2020 Volkswagen Golf
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2020 Volkswagen Golf. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
2 recalls name the 2020 Volkswagen Golf. Newest first.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain front-wheel drive 2015-2020 Audi A3 Sedan, 2015-2019 Audi A3 Cabriolet, 2019-2020 Volkswagen Jetta GLI, 2018 Golf Sportwagen GP, 2018-2019 Golf Sportwagen A7, 2015-2017 Golf Sportwagen, 2015-2020 Golf GTI, and 2015-2020 Golf A7 vehicles. Due to a problem with a suction jet pump seal inside…
Risk and remedy
Risk
A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy
Dealers will replace the suction pump, free of charge. Final owner notification letters for Audi owners were mailed on July 25, 2024. Final owner letters for VW owners were mailed on August 13, 2024. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834. Volkswagen's numbers for this recall are VW: 20UF/Audi: 20YF. Vehicles that were previously recalled under 16V-647 will need to have the new remedy completed. This recall expands and replaces previous recall number 16V-647.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Tiguan LWB, Golf Sportswagen A7, Golf Alltrack, Golf R GP, Audi Q3, Audi A3 Cabriolet, 2019-2020 Jetta NF, Jetta GLI, Golf GTI, Atlas, Golf A7, Audi A3, 2020-2021 Atlas Cross Sport, and 2021 Atlas FL vehicles. The tire pressure monitoring system may not detect an air…
Risk and remedy
Risk
An undetected sudden loss of pressure in all four tires increases the risk of a crash.
Remedy
Dealers will update the TPMS software, free of charge. Owner notification letters were mailed November 18, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298 or Audis customer service at 1-800-253-2834. Volkswagen's numbers for this recall are (Audi) 45J7, and (VW) 45J6 and 45J8.
Owner complaints
6 complaints
What owners report most
Latest complaints
- Fuel system, gasoline
The contact owns a 2022 Volkswagen Golf. The contact stated that while driving at various speeds, the check engine warning light remained illuminated. The vehicle was taken to an independent mechanic, and it was determined that there was a leak in the evaporative emissions system after scanning the…
The contact owns a 2022 Volkswagen Golf. The contact stated that while driving at various speeds, the check engine warning light remained illuminated. The vehicle was taken to an independent mechanic, and it was determined that there was a leak in the evaporative emissions system after scanning the vehicle and retrieving DTC: P0456. The contact associated the failure with NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline). The local dealer was contacted; however, the vehicle was not diagnosed or repaired because the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 17,000.
- Vehicle speed control
While driving with the cruise control set to 55 mph, the car began an uncommanded acceleration. When I looked down on the dashboard display I noticed that the cruise control target speed was set to 95 mph. I switched of the cruise control and resumed manual control of the speed. When I switch…
While driving with the cruise control set to 55 mph, the car began an uncommanded acceleration. When I looked down on the dashboard display I noticed that the cruise control target speed was set to 95 mph. I switched of the cruise control and resumed manual control of the speed. When I switch the cruise control back on I observed the target speed rapidly increase from the intended 55 mph to 95 mph accompanied by moderate vehicle acceleration. I again switched off the cruise control and resumed manual control of the speed. Sometime later during the drive a cruise control error message appeared on the dashboard. Subsequently the problem was identified as a faulty cruise control switch (part number 5G0-959-442-AE-ICX). The switch was replaced and the fault has not reoccurred over a few hundred miles of driving. While this malfunction can be overridden using the normal cruise control disconnect procedures, uncommanded acceleration poses a safety risk to driver and other motorists or pedestrians.
- Unknown or other
The sunroof exploded while driving without warning and with no impact. The sliding cloth cover was closed at the time, so thankfully little to no glass entered the car, but it was very loud and, had the cover been open, would have filled the car with glass. The sunroof has since been fixed through…
The sunroof exploded while driving without warning and with no impact. The sliding cloth cover was closed at the time, so thankfully little to no glass entered the car, but it was very loud and, had the cover been open, would have filled the car with glass. The sunroof has since been fixed through my insurance, but it took 8-9 months to get completely fixed, and the local VW dealership refused to work on it and had no recommendations.
