2010 Volkswagen Eos
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2010 Volkswagen Eos. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
2 recalls name the 2010 Volkswagen Eos. Newest first.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2014 Volkswagen CC, 2010-2014 Golf, 2010-2014 Eos, 2007-2010 Passat Sedan and Wagon, and 2012-2014 Passat vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
Risk and remedy
Risk
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy
Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began March 16, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69Q9. Note: This recall partially supersedes recall 16V-078.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the…
Risk and remedy
Risk
A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Remedy
Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
Owner complaints
69 complaints
What owners report most
Latest complaints
- Engine
Drove the car to the bank when trying to leave the car would not start. We towed the car to the volkswagen dealership `and they said it the engine and some other faults totaling over $21000.00 Now the car is back home and not repaired.
- Power train
The contact owns a 2010 Volkswagen EOS. The contact stated while coming to a complete stop, the vehicle stalled. The message "Transmission Overheating. See Owner’s Manual" was displayed. The contact turned off and restarted the vehicle. The contact was able to continue driving. The vehicle was…
The contact owns a 2010 Volkswagen EOS. The contact stated while coming to a complete stop, the vehicle stalled. The message "Transmission Overheating. See Owner’s Manual" was displayed. The contact turned off and restarted the vehicle. The contact was able to continue driving. The vehicle was taken to the dealer who informed the contact that they could not duplicate the failure. However, the failure reoccurred increasingly while driving. The vehicle was taken back to the dealer who informed the contact that they could not duplicate the failure. The contact associated the failure with NHTSA Campaign Number: 09V333000 (Power Train) however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer advised the contact to follow up with the dealer. The failure mileage was approximately 149,000.
- Power train · Service brakes, air › Antilock › Abs warning light
The contact owns a 2010 Volkswagen EOS. The contact stated that while driving at 45 MPH, the vehicle loss motive power with several unknown warning lights illuminated. The contact stated that white smoke started coming from the vehicle. The contact steered the vehicle to the side of the road. The…
The contact owns a 2010 Volkswagen EOS. The contact stated that while driving at 45 MPH, the vehicle loss motive power with several unknown warning lights illuminated. The contact stated that white smoke started coming from the vehicle. The contact steered the vehicle to the side of the road. The contact had the vehicle towed to a dealer where the water pump was replaced. She also stated that the ABS warning light had illuminated on the instrument panel which resulted in the engine not starting. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired for the ABS failure. The failure mileage was approximately 50,000. The VIN was not available.
- Power train
Have owned the vehicle 2017 eos..like religion ..i have the vehicle servied regularly oil changes and basic maintenance as prescribed by my mechanic 97,517 and the motor goes out ...in a busy intersection no power lights "all come on'' looks like a christmas tree on my dash... Tow to my mechanic…
Have owned the vehicle 2017 eos..like religion ..i have the vehicle servied regularly oil changes and basic maintenance as prescribed by my mechanic 97,517 and the motor goes out ...in a busy intersection no power lights "all come on'' looks like a christmas tree on my dash... Tow to my mechanic ..catastrophic engine failure..he tells me... How can this be...his responce is...engines just sometimes fail never a VW again...i own several vehiclies ....vws will not be on the list ever again..
- Service brakes
ABS control module IS displaying fault code 01130; this IS a recall on certain VW and audi's manufactured in 2009 thru 2014. car IS skidding on wet road as this affects traction control, too. has VW considered a broader recall of the ABS module.
- Service brakes
Esp/abs error. Lights on. I almost crashed into someone's car due to my ABS brakes failing on me. I was on the highway driving approximately 75 miles per hour. Came up on a traffic jam at a stand still. Scariest moment of my life. Though I was going to die. This needs to be addressed immediately.
- Service brakes
When the ABS, brake and other lights came on, the car was in motion. It was after applying the brakes where I skid and the lights came on. I live in an area with snow and my ABS has not worked since the light came on, making driving very unsafe. I'm aware previous models of my car have had issues with defective or failed ABS systems/anti-skid/braking systems which raises concern for my model year.
