2012 Volkswagen Eos
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Have the VIN?
Vehicles › Volkswagen › Eos › 2012
These records cover every 2012 Volkswagen Eos. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2012 Volkswagen Eos. Newest first.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the…
Risk and remedy
Risk
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Remedy
Volkswagen will notify owners, and dealers will repair the vehicles to make them fully compliant or Volkswagen will repurchase them if necessary, free of charge. The recall began November 29, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2014 Volkswagen CC, 2010-2014 Golf, 2010-2014 Eos, 2007-2010 Passat Sedan and Wagon, and 2012-2014 Passat vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
Risk and remedy
Risk
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy
Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began March 16, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69Q9. Note: This recall partially supersedes recall 16V-078.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Golf, 2007-2010 Passat sedans and wagon, 2012-2014 Passat sedan and Eos, 2009-2014 CC, 2009-2012 Audi Q5, 2010-2012 S5 Cabriolet and 2010-2012 Audi A5 Cabriolet vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the…
Risk and remedy
Risk
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy
Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflators, free of charge. Volkswagen issued an interim notification to owners on April 12, 2016, and will send a second notification when parts are available. Volkswagen will notify owners again once parts are available. Volkswagen owners may contact Volkswagen customer service at 1-800-893-5298. Audi owners may contact Audi customer service at 1-800-253-2834.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the…
Risk and remedy
Risk
A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Remedy
Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
Owner complaints
94 complaints1 involved a crash2 involved a fire2 injuries
What owners report most
Latest complaints
- Air bags · Steering · Unknown or other
My airbag light came on my 2012 EOS and Vw dealer said it was a Clock Spring part issue causing it part number (5K0-953-569-AL) I mentioned this is a safety issue as it also disabled my horn on steering wheel and was pretty sure VW had a recall/bulletin or campaign on this issue. Appears for some…
My airbag light came on my 2012 EOS and Vw dealer said it was a Clock Spring part issue causing it part number (5K0-953-569-AL) I mentioned this is a safety issue as it also disabled my horn on steering wheel and was pretty sure VW had a recall/bulletin or campaign on this issue. Appears for some odd reason VW didn’t have my vin [XXX] listed or flagged which I believe is a clear mistake. I am escalating this situation with VW and now here as my vehicle is having this same problem and needs listed as well. I strongly feel vw should replace the defective part 5K0-953-569-AL as part of an unidentified vin or vehicle they seem to pick and choose and that isn’t right. VOLKSWAGEN RECALL # 69L2 NHTSA CAMPAIGN # 15V483000 I am not driving it right now as not safe and feel Vw needs to step up and do what is right as exempting vehicles by vin or whatever is not taking proper responsibility for the defects known. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Air bags · Electrical system · Unknown or other
In an accident I was struck by another vehicle that swerved into my lane at a very high rate of speed. His vehicle struck my car on the drivers side front quater panel just after the head light and continued past the drivers door. Air bags failed to deploy causing injuries to my head and body. In…
In an accident I was struck by another vehicle that swerved into my lane at a very high rate of speed. His vehicle struck my car on the drivers side front quater panel just after the head light and continued past the drivers door. Air bags failed to deploy causing injuries to my head and body. In a separate accident, head on collision the airbags failed in the front and side causing bodily injuries. The failure of the air bags to deploy was supposed to fixed in Nov 2022 at the VW dealership with the clock spring recall . I did have that replaced so why did mine fail not once but twice after the clock spring was replaced?
- Seats
While driving, turned seat heater on, it overheated enough to burn the seat and my coat. No noticeable fire.
- Seats
Due to the cold weather I turned on the driver heated seat. I suddenly started feeling it extremely hot, I was wearing a quilted sweater. When I arrived at my work a coworker noticed that my sweater was burned from the back, it had a hole. Then I saw that the seat was burnt due to the extreme…
Due to the cold weather I turned on the driver heated seat. I suddenly started feeling it extremely hot, I was wearing a quilted sweater. When I arrived at my work a coworker noticed that my sweater was burned from the back, it had a hole. Then I saw that the seat was burnt due to the extreme heat, the seat melted, it had three small holes and one bigger. I am just concerned that my car could’ve burned while I was driving, due to the malfunction of the heated seats.
