2013 Volkswagen Tiguan
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Have the VIN?
Vehicles › Volkswagen › Tiguan › 2013
These records cover every 2013 Volkswagen Tiguan. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
3 recalls name the 2013 Volkswagen Tiguan. Newest first.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the…
Risk and remedy
Risk
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Remedy
Volkswagen will notify owners, and dealers will repair the vehicles to make them fully compliant or Volkswagen will repurchase them if necessary, free of charge. The recall began November 29, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the…
Risk and remedy
Risk
A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Remedy
Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2014 Tiguan vehicles manufactured July 2007 to June 2014. When using winterized fuel, in certain conditions bubbles may form in the fuel system which could result in the vehicle stalling.
Risk and remedy
Risk
A vehicle stall increases the risk of a crash.
Remedy
Volkswagen will notify owners, and dealers will update the vehicle's software to increase the fuel pump pressure, free of charge. The recall is expected to begin August 19, 2014. Owners may contact Volkswagen customer service at 1-800-822-8987. Volkswagen's number for this recall is 24AV/2W.
Owner complaints
140 complaints2 involved a crash1 involved a fire1 injuries
What owners report most
Latest complaints
- Electrical system · Engine · Suspension
Engine light on at around 50K - dealership said it was just an "issue with the warning lights" don't worry unless it blinks. At 74K I found out the turbo boost was the reason for this and I should have been told when the car was still under warranty. Realized in December of 2020 the car was soaking…
Engine light on at around 50K - dealership said it was just an "issue with the warning lights" don't worry unless it blinks. At 74K I found out the turbo boost was the reason for this and I should have been told when the car was still under warranty. Realized in December of 2020 the car was soaking wet inside. Front and Back carpet was soaked like a sponge. Thought it was from driving in slush - turns out it's the moonroof drains. Repaired by VW dealership - all carpet and padding was ripped out and had to dry and then be reinstalled. Dealership ripped the interior moonroof headline while installing and didn't tell me. Huge fight with insurance - finally got fixed. Was told Cam cover leaking, and needed manifolds cleaned because of direct injection engine. Car has no power anymore. Car towed multiple times for jerking and flashing engine light. 2 engine coils replaced within 6 months. Even with moonroof drains cleaned yearly - car still gets wet inside and visible moisture on dashboard. Both back coil springs broke Aug 2026. Didn't realize until I saw the 2nd one laying in the driveway. $800 to repair those. Known recall issue with 2015 coil springs breaking by VW. But did include 2013 models. Dangerous to drive not knowing they have broken. No light indicator. Engine light always on because of Turbo boost. Now constantly needing coolant. Washer fluid, tire air pressure lights & gas cap light always on even when full of fluid. Broken tether to gas cap. Not even 90K miles and this car is constantly being towed to the shop. ABS brakes slightly jumpy at very low speed. Knocking sound in engine. Constant fear when driving this vehicle
- Steering
When driving down the highway, my power steering went out with zero warning or indicators leading up to it going out. Upon researching, this is a problem that many people have experienced with this make and model of vehicle.
- Air bags · Fuel/propulsion system · Seat belts
Feb 2026 My airbag light came on few days ago, now my horn doesn't work, and the functions on the steering wheel don't work, like being able to reset tire pressure and check functions for the car, the phone, the radio/cd information. Jan 2025 My seat belt (driver ) lock is broken ,to attach the…
Feb 2026 My airbag light came on few days ago, now my horn doesn't work, and the functions on the steering wheel don't work, like being able to reset tire pressure and check functions for the car, the phone, the radio/cd information. Jan 2025 My seat belt (driver ) lock is broken ,to attach the seat belt in place..I have to just keep it clicked in, and put it over my shoulder (over a yr now) Also , as of Aug 2025, my car keeps having issues of stalling/ bucking, even though my mechanic has changed the points/plugs twice now. And the overheat light comes on now, off and on.. sometimes clears up once the car is shut off and then turned back on.. some times has to sit for a while, then clears up I see no recall on my car VIN #, for these issues??? How can that be possible???
