2015 Ford Fusion Energi

Recalls

1 recall names the 2015 Ford Fusion Energi. Newest first.

• Power train › Automatic transmission › Control module (tcm/pcm/tecm)

  Nov 18, 2014NHTSA 14V73600056,479 vehicles

  Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Fusion vehicles manufactured July 27, 2013, to October 31, 2014, 2015 Ford Fusion Hybrid vehicles manufactured February 24, 2014, to October 31, 2014, and 2015 Ford Fusion Energi vehicles manufactured July 14, 2014, to October 31, 2014. In the affected vehicles, the key may be able to…

  Risk and remedy

  Risk

  If the key can be removed despite that the transmission is not in Park, a driver may think the vehicle is safety parked, when it is not, increasing the risk of a vehicle rollaway that could cause the vehicle to strike and injure the driver, other vehicle occupants, or bystanders.

  Remedy

  Ford will notify owners, and dealers will repair the vehicles, free of charge. The recall began on December 15, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14C11.

  Full recall details →

Owner complaints

What owners report most

1. Electrical system10
2. Unknown or other6
3. Power train6
4. Engine3
5. Steering3
6. Service brakes2
7. Exterior lighting2
8. Fuel/propulsion system1
9. Suspension1
10. Equipment1

Latest complaints

• Oct 6, 2026CA
  Exterior lighting

  Reoccuring headlamp outages. Requiring expensive repair because the front bumper must be remvoed to replace headlamps. This has now occured on more than one occasion following replacement of bulbs.

• May 12, 2025IN100,008 mi
  Steering
  The contact owns a 2015 Ford Fusion Energi. The contact stated while driving at various speeds, the steering wheel became difficult to turn to the left or the right. The contact stated that the ABS and traction control warning lights were illuminated. The vehicle was towed to a local dealer where…

  The contact owns a 2015 Ford Fusion Energi. The contact stated while driving at various speeds, the steering wheel became difficult to turn to the left or the right. The contact stated that the ABS and traction control warning lights were illuminated. The vehicle was towed to a local dealer where it was diagnosed and determined that the electrical rack and pinion needed to be replaced and recalibrated. In addition, the contact linked the failure to NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included. The vehicle was not repaired due to costs. The manufacturer was made aware of the failure. The failure mileage was approximately 100,008.

• Oct 1, 2024OH150,000 mi
  Engine
  The contact owns a 2015 Ford Fusion. The contact stated while driving approximately 55 MPH, the vehicle lost motive power. The contact stated that upon inspection, an oil leak was found. The vehicle was towed to an independent mechanic; however, the vehicle was not diagnosed or repaired. The…

  The contact owns a 2015 Ford Fusion. The contact stated while driving approximately 55 MPH, the vehicle lost motive power. The contact stated that upon inspection, an oil leak was found. The vehicle was towed to an independent mechanic; however, the vehicle was not diagnosed or repaired. The vehicle was towed to a local dealer where it was diagnosed and determined that the engine needed to be replaced due to several holes and cracks being found on the engine block. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000.

• Jun 21, 2022RI100,070 mi
  Power train
  The contact owns a 2015 Ford Fusion Energi. The contact stated while driving approximately 45-60 MPH, the vehicle started making an abnormally loud humming sound while releasing the accelerator pedal. The contact stated that upon depressing the accelerator pedal, the vehicle hesitated and jerked…

  The contact owns a 2015 Ford Fusion Energi. The contact stated while driving approximately 45-60 MPH, the vehicle started making an abnormally loud humming sound while releasing the accelerator pedal. The contact stated that upon depressing the accelerator pedal, the vehicle hesitated and jerked backward several times. The contact was able to continue driving; however, the failure reoccurred increasingly while driving the following day. The warning message "Engine coolant temperature - Pull Over As Soon As Possible" was displayed. The contact veered to the side of the road. The vehicle was towed to the local dealer where the failure was diagnosed as a transmission failure. The dealer informed the contact that the repair would be covered by the manufacturer; however, the parts were on back order. The contact became aware that the VIN was included in NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer was notified of the failure but provided no assistance. The vehicle was not repaired. The failure mileage was approximately 100,070.

• Dec 8, 2021MI96,000 mi
  Electrical system › 12v/24v/48v battery · Engine
  The contact owns a 2015 Ford Fusion Energi. The contact stated that the engine control module failed to shutoff the vehicle causing the battery to drain. The contact was then unable to start the vehicle. The failure happened several times over a two-year period. The contact stated that to restart…

  The contact owns a 2015 Ford Fusion Energi. The contact stated that the engine control module failed to shutoff the vehicle causing the battery to drain. The contact was then unable to start the vehicle. The failure happened several times over a two-year period. The contact stated that to restart the vehicle he would break into the vehicle through the trunk to get to the battery and jumpstart the vehicle. The contact had taken the vehicle to the dealer and was informed that there was no recall associated with the VIN and that there were no known issues. The contact stated that the manufacturer knew about the issue but decided not to issue a recall. The manufacturer was made aware of the failure and confirmed that there was no recall associated with the issue. The contact was referred to NHTSA for assistance. The approximate failure mileage of 96,000. Consumer found a website explaining exactly what was happening with consumer's car was found on lenberglaw.com lemon law vehicles.

