2004 Cadillac STS

Owner complaints

What owners report most

1. Air bags1
2. Electrical system1
3. Engine and engine cooling1
4. Equipment1
5. Exterior lighting1
6. Fuel/propulsion system1
7. Fuel system, gasoline1
8. Service brakes, hydraulic1
9. Suspension1

Latest complaints

• Mar 2, 2015MD
  Fuel/propulsion system
  TL* the contact owns a 2004 cadillac STS. The contact received a recall notice regarding the fuel pump module on the vehicle; however, the manufacturer stated that the part was not available. The contact had not experienced the failure, but the notice stated that the failure could cause a fire. The…

  TL* the contact owns a 2004 cadillac STS. The contact received a recall notice regarding the fuel pump module on the vehicle; however, the manufacturer stated that the part was not available. The contact had not experienced the failure, but the notice stated that the failure could cause a fire. The contact stated that the manufacturer was not sure of when the part would be available. The recall was listed as 14405, but was not listed on the safercar.gov website. The vin was unavailable. The contact had not experienced the failure.

• Jun 13, 2011NJ83,500 mi
  Suspension › Rear
  TL* the contact owns a 2004 cadillac STS. The contact stated that he heard a loud sound on the rear passenger side. The vehicle was taken to a local repair shop who diagnosed that the shock absorber was defective and needed to be replaced. The manufacturer was made aware of the failure who did not…

  TL* the contact owns a 2004 cadillac STS. The contact stated that he heard a loud sound on the rear passenger side. The vehicle was taken to a local repair shop who diagnosed that the shock absorber was defective and needed to be replaced. The manufacturer was made aware of the failure who did not offer any assistance since the vehicle was not included in any recalls. The vehicle was not repaired. The failure and current mileage was 83,500.

• Nov 20, 2007FL
  Equipment › Appliance › Air conditioner · Fuel system, gasoline › Delivery › Fuel pump · Service brakes, hydraulic › Antilock/traction control/electronic limited slip
  We (elmore sims) are the owners of a 2004 cadillac deville since may 2007. we have owned various models of cadillacs for more than ten years, and have not had any major problems. the name "cadillac's" denotes quality. however, our latest purchase with this three (3) year old vehicle in the past…

  We (elmore sims) are the owners of a 2004 cadillac deville since may 2007. we have owned various models of cadillacs for more than ten years, and have not had any major problems. the name "cadillac's" denotes quality. however, our latest purchase with this three (3) year old vehicle in the past few months, has caused us great repairs and expenses and loss of confidence in the name cadillac's. the first repair was with the fan motor for the air conditioning, which cost $240. the next major repair was the fuel pump, which cost $600. the brakes are next, but that IS expected from a three year old vehicle. the other cadillac's we had were also used vehicles and never required major repairs such as these so soon. Those older model vehicles were of quality. has the manufacture outsources parts to cut cost? the quality that I expected from cadillac has been diminished. I hope they will look into this matter, because my certified cadillac mechanic said this IS a common problem with this particular module and the later model general motors vehicles. have there been other complaints about the cadillac deville, more specifically the fuel pump? I would like to know why this part would stop functioning so soon and what can be done about it? also, on one of your screens, it would not allow me to type in deville as the model of vehicle, so I checked STS to advance to the next screen. thanks for your assistance in this matter. a very disappointed cadillac owner! I'm stuck, because I am on disability and if these types of repair problems continue, I am going to get rid of this car and forget about the name cadillac. please help. *tr

• Apr 9, 2007FL10,000 mi
  Electrical system › Instrument cluster/panel

  Various dash warning lights kept lighting up, but dealer could find no problem with car. The car IS a deville . *Ak

• Jun 16, 2005CA5,350 mi2 injuries
  Engine and engine cooling › Exhaust system › Manifold/header/muffler/tail pipe
  I was standing at the back of the vehicle (cadillac SRX) and I leaned against the back bumper with my leg, and burned my leg on the tailpipe. I was standing "flush" with the bumper, and it burned my leg because it sticks out too far (about 1/2 inch too far) from the bumper. this IS the second…

  I was standing at the back of the vehicle (cadillac SRX) and I leaned against the back bumper with my leg, and burned my leg on the tailpipe. I was standing "flush" with the bumper, and it burned my leg because it sticks out too far (about 1/2 inch too far) from the bumper. this IS the second burn that my family has experienced; one month ago my 7 year old son burned his leg on the tailpipe as well. his burn was much worse - it blistered and bled and scabbed over. he was climbing into the back of the vehicle to retrieve an item from the trunk. I believe that cadillac needs to fix the tailpipes on the car by either shortening them by 3/4" or 1 inch, or by extending the bumper somehow. this IS a design error, and a safety issue! I want cadillac to take care of this before one of my younger kids, or someone else IS burned. cadillac has told me there IS nothing that they can do, and I do not find this acceptable!

