2014 Audi Q7
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Have the VIN?
These records cover every 2014 Audi Q7. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
2 recalls name the 2014 Audi Q7. Newest first.
Volkswagen Group of America, Inc. (Audi) is recalling certain 2009-2015 Q7 vehicles. The Gross Axle Weight Rating (GAWR) listed on the certification label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims,"…
Risk and remedy
Risk
An overloaded vehicle can increase the risk of a crash.
Remedy
Dealers will install an overlay label containing the correct rear GAWR on top of the existing safety certification label, free of charge. Owner notification letters were mailed April 24, 2023. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 50G5.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2013-2017 Audi Q5 and 2013-2017 Audi Q7 vehicles. These gasoline-powered vehicles have a fuel pump flange that may crack, allowing fuel to leak.
Risk and remedy
Risk
A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy
Audi will notify owners, and dealers will replace the fuel pump flange if cracks are present. Flanges that do not have cracks will have a protective film applied. These repairs will be performed free of charge. The recall began July 3, 2017. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 20Z8. Note: This recall is an expansion of recall 16V-660.
Owner complaints
46 complaints3 involved a crash2 injuries
What owners report most
Latest complaints
- Fuel/propulsion system · Service brakes
My car began leaking large amounts of fuel. Recall 20Z8 but Audi said my car wasn't eligible? Also upon starting the car driving the first few second the abs engages and slow down for around 20-30 seconds every time
- Fuel system, gasoline
The contact owns a 2014 Audi Q7. The contact stated that while attempting to trade the vehicle at a dealer, the team observed an abnormal fuel odor coming from the vehicle. While inspecting the vehicle, there was fuel dripping down the side of the fuel tank into a puddle underneath the vehicle. The…
The contact owns a 2014 Audi Q7. The contact stated that while attempting to trade the vehicle at a dealer, the team observed an abnormal fuel odor coming from the vehicle. While inspecting the vehicle, there was fuel dripping down the side of the fuel tank into a puddle underneath the vehicle. The vehicle was taken to the residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 66,000.
- Fuel/propulsion system
Gas leak under left passenger side of the vehicle.
- Engine and engine cooling › Exhaust system › Emission control › Gas recirculation valve (egr valve)
The contact owns a 2014 Audi Q7. The contact stated that while driving 60 MPH, there was an abnormal beeping sound coming from the warning light on the instrument panel. The message "Low Coolant" was displayed. In addition, the vehicle stalled. The contact was unable to move over to the side of the…
The contact owns a 2014 Audi Q7. The contact stated that while driving 60 MPH, there was an abnormal beeping sound coming from the warning light on the instrument panel. The message "Low Coolant" was displayed. In addition, the vehicle stalled. The contact was unable to move over to the side of the road. The contact raised the hood and refilled the coolant reservoir. The vehicle was taken to the dealer. The vehicle was not diagnosed or repaired. The contact stated that the vehicle was included in the Volkswagen Emissions Scandal several years ago, and the vehicle was repaired. The contact stated that the failure persisted. The contact related the failure to the EGR (Exhaust Gas Recirculation), where the valve recirculates exhaust gas to lower combustion temperatures and reduce nitrogen oxide (NOx) emissions. The manufacturer was not made aware of the issue. The failure mileage was approximately 111,000.
- Fuel system, gasoline
The contact owns a 2014 Audi Q7. The contact stated that while the vehicle was parked, there was an abnormally strong fuel odor coming from the vehicle. There was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with fuel filter flange failure.…
The contact owns a 2014 Audi Q7. The contact stated that while the vehicle was parked, there was an abnormally strong fuel odor coming from the vehicle. There was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with fuel filter flange failure. The contact was informed that the fuel filter flange needed to be replaced. The vehicle was being repaired. The manufacturer was made aware of the failure but provided no assistance. The contact referenced NHTSA Campaign Number: 17V298000 (Fuel System, Gasoline); however, the recall repair had been performed in December 2017. The contact was informed that the repair was not covered under warranty. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 38,000.