• Mar 14, 2019WAFire
  Electrical system · Equipment
  TL* the contact owns a 2015 ford fusion energi. While the vehicle was charging, the plug melted into the wall at the contact's home. The contact received a recall notification for nhtsa campaign number: 18v592000 (equipment). The contact stated that the manufacturer exceeded a reasonable amount of…

  TL* the contact owns a 2015 ford fusion energi. While the vehicle was charging, the plug melted into the wall at the contact's home. The contact received a recall notification for nhtsa campaign number: 18v592000 (equipment). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to west hills ford (1100 oyster bay ave s, bremerton, wa 98312) and they stated that the part was not available. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown. Vin tool confirms parts not available.

• Dec 20, 2018GA50,000 mi
  Electrical system · Fuel/propulsion system · Suspension
  If I crank the car soon after cutting it off, (while it's still warm) engine sputters then quits, as if it isn't getting enough fuel. So when getting gas, I have to hold down the gas pedal or engine quits. As soon as I start pumping, the engine starts choking. I can't turn off the ignition while…

  If I crank the car soon after cutting it off, (while it's still warm) engine sputters then quits, as if it isn't getting enough fuel. So when getting gas, I have to hold down the gas pedal or engine quits. As soon as I start pumping, the engine starts choking. I can't turn off the ignition while pumping gas because it won't stay cranked once I try to drive away unless I rev the rpm's up really high for a period of time. I've had it looked at several times and no one can figure out what's wrong. this has been an ongoing problem for over a year. And now white smoke billows out of the tail pipe when it's cranked. second problem....electrical. Some of the steering wheel buttons, such as cruise and hands-free calling stop working over time. Third problem.... Front cv joints wear out way too soon. I heard of a recall on the news a couple of months ago for my car that sounded like my engine issue, but now I can't locate the recall anywhere. They even took it off of the news channel's website. During the broadcast, they said the recall would begin december 10TH. What happened??? Did ford change its mind? Sure would help me out! I'm entering the occurrence date 1/1/17, but this has been going on well over one year, maybe 2.

• Nov 26, 2018MD
  Unknown or other
  Nhtsa recall 18v-592. Ford recall 18s24. Convenience charge cord replacement. ford has not provided a timely resolution to this recall and has not provided a reasonable/practical temporary solution to charging my vehicle with a replacement cord that IS available, with a different part # than my…

  Nhtsa recall 18v-592. Ford recall 18s24. Convenience charge cord replacement. ford has not provided a timely resolution to this recall and has not provided a reasonable/practical temporary solution to charging my vehicle with a replacement cord that IS available, with a different part # than my current cord. the part IS available but would not be honored under this recall. That part # IS hs7210b706a. if this charging cable IS available for my car, then why can't it be provided at no cost until the replacement cord IS provided at which time, I can return part # hs7210b706a? Please advise the best way to proceed with obtaining a temporary cord for charging my electric vehicle or authorize obtaining part #hs7210b706a at no cost.

• Oct 30, 2018IN100,000 mi
  Power train
  Shifter bushing cable - this part broke off from my vehicle back in july. The bushing connects shifter arm to transmission. Without this piece, my vehicle needs assistance to complete every single shift. When attempting to move from park to drive, I have to get out of my vehicle, open the hood…

  Shifter bushing cable - this part broke off from my vehicle back in july. The bushing connects shifter arm to transmission. Without this piece, my vehicle needs assistance to complete every single shift. When attempting to move from park to drive, I have to get out of my vehicle, open the hood, place the shifter down on the transmission arm, then shift the cart. To go from drive to park, I have to engage the parking break, get out of the car, pop the hood, reattach the shifter arm, then shift the car. This issue has been ongoing since july 2018 with no notice from ford on when the replacement part will be available. This specific part IS not sold on the aftermarket either, meaning that I do not have any way to fix my car and thus have to deal with the issue every single time I drive the car. I'm very concerned that all of this shifting and opening and closing of my hood IS causing long-term damage to the car (that ford would most likely not fix). I have called ford over 8 times to complain and have received no eta on parts, no other way to fix the issue, nor any compensation/help towards me being able to use my car. Recall was issued on july 20TH, 2018; over 3 months later, no replacement part has been provided.

• Oct 3, 2018CA37,000 mi
  Unknown or other
  While driving my vehicle the vehicle jerked and suddenly lost all power. I coasted as safely as possible to the right lane as soon as I had a 'stop safely now' message blink on my instrument panel. I attempted to turn my car back on but couldn't. After a few attempts I was able to turn it back on…

  While driving my vehicle the vehicle jerked and suddenly lost all power. I coasted as safely as possible to the right lane as soon as I had a 'stop safely now' message blink on my instrument panel. I attempted to turn my car back on but couldn't. After a few attempts I was able to turn it back on only to have the same jerk movement and light come on. I coasted once again to the furthest right lane before attempting once more to restart the car. After another short lived take off I coasted to a parking lot. While in the parking lot and eventually being able to turn the car into acc it happened once more and the vehicle shut off again.