- Engine · Unknown or other
The car gear prnds flashes. The car doesnt do into gear. When put in reverse, the car stays in neutral. Very dangerous situations can arise in the highway sometimes the car fails. Needs to be restarted.
- Steering
Sept 20515 - safety recall 69L2 - steering wheel clock spring, replaced 2016 - went out again 9-20, 5 years later. VW denied replacement as it IS not considered a safety issue and the airbag light doesn't stay on. the horn, doesn't work, or other control on steering column. steering wheel started…
Sept 20515 - safety recall 69L2 - steering wheel clock spring, replaced 2016 - went out again 9-20, 5 years later. VW denied replacement as it IS not considered a safety issue and the airbag light doesn't stay on. the horn, doesn't work, or other control on steering column. steering wheel started squeaking in aug. 2020. It stared as I was driving, had to use horn to stop someone from backing into me and it didn't work, thought I perhaps didn't press horn hard enough, not the case, it happened again. Also, cruise control, radio, etc. Anything controlled by steering wheel do not work. I need to pay for repairs. also the "ambient temp sensor" stopped working, replaced I had to pay.
- Service brakes
TL* the contact owns a 2010 volkswagen eos. the contact stated that while starting the vehicle, the anti brake system warning indicator light illuminated. in addition, there was an abnormal beeping noise detected. the vehicle was taken to an independent mechanic where they advised to contact the…
TL* the contact owns a 2010 volkswagen eos. the contact stated that while starting the vehicle, the anti brake system warning indicator light illuminated. in addition, there was an abnormal beeping noise detected. the vehicle was taken to an independent mechanic where they advised to contact the local dealer. The vehicle was then taken to volkswagen of naples (601 airport road south, naples, fl 34104 (239) 302-3287) where it was diagnosed that the ABS control module needed to be replaced. The vehicle was not repaired. The manufacturer was contacted who referred the contact to nhtsa. The failure mileage was 44,466. The contact stated the failure was similar to nhtsa campaign number: 16v913000 (service brakes, hydraulic, electronic stability control).
- Power train
TL* the contact owns a 2010 volkswagen eos. The contact stated that while driving at 25 mph, the vehicle emitted a loud sound and shifted into neutral independently. The contact depressed the accelerator pedal, and the rpm increased however, the vehicle failed to respond. The contact shifted from…
TL* the contact owns a 2010 volkswagen eos. The contact stated that while driving at 25 mph, the vehicle emitted a loud sound and shifted into neutral independently. The contact depressed the accelerator pedal, and the rpm increased however, the vehicle failed to respond. The contact shifted from low gear back to drive several times and the vehicle responded and operated as designed. The contact drove safely back to the residence. The vehicle was not taken to a dealer nor an independent mechanic to be diagnosed or repaired. The vehicle was not included in nhtsa campaign number: 09v333000 (power train). The approximate failure mileage was 10,209.
- Power train
TL* the contact owns a 2010 volkswagen eos. While the vehicle was in reverse or drive, it failed to move forward or shift into neutral. When the contact powered off and restarted the engine, the vehicle resumed normal operation. In addition, the check engine warning indicator remained illuminated…
TL* the contact owns a 2010 volkswagen eos. While the vehicle was in reverse or drive, it failed to move forward or shift into neutral. When the contact powered off and restarted the engine, the vehicle resumed normal operation. In addition, the check engine warning indicator remained illuminated and the brake warning indicator intermittently illuminated. Also, while depressing the accelerator pedal, the vehicle failed to accelerate. The vehicle was taken to audi buffalo (5255 gneiss st, , ny 14026, (888) 420-1357) where it was diagnosed that the gear box needed to be replaced. The vehicle was also taken to an independent mechanic who made the same diagnosis. The vehicle was not repaired due to the repair fees. The manufacturer was not made aware of the failure. The failure mileage was approximately 99,661.
