2019 Volkswagen Jetta
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Volkswagen › Jetta › 2019
These records cover every 2019 Volkswagen Jetta. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
11 recalls name the 2019 Volkswagen Jetta. Newest first.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain front-wheel drive 2015-2020 Audi A3 Sedan, 2015-2019 Audi A3 Cabriolet, 2019-2020 Volkswagen Jetta GLI, 2018 Golf Sportwagen GP, 2018-2019 Golf Sportwagen A7, 2015-2017 Golf Sportwagen, 2015-2020 Golf GTI, and 2015-2020 Golf A7 vehicles. Due to a problem with a suction jet pump seal inside…
Risk and remedy
Risk
A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy
Dealers will replace the suction pump, free of charge. Final owner notification letters for Audi owners were mailed on July 25, 2024. Final owner letters for VW owners were mailed on August 13, 2024. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834. Volkswagen's numbers for this recall are VW: 20UF/Audi: 20YF. Vehicles that were previously recalled under 16V-647 will need to have the new remedy completed. This recall expands and replaces previous recall number 16V-647.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Jetta vehicles. The instrument cluster may not provide an audible warning to let the driver know that the key is still in the ignition when the door is open. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 114, "Theft…
Risk and remedy
Risk
Without an audible warning, the driver may be unaware that the key is left in the ignition, which can increase the risk of vehicle theft or a crash.
Remedy
Dealers will update the instrument cluster, free of charge. Owner notification letters are expected to be mailed November 3, 2023. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 90W7.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Golf, Golf Alltrack, Golf Sportwagen, 2019-2020 Golf GTI, and Jetta vehicles equipped with a conventional ignition switch. The ignition switch may fail, especially in high temperature environments.
Risk and remedy
Risk
Ignition switch failure can cause the electrical system to shut down and the engine to stall while driving, increasing the risk of a crash.
Remedy
Dealers will replace the ignition switch, free of charge. Owner notification letters were mailed February 1, 2024. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 28H7.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Tiguan LWB, Golf Sportswagen A7, Golf Alltrack, Golf R GP, Audi Q3, Audi A3 Cabriolet, 2019-2020 Jetta NF, Jetta GLI, Golf GTI, Atlas, Golf A7, Audi A3, 2020-2021 Atlas Cross Sport, and 2021 Atlas FL vehicles. The tire pressure monitoring system may not detect an air…
Risk and remedy
Risk
An undetected sudden loss of pressure in all four tires increases the risk of a crash.
Remedy
Dealers will update the TPMS software, free of charge. Owner notification letters were mailed November 18, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298 or Audis customer service at 1-800-253-2834. Volkswagen's numbers for this recall are (Audi) 45J7, and (VW) 45J6 and 45J8.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Jetta GLI, Golf Alltrack, and Golf GTI vehicles. The front wheel bearings may have been improperly machined, potentially causing excessive stress on the wheel, wheel bolts, or wheel bearings.
Risk and remedy
Risk
The excessive stress can cause steering, traction or other stability issues or breakage relating to the front wheels, and increase the risk of a crash.
Remedy
Volkswagen has notified owners, and dealers will replace the wheel bearing assemblies, wheels, and wheel bolts, free of charge. The recall began December 11, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 40P1. Note: The affected owners are advised not to drive their vehicles until the repairs have been made.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles.…
Risk and remedy
Risk
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Remedy
Volkswagen will notify owners and repurchase the affected vehicles. The recall began November 6, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01D7. Note: This recall is an expansion of NHTSA recall number 18V-329.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017-2019 Golf Sportwagen, 2019 Jetta, 2015-2019 Golf, and 2018-2019 Tiguan vehicles. The rear coil springs may prematurely fracture.
Risk and remedy
Risk
If a coil spring fractures while driving, it may damage a rear tire causing a loss of vehicle control, increasing the risk of a crash.
Remedy
Volkswagen will notify owners, and dealers will replace the rear axle coil springs, free of charge. The recall began April 12, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 42J5.
Volkswagen Group of America (Volkswagen) is recalling certain 2019 Jetta vehicles. An incorrect driver frontal airbag may have been installed during a service/repair visit.
