1992 Volvo 960
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 1992 Volvo 960. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Owner complaints
21 complaints2 involved a fire1 injuries
What owners report most
Latest complaints
- Electrical system
1992 volvo 960 series stalled while driving at high speeds. the power windows and locks also ceased functioning when the vehicle stalled. *kb the vehicle jerked prior to stalling. the vehicle battery would go dead if parked one day. the vehicle was taken to the dealer twice but they were unable to correct the problem. *nm
- Electrical system · Engine and engine cooling › Engine
1992 960 stalls while driving. *Ts the dealer attempted to remedy the problem. the vehicle continued to stall while driving at high speeds. the vehicle would make a jerking motion before shutting off. the vehicle would also stall while parking. the power windows and door locks malfunctioned.…
1992 960 stalls while driving. *Ts the dealer attempted to remedy the problem. the vehicle continued to stall while driving at high speeds. the vehicle would make a jerking motion before shutting off. the vehicle would also stall while parking. the power windows and door locks malfunctioned. The battery died if the vehicle was parked for 1 day. the vehicle was taken to the dealer and it was determined that there was an electrical drain on the circuit for the power windows and shiftlock circuit. *nm
- Tires › Tread/belt
Problem consisted of tread separation despite proper inflation of 40 psi and maintaining 50 mph maximum speed limit. in contacting local firestone / bridgestone dealer to claim a replacement by manufacturer warranty for this vehicle safety item, I was informed that the official decision from…
Problem consisted of tread separation despite proper inflation of 40 psi and maintaining 50 mph maximum speed limit. in contacting local firestone / bridgestone dealer to claim a replacement by manufacturer warranty for this vehicle safety item, I was informed that the official decision from 'headquarters' was that my warranty claim would not be honored due to the tire being "in a hot trunk for ten years". if this IS the official stance of firestone / bridgestone they should provide a written notice to all affected early model volvo owners with this spare tire that their tires have a 'shelf life' and need to be discarded after a period of time despite no outward signs to the contrary. this spare tire has seen limited use as can be seen by the depth of the tread and IS not showing any signs of 'dry rot'. in fact, it appears to have been coated with a preservative that has left the tire's exterior flexible and free of any cracks or outward signs of aging. for your reference, the entire dot code on the tire's side wall IS wf P7 B2E T441 and there IS a notation that the tire was made in spain. I can also provide nhtsa with photos of the tire in question via e-mail or ship you the actual tire for your indepth examination if provided a fed-ex or ups account number and a shipping address. please feel free to contact me if I can provide you with any additonal information or answer any questions you may have. I will be e-mailing the nhtsa webmaster a transcript of the e-mail communication that has been circulated between firestone / bridgestone, volvo customer service and i.
- Engine and engine cooling › Engine
Timing belt failed, dealer replaced the timing belt, drive belt, camshaft sensor and had to rebuild the cylinder head with new valves. *slc *mj *dt ph (daughter lucy picardi on behalf of mother) *jb *cb
- Engine and engine cooling › Engine › Gasoline
The aluminum alloy in the block failed resulting in a line of pinholes in the side of the block which caused low coolant in the radiator, the leak caused the vehicle to loose a gallon of coolant every ten miles causing the radiator to boil rendering the car undriveable, oil was also leaking from block parallel to those bleeding coolant. nlm
- Engine and engine cooling › Engine
Engine block began leaking first coolant and then oil directly through the side of the block just below the exhaust manifold. Despite efforts to plug the leak, it became so large, a gallon every 10 miltes, that the engine became unusable. We had to replac. *ak
- Steering
While driving the vehicle suddenly swerved and resulted in collision with the road barrier. *mjs
- Engine and engine cooling › Engine
The timing belt on this vehicle was replaced at 60000 miles service. The service invoice states "replace timing belt and install damper. R/r timing belt and damper as per bulletin" now less than 30,000 miles later the timing belt has broken with estimated repair cost of $ 3000. What IS the bulletin…
