2015 Volkswagen Tiguan
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Volkswagen › Tiguan › 2015
These records cover every 2015 Volkswagen Tiguan. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2015 Volkswagen Tiguan. Newest first.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2016 Tiguan and CC vehicles. The air bag Electronic Control Unit (ECU) may have a defective power supply capacitor that can result in air bag deactivation or inadvertent deployment of the air bags.
Risk and remedy
Risk
Deactivated air bags increases the risk of injury. Inadvertent deployment of the air bags increase the risk of a crash.
Remedy
Volkswagen will notify owners, and dealers will install new software and replace the air bag ECU as necessary, free of charge. The recall began November 25, 2019. Volkswagen's number for this recall is 69Z5.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the…
Risk and remedy
Risk
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Remedy
Volkswagen will notify owners, and dealers will repair the vehicles to make them fully compliant or Volkswagen will repurchase them if necessary, free of charge. The recall began November 29, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2015 Volkswagen Tiguan vehicles manufactured January 15, 2015, to January 21, 2015, and 2015 Audi Q5 vehicles manufactured January 13, 2015, to February 3, 2015. The affected vehicles are equipped with driver and front seat passenger seat-mounted air bag inflators that may…
Risk and remedy
Risk
In the event of a crash necessitating deployment of a seat-mounted air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Volkswagen will notify owners, and dealers will replace the side air bag modules, free of charge. The recall began July 7, 2016. Owners may contact Audi customer service at 1-800-822-2834 or Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69M1 (for Audi) and 69L9 (for VW).
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2015 Tiguan vehicles manufactured January 22, 2015, to March 20, 2015. These vehicles may be equipped with Certification labels that are missing the required tire pressure information and they may state incorrect weight and loading information. As such, these vehicles fail to…
Risk and remedy
Risk
If the labels have incorrect weight and loading information, the operator may overload the vehicle which could cause vehicle instability, increasing the risk of a crash.
Remedy
Volkswagen will notify owners, and dealers will correct the information on the certification label, free of charge. The recall began on June 12, 2015. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01A5.
Owner complaints
62 complaints1 involved a crash1 involved a fire4 injuries
What owners report most
Latest complaints
- Electrical system · Engine
Epc light is on
- Steering
We are experiencing a recurring safety issue with our 2015 Volkswagen Tiguan. Upon startup, the power steering warning light consistently illuminates and remains on for 5 to 30 minutes. During this time, the vehicle has no functional power steering, making it extremely difficult and unsafe to…
We are experiencing a recurring safety issue with our 2015 Volkswagen Tiguan. Upon startup, the power steering warning light consistently illuminates and remains on for 5 to 30 minutes. During this time, the vehicle has no functional power steering, making it extremely difficult and unsafe to drive—particularly in residential areas or parking lots where maneuverability is essential. Once the light goes out, steering returns to normal. This occurs regardless of outside temperature or driving conditions and is now happening daily. This presents a serious safety concern, especially if immediate vehicle use is required or if it occurs in traffic.
- Air bags
Car was recently repaired from a deer related accident. Within a week of getting car back I heard an unwinding like sound from steering wheel area while making a left hand turn into parking lot. My airbag light came on and all steering wheel functions like buttons and horn ceased to operate. I did see that this year Tiguan did have an airbag recall.
- Engine
Premature timing chain failure (at 70,000 miles). Regularly maintenanced. Confirmed by mechanic. Check engine light notified 2 months prior to failure.
- Air bags · Steering
Our 2015 Tiguan has consistently had issues with the clock spring. We are now needing a third clock spring only 6 months from the last warranty repair. Yes the vehicle is available for inspection. This issue is serious due to the airbag being non operational until we get this fixed. Additionally…
Our 2015 Tiguan has consistently had issues with the clock spring. We are now needing a third clock spring only 6 months from the last warranty repair. Yes the vehicle is available for inspection. This issue is serious due to the airbag being non operational until we get this fixed. Additionally, the horn ceases to work as well, which although its not as serious as our airbag not working, its still nice to have it as a safety tool to indicate your presence to other drivers on the road. I'm not sure if the component has been inspected by the manufacturer or anyone else. We have had a warranty repair on it through the dealership so they verified this was an issue that needed replacing. Until the issue occurs there are no warning lights or anything to notify you from the cars system. There is however an audible "clicking" sound as you turn the steering wheel. The sound usually occurs sporadically for a short while before the clock spring breaks again. Upon breaking, you can hear a slightly louder click or pop and a notification/indicator comes up on the dash to indicate that the airbag is not operational.
