2013 Ford Fusion Energi

Owner complaints

What owners report most

1. Steering10
2. Electrical system9
3. Fuel/propulsion system6
4. Unknown or other6
5. Service brakes5
6. Power train5
7. Vehicle speed control3
8. Engine3
9. Structure3
10. Seat belts2

Latest complaints

• May 14, 2024MO160,000 mi
  Steering
  The contact owns a 2013 Ford Fusion. The contact stated while driving at various speeds and attempting to turn to the right or left, the steering wheel became stiff, and difficult to maneuver the vehicle. No warning lights were illuminated. The vehicle was taken to a local dealer where it was…

  The contact owns a 2013 Ford Fusion. The contact stated while driving at various speeds and attempting to turn to the right or left, the steering wheel became stiff, and difficult to maneuver the vehicle. No warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed; however, the contact was unaware of what needed to be replaced or repaired. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 160,000.

• Sep 25, 2023CA104,150 mi
  Parking brake · Service brakes, hydraulic
  The contact owns a 2013 Ford Fusion Energi. The contact stated that after starting the vehicle and shifting into gear, the vehicle failed to respond. While driving, the brake warning light illuminated. The brake pedal was depressed but failed to respond. The vehicle was taken to the local dealer…

  The contact owns a 2013 Ford Fusion Energi. The contact stated that after starting the vehicle and shifting into gear, the vehicle failed to respond. While driving, the brake warning light illuminated. The brake pedal was depressed but failed to respond. The vehicle was taken to the local dealer, where it was diagnosed that the circuit was open. The vehicle was repaired, but the failure recurred. While driving, the brake lights illuminated. While making a left turn and slowing down, the became inoperable. The vehicle failed to move forward or backward. The contact called the towing company, who stated that the parking brake had seized. The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was contacted and opened a case. The contact stated that the failure was related to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The failure mileage was approximately 104,150.

• Nov 6, 2019CA60,000 mi
  Electrical system · Equipment
  TL* the contact owns a 2013 ford fusion energi. The contact received a recall notice for nhtsa campaign number: 18v592000 (equipment). The contact stated that the cord was smoking and overheated while plugged into the wall outlet. The cord was replaced twice. Salinas valley ford lincoln (1100 auto…

  TL* the contact owns a 2013 ford fusion energi. The contact received a recall notice for nhtsa campaign number: 18v592000 (equipment). The contact stated that the cord was smoking and overheated while plugged into the wall outlet. The cord was replaced twice. Salinas valley ford lincoln (1100 auto center cir, salinas, ca 93907, (831) 444-4444) was called and stated that the vehicle did not have the original part for the recall repair. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 60,000.

• Jun 4, 2019CO
  Electrical system
  I took my vehicle to spradley ford dealership for service regarding recalls 16s42 and 18s24. The dealership reports resolving 16s42 by servicing the seat belt tensioners. the dealership refused to address recall 18s24 because I did not have the charging cable inside the vehicle. I spoke with…

  I took my vehicle to spradley ford dealership for service regarding recalls 16s42 and 18s24. The dealership reports resolving 16s42 by servicing the seat belt tensioners. the dealership refused to address recall 18s24 because I did not have the charging cable inside the vehicle. I spoke with service staff on 3 occasions prior to picking up my vehicle and at no time did they request or inform me to bring the cable to the dealership. The dealership made no effort to replace the cord, thermistor or trunk battery housing as required.

• May 20, 2019NY
  Wheels

  TPMS system fault comes up shortly after key fobs stop working took vehicle to a for dealer for service all they can say IS that IS the rtm module but they cant be to sure on what it IS seem like they dont know whats going on this has happen at two ford dealers already, research was done and it seem that ford had this issue with lincoln MKX

• Apr 29, 2019MDCrash1 death
  Air bags
  TL* the contact owned a 2013 ford fusion energi. While driving various speeds, the contact's vehicle was rear ended by another vehicle. As a result, the contact's vehicle was pushed into oncoming traffic, which lead to a head on collision. The air bag failed to deploy. The driver sustained…

  TL* the contact owned a 2013 ford fusion energi. While driving various speeds, the contact's vehicle was rear ended by another vehicle. As a result, the contact's vehicle was pushed into oncoming traffic, which lead to a head on collision. The air bag failed to deploy. The driver sustained injuries, received medical attention, and later died. A police report was filed. The vehicle was towed to a tow lot and deemed destroyed. The vehicle was not taken to a dealer for diagnostic testing. The manufacturer was not notified of the failure. The failure mileage was unknown.