- Seat belts
Jan 2025 My seat belt (driver ) lock is broken ,to attach the seat belt in place..I have to just keep it clicked in, and put it over my shoulder (over a yr now)
- Engine · Fuel/propulsion system
As of Aug 2025, my car keeps having issues of stalling/ bucking, even though my mechanic has changed the points/plugs twice now. Now the overheat light comes on ,off and on.. sometimes clears up once the car is shut off and then turned back on.. some times has to sit for a while, then clears up
- Air bags · Electrical system
Feb 2026 My airbag light came on few days ago, now my horn doesn't work, and the functions on the steering wheel don't work, like being able to reset tire pressure and check functions for the car, the phone, the radio/cd information.
- Air bags · Electrical system · Fuel/propulsion system
Feb 2026 My airbag light came on few days ago, now my horn doesn't work, and the functions on the steering wheel don't work, like being able to reset tire pressure and check functions for the car, the phone, the radio/cd information. Jan 2025 My seat belt (driver ) lock is broken ,to attach the…
Feb 2026 My airbag light came on few days ago, now my horn doesn't work, and the functions on the steering wheel don't work, like being able to reset tire pressure and check functions for the car, the phone, the radio/cd information. Jan 2025 My seat belt (driver ) lock is broken ,to attach the seat belt in place..I have to just keep it clicked in, and put it over my shoulder (over a yr now) Also , as of Aug 2025, my car keeps having issues of stalling/ bucking, even though my mechanic has changed the points/plugs twice now. And the overheat light comes on ,off and on.. sometimes clears up once the car is shut off and then turned back on.. some times has to sit for a while, then clears up
- Engine · Wheels
1 of the 2 water pumps has been repaired twice. On this 2013 Volkswagen Tiguan between the years of 2022-2024. Upon the last repair of water pumps the vehicle just cut off while driving. No overheating indication notice was alarmed or visual indication of smoke / overheating from radiator. The…
1 of the 2 water pumps has been repaired twice. On this 2013 Volkswagen Tiguan between the years of 2022-2024. Upon the last repair of water pumps the vehicle just cut off while driving. No overheating indication notice was alarmed or visual indication of smoke / overheating from radiator. The vehicle failed to restart after putting approximate solution /liquid in the radiator/ engine coolant resvior. The vehicle has been out of commission and mobility of the vehicle to inspect or have repaired is impossible due to being locked up will not even go into neutral. The immediate loss of power and inability to maneuver any steering options posed an immediate danger n risk to health and safety. There have been no notices sent to us about recalls on this vehicle only a class action lawsuit settlement that we should know about concerning the turbocharger. We have had car checked and repairs for engine oil leaks as well. No repairs done have remied the improvement or functionality of this vehicle. On a separate incident the front two front tires wore down tread all the way across in less than 6 months( brand new tires) resulting in the repurchase of two more tires and no mechanical explanation or fix could explain this occurrence. We had vehicle alignment assessment performed and nothing indicated a reason or explanation.
- Electrical system · Engine · Fuel/propulsion system
My engine shut off my battery as I was driving. This forced my car to stop in the middle of the road. There wasn’t a battery sign or engine light on until after the event. This could’ve caused a wreck, especially if it would’ve happened on the highway. I also have a problem with my gas not…
My engine shut off my battery as I was driving. This forced my car to stop in the middle of the road. There wasn’t a battery sign or engine light on until after the event. This could’ve caused a wreck, especially if it would’ve happened on the highway. I also have a problem with my gas not registering. It doesn’t show how much gas I have left in my tank. I have had other electrical issues, and problems when starting my car.