- Unknown or other
Car stalled while driving on the highway. No warning codes and mechanics cannot find a reason. This has happened twice before in past year with warning codes but all have been addressed yet it has stalled again with no code now. This has been costly, very dangerous and cannot feel safe driving.
- Air bags · Electrical system
Airbag light comes on indicating that the airbags are not functioning properly per the instrument panel. A recall item on this particular model not listed under my VIN number, however, it is, I didn’t quote the complaints from other VW Tiguan who have experienced the same thing. Apparently this was…
Airbag light comes on indicating that the airbags are not functioning properly per the instrument panel. A recall item on this particular model not listed under my VIN number, however, it is, I didn’t quote the complaints from other VW Tiguan who have experienced the same thing. Apparently this was a recall item that happened in November 2019. The first time my instrument Dental started indicating any issues was after it was serviced July 2021 although it was intermittent. Eventually it became an everyday thing. The airbags are always an indicator and every third start up will trigger intermittent signals that clear once the vehicle is turned off and turned back on yet airbag warnings are still adamant. Be present anytime the vehicle is in the on position.
- Electrical system · Engine · Service brakes
Repeated failure of EPS system causing highway breakdowns - detail in attachment
- Unknown or other
The manufactured rear camera and lock. Have been having water leaking in do to improper placing of lock and camera. It has stop working.
- Engine · Service brakes · Wheels
Eagle valley motors sold me an unsafe car I kept telling them that the brakes were bad the transmission fluid was dark and the engine oil was black the tires were bad it was in real bad need of a tuneup I wrote and told the bbb about it and they did absolutely nothing I told Carlos he will lie…
Eagle valley motors sold me an unsafe car I kept telling them that the brakes were bad the transmission fluid was dark and the engine oil was black the tires were bad it was in real bad need of a tuneup I wrote and told the bbb about it and they did absolutely nothing I told Carlos he will lie about it just like how they lied to the bbb about getting in touch with me these people need to be out of business they put profits over people and they’re safety and I’m not the only one they’ve done this to I want all my money back I put close to $2000 dollars in this car 600 For the tires 703.76 for the brakes and tuneup 247.82 for the transmission 117.00 for the oil change they lied and said all that was taken care of bologna it wasn’t I have pictures of all that they said they did and did not I’m out a lot of money because of them I’m a senior on a super fixed income and they took total advantage of me a senior and they put profits over my safety as well as my Family and Friends and my Service Animal i want to pursue this these people need to be held accountable for doing this not only to me but others as well and if You can’t help me please get me someone who can Thank You for your help time and service I really appreciate it I wanted to upload more photos the brake photos and tires it wouldn’t let me I have them and I want You all to have them
- Air bags · Electrical system · Steering
I have a 2015 VW Tiguan, VIN: [XXX]. The Steering Wheel Clock Spring has gone bad causing multiple failure lights to come on and has also caused the car to be difficult to drive. Especially the steering. Most of the systems themselves are not failing, it is just the Clock Spring giving faulty…