- Power train
My car goes into a false neutral and shifts out of gear while driving. The "PRNDS" indicator on dash had a blinking "D" alternating with a wrench. I have to come to a complete stop turn the car off and right back on and it goes away for about 5-10 minutes only to reoccur. This started happening…
My car goes into a false neutral and shifts out of gear while driving. The "PRNDS" indicator on dash had a blinking "D" alternating with a wrench. I have to come to a complete stop turn the car off and right back on and it goes away for about 5-10 minutes only to reoccur. This started happening when weather became hot, and only occurs after driving for an hour or more. Only when hot outside. I performed transmission fluid service with no resolve. There was no debris in the old fluid to indicate mechanical issues. I also get error code P2711- "unexpected mechanical failure". This has almost caused me to wreck several times putting my life and others at risk until I turn car off and immediatly restart engine which allows normal operation for a few minutes. It doesn't operate normally until car cools down. My engine is not overheating. My transmission fluid, and coolant services are current. NHTSA safety recall 09V333000 addressed this exact same issue on 20 August 2009 but it only covers model years 2009 and 2010. This is still a well known problem for the VW DSG transmission experienced by many others. VW said that they couldn't help me even though it's the same issue because my car is a 2012, and it only covers 2009-2010? I am a Disabled Veteran with a heart condition and can't afford to be on the side of the road in the heat without severe health issues.
- Suspension
The vehicle has 37444 miles on it and the front driver side coil spring was laying broken off partially by the front wheel well when I went to move vehicles around (The vehicle was sitting, not driving when the coil broke, which really is curious). I reported the issue to VW customer care tonight…
The vehicle has 37444 miles on it and the front driver side coil spring was laying broken off partially by the front wheel well when I went to move vehicles around (The vehicle was sitting, not driving when the coil broke, which really is curious). I reported the issue to VW customer care tonight (9/6/22) and they said that it was outside of warranty-Essentially nothing they could do. The complaint number is 05384519, and the rep I spoke with is named Tara. This is not something that should happen with a front coil spring (maybe sagging at 100k+) and seems indicative of bad heat treat. There are other complaints filed with NHTSA regarding this same issue on VWs of the same era. If this had happened while driving, it could’ve caused a catastrophic failure and a pretty significant accident if the tire was hit.
- Structure › Body
While my wife was exiting off of I-75 approaching the traffic light to turn left, the sun roof exploded into pieces. Large and small pieces of glass were scattered throughout the car. The approximate speed was 40 MPH. Luckily she was not hurt or got any glass in her eyes. My name is [XXX]…
While my wife was exiting off of I-75 approaching the traffic light to turn left, the sun roof exploded into pieces. Large and small pieces of glass were scattered throughout the car. The approximate speed was 40 MPH. Luckily she was not hurt or got any glass in her eyes. My name is [XXX] (Husband) and cell phone # is [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
- Engine
The motor abruptly shut off while driving. Within 20 seconds the inside of the car filled with smoke and shortly thereafter there were visible flames seen through the front grill. Fire spread and fully engulfed the car. Flames extended 20 feet. Fire dept and police responded. The vehicle was a total loss.
- Electrical system · Engine · Exterior lighting
00927 - Terminal 30 (Right) 011 - Open Circuit 01516 - Terminal 30; Left 011 - Open Circuit - Intermittent I believe this is a major fire hazard and also will leave you stranded. Based on the codes and physical condition of the issue apparently…
00927 - Terminal 30 (Right) 011 - Open Circuit 01516 - Terminal 30; Left 011 - Open Circuit - Intermittent I believe this is a major fire hazard and also will leave you stranded. Based on the codes and physical condition of the issue apparently many other people have had the same problem. http://wiki.ross-tech.com/wiki/index.php/00927_-_Terminal_30_(Right) The noticeable thing is the A/C turns off and once the car is turned off you will not be able to lock the doors or turn the car back on.