- Electronic stability control (esc) · Engine · Power train
My car doesn't always go in reverse. The rem panel signal goes from 0-5 in minutes but feels like it's stalled. The engine light IS always on. I read that there has been a recall because of a gear malfunction. And an extended warranty for cars up to 10years old or 100,000 miles. I fit into this…
My car doesn't always go in reverse. The rem panel signal goes from 0-5 in minutes but feels like it's stalled. The engine light IS always on. I read that there has been a recall because of a gear malfunction. And an extended warranty for cars up to 10years old or 100,000 miles. I fit into this category. This happens when I start the car and stop at a stop sign. I've taken my car to VW dealerships and private dealers and they can't seem to figure it out.
- Power train
Vehicle stalls when attempting to take off vehicle nearly dies when coming to a stop. Was told by dealer the transmission needs replaced. from what I have read the early version of this transmission has been highly problematic. I have contacted volkswagen america and they informed me that there…
Vehicle stalls when attempting to take off vehicle nearly dies when coming to a stop. Was told by dealer the transmission needs replaced. from what I have read the early version of this transmission has been highly problematic. I have contacted volkswagen america and they informed me that there was no kind of recall for this car related to the transmission. I have however read of many other customers that have had problems with this transmission. From what I have read volkswagen has given a goodwill extended warranty on these transmissions, however they say ours IS not part of this even though our car was built in early november 2009. Our car IS a 2010 and has most all the symptoms the 2008 and 2009 have/had that I have read about. in my personal opinion and being a mechanic working for a nationally known tractor dealer myself I feel more should be done by volkswagen, even if they are pressured to do so. I feel our car specifically IS a bit dangerous and I fear it will only become worse with time.
- Service brakes
TL* the contact owns a 2010 volkswagen eos. The contact stated that the ABS warning indicator illuminated on and off. Suncoast porsche (5005 s tamiami trail, sarasota, fl 34231, (941) 923-1700) stated that the vehicle was not included in a recall in order to replace the ABS. The manufacturer was…
TL* the contact owns a 2010 volkswagen eos. The contact stated that the ABS warning indicator illuminated on and off. Suncoast porsche (5005 s tamiami trail, sarasota, fl 34231, (941) 923-1700) stated that the vehicle was not included in a recall in order to replace the ABS. The manufacturer was contacted and reiterated what the dealer stated. The contact requested that the manufacturer allow the dealer to make the software modifications (firmware update), which would make it easier to diagnose the failure. The vehicle was not repaired. The failure mileage was 49,100.
- Power train
My 2010 VW eos continuously slips into neutral. Very dangerous trying to cross an intersection or merge into moving traffic. I'm scared to drive it
- Power train
My 2010 VW eos IS very flawed. it will sometimes run perfectly and other times even right in heavy traffic the transmission will slip out of gear into neutral and won't re engage. Sometimes right in the middle of an intersection or just trying to pull out somewhere. extremely dangerous!!!!!
- Engine
At 33882 miles, the rear main seal IS leaking and the pcv valve will need to be replaced. Repair was identified during routine maintenance appointment at the dealer.
- Exterior lighting
Driving down the road and multiple exterior lights started going out including headlights, brake lights, fog lights. lights continued to go in and out. Took car to VW dealership. it was found the fuse and fusebox were melted. other VW models have been recalled. the VW eos IS not recalled due to…
Driving down the road and multiple exterior lights started going out including headlights, brake lights, fog lights. lights continued to go in and out. Took car to VW dealership. it was found the fuse and fusebox were melted. other VW models have been recalled. the VW eos IS not recalled due to the melting fuse box. the dealership said this IS rare to happen. VW customer service will not cover any of the costs due to the fuse and fuse box melting. this IS a safety concern.
