2019 Volkswagen Golf
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Volkswagen › Golf › 2019
These records cover every 2019 Volkswagen Golf. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
6 recalls name the 2019 Volkswagen Golf. Newest first.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain front-wheel drive 2015-2020 Audi A3 Sedan, 2015-2019 Audi A3 Cabriolet, 2019-2020 Volkswagen Jetta GLI, 2018 Golf Sportwagen GP, 2018-2019 Golf Sportwagen A7, 2015-2017 Golf Sportwagen, 2015-2020 Golf GTI, and 2015-2020 Golf A7 vehicles. Due to a problem with a suction jet pump seal inside…
Risk and remedy
Risk
A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy
Dealers will replace the suction pump, free of charge. Final owner notification letters for Audi owners were mailed on July 25, 2024. Final owner letters for VW owners were mailed on August 13, 2024. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834. Volkswagen's numbers for this recall are VW: 20UF/Audi: 20YF. Vehicles that were previously recalled under 16V-647 will need to have the new remedy completed. This recall expands and replaces previous recall number 16V-647.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Golf, Golf Alltrack, Golf Sportwagen, 2019-2020 Golf GTI, and Jetta vehicles equipped with a conventional ignition switch. The ignition switch may fail, especially in high temperature environments.
Risk and remedy
Risk
Ignition switch failure can cause the electrical system to shut down and the engine to stall while driving, increasing the risk of a crash.
Remedy
Dealers will replace the ignition switch, free of charge. Owner notification letters were mailed February 1, 2024. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 28H7.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Tiguan LWB, Golf Sportswagen A7, Golf Alltrack, Golf R GP, Audi Q3, Audi A3 Cabriolet, 2019-2020 Jetta NF, Jetta GLI, Golf GTI, Atlas, Golf A7, Audi A3, 2020-2021 Atlas Cross Sport, and 2021 Atlas FL vehicles. The tire pressure monitoring system may not detect an air…
Risk and remedy
Risk
An undetected sudden loss of pressure in all four tires increases the risk of a crash.
Remedy
Dealers will update the TPMS software, free of charge. Owner notification letters were mailed November 18, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298 or Audis customer service at 1-800-253-2834. Volkswagen's numbers for this recall are (Audi) 45J7, and (VW) 45J6 and 45J8.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Jetta GLI, Golf Alltrack, and Golf GTI vehicles. The front wheel bearings may have been improperly machined, potentially causing excessive stress on the wheel, wheel bolts, or wheel bearings.
Risk and remedy
Risk
The excessive stress can cause steering, traction or other stability issues or breakage relating to the front wheels, and increase the risk of a crash.
Remedy
Volkswagen has notified owners, and dealers will replace the wheel bearing assemblies, wheels, and wheel bolts, free of charge. The recall began December 11, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 40P1. Note: The affected owners are advised not to drive their vehicles until the repairs have been made.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may…
Risk and remedy
Risk
Removing the key while the shift lever is in a position other than "Park" increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Remedy
Volkswagen will notify owners, and dealers will install an additional switch and circuit board, free of charge. The recall began November 19, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 37M2.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017-2019 Golf Sportwagen, 2019 Jetta, 2015-2019 Golf, and 2018-2019 Tiguan vehicles. The rear coil springs may prematurely fracture.
Risk and remedy
Risk
If a coil spring fractures while driving, it may damage a rear tire causing a loss of vehicle control, increasing the risk of a crash.
Remedy
Volkswagen will notify owners, and dealers will replace the rear axle coil springs, free of charge. The recall began April 12, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 42J5.
Owner complaints
63 complaints2 involved a crash
What owners report most
Latest complaints
- Engine and engine cooling › Engine › Diesel › Turbo/supercharger · Suspension
The contact owns a 2019 Volkswagen Golf. The contact stated that the turbocharger failed to operate as needed. The vehicle was taken to the dealer, and the mechanic informed the contact that during the inspection, the rear coil spring fractured. The contact researched and became aware of NHTSA…
The contact owns a 2019 Volkswagen Golf. The contact stated that the turbocharger failed to operate as needed. The vehicle was taken to the dealer, and the mechanic informed the contact that during the inspection, the rear coil spring fractured. The contact researched and became aware of NHTSA Campaign Number: 19V188000 (Suspension), which was associated with the failure; however, the VIN was not included. The contact stated that the dealer had replaced the turbocharger assembly after the original failure with the vehicle. The dealer also replaced the rear coil springs. The manufacturer was notified of the failure, and a case was opened. The failure mileage was approximately 59,000.
