2012 Volkswagen Jetta
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Have the VIN?
Vehicles › Volkswagen › Jetta › 2012
These records cover every 2012 Volkswagen Jetta. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
8 recalls name the 2012 Volkswagen Jetta. Newest first.
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
Risk and remedy
Risk
If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.
Remedy
Beck/Arnley will notify the distributors that sold the master cylinders and will work with the distributors to notify the end users. Affected master cylinders will be exchanged for a new master cylinder (part number 072-9990), free of charge. The recall began October 30, 2020. Owners may contact Tenneco customer service at 1-800-625-9319.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles.…
Risk and remedy
Risk
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Remedy
Volkswagen will notify owners and repurchase the affected vehicles. The recall began November 6, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01D7. Note: This recall is an expansion of NHTSA recall number 18V-329.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may…
Risk and remedy
Risk
Removing the key while the shift lever is in a position other than "Park" increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Remedy
Volkswagen will notify owners, and dealers will install an additional switch and circuit board, free of charge. The recall began November 19, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 37M2.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the…
Risk and remedy
Risk
A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Remedy
Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2011-2013 Jetta vehicles manufactured March 1, 2010, to November 30, 2012, and 2012-2013 Beetle vehicles manufactured March 1, 2011, to July 31, 2013. The durability of the rear trailing arms may be reduced in vehicles whose rear trailing arms have been previously deformed, such…
Risk and remedy
Risk
The reduced durability of the trailing arm may result in its sudden fracture, possibly causing loss of vehicle control and increasing the risk of a crash.
Remedy
Volkswagen will notify owners, and dealers will install a sheet metal inlay on the rear axle trailing arms designed to prevent a sudden loss of control in the event of trailing arm sudden fracture, free of charge. The recall began April 7, 2015. Owners may contact Volkswagen customer service at 1-800-893-5298.
The Gates Corporation (Gates) is recalling certain aftermarket Tru-Flow Water Pumps, part number TFW 41127, sold at certain NAPA Auto Parts and/or installed by automotive service technicians after November 1, 2013 (and manufactured August 2013 through October 2013) that have a black-colored pulley/sprocket or do not have 'US9377' stamped on the water pump…
Risk and remedy
Risk
A failure of the timing belt may cause the engine to shut down, potentially increasing the risk of a vehicle crash.
Remedy
Gates will notify owners, and dealers will replace the water pump, free of charge. The recall began during May 2014. Owners may contact The Gates Corporation at 1-303-744-1911.
Volkswagen IS recalling certain model 2009-2012 jetta and jetta sportwagen vehicles, manufactured from may 2008 through september 2011, model year 2010-2012 volkswagen golf vehicles, manufactured from may 2009 through september 2011, and model year 2010-2012 audi A3 vehicles, manufactured from september 2009 through september 2011, that are equipped with a…
Risk and remedy
Risk
Due to the resonance condition, injector line number 2 could develop small cracks which could lead to fuel leakage. leaking fuel in the presence of an ignition source, may lead to a fire.
Remedy
Volkswagen will install an improved fuel injector line for the number 2 cylinder on certain vehicles and will install vibration dampers on all of the injector lines. volkswagen and audi will notify owners to have the vehicles repaired free of charge. the safety recall IS expected to begin during november 2011. owners may contact volkswagen at 1-800-822-8987.
Volkswagen IS recalling certain stainless steel exhaust tips, part number 1K0 071 910 u, sold as accessory equipment for use on model year 2011-2012 jetta sedan vehicles manufactured from march 18, 2010, through august 22, 2011. these exhaust tips may extend beyond the original length of the factory-installed exhaust pipes. it IS possible for inadvertent…
Risk and remedy
Risk
If the tailpipe extension IS hot during inadvertent contact, a burn could occur.
Remedy
Dealers will inspect and replace the stainless steel exhaust tips as necessary free of charge. the safety recall IS expected to begin during november 2011. owners may contact volkswagen at 1-800-822-8987.