- Suspension
Broken front coil spring. It is available for inspection Broken spring can dislodge potentially causing a tire rupture and steering issue Also occurred on my other previously owned 2012 VW Eos where both front coil springs broke within 6 mo. of each other. That vehicle had around 60K miles. No No
- Air bags · Steering
VW recall69l2 airbag -clock spring failure nhrsa campain #15v483000
- Engine
Timing belt adjuster failed, lost oil pressure and and damaged valves. the engine needs to be replaced. 69664 miles.
- Electrical system · Engine · Unknown or other
I bought the vehicle on 02/15/2013 it only have 10,000 miles on it. Then as soon as it hit 68,500 miles and went out of warranty. I had just had it serviced for the last time under warranty on 6/21/2019 at 67,996 miles. The timing chain snapped and bent all the valves. I had to rebuild the engine.…
I bought the vehicle on 02/15/2013 it only have 10,000 miles on it. Then as soon as it hit 68,500 miles and went out of warranty. I had just had it serviced for the last time under warranty on 6/21/2019 at 67,996 miles. The timing chain snapped and bent all the valves. I had to rebuild the engine. Which coasted a fortune. I saw that their were a bunch of class action suites going on against volkswagen for similar issue but was dealing with a family crisis that ended poorly and went into a state of depression from the death of multiple family members back to back so I never followed up on it. Now my car IS at 80,000 miles and seems to be experiencing electrical problems as well as problems with the cd player it progressed and now all disk spaces say error and I cant play cds. When I could get it working it was fine until turning off the car then opening the door I heard noises from the player when starting the car it says error in all the disk spaces and half the time wont even let me load the disk. This IS ridiculous. This car IS my biggest regret of my life. Its a night mare there have been more issues but these are the biggest and most recent issues.
- Air bags · Fuel/propulsion system
While driving a 2012 VW eos, the engine stumbled and unloaded tons of smoke out of the rear of the car. This incident occurred while driving the car at a high rate of speed and caused a dangerous situation. the dealership replaced the defective fuel injector, which happens to be under warranty…
While driving a 2012 VW eos, the engine stumbled and unloaded tons of smoke out of the rear of the car. This incident occurred while driving the car at a high rate of speed and caused a dangerous situation. the dealership replaced the defective fuel injector, which happens to be under warranty for 120,000 miles. The issue I have IS that VW will not proactively replace the defective fuel injectors, potentially causing 3 more dangerous situations. Additionally, when a fuel injector fails there IS a high probability of a catalytic converter failure due to the engine misfire. This happened to me and VW would not cover the failure of the catalytic converter - which seems unfair, especially in light of vw's issue with its recent emission scandal. I had 2 independent mechanics verify the impact a failed fuel injector has, yet my volkswagen dealership did not agree mine was caused by a failed injector.
- Air bags
Takata recall. Recalled october 2018 for replacing the airbag unit, recall completed. In nov. Dec. 2018 received phone calls telling us the wrong part had been fitted and we should return to the dealer joseph VW 3813 montgomery road, cincinnati ohio 45212. Returned car to dealer who after 2 1/2…
Takata recall. Recalled october 2018 for replacing the airbag unit, recall completed. In nov. Dec. 2018 received phone calls telling us the wrong part had been fitted and we should return to the dealer joseph VW 3813 montgomery road, cincinnati ohio 45212. Returned car to dealer who after 2 1/2 hours could not get the wrong part off. Dealer to contact VW for instructions. Came back next day to collect the car. I found that back in october a new air bag assembly had been fitted which was the correct part. The wrong part was infact that only a new igniter was to be fitted. The dealer claimed he had kept the old airbag assembly, removed the new assembly from the vehicle and changed the igniter from the new assembly to the old assembly and reinstalled the old assembly. The problem was that the mechanic could not get the part off which was stuck to the assembly. To reinstall the new igniter it needed modification which the mechanic undertook and replaced with an uncalibrated torque wrench. I refused to sign the original invoice and only signed when I corrected the wording. My wife who drives the car IS concerned that this mis match of modified parts IS still less than 100% safe and will not drive our grandchildren to and from school. *tr the dealer stated that they would replace the airbag at no charge to the consumer. *tr*js
- Air bags
Takata recall - we went to VW dealer of van nuys on aug 17, 2018 and they stated that part have been special order. I have followed up with phone calls to dealer on dec 26, 2018 and they stated to call back in 2 week, so we followed up on 1/3/19 and still on national back order with no estimate date of arrival.