- Air bags
Component/System That Failed: The airbag system failed to deploy during a frontal collision. The vehicle’s front driver and passenger airbags did not activate at the time of impact. The airbag system is still present in the vehicle and is available for inspection upon request. ⸻ Safety Risk: The…
Component/System That Failed: The airbag system failed to deploy during a frontal collision. The vehicle’s front driver and passenger airbags did not activate at the time of impact. The airbag system is still present in the vehicle and is available for inspection upon request. ⸻ Safety Risk: The failure of the airbags to deploy during a significant front-end collision put my safety and the safety of my passengers at serious risk. The impact was forceful enough to cause frame displacement and over $11,000 in structural damage, rendering the vehicle inoperable. Had the collision occurred at a slightly higher speed or involved another passenger vehicle, the lack of airbag protection could have resulted in serious injury or death. ⸻ Reproduced or Confirmed by a Dealer or Service Center: The issue has not been reproduced, as it occurred during a single collision event. However, an independent body shop has confirmed structural frame damage, and Audi of America was provided photos, repair estimates, and the official police report. Audi reviewed the case but denied the claim, stating the crash “did not meet the deceleration threshold” for deployment — despite the vehicle being disabled in the crash. ⸻ Inspected By: •Police: Yes – an official California Highway Patrol report was filed (Report #231220583). •Insurance Representative: Yes – damage was assessed and repairs partially initiated. •Manufacturer: Yes – Audi of America reviewed photos and documentation submitted by me but declined further inspection. •Independent Service Center: Yes – initial damage assessment and frame displacement confirmed. ⸻ Warning Lamps or Symptoms: There were no warning lights or malfunction indicators related to the airbag system before the collision. The vehicle was operating normally at the time of the incident. Post-incident, the airbags never deployed and no system alerts were generated.
- Fuel system, gasoline
The contact owns a 2014 Audi Q7. The contact stated that while inside or outside the vehicle, there was an abnormally strong gasoline odor detected. There were no warning lights illuminated. The contact called the local dealer and was informed that the vehicle was previously repaired under NHTSA…
The contact owns a 2014 Audi Q7. The contact stated that while inside or outside the vehicle, there was an abnormally strong gasoline odor detected. There were no warning lights illuminated. The contact called the local dealer and was informed that the vehicle was previously repaired under NHTSA Campaign Number: 17V298000 (Fuel System, Gasoline); however, the failure recurred and there was no warranty coverage. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.
- Fuel/propulsion system
Over a period of a week started to smell fuel in the cabin area. I took the vehicle to my mechanics as the closest Audi dealer in 1hr 15mins away on I-10 in mobile Alabama and I did not want to risk the drive. It turns out that the q7 has a recall for 20Z8 which is the fuel pump flange, since the…
Over a period of a week started to smell fuel in the cabin area. I took the vehicle to my mechanics as the closest Audi dealer in 1hr 15mins away on I-10 in mobile Alabama and I did not want to risk the drive. It turns out that the q7 has a recall for 20Z8 which is the fuel pump flange, since the mechanic I use works on Europe models and has worked on both my Audi's before I requested him to complete the job since it was a safety recall. Then I attached all the information to Audi of America stating what the issue was and why I didn't take it to Audi of mobile due to my safety I received an email back from Audi stating since I didn't take the vehicle to mobile and not to a Audi dealership they would not pay for the repairs. Due to the smell of gas and the distance I needed to travel for the repair I deemed this a safety risk for both myself and other road users. Also was not sent anything by Audi about a safety recall for either of my Audi's so how is one meant to know about these things immediately, the recall came out in 2017 this was before I bought the car
- Fuel system, gasoline
The contact owns a 2014 Audi Q7. The contact stated that there was an occasional fuel odor from the exterior of the vehicle and the driver’s side rear seat. The contact was advised by the manufacturer, that the vehicle was previously repaired under NHTSA Campaign Number: 17V298000 (Fuel System…
The contact owns a 2014 Audi Q7. The contact stated that there was an occasional fuel odor from the exterior of the vehicle and the driver’s side rear seat. The contact was advised by the manufacturer, that the vehicle was previously repaired under NHTSA Campaign Number: 17V298000 (Fuel System, Gasoline). The contact who is an independent mechanic discovered he could access the fuel tank through the driver’s side rear seat. In addition, the contact noticed the fuel tank had been temporarily repaired with a fuel pump flange to prevent the fuel tank from being cracked over time. The local dealer was contacted, but the vehicle was not diagnosed or repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 153,000.