• Dec 25, 2004FL561 miCrash1 injury
  Air bags
  On 12/5/04 I parked our new (561 miles) 2004 cadillac deville at the covered west palm beach airport parking lot. I left on business and returned to the car at 7:30 pm on thursday, 12/9/04. I got into the driver's side, put the key in the ignition and started the car. The two front and passenger…

  On 12/5/04 I parked our new (561 miles) 2004 cadillac deville at the covered west palm beach airport parking lot. I left on business and returned to the car at 7:30 pm on thursday, 12/9/04. I got into the driver's side, put the key in the ignition and started the car. The two front and passenger side airbags airbags deployed! the driver bag raked up the inside of my right forearm (which was still holding the key in the ignition) and then hit me in the left side of my face. I was suffering from a terrible cold at the time and had to sit there and inhale the dust from the bags until I could get them all deflated. I managed to drive the car home and drove it to the dealership the next afternoon, where it remains awaiting parts. Gm has called me twice, the first time was a young man who didn't know what the heck he was doing other than reading questions off his computer, and the second time the engineering department called to ask more stupid questions...like, "what kind of car was parked next to you?" and "was it humid?" I explained that in florida, it's always somewhat humid. the abrasion on the inside of my arm bruised and also ended up peeling on 12/22/04. My left cheek bruised and then the spot got little tiny, unsightly pimples that went away around 12/19/04. I am still coughing.the dealership authorized us to get a rental car for the duration. (Your form will not allow me to enter "deville" as the model of the cadillac!). *ak

• Jun 18, 2004OH
  Exterior lighting › Headlights

  Both headlights had blind paths, almost opaque, resulting in extremely reduced visibility during night driving. Thus, obstructing consumer's view while driving. service manager at the dealership indicated that vehicle was operating as designed by the manufacturer. Called nhtsa and filed a complaint with them. *ak

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 11007208This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.
• 11006621Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some exceptions). The updating of modules is completed in parallel instead of the technician needing to update one module at a time. This allows a more streamlined approach for dealers and customers.
• 11006421GM is receiving damaged (cracked or broken) transmission cores returned to the reman facilities. The damage is being caused either in the removal process by the technician, or inadequate packaging or shipping. This bulletin advises the dealers to be more careful not to damage the transmissions during removal and to package the core properly for return.
• 11004761This service bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.
• 11004557This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
• 11002312This service bulletin provides information for dealers/technicians on Service Programming System (SPS) Error Codes E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information.
• 11000576This Warranty Administration bulletin provides retail and wholesale service personnel with the policies/procedures and the warranty transaction submission procedures that support the Personal Property Damage process.
• 10254209Magnetically Controlled Suspension Electrical Connector Not Seated.
• 10252735This bulletin provides information for electrical ground repairs using new General Motors replacement fasteners with conductive finish.
• 10252163XM Audio Traffic And Travel Link Availability And Operation.
• 10251890This technical bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.
• 10250775This service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.
• 10249590This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
• 10249579This PI bulletin advises the technician on the proper way to install the pistons in an engine.
• 10249011This informational bulletin provides information for dealers/technicians on Headlamp, Tail Lamp, License Lamp or Fog/Driving Lamp Damage.
• 10248444Vehicle Recalls
• 10247681Information On Requests To Add OnStar Bluetooth Option.
• 10247552This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories.
• 10246952Programming And Activation Of Replacement OnStar Modules.
• 10246951Programming And Activation Of Replacement OnStar Modules.
• 10246631Expanded Availability for Remanufacture and Return (R&R) Electronic Control Modules
• 10245951Canadian Customers Unable To Place Calls And Turn By Turn Inoperative In The United States.
• 10245950Canadian Customers Unable To Place Calls In The United States
• 10245395This service bulletin provides a vibration analysis worksheet the technician can use in conjunction with the appropriate Vibration Analysis-Road testing procedure when diagnosing vibration concerns.
• 10244274This service bulletin provides information about the Hunter wheel Road Force balancers that should be utilized for all repairs requiring balance and Road Force measurement.
• 10244214This informational bulletin provides information for the IPC odometer programming method quick reference guide.
• 10244201This service bulletin provides information for dealers on how to submit a product information report (PIR) (Canada Only).
• 10242843The service bulletin advises the tech of a normal transmission shift condition and the delay in throttle response when the throttle plate is opened rapidly and advises the customer that it is normal for the delay.
• 10242262This service bulletin provides graphics, information and guidelines for engine component wear to assist service personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement.
• 10235802This diagnostic tip bulletin provides additional information on how to diagnose a possible valve, lifter or camshaft issue.
• 10235799This service bulletin provides information about the Hunter wheel Road Force balancers that should be utilized for all repairs requiring balance and Road Force measurement.
• 10234141This diagnostic tip bulletin provides additional information on how to diagnose a possible valve, lifter or camshaft issue.
• 10234110This service bulletin provides service information on new torque specification and installation procedure for ACDelco Spin-On Oil Filters.
• 10232287This warranty administration bulletin provides information regarding the field action courtesy transportation policy.
• 10232136This service bulletin provides information for dealers/technicians on Exterior Lamp Condensation and Water Leaks and Replacement Guidelines.
• 10228906This Warranty Administration bulletin provides retail and wholesale service personnel with the policies/procedures and the warranty transaction submission procedures that support the Personal Property Damage process.
• 10228888This service bulletin provides diagnostic tips/steps on testing for possible EVAP leaks in the system to correct a customer concern of an MIL Illuminated with DTCs P0442 and/or P0455 Set.
• 10227674This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.
• 10227056This service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.
• 10225615This service bulletin provides information on Module Harvesting.

Every Cadillac STS model year

Bars are owner complaints, dots mark years with recalls. Select a year to open its report.