Owner complaints
500 complaints24 involved a crash6 involved a fire17 injuries
What owners report most
Latest complaints
- Steering · Wheels
On the day the issue occurred, I went to work as usual. When I finished work and tried to leave, my vehicle wouldn't start. I had the vehicle towed to a repair shop to determine what was wrong. After inspecting the vehicle, I was informed that the issue could only be properly repaired by a…
On the day the issue occurred, I went to work as usual. When I finished work and tried to leave, my vehicle wouldn't start. I had the vehicle towed to a repair shop to determine what was wrong. After inspecting the vehicle, I was informed that the issue could only be properly repaired by a dealership. My vehicle has now been at the dealership for approximately one month, and I have been without my car for this entire period. This has created a significant inconvenience and has made it difficult for me to get to work, handle my daily responsibilities, and maintain my normal routine.
- Electrical system
A microswitch malfunction. My car will not lock and while I am driving it there is clicking on the doors for locking and unlocking. My night lights will not shut off when I park the vehicle. There is a pinging noise when the vehicle is shut off and in park and the door is open with no lights on.
- Electrical system · Steering
The contact owns a 2012 Volkswagen Jetta. The contact stated that for the past eight months, the contact was unable to remove the key from the ignition. Several warning lights were illuminated. The contact stated that to start the vehicle, the contact had to plug in the two fuse boxes and connect…
The contact owns a 2012 Volkswagen Jetta. The contact stated that for the past eight months, the contact was unable to remove the key from the ignition. Several warning lights were illuminated. The contact stated that to start the vehicle, the contact had to plug in the two fuse boxes and connect the battery cable. The contact feared the vehicle might catch on fire. The contact received notification of NHTSA Campaign Number: 19V615000 (Electrical System, Steering). The vehicle was taken to the dealer; however, the contact was informed that pre-existing repairs needed to be performed before the recall repair could be performed. The contact stated that the dealer had not provided an official repair estimate, however the total repair cost was provided. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The manufacturer confirmed that the pre-existing repairs needed to be performed prior to the recall repair. The failure mileage was approximately 131,260. Parts distribution disconnect.
- Unknown or other
The ignition switch where the key is placed in the ignition and turned to start the car failed. The ignition would not turn with the key engaged inside the ignition switch. It will require a new ignition switch kit and new key in order for the car to function properly again.
- Electrical system
This is my 4th volkswagen jetta 2.5L I've own that has had the same issue with the charging system the car would just shut off while driving due to dead battery almost causing an accident this needs to be addressed 2011 to 2018
- Electrical system › Horn
Seller sold vehicle without a working horn and hasn’t fixed it
- Engine · Power train · Service brakes
I recently bought vehicle seen there is a recall
- Air bags
Clock spring went out and would have failed to deploy the airbags if i was in an accident. there was no notification that said it went out. NHTSA campaign number - 15V483000
- Electrical system › Instrument panel › Fuel gauge · Fuel system, diesel › Delivery › Fuel pump · Unknown or other
I was driving on the road going up a hill and my fuel was just alittle low about 120 miles my car sputtered and died and didn't start back up stuck on the road with barley any gaurd rail so I'm partially in the lane and I got it looked at and my high pressure fuel pump failed and sent metal scrapes…
I was driving on the road going up a hill and my fuel was just alittle low about 120 miles my car sputtered and died and didn't start back up stuck on the road with barley any gaurd rail so I'm partially in the lane and I got it looked at and my high pressure fuel pump failed and sent metal scrapes all throughout my fuel system so it's estimated around 10k to replace I got told it's because the pump barley lost fuel and it uses that to lubricate itself so somthing as simple as one of the pumps going out and this problem can occur or a slight short im just reporting because many others have had this issue with the pump and mine shouldn't have even had nothing going on at 120 miles 1/4 of a tank and I did look in my tank and confirmed I had fuel that I filled up at my local gas station in the middle of the city so it's not bad diesel I own a 2012 volkswagen jetta 2.0l tdi cjaa
- Visibility/wiper
The contact's daughter owns a 2012 Volkswagen Jetta. The contact stated that while his daughter was driving at undisclosed speeds in the rain, an abnormal popping sound was heard. The wipers were moving slowly and became inoperable. The contact stated that after turning on the windshield wipers…
The contact's daughter owns a 2012 Volkswagen Jetta. The contact stated that while his daughter was driving at undisclosed speeds in the rain, an abnormal popping sound was heard. The wipers were moving slowly and became inoperable. The contact stated that after turning on the windshield wipers, the wiper blades went into the down position. The driver was able to pull over. There were no warning lights illuminated. The owner called an unknown local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was unknown.