- Electrical system · Structure › Body · Visibility/wiper
The issue involves ongoing water intrusion through the panoramic sunroof, front power windows, and windshield seals. The vehicle is available for inspection upon request. This recurring leak has caused extensive interior water damage, including visible mold growth in the carpet on multiple…
The issue involves ongoing water intrusion through the panoramic sunroof, front power windows, and windshield seals. The vehicle is available for inspection upon request. This recurring leak has caused extensive interior water damage, including visible mold growth in the carpet on multiple occasions. This mold presents serious health risks to both me and my passengers, especially my sister, who is undergoing cancer treatment and has a severely compromised immune system. Water pooling beneath the carpet also threatens critical electrical systems located in the floor area, including the Vehicle Electrical System Control Module (J519), CAN/LIN bus wiring, door control harnesses, and footwell circuits. Corrosion or shorting in these systems could lead to unpredictable failures in safety-critical functions, even if not immediately apparent. Although Volkswagen dealerships have cleaned the sunroof drains as part of routine service packages, no formal diagnosis or confirmation of the leak’s source has been made. Independent mechanics have confirmed clogged drains and flushed debris to restore water flow. In 2019, I replaced the windshield at my mechanic’s recommendation because the interior glass was frequently soaked with morning condensation. Despite these measures, the sunroof continues to leak whenever it rains. No warning lamps or dashboard messages have ever appeared related to this issue. The first visible symptom occurred several years ago—possibly as early as 2019—when water began leaking from the passenger-side sun visor and headliner immediately after a car wash. Given the persistent nature of the leak, the associated mold hazard, and the risk to vehicle electronics and occupant safety, I believe this defect warrants manufacturer accountability and recall consideration rather than a temporary repair.
- Air bags · Electrical system · Unknown or other
Front sunroof drains have shrunk over time disconnecting from drainage port causing massive amounts of water to pool in floor boards. This location is where electrical connections for the airbags are located causing failure for airbags and more. Rear drains were also disconnected due to shrinkage and crimped causing water to pool in trunk. Mold has appeared causing health issues as well.
- Air bags
While I was driving, when I turned the wheel I heard a cracking noise. Then airbag light turned on, and an airbag notification popped up on the dash.
- Air bags
my steering wheel was making a crackling sound then it stopped and my airbag light came on along with the message " Airbag error". no controls on my steering wheel work including my horn.
- Steering
Steering of the vehicle, gets stiff and looses the ability to drive smoothly, this happened after driving the car a couple of minutes, this put other people at risk because it happens when you start the vehicle and makes the steering hard to steer, also when the steering light goes off the steering…
Steering of the vehicle, gets stiff and looses the ability to drive smoothly, this happened after driving the car a couple of minutes, this put other people at risk because it happens when you start the vehicle and makes the steering hard to steer, also when the steering light goes off the steering wheel feels very loose. it appeared on my dashboard about 2 months ago and took it to the shop and the mechanic told me that he couldnt find anything on it. re calibrate the steering and got the car back but the problem still continues, upon investigating this a very common problem among VW's and to fix it, it cost thousands of dollars
- Engine · Fuel/propulsion system
After filling up one day I was heading home and started to smell gas from my ac vents when I turned it on I didn’t pay much attention until I got nauseous and a huge headache. Later that day my boyfriend tried to get to work and the car said “engine off” and turned off on the side of the highway if…
After filling up one day I was heading home and started to smell gas from my ac vents when I turned it on I didn’t pay much attention until I got nauseous and a huge headache. Later that day my boyfriend tried to get to work and the car said “engine off” and turned off on the side of the highway if wouldn’t start. We figured maybe a battery l got it towed home afterwards and just let it sit for a day bought a new battery it didn’t start then noticed there was no gas in it suddenly I just had a full tank the day prior. When I cranked it up the next morning after going to get more gasoline it all just started spraying from under the engine and it smelled like gas. I’m to scared to move it far and it blows up or something.
- Air bags › Frontal › Driver clockspring/spiral cassette
The contact owns a 2013 Volkswagen Tiguan. The contact stated while starting the vehicle, the air bag warning light illuminated. Additionally, the horn was inoperable. The vehicle was taken to an independent mechanic, who determined that the clockspring needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 116,000.
- Air bags
The contact owns a 2013 Volkswagen Tiguan. The contact stated while driving approximately 25 MPH, the check air bag warning light illuminated. Additionally, all the buttons on the steering wheel became inoperable. The contact stated that he was unable cycle through the service screen options due to…
The contact owns a 2013 Volkswagen Tiguan. The contact stated while driving approximately 25 MPH, the check air bag warning light illuminated. Additionally, all the buttons on the steering wheel became inoperable. The contact stated that he was unable cycle through the service screen options due to the steering wheel buttons not functioning. The contact had taken the vehicle to a local dealer, where it was not diagnosed that there had been an electrical failure of the steering wheel. The vehicle was not repaired. The contact researched the failure online and related the failure to NHTSA Campaign Number: 15V483000 (Air Bags). The dealer advised the contact that the VIN was not included in the recall. The manufacturer was informed of the failure. The failure mileage was approximately 80,000.