- Fuel/propulsion system · Suspension · Unknown or other
the vehicle was leaking gas. the vehicle rarely would start. fuses easily burn out or go bad due to possible electrical problems. now I am having to purchase maybe it is called a drive shaft? or something that makes the vehicle not go or start?? I am not a mechanic but I pay a lot of money on…
the vehicle was leaking gas. the vehicle rarely would start. fuses easily burn out or go bad due to possible electrical problems. now I am having to purchase maybe it is called a drive shaft? or something that makes the vehicle not go or start?? I am not a mechanic but I pay a lot of money on this vehicle every month, the repairs are extremely high and not wating to ruin my credit due to neglect part of Audi company. I will also get pictures as soon as the mechanic can get the parts and start working on the next problem.
- Fuel/propulsion system
It seems that there is a leak around my fuel tank. That resembles something Audi has put in a recall for other vehicles of my year make and model, but my vin isn’t included in the recall.
- Engine · Power train
I am experiencing a severe oil leak between the engine and gearbox of my Audi Q7. This issue poses a safety risk due to potential engine malfunctions and accidents. Many Hello My name is [XXX] , owner of 2014 Q7 tdi. I am writing to bring to your attention a prevalent issue that has been…
I am experiencing a severe oil leak between the engine and gearbox of my Audi Q7. This issue poses a safety risk due to potential engine malfunctions and accidents. Many Hello My name is [XXX] , owner of 2014 Q7 tdi. I am writing to bring to your attention a prevalent issue that has been reported by numerous Audi Q7 TDI vehicle owners, including myself. It has come to my attention, through various online forums such as AudiForum, that a significant number of Q7 TDI owners are experiencing oil leaks between the engine and gearbox. This issue poses a safety risk due to potential engine malfunctions and accidents. Many other Q7 owners have reported similar problems, and Audi America is aware of the issue. Warning signs appear when oil levels are low, indicating the need for constant oil replenishment. The component in question is available for inspection upon request. This issue not only poses a potential safety risk but also has the potential to cause significant damage to the vehicle's engine and drivetrain components. As a concerned owner, I believe it is imperative for Audi to address this issue promptly and comprehensively. Therefore, I am formally requesting that Audi initiate a recall for all affected Audi Q7 TDI vehicles to rectify the oil leak issue. I urge Audi to conduct a thorough investigation into the root cause of the problem and implement appropriate measures to remedy it, ensuring the safety and satisfaction of its customers. Please provide me with information on the formal procedure to file a request for a recall regarding this issue. Additionally, I would appreciate regular updates on the progress of this matter and any actions taken by Audi to address it. Thank you for your attention to this matter. I look forward to your prompt response and resolution of this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Fuel/propulsion system
About a month ago I smelled and noticed a fuel leak had a mechanic check it out he said it was leaking by the fuel pump flange and it was a recall and it looks like it wasn’t fix at all or wasn’t fixed properly I contacted Audi and they said it was fixed but they have no records of it being fixed!!
- Tires
The contact owns a 2014 Audi Q7 equipped with Nexen HP, Tire Line: Roadian, Tire Size: 275/45/R20, DOT Number: 8YEHDECR2122. The contact stated that after washing her vehicle she noticed that a bubble had formed on the side wall of the passenger’s side front tire. The contact stated that the front…
The contact owns a 2014 Audi Q7 equipped with Nexen HP, Tire Line: Roadian, Tire Size: 275/45/R20, DOT Number: 8YEHDECR2122. The contact stated that after washing her vehicle she noticed that a bubble had formed on the side wall of the passenger’s side front tire. The contact stated that the front tires were constantly losing air. The contact stated that this was the fourth set of tires that had a failure from the same retailer. The contact had originally purchased the first set of tires over one year ago, and all the tires had experienced the failures. The manufacturer was not notified of the failure. The approximate vehicle failure mileage was 120,000. The tire failure mileage was approximately 1,200.
- Engine · Fuel system, gasoline
The contact owns a 2014 Audi Q7. The contact stated while starting the vehicle, there was a fuel and exhaust odor entering the cabin of the vehicle. There were no warning lights illuminated. The contact stated that the odor was more prominent in colder weather and the failure had occurred…
The contact owns a 2014 Audi Q7. The contact stated while starting the vehicle, there was a fuel and exhaust odor entering the cabin of the vehicle. There were no warning lights illuminated. The contact stated that the odor was more prominent in colder weather and the failure had occurred intermittently while the vehicle was idling. The vehicle was taken to the dealer who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 93,000.