- Power train
A bolt holding my CV Joint backed out causing the bracket between two of the bolts to come lose. The bracket then swung as I drove a created a hole in my transmission. This caused me to lose transmission fluid and damage my transmission. My car has only been serviced at VW certified dealers so I am very disappointed with this issue
- Fuel/propulsion system
Everytime I fill with gas car will not start.i have to pump accelerator, then it will start.it starts normally on all other occasions. This has been happening for about 6 months or 5 thousand miles.
- Engine · Power train · Steering
I remember having my keys in my hand and my car was slowly reversing out the driveway. I panicked, i was stomping on my brakes for a while jerking back and it took me about 2 minutes to finally get the key back in and try to put in park again. I went to a shop the following weekend because all the…
I remember having my keys in my hand and my car was slowly reversing out the driveway. I panicked, i was stomping on my brakes for a while jerking back and it took me about 2 minutes to finally get the key back in and try to put in park again. I went to a shop the following weekend because all the jerking and jabbing to get my key back in seems to have caused my ignition switch to misfire or whatever the word he (mechanic) used, so now i cannot take my key out like a regular person, I have to flick my key a certain way out anytime i want to turn my car off.(even mechanics have a hard time taking it out. I was also given a qr code to scan and was brought the this exact recall of the situation with my car. I now have my engine light on and [XXX] gave me the fault code for my map sensor. I’m not sure if the two are related but this was following the incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Electrical system · Steering
The contact owns a 2012 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 19V615000 (Electrical System, Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the…
The contact owns a 2012 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 19V615000 (Electrical System, Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while using the key to start the vehicle, the key spun around in the ignition cylinder and failed to start the vehicle. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000. Parts distribution disconnect.
- Service brakes
ABS module controlling the Anti-Lock brake system has failed. I am told there is a recall for earlier models of this car for the very same issue but not for 2012 model year. This is a safety issue that is very expensive to fix and primarily by the dealer requiring factory programming of a new expensive ABS module
- Electrical system · Exterior lighting · Vehicle speed control
Horn only occasionally works when honking and/or locking car, which increases the risk of a crash since I can’t always use my horn to alert other drivers of presence. One front headlight only occasionally works (lightbulb is not the issue), which increases the risk of a crash since other drivers…
Horn only occasionally works when honking and/or locking car, which increases the risk of a crash since I can’t always use my horn to alert other drivers of presence. One front headlight only occasionally works (lightbulb is not the issue), which increases the risk of a crash since other drivers may not be able to see me as well & I am not able to see the road as well in the dark. Cruise control does not work at all, which increases risk of speeding and therefore increases risk of crash. Dealer has inspected horn/headlight issue but could not determine cause. No warning signs. Issues first appeared a couple years ago.
- Engine
My DPF system failed after my warranty ran out, about 128,000mi. and VW charged me $3000 to replace the DPF, then two days later the Nox Catalyst failed and they wanted another $2500 out of me. I tried the regen like the manual says, and the car went in limp mode 75 miles from my house in the…
My DPF system failed after my warranty ran out, about 128,000mi. and VW charged me $3000 to replace the DPF, then two days later the Nox Catalyst failed and they wanted another $2500 out of me. I tried the regen like the manual says, and the car went in limp mode 75 miles from my house in the middle of the highway. The car is not safe to drive, and they would not tell me if replacing the Nox catalyst will fix my problem, or just reveal another multi thousand dollar problem. The car is parked for the past 6 months and is not drivable.