Risk and remedy
Risk
In the event of a crash necessitating air bag deployment, the wrong air bag may not work correctly, increasing the risk of injury.
Remedy
Volkswagen will notify owners, and dealers will replace the driver frontal air bag with the correct part, free of charge. The recall began April 19, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69Y7.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas, 2015 Volkswagen Golf SportWagen, and 2019 Volkswagen Jetta vehicles. The rear coil springs may prematurely fracture.
Risk and remedy
Risk
If a coil spring fractures while driving, it may damage a rear tire causing a loss of vehicle control, increasing the risk of a crash.
Remedy
Volkswagen has notified owners, and dealers will replace the rear axle coil springs, free of charge. The recall began January 31, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 42J2/42J3.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas and Tiguan and 2019 Volkswagen Jetta vehicles that do not have keyless entry. The instrument cluster may not provide an audible warning to let the driver know that the key is still in the ignition when the door is open. As such, these vehicles fail to comply…
Risk and remedy
Risk
If the driver is not notified by an audible noise that the key is left in the ignition, it can increase the risk of vehicle theft or crash.
Remedy
Volkswagen will notify owners, and dealers will reprogram the instrument cluster, free of charge. The recall began December 13, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's numbers for this recall are 90L3 and 90L4.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Jetta vehicles equipped with LED headlights. The passenger side headlight may be incorrectly positioned, reducing the driver's visibility when it is dark. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number…
Risk and remedy
Risk
A reduction in the driver's visibility can increase the risk of a crash.
Remedy
Volkswagen will notify owners, and dealers will replace the passenger side headlight, free of charge. The recall began November 2, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 94L1.
Owner complaints
552 complaints19 involved a crash3 involved a fire36 injuries
What owners report most
Latest complaints
- Power train
2019 Volkswagen Jetta. While the vehicle was in Drive, it moved in reverse without the driver selecting reverse., this happened when the driver stopped to take a parking ticket in the garage on a slope. The driver again moved the dear to parking and back to drive but same thing happened. Ultimately, driver switched off the ignition and started the car again and drive mode worked
- Suspension
Driver's side rear spring broke on 10.17.2026. I noticed the driver's side rear end was sagging when I viewed car from behind while parked. It was not sagging before then. This vehicle had a safety recall NHTSA19V188000/VW42J5 performed back in 2019 and the rear springs were replaced then. So the…
Driver's side rear spring broke on 10.17.2026. I noticed the driver's side rear end was sagging when I viewed car from behind while parked. It was not sagging before then. This vehicle had a safety recall NHTSA19V188000/VW42J5 performed back in 2019 and the rear springs were replaced then. So the replaced spring (under recall 19V188000) broke. I had to have a third party vendor replace the spring as no VW dealership was within the area. Car was not drivable and needed to be towed.
- Visibility
The contact owns a 2019 Volkswagen Jetta. The contact stated while sitting inside the vehicle with her children, the contact heard a loud popping sound coming from the rear of the vehicle and became aware that the rear glass had shattered without impact. The approximate failure mileage was 215,667.
- Structure › Body · Visibility/wiper
The panoramic sunroof glass shattered spontaneously while driving. I was accelerating onto the highway from an on-ramp at approximately 50 to 60 mph. There were no vehicles in front of me and the highway was empty, so nothing could have struck the glass. I heard a loud bang similar to a gunshot…
The panoramic sunroof glass shattered spontaneously while driving. I was accelerating onto the highway from an on-ramp at approximately 50 to 60 mph. There were no vehicles in front of me and the highway was empty, so nothing could have struck the glass. I heard a loud bang similar to a gunshot, looked up, and saw a hole covering roughly 20% of the sunroof panel with cracks spreading across the rest of the glass. I pulled over to the right shoulder and inspected it from outside. The glass at the break was bent upward and outward, indicating the failure came from inside the panel and not from an external impact. I removed the larger loose pieces for safety and taped over the roof before continuing. Safety risk: The sudden loud explosion at highway speed was startling and could have caused me to swerve or brake suddenly in traffic. Loose tempered glass fragments at speed pose a risk to occupants and to vehicles behind me. Luckily my shade panel was up and no glass fall on me and my passengers. No warning lights, messages, or prior symptoms. The vehicle has not yet been inspected by a dealer, the manufacturer, or insurance. Photos were taken before any glass was removed, and glass fragments have been retained and are available for inspection.