- Power train
TL* the contact owns a 2010 volkswagen eos. While the vehicle was stationary and while driving various speeds, the transmission failed. The contact stated that the vehicle began sputtering and the rpms increased rapidly. In addition, the vehicle would not engage in the reverse position when…
TL* the contact owns a 2010 volkswagen eos. While the vehicle was stationary and while driving various speeds, the transmission failed. The contact stated that the vehicle began sputtering and the rpms increased rapidly. In addition, the vehicle would not engage in the reverse position when prompted. The contact pulled the vehicle over to the side of the road and turned off the engine. The contact restarted the vehicle and was able to drive home on most occasions. The contact stated that the failure was intermittent. Hanover volkswagen (1850 carlisle street, hanover, pennsylvania 17331, (717) 797-4721) was made aware of the failure and diagnosed that the transmission was faulty and needed to be replaced based on diagnostic trouble code: p27-11. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that there was no part available for the repair. The contact referenced tsb number: 30-14-03 from august of 2014 as a potential cause of the failure. The failure mileage was 79,000.
- Power train
After driving my car of and on for about two hours, I was leaving from a friend's driveway and realized my car would not go into reverse. I had to put the car in neutral and push the car out of the driveway. this way very humitating. after speaking to a volkswagen dealership, they advised me…
After driving my car of and on for about two hours, I was leaving from a friend's driveway and realized my car would not go into reverse. I had to put the car in neutral and push the car out of the driveway. this way very humitating. after speaking to a volkswagen dealership, they advised me that this has been an ongoing issue for sometime. well I'm sorry volkswagen I don't have money to waste, especially when they know that this has been a serious problem. I have children that I have to transport back and forth and at this point I dont feel that my volkswagen IS a reliable car. Please tell me there IS a recall in place for this problem.
- Unknown or other
In 2015, there was a recall for the clock spring. a repair was made, not a replacement when the vehicle had approximately 30,000 miles on it. in sept. 2018 at approximately 56,000 miles, the airbag light came on and all steering wheel controls were lost including the horn. VW IS refusing to…
In 2015, there was a recall for the clock spring. a repair was made, not a replacement when the vehicle had approximately 30,000 miles on it. in sept. 2018 at approximately 56,000 miles, the airbag light came on and all steering wheel controls were lost including the horn. VW IS refusing to cover the repair under the recall because of the cover that was initially installed in 2015. it IS obvious that the cover did not fix the issue and the clock springs are faulty and extremely dangerous as they airbag and horn do not work when they fail. if they had replaced the clock spring in 2015, I would understand a second one not being covered. however, they did not replace it, they placed a cover over it. their refusal to address the recall properly and replace the part IS unacceptable. I have the clock spring, I demanded it when I was forced to pay for a replacement that cost over $700.00.
- Air bags · Electrical system · Unknown or other
Last week, while turning into our driveway, the steering wheel made a sound like rubber grinding. immediately, an error message appeared indicating an airbag failure. the following day, while driving on a 4-lane highway, another vehicle began a lane change while I was in its blind spot. I…
Last week, while turning into our driveway, the steering wheel made a sound like rubber grinding. immediately, an error message appeared indicating an airbag failure. the following day, while driving on a 4-lane highway, another vehicle began a lane change while I was in its blind spot. I applied the brakes, and attempted to sound the horn to alert the other motorist to avoid collision, however the car's horn failed. the accident was avoided, but the experience was unnerving. my wife took the vehicle to a local VW service center on 10/5/18, and was told the failure was related to an issue with the clock spring, a repair which she was told was uncovered by recall. we were a little suspicious, because the dealer had just performed a takata airbag recall service in february, then today we received another recall notice regarding the airbag but not this related issue. some investigation in online publications like forbes, indicated that there was a recall for the clock spring in 2015, with this vehicle listed in the model list and production dates. however, VW does not list this recall under our vin number. again we are suspicious. it IS our feeling that the failure of the clock spring, affecting the safety features of the driver's air bag and the car horn (the horn IS not broken, the clock spring IS), poses a motorist safety risk to this and other vehicles in traffic.
- Power train
Dsg gearbox transmission fails at 88,000 miles. After driving the car in traffic (many stops/starts) the transmissions jerks between shifts, and emits a loud 'clunk' when shifting.