- Unknown or other
Cannot turn engine off. Key gets stuck in ignition when turning off the engine. Dealer confirmed it's an on-going and common issue. Replacement parts also fail. Only way to turn car off was to pull the fuel pump fuse.
- Engine
The contact owns a 2012 Volkswagen Jetta. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate properly. Additionally, the contact stated that while starting the vehicle, the vehicle was shuddering. The check engine warning light was illuminated. The…
The contact owns a 2012 Volkswagen Jetta. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate properly. Additionally, the contact stated that while starting the vehicle, the vehicle was shuddering. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000.
- Unknown or other
Key stuck in ignition, can't turn off
- Service brakes
The brakes randomly engage while driving and sometimes while parking, without touching the brake pedal. After this happens and you're driving for a while, there is a burning smell, likely from the brakes being engaged while driving and not applying the brakes.
- Unknown or other
The passenger mirror on my car was fine while I was driving to work and then when I went to change lanes I looked over in the mirror was black and had melted from it being a heated mirror I’m guessing but then I can’t see anything out of the mirror so it is a major safety issue but the mirror had melted and turned black thank you
- Electrical system
The passenger side door actuator/wiring is not locking appropriately. Through the use of the key fob locking the car doesn't lock the passenger door and every time the vehicle is in motion at 10mph it tries to initiate the auto-locking but fails to lock the passenger door. This enables the…
The passenger side door actuator/wiring is not locking appropriately. Through the use of the key fob locking the car doesn't lock the passenger door and every time the vehicle is in motion at 10mph it tries to initiate the auto-locking but fails to lock the passenger door. This enables the passenger to open their door at any rate of speed without automatic safety protection. I have seen this be an issue with other Volkswagen Jetta cars online through car parts stores and online forums, but no recalls as of yet. As of right now, I have not had the vehicle inspected but will be looking to do so this week. There were no warning lights or messages that appeared. It just started two days ago and the only way I realized it was a problem is when I would stop and continue driving it would try to auto-lock when I hit 10mph. Concerns arose when I was driving my 8-month-pregnant wife around town.
- Service brakes
The ABS module has failed and caused lights in dash to illuminate for ABS, Traction control, and airbags. Requires full replacement and reconfiguration of ABS module
- Fuel system, diesel
The contact owns a 2012 Volkswagen Jetta. The contact stated he smelled a strong odor of carbon dioxide inside the vehicle. The vehicle was taken to the dealer for a diagnostic test however, no failure was found. The vehicle was then taken to an independent mechanic and the contact was informed…
The contact owns a 2012 Volkswagen Jetta. The contact stated he smelled a strong odor of carbon dioxide inside the vehicle. The vehicle was taken to the dealer for a diagnostic test however, no failure was found. The vehicle was then taken to an independent mechanic and the contact was informed that the vehicle did not have a diesel exhaust fluid (DEF) tank. The vehicle was not repaired. The manufacturer was contacted but offered no assistance. The failure mileage was 100,000.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Air Bag Clockspring Failure
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of…
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan, Jetta and Jetta Sportwagen models.Contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering wheel mounted controls.The loss of the electrical connection to the front driver air bag will result in illumination of the air bag warning light and will prevent operation of the front driver air bag in a crash of sufficient severity requiring a commanded deployment.In November 2017, the Office of Defects Investigation (ODI) opened a Recall Query (RQ17-009) after the agency received 90 complaints alleging failure of the clockspring in the subject models.Several of the complaints allege failure of the clockspring after receiving the recall remedy.The majority of the complaints allege the same failure mode without being included