I have a 2015 VW Tiguan, VIN: [XXX]. The Steering Wheel Clock Spring has gone bad causing multiple failure lights to come on and has also caused the car to be difficult to drive. Especially the steering. Most of the systems themselves are not failing, it is just the Clock Spring giving faulty readings to the car's computer. The lights that are on are the Green Break light, the Yellow Airbag and safety belt pretensioner system malfunction, and the Yellow Steering Wheel System light. The cause of this Clock Spring failure was because the car battery died. After we replaced the battery, the warning lights came on. The dealer had said it was the Steering Wheel Clock Spring that is causing all the system lights to come on. The dealer made me pay for the replacement ahead of time because he said that there was a long waiting list for the part that was being manufactured in Ukraine (?). [XXX]i is the service manager that made me pay for the future warranty repair. The local VW dealership in Waipio has made it extremely difficult to get this repaired under warranty or by a recall. I did get a notice for a class action lawsuit opened against VW and this issue. There is also an extended warranty repair, except my VW had too many miles (88K), and they said this year was skipped over for some reason. The Lawsuit is Water Pump Settlement 7577, PO Box 2636, Faribault, MN, 55021-9636. The attorney handling the case is [XXX]. I did not sign up for this lawsuit because again the year 2015 Tiguan was excluded for some reason that I do not understand. Please note that in Europe the very same part on this year VW Tiguan has been recalled. Why haven't they recalled the it here in the United States? INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
- Air bags · Unknown or other
The clock spring went out on my car. This is a known defect at VW. My horn and airbags do not work now. Both are essential to safe driving. The part is backordered and people have been waiting for months. VW is letting people drive in death traps vehicles and recklessly allowing people to put…
The clock spring went out on my car. This is a known defect at VW. My horn and airbags do not work now. Both are essential to safe driving. The part is backordered and people have been waiting for months. VW is letting people drive in death traps vehicles and recklessly allowing people to put themselves in danger because they cannot afford new vehicles nor will VW provide rental cars while the part is on backorder. We need help. VW has a reputation for taking advantage of these situations and doing nothing. Please help us. VW won't.
- Air bags
The airbag clock spring on my 2015 Tiguan broke in June. The car has a warranty extension for this failure, but no parts are in stock. It has now been 2 months and neither the dealer (Hendrick VW in Frisco, TX) nor VW Customer "Care" can help. There is not even a date for the replacement part…
The airbag clock spring on my 2015 Tiguan broke in June. The car has a warranty extension for this failure, but no parts are in stock. It has now been 2 months and neither the dealer (Hendrick VW in Frisco, TX) nor VW Customer "Care" can help. There is not even a date for the replacement part available. My daughter is (was) the main driver and I don't want her driving an unsafe vehicle without horn / airbag. Worse, the registration has now expired, as the car can't pass the State Safety inspection required to renew the sticker. Car is now just parked until further notice.
- Air bags
My 2015 VW Tiguan has a broken clock spring. The clock spring functions to control the airbag deployment, horn and dashboard screen controls. This is a significant safety risk, as the steering wheel airbag will not deploy in a crash. A certified Volkswagen technician diagnosed the issue at a VW…
My 2015 VW Tiguan has a broken clock spring. The clock spring functions to control the airbag deployment, horn and dashboard screen controls. This is a significant safety risk, as the steering wheel airbag will not deploy in a crash. A certified Volkswagen technician diagnosed the issue at a VW dealership. The airbag dashboard light is on, indicating that the airbag will not deploy in a crash. No warnings prior to failure, car operated well, with no issues before this was reported. Volkswagen is aware of the issue. They will be able to fix it, under warranty, but the parts are on backorder with no ETA as parts are manufactured in the Ukraine. This is a widespread issue across many VW models and model years. My car is not identified in the recall and there are thousands of cars waiting for the same repair. A recall should be issued. Having a safety issue like this, with no proposed time for resolution is unacceptable.
- Air bags › Frontal › Driver clockspring/spiral cassette
Broken clock spring affecting all collision safety systems such as airbag deployment and collision avoidance like horn and cruise control along wiht computer functions controlled exclusivley through the steering wheel.