- Electrical system
My problem is the same as Recall 28H7/or 23V604. I have the some make and model and ignition as the Jettas with the recall but for some reson it is not a part of the recall. When the car gets hot the ignition cuts off while I'm driving and I have not speedometer, turn signals or wippers. Please make my VIN a part of the VW recall for this problem
- Visibility/wiper
I was driving and the passenger side rearview mirror glass delaminated and separated from the vehicle leaving non-reflective adhesive residue. The blind spot monitoring light and sensor still function correctly. Car is a 2019 (almost 7 years old), 72,180 miles, and regularly maintained.
- Suspension
On July 24,2026 my 2019 VWJetta with 44,000 miles on the odometer was brought to a local independent service center for routine maintenance and a NY State inspection. Surprisingly, it failed inspection due to a broken left rear coil spring. Service center personal informed me that a broken coil…
On July 24,2026 my 2019 VWJetta with 44,000 miles on the odometer was brought to a local independent service center for routine maintenance and a NY State inspection. Surprisingly, it failed inspection due to a broken left rear coil spring. Service center personal informed me that a broken coil spring can dislodge can cause further damage to the adjacent tire and cause a loss of control. Other than the service center employees no one else has inspected the broken spring and no warning lights or symptoms preceded the diagnosis. A mechanic told me he has seen this issue in quite a few VWs and suggested I check if there are any recalls. i did find a coil spring recall for 2019 Jettas, but my vin # was not included. Possibly the recall was not wide enough?
- Suspension
Left coil spring suddenly broke while driving at highway speed which could have punctured the tire. This is part of NHTSA 19V188000, however my VIN was not included in VW recall code 42J5.
- Electrical system · Engine
Ignition switch off, safely stop the vehicle” or “Starter system faulty” Error was shown on a hot day. The vehicle turned off
- Suspension
VW 2019 Jetta R-line had rear coil spring failure (cracked) at 55,000mi. VW did have a NTSB recall on 2019 Jettas, however the VIN was not included. At 107,000mi the rear coil spring on the other side failed (cracked). VW dealer indicated replacements are on back-order and they don't know when…
VW 2019 Jetta R-line had rear coil spring failure (cracked) at 55,000mi. VW did have a NTSB recall on 2019 Jettas, however the VIN was not included. At 107,000mi the rear coil spring on the other side failed (cracked). VW dealer indicated replacements are on back-order and they don't know when they will be available. These failed coil springs put the driver/passengers at risk of loss of steering control. The problem was confirmed by dealer. The component was not inspected by the manufacturer, police or insurance representatives. No warning lamps or messages, etc., dealer identified issue during oil change inspection.
- Unknown or other
The electronic dashboard does not display critical information like speed, engine RPM, engine warning lights, etc. The electronic dashboard stopped working and remains a black screen with no information about vehicle speed and other important infomation available to the driver. VW has a technical…
The electronic dashboard does not display critical information like speed, engine RPM, engine warning lights, etc. The electronic dashboard stopped working and remains a black screen with no information about vehicle speed and other important infomation available to the driver. VW has a technical bulletin on this issue. This is a major safety hazard and should be upgraded to a recall. I am afraid to drive the car without knowing the vehicle speed or other missing information normally displayed on the dashboard.
- Electrical system · Engine
The vehicle experiences a sudden engine stall shortly after starting, accompanied by an immediate dashboard error message stating: "Starter system faulty, please service vehicle." An OBD-II diagnostic scan confirms active fault code P253200 (Ignition Switch Run Position Circuit High). This failure…
The vehicle experiences a sudden engine stall shortly after starting, accompanied by an immediate dashboard error message stating: "Starter system faulty, please service vehicle." An OBD-II diagnostic scan confirms active fault code P253200 (Ignition Switch Run Position Circuit High). This failure mirrors Volkswagen Safety Recall 28H7 / NHTSA Campaign 23V604 exactly, but my specific VIN is currently excluded from the recall database. The sudden stalling presents an immediate traffic safety and crash hazard.