in the original recall, 15V-483.In its March 2018 response to ODI's Information Request under the Recall Query, Volkswagen provided approximately 700 consumer complaints and field reports on the recalled vehicles.These reports allege clockspring failure similar to the NHTSA reports described above.To date, NHTSA has received approximately 154 allegations of clockspring failure since the recall has launched.The total of 852 reports shown in the table above eliminates 6 duplicative reports received by ODI and the manufacturer.An Engineering Analysis has been opened to further evaluate the scope and effectiveness of the remedy associated with 15V-483 and perform a thorough review of the design changes implemented by Volkswagen and its suppliers to address this issue.The ODI complaints cited above can be viewed at www.NHTSA.gov under the following ODI identification numbers: 11080741, 11079877, 11079805, 11079124, 11076709, 11076645, 11076297, 11076249, 11076133, 11075756, 11075726, 11075358, 11075259, 11075055, 11074920, 11074565, 11073090, 11072745, 11072457, 11072089, 11071933, 11071880, 11071630, 11071592, 11067396, 11067061, 11066738, 11066601, 11066511, 11065909, 11065871, 11065262, 11064701, 11064564, 11064544, 11064531, 11063961, 11063501, 11063095, 11062772, 11062464, 11062353, 11062344, 11061463, 11061310, 11061311, 11060735, 11058154, 11057519, 11057477, 11057341, 11056793, 11056243, 11056063, 11055639, 11054279, 11052812, 11052678, 11052384, 11052228, 11051336, 11051155, 11051074, 11048803, 11047037, 11044226, 11043653, 11039142, 11033893, 11033330, 11032548, 11025475, 11025356, 11024647, 11023423, 11020570, 11020312, 11019415, 11019067, 11015441, 11015431, 11014595, 11014016, 11013709, 11013415, 11012596, 11011753, 11006668, 11006521, 11006307, 11006181, 11005301, 11003865, 11001780, 11001783, 11001334, 10994184, 10993360, 10993524, 10992490, 10985926, 10983678, 10981220, 10980831, 10980941, 10980549, 10979418, 10971152, 10967344, 10967155, 10959968, 10958624, 10957279, 10956488, 10949129, 10947562, 10945122, 10936498, 10936543, 10933950, 10927311, 10925421, 10924034, 10915612, 10915569, 10911171, 10902066, 10898733, 10896537, 10896510, 10895526, 10893938, 10891686, 10864967, 10863742, 10861984, 10851242, 10822505, 10821562, 10818403, 10795068, 10794402, 10788738, 10787804, 10782544, 10780725, 10780145, 10779145, 10776477, 10775448, 10763492, 10763423, 10763289, 10762670, 10760644, 10758777, 10749901, 10748922
- Air Bag Clockspring Failure
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of…
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan, Jetta and Jetta Sportwagen models.Contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering wheel mounted controls.The loss of the electrical connection to the front driver air bag will result in illumination of the air bag warning light and will prevent operation of the front driver air bag in a crash of sufficient severity requiring a commanded deployment.In November 2017, the Office of Defects Investigation (ODI) opened a Recall Query (RQ17-009) after the agency received 90 complaints alleging failure of the clockspring in the subject models.Several of the complaints allege failure of the clockspring after receiving the recall remedy.The majority of the complaints allege the same failure mode without being included in the original recall, 15V-483.In its March 2018 response to ODI's Information Request under the Recall Query, Volkswagen provided approximately 700 consumer complaints and field reports on the recalled vehicles.These reports allege clockspring failure similar to the NHTSA reports described above.To date, NHTSA has received approximately 154 allegations of clockspring failure since the recall has launched.The total of 852 reports shown in the table above eliminates 6 duplicative reports received by ODI and the manufacturer.This Recall Query has been upgraded to an Engineering Analysis (EA18-003) to further evaluate the scope and effectiveness of the remedy associated with 15V-483 and perform a review of the design changes implemented by Volkswagen and its suppliers to address this issue.The ODI complaints cited above can be viewed at www.NHTSA.gov under the following ODI identification numbers: 11080741, 11079877, 11079805, 11079124, 11076709, 11076645, 11076297, 11076249, 11076133, 11075756, 11075726, 11075358, 11075259, 11075055, 11074920, 11074565, 11073090, 11072745, 11072457, 11072089, 11071933, 11071880, 11071630, 11071592, 11067396, 11067061, 11066738, 11066601, 11066511, 11065909, 11065871, 11065262, 