• Feb 5, 2019NY34,750 mi
  Steering
  I have already filed a complaint , #11173709, I am filing again because I wanted to add information to the original complaint but could not find how to do that. This IS a 2013 model year car that was purchased new from the dealer in march 2015. The car has been on the road for less than four years…

  I have already filed a complaint , #11173709, I am filing again because I wanted to add information to the original complaint but could not find how to do that. This IS a 2013 model year car that was purchased new from the dealer in march 2015. The car has been on the road for less than four years and has only 34750 miles. The steering assist has failed, almost causing a fender bender in a parking lot. After researching this , it seems to be a known problem that ford has with several cars. The cost for repair has been estimated at 1800.00 plus tax from our local ford dealer. Another concern I have IS that I bought two of these cars at the same time and I am now waiting for the second cars steering to fail.

• Feb 2, 2019NY34,750 mi
  Steering

  Steering assist failure it seems that there have been problems and recalls with this steering issue however the dealership will not address the problem

• Jan 9, 2019IN90,504 mi
  Power train
  TL* the contact owns a 2013 ford fusion energi. While driving various speeds, a continuous loud humming noise was detected coming from the vehicle. An independent mechanic diagnosed that a part within the transmission needed to be replaced. The dealer was not contacted. The vehicle was not…

  TL* the contact owns a 2013 ford fusion energi. While driving various speeds, a continuous loud humming noise was detected coming from the vehicle. An independent mechanic diagnosed that a part within the transmission needed to be replaced. The dealer was not contacted. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall for the failure. The failure mileage was 90,504.

• Dec 12, 2018PA124,000 mi
  Fuel/propulsion system · Power train
  TL* the contact owns a 2013 ford fusion energi. While the vehicle was stopped in a parking lot, the stop safely now warning indicator illuminated and the vehicle stalled. The contact was unable to restart the vehicle. The vehicle was towed to latrobe ford (located at 1595 mission rd, latrobe, pa…

  TL* the contact owns a 2013 ford fusion energi. While the vehicle was stopped in a parking lot, the stop safely now warning indicator illuminated and the vehicle stalled. The contact was unable to restart the vehicle. The vehicle was towed to latrobe ford (located at 1595 mission rd, latrobe, pa 15650, (724) 537-7723) where it was diagnosed that the trans inverter control module needed to be replaced due to a short circuit in the transmission. The vehicle was scheduled to be repaired. The manufacturer was notified of the failure. The approximate failure mileage was 124,000. *Tt*jb

• Nov 7, 2018NJ81,000 mi
  Vehicle speed control

  Accelerator pedal snapped while driving on highway

• Jul 22, 2018AZ63,264 mi
  Electrical system
  Car would not start with key in ignition; jumped 12V battery to take to dealer. 12V battery replaced 3/20/18 ($210). On 6/10/2018, again, car would not start. Was told by dealer they didn't know why new battery not working; replaced, 12V again ($0 under warranty). On 7/19/2018, again, vehicle not…

  Car would not start with key in ignition; jumped 12V battery to take to dealer. 12V battery replaced 3/20/18 ($210). On 6/10/2018, again, car would not start. Was told by dealer they didn't know why new battery not working; replaced, 12V again ($0 under warranty). On 7/19/2018, again, vehicle not starting; absolutely no electronic display in dash, therefore, looks to be 12V battery problem, again. This vehicle appears to have a problem w/ ability to maintain 12V battery charged and system inoperable even after new battery replacement.

• May 17, 2018VA26,000 mi
  Service brakes
  On numerous occasions, I have experienced a momentary loss of control of my car when braking. The car accelerates momentarily after the brakes engage and I have taken my foot off of the accelerator. This problem occurs when decelerating around a curve , driving downhill, or when decelerating over a…

  On numerous occasions, I have experienced a momentary loss of control of my car when braking. The car accelerates momentarily after the brakes engage and I have taken my foot off of the accelerator. This problem occurs when decelerating around a curve , driving downhill, or when decelerating over a bump or other area of raised pavement like my driveway. These instances have occurred on city streets, at speeds under 40 mph. When it occurs it feels as if the car IS accelerating. I would also describe the feeling as a surge, even though the car IS braking, and should be slowing. I have also described this as a feeling that the brakes slip or stop working momentarily and then re-engage. The experience IS frightening, and I am concerned that the car could surge forward while I am braking and result in a collision or injuries. The car currently has 26,000 miles and I have taken the car in for service regularly. These surges recently have seemed longer in duration more recently. I have noted this concern to my ford dealer and asked them to check the brakes for problems. The dealership has told me that they could not replicate the surge or skidding sensation. This IS not a safe condition.

