a very common problem. I feel that this could be a…
When pulling in the clutch to shift the cable snapped right at the clutch arm going into the transmission this happen as I was coming out of a rotary starting to shift up on a secondary rd. When I started looking into this problem it seems to be a very common problem. I feel that this could be a serious issue if you had to make an emergency stop and it snapped then or if it snapped as you were starting to take off in heavy traffic and the bike stalled you could easily get rearended. This problem IS so common several companies are making roadside repair kits for these bike.
- Electrical system · Engine
TL* the contact owns a 2012 victory cross country. While driving approximately 70 mph, the vehicle stalled without warning. The vehicle was restarted. The vehicle was taken to a dealer, but was not diagnosed or repaired. The manufacturer was notified of the failure. The vin was unknown. The failure mileage was 17,000.
- Equipment
2012 victory cross country motorcycle. consumer writes in regards to lock & ride back rest recall due to lack of parts. *smd
- Equipment · Structure
The right-side saddlebag latch IS misaligned to the latch bracket. This misalignment causes the bracket to rub the latch to where the latch eventually breaks. Should the latch break, the saddlebag lid will be loose and can cause instability while riding and potentially danger to vehicles behind…
The right-side saddlebag latch IS misaligned to the latch bracket. This misalignment causes the bracket to rub the latch to where the latch eventually breaks. Should the latch break, the saddlebag lid will be loose and can cause instability while riding and potentially danger to vehicles behind should anything be sucked out of the saddlebag. This IS a widely known issue affecting all "cross" bikes from polaris/victory. At this point all inspected cross bikes are showing signs of this wear and my local dealership IS creating a database of all local owners. You can find many references on many victory forums, such as this one: http://www.victoryforums.com/showthread.php?t=104498 as of this point polaris/victory has not created a recall for this. I do have an open case with them though, case # [xxx]. I'm hoping the dot recognizes this potential danger to victory cross riders/passengers and to vehicles following behind, and supports us in advising polaris/victory to submit a recall. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6). *tr
- Structure › Body
Victory motorcycles have a defective latch on their right ?saddlebags? That renders the right storage compartment useless. the faulty locking mechanism has appeared since 2010 on several victory models. My right bag will pop open from time to time. it also happens when the lid pops open at very…
Victory motorcycles have a defective latch on their right ?saddlebags? That renders the right storage compartment useless. the faulty locking mechanism has appeared since 2010 on several victory models. My right bag will pop open from time to time. it also happens when the lid pops open at very high speeds when leaned over in gusty conditions. apparently the locking mechanism IS faulty and causing my right saddlebag lid to fly open on the road, posing a hazard to me, the rider, and other drivers. when it ?the saddlebag? Pops open there IS a sensation of rear steer. *Dt
- Equipment adaptive/mobility · Latches/locks/linkages
Right saddle bag latch IS wearing , no adjustment . When latch wears thru bag will fly open scattering contents and possibly causing a crash to following vehicles. I believe this IS a manufacturing defect as I have heard this IS an across the board problem. *tr
- Engine · Power train
I was riding on an interstate highway at about 60-65 mph and pulled in the clutch, to downshift from 6TH to 5TH gear. In mid-shift like this, I then decided that maybe traffic wasn't slowing that much, after all, and was just about to release the clutch and continue to ride in 6TH gear. In that…
I was riding on an interstate highway at about 60-65 mph and pulled in the clutch, to downshift from 6TH to 5TH gear. In mid-shift like this, I then decided that maybe traffic wasn't slowing that much, after all, and was just about to release the clutch and continue to ride in 6TH gear. In that second or two, the engine stalled, presumably because my longer than usual pause in the shift process had allowed the engine rpms to drop down to approximately idle speed (about 1,000rpm). With the clutch still pulled in, I hit the starter button; the engine fired up again, and I released the clutch. Had this stall occurred in a similar situation while I was significantly leaned over in a curve -- just when a motorcycle needs to be constantly pulled forward, under power, rather than rely on straight-line inertia -- I would likely have crashed. In my opinion, the fuel-injection system -- hardware or software -- of the victory 106 engine does not properly manage the engine, especially when the engine rpms are allowed to drop to or near idle. When the throttle position IS abruptly changed -- either for more or fewer rpms -- the control unit, in conjunction with the software and possibly other hardware, does not adequately keep pace with and properly address engine fuel-mixture requirements. Such stalling has occurred at other times, but the situation described here was the first and clearest example. *tr
- Latches/locks/linkages · Structure › Body