- Unknown or other
I am currently stationed in the United Kingdom and the VW dealership is stating that they are unable to complete the needed recall because it is an imported vehicle?! Not sure how something that important can just be shrugged off because I am in a different country.
- Air bags
The contact owns a 2019 Volkswagen Golf. The contact stated that while the vehicle was parked, the contact attempted to start the vehicle and the air bag warning light illuminated. The contact attempted to contact the dealer; however, the vehicle was not diagnosed. The contact stated that an…
The contact owns a 2019 Volkswagen Golf. The contact stated that while the vehicle was parked, the contact attempted to start the vehicle and the air bag warning light illuminated. The contact attempted to contact the dealer; however, the vehicle was not diagnosed. The contact stated that an independent mechanic was contacted, and the vehicle was scheduled to be taken to be diagnosed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,038.
- Fuel/propulsion system
This has been an open recall for 5 years and the manufacturer will not fix it. This could lead to vehicle fires and injuries.. It is not acceptable that Volkswagen can just ignore these safety recalls!
- Forward collision avoidance › Automatic emergency braking · Forward collision avoidance › Warnings
When driving down the road doing about 35 mph with no car close in front of me my forward collision sensor went off without warning and initiated sharp braking which almost caused the car behind me to run into me. My car jolted like I’d been hit (I hadn’t) and the red warning light lit up the…
When driving down the road doing about 35 mph with no car close in front of me my forward collision sensor went off without warning and initiated sharp braking which almost caused the car behind me to run into me. My car jolted like I’d been hit (I hadn’t) and the red warning light lit up the dashboard. The person behind me was able to brake in time and didn’t hit me. I don’t think my brake lights engaged. It was terrifying and incredibly unsafe and I’m lucky I wasn’t on a highway or there wasn’t anyone following too closely behind. Very, very dangerous situation.
- Forward collision avoidance › Automatic emergency braking · Forward collision avoidance › Warnings
When driving over train tracks the automatic emergency brakes engaged and the forward collision detection beeping alarm sounded. This has happened over 5 times since I have owned the car. Many times the forward collision alarm will go off without engaging the brakes, seemingly without cause. Only…
When driving over train tracks the automatic emergency brakes engaged and the forward collision detection beeping alarm sounded. This has happened over 5 times since I have owned the car. Many times the forward collision alarm will go off without engaging the brakes, seemingly without cause. Only when passing over train tracks do the emergency brakes bring the vehicle to a stop or to an extreme slowdown. I have a video of the incident if you would like it, but no way to upload on this website. You can hear the emergency brake and alarm going off with nothing in front of my car.
- Service brakes
Purchased vehicle brand new from Seacoast VW in Greenland, NH in March of 2020. In February of 2022 with just 12804 miles on this vehicle I had them check a problem with noisy rear brakes. I was informed that the rear brakes were delaminating and needed replacement for around $800. As this was…
Purchased vehicle brand new from Seacoast VW in Greenland, NH in March of 2020. In February of 2022 with just 12804 miles on this vehicle I had them check a problem with noisy rear brakes. I was informed that the rear brakes were delaminating and needed replacement for around $800. As this was beyond the 12 month warranty that this charge was not to be covered. After much negotiation I agreed to pay 20% of the parts & labor charge and they would pick up the remaining 80% as a one time goodwill because I was a loyal VW customer. The excuse that was given to me at that time is that I didn't drive enough miles & rust on the rotor caused the delamination. Jump forward to April 2024 I again was told my rear brakes were delaminating and would not pass the NH state safety inspection. The service consultant was very surprised that they had already replaced the rear brakes in 2022! I was again told this was because I did not drive enough. I then called VW Customer Care phone number that the dealer provided to see if VW would provide some financial relief. The woman who answered the phone was very polite and understood my frustration that brakes would fail after only 12000 miles but after checking with her supervisor informed me that VW would not help with this Safety problem. I then asked her if I was the only one who has experienced this problem And she emphatically stated that I was not the only complaint for this problem and even suggested that I keep all of my records for possible reimbursement in a future recall due to the significant number of complaints that VW has had with this problem. This is a severe safety problem that VW is trying to sweep under the rug and needs to be investigated so VW bears the cost of this and not the many customers that have so far had to bear the expense that is an actual design flaw!