11064701, 11064564, 11064544, 11064531, 11063961, 11063501, 11063095, 11062772, 11062464, 11062353, 11062344, 11061463, 11061310, 11061311, 11060735, 11058154, 11057519, 11057477, 11057341, 11056793, 11056243, 11056063, 11055639, 11054279, 11052812, 11052678, 11052384, 11052228, 11051336, 11051155, 11051074, 11048803, 11047037, 11044226, 11043653, 11039142, 11033893, 11033330, 11032548, 11025475, 11025356, 11024647, 11023423, 11020570, 11020312, 11019415, 11019067, 11015441, 11015431, 11014595, 11014016, 11013709, 11013415, 11012596, 11011753, 11006668, 11006521, 11006307, 11006181, 11005301, 11003865, 11001780, 11001783, 11001334, 10994184, 10993360, 10993524, 10992490, 10985926, 10983678, 10981220, 10980831, 10980941, 10980549, 10979418, 10971152, 10967344, 10967155, 10959968, 10958624, 10957279, 10956488, 10949129, 10947562, 10945122, 10936498, 10936543, 10933950, 10927311, 10925421, 10924034, 10915612, 10915569, 10911171, 10902066, 10898733, 10896537, 10896510, 10895526, 10893938, 10891686, 10864967, 10863742, 10861984, 10851242, 10822505, 10821562, 10818403, 10795068, 10794402, 10788738, 10787804, 10782544, 10780725, 10780145, 10779145, 10776477, 10775448, 10763492, 10763423, 10763289, 107626
- Air Bag Clockspring Failure
The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of steering wheel clock spring/steering column control module (SCCM) failures in model year (MY) 2012 Volkswagen Passat and CC models.The SCCM is a module within the steering column that incorporates a spiral conductor (a…
The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of steering wheel clock spring/steering column control module (SCCM) failures in model year (MY) 2012 Volkswagen Passat and CC models.The SCCM is a module within the steering column that incorporates a spiral conductor (a ribbon cable) to electrically connect the steering wheel to the vehicle's electrical system while allowing for the turning of the steering wheel.Complainants alleged that that the clock spring failed while driving and without warning.When the SCCM fails electrically, an air bag warning light is illuminated on the dash of the vehicle.If a vehicle with a failed SCCM were to be involved in a crash of sufficient severity to require deployment, the driver air bag may not deploy properly, or deploy at all.As the result of an Information Request response from Volkswagen, ODI determined that the same SCCM was used in several vehicle models and MYs including: 2010-2013 CC, 2010-2013 Eos, 2011-2013 Golf, 2012-2013 Jetta and Jetta SportWagen, 2010 and 2012-2014 Passat and 2011-2014 Tiguan.ODI identified a total of 29 NHTSA complaints across all affected vehicles potentially indicating a failed SCCM.Drivers often indicated that an audible noise was heard from the steering column when the unit failed. Some drivers also mentioned that there was a noticeable but minor resistance to turning of the steering wheel after the failure with noises coming from the steering column.The average failure mileage is approximately 30,500 miles and failures often occur outside of the factory warranty.There were no reported crashes or injuries identified in either the NHTSA or Volkswagen data as a result of SCCM failures.On July 30th, 2015 Volkswagen notified ODI that it would conduct a safety recall (15V-483) to remedy the SCCMs in 415,825 MY2010-2014 vehicles.According to Volkswagen, the SCCM can become contaminated with human hair or similar fibers entering the unit between the steering wheel and steering column.Over time this can cause the electrical cable to tear and lose connection between the steering wheel and vehicle.Volkswagen will install a cover that attaches over the SCCM to help prevent contaminants from entering the unit.A new SCCM designed to reduce outside contamination intrusion was previously introduced into new vehicle production during the 2014 model year; accordingly vehicles equipped with the new design SCCM are not included in the recall.The recall action initiated by the manufacturer addresses the safety risks identified by the investigation.Accordingly, the investigation is closed.The ODI reports cited above can be reviewed at http://www-odi.nhtsa.dot.gov/owners/SearchSafetyIssues under the following identification (ODI) numbers: 10760644, 10758777, 10748922, 110734168, 10731545, 10721424, 10717651, 10715305, 10713742, 10713139, 10712295, 10711945, 10704830, 10704221, 10702926, 10702212, 10701406, 10691906, 10683944, 10682136, 10672715, 10670517, 10669312, 10628549, 10607240, 10575783, 10561143, 10552113, 10397670.