There IS a misalignment between the right side saddlebag latch mechanism and the hoop that it captures when the lid IS closed. there IS no adjustability built into the design so this a manufacturing defect. the resulting problem IS that the softer metal of the latch mechanism IS worn away by the…
There IS a misalignment between the right side saddlebag latch mechanism and the hoop that it captures when the lid IS closed. there IS no adjustability built into the design so this a manufacturing defect. the resulting problem IS that the softer metal of the latch mechanism IS worn away by the harder metal of the hoop, eventually resulting in failure of the latch. this will result in the lid blowing open and the contents of the saddle bag being blown out onto the roadway, potentially causing an accident as following motorists were either struck by the contents or swerved to avoid them. this issue IS shared to varying degrees by a majority of owners of this model, spanning all 5 years that it has been in production. *tr
- Structure › Body
Saddlebag flew open on the highway, lost my raingear, and several other items adding to about $200.00. Pulled over and stopped and noticed that the right hand saddlebag latch looked severely worn.. Then checked the left hand saddlebag latch and looked like new. After doing some compares with other…
Saddlebag flew open on the highway, lost my raingear, and several other items adding to about $200.00. Pulled over and stopped and noticed that the right hand saddlebag latch looked severely worn.. Then checked the left hand saddlebag latch and looked like new. After doing some compares with other of the same make and model, it appears this right hand saddlebag latch issue affects all victory motorcycle cross models with hard bags including cross country, cross roads, and hardball. Have filed a complaint with polaris the parent company of victory motorcycles and got a case number from them and notified my local dealership as well. So far have no results or any concern about this issue. *tr
- Equipment adaptive/mobility
The right side latch mechanism on the saddlebag has no adjustment. over time the hoop has worn into the latch wearing the aluminum part. over time this wall cause a failure on the latch mechanism which will allow the saddlebag to fly open. this could startle a less experienced rider causing a…
The right side latch mechanism on the saddlebag has no adjustment. over time the hoop has worn into the latch wearing the aluminum part. over time this wall cause a failure on the latch mechanism which will allow the saddlebag to fly open. this could startle a less experienced rider causing a crash since the large lids act like windsails. also any contents in the bag light enough to float out, such as gloves, sweaters, rain gear etc could cause crashes from others following in a group ride or even in a 4 wheeled passenger vehicle if they become startled and attempt to sway and swerve away from whatever item may float out of bag. *tr
- Structure › Body
There IS noticeable wear on a latch on my right side (throttle side) saddlebag. The latch that keeps the bag closed IS wearing out from an improperly installed latch catch. What I can tell IS that polaris industries (victory motorcycle division) IS using the exact same latch for the right side…
There IS noticeable wear on a latch on my right side (throttle side) saddlebag. The latch that keeps the bag closed IS wearing out from an improperly installed latch catch. What I can tell IS that polaris industries (victory motorcycle division) IS using the exact same latch for the right side saddle bag and left side saddle bag. The problem IS that there IS only wear on the right side latch because it IS actually designed for the left saddle bag only. Polaris IS not considering this a defect or a problem. Instead of doing a recall, they are suggesting that the consumer follows a youtube video from a after market vendor to modify the holes on the latch catch to move it back about 5/16". Once you do that, the wear IS slowed down considerably. There are several owners of the cross country bikes who have this wear. Check out the web page, http://thevog.net and search for saddle bag latch wear. You will see several owners with the complaint and photos. I would like polaris industries to own up to the problem and issue a recall of all cross country bikes with saddlebag latch problems and replace the latches. *tr
- Exterior lighting
This motorcycle has self-canceling turn signals. The cancellation of activated turn signals, according to the manufacturer, depends on several factors, such as speed, distance, and duration. However, the action of the turn signals IS often inconsistent, given identical factors. Further…
This motorcycle has self-canceling turn signals. The cancellation of activated turn signals, according to the manufacturer, depends on several factors, such as speed, distance, and duration. However, the action of the turn signals IS often inconsistent, given identical factors. Further, cancellation often occurs after as few as three flashes; again, this condition does not occur in a consistent fashion, even when faithfully duplicating the alleged conditions of cancellation. if the turn signals cancel prematurely while the rider of the motorcycle IS stopped, awaiting a turn, drivers following the motorcycle may have no (or insufficient) indication that the operator IS stationary. This situation may result in a crash, as the rider may be struck from behind. Similarly, vehicles approaching the rider from the front may have no (or insufficient) indication that the operator IS stationary and IS planning on turning; this may result in the rider's being struck from the front or side. *tr