- Electrical system
The contact owns a 2019 Volkswagen Jetta. The contact stated that while driving at an undisclosed speed, the message "Starter System Failure" was displayed and the vehicle stalled. The vehicle was towed to the dealer and was diagnosed with ignition failure. The vehicle was not yet repaired. The…
The contact owns a 2019 Volkswagen Jetta. The contact stated that while driving at an undisclosed speed, the message "Starter System Failure" was displayed and the vehicle stalled. The vehicle was towed to the dealer and was diagnosed with ignition failure. The vehicle was not yet repaired. The contact associated the failure with NHTSA Campaign Number: 23V604000 (Electrical System); however, the VIN was not included. The manufacturer was aware of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 80,000.
- Electrical system · Engine
I bought a VW 2019 Jetta used in 2023 from a Volkswagen dealer in Bayside, Queens with about 20k miles on it. There was a recall on the car for a faulty ignition switch and prior to getting my car inspected recently, it needed to be taken care of to pass inspection as well as an oil sensor…
I bought a VW 2019 Jetta used in 2023 from a Volkswagen dealer in Bayside, Queens with about 20k miles on it. There was a recall on the car for a faulty ignition switch and prior to getting my car inspected recently, it needed to be taken care of to pass inspection as well as an oil sensor contributing to a check engine light. Both were taken care of by VW Platinum Service in Hicksville and the car passed inspection with a mileage now with about 62k miles. Since then, my car on two extremely hot days has shut off on me completely while driving. The first time it happened, they inspected the car again and assured me after several tests there were no issues with the car. I had the car back for about 2 weeks and then this past Friday 7/17, the car shut off on me again and I towed it to the same service center. They keep claiming it has nothing to do with the recall and provide me with service reports that say "no codes found" after their inspection. They want to charge me for additional tests and "mechanical diagnostics" as per the owner of the center. There is ample evidence online that suggests the symptoms I am experiencing with my car are exactly attributed to the recall they claim to have fixed. There was never an issue prior to getting the recall taken care of and the inspection at this service center. They do not care about my safety concerns and I am legitimately afraid to drive the car around. The only reason why I am not injured yet is because it thankfully has died while driving at lower speeds leaving work in a parking lot.
- Power train
The contact owns a 2019 Volkswagen Jetta. The contact stated that while driving at various speeds, the vehicle failed to properly accelerate while depressing the accelerator pedal. Additionally, the RPM was revving high with the vehicle violently jerking and vibrating. The vehicle was later towed…
The contact owns a 2019 Volkswagen Jetta. The contact stated that while driving at various speeds, the vehicle failed to properly accelerate while depressing the accelerator pedal. Additionally, the RPM was revving high with the vehicle violently jerking and vibrating. The vehicle was later towed to the local dealer, who diagnosed the vehicle and determined that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not contacted about the failure. The failure mileage was 73,816.
- Unknown or other
Unknown
- Lane departure › Assist · Service brakes
Driving on westlake drive in wimauma fl preparing to turn left took foot off gas put foot on clutch put car in 2ND gear with foot above brake to mash down, pcould would not stop or slow down hit electric pole air bags deployed. Car was in shop prior to acciddent at bob boast volkswagen in bradenton fl.
- Electrical system
The electrical system went out while I was driving and gave me the error ""Ignition switch off, safely stop the vehicle". I was able to pull over without an incident and it has not come up again since I've turned the vehicle back on, but I am concerned about this happening again and further…
The electrical system went out while I was driving and gave me the error ""Ignition switch off, safely stop the vehicle". I was able to pull over without an incident and it has not come up again since I've turned the vehicle back on, but I am concerned about this happening again and further impacting the safety of myself and other if it were to impact other systems. This seems to be a common problem with the 2019 Jetta and was a recall for many vehicles but for some reason my vehicle was not included in the recall and my dealership does not want to cover the cost.