• Oct 2, 2018KY32,000 mi
  Electrical system

  The car has stopped charging and will not operate in hybrid mode. ford and the dealer have the parts are back order for over 4 months. the dealer IS stating that they have 4 other vehicles with the same exact issue. this seems to be an emerging failure point on these cars.

• Sep 10, 2018MD73,000 mi
  Unknown or other
  I received a safety recall in august concerning the transmission shifter cable. On september 9TH, 2018 my cable broke and I was unable to move my car, roadside service was called and I was able to get car home. Called dealership len stolers in owings mills maryland, they informed me that parts…

  I received a safety recall in august concerning the transmission shifter cable. On september 9TH, 2018 my cable broke and I was unable to move my car, roadside service was called and I was able to get car home. Called dealership len stolers in owings mills maryland, they informed me that parts weren't in yet, but they could fix my car but I would have to pay for it, no such deal, this IS a safety recall from ford motors, to make things short car not fixed yet, and was unable to get a loner auto until parts came in, this recall was ford's issue, it's a safety issue, need my car fixed, unfair to have to pay for a rental when my car in in a shop as a result of a faulty part finished by ford motors

• Aug 11, 2018CA50,000 mi
  Electrical system · Unknown or other

  The display in the dashboard shows the message "temporary lost communication with the climate system", and locks the windows, the vents stop working, no air IS coming through. In addition, the cross traffic warning stops working, as well.

• Aug 8, 2018TX44,000 mi
  Electrical system

  Apim module failure, affects or renders useless backup camera, backup alarm/sensors climate control navigation voice command controls.

• Jul 24, 2018IN137,000 mi
  Power train
  TL* the contact owns a 2015 ford fusion energi. While driving 50 mph, the vehicle made a grinding sound. There were no warning indicators illuminated during the failure. The vehicle was taken to the dealer (art hill ford lincoln, 901 w lincoln hwy, merrillville, in 46410) where it was diagnosed…

  TL* the contact owns a 2015 ford fusion energi. While driving 50 mph, the vehicle made a grinding sound. There were no warning indicators illuminated during the failure. The vehicle was taken to the dealer (art hill ford lincoln, 901 w lincoln hwy, merrillville, in 46410) where it was diagnosed that the transmission failed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 137,000.

• Jul 19, 2018WA5,000 mi
  Electrical system · Engine · Service brakes
  Several times now. While driving the car (ac normally on), we will get to a full stop from driving (over ~40 min trips)... Whether in traffic on a freeway or stop sign... The cars check brake system light will flash & beep, and the car will not accelerate. Neither the electric motor nor the…

  Several times now. While driving the car (ac normally on), we will get to a full stop from driving (over ~40 min trips)... Whether in traffic on a freeway or stop sign... The cars check brake system light will flash & beep, and the car will not accelerate. Neither the electric motor nor the gas/hybrid engine will engage and drive. Turning off and on the car does not reset it... It takes repeat effort and several minutes (once over 10 minutes) to be able to start up. Can't imagine if it were to happen on a freeway again with a child or my other half in the car! Scary! Took it to the dealership several times without any luck diagnosing or fixing the issue... We need a reliable vehicle this IS insane. Now the car IS out of warranty and doing it again. Ford nor any dealer shop can help fix this. They can't reproduce it, the issue IS sporadic which makes it worse & more terrifying to experience. So far 4 occurrences within the last 4 months. About 10 + over the 3 years since we purchased the car new. The lights always reset by the time we make it to a dealer lot. Their systems cannot trouble shoot anything at that point! It happened again recently when parked for over an hour, after a 80 mile drive. When we went to drive home, it would not drive/accelerate. Same brake system light issue was popping up again. Almost had to get a tow, then all of a sudden it started back up again as the driver got to us.

• May 17, 2018MT24,000 mi
  Unknown or other

  Key fobs break apart under normal use. Can break during driving creating a serious hazard.

• Dec 11, 2016OR8,720 mi
  Electrical system · Service brakes · Steering
  While driving down a city street my car had a complete loss of power, with multiple warning lights and alarms going off. There was no warning of this failure prior as the car was operating normally. Associated with this loss of power was a loss of steering and a loss of power assist braking, which…

  While driving down a city street my car had a complete loss of power, with multiple warning lights and alarms going off. There was no warning of this failure prior as the car was operating normally. Associated with this loss of power was a loss of steering and a loss of power assist braking, which resulted in the car came to a stop in the middle of the street. Once in park it would not allow changing gears. A tow truck required the use of tire dolly's to load the vehicle, which was taken to the dealer for diagnosis. The dealer maintenance department was unable to diagnose a cause, and used the analogy that the car had an "electrical seizure," which I interpret as a catastrophic electrical system failure. They were able to make the car operable by rebooting, and reinstalling software, to the car's computer. *tr

• Nov 22, 2016MI90,486 mi
  Power train · Steering
  TL* the contact owns a 2015 ford fusion energi. When the vehicle was started, the power steering assist warning indicator illuminated. The indicator turned off when the vehicle was restarted. The same failure occurred previously. The vehicle was taken to an independent mechanic who determined that…

  TL* the contact owns a 2015 ford fusion energi. When the vehicle was started, the power steering assist warning indicator illuminated. The indicator turned off when the vehicle was restarted. The same failure occurred previously. The vehicle was taken to an independent mechanic who determined that the cam position shaft needed replacement. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 90,486.