• Apr 25, 2018CT
  Seat belts · Steering · Unknown or other
  My sister sent me a recall notice, it wasn't pertaining to my vehicle, but I went along and made sure to look up mine also. upon reviewing my information, I was sold a vehicle I believe should have never left the lot, since there were recalls dating from 2014 and I bought the vehicle in 2017. I…

  My sister sent me a recall notice, it wasn't pertaining to my vehicle, but I went along and made sure to look up mine also. upon reviewing my information, I was sold a vehicle I believe should have never left the lot, since there were recalls dating from 2014 and I bought the vehicle in 2017. I called ford they told me parts weren't in and that I would have to wait, and that one problem occurs when you live in heavily salted areas, I responded with hello lady, I do live in ct where it constantly snows. I have experienced why these would be recalls so far such as the door latch and the restraints, but with such grave recalls as these why was it allowed to be sold off the lot without having the recalls checked first?

• Mar 26, 2018OH15,000 mi
  Fuel/propulsion system · Service brakes · Vehicle speed control
  While braking using light to medium pressure (and, thus, while the car IS using regenerative braking), if I hit a pothole or bump just right, the car will surge forward as if the accelerator was pushed. (And, of course it wasn't.) the problem IS relatively intermittent, but that doesn't mean it IS…

  While braking using light to medium pressure (and, thus, while the car IS using regenerative braking), if I hit a pothole or bump just right, the car will surge forward as if the accelerator was pushed. (And, of course it wasn't.) the problem IS relatively intermittent, but that doesn't mean it IS nonexistent. Quite the opposite; it can be recreated as long as the conditions are correct (as described above). Even when you recreate the exact conditions, it IS still intermittent (but, again, that doesn't mean nonexistent). ford has looked at the problem repeatedly and deemed it "unable to recreate." this IS a falsehood; the problem was recreated once with a dealer driving the car. Also, ford gave me a data recorder unit and, using that, I was able to recreate the problem while the recorder ran. When they retrieved the data, ford claimed the car "performed as expected." ford refused to explain whether that meant the car did not surge or whether it appeared to surge, but the surge appeared to be called for. Ford refused to release the raw "flight recorder" data to me. ford refuses to further address this problem. Out-of-control surging IS a dangerous and serious problem and this problem remains unresolved. I have document every step of the way as I have attempted to resolve this. I attach below a letter I wrote a year ago that both details what I had been through and the problem itself. I would be happy to provide much more. the date I put below IS only an approximation. I'm not sure exactly when it started, but it has been going on for years.

• Mar 13, 2018CA
  Unknown or other
  Takata recall I bought a used car from in house auto finance in hawthorne,ca. Date of purchase 12/30/17. I complain and asked dealer steve to fix the noticed jerking as I pull off to drive or come to a stop. They speaking on the mechanic that works on grounds manuel, said it only got an oil change…

  Takata recall I bought a used car from in house auto finance in hawthorne,ca. Date of purchase 12/30/17. I complain and asked dealer steve to fix the noticed jerking as I pull off to drive or come to a stop. They speaking on the mechanic that works on grounds manuel, said it only got an oil change because thats what was needed on the car. This was in januaryjanuary. Then I complained again about the same problem and the two men told me to bring it back but the mechanic wasnt there but set a time and date to come he wasn't there. The things noticed on the car when I got it looked at the break pads in the rear were gone the break pads in the front IS worn out the motor mounts needed to be replaced but only two were not the transmission motor mount the tires kept having a flat they only patched it. I have a 7 month old and been trying to get this car fixed since january. The dealership will fix partially of the things mentioned but not fully. Then he told me today he's not fixing the car. I'll drive it on the street and it'll jerk. I'll pull off from a stop light it'll jerk. The tire in the back driver side got flat. The tire on driver side in front got flat.

• Feb 13, 2018CA63,000 mi
  Seat belts
  TL* the contact owns a 2013 ford fusion energi. While the vehicle was stationary, the middle second row seat belt seized and the contact could not unlatch the seat belt for a period of time. Ken grody ford in buena park, california was made aware of the failure and stated that the seat belt needed…

  TL* the contact owns a 2013 ford fusion energi. While the vehicle was stationary, the middle second row seat belt seized and the contact could not unlatch the seat belt for a period of time. Ken grody ford in buena park, california was made aware of the failure and stated that the seat belt needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to nhtsa. The failure mileage was approximately 63,000.

• Dec 15, 2017CA51,536 mi
  Steering

  Loss of steering. steering gear failed at 51,536 miles. vehicle was parked in garage. turned the vehicle on and there was a message indicating a problem and the steering wheel would not turn. completely losing steering wheel at such low mileage IS deep cause for concern for a vehicle that IS 5 years old.

• Nov 26, 2017AR79,000 mi
  Electrical system

  The drivers side hood latch that has a micro switch to warn if the hood IS open to safety latch. My issue IS the warning will not shut off. Professionals checked it and cannot solve the problem. It seems to be related to a computer issue ? Car was and IS IS stationary.i read several others with this same problem and received some bad advice ,like cutting wires etc.