- Structure › Body
The latching mechanism on the right side hard saddlebag IS wearing through, as a result of (non-adjustable) misalignment between the latch on the saddlebag's lid and the keeper bar attached to the bottom of the saddlebag. If the portion of the latch that IS wearing through fails, the lid of the…
The latching mechanism on the right side hard saddlebag IS wearing through, as a result of (non-adjustable) misalignment between the latch on the saddlebag's lid and the keeper bar attached to the bottom of the saddlebag. If the portion of the latch that IS wearing through fails, the lid of the saddlebag can open while the motorcycle IS in motion; if this occurs, the contents of the saddlebag may fall out, and such contents can jam the rear wheel -- resulting in a crash of the motorcycle -- or can fly onto or in front of other vehicles (also resulting in a crash). *tr
- Equipment adaptive/mobility
The right saddle bag latch on my 2012 corey ness cross country IS grinding away making the bag subject to flying open while traveling. *tr
- Electrical system · Exterior lighting
Anytime the motorcycle gets wet the electrical acts strange. Sometimes the cruise doesn't work. often times when I pull the clutch handle my hazard warning lights will blink. if I get rained on for a period of time my turn signals will cease functioning until the bike has spent several hours…
Anytime the motorcycle gets wet the electrical acts strange. Sometimes the cruise doesn't work. often times when I pull the clutch handle my hazard warning lights will blink. if I get rained on for a period of time my turn signals will cease functioning until the bike has spent several hours drying out. I believe the turn signals not functioning as well the hazards blinking when the clutch IS pulled in pose an imminent threat to myself or to others around me since my intentions are either being misrepresented by the hazards or I'm unable to effectively signal to those around me my intentions to turn or make a lane change. *tr
- Exterior lighting › Brake lights · Exterior lighting › Tail lights · Exterior lighting › Turn signal
TL* the contact owns a 2012 victory cross country motorcycle. The contact stated that while driving 5 mph, all of the rear lights failed. The vehicle was taken to the dealer where the contact was awaiting diagnosis of the failure. The manufacturer was notified and a complaint was filed. The vehicle…
TL* the contact owns a 2012 victory cross country motorcycle. The contact stated that while driving 5 mph, all of the rear lights failed. The vehicle was taken to the dealer where the contact was awaiting diagnosis of the failure. The manufacturer was notified and a complaint was filed. The vehicle had not been repaired. The failure mileage was 2,400 and the current mileages were 3,000. updated 10/16/12*lj the consumer stated the dealer located a loose ground (pin) type plug under rear fender that caused the failures. The vehicle has been repaired as of 10/4/2012. Updated 10/18/2012 *js
- Power train
While driving on a country road the clutch cable failed. Where I was rolling and in no traffic, it was not a problem to get to a safe location and stop. Had this happened at a busy intersection the bike could have lurched uncontrollably into oncoming traffic. The inability to disengage the clutch IS very serious on a motorcycle, much more so than on a car. *tr
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10179060A STOP RIDE MEANS THE CONSUMER MUST NOT OPERATE THEIR VEHICLE UNTIL THE REPAIR IS COMPLETE. We have been made aware that some dealers are incorrectly communicating the importance of STOP RIDE communications.
- 10178934Victory Motorcycle has learned that a potential issue may exist in some 2010-2016 Victory Cross Country / Cross Roads / Magnum / Hard-Ball saddlebag lock assemblies. This Service Advisory has been released to communicate a process which enables dealers to assist customers and repair qualified motorcycles without requiring pre-authorization from Victory Motorcycle.
- 10178933Victory Motorcycle has learned that a potential issue may exist in some 2010-2015 Victory Cross Country / Cross Roads / Magnum / Hard-Ball saddlebag lock assemblies. This Service Advisory has been released to communicate a process which enables dealers to assist customers and repair qualified motorcycles without requiring pre-authorization from Victory Motorcycle.
- 10178932Victory engineering has determined that some Cross Country, Cross Country Tour, Cross Roads, Magnum and Hard Ball models may experience damage to the rear brake line. Motorcycles experiencing prolonged misfire conditions may produce increased catalytic converter temperatures causing the retention clip securing the rear brake line to melt. In extreme cases, the retention clip may melt onto the catalytic converter, and increasing the risk of brake line damage.
- 10055944Victory mc: a defect in chassis mounting point, may crack when used with accessory luggage rack of passenger backrest and would lose support for passenger to remain on motorcycle.
Every Victory Cross Country model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.