• Sep 22, 2015NY13,000 mi
  Unknown or other
  The first time this happened I was sitting at a red light and then when I went to engage (put foot on gas pedal) to move forward the car, the car just stood still. I put the car in park and started the process again and then moved forward. the next day, I was driving in traffic, from 15 mph to 0…

  The first time this happened I was sitting at a red light and then when I went to engage (put foot on gas pedal) to move forward the car, the car just stood still. I put the car in park and started the process again and then moved forward. the next day, I was driving in traffic, from 15 mph to 0 mph, stop and go traffic. (Story of my life) from being in the break position to engaging(put foot on gas pedal) to go the vehicle wouldn't move forward. I put the car in park and back into drive and it still wouldn't engage, then the emergency brake indicator came on and also collision light came on. I tried the gas again to move forward and the car stuttered. I put the car back into park and shut down the car, I did this 3 times until all the warning lights went off. my goal was to get my car out of the middle lane in horrific traffic. the car finally moved forward, it then happened again 5 minutes later, when I was turning onto a street. I shut the car off, this time it was 2 x. This happened on saturday and on monday morning I called ford to bring in my vehicle. that same day ford service said they can not find a problem, I told them to keep it there and gave permission for them to drive it more to see if it happens. at this time I am in fear of driving that vehicle, I drive a lot of miles in all situations, and I do not trust the car at this time. I am still waiting to hear back from service.....

• Apr 27, 2015CA300 miCrash
  Power train
  I parked my car, turned off the push button ignition, exited the vehicle, locked it and walked into starbucks. halfway into the store I heard a crash sound, turned and didn't see my car. it had rolled from where I parked it across a parking lot and hit a parked vehicle. it easily could have hit…

  I parked my car, turned off the push button ignition, exited the vehicle, locked it and walked into starbucks. halfway into the store I heard a crash sound, turned and didn't see my car. it had rolled from where I parked it across a parking lot and hit a parked vehicle. it easily could have hit and hurt or even killed a pedestrian. when I got into my car I noticed I had inadvertently left it in drive. I take responsibility for not putting the car in park but I find it disconcerting and dangerous that the car provides no warning when that IS done. had I left the car on it would have honked when I exited the vehicle. had I left the car in drive in my honda I would not have been able to remove the key without putting the car in park. I believe that IS an important safety measure and one that should be required in any car, including push button start cars. without some sort of safety feature I feel it's only a matter of time until someone IS hurt or killed by an inadvertent runaway car. I did call ford (both the company and the dealership) and they said the car behaved as expected given what I had done. I should also point out that my nissan leaf, which also had a push button ignition, would not rollaway if I left it in park and turned the car off - it would in fact put itself into park. *tr

• Mar 13, 2015CA280 mi
  Electrical system
  I bought this car on march 1, 2015. on march 12, 2015, I was driving from san jose (after watching sharks game) to santa clara (my home) on I-280, in the left most lane, when I saw loss of power, engine light came on and warning said "alert stop safely", but the time I reached the right most…

  I bought this car on march 1, 2015. on march 12, 2015, I was driving from san jose (after watching sharks game) to santa clara (my home) on I-280, in the left most lane, when I saw loss of power, engine light came on and warning said "alert stop safely", but the time I reached the right most lane, the car lost power and stopped (30 sec). I prayed to god, as this was around 9:00pm at night on highway. I restarted the car, it started again and I was driving on lawarency express way, when the same thing happened, it stopped. I ran diagnostic report and it states there were components failure in engine and electric system. I started again and went home. This morning I got it towed and it IS with sunnyvale ford. oi am thankful to god, that this didn't result in accident or loss of my life or my loved ones. I will like this to investigated, as I have read about the ignition failure in gm cars that have cost lives. please act immediately, before this happens to someone else. *tr

• Feb 18, 2015TN947 mi
  Electrical system · Exterior lighting · Power train
  Vehicle lost all power and did not allow access to vehicle by owner. eventually, owner was able to gain access. vehicle towed to dealership, where vehicle diagnosed with a "dead" battery. seven days later blue charging ring continuously blinked creating issues with other vehicles and individuals…

  Vehicle lost all power and did not allow access to vehicle by owner. eventually, owner was able to gain access. vehicle towed to dealership, where vehicle diagnosed with a "dead" battery. seven days later blue charging ring continuously blinked creating issues with other vehicles and individuals and center electronic went blank eliminating back up camera and system controls and remained blank for several minutes and would flicker back on (this occurred more than once.). again taken to dealership, charging port and cable replaced. next morning vehicle showed a "wrench" warning sign which indicates a "power train" issue and vehicle would not engage in gear. after four attempts, vehicle engaged in gear and vehicle was taken back to dealership. vehicle has been in dealership service department for over 64 days awaiting electrical components from europe. *tr

Defect investigations

NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.