- Air bags · Electrical system · Steering
A few days prior to this incident, I noticed a crunching noise as I would turn the steering wheel every now and then. As I was turning right to pull into my driveway, I heard the clock spring crunch and finally give up. Airbag light on. Airbag error when I start the car. Steering wheel buttons and horn unresponsive.
- Air bags › Frontal › Driver clockspring/spiral cassette
The contact owns a 2013 Volkswagen Tiguan. The contact stated that when the vehicle was started, the air bag warning light illuminated. The contact also stated that the steering wheel control buttons were inoperable. The vehicle was taken to a dealer where it was diagnosed that the clock spring…
The contact owns a 2013 Volkswagen Tiguan. The contact stated that when the vehicle was started, the air bag warning light illuminated. The contact also stated that the steering wheel control buttons were inoperable. The vehicle was taken to a dealer where it was diagnosed that the clock spring needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 139,500.
- Steering
The power steering won’t kick in and has left me stranded several times. This happens all the time and is a safety issue for sure.
- Air bags
The contact owns a 2013 Volkswagen Tiguan. The contact stated that upon entering the vehicle, she saw water leaking from the sunroof. The vehicle was taken to a local dealer, where it was diagnosed that the sunroof drain tubes needed to be flushed out. The vehicle was repaired; however, the failure…
The contact owns a 2013 Volkswagen Tiguan. The contact stated that upon entering the vehicle, she saw water leaking from the sunroof. The vehicle was taken to a local dealer, where it was diagnosed that the sunroof drain tubes needed to be flushed out. The vehicle was repaired; however, the failure recurred. Additionally, the contact stated that the vehicle was stalling while driving at various speeds. The air bag warning light was illuminated. The vehicle was taken back to the dealer, where it was diagnosed that the headliner and both frontal air bags clock springs assemblies needed to be replaced due to water intrusion. The vehicle remained at the dealer awaiting repairs. The VIN was not included in NHTSA Campaign Number: 15V483000 (Air Bags). The manufacturer was made aware of the failure. The approximate failure mileage was 23,000. The contact stated was astonished at $4,700 to pay and receive the vehicle, after 3 months of paying the rental of the car filing a comprehensive liability with the insurance company. And to receive the vehicle not in the same condition as prior to the repairs. The contact stated that they were forced to pay out of pocket for a rental car since the dealership does not provide rental vehicles. They are confused as to why there wasn't a recall on the leaky sunroof when the manufacturer was aware of it and when there is currently a class action lawsuit involving this issue.
- Air bags
The clockspring in the steering wheel snapped which controls airbags and turn signals. This repair is under warranty because of a faulty part but VW has been backlogged for 11 months now on this part and still no end in sight. I see brand new vehicles coming out of VW but this part has been…
The clockspring in the steering wheel snapped which controls airbags and turn signals. This repair is under warranty because of a faulty part but VW has been backlogged for 11 months now on this part and still no end in sight. I see brand new vehicles coming out of VW but this part has been neglected even though its a safety concern that is purely their fault. If I am in an accident while this under warranty repair has been neglected I could severely injure myself.
- Fuel/propulsion system · Structure › Body · Unknown or other
Fuel door actuator intermittently jams prevents access to the fuel nozzle. Yes, the car was off and locks disengaged. I had to spend $304.00 have the part replaced so that I can fuel my car. I researched this issue online VW drivers across models have experienced this issue.
- Engine
The turbo cracked with low mileage and regular maintenance destroying many engine components and causing the car to stop while driving. This is the 3rd instance my shop had seen with a Tiguan’s turbocharger cracking and destroying the engine for no clear reason.