• Nov 14, 2017CO35,200 mi
  Unknown or other
  My car IS 4 years old with 35,200 miles on it. My center console screen stopped working. Because of the design of the car I no longer can operate the sync interface, sound, navigation, phone interface and limited control of heating and cooling in the cabin. I took the vehicle into the dealership…

  My car IS 4 years old with 35,200 miles on it. My center console screen stopped working. Because of the design of the car I no longer can operate the sync interface, sound, navigation, phone interface and limited control of heating and cooling in the cabin. I took the vehicle into the dealership and the diagnosis IS a failed apim. Interestingly ford has given extended warranty status for this very issue with 2013 ford fusions but it does not apply to my vin. It's obviously the same issue but no one has extended the coverage to my vehicle. What can be done to correct this omission?

• Oct 18, 2017TN80,000 mi
  Structure › Body
  Driving on city street and passenger's door flung open when I made a right turn. I pulled over and tried to shut & lock door, however it would not latch. After researching found a recall on latch doors of this model ford (recall reference #15s16), however my vin # was not on recall. contacted…

  Driving on city street and passenger's door flung open when I made a right turn. I pulled over and tried to shut & lock door, however it would not latch. After researching found a recall on latch doors of this model ford (recall reference #15s16), however my vin # was not on recall. contacted ford dealership and ford customer service and even though this exact problem was why the recall was issued, they would not honor the recall. with research I found that my vehicle was made in the hermosillo assembly plant which IS one of the plants the faulty parts came from. I was charged $539.99 to repair door. my car IS only 4 years old and I believe that the recall should have been extended to me. I have never owned a vehicle that the latch malfunctioned like this no matter how old it was. I would like to have this vehicle added to recall so that I can recoup my money and have all the other door latches replaced for safety.

• Aug 19, 2017CA54,000 mi
  Structure › Body

  Rear passenger door will not latch when was park. Cannot close door.

• Jul 29, 2017FL69,000 mi
  Steering
  I was making right turn from on road to another. As I started to bring the steering back to center it locked. It took an amazing amount of force to move the steering wheel back to center. If my wife were driving the car I am sure she would not have been able to do so. I have driven may big trucks…

  I was making right turn from on road to another. As I started to bring the steering back to center it locked. It took an amazing amount of force to move the steering wheel back to center. If my wife were driving the car I am sure she would not have been able to do so. I have driven may big trucks and have had power steering failures before. The force required to move the steering in my small fusion after it failed was 4 to 5 times as hard as any truck that I have driven with failed power steering. If these units fail the force required to steer should not be this much. This IS a unsafe design, ford did not take into account that failures happen and when they do the steering system should still be reasonably usable which it isn't.

• Jun 19, 2017AZ45,000 mi
  Unknown or other

  Rear passenger door latch on vehicle broke, causing door to fly open while driving. within 24 hours, driver door latch suffered the same failure. doors are open at all times, and cannot be latched. customer believed the problem to be covered by the recall of other 2013 fusion vehicles for the same issue, but was informed that the energi was not part of that recall.

• May 5, 2017CA42,000 mi
  Electrical system

  The car stops, a light turn on that said "stop safety know " you turn on the car and it stays on for 10 seconds and turns off again

Defect investigations

NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.

• Pedestrian alert sounds

  DP22005Opened Jan 27, 2023Closed Aug 7, 2023Recall 22V063000
  NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for…

  NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.

• Desiccated Air Bag Inflator Rupture

  EA21002Opened Sep 17, 2021Open
  From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…

  From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

• Door Latch Failures

  RQ19005Opened Dec 19, 2019Closed Feb 7, 2022Recall 20V331000
  In December 2019, the Office of Defects Investigation (ODI) opened this investigation based on 235 Vehicle Owner Questionnaires (VOQs) alleging doors failed to latch when closed, and/or inadvertently opened while driving, on model year (MY) 2012-2014 Ford Fiesta, and 2013-2014 Fusion and Lincoln MKZ. Some VOQs…