- Air bags · Electrical system
As I was backing out of a parking spot on 12/29/17, not quite 3 months after I bought the car, the clock spring failed, which meant no airbags. Since I knew this was previously an issue, I contacted VW directly since the recall was not coming up at the dealership. They told me that the part had…
As I was backing out of a parking spot on 12/29/17, not quite 3 months after I bought the car, the clock spring failed, which meant no airbags. Since I knew this was previously an issue, I contacted VW directly since the recall was not coming up at the dealership. They told me that the part had been previously fixed in 2016 under the recall, and even though the part failed again in less than 2 years, it wasn't covered under warranty.
- Air bags
2012 volkswagen eos komfort. Consumer writes in regard to vehicle airbag safety recall. *as the consumer stated since the airbag recall was completed, the air bag warning light illuminated on multiple occasions. *js
- Visibility › Sun/moon roof assembly
TL* the contact owns a 2012 volkswagen eos. While driving 50 mph, the sun roof spontaneously shattered without warning. The contact received minor cuts and glass was embedded into her skin due to the failure, but medical attention was not required. The dealer and manufacturer were not notified. The vehicle was not diagnosed or repaired. The failure mileage was approximately 24,000.
- Fuel/propulsion system
Vehicle continues to stall while at low idle or stopped. several attempts of fixing this issue at the dealership has failed to identify and correct the issue. the dealership first replaced the spark plugs and coil packs, two moths later when the same issue occurred they replaced the high pressure…
Vehicle continues to stall while at low idle or stopped. several attempts of fixing this issue at the dealership has failed to identify and correct the issue. the dealership first replaced the spark plugs and coil packs, two moths later when the same issue occurred they replaced the high pressure fuel pump and two months later the car IS in the shop for the same issue. On two occasions my car stalled while driving on the highway.
- Engine
My 2012 VW eos shut off while driving on the highway. The car needed to be towed to the repair shop. The timing change completely malfuction by mechanical failure. The car has had all services, great condition and only 55,000 miles. Cost to repair the car IS over $3,000.
- Air bags
Takata recall I have contacted tom bush volkswagen in jacksonville fl twice regarding the repair for the recall on my vehicle. I was told parts would be available after august 5 2018. to date, I still am unable to have this recall repair completed as I am told parts are not available.