- Steering
The contact owns a 2013 Volkswagen Tiguan. The contact stated while driving approximately at 70 MPH, the power steering failed. The contact had to use arm strength to pull the vehicle safely off the road. The contact stated she noticed a red warning light illuminated on the left side of the…
The contact owns a 2013 Volkswagen Tiguan. The contact stated while driving approximately at 70 MPH, the power steering failed. The contact had to use arm strength to pull the vehicle safely off the road. The contact stated she noticed a red warning light illuminated on the left side of the instrument panel. The contact was able to return the power steering function after waiting for about 20 minutes with the engine off. The contact stated that the power steering failure had also occurred at street speeds of approximately 30 MPH. The contact was able to drive the vehicle to a dealer who diagnosed that the failure was due to the vehicle battery and replaced the battery. The contact stated that the failure occurred again. The vehicle was not returned to the dealer and had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 130,000.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Air Bag Clockspring Failure
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of…
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan, Jetta and Jetta Sportwagen models.Contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering wheel mounted controls.The loss of the electrical connection to the front driver air bag will result in illumination of the air bag warning light and will prevent operation of the front driver air bag in a crash of sufficient severity requiring a commanded deployment.In November 2017, the Office of Defects Investigation (ODI) opened a Recall Query (RQ17-009) after the agency received 90 complaints alleging failure of the clockspring in the subject models.Several of the complaints allege failure of the clockspring after receiving the recall remedy.The majority of the complaints allege the same failure mode without being included in the original recall, 15V-483.In its March 2018 response to ODI's Information Request under the Recall Query, Volkswagen provided approximately 700 consumer complaints and field reports on the recalled vehicles.These reports allege clockspring failure similar to the NHTSA reports described above.To date, NHTSA has received approximately 154 allegations of clockspring failure since the recall has launched.The total of 852 reports shown in the table above eliminates 6 duplicative reports received by ODI and the manufacturer.An Engineering Analysis has been opened to further evaluate the scope and effectiveness of the remedy associated with 15V-483 and perform a thorough review of the design changes implemented by Volkswagen and its suppliers to address this issue.The ODI complaints cited above can be viewed at www.NHTSA.gov under the following ODI identification numbers: 11080741, 11079877, 11079805, 11079124, 11076709, 11076645, 11076297, 11076249, 11076133, 11075756, 11075726, 11075358, 11075259, 11075055, 11074920, 11074565, 11073090, 11072745, 11072457, 11072089, 11071933, 11071880, 11071630, 11071592, 11067396, 11067061, 11066738, 11066601, 11066511, 11065909, 11065871, 11065262, 11064701, 11064564, 11064544, 11064531, 11063961, 11063501, 11063095, 11062772, 11062464, 11062353, 11062344, 11061463, 11061310, 11061311, 11060735, 11058154, 11057519, 11057477, 11057341, 11056793, 11056243, 11056063, 11055639, 11054279, 11052812, 11052678, 11052384, 11052228, 11051336, 11051155, 11051074, 11048803, 11047037, 11044226, 11043653, 11039142, 11033893, 11033330, 11032548, 11025475, 11025356, 11024647, 11023423, 11020570, 11020312, 11019415, 11019067, 11015441, 11015431, 11014595, 11014016, 11013709, 11013415, 11012596, 11011753, 11006668, 11006521, 11006307, 11006181, 11005301, 11003865, 11001780, 11001783, 11001334, 10994184, 10993360, 10993524, 10992490, 10985926, 10983678, 10981220, 10980831, 10980941, 10980549, 10979418, 10971152, 10967344, 10967155, 10959968, 10958624, 10957279, 10956488, 10949129, 10947562, 10945122, 10936498, 10936543, 10933950, 10927311, 10925421, 10924034, 10915612, 10915569, 10911171, 10902066, 10898733, 10896537, 10896510, 10895526, 10893938, 10891686, 10864967, 10863742, 10861984, 10851242, 10822505, 10821562, 10818403, 10795068, 10794402, 10788738, 10787804, 10782544, 10780725, 10780145, 10779145, 10776477, 10775448, 10763492, 10763423, 10763289, 10762670, 10760644, 10758777, 10749901, 10748922