  In December 2019, the Office of Defects Investigation (ODI) opened this investigation based on 235 Vehicle Owner Questionnaires (VOQs) alleging doors failed to latch when closed, and/or inadvertently opened while driving, on model year (MY) 2012-2014 Ford Fiesta, and 2013-2014 Fusion and Lincoln MKZ. Some VOQs reported the failure occurred after the latch had been remedied under a prior recall which involved fracture of the latch pawl spring tab due to thermally induced cyclic fatigue. Other VOQs alleged a similar failure in vehicles not previously recalled. A latch with a fractured pawl spring tab typically results in a ?door will not close? condition, however in certain somewhat rare circumstances, may result in the door coming open while driving. In response to ODI?s investigation, Ford has announced three field actions, as discussed below.On March 23, 2020, Ford submitted Safety Recall 20V-177 (Ford 20S15), a regional recall campaign to address door latch failures in vehicles not previously recalled under Safety Recalls 15V-246, 16V-643 and 17V-210. The recall affects vehicles currently or ever registered in certain high ambient temperature states (see 20V-177 for affected states). As a remedy, Ford will replace all four door latches free of charge.On August 24, 2020, Ford issued a non-safety regional field action (Ford 20R01) to address door latch failures on the same model/MY vehicles not covered under 20V-177 (i.e., not currently/ever registered in affected states). According to Ford, spring tab failure rates for vehicles covered by this action are about half that of the 20V-177 vehicles. Under this action, dealers will replace all door latches, free of charge, if either; a) the vehicle exhibits a related latch concern, or b) if the vehicle owner expresses a concern about the latches in their vehicles. Details can be found under NHTSA TSB No. 10190990, a copy of which is available in this investigative file available at NHTSA.gov.On June 8, 2020, Ford submitted Safety Recall 20V-331 (Ford 20S30) addressing vehicles previously remedied under NHTSA Recalls 15V-246, 16V-643 and 17V-210, where the repair may not have been properly completed, specifically not all of the door latches were replaced, or replaced correctly. This recall involves an inspection of the latches, with the option for a consumer self-inspection; owners could view the date codes on their latches (and confirm child safety locks are present on the rear doors) and then submit the information to Ford?s mobile app or website. A dealership inspection option was also available. Any vehicle found to have unreplaced defective latches requires the replacement of all door latches as directed by Ford.Regarding the 4,494 reports cited above, 1,485 involve scope-related failures (with 13% alleging door opening), and the remaining 3,009 reports involving remedy concerns (with 18% alleging door opening - note ODI was unable to verify the allegations of door opening). The three ODI injuries were all relatively minor. Ford?s reported injury incidences include one (unconfirmed) report of an ejection, three minor injuries with the others involving undisclosed injuries. Ford?s crashes involved two (unconfirmed) crashes alleging the incident door contacted another vehicle and three involving doors striking other property.The recalled vehicles include MY 2011-2015 Ford Fiesta, 2013-2016 Ford Fusion and Lincoln MKZ, 2015 Ford Mustang and Lincoln MKC, 2013-2015 Ford Escape and Ford C-MAX, 2012-2015 Ford Focus and 2014-2016 Ford Transit Connect.Ford's actions address ODI's concerns at this time. ODI will take further action if warranted by new information. The reference (OD

• Door Latch Failure

  EA15002Opened Feb 27, 2015Closed Nov 13, 2015Recall 20E010000
  The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of doors failing to latch and/or inadvertently opening on model year (MY) 2011-2013 Ford Fiesta, MY 2013 Ford Fusion and MY 2013 Lincoln MKZ vehicles. All of the affected vehicles share the same door latch design.ODI has…

  The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of doors failing to latch and/or inadvertently opening on model year (MY) 2011-2013 Ford Fiesta, MY 2013 Ford Fusion and MY 2013 Lincoln MKZ vehicles. All of the affected vehicles share the same door latch design.ODI has received 281 unique reports related to the alleged problem, with over 100 claiming that the door(s) opened inadvertently while the vehicle was in motion. There were no crashes reported however three separate injuries were indicated, all caused by a rebounding door striking a consumer after they attempted to close it. In response to ODI's Information Request (IR) letter, Ford Motor Company (Ford) responded with 1,102 unique reports related to the alleged problem. There were no injury claims but there were two claims of low speed accidents occurring involving the door opening while driving and damaging property. Ford also submitted 10,883 warranty claims related to door latch failures.Many customers indicated that the door would not latch at all and accordingly they decided to restrain the door by other means (looping the seatbelt through the door, or using rope or tape) in order to drive the vehicle.Some customers also reported multiple door latch failures occurring on the same vehicle on different doors occurring months apart.On April 23rd, 2015 Ford notified ODI that it would conduct a safety recall (15V-246) to remedy door latches failures on certain MY 2011-2014 Ford Fiesta and MY 2013-2014 Ford Fusion and Lincoln MKZ vehicles.According to Ford, the pawl spring tab located within the door latch can break off, or separate and result in a ?door will not close condition.The recalled vehicles include Fiesta vehiclesmanufactured from the start of the MY 2011 to May 2013 and Fusion and MKZ vehicles manufactured from the start of the MY 2013 year until May 2013.In May 2013 Ford reports that it made a manufacturing quality control change, specific to the spring tab, to improve the performance of the existing part.The door latch spring tab was redesigned and the new latch was phased into production in December 2014 with a new part number.Ford will replace all four door latches on the affected vehicles with the new latch design currently in production.The recall action initiated by the manufacturer appears to address the safety risks of concern to ODI.Accordingly, the investigation is closed.The ODI reports cited above can be reviewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the identification (ODI) numbers found in the attached list.