- Engine · Power train · Suspension
We have a 2014 Audi Q7 with 60K mileage that we serviced and maintained by Hoffman Audi all the time. On December 27th, while on the freeway, the engine was shut down without any prior alert, with a lot of smoke and oil leakage. With our minimal knowledge, it appears the gasket was frozen, causing…
We have a 2014 Audi Q7 with 60K mileage that we serviced and maintained by Hoffman Audi all the time. On December 27th, while on the freeway, the engine was shut down without any prior alert, with a lot of smoke and oil leakage. With our minimal knowledge, it appears the gasket was frozen, causing the coolant to leak into the engine's unwanted part and damage it completely. This is a manufacturing and poor-quality Audi product that could have risked the life of the passengers on board. We filed a complaint to Audi USA with no response, and insurance declined. We need your kind attention to help us in finding a way to fix the issue as why did Hoffman service center never figure out the issue, if there was one, and why did Audi not give any alert before such a disaster took place that will cost us >24K to fix a $35K car.
- Forward collision avoidance › Adaptive cruise control · Suspension · Vehicle speed control
Adaptive cruise and speed control were intermittently operating eventually resulting in a defective system. No resolution at this time
- Electrical system · Engine · Vehicle speed control
Flooding due to improper cleaning of ac valve blockage. I took the car to the dealership due to water leakage in the floorboards. They said they fixed the issue but after within a few weeks the water leakage kept pouring now due to that the water leakage has exceeded its point to which it has now…
Flooding due to improper cleaning of ac valve blockage. I took the car to the dealership due to water leakage in the floorboards. They said they fixed the issue but after within a few weeks the water leakage kept pouring now due to that the water leakage has exceeded its point to which it has now put it self into the electronica areas of the car. Now the car will no longer run and it shows multiple issues with the check engine light constantly on consistent water leakage now there’s mold and water leakage in the electronica area and it’s preventing me from using my car my car is no longer able to drive and I feel it’s due to the consistency of them not being able to control the water leak damage the car has caused
- Electrical system
The panoramic sunroof has a flaw that causes rain to or on the amplifier. audi functions through fiber optics, therefore when the amplifier malfunctions, the entire electric system IS inoperable. this includes but nit limited to- the navigation system, the car monitoring system that displays warnings for the vehicle, the stereo system etc. this IS a known defect that has nit been addressed by audi.
- Seats
Back seat cover come off
- Engine
Excessive oil leak
- Fuel/propulsion system
There IS a current recall on the vehicles for the flange around the fuel pump leaking. The repair does not fix the problem and it will reoccur. Audi will only fix the car once. Next repair IS on the owner and costs $1,000 to repair. Audi repair facility admits it IS the very problem affected in the…
There IS a current recall on the vehicles for the flange around the fuel pump leaking. The repair does not fix the problem and it will reoccur. Audi will only fix the car once. Next repair IS on the owner and costs $1,000 to repair. Audi repair facility admits it IS the very problem affected in the recall and that my vehicle IS leaking so much fuel it IS in imminent danger of catching fire. They will not even let it leave the facility unless it IS towed only because of the severity of the leak. Vehicle was taken back to audi on several occasions after the first recall repair was done saying their was a fuel smell only to have the car returned saying it was normal. Once the warranty expired now they say it has a fuel leak and refuse to pay for repairs.
- Fuel/propulsion system
The glow plug light came on and off and the vehicle completely lose acceleration (no power) on the freeway during normal driving. this IS the second time that this happens to me. the first time that it happened in june of 2020, the recall was done on by audi dealer assuming that the problem would go away, but it came back.
- Vehicle speed control
Car self accelerated while parking into a space. it IS a tdi version which had been in the shop for a recall modification to computer that same week. While pulling into a parking spot a under 5 mph the car suddenly accelerated to a very high rpm, jumped a curb and struck a pole. 4 people experienced the rpm increases (tow truck driver, audi dealer rep, my wife and i.