- Air bags · Service brakes · Structure › Body
There was an intersection, I hit a car head on and no airbags went off
- Electrical system · Engine
The vehicle is a 2019 Volkswagen Jetta (VIN [XXX]). The primary malfunction appears to involve the vehicle's electrical and starting system. The vehicle intermittently displays a "Starter System Faulty" warning message and has shut off unexpectedly while driving, particularly during periods of hot…
The vehicle is a 2019 Volkswagen Jetta (VIN [XXX]). The primary malfunction appears to involve the vehicle's electrical and starting system. The vehicle intermittently displays a "Starter System Faulty" warning message and has shut off unexpectedly while driving, particularly during periods of hot weather. The exact failed component has not been definitively identified, but the symptoms are consistent with an ignition switch or electrical system defect. The vehicle is available for inspection upon request. This defect creates a serious safety risk because the vehicle can lose power and stall while in motion. The unexpected shutdown places the driver, passengers, and surrounding motorists at risk of a crash, especially when driving at higher speeds or in traffic. The problem has occurred multiple times and has persisted despite repair attempts. More than $1,000 has been spent on repairs related to this issue, but the problem has not been resolved. The vehicle has been inspected and repaired by service technicians; however, the underlying cause has not been successfully corrected. The vehicle has not been involved in a crash as a result of the defect, but the recurring stalling and loss of power present an ongoing safety concern. Volkswagen has been contacted regarding the issue, but assistance has not resolved the problem. Prior to the vehicle shutting off, warning messages including "Starter System Faulty" appeared on the dashboard. The issue is more likely to occur during hot weather conditions. These warning messages began appearing before the stalling events and continue to occur despite repair efforts. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Tires
I purchased a set of 4 Kumho tires on my vehicle on 9-24-24 when the vehicle had approximately 62,710 miles. On [XXX] with approximately 78,922 miles on the vehicle, I was informed that all the tires were cracked, they showed me in between the tread and they said they needed replacement. The tires…
I purchased a set of 4 Kumho tires on my vehicle on 9-24-24 when the vehicle had approximately 62,710 miles. On [XXX] with approximately 78,922 miles on the vehicle, I was informed that all the tires were cracked, they showed me in between the tread and they said they needed replacement. The tires had significantly less mileage than the advertised treadwear warranty. I maintained the vehicle according to manufacturer recommendations and had regular tire rotations and inspections performed. I am concerned that the tires experienced premature wear, which could affect vehicle safety and require replacement much sooner than expected. I contacted the tire manufacturer regarding the warranty, but my concerns have not been satisfactorily resolved-to date I have not heard from them, I emailed them on. 6-1-26 as well as the Volkswagen dealership in North Attleboro were the work was done. I am submitting this complaint because I believe the tire wear may indicate a product defect or issue affecting consumers. Tire size 205/60/R 16/92H They were the Solus TA – 31 tire I have original receipts if needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Electrical system
When the outside temperature is hot the car starts and within a minute or two gives a ‘start system faulty’ warning and the dash and all electronics shut off. The engine continues to run for a period before also shutting down. This happened a number of time and seems to be a known issue with Jetta’s but mine isn’t part of the recall. Totally unsafe.
- Electrical system · Engine
I have had my vehicle for 2 years. Every summer or when temperatures are high, my car shuts off while driving. I get the “starter system faulty. Please service vehicle” message on the dashboard. I’ve called VW about the previous recall and they’ve said my vehicle is not car of it. I have a…
I have had my vehicle for 2 years. Every summer or when temperatures are high, my car shuts off while driving. I get the “starter system faulty. Please service vehicle” message on the dashboard. I’ve called VW about the previous recall and they’ve said my vehicle is not car of it. I have a traditional key and these issues have happened more than a handful of times especially recently where I’ll drive and my car shuts off completely.