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 10235153For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.
• 10228876Some Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
• 10226752Some 2013-2016 Escape/Fusion/MKZ vehicles may display an error message when updating the All Wheel Drive-ATC Barcode using the IDS service function after installing a new rear drive unit assembly (RDU) or active torque coupling (ATC) clutch assembly. To prevent this error from occurring, enter the universal ATC 4 digit barcode 7772. Once programmed, perform several figure 8 turns at parking lot speeds to verify there is no binding from the all wheel drive (AWD) system. If the vehicle binds in a turn, perform Pinpoint Test A. Refer to the Workshop Manual (WSM), Section 308-07A > Diagnosis and Testing.
• 10225458Some 2013-2020 Fusion, MKZ and 2013-2018 C-Max vehicles equipped with an HF35 transmission may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges including neutral when the vehicle is moving but will not be present when the vehicle is stationary or in park.
• 10222788Some Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
• 10218617Some 2013-2017 C-MAX Energi, 2013-2018 Focus battery electric vehicle (BEV), 2013-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX and 2017 Continental vehicles equipped with 8 inch or larger center display screen may be unable to complete modem authorization after 3G to 4G modem upgrade was performed. No Authorization Pop-up will be displayed on the center display screen during the Authorization process. The vehicle may also not have proper functionality of remote app features such as remote start, return odometer, fuel information, or vehicle location incorrect in the app. This may be due to the SYNC software. To correct the condition, follow the Service Procedure to toggle Valet Mode.
• 10214758Some 2013-2017 C-MAX Energi, 2013-2018 Focus battery electric vehicle (BEV), 2013-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX and 2017 Continental vehicles equipped with SYNC screens 8 inch or larger may be unable to complete modem authorization after 3G to 4G modem upgrade was performed. No Authorization Popup will be displayed on SYNC infotainment screen during the Authorization process. The vehicle may also not have proper functionality of remote app features such as remote start, and return odometer and fuel information to the app. This may be due to the SYNC software. To correct the condition, follow the Service Procedure to toggle Valet Mode.
• 10212957Some 2013-2023 Ford or Lincoln vehicles with modems activated through FordPass or LincolnWay may experience 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate channel to access vehicle commands such as door lock/unlock, remote start, vehicle location, etc. The battery drain may be caused by excessive calls for data through the vehicle network keeping it in an activated state. Recommend that the customer uninstall the app to ensure this is not contributing to battery symptoms experienced. Advise the customer that unaffiliated third-party app developers do not work directly with Ford to adhere to security, vehicle communication, and privacy requirements.
• 10211728Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2020-2022 Escape, 2021-2022 Corsair, 2022 Maverick vehicles equipped with HF35/HF45 hybrid transmissions can now be disassembled to repair and clean any contamination that may have been the result of a differential or transfer shaft bearing failure and the transmission can be overhauled/rebuilt. Service tools and service parts are now available. Refer to the Workshop Manual, Section 307-01.
• 10210730Some 2013-2016 Fusion, 2013-2018 C-MAX, 2014-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge vehicles may indicate an incorrect shifter lever position. This may be due to the bushing at the transmission end of the shifter lever cable resulting in a mismatch of cluster and selected gear position. To correct the condition, follow the Service Procedure steps to replace the bushing and on certain vehicles install the protective cap over the selector at the transmission end of the selector lever cable.
• 10209209This article supersedes TSB 21-2236 to update the models and year affected. Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2022 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2022 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2022 F-Super Duty, 2018-2022 EcoSport/Expedition, 2019-2022 Ranger/Nautilus, 2021-2022 Bronco/Bronco Sport/Mustang Mach-E, 2022 Maverick vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
• 10204994Online automotive service information system for March 2016
• 10203850Various 2012-2015 vehicles equipped with a 3G modem may experience a lack of 3G modem performance. This may be due to the 3G cellular service functionality being decommissioned starting August 2021 and through March 2022. As the 3G cellular service is decommissioned, vehicles equipped with the 3G telematics control unit (TCU) will lose MyFord Mobile and MyLincoln Mobile app functionality/connectivity. Repair or Replacement of the TCU should no longer be performed using existing service stock. Replacement of the 3G TCU for this concern will result in programming concerns and repairs should not be performed.