- Electrical system
I turn my vehicle on and immediately and presented with a message on the dashboard display: "SOS Emergency Call Function Not Available: See Dealer." indicating that the emergency call function of the vehicle is not working and inaccessible. The problem was reproduced/observed by my Volkswagen…
I turn my vehicle on and immediately and presented with a message on the dashboard display: "SOS Emergency Call Function Not Available: See Dealer." indicating that the emergency call function of the vehicle is not working and inaccessible. The problem was reproduced/observed by my Volkswagen dealer and was inspected/confirmed to be defective. There was no indication before this warning message that there was an issue with the emergency call function in the vehicle. Without this safety feature, I am unable to make an emergency call if I/my family are in an accident putting us and others in danger. The original issue was reported to my Volkswagen dealer in September, 2023 and I was told the part is "on backorder" with no promised date when it would become available. The part involved is number J949 - Emergency Call and Communication Unit.
- Electrical system · Engine · Exterior lighting
I purchased a VW golf 2020 on august 18TH, what happened to me a week later not only disappointed me but also sacred me. I drove the car on the street at the speed about 25mph, the vehicle suddenly died! I tried to control the vehicle, I stepped on the brake and pedal, it didn't respond at all. It…
I purchased a VW golf 2020 on august 18TH, what happened to me a week later not only disappointed me but also sacred me. I drove the car on the street at the speed about 25mph, the vehicle suddenly died! I tried to control the vehicle, I stepped on the brake and pedal, it didn't respond at all. It showed "drive mannually' and then several lights were on, epc, engineer checking light etc, lights were off a few seconds later. Fortunately, there were no cars behind me and not on the freeway! At that moment, the car was out of control, I let it move forward then pulled up. A minute later, I restarted the vehicle, it was back to the normal. I drove it to the dealer to find out the problem. I told what happened and also I felt it lack of power, sometime it respond slowly. However, after several hours, I was told nothing wrong was been detect and they could not do anything with it, since the computer didn't tell there were any issues. Also I was told tat a mechanic test drive about ten miles not to duplicate what happened to me. So I had no choice but to drive it home. However, I stopped at the stop side, the vehicle was kind of dead again! My car stopped there and could not move for a few seconds, a guy behind me pressed the honk. I was so sacary that I was afraid of drive home via the freeway! I brought the car back to the dealer again, I told them I don't feel safe to drive it at all unless you figure it out what's wrong with it. I told the mechanic that I used to drive golf 2011 for five years, my experience told me there are something not right with this car, it lacks of power and doesn't respond properly for gas pedal and I can sense it clearly. however, he said he might not do anything if the computer doesn't tell him what issues it has. I left the car for them to duplicate the problem while driving.
- Electronic stability control (esc)
This vehicle has proximity alert automatic braking. I emergency stopped the vehicle when there was absolutely no reason to, no hazard in front of me. I am working with the dealer and VW to try and get this dangerous feature permanently disabled. I was nearly rear ended by a truck because it emergency stopped the car for no reason.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Fuel Leak due to Suction Jet Pump Failure within Fuel Tank (Remedy Effectiveness of Recall 16V647)
On December 12, 2023, the Office of Defects Investigations (ODI) opened RQ23-007 to investigate the remedy repair effectiveness and scope of Volkswagen (VW) recall 16V-647. Recall 16V-647 was issued on September 2, 2016, for a defective suction jet pump (SJP) inside the fuel tank. Failure of the SJP could lead to a…
