2007 Chevrolet Impala
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Chevrolet › Impala › 2007
These records cover every 2007 Chevrolet Impala. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
3 recalls name the 2007 Chevrolet Impala. Newest first.
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick…
Risk and remedy
Risk
If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.
Remedy
GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299.
Dorman IS recalling 979 steering knuckles, dorman p/nos. 697-902 and 697-903, sold under dorman's "oe solutions<sup>tm</sup>" brand name, and napa p/nos. 7-8502 and 7-8503 which were sold for replacement use on the various vehicles listed above. a potential material or design defect could result in the steering knuckle breaking in the hub area.
Risk and remedy
Risk
A broken steering knuckle could result in loss of steering control and a possible crash without warning.
Remedy
Dorman will notify owners and replace the defective steering knuckles free of charge and reimburse the repair facility or owner for labor. the recall began on february 23, 2009. owners may contact dorman's toll-free hotline at 1-800-523-2492 and press 5.
On certain vehicles, the fuel tank IS missing the adhesive layer that bonds the barrier layer to the outer shell of the fuel tank.
Risk and remedy
Risk
With this condition, fuel and/or fuel vapors could seep out between the layers, increasing the risk of a fire.
Remedy
Dealers will inspect the serial number on the fuel tank and replace the fuel tank if necessary. the recall began on november 13, 2006. owners may contact buick at 1-866-608-8080, chevrolet at 1-800-630-2438, or pontiac at 1-800-620-7668.
Owner complaints
627 complaints52 involved a crash10 involved a fire56 injuries1 deaths
What owners report most
Latest complaints
- Engine
The contact owns a 2007 Chevrolet Impala. The contact stated that while driving and turning into a shopping center, there was blue smoke coming from the exhaust pipes before the vehicle stalled. The vehicle was later towed to the residence and inspected by an independent mechanic, who discovered…
The contact owns a 2007 Chevrolet Impala. The contact stated that while driving and turning into a shopping center, there was blue smoke coming from the exhaust pipes before the vehicle stalled. The vehicle was later towed to the residence and inspected by an independent mechanic, who discovered that the spark plugs were bent, and that the engine had seized. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were not yet contacted. The failure mileage was 105,000.
- Unknown or other
I can pull my key out the ignition while the car is started and when I shut off the car , you don't know if it's off because the key come out the ignition, and it drains my battery dead.
- Air bags
Dash warning light indicates check airbags. (About a year ago). Upon using a code reader it states that the wrong airbags are installed and needs to be replaced. The airbags had been replaced in 2007 by GMC after a serious accident as a program\loaner. I purchased the repaired vehicle from Southern Chevrolet in December of 2007 from their used car lot. I do not know why it has gone unnoticed for all these years.
- Air bags
The driver side airbag did not deploy when I got into a wreck. I feel the airbags could have helped me from hitting the steering wheel and hurting my ribs. I feel that it could have been less painful to have the airbag deploy. I thought the airbags were in working order.
- Seat belts
The contact owns a 2007 Chevrolet Impala. The contact stated while the vehicle was parked, the seat belt buckle failed to latch securely. No warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.
- Tires
See attached document for complaint.
- Electrical system · Engine
I started for the first time in early June of having reduced engine power. At this time I get several warrning lights on dashboard. I get engine power is reduced, traction control and engine light. The car goes into limp mode. I replaced the accelerator pedal position sensor after the first event.…
I started for the first time in early June of having reduced engine power. At this time I get several warrning lights on dashboard. I get engine power is reduced, traction control and engine light. The car goes into limp mode. I replaced the accelerator pedal position sensor after the first event. Since this time I had it happen 4 more times. This situation can be dangerous if a car is behind me and I slow up real quick due to going into limp mode. I try to pull over where I can when this happens. Once I pull over for 10 minutes the car will resume like normal driving with just the engine light on. The next day the engine light usually leaves. It is hard to know when this will occur but it can be a dangerous situation to be in.