• 10201034Some 2013-2021 Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
• 10199536Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2021 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2021 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2021 F-Super Duty, 2018-2021 EcoSport/Expedition, 2019-2021 Ranger/Nautilus, 2021 Bronco Sport/Mustang Mach-E vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
• 10194434Some 2013-2016 Fusion, 2013-2018 C-MAX, 2014-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge vehicles may indicate an incorrect shifter lever position. This may be due to the bushing at the transmission end of the shifter lever cable resulting in a mismatch of cluster and selected gear position. To correct the condition, follow the Service Procedure steps to replace the bushing and on certain vehicles install the protective cap over the selector at the transmission end of the selector lever cable.
• 10189767Some 2013-2016 Fusion, 2013-2018 C-MAX, 2013-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge vehicles may indicate an incorrect shifter lever position. This may be due to the bushing at the transmission end of the shifter lever cable resulting in a mismatch of cluster and selected gear position. To correct the condition, follow the Service Procedure steps to replace the bushing and install the protective cap over the selector at the transmission end of the selector lever cable.
• 10181933This article supersedes 17-2225 to update the vehicle model years affected and Service Procedure. Some 2013-2014 Fusion and 2013-2020 MKZ vehicles may exhibit unintended exterior mirror movement in wet weather conditions. This may be due to water intrusion into the exterior mirror connector. To correct the condition, follow the Service Procedure steps to remove the 16 pin connector and install two weather tight 8 pin connectors.
• 10180428Some 2009-2020 Ford and Lincoln vehicles equipped with turbochargers may exhibit an oil leak from the turbocharger oil supply or return tubes, O-rings or 6.7L pedestal gasket. Although oil may collect on the turbocharger, it is very rare for a turbocharger to leak oil. To isolate the source of the leak, refer to Workshop Manual (WSM), Section 303-00 General Information > Diagnosis and Testing > Engine > Engine Oil Leaks - Fluorescent Oil Additive Method procedure. When an oil leak is present at a turbocharger oil supply or drain tube, remove the affected oil tube and inspect for damage, and replace the O-ring seals, pedestal gasket or oil tube as required. Refer to WSM, Section 303-04. For claiming, use the affected oil tube or pedestal gasket as the causal part and applicable labor operations in Sections 6 and 9 of the Service Labor Time Standards (SLTS) Manual.
• 10177863This article supersedes TSB 19-2026 to update the vehicle model years affected. Some 2000 and newer Ford/Lincoln/Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended.
• 10177123Some 2013-2016 Fusion/MKZ/C-MAX vehicles equipped with an HF35 transmission and built on or before 15-Aug-2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges including neutral when the vehicle is moving but will not be present when the vehicle is stationary or in park. This may be due to the differential side bearings and/or the transfer shaft and housing. To correct the condition, follow the Service Procedure to install either a transfer shaft kit or a remanufactured transmission assembly.
• 10176123Some 2012-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit an inoperative remote start with a 'Vehicle Failed To Start' message when using MyFord Mobile/Ford Pass/Lincoln Way mobile applications. The cellular cloud systems will only allow two remote start requests from the MyFord Mobile/Ford Pass/Lincoln Way apps without a vehicle drive event occurring. If a third remote start request is received, a Vehicle Failed To Start message will be displayed quickly in the mobile app. Once the vehicle is driven, the remote start counter is reset and will allow remote start commands to be sent from the mobile app. If the remote start system is not functioning using the key fob, refer to Workshop Manual (WSM) Section 303-06 for further diagnosis.
• 10175895Some 2013-2018 C-Max, 2013-2020 Escape/Fusion/MKZ, 2015-2018 Focus,2015-2019 MKC, 2015-2020 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2020 F-Super Duty, 2018-2020 EcoSport/Expedition, 2019-2020 Ranger/Nautilus vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
• 10168790Some 20132017 C-MAX Energi, 20172018 C-MAX Hybrid, 20132020 Fusion Energi and 2017-2020 Fusion/MKZ Hybrid vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with any of the following diagnostic trouble codes (DTCs): P0496, P1450, P04ED, P04EF, P04EE, P2450, P2451. When performing pinpoint test (PPT) HX in the Powertrain Controls and Emission Diagnosis (PC/ED) Manual for the referenced DTCs, incorrect results may be obtained due to an internal powertrain control module (PCM) software conflict. In order to make sure the PPT provides accurate results, immediately prior to step HX22, make sure the fuel door is fully latched and then press the fuel door release button. Keep the door open while completing HX22, then fully latch again, prior to continuing the remainder of testing