• Pedestrian alert sounds

  DP22005Opened Jan 27, 2023Closed Aug 7, 2023Recall 22V063000
  NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for…

  NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.

• Desiccated Air Bag Inflator Rupture

  EA21002Opened Sep 17, 2021Open
  From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…

  From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

• Door Latch Failures

  RQ19005Opened Dec 19, 2019Closed Feb 7, 2022Recall 20V331000
  In December 2019, the Office of Defects Investigation (ODI) opened this investigation based on 235 Vehicle Owner Questionnaires (VOQs) alleging doors failed to latch when closed, and/or inadvertently opened while driving, on model year (MY) 2012-2014 Ford Fiesta, and 2013-2014 Fusion and Lincoln MKZ. Some VOQs…

  In December 2019, the Office of Defects Investigation (ODI) opened this investigation based on 235 Vehicle Owner Questionnaires (VOQs) alleging doors failed to latch when closed, and/or inadvertently opened while driving, on model year (MY) 2012-2014 Ford Fiesta, and 2013-2014 Fusion and Lincoln MKZ. Some VOQs reported the failure occurred after the latch had been remedied under a prior recall which involved fracture of the latch pawl spring tab due to thermally induced cyclic fatigue. Other VOQs alleged a similar failure in vehicles not previously recalled. A latch with a fractured pawl spring tab typically results in a ?door will not close? condition, however in certain somewhat rare circumstances, may result in the door coming open while driving. In response to ODI?s investigation, Ford has announced three field actions, as discussed below.On March 23, 2020, Ford submitted Safety Recall 20V-177 (Ford 20S15), a regional recall campaign to address door latch failures in vehicles not previously recalled under Safety Recalls 15V-246, 16V-643 and 17V-210. The recall affects vehicles currently or ever registered in certain high ambient temperature states (see 20V-177 for affected states). As a remedy, Ford will replace all four door latches free of charge.On August 24, 2020, Ford issued a non-safety regional field action (Ford 20R01) to address door latch failures on the same model/MY vehicles not covered under 20V-177 (i.e., not currently/ever registered in affected states). According to Ford, spring tab failure rates for vehicles covered by this action are about half that of the 20V-177 vehicles. Under this action, dealers will replace all door latches, free of charge, if either; a) the vehicle exhibits a related latch concern, or b) if the vehicle owner expresses a concern about the latches in their vehicles. Details can be found under NHTSA TSB No. 10190990, a copy of which is available in this investigative file available at NHTSA.gov.On June 8, 2020, Ford submitted Safety Recall 20V-331 (Ford 20S30) addressing vehicles previously remedied under NHTSA Recalls 15V-246, 16V-643 and 17V-210, where the repair may not have been properly completed, specifically not all of the door latches were replaced, or replaced correctly. This recall involves an inspection of the latches, with the option for a consumer self-inspection; owners could view the date codes on their latches (and confirm child safety locks are present on the rear doors) and then submit the information to Ford?s mobile app or website. A dealership inspection option was also available. Any vehicle found to have unreplaced defective latches requires the replacement of all door latches as directed by Ford.Regarding the 4,494 reports cited above, 1,485 involve scope-related failures (with 13% alleging door opening), and the remaining 3,009 reports involving remedy concerns (with 18% alleging door opening - note ODI was unable to verify the allegations of door opening). The three ODI injuries were all relatively minor. Ford?s reported injury incidences include one (unconfirmed) report of an ejection, three minor injuries with the others involving undisclosed injuries. Ford?s crashes involved two (unconfirmed) crashes alleging the incident door contacted another vehicle and three involving doors striking other property.The recalled vehicles include MY 2011-2015 Ford Fiesta, 2013-2016 Ford Fusion and Lincoln MKZ, 2015 Ford Mustang and Lincoln MKC, 2013-2015 Ford Escape and Ford C-MAX, 2012-2015 Ford Focus and 2014-2016 Ford Transit Connect.Ford's actions address ODI's concerns at this time. ODI will take further action if warranted by new information. The reference (OD