The timing belt on this vehicle was replaced at 60000 miles service. The service invoice states "replace timing belt and install damper. R/r timing belt and damper as per bulletin" now less than 30,000 miles later the timing belt has broken with estimated repair cost of $ 3000. What IS the bulletin they refer to??? IS there an implied warranty for this product replaced per the bulletin??? what IS the problem that necessitated the bulletin in the first place??? Note that service bulletin 2003 regarding this vehicle refers to engine replacements on this vehicle and calls for replacement with a 1995 engine incorporating a wider timing belt...... IS there a problem with the factory timing belt or assembly that would cause repeated failures??? also...the exhaust pipe repeatedly comes apart at the catalytic converter. A friend has the same model volvo...same exhaust pipe problem. *ak
- Engine and engine cooling › Engine
07/11/99 driving the volvo +/-40 mph - not under load - & engine quit - metal on metal noise - pulled off roadway & called a wrecker. timing belt had broken 1,250 miles short of next change. called volvo of north america - they stated it was a matter btwn me & dealer who last changed the timing…
07/11/99 driving the volvo +/-40 mph - not under load - & engine quit - metal on metal noise - pulled off roadway & called a wrecker. timing belt had broken 1,250 miles short of next change. called volvo of north america - they stated it was a matter btwn me & dealer who last changed the timing belt. this dealer (sonny king volvo, birminghan, al) IS now out of business - but work order showed no evidence that the timing belt was replaced - even though the charge for service was exactly what the service manager quoted me for a belt replacement & the rest of the 60,000 mile service. I paid for the maintenance - it was never rendered. volvo of north america stated "it's a lick on you for not reading your service order." I paid $2,300 for a complete new head & replacement costs. got the car back in the fall, drove it about 2 weeks and it started spraying oil all over the exhaust system. the local volvo dealer who did the head replacement took the car back - did some repair, at no cost & returned the vehicle within a week. the car never ran correctly and lost coolant everytime it was driven. in november of 1999 - it got so it required more coolant than fuel so I garaged the car until I had time to get it checked out by another volvo shop. used the vehicle for short (around town) trips - in february - I noticed it was taking on more than a gallon of water to drive 16 miles to work & back - had the volvo trailered back to the volvo shop that changed the head - was informed the aluminum block had cracked and now I need to come up with $7,200 (roughly) for a new block. I can get it down to +/- $4,000 to get a used engine. volvo of north america again notified and their response to my wife was, "you were lucky to get 100,000 miles out of the car. we don't make that model anymore. this problem IS between you and the dealer that changed the head." *ak
- Engine and engine cooling › Engine
Engine block cracked, causing fuel leakage. please give any further details.*ak
- Electrical system › Ignition › Switch
After turning the ignition car when up in flames. volvo claims that the damage was so severe that they could not find a cause. *ak
- Electrical system › Wiring › Front underhood
After turning the key smoke came up from under the front hood. in spite of taking the key out the engine continued to make noise. occasionally the engined stopped, but then started again. eventually the whole engine compartment when up in flames. I want to report this and found out if this IS a known problem. thank you. *ak
- Engine and engine cooling › Engine › Gasoline
Engine block leaks coolant to the outside. At failure the escaping coolant produced smoke and engine overheates. yh
- Engine and engine cooling › Engine › Gasoline
The original cylinder block cracked in the same spot as the replacement. volvo has two service bulletins on replacing defective/damaged cyclinder blocks for this model: 221943 march 97 and 221945 june 97. volvo IS unwilling to take responsibilty for a possible design defect.
- Air bags › Frontal › Sensor/control module
Air bag warning light remains illuminated, indicating malfunction within the system. Cause unknown. dealer cannot identify the problem. please give any further details. *ak
- Engine and engine cooling › Engine › Gasoline
Driver attempted to start vehicle, there was an explosion and smoke poured from from under the hood. upon inspection, found the intact manifold had been forcibly separated from the engine, the main fuel line between the fuel pump and the fuel distibuter was severed, and a cup or more of fuel lay puddled under the vehicle.