- Air bags
TL* takata recall. The contact owns a 2010 volkswagen eos. The contact received notification of nhtsa campaign number: 18v148000 (air bags). The contact called romano volkswagen at 315-637-4491 (5431 n burdick st, fayetteville, ny 13066) and was informed that the parts were not available. The…
TL* takata recall. The contact owns a 2010 volkswagen eos. The contact received notification of nhtsa campaign number: 18v148000 (air bags). The contact called romano volkswagen at 315-637-4491 (5431 n burdick st, fayetteville, ny 13066) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Air Bag Clockspring Failure
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of…
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan, Jetta and Jetta Sportwagen models.Contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering wheel mounted controls.The loss of the electrical connection to the front driver air bag will result in illumination of the air bag warning light and will prevent operation of the front driver air bag in a crash of sufficient severity requiring a commanded deployment.In November 2017, the Office of Defects Investigation (ODI) opened a Recall Query (RQ17-009) after the agency received 90 complaints alleging failure of the clockspring in the subject models.Several of the complaints allege failure of the clockspring after receiving the recall remedy.The majority of the complaints allege the same failure mode without being included in the original recall, 15V-483.In its March 2018 response to ODI's Information Request under the Recall Query, Volkswagen provided approximately 700 consumer complaints and field reports on the recalled vehicles.These reports allege clockspring failure similar to the NHTSA reports described above.To date, NHTSA has received approximately 154 allegations of clockspring failure since the recall has launched.The total of 852 reports shown in the table above eliminates 6 duplicative reports received by ODI and the manufacturer.An Engineering Analysis has been opened to further evaluate the scope and effectiveness of the remedy associated with 15V-483 and perform a thorough review of the design changes implemented by Volkswagen and its suppliers to address this issue.The ODI complaints cited above can be viewed at www.NHTSA.gov under the following ODI identification numbers: 11080741, 11079877, 11079805, 11079124, 11076709, 11076645, 11076297, 11076249, 11076133, 11075756, 11075726, 11075358, 11075259, 11075055, 11074920, 11074565, 11073090, 11072745, 11072457, 11072089, 11071933, 11071880, 11071630, 11071592, 11067396, 11067061, 11066738, 11066601, 11066511, 11065909, 11065871, 11065262, 11064701, 11064564, 11064544, 11064531, 11063961, 11063501, 11063095, 11062772, 11062464, 11062353, 11062344, 11061463, 11061310, 11061311, 11060735, 11058154, 11057519, 11057477, 11057341, 11056793, 11056243, 11056063, 11055639, 11054279, 11052812, 11052678, 11052384, 11052228, 11051336, 11051155, 11051074, 11048803, 11047037, 11044226, 11043653, 11039142, 11033893, 11033330, 11032548, 11025475, 11025356, 11024647, 11023423, 11020570, 11020312, 11019415, 11019067, 11015441, 11015431, 11014595, 11014016, 11013709, 11013415, 11012596, 11011753, 11006668, 11006521, 11006307, 11006181, 11005301, 11003865, 11001780, 11001783, 11001334, 10994184, 10993360, 10993524, 10992490, 10985926, 10983678, 10981220, 10980831, 10980941, 10980549, 10979418, 10971152, 10967344, 10967155, 10959968, 10958624, 10957279, 10956488, 10949129, 10947562, 10945122, 10936498, 10936543, 10933950, 10927311, 10925421, 10924034, 10915612, 10915569, 10911171, 10902066, 10898733, 10896537, 10896510, 10895526, 10893938, 10891686, 10864967, 10863742, 10861984, 10851242, 10822505, 10821562, 10818403, 10795068, 10794402, 10788738, 10787804, 10782544, 10780725, 10780145, 10779145, 10776477, 10775448, 10763492, 10763423, 10763289, 10762670, 10760644, 10758777, 10749901, 10748922
- Air Bag Clockspring Failure
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of…