- Air Bag Clockspring Failure
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of…
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan, Jetta and Jetta Sportwagen models.Contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering wheel mounted controls.The loss of the electrical connection to the front driver air bag will result in illumination of the air bag warning light and will prevent operation of the front driver air bag in a crash of sufficient severity requiring a commanded deployment.In November 2017, the Office of Defects Investigation (ODI) opened a Recall Query (RQ17-009) after the agency received 90 complaints alleging failure of the clockspring in the subject models.Several of the complaints allege failure of the clockspring after receiving the recall remedy.The majority of the complaints allege the same failure mode without being included in the original recall, 15V-483.In its March 2018 response to ODI's Information Request under the Recall Query, Volkswagen provided approximately 700 consumer complaints and field reports on the recalled vehicles.These reports allege clockspring failure similar to the NHTSA reports described above.To date, NHTSA has received approximately 154 allegations of clockspring failure since the recall has launched.The total of 852 reports shown in the table above eliminates 6 duplicative reports received by ODI and the manufacturer.This Recall Query has been upgraded to an Engineering Analysis (EA18-003) to further evaluate the scope and effectiveness of the remedy associated with 15V-483 and perform a review of the design changes implemented by Volkswagen and its suppliers to address this issue.The ODI complaints cited above can be viewed at www.NHTSA.gov under the following ODI identification numbers: 11080741, 11079877, 11079805, 11079124, 11076709, 11076645, 11076297, 11076249, 11076133, 11075756, 11075726, 11075358, 11075259, 11075055, 11074920, 11074565, 11073090, 11072745, 11072457, 11072089, 11071933, 11071880, 11071630, 11071592, 11067396, 11067061, 11066738, 11066601, 11066511, 11065909, 11065871, 11065262, 11064701, 11064564, 11064544, 11064531, 11063961, 11063501, 11063095, 11062772, 11062464, 11062353, 11062344, 11061463, 11061310, 11061311, 11060735, 11058154, 11057519, 11057477, 11057341, 11056793, 11056243, 11056063, 11055639, 11054279, 11052812, 11052678, 11052384, 11052228, 11051336, 11051155, 11051074, 11048803, 11047037, 11044226, 11043653, 11039142, 11033893, 11033330, 11032548, 11025475, 11025356, 11024647, 11023423, 11020570, 11020312, 11019415, 11019067, 11015441, 11015431, 11014595, 11014016, 11013709, 11013415, 11012596, 11011753, 11006668, 11006521, 11006307, 11006181, 11005301, 11003865, 11001780, 11001783, 11001334, 10994184, 10993360, 10993524, 10992490, 10985926, 10983678, 10981220, 10980831, 10980941, 10980549, 10979418, 10971152, 10967344, 10967155, 10959968, 10958624, 10957279, 10956488, 10949129, 10947562, 10945122, 10936498, 10936543, 10933950, 10927311, 10925421, 10924034, 10915612, 10915569, 10911171, 10902066, 10898733, 10896537, 10896510, 10895526, 10893938, 10891686, 10864967, 10863742, 10861984, 10851242, 10822505, 10821562, 10818403, 10795068, 10794402, 10788738, 10787804, 10782544, 10780725, 10780145, 10779145, 10776477, 10775448, 10763492, 10763423, 10763289, 107626
- Air Bag Clockspring Failure
The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of steering wheel clock spring/steering column control module (SCCM) failures in model year (MY) 2012 Volkswagen Passat and CC models.The SCCM is a module within the steering column that incorporates a spiral conductor (a…
The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of steering wheel clock spring/steering column control module (SCCM) failures in model year (MY) 2012 Volkswagen Passat and CC models.The SCCM is a module within the steering column that incorporates a spiral conductor (a ribbon cable) to electrically connect the steering wheel to the vehicle's electrical system while allowing for the turning of the steering wheel.Complainants alleged that that the clock spring failed while driving and without warning.When the SCCM fails electrically, an air bag warning light is illuminated on the dash of the vehicle.If a vehicle with a failed SCCM were to be involved in a crash of sufficient severity to require deployment, the driver air bag may not deploy