- Steering
While driving steering became very stiff and I could not turn the car. The red steering icon lit up on the dashboard and a gurgling sound was coming out from underneath the dash. The car only has 50,000 miles and I have never experienced a steering problem the car was nearly underivable. I took…
While driving steering became very stiff and I could not turn the car. The red steering icon lit up on the dashboard and a gurgling sound was coming out from underneath the dash. The car only has 50,000 miles and I have never experienced a steering problem the car was nearly underivable. I took it to the dealer and they stated there was a 50851 Fault Torque Sensor Reading out of range and the steering rack had to be replaced with updated harness tierods and related hardware
- Air bags › Frontal › Driver clockspring/spiral cassette · Electrical system
The contact owns a 2015 Volkswagen Tiguan. The contact stated that the horn became inoperable. The air bag warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that the clockspring needed to be replaced; however, the part was on backorder. The vehicle was…
The contact owns a 2015 Volkswagen Tiguan. The contact stated that the horn became inoperable. The air bag warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that the clockspring needed to be replaced; however, the part was on backorder. The vehicle was not repaired. The manufacturer was contacted but no additional assistance was provided. The approximate failure mileage was 67,000.
- Air bags
Airbag light comes on. There has been no accident to cause this
- Air bags
Airbag error light has been on since February 2022, clockspring malfunctioned and is covered under warranty. There are no loaner cars available forcing me to drive an unsafe vehicle with no airbags. The part has been on back order with no estimated date of arrival.
- Air bags · Electrical system · Steering
While driving in a congested area of Jacksonville, FL a small child pulled bike from behind another vehicle, I attempted to sound my horn in an attempt to get the child’s attention or that of the other driver. The horn failed. I continued to try and nothing. I noticed the airbag light on. I called…
While driving in a congested area of Jacksonville, FL a small child pulled bike from behind another vehicle, I attempted to sound my horn in an attempt to get the child’s attention or that of the other driver. The horn failed. I continued to try and nothing. I noticed the airbag light on. I called the VW dealership and was told this is a problem with the clock spring in the steering wheel behind the airbag. This part controls all the functions of the steering wheel. He also mentioned NHTSA has several complaints and the warranty was extended to 120,000 miles. This is relatively a low threshold as more and more people are keeping cars longer with cost. I have 121,190 miles on my Tiguan and am told this is an $800 fix. It is only a miracle this child was not killed. I would be curious how many have been injured, or killed, and the faulty spring has not been pinpointed. I believe this is and immediate threat to safety as one cannot be sure if the airbag will work nor can you summons help with the panic feature as the horn does not work. I believe an immediate recall should be issued regardless of mileage.
- Air bags › Frontal › Driver clockspring/spiral cassette
The contact owns a 2015 Volkswagen Tiguan. The contact stated that the horn was inoperable. The air bag warning light illuminated. The vehicle was taken to the local dealer where it was diagnosed that the steering wheel clock spring needed to be replaced. The dealer informed the contact that…
The contact owns a 2015 Volkswagen Tiguan. The contact stated that the horn was inoperable. The air bag warning light illuminated. The vehicle was taken to the local dealer where it was diagnosed that the steering wheel clock spring needed to be replaced. The dealer informed the contact that the parts for repair were on backorder. The vehicle was not repaired. The manufacturer was notified of the failure but did not provide further assistance. The failure mileage was approximately 74,000.
- Unknown or other
The clock spring broke very suddenly over two months ago. The airbag light came on and the steering wheel started to make a twisting noise when I turned it. My steering wheel controls and horn stopped working. The VW dealer diagnosed the problem as the clock spring, and stated that they would order…
The clock spring broke very suddenly over two months ago. The airbag light came on and the steering wheel started to make a twisting noise when I turned it. My steering wheel controls and horn stopped working. The VW dealer diagnosed the problem as the clock spring, and stated that they would order the part and it would be replaced for free since it was part of a recall. The dealer has been unable to get the part for two months with no delivery date in sight. The inconvenience of not being able to access bluetooth and steering wheel controls is an annoyance, but not having a functioning horn has been a huge liability. In that time, I have nearly been hit by other drivers twice, and was unable to alert them with my horn. One of those events was almost a head on collision...the oncoming car drifted into my lane because the driver was looking at her phone. I was able to swerve onto the shoulder to avoid an accident. I was lucky that there were no obstructions or pedestrians. My car is unsafe to drive and yet I have no other option.
- Air bags · Electrical system
This morning I realized that my spring clock isn’t working. My air bag light is on saying error air bag. I have no controls on my steering wheel.