- Electrical system
There is an electrical connector behind the right side, kick panel that overloads and chars the plastic housing. The connector is for the rear defroster grid, but it cannot handle the amperage that the grid carries. It overloads and is a fire hazard that can could start a fire in the passenger…
There is an electrical connector behind the right side, kick panel that overloads and chars the plastic housing. The connector is for the rear defroster grid, but it cannot handle the amperage that the grid carries. It overloads and is a fire hazard that can could start a fire in the passenger compartment. It is a very common problem on ninth generation Chevrolet Impalas, to the point there are multiple YouTube videos, offering shade tree repair advice that bypass the connector with a jumper wire. I’m including a link to one such a video. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Electrical system · Engine · Fuel/propulsion system
The car at lights act like it does not want to go which can cause a wreck
- Vehicle speed control
Check engine light Code p2138 Change the throttle pedal position sensor the next day the car dropped down to 5 to 10 mph information center said engine safety been reduced to 5 to 10 mph plus my traction control light came on then information center said service traction control put my old…
Check engine light Code p2138 Change the throttle pedal position sensor the next day the car dropped down to 5 to 10 mph information center said engine safety been reduced to 5 to 10 mph plus my traction control light came on then information center said service traction control put my old throttle pedal position sensor back on and it turn traction control light out and the car went back to driving normal don't know how long its going to last before it goes back to 5 to 10 mph and the information center says engine decelerate to 5 to 10 mph.was on highway in Texas had to get over on shoulder quick car just slow down quick and pedal was to floor. Also keep failing state inspection due to failed OBDII test ( see vir).
- Air bags · Structure › Body
The contact owns a 2007 Chevrolet Impala. The contact stated that the dashboard had cracked due to the heat. The vehicle was taken to an independent mechanic, who diagnosed the crack had extended to the passenger side airbag. The dealer and manufacturer were not made aware of the failure. The approximate failure mileage was 96,000.
- Electrical system · Wheels
TL* the contact owned a 2007 chevrolet impala. The contact stated while driving at 55 mph, a vehicle veered into her lane as a result, the contact lost control of the vehicle as it spun around into a cement road block. The contact stated that when she turned the steering wheel an abnormal grinding…
TL* the contact owned a 2007 chevrolet impala. The contact stated while driving at 55 mph, a vehicle veered into her lane as a result, the contact lost control of the vehicle as it spun around into a cement road block. The contact stated that when she turned the steering wheel an abnormal grinding noise was heard. The air bags failed to deploy. The contact was relating the air bags not deploying to nhtsa campaign number: 14v355000 (electrical system). A police report was filed. The contact sustained neck and back soreness. The vehicle was not drivable and was towed to an impound lot. The vehicle was not diagnosed or repaired as of yet. The manufacturer had not been informed of the failure. The failure mileage was 129,000.
- Engine
Reduce engine power. code p2138
- Engine · Fuel/propulsion system · Vehicle speed control
Had issues with my 2007 impala 3.9L stalling and reducing power on my wife, and at times almost leaving her in or on the road. I have replaced the throttle body, throttle peddle ( twice ) and had the car flashed at the local gm dealer. Now the car not only reads reduced engine power it read…
Had issues with my 2007 impala 3.9L stalling and reducing power on my wife, and at times almost leaving her in or on the road. I have replaced the throttle body, throttle peddle ( twice ) and had the car flashed at the local gm dealer. Now the car not only reads reduced engine power it read starting disabled service throttle and died while she was driving down a busy highway during rush hour.. Causing her to almost be involved in a bad wreck. This seriously needs to have attention of whoever at gm IS over safety, cause this issue will end up in a really bad situation if or when someone ends up seriously hurt or killed. I mean you really need to program them to slowly reduce power, not just tell you then shut off completely and have the driver fight and panic to get off the road through traffic, while not getting run over in the process. but if there IS a fix we need to know.
- Air bags
The vehicle was traveling over 40mph. The driver swerved to miss a dog in the road the vehicle rolled and landed on the roof of the car. The airbags did not deployed and the driver was seen at the er for cervical and left sided pain.
- Engine · Steering · Traction control system
TL* the contact owns a 2007 chevrolet impala. The contact stated that while driving, the instrument panel indicated the service traction control, engine reduce, and starting disable service throttle messages illuminated. The steering wheel ceased. The contact was able to coast to the side of the…
TL* the contact owns a 2007 chevrolet impala. The contact stated that while driving, the instrument panel indicated the service traction control, engine reduce, and starting disable service throttle messages illuminated. The steering wheel ceased. The contact was able to coast to the side of the road and power off the engine. The contact waited for five minutes and was able to drive normal. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The manufacturer was not made aware of the failure. The failure mileage was approximately 200,000.
- Electrical system
The wiring under the gear shifter broke causing the ignition cylinder to not turn off so you can't remove the key witch in turn made the car go into theft mode now it won't start the windows won't roll up the dash lights work and the horn but nothin else works the trunk won't open it was parked at the hospital
- Air bags
Due to inclement weather, vehicle was put into a deep ditch hitting a tree stopping it completely and the airbags did not deploy. The rear end of the vehicle was catapulted into the air and returned to the ground quickly after. The vehicle was in motion headed for a tee intersection where the ditch was located across the tee intersection.