On December 12, 2023, the Office of Defects Investigations (ODI) opened RQ23-007 to investigate the remedy repair effectiveness and scope of Volkswagen (VW) recall 16V-647. Recall 16V-647 was issued on September 2, 2016, for a defective suction jet pump (SJP) inside the fuel tank. Failure of the SJP could lead to a fuel leak from the vehicle. This recall covered certain model year (MY) 2015-2016 Volkswagen Golf and Audi A3 passenger car vehicles. The recall remedy repair replaced SJP Version 1.0 with an improved version, Version 1.1. The SJP is designed to purge fuel from the evaporative emissions (EVAP) system. VW’s recall filing stated the SJP may have been damaged during assembly, which could potentially allow fuel to flow directly into the EVAP system. Over time, the fuel could accumulate in, and cause a leak from, the charcoal canister filter element. ODI received consumer complaints of SJP failure leading to a fuel leak, refueling spit back, refueling shutoff, and/or fuel odor in vehicles previously repaired under recall 16V-647. Additional complaints alleging SJP failure leading to the previously stated outcomes were received in vehicles outside the scope of recall 16V-647, including MY 2016-2020 VW Golf and Audi A3 vehicles. VW issued recall 24V-110 on February 14, 2024, to address issues with SJPs Versions 1.0 and 1.1. The recall remedy replaces the SJP Version 1.0 or 1.1 with an improved version, Version 2.0. Recall 24V-110 covers certain MY 2015-2020 VW Golf (including Golf GTI), 2015-2020 Audi A3, and 2019-2020 VW Jetta GLI vehicles, including vehicle previously repaired under 16V-647. Vehicle owners were notified of this recall in April 2024 and VW’s projected date for owner notification of recall remedy availability is August 2024. In view of the recall being conducted by VW, ODI is closing this Recall Query (RQ). The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011377This is a notice for software changes with the ODIS diagnostic program to correct the communication for the airbag control module. For trouble code DTC B10001B. Driver airbag igniter resistance too high -N95
- 11011374HVAC duct cleaning and deodorizing
- 11011371This special notice is to inform dealers to return the parts listed and only order the successor parts going forward.
- 11010024Lack of paint under roof
- 11010022Engine Oil Standards
- 11010021Additional reporting
- 11010011Vehicle Concerns Before Recall Repair Available
- 11008866Inspecting sensors for damage
- 11008861Fluid requirements
- 11008860Manual transmission noise diagnosing
- 11008858A list of engine oil that meet Volkswagen Engine Oil Standards
- 11008857How to perform the engine oil consumption measurement
- 11008856Checking Engine Oil and correctly reading dip stick
- 11008853How to manage software versions using VW diagnostic Tool
- 11008852Recommended Gasoline Quality
- 11008851Engine Misfire Diagnostic Aid
- 11008850Fuel additive to help with misfire faults
- 11008846Wind & Water Leak Checking
- 11007398Battery testing
- 11007396Car-net 2.0 may not fully complete the initial Register and Pairing process (R&P) after removal of
- 11007393Engine Oil Standards
- 11005826Car-net 2.0 may not fully complete the initial Register and Pairing process (R&P) after removal of
- 11005825Engine oil quality standards
- 11005823KESSY Key adaptation
- 11005821Engine Oil Pressure-Priming
- 11005820Engine Assembly Tip
- 11005819Engine Replacement Tip
- 11005818Engine No Start, ECM shorted due to incorrect battery removal
- 11005817Mandatory Fastener Replacement
- 11002875Engine oil quality standards
- 11001522These documents are for the Automatic Emergency Braking (AEB) Limited Warranty Extension as part of the Class Action Settlement
- 11001508Engine oil quality standards
- 11001503Forigen objects inside seat belt buckle
- 11001494These documents are for the Automatic Emergency Braking (AEB) Limited Warranty Extension as part of the Class Action Settlement
- 10253481Carefree Maintenance and VW Care Maintenance Plans Interim AdBlue Refills -? Diesel Engines Model Year 2015 and Newer
- 10253477Volkswagen Carefree Maintenance Program ? Diesel Engines Model Year 2015 and Newer
- 10253474This communication contains important information and SAGA claim entry requirements for the Volkswagen Carefree Maintenance Program for all Model Year 2015 and newer VW models with Gasoline Engines.
- 10253262VW Engine oil quality standards
- 10253192Infotainment Worksheet (U.S. Only)
- 10251674Air Conditioning, Cleaning of the R1234yf Refrigerant Circuit (U.S. Only) updated to adjust Flush machine filter pricing.
Every Volkswagen Golf model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.