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 10251952For 2015-2024 Ford and Lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to Workshop Manual (WSM), Section 303-00 for oil leak inspection and testing methods. Ford has evaluated turbochargers replaced for oil leak symptoms and although oil may collect on the external surface of a turbocharger, it is extremely rare for a turbocharger assembly to be the root cause of the oil leak. Careful inspection of the turbocharger oil feed and drain tubes should be performed along with the recommended WSM procedures as needed. Warranty claims for turbocharger replacement going forward will be assessed.
• 10235323Certain 2014-2020 Model Year Multiple Vehicle Lines 3G Telematics Control Unit to 4G Upgrade Kit REASON FOR THIS SUPPLEMENT Program Terms & Urgency / Expiration Date: Program extension until July 31, 2023. Service Action: o IDS level 128 or higher is now required to address various programming issues encountered. o C-MAX Energi vehicles are now serviceable with new software and hardware. Labor Allowances: C-MAX labor has been updated. Parts Requirements / Ordering Information: o The C-MAX 4G Upgrade Kit is now orderable at this time with a new part number. o MKX Rear seat backrest nut claim quantity updated. Technical Information updates: o Ensure IDS level 128 or higher is used. o Toggling Valet Mode is no longer required. o C-MAX Energi instructions are now available. Owner Notification: Non-repaired vehicle owners will be mailed the week of April 17, 2023. Pickup and Delivery: Added Customer Acknowledgement Form - Review form contents with customer prior to kit ordering and obtain customer signature prior to installation for Focus BEV, C-MAX, and Fusion Energi vehicles.
• 10235153For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.
• 10233681Some 2014-2020 Fusion and 2017-2019 Escape vehicles may be equipped with a 1.5L Ecoboost engine that uses a 50-tooth variable camshaft timing (VCT) intake and exhaust unit from the assembly plant or if a service long block was installed. VCT locking tool 303-1097 is not compatible with this system. If VCT system service is required, replace both the intake VCT (service part DS7Z-6256-F) and exhaust VCT (service part DS7Z-6256-G) as a pair. An interim loaner tool program has been established to enable these repairs. Contact 1-800-403-4844 (Monday-Friday 8:00am to 8:00pm EST; Saturday 8:00am to 3:00pm EST) to obtain this tool. A VCT locking tool compatible with the 50-tooth system is under development and will be sent to dealerships. Continue to monitor OASIS for additional information.
• 10228876Some Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
• 10226752Some 2013-2016 Escape/Fusion/MKZ vehicles may display an error message when updating the All Wheel Drive-ATC Barcode using the IDS service function after installing a new rear drive unit assembly (RDU) or active torque coupling (ATC) clutch assembly. To prevent this error from occurring, enter the universal ATC 4 digit barcode 7772. Once programmed, perform several figure 8 turns at parking lot speeds to verify there is no binding from the all wheel drive (AWD) system. If the vehicle binds in a turn, perform Pinpoint Test A. Refer to the Workshop Manual (WSM), Section 308-07A > Diagnosis and Testing.
• 10225458Some 2013-2020 Fusion, MKZ and 2013-2018 C-Max vehicles equipped with an HF35 transmission may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges including neutral when the vehicle is moving but will not be present when the vehicle is stationary or in park.
• 10225447Some 2015-2018 Fusion/MKZ vehicles equipped with a 2.0L EcoBoost engine may exhibit a rattle noise from the transmission bellhousing area. This may be more noticeable at idle. This may be due to a flexplate crack around the mounting area. To correct the condition, follow the Service Procedure to replace the flexplate, transmission fluid pump, and torque converter.
• 10222788Some Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
• 10218621Some 2014-2019 Fusion vehicles built on or before 10-Jun-2019 and 2017-2019 Escape vehicles built on or before 08-Apr-2019 equipped with a 1.5L EcoBoost engine may exhibit low coolant level, white exhaust smoke and/or runs rough condition with or without an illuminated malfunction indicator light (MIL) with only diagnostic trouble codes (DTCs) P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To resolve the condition, follow the Service Procedure to replace the short block and head gasket.
• 10218617Some 2013-2017 C-MAX Energi, 2013-2018 Focus battery electric vehicle (BEV), 2013-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX and 2017 Continental vehicles equipped with 8 inch or larger center display screen may be unable to complete modem authorization after 3G to 4G modem upgrade was performed. No Authorization Pop-up will be displayed on the center display screen during the Authorization process. The vehicle may also not have proper functionality of remote app features such as remote start, return odometer, fuel information, or vehicle location incorrect in the app. This may be due to the SYNC software. To correct the condition, follow the Service Procedure to toggle Valet Mode.
• 10216851Certain 2014-2020 Model Year Multiple Vehicle Lines - 3G Telematics Control Unit to 4G Upgrade Kit. The North America 3G cellular service began decommissioning in August 2021 and a complete shutdown of the 3G network took place in February 2022. Vehicles on the road equipped with a 3G telematics control unit (TCU) / embedded modem will lose mobile app functionality/connectivity.
• 10214758Some 2013-2017 C-MAX Energi, 2013-2018 Focus battery electric vehicle (BEV), 2013-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX and 2017 Continental vehicles equipped with SYNC screens 8 inch or larger may be unable to complete modem authorization after 3G to 4G modem upgrade was performed. No Authorization Popup will be displayed on SYNC infotainment screen during the Authorization process. The vehicle may also not have proper functionality of remote app features such as remote start, and return odometer and fuel information to the app. This may be due to the SYNC software. To correct the condition, follow the Service Procedure to toggle Valet Mode.