- Engine
Coolant crossover pipe gaskets rotted away and heat quit working leaving my wife and kids to freeze in the winter.
- Engine
I was driving my 2007 chevy impala in my neighborhood at 25 mph, and when I was getting ready to stop at a stop sign, the vehicle started to shake badly with the code "engine losing power." luckily, I was able to pull over and turn the car off. Being 68 years old, I got extremely scared. I turned…
I was driving my 2007 chevy impala in my neighborhood at 25 mph, and when I was getting ready to stop at a stop sign, the vehicle started to shake badly with the code "engine losing power." luckily, I was able to pull over and turn the car off. Being 68 years old, I got extremely scared. I turned the car off and tried calling 2 of my children to help me. Not being able to get either one of them. I turned the car back on, and proceeded back home which was only about a half mile from my house. I called the previous owner, and she stated that had happened to her about 6 months prior. Now I am terrified to take it out on the main highway. The car only has 70,000 miles on it and had been garaged kept. Someone please help me regarding why this might have happened. Thank you very much.
- Air bags
TL* the contact owned a 2007 chevrolet impala. While driving 40 mph, the contact t-boned another vehicle. The air bags did not deploy. The contact sustained injuries to the chest, back, and neck and was taken to the hospital for medical assistance. A police report was filed. The vehicle was towed…
TL* the contact owned a 2007 chevrolet impala. While driving 40 mph, the contact t-boned another vehicle. The air bags did not deploy. The contact sustained injuries to the chest, back, and neck and was taken to the hospital for medical assistance. A police report was filed. The vehicle was towed to a junk yard and deemed destroyed. The manufacturer and dealer were not notified of the failure. The cause of the failure was not determined. The failure mileage was approximately 260,000.
- Electrical system
TL* the contact owns a 2007 chevrolet impala. While driving 30 mph, the vehicle lost forward momentum, but did not stall. Additionally, the contact was unable to remove the key from the ignition. The vehicle was not diagnosed or repaired; however, the local auto zone checked the battery and…
TL* the contact owns a 2007 chevrolet impala. While driving 30 mph, the vehicle lost forward momentum, but did not stall. Additionally, the contact was unable to remove the key from the ignition. The vehicle was not diagnosed or repaired; however, the local auto zone checked the battery and alternator and determined that both were in proper working order. The vehicle was not included in nhtsa campaign number: 14v355000 (electrical system). The dealer and manufacturer were not notified of the failure. The approximate failure mileage was 177,606.
- Electrical system · Electronic stability control (esc) · Vehicle speed control
While driving my car to work on tuesday 11-12-2019 at 6 am in the morning, my battery light came on then, message displayed battery saver active,ac hot shut off, traction on and reduce power, everything came on in dashboard and about 10 minutes later the whole system shut down, and car will not…
While driving my car to work on tuesday 11-12-2019 at 6 am in the morning, my battery light came on then, message displayed battery saver active,ac hot shut off, traction on and reduce power, everything came on in dashboard and about 10 minutes later the whole system shut down, and car will not start back up. Had to get someone to jump start in order to start car back up it will run a period of time and it happen again even after replacing a new battery, starter and alternator I also taken it to dealer ship to run diagnosing test as well and they charge me for service although they said they didn't find anything wrong with charging system at all .but this occur during the busy time off the day and a lot of traffic
- Power train
Slipping from 1ST gear to 2ND then stalled got bumped lucky not fast speed leaving from red light
- Seat belts
Drivers side seat belt latch malfunctioning. Buckle will not insert properly. This IS the second impala my family had that had this problem. it appears a spring clip of metal comes out or breaks off inhibiting the insertion of the buckle.the first 2 images are of the defective buckle. The third image IS of a working properly buckle( passenger side)
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011782This Preliminary Information communication provides information to the technician about the use of J-35616-64B terminal test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (J-38125-620H) located in Lear Tray 7 part number 963716-2. There are 5 terminated leads in a package part number is 13505346, which can be ordered through your normal General Motors Customer Care and Aftersales parts channel.
- 11009531This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
- 11009156This Preliminary Information communicates to the dealer the process for downloading or updating operating software for the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester and Vehicle Data Recorder tools, giving website address and step by step instructions to complete the update.
- 11009088This service bulletin provides information on some vehicles that may rock or move slightly forward or rearward while in Park at start up after cold soak. This condition may be accompanied by a clunk noise. This is a slight movement that is more often seen visually, rather than felt, when viewed from the outside and using the auto-start feature, if equipped.