- Engine and engine cooling › Engine
Timing chain broke causing engine to fail.
- Engine and engine cooling › Engine
The engine block IS cracked, causing the vehicle to leak oil and coolant. The dealer has been notified. *ak
- Engine and engine cooling › Engine
Consumer was driving and car stopped with no warning, dealer said it was the timming belt . Please describe . *ak
- Electrical system › Ignition
Vehicle stalls /vibrates in traffic without any prior warning. *Ak
- Engine and engine cooling › Engine
Timing belt broke causing major internal damage to engine; according to manual, timing belt should have been changed at 60,000 miles. tt
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Inadvert. Air bag deploys
There is no summary currently available
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10212892Shipping and Handling of Volvo Lithium-ion 48V Mild Hybrid Battery to Global Battery Solutions (GBS)
- 10212891VIDA QR Scanner Mobile App
- 10181041Mandatory Tool List bulletin: Volvo mandatory Special Tools are necessary for technicians to properly diagnose and repair Volvo cars. They are used in development of Volvo labor operations and repair methods, and promote safety and quality repairs in a timely manner. Tools are classified as mandatory because associated repairs and/or diagnostics cannot be completed properly without them.
- 10178503Mandatory Tool List bulletin: Volvo mandatory Special Tools are necessary for technicians to properly diagnose and repair Volvo cars. They are used in development of Volvo labor operations and repair methods, and promote safety and quality repairs in a timely manner. Tools are classified as mandatory because associated repairs and/or diagnostics cannot be completed properly without them.
- 10171676Mandatory Tool List bulletin: Volvo mandatory Special Tools are necessary for technicians to properly diagnose and repair Volvo cars. They are used in development of Volvo labor operations and repair methods, and promote safety and quality repairs in a timely manner. Tools are classified as mandatory because associated repairs and/or diagnostics cannot be completed properly without them.
- 10169394This is a Technical Journal: Swapping control modules from vehicle to vehicle for diagnostics should be avoided. Swapping control modules may result in consequential damage to the swapped control module and in certain cases several other control modules in the vehicle. Swapping the Driver Information Module (DIM) is strictly forbidden as the DIM it is the main carrier of the odometer function, and will, in case of swapping, result in manipulated odometer value. Service: Please do NOT swap any control modules from vehicle to vehicle for testing, unless instructed to do so in a Vehicle Report by the Technical Helpdesk
- 10169393This is a Technical Journal: Swapping control modules from vehicle to vehicle for diagnostics should be avoided. Swapping control modules may result in consequential damage to the swapped control module and in certain cases several other control modules in the vehicle. Swapping the Driver Information Module (DIM) is strictly forbidden as the DIM it is the main carrier of the odometer function, and will, in case of swapping, result in manipulated odometer value. Service: Please do NOT swap any control modules from vehicle to vehicle for testing, unless instructed to do so in a Vehicle Report by the Technical Helpdesk
- 10169391Software Installation Policy changes.
- 10169389This is a Service Manager Bulletin: Technician Skillset Requirments
- 10169036Mandatory Tool List bulletin: Volvo mandatory Special Tools are necessary for technicians to properly diagnose and repair Volvo cars. They are used in development of Volvo labor operations and repair methods, and promote safety and quality repairs in a timely manner. Tools are classified as mandatory because associated repairs and/or diagnostics cannot be completed properly without them.