- Diesel Fuel Injector Line Leakage
By letter dated October 3, 2011, Volkswagen Group of America, Inc. (VW) notified the National Highway Traffic Safety Administration (NHTSA) that it will conduct a safety recall to address a defect in approximately 168,275 model year (MY) 2009-2012 Volkswagen Jetta, Jetta Sportwagen, Golf, and Audi A3 vehicles equipped…
By letter dated October 3, 2011, Volkswagen Group of America, Inc. (VW) notified the National Highway Traffic Safety Administration (NHTSA) that it will conduct a safety recall to address a defect in approximately 168,275 model year (MY) 2009-2012 Volkswagen Jetta, Jetta Sportwagen, Golf, and Audi A3 vehicles equipped with the 2.0L TDI Common Rail Clean Diesel engine (NHTSA Recall No. 11V-490).The recalled Jetta and Jetta Sportwagen vehicles were built from May 2008 through September 2011, the Golf vehicles were built from May 2009 through September 2011, and the Audi A3 vehicles were built from September 2009 through September 2011.According to Volkswagen, in U.S. applications of the above cited TDI vehicles including engine codes CJAA and CBEA, the fuel injection pulses could coincide with the natural frequency of the injector line #2 in specific load and RPM conditions.This resonance creates additional stress on the fuel line which a small number of parts (based on the statistic spread of line strength) cannot withstand over its lifetime.As a contributing factor, VW indicated that a supplier used tube material with scratch marks from a grinding process during certain production periods.Lines manufactured in these periods were installed in vehicles produced in the following 10 months:December 2008, January-February 2009, October 2009, March-April 2010 and September-December 2010.Injector lines using this material exhibit a significantly higher failure rate.Dealers will replace injector line #2 in all vehicles built in these months.In addition, as a precautionary measure, all recalled vehicles will have vibration dampers installed on all four fuel injector lines.Analysis of NHTSA complaints, VW complaints, VW field reports and warranty claims found allegations of injector line leakage in 443 subject vehicles.The leaking line was not identified in 62 of the vehicles.For the 381 that did provide information about which injector lines were leaking and/or replaced, 358 (94%) involved an injector line #2 leak/repair.Almost three-quarters of the injector line #2 leak/repair incident vehicles were built in the 10 months identified by VW, which accounted for approximately one-quarter of the recalled vehicles.The failure rate for injector line #2 in vehicles built in the 10 months affected by the supplier line scratching issue is 6.0 incidents per thousand vehicles (IPTV).The failure rate for injector line #2 in other production months of recalled vehicles is 0.8 IPTV.The leak/repair rates for the other injector lines are all well under 1 IPTV.The action taken by Volkswagen is sufficient to resolve the issues raised by this investigation. The agency will continue to monitor this issue and reserves the right to take further action if warranted by the circumstances. Accordingly, this investigation is closed.