- Air bags
TL* the contact owns a 2012 volkswagen eos. The contact received notification of nhtsa campaign number: 18v148000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Autobarn…
TL* the contact owns a 2012 volkswagen eos. The contact received notification of nhtsa campaign number: 18v148000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Autobarn volkswagen of mt prospect (333 w rand rd, mt prospect, il) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
- Air bags
TL* takata recall. The contact owns a 2012 volkswagen eos. The contact received notification of nhtsa campaign number: 18v148000 (air bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the…
TL* takata recall. The contact owns a 2012 volkswagen eos. The contact received notification of nhtsa campaign number: 18v148000 (air bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Nemer volkswagen (550 troy schenectady rd, latham, ny 12110, (518) 512-0024) was contacted and it was confirmed that the part was not available. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect. Ah
- Unknown or other
Key IS binding in the ignition cylinder and won't come out.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Air Bag Clockspring Failure
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of…
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan, Jetta and Jetta Sportwagen models.Contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering wheel mounted controls.The loss of the electrical connection to the front driver air bag will result in illumination of the air bag warning light and will prevent operation of the front driver air bag in a crash of sufficient severity requiring a commanded deployment.In November 2017, the Office of Defects Investigation (ODI) opened a Recall Query (RQ17-009) after the agency received 90 complaints alleging failure of the clockspring in the subject models.Several of the complaints allege failure of the clockspring after receiving the recall remedy.The majority of the complaints allege the same failure mode without being included in the original recall, 15V-483.In its March 2018 response to ODI's Information Request under the Recall Query, Volkswagen provided approximately 700 consumer complaints and field reports on the recalled vehicles.These reports allege clockspring failure similar to the NHTSA reports described above.To date, NHTSA has received approximately 154 allegations of clockspring failure since the recall has launched.The total of 852 reports shown in the table above eliminates 6 duplicative reports received by ODI and the manufacturer.An Engineering Analysis has been opened to further evaluate the scope and effectiveness of the remedy associated with 15V-483 and perform a thorough review of the design changes implemented by Volkswagen and its suppliers to address this issue.The ODI complaints cited above can be viewed at www.NHTSA.gov under the following ODI identification numbers: 11080741, 11079877, 11079805, 11079124, 11076709, 11076645, 11076297, 11076249, 11076133, 11075756, 11075726, 11075358, 11075259, 11075055, 11074920, 11074565, 11073090, 11072745, 11072457, 11072089, 11071933, 11071880, 11071630, 11071592, 11067396, 11067061, 11066738, 11066601, 11066511, 11065909, 11065871, 11065262, 11064701, 11064564, 11064544, 11064531, 11063961, 11063501, 11063095, 11062772, 11062464, 11062353, 11062344, 11061463, 11061310, 11061311, 11060735, 11058154, 11057519, 11057477, 11057341, 11056793, 11056243, 11056063, 11055639, 11054279, 11052812, 11052678, 11052384, 11052228, 11051336, 11051155, 11051074, 11048803, 11047037, 11044226, 11043653, 11039142, 11033893, 11033330, 11032548, 11025475, 11025356, 11024647, 11023423, 11020570, 11020312, 11019415, 11019067, 11015441, 11015431, 11014595, 11014016, 11013709, 11013415, 11012596, 11011753, 11006668, 11006521, 11006307, 11006181, 11005301, 11003865, 11001780, 11001783, 11001334, 10994184, 10993360, 10993524, 10992490, 10985926, 10983678, 10981220, 10980831, 10980941, 10980549, 10979418, 10971152, 10967344, 10967155, 10959968, 10958624, 10957279, 10956488, 10949129, 10947562, 10945122, 10936498, 10936543, 10933950, 10927311, 10925421, 10924034, 10915612, 10915569, 10911171, 10902066, 10898733, 10896537, 10896510, 10895526, 10893938, 10891686, 10864967, 10863742, 10861984, 10851242, 10822505, 10821562, 10818403, 10795068, 10794402, 10788738, 10787804, 10782544, 10780725, 10780145, 10779145, 10776477, 10775448, 10763492, 10763423, 10763289, 10762670, 10760644, 10758777, 10749901, 10748922