- 10169021Service Manager Bulletin TITLE : Service Action Notification Re - Mails GROUP : NO : ISSUING DEPARTMENT : CAR MARKET : Product Safety & Compliance United States and Canada 00 325 REFERENCE BULLETINS : DATE : SMB00 - 323 and SMB00 - 323A YEAR MONTH DAY SERVICE SERVICE WARRANTY 2013 02 15 MANAGER WRITER ADMINISTRATOR Service Personnel : Read and initial Page 1 of 1 Volvo monitors completion rates for all service actions and will complete notification re - mails to vehicle owners when necessary . Listed below are the latest notification re - mails . Please refer to SMB 00 - 323 and SMB 00 - 323A for information on how and where to find the related Service Action documents in VRC2 and TIE . FEBRUARY RE - MAILS Action Description # of Re - Mails Service Campaign 236 Washer Reservoir Sensor Canada ? 295 Recall 129 Brake Vacuum Pump U.S . ? 3,430 Recall 245 Replace Fuel Lines U.S . ? 48 MARCH RE - MAILS Action Description # of Re - Mails Recall 246 Inspect P / S Return Hose U.S . ? 1,367 Recall 246 Inspect P / S Return Hose Canada ? 95 Recall 251 Inspect Underbody Coating Canada ? 54 Recall 255 TCM Software Upgrade U.S . ? 499 Recall 256 TPMS Warning Message U.S . ? 123 Please be prepared to accommodate vehicle owners that may contact you regarding these actions . ? Fixed Right ? First Time ? Produced in the USA and available as an electronic document . Hard copy documents are printed in USA on recycled paper containing a minimum of 50 % wastepaper and 10 % post - consumer waste . 2013 VOLVO CARS OF NORTH AMERICA , LLC
- 10167953Software Installation Policy changes.
- 10167952Descripition of Goodwill Policy and Guidelines.
- 10167915Dice Tool bulletin explaining the offer.
- 10167872This is a Service Manager Bulletin: Service Scheduling system enhancements. Improving Service Action/Recall scheduling.
- 10167861This is a Service Manager Bulletin: The online bookstore, www.volvotechinfo.com, serves Volvo Retailers, employees, Independent Repairers and customers throughout the United States and Canada by providing easy order-access to service, parts and owners? literature over the Internet.
- 10167854Mandatory Special Tool List
- 10167817This is a Parts Bulletin: Wheel Cross Reference, used to assist in identifying the correct spare replacement wheel, by stamping, name and size.
- 10167808This is a Parts Bulletin: Wheel Cross Reference, used to assist in identifying the correct spare replacement wheel, by stamping, name and size.
- 10167722VOLVO CARS SERVICE AND PARTS BUSINESS Technical Journal TITLE : Vehicle type and platform identification REF NO : ISSUING DEPARTMENT : CAR MARKET : United States and Canada TJ 19245 Technical Service PARTNER : ISSUE DATE : 3 US 7510 Volvo Cars North America YEAR MONTH DAY 2014 02 06 FUNC GROUP : FUNC DESC : 0 Publications Page 1 of 3 Attachment Vehicle Type Eng Struc Week Type Eng Sales Body Gear Steer Model Year Plant Chassis range Desc Range XXX 1927 - 9999 0000001 - 0999999 0 - 0 CSC Customer Symptom Codes Code Description 1C Administrative and Factory scheduled maintenance / Administrative and Factory scheduled maintenance DTC Diagnostic Trouble Codes Rows beginning with * are modified Note ! If using a printed copy of this Technical Journal , first check for the latest online version . Text In our Service Literature , a vehicle is often referred to by its ? type ? , not its ? model ? . For example the 1999 - 2006 Model Year S80 is type ? 184 ? . You may also see the designation , for example ? P2X ? . This is referring to a platform type or vehicle family . If a document states ? P1X ? or ? 5XX ? as an example , it will apply to all models within the platform type . ? 54X ? will apply to the ? 544 ? , ? 545 ? and ? 542 ? models . ? X ? represents variable data . ? Right first time in Time ? Produced in the USA and available as an electronic document . Hard copy documents are printed in USA on recycled paper containing a minimum of 50 % wastepaper and 10 % post - consumer waste . 2014 VOLVO CARS OF NORTH AMERICA , LLC Technical Journal 19245 Platform Model Type Model Years Comments P3 S80 124 2007 - V70 135 2008 - 2010 XC70 136 2008 - XC60 156 2010 - S60 134 2011 - V60 155 2015 - P2 S80 184 1999 - 2006 V70 285 2001 - 2007 XC70 295 2001 - 2007 S60 384 2001 - 2009 XC90 275 2003 - P1 S40 544 2004 - 2012 V50 545 2005 - 2012 C30 533 2007 - 2013 C70 542 2006 - 2013 X40 S40 644 2000 - 2004 V40 645 2000 - 2004 900 940 9