- Suspension
I've had a creaking noise in my back suspension since I bought the vehicle. Took it back to the dealership for inspection year after year and they said that my Springs were fine and they were not included in the recall. I come to find out that back coil springs or fractured and I've been driving on…
I've had a creaking noise in my back suspension since I bought the vehicle. Took it back to the dealership for inspection year after year and they said that my Springs were fine and they were not included in the recall. I come to find out that back coil springs or fractured and I've been driving on them for a while now because I guess everyone that has inspected my car has missed it at the dealership? My VIN number was not included in the recall for these coil springs but I have fractured Springs at 50,000 miles? Something doesn't seem right. Somebody missed something on the assembly line or with my VIN number according to this recall. This is a safety issue. And I've been driving down the highway with this crack fractured coil springs without even knowing. And the dealership keeps saying it's fine. VW just completely dismisses me because I wasn't included in a recall. I don't think this is right and it's a safety issue and they need to extend a recall to other VIN numbers for 2019 Volkswagen Jetta. I was always told everything is fine. But it's not.
- Electrical system
While driving in hot environments the entire electrical interface would turn off. Some times the engine would stall as well. Nothing electrical works in the car and the motor would cut off while driving.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Fuel Leak due to Suction Jet Pump Failure within Fuel Tank (Remedy Effectiveness of Recall 16V647)
On December 12, 2023, the Office of Defects Investigations (ODI) opened RQ23-007 to investigate the remedy repair effectiveness and scope of Volkswagen (VW) recall 16V-647. Recall 16V-647 was issued on September 2, 2016, for a defective suction jet pump (SJP) inside the fuel tank. Failure of the SJP could lead to a…
On December 12, 2023, the Office of Defects Investigations (ODI) opened RQ23-007 to investigate the remedy repair effectiveness and scope of Volkswagen (VW) recall 16V-647. Recall 16V-647 was issued on September 2, 2016, for a defective suction jet pump (SJP) inside the fuel tank. Failure of the SJP could lead to a fuel leak from the vehicle. This recall covered certain model year (MY) 2015-2016 Volkswagen Golf and Audi A3 passenger car vehicles. The recall remedy repair replaced SJP Version 1.0 with an improved version, Version 1.1. The SJP is designed to purge fuel from the evaporative emissions (EVAP) system. VW’s recall filing stated the SJP may have been damaged during assembly, which could potentially allow fuel to flow directly into the EVAP system. Over time, the fuel could accumulate in, and cause a leak from, the charcoal canister filter element. ODI received consumer complaints of SJP failure leading to a fuel leak, refueling spit back, refueling shutoff, and/or fuel odor in vehicles previously repaired under recall 16V-647. Additional complaints alleging SJP failure leading to the previously stated outcomes were received in vehicles outside the scope of recall 16V-647, including MY 2016-2020 VW Golf and Audi A3 vehicles. VW issued recall 24V-110 on February 14, 2024, to address issues with SJPs Versions 1.0 and 1.1. The recall remedy replaces the SJP Version 1.0 or 1.1 with an improved version, Version 2.0. Recall 24V-110 covers certain MY 2015-2020 VW Golf (including Golf GTI), 2015-2020 Audi A3, and 2019-2020 VW Jetta GLI vehicles, including vehicle previously repaired under 16V-647. Vehicle owners were notified of this recall in April 2024 and VW’s projected date for owner notification of recall remedy availability is August 2024. In view of the recall being conducted by VW, ODI is closing this Recall Query (RQ). The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
- Vehicle Stalling - Manual Transmission
The Office of Defects Investigation (ODI) has completed its review of a defect petition received on 14 August 2019 requesting an investigation of an alleged defect of the manual transmissions in Model Year (MY) 2019 Volkswagen (VW) GTI, Golf GTI and Jetta GLI vehicles. The stalling incidents cited occurred without…