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan, Jetta and Jetta Sportwagen models.Contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering wheel mounted controls.The loss of the electrical connection to the front driver air bag will result in illumination of the air bag warning light and will prevent operation of the front driver air bag in a crash of sufficient severity requiring a commanded deployment.In November 2017, the Office of Defects Investigation (ODI) opened a Recall Query (RQ17-009) after the agency received 90 complaints alleging failure of the clockspring in the subject models.Several of the complaints allege failure of the clockspring after receiving the recall remedy.The majority of the complaints allege the same failure mode without being included in the original recall, 15V-483.In its March 2018 response to ODI's Information Request under the Recall Query, Volkswagen provided approximately 700 consumer complaints and field reports on the recalled vehicles.These reports allege clockspring failure similar to the NHTSA reports described above.To date, NHTSA has received approximately 154 allegations of clockspring failure since the recall has launched.The total of 852 reports shown in the table above eliminates 6 duplicative reports received by ODI and the manufacturer.This Recall Query has been upgraded to an Engineering Analysis (EA18-003) to further evaluate the scope and effectiveness of the remedy associated with 15V-483 and perform a review of the design changes implemented by Volkswagen and its suppliers to address this issue.The ODI complaints cited above can be viewed at www.NHTSA.gov under the following ODI identification numbers: 11080741, 11079877, 11079805, 11079124, 11076709, 11076645, 11076297, 11076249, 11076133, 11075756, 11075726, 11075358, 11075259, 11075055, 11074920, 11074565, 11073090, 11072745, 11072457, 11072089, 11071933, 11071880, 11071630, 11071592, 11067396, 11067061, 11066738, 11066601, 11066511, 11065909, 11065871, 11065262, 11064701, 11064564, 11064544, 11064531, 11063961, 11063501, 11063095, 11062772, 11062464, 11062353, 11062344, 11061463, 11061310, 11061311, 11060735, 11058154, 11057519, 11057477, 11057341, 11056793, 11056243, 11056063, 11055639, 11054279, 11052812, 11052678, 11052384, 11052228, 11051336, 11051155, 11051074, 11048803, 11047037, 11044226, 11043653, 11039142, 11033893, 11033330, 11032548, 11025475, 11025356, 11024647, 11023423, 11020570, 11020312, 11019415, 11019067, 11015441, 11015431, 11014595, 11014016, 11013709, 11013415, 11012596, 11011753, 11006668, 11006521, 11006307, 11006181, 11005301, 11003865, 11001780, 11001783, 11001334, 10994184, 10993360, 10993524, 10992490, 10985926, 10983678, 10981220, 10980831, 10980941, 10980549, 10979418, 10971152, 10967344, 10967155, 10959968, 10958624, 10957279, 10956488, 10949129, 10947562, 10945122, 10936498, 10936543, 10933950, 10927311, 10925421, 10924034, 10915612, 10915569, 10911171, 10902066, 10898733, 10896537, 10896510, 10895526, 10893938, 10891686, 10864967, 10863742, 10861984, 10851242, 10822505, 10821562, 10818403, 10795068, 10794402, 10788738, 10787804, 10782544, 10780725, 10780145, 10779145, 10776477, 10775448, 10763492, 10763423, 10763289, 107626
- Air Bag Clockspring Failure
The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of steering wheel clock spring/steering column control module (SCCM) failures in model year (MY) 2012 Volkswagen Passat and CC models.The SCCM is a module within the steering column that incorporates a spiral conductor (a…
The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of steering wheel clock spring/steering column control module (SCCM) failures in model year (MY) 2012 Volkswagen Passat and CC models.The SCCM is a module within the steering column that incorporates a spiral conductor (a ribbon cable) to electrically connect the steering wheel to the vehicle's electrical system while allowing for the turning of the steering wheel.Complainants alleged that that the clock spring failed while driving and without warning.When the SCCM fails electrically, an air bag warning light is illuminated on the dash of the vehicle.If a vehicle with a failed SCCM were to be involved in a crash of sufficient severity to require deployment, the driver air bag may not deploy properly, or deploy at all.As the result of an Information Request response from Volkswagen, ODI determined