• 10212957Some 2013-2023 Ford or Lincoln vehicles with modems activated through FordPass or LincolnWay may experience 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate channel to access vehicle commands such as door lock/unlock, remote start, vehicle location, etc. The battery drain may be caused by excessive calls for data through the vehicle network keeping it in an activated state. Recommend that the customer uninstall the app to ensure this is not contributing to battery symptoms experienced. Advise the customer that unaffiliated third-party app developers do not work directly with Ford to adhere to security, vehicle communication, and privacy requirements.
• 10211728Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2020-2022 Escape, 2021-2022 Corsair, 2022 Maverick vehicles equipped with HF35/HF45 hybrid transmissions can now be disassembled to repair and clean any contamination that may have been the result of a differential or transfer shaft bearing failure and the transmission can be overhauled/rebuilt. Service tools and service parts are now available. Refer to the Workshop Manual, Section 307-01.
• 10211709Some 2014-2017 C-MAX Energi, 2014-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX, 2016-2018 Focus battery electric vehicle (BEV) and 2017 Continental vehicles equipped with SYNC screens 8 inch or larger may be unable to complete modem authorization after 3G to 4G modem upgrade was performed. No Authorization Popup displayed on SYNC infotainment screen during the Authorization process. This may be due to the Sync Software. To correct the condition, follow the Service Procedure to toggle Valet Mode.
• 10210730Some 2013-2016 Fusion, 2013-2018 C-MAX, 2014-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge vehicles may indicate an incorrect shifter lever position. This may be due to the bushing at the transmission end of the shifter lever cable resulting in a mismatch of cluster and selected gear position. To correct the condition, follow the Service Procedure steps to replace the bushing and on certain vehicles install the protective cap over the selector at the transmission end of the selector lever cable.
• 10210392Some 2014-2019 Fusion vehicles built on or before 10-Jun-2019 and 2017-2019 Escape vehicles built on or before 08-Apr-2019 equipped with a 1.5L EcoBoost engine may exhibit low coolant level, white exhaust smoke and/or runs rough condition with or without an illuminated malfunction indicator light (MIL) with only diagnostic trouble codes (DTCs) P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To resolve the condition, follow the Service Procedure to replace the short block and head gasket.
• 10209209This article supersedes TSB 21-2236 to update the models and year affected. Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2022 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2022 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2022 F-Super Duty, 2018-2022 EcoSport/Expedition, 2019-2022 Ranger/Nautilus, 2021-2022 Bronco/Bronco Sport/Mustang Mach-E, 2022 Maverick vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
• 10204994Online automotive service information system for March 2016
• 10204043Certain 2014-2020 Model Year Multiple Vehicle Lines 3G Telematics Control Unit to 4G Upgrade Kit The North America 3G cellular service began decommissioning in August 2021 and will be fully decommissioned in February 2022. Vehicles on the road equipped with a 3G telematics control unit (TCU) / embedded modem will lose mobile app functionality/connectivity. Some owners are still within the *complimentary trial period (depending on model year and brand, see table below) for connected services.
• 10203848Various 2014-2020 vehicles equipped with a 3G modem may experience a lack of 3G modem performance. This may be due to the 3G cellular service functionality being decommissioned starting August 2021 and through March 2022. As the 3G cellular service is decommissioned, vehicles equipped with the 3G telematics control unit (TCU) will lose MyFord Mobile and MyLincoln Mobile app functionality/connectivity. Repair or Replacement of the TCU should no longer be performed using existing service stock. Replacement of the 3G TCU for this concern will result in programming concerns and repairs should not be performed. The customer can pay to upgrade their 3G modem with a 4G modem by following the information in FSA 21B09. Refer to FSA 21B09 for reference and not for claiming.
• 10202708Some 2015-2020 Fusion/MKZ vehicles equipped with a 2.0L EcoBoost engine may exhibit a rattle noise from the transmission bellhousing area. This may be more noticeable at idle. This may be due to a flexplate crack around the mounting area. To correct the condition, follow the Service Procedure steps to replace the flexplate, transmission fluid pump, and torque converter.
• 10201614Some 2014-2019 Fusion vehicles built on or before 10-Jun-2019 and 2017-2019 Escape vehicles built on or before 08-Apr-2019 equipped with a 1.5L EcoBoost engine may exhibit low coolant level, white exhaust smoke and/or runs rough condition with or without an illuminated malfunction indicator light (MIL) with only diagnostic trouble codes (DTCs) P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To resolve the condition, follow the Service Procedure to replace the short block and head gasket.
• 10201050Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK12 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
• 10201034Some 2013-2021 Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
• 10199536Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2021 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2021 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2021 F-Super Duty, 2018-2021 EcoSport/Expedition, 2019-2021 Ranger/Nautilus, 2021 Bronco Sport/Mustang Mach-E vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