• 10162068Some 2013-2017 C-Max/Fusion/MKZ Hybrid/Energi vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P1450, P0456, P0457, P04EE and/or P04EF. This may be due to the sealing capability of the canister purge valve. To correct the condition, follow the Service Procedure steps to update the PCM software and replace the canister purge valve.
• 10153935Some 2012-2018 Focus Electric, 2013-2017 C-Max Energi, and 2013-2019 Fusion Energi plug-in hybrid electric vehicles (PHEV) may exhibit the high voltage (HV) battery failing to charge while connected to the second Generation 120-volt electric vehicle service equipment (EVSE) charge cord. Follow the Service Procedure steps to correct the condition.
• 10144217Some 2013-2018 Fusion Energi, 2012-2018 Focus Electric and 2013-2017 C-MAX Energi vehicles equipped with a TCU built on or before 11-Oct-2017 may exhibit a discharged battery, inoperative remote features via MyFord Mobile app, incomplete user authorization and/or accessory protocol interface module (APIM) DTC U0198 with no modem electronic serial number (ESN) displayed. To correct this condition, perform any open TCU field service actions (FSAs). If U0198 DTC still remains, remove the TCU fuse for 5 minutes then reinstall. Reprogram the TCU using IDS or Ford J2534 Diagnostic Software (FJDS) release 110.03 or higher. An internet connection is required. Calibration files may also be obtained at www.motorcraftservice.com. For claiming, use causal part 14G229 and applicable labor operations in section 10 of the SLTS manual
• 10144195Some 2012-2018 Focus Electric, 2013-2017 C-Max Energi, and 2013-2018 Fusion Energi plug-in hybrid electric vehicles (PHEV) may exhibit the high voltage (HV) battery failing to charge while connected to the second Generation 120-volt electric vehicle service equipment (EVSE) charge cord. Follow the Service Procedure steps to correct the condition.
• 10095781Some 2012-2017 focus electric/2013-2017 cmax energi/fusion energi/2015-2017 mkc/mkz/2016-2017 MKX and 2017 continental vehicles operating with a 3G tcu on or before 16-jan-2017 may not respond to customers remote commands via mylincoln/myford mobile phone applications. 2G networks were decommissioned on 16-jan-2017. If the 3G tcu was operating on a 2G network, it will not automatically attempt to reconnect to the replacement 3G network. To correct, reset the tcu by removing its power fuse for 5 minutes. If the concern IS still present, follow normal diagnostics in workshop manual (wsm), section 415-00. Refer to pts oasis home page for tcu version identification. For claiming, use causal part 14g229 and applicable labor operations in section 10 of the service labor time standards (slts) manual.
• 10094770Certain 2015 model year MKC and MKZ vehicles equipped with the reserve equipment group, and certain 2012-2016 focus electric, c-max energi, and fusion energi vehicles - embedded modem replacement.
• 10058456Ford: the battery energy control module (becm) needs reprogramming to latest calibration to reset diagnostic trouble code (dtc) p0b13 after connecting to electric charging station. Model 2013-15 c-max phev, fusion phev.
• 10058225Ford 2013-2015 fusion energi : bulletin information regarding open battery cooling fan fuses F35 or F36, or an intermittent 12 volt battery draw.
• 10057880Ford fusion 2013: certain fusion energi vehicles may experience no start with a discharged battery or intermittent battery draw.
• 10057834Ford: no service action IS recommended for this condition. Please use at your discretion. Various 2010-2015 vehicles may experience a turbulence noise, similar to an helicopter noise, at highway speeds when the rear door window(s) or sunroof are open.
• 10057731Ford: vehicles are experiencing a delay opening or stuck closed on the fuel door after release button on center console IS pressed. Model 2013-14 c-max energi, fusion energi.
• 10056430Ford/lincoln: accompanied by the cmdtcs p1a18, p1a19, p0aee or p0bcd, the service engine soon lamp (energi) or wrench lamp (hybrid) will illuminate on some vehicles. Model 2013-2014 c-max, fusion, MKZ.
• 10056421Ford/lincoln: due to an adherence failure of rtv sealant, there IS a transmission fluid leakage, in some vehicles, from damper housing to transmission case joint. Model 2013 c-max, 2013-14 fusion, MKZ.
• 10056140Lincoln/ford: accompanied by cmdtc p1a18, p1a19, p0aee or p0bcd, the wrench lamp (hybrid) or service engine soon light may illuminate and the powertrain control module (pcm) needs to be reprogram to latest calibration. Model 2013-2014 fusion, MKZ.
• 10055641Ford: when the oil maintenance on, in display message center, vehicle gas engine continuously run and electric only operation IS not available, and not be confused with oil change monitor. 2013-2014 c-max, fusion energi.
• 10055312Ford: some model vehicles manual for powertrain control/emission diagnostic (pc/ed) has been updated regarding improved cooling fan circuit due to a lack of air conditioning, a malfunctioning indicator lamp (mil) and overheating.

Every Ford Fusion Energi model year

Bars are owner complaints, dots mark years with recalls. Select a year to open its report.