- 11008956This service bulletin provides information for dealers/technicians on When and How to Submit a Field Product Report (FPR) (U.S. and Canada Dealers Only).
- 11007936This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007935This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007744This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
- 11007743This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
- 11007208This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.
- 11007196This Preliminary Information communication provides information to the technician about vehicles that have an intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, and/or B3935. Technician should not replace any parts for this concern. If unable to duplicate the concern ask if the customer uses any Radio Frequency Identification Devices when the concern is present. Dealer should also direct their customers to the appropriate section in the Owner manuals that references that the device complies.
- 11007116This bulletin provides information on identifying Non-GM Engine Calibrations for Gasoline Engines using the Tech 2 or GDS 2.
- 11007091This service bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption.
- 11006682This service bulletin provides information on a guide to help reduce repeat visits for the same customer concern.
- 11006621Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some exceptions). The updating of modules is completed in parallel instead of the technician needing to update one module at a time. This allows a more streamlined approach for dealers and customers.
- 11006421GM is receiving damaged (cracked or broken) transmission cores returned to the reman facilities. The damage is being caused either in the removal process by the technician, or inadequate packaging or shipping. This bulletin advises the dealers to be more careful not to damage the transmissions during removal and to package the core properly for return.
- 11004761This service bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.
- 11004727This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
- 11004557This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
- 11002312This service bulletin provides information for dealers/technicians on Service Programming System (SPS) Error Codes E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information.
- 11001321This bulletin provides information on the harmful effects of water or ethylene glycol in transmission fluid.
- 11000576This Warranty Administration bulletin provides retail and wholesale service personnel with the policies/procedures and the warranty transaction submission procedures that support the Personal Property Damage process.
- 11000162The intent of this service bulletin is to identify aftermarket ALDL or DLC interface devices as potential sources for causing multiple customer concerns that do not have other diagnostic methods to identify them.
- 11000158This service bulletin includes information on Interior Cleaning - Instrument Panel (IP), Hard or Plastic Surfaces, Seats, Carpet, Leather, Vinyl, Fabric Cleaner, Stain Remover, Restorer - Product Availability.
- 11000119This service bulletin provides technicians with information to help identify the differences between what is considered a fluid leak, and what is considered fluid seepage.
- 10254240Information on COAX Repair Kit Availability.
- 10253770This service bulletin provides information for dealers/technicians on Tire Radial Force Variation (RFV).
- 10252735This bulletin provides information for electrical ground repairs using new General Motors replacement fasteners with conductive finish.
- 10252163XM Audio Traffic And Travel Link Availability And Operation.
- 10251890This technical bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.
- 10251888This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs.
- 10250775This service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.
- 10250347This Warranty Admin service bulletin provides guidelines for Dealers Not Required and for Dealers Required to Contact the PQC for engine or transmission assembly replacement and explains the PQC process, GWM Transaction submission, vehicle service record retention and proper handling of assembly returns for Canadian Dealers only.
- 10250013High Voltage Safety ? High Voltage Disabling
- 10249980This Preliminary Information communication provides information to the technician about vibration complaints that are one of the most challenging complaints to accurately diagnose and repair. Technician will need to use Pico Oscilloscope Diagnostic Kit to effectively diagnosis vehicles. Technician should drive the vehicle will using the Pico Oscilloscope to record data. After the data is recorded it should be reviewed to determine the root cause of the concern. If a repair attempt made the concern better but not eliminated or had no affect at all, and are requesting assistance from General Motors Technical Assistance Center record another Pico file and save it to the computer. After the new Pico Oscilloscope data has been saved email the data to General Motors Technical Assistance Center in the subject line include ?Vibration? ?Business Associate Code? and the last 8 of the Vehicle Identification Number.
- 10249590This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
- 10249579This PI bulletin advises the technician on the proper way to install the pistons in an engine.
- 10249535This preliminary information (PI) provides information om Service Programming System (SPS) Error Codes (E4398, E4399, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491 or E6961).
- 10249295This Preliminary Information communication provides information to the technician about the use of J-35616-64B terminal test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (J-38125-620H) located in Lear Tray 7 part number 963716-2. There are 5 terminated leads in a package part number is 13505346, which can be ordered through your normal General Motors Customer Care and Aftersales parts channel.
- 10249011This informational bulletin provides information for dealers/technicians on Headlamp, Tail Lamp, License Lamp or Fog/Driving Lamp Damage.
Every Chevrolet Impala model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.