• 10194434Some 2013-2016 Fusion, 2013-2018 C-MAX, 2014-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge vehicles may indicate an incorrect shifter lever position. This may be due to the bushing at the transmission end of the shifter lever cable resulting in a mismatch of cluster and selected gear position. To correct the condition, follow the Service Procedure steps to replace the bushing and on certain vehicles install the protective cap over the selector at the transmission end of the selector lever cable.
• 10194428Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK11 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
• 10189767Some 2013-2016 Fusion, 2013-2018 C-MAX, 2013-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge vehicles may indicate an incorrect shifter lever position. This may be due to the bushing at the transmission end of the shifter lever cable resulting in a mismatch of cluster and selected gear position. To correct the condition, follow the Service Procedure steps to replace the bushing and install the protective cap over the selector at the transmission end of the selector lever cable.
• 10183749In some of the affected vehicles, the front control/display interface module (FCDIM) may have been unintentionally programmed for the European market instead of the North American market
• 10180428Some 2009-2020 Ford and Lincoln vehicles equipped with turbochargers may exhibit an oil leak from the turbocharger oil supply or return tubes, O-rings or 6.7L pedestal gasket. Although oil may collect on the turbocharger, it is very rare for a turbocharger to leak oil. To isolate the source of the leak, refer to Workshop Manual (WSM), Section 303-00 General Information > Diagnosis and Testing > Engine > Engine Oil Leaks - Fluorescent Oil Additive Method procedure. When an oil leak is present at a turbocharger oil supply or drain tube, remove the affected oil tube and inspect for damage, and replace the O-ring seals, pedestal gasket or oil tube as required. Refer to WSM, Section 303-04. For claiming, use the affected oil tube or pedestal gasket as the causal part and applicable labor operations in Sections 6 and 9 of the Service Labor Time Standards (SLTS) Manual.
• 10177863This article supersedes TSB 19-2026 to update the vehicle model years affected. Some 2000 and newer Ford/Lincoln/Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended.
• 10177123Some 2013-2016 Fusion/MKZ/C-MAX vehicles equipped with an HF35 transmission and built on or before 15-Aug-2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges including neutral when the vehicle is moving but will not be present when the vehicle is stationary or in park. This may be due to the differential side bearings and/or the transfer shaft and housing. To correct the condition, follow the Service Procedure to install either a transfer shaft kit or a remanufactured transmission assembly.
• 10176123Some 2012-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit an inoperative remote start with a 'Vehicle Failed To Start' message when using MyFord Mobile/Ford Pass/Lincoln Way mobile applications. The cellular cloud systems will only allow two remote start requests from the MyFord Mobile/Ford Pass/Lincoln Way apps without a vehicle drive event occurring. If a third remote start request is received, a Vehicle Failed To Start message will be displayed quickly in the mobile app. Once the vehicle is driven, the remote start counter is reset and will allow remote start commands to be sent from the mobile app. If the remote start system is not functioning using the key fob, refer to Workshop Manual (WSM) Section 303-06 for further diagnosis.
• 10175895Some 2013-2018 C-Max, 2013-2020 Escape/Fusion/MKZ, 2015-2018 Focus,2015-2019 MKC, 2015-2020 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2020 F-Super Duty, 2018-2020 EcoSport/Expedition, 2019-2020 Ranger/Nautilus vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
• 10168790Some 20132017 C-MAX Energi, 20172018 C-MAX Hybrid, 20132020 Fusion Energi and 2017-2020 Fusion/MKZ Hybrid vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with any of the following diagnostic trouble codes (DTCs): P0496, P1450, P04ED, P04EF, P04EE, P2450, P2451. When performing pinpoint test (PPT) HX in the Powertrain Controls and Emission Diagnosis (PC/ED) Manual for the referenced DTCs, incorrect results may be obtained due to an internal powertrain control module (PCM) software conflict. In order to make sure the PPT provides accurate results, immediately prior to step HX22, make sure the fuel door is fully latched and then press the fuel door release button. Keep the door open while completing HX22, then fully latch again, prior to continuing the remainder of testing
• 10162068Some 2013-2017 C-Max/Fusion/MKZ Hybrid/Energi vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P1450, P0456, P0457, P04EE and/or P04EF. This may be due to the sealing capability of the canister purge valve. To correct the condition, follow the Service Procedure steps to update the PCM software and replace the canister purge valve.
• 10153975Some 2013-2018 C-MAX, 2013-2019 Fusion Energi, and 2017-2019 Fusion/MKZ Hybrid vehicles may exhibit an illuminated MIL with diagnostic trouble code (DTC) P04B5. This may be due to inadvertent actuation of the fuel door release button by the customer when exiting the vehicle. If the fuel filler door is not fully closed after a refueling event or the fuel filler door is open from erroneously pressing the fuel door release button, a message displays during the third drive cycle to indicate the fuel filler door is not closed and the DTC sets. Before performing Workshop Manual (WSM) diagnosis, consult the customer about the potential for accidental fuel door actuation and explain the need to fully latch the fuel door after every refueling event. Malfunction Indicator Lamp will turn off after (3) drive cycles with fuel filler door closed.
• 10153935Some 2012-2018 Focus Electric, 2013-2017 C-Max Energi, and 2013-2019 Fusion Energi plug-in hybrid electric vehicles (PHEV) may exhibit the high voltage (HV) battery failing to charge while connected to the second Generation 120-volt electric vehicle service equipment (EVSE) charge cord. Follow the Service Procedure steps to correct the condition.

Every Ford Fusion Energi model year

Bars are owner complaints, dots mark years with recalls. Select a year to open its report.