- Electrical system
When I press the unlock button on the remote fob, all the doors unlock except the drivers door. I then have to open the rear door, reach the handle on the drivers door and open it. The VW Dealer want $245.00 just to find the problem.
- Electrical system · Structure › Body · Unknown or other
VW panoramic roof was leaking behind plastic and roof covering without visible signs to the floor . We only figure it out after 3 years . Electric failure noticed after a year of ownership . Keyless entry , stop / start engine and what most dangerous car stoped in the middle of the street…
VW panoramic roof was leaking behind plastic and roof covering without visible signs to the floor . We only figure it out after 3 years . Electric failure noticed after a year of ownership . Keyless entry , stop / start engine and what most dangerous car stoped in the middle of the street /fortunately not busy street . And it took a while to start engine again. Also fire hazard because electric damaged by the water . There was recall because of fire hazard in VW Tiguan 2015 and panoramic roof issue but notes was sent only a few customers . At least 10 lawsuits was filed already . VW refuse to fix the problem . And we don't have money to fix it because its not just about roof leak but electric , carpet fool of mold and other water damage and cost of fixing it will exceed the cost of this car . Technically it's flooded car because of manufacturer defect . Car has only 58000 miles.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010024Lack of paint under roof
- 11010022Engine Oil Standards
- 11010021Additional reporting
- 11010011Vehicle Concerns Before Recall Repair Available
- 11008861Fluid requirements
- 11008860Manual transmission noise diagnosing
- 11008858A list of engine oil that meet Volkswagen Engine Oil Standards
- 11008857How to perform the engine oil consumption measurement
- 11008856Checking Engine Oil and correctly reading dip stick
- 11008853How to manage software versions using VW diagnostic Tool
- 11008852Recommended Gasoline Quality
- 11008851Engine Misfire Diagnostic Aid
- 11008850Fuel additive to help with misfire faults
- 11008846Wind & Water Leak Checking
- 11007398Battery testing
- 11007393Engine Oil Standards
- 11005825Engine oil quality standards
- 11005820Engine Assembly Tip
- 11005819Engine Replacement Tip
- 11002875Engine oil quality standards
- 11001508Engine oil quality standards
- 10253481Carefree Maintenance and VW Care Maintenance Plans Interim AdBlue Refills -? Diesel Engines Model Year 2015 and Newer
- 10253477Volkswagen Carefree Maintenance Program ? Diesel Engines Model Year 2015 and Newer
- 10253474This communication contains important information and SAGA claim entry requirements for the Volkswagen Carefree Maintenance Program for all Model Year 2015 and newer VW models with Gasoline Engines.
- 10253473Volkswagen Care Scheduled Maintenance Interval Time or Mileage Guidelines
- 10253262VW Engine oil quality standards
- 10253215Exterior Lights, Moisture Accumulation
- 10253201Car-Net? Operating Control Unit (OCU/J949) Service Guidelines & General Information
- 10253198Infotainment Worksheet (U.S. Only)
- 10253192Infotainment Worksheet (U.S. Only)
- 10252942Damage to Data Link Connector (DLC) from Aftermarket Devices (Cannot Communicate with Vehicle OBD System)
- 10252208AC Compressor Replacement, Refrigerant Circuit Flushing Requirement
- 10250798VW Engine oil quality standards
- 10250695Carefree Maintenance Coverage for Interim Oil Changes for Certain 2009 ? 2015 MY Volkswagen TDI Clean Diesel Engine Vehicles Registered in the State of Minnesota Only (US Dealers
- 10250694Roadside Assistance, and Carefree Maintenance
- 10249418VW Engine oil quality standards
- 10249414A/C Compressor leak diagnosis
- 10249138Airbag / Pyrotechnic Safety Belt Deployment Inquiries, update to contact information due to retirement.
- 10249136Addressing Cybersecurity or Vehicle Hack concerns
- 10245617Reporting procedure for A/C compressor replacement regardless of the reason for failure. Update to model year applicability and new warranty GFF labor operation number
Every Volkswagen Tiguan model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.