- Electrical system
The contact owns a 2019 VW Golf. The contact received notification of NHTSA Campaign Number: 23V604000(Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the…
The contact owns a 2019 VW Golf. The contact received notification of NHTSA Campaign Number: 23V604000(Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. The VIN tool confirms parts not available.
- Unknown or other
Driving on the interstate with no cars near me and my sunroof exploded and showered me with glass. VW is claiming that it was hit and it was not. The car is my daily driver, and I inspect it daily. The plastic insert was cracked (also an issue with this model)and mentioned by me on a previous…
Driving on the interstate with no cars near me and my sunroof exploded and showered me with glass. VW is claiming that it was hit and it was not. The car is my daily driver, and I inspect it daily. The plastic insert was cracked (also an issue with this model)and mentioned by me on a previous service visit at Baxter Volkswagen of Omaha, but it was not investigated by Baxter and then the service advisor gave no explanation as to why it was not looked at. A month a half later the sunroof exploded.
- Unknown or other
I was driving and the spring from the grab handle (driver side) popped out and hit me by my left eyebrow. At home, I tried to compare the driver side grab handle with the front passenger grab handle to see if I can fix it. As I grabbed the handle and the spring became loose and it is now sideways…
I was driving and the spring from the grab handle (driver side) popped out and hit me by my left eyebrow. At home, I tried to compare the driver side grab handle with the front passenger grab handle to see if I can fix it. As I grabbed the handle and the spring became loose and it is now sideways (picture) In addition, according to my repair log, my GTI was serviced to repair the right side rear passenger grab handle on 18 Jan 2020. I have a service appointment tomorrow 11 Oct 2023 to repair the grab handles and a check engine light.
- Electrical system
* "Starter system faulty", currently the supposedly damaged part has already been replaced * When this fault appears, all the vehicle's electrical instruments stop working, lights, radio, air conditioning, reversing camera, security systems, but the vehicle's engine remains on, this happens a few…
* "Starter system faulty", currently the supposedly damaged part has already been replaced * When this fault appears, all the vehicle's electrical instruments stop working, lights, radio, air conditioning, reversing camera, security systems, but the vehicle's engine remains on, this happens a few minutes after starting the car and the cabin. is above 90 degrees temperature. * part 5Q1.905.865 is defective under high temperatures. * No, but you can search for information on the Internet with the part number 5q1 905 865 and you will find hundreds of complaints from VOLKSWAGEN vehicle owners with this same problem. * The warning appears on the dashboard screen and in 3 seconds all the vehicle's electronic instruments turn off but the engine continues to run
- Air bags · Visibility
The contact owns a 2019 Volkswagen Golf. The contact stated while starting the vehicle, the check engine warning light and the air bags warning light illuminated. The vehicle was taken to the dealer and the contact stated that the vehicle was experiencing the failure listed in NHTSA Campaign…
The contact owns a 2019 Volkswagen Golf. The contact stated while starting the vehicle, the check engine warning light and the air bags warning light illuminated. The vehicle was taken to the dealer and the contact stated that the vehicle was experiencing the failure listed in NHTSA Campaign Number: 21V892000 (Visibility, Air Bags) however, neither the VIN nor the model vehicle was included. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 40,000. The VIN was not available.
- Engine
The engine completely failed while driving normally and lost power while on the highway, doing highway speeds. I had no power to safely exit the highway and it became extremely dangerous for surrounding traffic as I had to slow down. The problem has been confirmed by a Volkswagen dealer. Yes the vehicle has been inspected by Volkswagen. No warning lights or check engine lights prior to the failure
- Lane departure › Blind spot detection · Lane departure › Warning · Seats
Driver seats frame is loose, have been waiting for part since October/2022, they said that I can take over a year. Strong Volkswagen technician told me that is not safe to drive the car because if I get in accident I can get smashed once the seat is not safely locked in place. The strong vw service…
Driver seats frame is loose, have been waiting for part since October/2022, they said that I can take over a year. Strong Volkswagen technician told me that is not safe to drive the car because if I get in accident I can get smashed once the seat is not safely locked in place. The strong vw service manager told me that the solution is sale the car for someone who doesn’t know about the problem. The car is under the warranty bumper to bumper.