- Air Bag Clockspring Failure
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of…
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan, Jetta and Jetta Sportwagen models.Contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering wheel mounted controls.The loss of the electrical connection to the front driver air bag will result in illumination of the air bag warning light and will prevent operation of the front driver air bag in a crash of sufficient severity requiring a commanded deployment.In November 2017, the Office of Defects Investigation (ODI) opened a Recall Query (RQ17-009) after the agency received 90 complaints alleging failure of the clockspring in the subject models.Several of the complaints allege failure of the clockspring after receiving the recall remedy.The majority of the complaints allege the same failure mode without being included in the original recall, 15V-483.In its March 2018 response to ODI's Information Request under the Recall Query, Volkswagen provided approximately 700 consumer complaints and field reports on the recalled vehicles.These reports allege clockspring failure similar to the NHTSA reports described above.To date, NHTSA has received approximately 154 allegations of clockspring failure since the recall has launched.The total of 852 reports shown in the table above eliminates 6 duplicative reports received by ODI and the manufacturer.This Recall Query has been upgraded to an Engineering Analysis (EA18-003) to further evaluate the scope and effectiveness of the remedy associated with 15V-483 and perform a review of the design changes implemented by Volkswagen and its suppliers to address this issue.The ODI complaints cited above can be viewed at www.NHTSA.gov under the following ODI identification numbers: 11080741, 11079877, 11079805, 11079124, 11076709, 11076645, 11076297, 11076249, 11076133, 11075756, 11075726, 11075358, 11075259, 11075055, 11074920, 11074565, 11073090, 11072745, 11072457, 11072089, 11071933, 11071880, 11071630, 11071592, 11067396, 11067061, 11066738, 11066601, 11066511, 11065909, 11065871, 11065262, 11064701, 11064564, 11064544, 11064531, 11063961, 11063501, 11063095, 11062772, 11062464, 11062353, 11062344, 11061463, 11061310, 11061311, 11060735, 11058154, 11057519, 11057477, 11057341, 11056793, 11056243, 11056063, 11055639, 11054279, 11052812, 11052678, 11052384, 11052228, 11051336, 11051155, 11051074, 11048803, 11047037, 11044226, 11043653, 11039142, 11033893, 11033330, 11032548, 11025475, 11025356, 11024647, 11023423, 11020570, 11020312, 11019415, 11019067, 11015441, 11015431, 11014595, 11014016, 11013709, 11013415, 11012596, 11011753, 11006668, 11006521, 11006307, 11006181, 11005301, 11003865, 11001780, 11001783, 11001334, 10994184, 10993360, 10993524, 10992490, 10985926, 10983678, 10981220, 10980831, 10980941, 10980549, 10979418, 10971152, 10967344, 10967155, 10959968, 10958624, 10957279, 10956488, 10949129, 10947562, 10945122, 10936498, 10936543, 10933950, 10927311, 10925421, 10924034, 10915612, 10915569, 10911171, 10902066, 10898733, 10896537, 10896510, 10895526, 10893938, 10891686, 10864967, 10863742, 10861984, 10851242, 10822505, 10821562, 10818403, 10795068, 10794402, 10788738, 10787804, 10782544, 10780725, 10780145, 10779145, 10776477, 10775448, 10763492, 10763423, 10763289, 107626
- Air Bag Clockspring Failure
The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of steering wheel clock spring/steering column control module (SCCM) failures in model year (MY) 2012 Volkswagen Passat and CC models.The SCCM is a module within the steering column that incorporates a spiral conductor (a…
The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of steering wheel clock spring/steering column control module (SCCM) failures in model year (MY) 2012 Volkswagen Passat and CC models.The SCCM is a module within the steering column that incorporates a spiral conductor (a ribbon cable) to electrically connect the steering wheel to the vehicle's electrical system while allowing for the turning of the steering wheel.Complainants alleged that that the clock spring failed while driving and without warning.When the SCCM fails electrically, an air bag warning light is illuminated on the dash of the vehicle.If a vehicle with a failed SCCM were to be involved in a crash of sufficient severity to require deployment, the driver air bag may not