- Fuel/propulsion system
My family and I were driving about 55mph and the glow plug warning light started flashing and the vehicle stalled after a mile or so. The dealer said that the fuel was contaminated and that the whole fuel system had to be replaced and was going to cost more than $11000. The service guy said the…
My family and I were driving about 55mph and the glow plug warning light started flashing and the vehicle stalled after a mile or so. The dealer said that the fuel was contaminated and that the whole fuel system had to be replaced and was going to cost more than $11000. The service guy said the dealer was paying for it because they are good guys, boloni. We could have had an accident and died because it was at night on a 2 way road and barely no room on the side of the road. I say from everywhere I've read it IS a faulty hpfp. Car only has 65000 miles too.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011303This bulletin provides information when the anti-theft alarm activates for no reason, or when the anti-theft alarm does not activate.
- 11011296This bulletin provides service-info relating to lithium-ion high-voltage batteries; determining energy content.
- 11011285This TSB Provides information when parking assistance provides false warnings.
- 11011282This bulletin provides information when speaker rattles, vibrations, or audio interference is noted.
- 11011240This bulletin provides information about professional noise analysis with the VAS 611 015 PICO-NVH tool
- 11009983Vehicle Concerns Before Recall Repair Available
- 11009941This bulletin provides diagnostic information regarding the locking system.
- 11009937This bulletin provides additional information pertaining to continued noises/vibrations in tight bends - Q7 and A8 vehicle models.
- 11009928This bulletin provides informatin when the engine does not run smoothly at idling speeds.
- 11009375This bulletin provides information pertaining to the GFF test plan required for A/C compressore replacements, regardless of the concern.
- 11009356This bulletin provides informaion regarding zirconium inserts in the bake piston for vehicle equipped with ceramic brakes.
- 11009351This bulletin provides information regarding the general approach to brakes rubbing.
- 11009348This bulleitn provides information when there is an implausible signal in the ABS/ESC speed sensor.
- 11009347This bulletin provides information when there are vibrations and rotational steering wheel vibrations.
- 11009332This bulletin provides information when there are noises and/or vibration in tight turns in vehicles with quattro drive.
- 11009327This bulletin provides information when ther is an Engine: start/stop system fault shown and start/stop system not is working; mileage below 50 km/32 miles.
- 11009313This bulletin provides guidance in order to provid informaiton regarding preparatoin when calling the Audi Technical Assistnce Center (TAC).
- 11009312This bulletin provides informationw hen there are car was brush bristles trapped in the seam between the headlight and fender.
- 11007354This bulletin provides service-info relating to lithium-ion high-voltage batteries; determining energy content.
- 11007345This bulletin proves information when the bluetooth does not work, adaption channel deactivated.
- 11007315This bulletin provides information vibrations and rotational steering wheel vibrations.
- 11007311This bulletin provides information when there are noises/vibrations in tight bends; Q7 and A8 models.
- 11007305This bulletin offers information about the basic information needed for technical requests for gaerbox complaints.
- 11007301This bulletin provides information when there are functional restrictions or driving behavior due to diesel detected in petrol.
- 11007297This bulletin provides service information ror when the fuel tank cannot be fully filled.
- 11007273This bulletin provides service-info relating to lithium-ion high-voltage batteries; determining energy content.
- 11007264This bulletin proves information when the bluetooth does not work, adaption channel deactivated.
- 11007234This bulletin provides information vibrations and rotational steering wheel vibrations.
- 11007230This bulletin provides information when there are noises/vibrations in tight bends; Q7 and A8 models.
- 11007224This bulletin offers information about the basic information needed for technical requests for gaerbox complaints.
- 11007220This bulletin provides information when there are functional restrictions or driving behavior due to diesel detected in petrol.
- 11007216This bulletin provides service information ror when the fuel tank cannot be fully filled.
- 11005935This bulletin provides informaiton when there are speaker rattles, vibrations or audio interference in the sound system.
- 11005911This bulletin provides informatin for the GFF test plan that is requied for AC compressor replacements.
- 11005884This bulletin provides service information pertaining to noises from wheel input shaft/drive shaft.
- 11005878This bulletin provides information about replacing the clutch end cover.
- 11005877This bulletin provides information about replacing the clutch end cover.
- 11005865This bulletin provides information when there are noises/vibration from the front of the vehicle while in dynamic mode.
- 11005861This bulletin provides information when there is a fault shown; Engine: start/stop system, and the start system is not working; mileage below 50 km/32 miles.
- 11005848This bulletin provides Audi technicians with information to prepare for contact to the Technical Assistance Center (TAC).
Every Audi Q7 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.