- Electrical system › Ignition
The contact owns 2019 Volkswagen Golf. The contact stated that while a complete stop, the Auto Start/Stop feature failed to engage and a message advising to manually start the vehicle by turning the ignition key was displayed. The contact stated that as he attempted to turn the ignition key, the…
The contact owns 2019 Volkswagen Golf. The contact stated that while a complete stop, the Auto Start/Stop feature failed to engage and a message advising to manually start the vehicle by turning the ignition key was displayed. The contact stated that as he attempted to turn the ignition key, the key was stuck and the key fob fractured, causing the vehicle to go into Safe Mode. The anti-theft warning light was illuminated. The contact was able to push the vehicle to the side of the road with the assistance of bystanders. The vehicle was towed the contact’s residence. The contact notified the dealer of the failure and ordered a new key. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000.
- Engine · Unknown or other
Faulty/unreliable water pump resulted in sudden coolant leak and subsequently overheating the engine. This seems to be a common problem when looking at reports/discussion from other owners of this vehicle online. It’s a known issue that the stock water pump is bad.
- Suspension
GTI has an overly squeaky front suspension. Suspension is 100% stock and unmodified. Searching online yields many Golf owners experiencing the same issues (in the USA and worldwide). People say to lube up the suspension with grease, but this could cause a safety issue if it gets on the brakes.…
GTI has an overly squeaky front suspension. Suspension is 100% stock and unmodified. Searching online yields many Golf owners experiencing the same issues (in the USA and worldwide). People say to lube up the suspension with grease, but this could cause a safety issue if it gets on the brakes. Volkswagen claims this is normal, but I've owned nine Volkswagen vehicles and this is the first one that's ever had this issue. This sound has been ongoing since the vehicle had 10,000 miles on the odo; the vehicle now has 60,000 miles.
- Forward collision avoidance › Automatic emergency braking
11/2021 @ 5927 miles - sunny day, no vehicle in front, without warning AEB lit up, flashing and automatic brakes engaged, vibration felt, bringing car to near stop for no reason. Speed approx 35 mph on flat, straight roadway, approx 4 lanes heading one direction. Could have been rear-ended since…
11/2021 @ 5927 miles - sunny day, no vehicle in front, without warning AEB lit up, flashing and automatic brakes engaged, vibration felt, bringing car to near stop for no reason. Speed approx 35 mph on flat, straight roadway, approx 4 lanes heading one direction. Could have been rear-ended since car stopped suddenly. No prior occurrence. VW Case #05016886 created by VW upon contacting. Recommended VW service inspection. VW service stated Fault C113B00 for hill descent button, which this model doesn’t have hill descent option. VW technician reconfigured the ABS module to rectify error.
- Engine · Fuel/propulsion system · Vehicle speed control
The car idles rough during initial cold start up, intermittently hesitates during acceleration and feels like it misfires during cruising. My dealer found that the ignition timing was retarded by 5º and told me to use better gas, citing a VW field service action…
The car idles rough during initial cold start up, intermittently hesitates during acceleration and feels like it misfires during cruising. My dealer found that the ignition timing was retarded by 5º and told me to use better gas, citing a VW field service action (https://static.nhtsa.gov/odi/tsbs/2020/MC-10176770-0001.pdf). The problem persisted after they treated the fuel. The car has never thrown a code causing the check engine light to turn on, and so the dealer has declined to investigate further. My records show the car was only filled with premium fuel, using VW recommended brands (BP, Exxon, Mobil, Shell) in the 2,000 miles prior to the service appointment and was only filled with regular fuel twice (due to the Colonial Pipeline shutdown) since the car was delivered new from the dealer.
- Vehicle speed control › Cruise control
Intermittent warning light on dash indicating, "Cruise control system malfunction".The owner's manual says to have the system checked by Volkswagen. The dealer said the vehicle is operating normally. I first noticed this the day after service action code 24FX was completed on 4/8/21. I noticed this four more times since.
- Unknown or other
Autonomous emergency braking system does not work in emergency situation - did not deploy in a rear-end collision situation.
- Engine
Engine stalled while stopped at a stop sign in my neighborhood on new car. Start/stop feature was disabled and I was returning home. the engine was warmed up. The vehicle display informed me to put the vehicle in park and restart the vehicle manually. this GTI has the dsg auto transmission.
- Engine · Power train
Engine hesitate, stumble and jerk from stop to the first 5 gears and make whining noise. Brand new car! Scary do drive and dangerous. Have the car for about 2 weeks, 1,500 miles.