deploy properly, or deploy at all.As the result of an Information Request response from Volkswagen, ODI determined that the same SCCM was used in several vehicle models and MYs including: 2010-2013 CC, 2010-2013 Eos, 2011-2013 Golf, 2012-2013 Jetta and Jetta SportWagen, 2010 and 2012-2014 Passat and 2011-2014 Tiguan.ODI identified a total of 29 NHTSA complaints across all affected vehicles potentially indicating a failed SCCM.Drivers often indicated that an audible noise was heard from the steering column when the unit failed. Some drivers also mentioned that there was a noticeable but minor resistance to turning of the steering wheel after the failure with noises coming from the steering column.The average failure mileage is approximately 30,500 miles and failures often occur outside of the factory warranty.There were no reported crashes or injuries identified in either the NHTSA or Volkswagen data as a result of SCCM failures.On July 30th, 2015 Volkswagen notified ODI that it would conduct a safety recall (15V-483) to remedy the SCCMs in 415,825 MY2010-2014 vehicles.According to Volkswagen, the SCCM can become contaminated with human hair or similar fibers entering the unit between the steering wheel and steering column.Over time this can cause the electrical cable to tear and lose connection between the steering wheel and vehicle.Volkswagen will install a cover that attaches over the SCCM to help prevent contaminants from entering the unit.A new SCCM designed to reduce outside contamination intrusion was previously introduced into new vehicle production during the 2014 model year; accordingly vehicles equipped with the new design SCCM are not included in the recall.The recall action initiated by the manufacturer addresses the safety risks identified by the investigation.Accordingly, the investigation is closed.The ODI reports cited above can be reviewed at http://www-odi.nhtsa.dot.gov/owners/SearchSafetyIssues under the following identification (ODI) numbers: 10760644, 10758777, 10748922, 110734168, 10731545, 10721424, 10717651, 10715305, 10713742, 10713139, 10712295, 10711945, 10704830, 10704221, 10702926, 10702212, 10701406, 10691906, 10683944, 10682136, 10672715, 10670517, 10669312, 10628549, 10607240, 10575783, 10561143, 10552113, 10397670.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010024Lack of paint under roof
- 11010022Engine Oil Standards
- 11010021Additional reporting
- 11010011Vehicle Concerns Before Recall Repair Available
- 11008861Fluid requirements
- 11008860Manual transmission noise diagnosing
- 11008858A list of engine oil that meet Volkswagen Engine Oil Standards
- 11008857How to perform the engine oil consumption measurement
- 11008856Checking Engine Oil and correctly reading dip stick
- 11008853How to manage software versions using VW diagnostic Tool
- 11008852Recommended Gasoline Quality
- 11008851Engine Misfire Diagnostic Aid
- 11008850Fuel additive to help with misfire faults
- 11008846Wind & Water Leak Checking
- 11007398Battery testing
- 11007393Engine Oil Standards
- 11005825Engine oil quality standards
- 11005820Engine Assembly Tip
- 11005819Engine Replacement Tip
- 11002875Engine oil quality standards
- 11001508Engine oil quality standards
- 10253483Engine Exhaust Flap Limited Warranty Extension
- 10253262VW Engine oil quality standards
- 10253216Keyless Entry Inoperative after Access / Start (KESSY) Module Replacement
- 10253215Exterior Lights, Moisture Accumulation
- 10253214Exterior Lights, Moisture Accumulation
- 10253213Exterior Lights, Moisture Accumulation
- 10253207Washer Level Sensor
- 10253205Wiper Blade Inspection for Proper Warranty Coding
- 10253204Customer States Windshield Wipers Streak or Smear
- 10253203Wiper Blade Inspection for Proper Warranty Coding
- 10253197Update Programming RCD-510 Radio (Premium 8)
- 10253179RNS 315 Hardware Failure
- 10253178After switching ON the RNS 315 radio-navigation system, the message "Please insert software CD" appears and the unit will not operate.
- 10253177Satellite Radio Overview
- 10252942Damage to Data Link Connector (DLC) from Aftermarket Devices (Cannot Communicate with Vehicle OBD System)
- 10252941Washer Level Sensor
- 10252937Vehicles equipped with Immobilizer 4 (Download) ? Adapting Keys after Vehicle Lock Set Replacement
- 10252935Equipped With KESSY ? Key Adaptation Tip
- 10252922Washer Level Sensor
Every Volkswagen Eos model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.