that the same SCCM was used in several vehicle models and MYs including: 2010-2013 CC, 2010-2013 Eos, 2011-2013 Golf, 2012-2013 Jetta and Jetta SportWagen, 2010 and 2012-2014 Passat and 2011-2014 Tiguan.ODI identified a total of 29 NHTSA complaints across all affected vehicles potentially indicating a failed SCCM.Drivers often indicated that an audible noise was heard from the steering column when the unit failed. Some drivers also mentioned that there was a noticeable but minor resistance to turning of the steering wheel after the failure with noises coming from the steering column.The average failure mileage is approximately 30,500 miles and failures often occur outside of the factory warranty.There were no reported crashes or injuries identified in either the NHTSA or Volkswagen data as a result of SCCM failures.On July 30th, 2015 Volkswagen notified ODI that it would conduct a safety recall (15V-483) to remedy the SCCMs in 415,825 MY2010-2014 vehicles.According to Volkswagen, the SCCM can become contaminated with human hair or similar fibers entering the unit between the steering wheel and steering column.Over time this can cause the electrical cable to tear and lose connection between the steering wheel and vehicle.Volkswagen will install a cover that attaches over the SCCM to help prevent contaminants from entering the unit.A new SCCM designed to reduce outside contamination intrusion was previously introduced into new vehicle production during the 2014 model year; accordingly vehicles equipped with the new design SCCM are not included in the recall.The recall action initiated by the manufacturer addresses the safety risks identified by the investigation.Accordingly, the investigation is closed.The ODI reports cited above can be reviewed at http://www-odi.nhtsa.dot.gov/owners/SearchSafetyIssues under the following identification (ODI) numbers: 10760644, 10758777, 10748922, 110734168, 10731545, 10721424, 10717651, 10715305, 10713742, 10713139, 10712295, 10711945, 10704830, 10704221, 10702926, 10702212, 10701406, 10691906, 10683944, 10682136, 10672715, 10670517, 10669312, 10628549, 10607240, 10575783, 10561143, 10552113, 10397670.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010024Lack of paint under roof
- 11010022Engine Oil Standards
- 11010021Additional reporting
- 11010011Vehicle Concerns Before Recall Repair Available
- 11008861Fluid requirements
- 11008858A list of engine oil that meet Volkswagen Engine Oil Standards
- 11008857How to perform the engine oil consumption measurement
- 11008856Checking Engine Oil and correctly reading dip stick
- 11008853How to manage software versions using VW diagnostic Tool
- 11008852Recommended Gasoline Quality
- 11008851Engine Misfire Diagnostic Aid
- 11008850Fuel additive to help with misfire faults
- 11008846Wind & Water Leak Checking
- 11007398Battery testing
- 11007393Engine Oil Standards
- 11005825Engine oil quality standards
- 11005820Engine Assembly Tip
- 11005819Engine Replacement Tip
- 11002875Engine oil quality standards
- 11001508Engine oil quality standards
- 10253483Engine Exhaust Flap Limited Warranty Extension
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- 10253262VW Engine oil quality standards
- 10253215Exterior Lights, Moisture Accumulation
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- 10253213Exterior Lights, Moisture Accumulation
- 10253212Ignition Switch Faults Stored - Various Malfunctioning Comfort Functions
- 10253211Ignition Switch Faults Stored - Various Malfunctioning Comfort Functions
- 10253205Wiper Blade Inspection for Proper Warranty Coding
- 10253204Customer States Windshield Wipers Streak or Smear
- 10253203Wiper Blade Inspection for Proper Warranty Coding
- 10253184Update Programming Radio, RCD 510 (Premium 8) for Various Functionality Concerns
- 10253183Update Programming Radio, RCD 510 (Premium 8) for Various Functionality Concerns
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- 10252942Damage to Data Link Connector (DLC) from Aftermarket Devices (Cannot Communicate with Vehicle OBD System)
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Every Volkswagen Eos model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.