- Engine
Engine stalls repeatedly while slowing to a stop
- Engine · Fuel/propulsion system · Steering
2019 GTI 6MT stalls. The issue presents itself slowing down to a stop, where the engine will soft stall and require restarting. this has happened when stopped at a light, as well as when in motion, coasting to a stop. it has happened on the highway, in heavy traffic, as well as parking in a…
2019 GTI 6MT stalls. The issue presents itself slowing down to a stop, where the engine will soft stall and require restarting. this has happened when stopped at a light, as well as when in motion, coasting to a stop. it has happened on the highway, in heavy traffic, as well as parking in a parking spot. the unsafe condition IS when in heavy traffic, in rush hour on rt 287 (major highway) coasting to a stop, the engine dies and I loose control of the steering wheel control and acceleration. the start stop button needs to be pushed to get the car to start up again. the car IS brand new and has roughly 650 miles on it.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Fuel Leak due to Suction Jet Pump Failure within Fuel Tank (Remedy Effectiveness of Recall 16V647)
On December 12, 2023, the Office of Defects Investigations (ODI) opened RQ23-007 to investigate the remedy repair effectiveness and scope of Volkswagen (VW) recall 16V-647. Recall 16V-647 was issued on September 2, 2016, for a defective suction jet pump (SJP) inside the fuel tank. Failure of the SJP could lead to a…
On December 12, 2023, the Office of Defects Investigations (ODI) opened RQ23-007 to investigate the remedy repair effectiveness and scope of Volkswagen (VW) recall 16V-647. Recall 16V-647 was issued on September 2, 2016, for a defective suction jet pump (SJP) inside the fuel tank. Failure of the SJP could lead to a fuel leak from the vehicle. This recall covered certain model year (MY) 2015-2016 Volkswagen Golf and Audi A3 passenger car vehicles. The recall remedy repair replaced SJP Version 1.0 with an improved version, Version 1.1. The SJP is designed to purge fuel from the evaporative emissions (EVAP) system. VW’s recall filing stated the SJP may have been damaged during assembly, which could potentially allow fuel to flow directly into the EVAP system. Over time, the fuel could accumulate in, and cause a leak from, the charcoal canister filter element. ODI received consumer complaints of SJP failure leading to a fuel leak, refueling spit back, refueling shutoff, and/or fuel odor in vehicles previously repaired under recall 16V-647. Additional complaints alleging SJP failure leading to the previously stated outcomes were received in vehicles outside the scope of recall 16V-647, including MY 2016-2020 VW Golf and Audi A3 vehicles. VW issued recall 24V-110 on February 14, 2024, to address issues with SJPs Versions 1.0 and 1.1. The recall remedy replaces the SJP Version 1.0 or 1.1 with an improved version, Version 2.0. Recall 24V-110 covers certain MY 2015-2020 VW Golf (including Golf GTI), 2015-2020 Audi A3, and 2019-2020 VW Jetta GLI vehicles, including vehicle previously repaired under 16V-647. Vehicle owners were notified of this recall in April 2024 and VW’s projected date for owner notification of recall remedy availability is August 2024. In view of the recall being conducted by VW, ODI is closing this Recall Query (RQ). The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
- Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for…
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.
- Vehicle Stalling - Manual Transmission
The Office of Defects Investigation (ODI) has completed its review of a defect petition received on 14 August 2019 requesting an investigation of an alleged defect of the manual transmissions in Model Year (MY) 2019 Volkswagen (VW) GTI, Golf GTI and Jetta GLI vehicles. The stalling incidents cited occurred without…
The Office of Defects Investigation (ODI) has completed its review of a defect petition received on 14 August 2019 requesting an investigation of an alleged defect of the manual transmissions in Model Year (MY) 2019 Volkswagen (VW) GTI, Golf GTI and Jetta GLI vehicles. The stalling incidents cited occurred without warning as the vehicle slows to a stop or prepares to make a turn across traffic with the clutch pressed in and the vehicle in neutral.The hazard posed by a vehicle stalling event is manifested in the inability of the vehicle to move with the flow of surrounding traffic. Two factors have a major impact on the potential hazard to the vehicle, its occupants and surrounding vehicles: the surrounding traffic speed and the subject vehicle's restart ability. In the case of the vehicles that are the subject of this petition, restart is immediate and the stalls occur when the vehicle is slowing to stop for a traffic signal, making a turn, or is completely stopped. These circumstances substantially reduce the risk of harm to the vehicle, its occupants and surrounding vehicles.As of March 2, 2020, out of the population of 11,333 subject vehicles, NHTSA has identified 214 consumer complaints in its database, with unique Vehicle