properly, or deploy at all.As the result of an Information Request response from Volkswagen, ODI determined that the same SCCM was used in several vehicle models and MYs including: 2010-2013 CC, 2010-2013 Eos, 2011-2013 Golf, 2012-2013 Jetta and Jetta SportWagen, 2010 and 2012-2014 Passat and 2011-2014 Tiguan.ODI identified a total of 29 NHTSA complaints across all affected vehicles potentially indicating a failed SCCM.Drivers often indicated that an audible noise was heard from the steering column when the unit failed. Some drivers also mentioned that there was a noticeable but minor resistance to turning of the steering wheel after the failure with noises coming from the steering column.The average failure mileage is approximately 30,500 miles and failures often occur outside of the factory warranty.There were no reported crashes or injuries identified in either the NHTSA or Volkswagen data as a result of SCCM failures.On July 30th, 2015 Volkswagen notified ODI that it would conduct a safety recall (15V-483) to remedy the SCCMs in 415,825 MY2010-2014 vehicles.According to Volkswagen, the SCCM can become contaminated with human hair or similar fibers entering the unit between the steering wheel and steering column.Over time this can cause the electrical cable to tear and lose connection between the steering wheel and vehicle.Volkswagen will install a cover that attaches over the SCCM to help prevent contaminants from entering the unit.A new SCCM designed to reduce outside contamination intrusion was previously introduced into new vehicle production during the 2014 model year; accordingly vehicles equipped with the new design SCCM are not included in the recall.The recall action initiated by the manufacturer addresses the safety risks identified by the investigation.Accordingly, the investigation is closed.The ODI reports cited above can be reviewed at http://www-odi.nhtsa.dot.gov/owners/SearchSafetyIssues under the following identification (ODI) numbers: 10760644, 10758777, 10748922, 110734168, 10731545, 10721424, 10717651, 10715305, 10713742, 10713139, 10712295, 10711945, 10704830, 10704221, 10702926, 10702212, 10701406, 10691906, 10683944, 10682136, 10672715, 10670517, 10669312, 10628549, 10607240, 10575783, 10561143, 10552113, 10397670.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010024Lack of paint under roof
- 11010022Engine Oil Standards
- 11010021Additional reporting
- 11010011Vehicle Concerns Before Recall Repair Available
- 11008861Fluid requirements
- 11008860Manual transmission noise diagnosing
- 11008858A list of engine oil that meet Volkswagen Engine Oil Standards
- 11008857How to perform the engine oil consumption measurement
- 11008856Checking Engine Oil and correctly reading dip stick
- 11008853How to manage software versions using VW diagnostic Tool
- 11008852Recommended Gasoline Quality
- 11008851Engine Misfire Diagnostic Aid
- 11008850Fuel additive to help with misfire faults
- 11008846Wind & Water Leak Checking
- 11007398Battery testing
- 11007393Engine Oil Standards
- 11005825Engine oil quality standards
- 11005820Engine Assembly Tip
- 11005819Engine Replacement Tip
- 11002875Engine oil quality standards
- 11001508Engine oil quality standards
- 10253262VW Engine oil quality standards
- 10253216Keyless Entry Inoperative after Access / Start (KESSY) Module Replacement
- 10253215Exterior Lights, Moisture Accumulation
- 10253214Exterior Lights, Moisture Accumulation
- 10253213Exterior Lights, Moisture Accumulation
- 10253207Washer Level Sensor
- 10253205Wiper Blade Inspection for Proper Warranty Coding
- 10253204Customer States Windshield Wipers Streak or Smear
- 10253203Wiper Blade Inspection for Proper Warranty Coding
- 10253197Update Programming RCD-510 Radio (Premium 8)
- 10253191RNS 315 Navigation Radio Software Update for Locking, Rebooting, Switches Off at Random
- 10253177Satellite Radio Overview
- 10252942Damage to Data Link Connector (DLC) from Aftermarket Devices (Cannot Communicate with Vehicle OBD System)
- 10252941Washer Level Sensor
- 10252937Vehicles equipped with Immobilizer 4 (Download) ? Adapting Keys after Vehicle Lock Set Replacement
- 10252935Equipped With KESSY ? Key Adaptation Tip
- 10252922Washer Level Sensor
- 10252921Windshield Washer
- 10252915MDI Functions with iPhone 5 Variants (5, 5c, 5s and iPad fourth generation, iPod Nano seventh generation)
Every Volkswagen Tiguan model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.