The Office of Defects Investigation (ODI) has completed its review of a defect petition received on 14 August 2019 requesting an investigation of an alleged defect of the manual transmissions in Model Year (MY) 2019 Volkswagen (VW) GTI, Golf GTI and Jetta GLI vehicles. The stalling incidents cited occurred without warning as the vehicle slows to a stop or prepares to make a turn across traffic with the clutch pressed in and the vehicle in neutral.The hazard posed by a vehicle stalling event is manifested in the inability of the vehicle to move with the flow of surrounding traffic. Two factors have a major impact on the potential hazard to the vehicle, its occupants and surrounding vehicles: the surrounding traffic speed and the subject vehicle's restart ability. In the case of the vehicles that are the subject of this petition, restart is immediate and the stalls occur when the vehicle is slowing to stop for a traffic signal, making a turn, or is completely stopped. These circumstances substantially reduce the risk of harm to the vehicle, its occupants and surrounding vehicles.As of March 2, 2020, out of the population of 11,333 subject vehicles, NHTSA has identified 214 consumer complaints in its database, with unique Vehicle Identification Numbers (VIN), citing engine stalling as vehicles are being brought to a stop and/or preparing to make a cross traffic turn. When combined with the warranty, field report and customer complaint data received from VW in response to the Information Request letter sent, NHTSA identified 413 unique VINs alleging low speed engine stalling.Volkswagen determined that the low speed / idle engine stall was the result of unwanted gases remaining in the cylinder caused by the intake valve camshaft not being in the correct position at idle. The intake camshaft is in an advanced position. This advanced position results in too much overlap with the position of the exhaust valve camshaft, allowing both the intake and exhaust valves to be open at the same time. The erroneous advanced position of the intake camshaft is a result of low oil pressure at idle and high oil temperatures, greater than or equal to 110?C/230?F combined with engine control algorithms in the Engine Control Module (ECM) that position the intake camshaft. Based on examination of returned engines, only engines manufactured at the Silao Mexico plant were affected due to a tolerance stack-up issue with the oil system of the engines.In December of 2019, VW initiated a Service Action (24FD) to remedy the stalling issue in the affected vehicles. The warranty for the affected vehicles was extended to December 31, 2025. The software in the Engine Control Module (ECM) will be updated with a new calibration value for the adaptation nodes of the regulation valve. This is a directed action with letters being sent to vehicle owners asking them to bring their vehicles to their dealership to have the software update installed in their vehicle. The letters were sent in December 2019.After thoroughly assessing the material submitted by the petitioner, information already in NHTSA's possession, information submitted by Volkswagen in response to an information request and the potential risks to safety implicated by the petitioner's allegation, NHTSA does not believe that the stalling condition as alleged by the petitioner indicates the likelihood of a safety related defect that would warrant a formal investigation, therefore the petition is denied. Further specifics can be found in the Federal Register Notice.ODI complaint ID Numbers are listed on the attached sheet.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011379This is a notice for software changes with the ODIS diagnostic program to correct the communication for the keyless start system. 00B7 - Interface for Access/Start: U101300: Control module not coded & Software Configuration incorrect coding hotfix
- 11011374HVAC duct cleaning and deodorizing
- 11010024Lack of paint under roof
- 11010022Engine Oil Standards
- 11010021Additional reporting
- 11010011Vehicle Concerns Before Recall Repair Available
- 11008861Fluid requirements
- 11008860Manual transmission noise diagnosing
- 11008858A list of engine oil that meet Volkswagen Engine Oil Standards
- 11008857How to perform the engine oil consumption measurement
- 11008856Checking Engine Oil and correctly reading dip stick
- 11008853How to manage software versions using VW diagnostic Tool
- 11008852Recommended Gasoline Quality
- 11008851Engine Misfire Diagnostic Aid
- 11008850Fuel additive to help with misfire faults
- 11008846Wind & Water Leak Checking
- 11008845This special notice is to inform dealers to return the parts listed if it meets the criteria provided.
- 11007398Battery testing
- 11007393Engine Oil Standards
- 11005825Engine oil quality standards
- 11005823KESSY Key adaptation
- 11005820Engine Assembly Tip
- 11005819Engine Replacement Tip
- 11005818Engine No Start, ECM shorted due to incorrect battery removal
- 11002875Engine oil quality standards
- 11002874Remnants of the valve stem seal on the valve guide can interfere with the installation of new valve stem seals
- 11001522These documents are for the Automatic Emergency Braking (AEB) Limited Warranty Extension as part of the Class Action Settlement
- 11001508Engine oil quality standards
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Every Volkswagen Jetta model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.