- High-Pressure Fuel Pump Failure
The Office of Defects Investgation (ODI) opened EA11-003 on February 7, 2011, based on 160 complaints to ODI and Volkswagen involving high pressure fuel pump (HPFP) failures in model year (MY) 2009 through 2010 Volkswagen Jetta and Golf and Audi A3 TDI vehicles and questions regarding fuel sample results provided by…
The Office of Defects Investgation (ODI) opened EA11-003 on February 7, 2011, based on 160 complaints to ODI and Volkswagen involving high pressure fuel pump (HPFP) failures in model year (MY) 2009 through 2010 Volkswagen Jetta and Golf and Audi A3 TDI vehicles and questions regarding fuel sample results provided by Volkswagen as part of its response to PE10-034.During EA11-003, ODI analyzed design information, field experience and test data for MY 2009 through 2012 Volkswagen Jetta, Golf and Touareg and Audi A3 and Q7 vehicles equipped with TDI engines. Volkswagen has not identified any design or manufacturing defects in the subject TDI Clean Diesel pumps and has stated that the subject pumps were designed, tested and approved for use in the United States market, with substantial design margins for fuels that are out of specification.Volkswagen believes that misfueling with gasoline is the primary cause of HPFP drivetrain failures in the field.Only the Q7 vehicles were built with misfuel protection devices.In May 2013 Volkswagen initiated a service campaign to install misfuel protection devices in all MY 2009 through 2012 Jetta, Golf and A3 vehicles.Volkswagen implemented misfuel protection devices in all of the subject models beginning in MY 2013. ODI?s analysis of HPFP drivetrain failure incidents indicates that most failures do not result in engine stall while driving and, when pump drivetrain failure does result in stall while driving, it is usually preceded by numerous warning symptoms (e.g., glow plug warning lamp, chime, limp mode, and driveability symptoms).The failure data for the subject vehicles show relatively low stalling rates (less than one percent at three years in service) for each of the pump designs used in the subject vehicles.There have been no reports of crashes, injuries or fatalities related to the alleged defect. Based on these facts, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and take further action in the future if warranted.For additional information, see the closing report in the document file for EA11-003.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010024Lack of paint under roof
- 11010022Engine Oil Standards
- 11010021Additional reporting
- 11010011Vehicle Concerns Before Recall Repair Available
- 11008861Fluid requirements
- 11008860Manual transmission noise diagnosing
- 11008858A list of engine oil that meet Volkswagen Engine Oil Standards
- 11008857How to perform the engine oil consumption measurement
- 11008856Checking Engine Oil and correctly reading dip stick
- 11008853How to manage software versions using VW diagnostic Tool
- 11008852Recommended Gasoline Quality
- 11008851Engine Misfire Diagnostic Aid
- 11008850Fuel additive to help with misfire faults
- 11008846Wind & Water Leak Checking
- 11007402Multiple Update closures: 20AH Atlas Quality Package 1, 24AE 1.8T ECM/TCM SW, 24BG Jetta Hybrid ECM SW, 24BM 2.0L Jetta MPI SW Update, 24X7 Jetta ECM SW, 24X8 CC ECM/TCM SW, 24Y4 MPI Jetta SW, 24Z5 Jetta Hybrid System SW, 27G2 Battery, 37H3 DSG SW, 37J2 TCM SW, 69V7 Atlas Quality Package 3, 87F6 Atlas Quality Package 2, 91P3 Adaptive Cruise Calibration
- 11007398Battery testing
- 11007393Engine Oil Standards
- 11005825Engine oil quality standards
- 11005820Engine Assembly Tip
- 11005819Engine Replacement Tip
- 11002875Engine oil quality standards
- 11001508Engine oil quality standards
- 10253483Engine Exhaust Flap Limited Warranty Extension
- 10253262VW Engine oil quality standards
- 10253216Keyless Entry Inoperative after Access / Start (KESSY) Module Replacement
- 10253215Exterior Lights, Moisture Accumulation
- 10253214Exterior Lights, Moisture Accumulation
- 10253213Exterior Lights, Moisture Accumulation
- 10253207Washer Level Sensor
- 10253206Wiper Motor Noisy or Inoperative
- 10253205Wiper Blade Inspection for Proper Warranty Coding
- 10253204Customer States Windshield Wipers Streak or Smear
- 10253203Wiper Blade Inspection for Proper Warranty Coding
- 10253197Update Programming RCD-510 Radio (Premium 8)
- 10253179RNS 315 Hardware Failure
- 10253178After switching ON the RNS 315 radio-navigation system, the message "Please insert software CD" appears and the unit will not operate.
- 10253177Satellite Radio Overview
- 10252942Damage to Data Link Connector (DLC) from Aftermarket Devices (Cannot Communicate with Vehicle OBD System)
- 10252941Washer Level Sensor
- 10252937Vehicles equipped with Immobilizer 4 (Download) ? Adapting Keys after Vehicle Lock Set Replacement
Every Volkswagen Jetta model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.