Identification Numbers (VIN), citing engine stalling as vehicles are being brought to a stop and/or preparing to make a cross traffic turn. When combined with the warranty, field report and customer complaint data received from VW in response to the Information Request letter sent, NHTSA identified 413 unique VINs alleging low speed engine stalling.Volkswagen determined that the low speed / idle engine stall was the result of unwanted gases remaining in the cylinder caused by the intake valve camshaft not being in the correct position at idle. The intake camshaft is in an advanced position. This advanced position results in too much overlap with the position of the exhaust valve camshaft, allowing both the intake and exhaust valves to be open at the same time. The erroneous advanced position of the intake camshaft is a result of low oil pressure at idle and high oil temperatures, greater than or equal to 110?C/230?F combined with engine control algorithms in the Engine Control Module (ECM) that position the intake camshaft. Based on examination of returned engines, only engines manufactured at the Silao Mexico plant were affected due to a tolerance stack-up issue with the oil system of the engines.In December of 2019, VW initiated a Service Action (24FD) to remedy the stalling issue in the affected vehicles. The warranty for the affected vehicles was extended to December 31, 2025. The software in the Engine Control Module (ECM) will be updated with a new calibration value for the adaptation nodes of the regulation valve. This is a directed action with letters being sent to vehicle owners asking them to bring their vehicles to their dealership to have the software update installed in their vehicle. The letters were sent in December 2019.After thoroughly assessing the material submitted by the petitioner, information already in NHTSA's possession, information submitted by Volkswagen in response to an information request and the potential risks to safety implicated by the petitioner's allegation, NHTSA does not believe that the stalling condition as alleged by the petitioner indicates the likelihood of a safety related defect that would warrant a formal investigation, therefore the petition is denied. Further specifics can be found in the Federal Register Notice.ODI complaint ID Numbers are listed on the attached sheet.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011377This is a notice for software changes with the ODIS diagnostic program to correct the communication for the airbag control module. For trouble code DTC B10001B. Driver airbag igniter resistance too high -N95
- 11011374HVAC duct cleaning and deodorizing
- 11011371This special notice is to inform dealers to return the parts listed and only order the successor parts going forward.
- 11010024Lack of paint under roof
- 11010022Engine Oil Standards
- 11010021Additional reporting
- 11010011Vehicle Concerns Before Recall Repair Available
- 11008866Inspecting sensors for damage
- 11008861Fluid requirements
- 11008860Manual transmission noise diagnosing
- 11008858A list of engine oil that meet Volkswagen Engine Oil Standards
- 11008857How to perform the engine oil consumption measurement
- 11008856Checking Engine Oil and correctly reading dip stick
- 11008853How to manage software versions using VW diagnostic Tool
- 11008852Recommended Gasoline Quality
- 11008851Engine Misfire Diagnostic Aid
- 11008850Fuel additive to help with misfire faults
- 11008846Wind & Water Leak Checking
- 11007398Battery testing
- 11007393Engine Oil Standards
- 11005825Engine oil quality standards
- 11005823KESSY Key adaptation
- 11005820Engine Assembly Tip
- 11005819Engine Replacement Tip
- 11005818Engine No Start, ECM shorted due to incorrect battery removal
- 11002875Engine oil quality standards
- 11001522These documents are for the Automatic Emergency Braking (AEB) Limited Warranty Extension as part of the Class Action Settlement
- 11001508Engine oil quality standards
- 11001503Forigen objects inside seat belt buckle
- 11001494These documents are for the Automatic Emergency Braking (AEB) Limited Warranty Extension as part of the Class Action Settlement
- 10253481Carefree Maintenance and VW Care Maintenance Plans Interim AdBlue Refills -? Diesel Engines Model Year 2015 and Newer
- 10253477Volkswagen Carefree Maintenance Program ? Diesel Engines Model Year 2015 and Newer
- 10253474This communication contains important information and SAGA claim entry requirements for the Volkswagen Carefree Maintenance Program for all Model Year 2015 and newer VW models with Gasoline Engines.
- 10253262VW Engine oil quality standards
- 10253192Infotainment Worksheet (U.S. Only)
- 10251674Air Conditioning, Cleaning of the R1234yf Refrigerant Circuit (U.S. Only) updated to adjust Flush machine filter pricing.
- 10250798VW Engine oil quality standards
- 10250766Engine Crank, No Start or No -J623- ECM Communication with DTC U0100 Stored in ECM Fault Memory
- 10249418VW Engine oil quality standards
- 10249414A/C Compressor leak diagnosis
Every Volkswagen Golf model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.