- 10167697Midtronics psc-550s and psc-700 vehicle power supply information
- 10164860This is a Service Manager Bulletin: Technician Skillset Requirments
- 10164857Retailers should only use a Volvo part number on claims for items purchased directly from Volvo. Failure to follow this policy will result in claim adjustments. Warranty reimbursement rates and quantity limits for the parts listed, with the exception of the oil part numbers, Wynn?s Airco-clean, R134A and R1234YF are set by Volvos Parts Department and based on the pricing in effect on the repair date. For the most current pricing retailers must refer to the parts system. Reimbursement rates for oil part numbers, Wynn?s Airco-clean, R134A and R1234YF are set by the Warranty Department. Updated parts pricing for these parts are provided via a Warranty CPI.
- 10164856Retailers should only use a Volvo part number on claims for items purchased directly from Volvo. Failure to follow this policy will result in claim adjustments. Warranty reimbursement rates and quantity limits for the parts listed, with the exception of the oil part numbers, Wynn?s Airco-clean, R134A and R1234YF are set by Volvos Parts Department and based on the pricing in effect on the repair date. For the most current pricing retailers must refer to the parts system. Reimbursement rates for oil part numbers, Wynn?s Airco-clean, R134A and R1234YF are set by the Warranty Department. Updated parts pricing for these parts are provided via a Warranty CPI.
- 10164851Software Installation Policy changes.
- 10164132Description of Goodwill Policy and Guidelines.
- 10163310This is a Service Product Journal: Information Notice. We process the personal data that you provide in connection with the creation of your VIDA account. The purpose of our processing is to administer your VIDA account (from registration to eventual termination of the account), to provide you with all the functionality related to VIDA, to allow access to VIDA and to communicate updates related to VIDA. Log data generated when using VIDA is processed as necessary or appropriate to safeguard the security and functionality of VIDA for example against malware or unauthorized access.
- 10161792Winter Wheel Applications including rim sizes, steel wheel parts numbers and wheel cover part numbers
- 10159065Software Installation Policy changes - Canada
- 10159064Software Installation Policy changes.
- 10159056This bulletin is a service manager bulletin. Seat Belt Extender.
- 10157931Software Installation Policy changes - Canada
- 10157852Mandatory Tool List bulletin: Volvo mandatory Special Tools are necessary for technicians to properly diagnose and repair Volvo cars. They are used in development of Volvo labor operations and repair methods, and promote safety and quality repairs in a timely manner. Tools are classified as mandatory because associated repairs and/or diagnostics cannot be completed properly without them.
- 10157726This bulletin is a service manager bulletin. Seat Belt Extender.
- 10156289This is a Service Manager Bulletin. This bulletin is a list of equipment recommended by Volvo to it's dealer or any shop maintaining or repairing Volvo's. The equipment can be provided by Volvo's equipment supplier
- 10156288Road Force wheel balancing is the proper tool for diagnosing and repairing such issues and all of our retailers need to be prepared for these issues.
- 10156282This is a Technical Journal: Vehicle Key Not Found
- 10156271Software Installation Policy changes - Canada
- 10156264Winter Wheel Applications including rim sizes, steel wheel parts numbers and wheel cover part numbers
- 10156263This is a Parts Bulletin: Hazmat Return Transportation Documentation and requirements
Every Volvo 960 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.