2013 GMC Sierra
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2013 GMC Sierra. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
3 recalls name the 2013 GMC Sierra. Newest first.
General Motors (GM) is recalling certain model year 2013-2014 Chevrolet Silverado HD, Chevrolet Express, and GMC Sierra HD vehicles, and model year 2013 GMC Savana compressed natural gas (CNG) vehicles that fail to comply with Federal Motor Vehicle Safety Standard No. 303 "Fuel System Integrity of Compressed Natural Gas Vehicles." In the affected vehicles…
Risk and remedy
Risk
Text that does not conform to the required labeling size could inhibit fuel tank inspection practices and safe refueling, increasing the risk of a fire.
Remedy
GM will notify owners and will send them a replacement label, free of charge. The recall began December 3, 2015. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is 13365.
General Motors LLC (GM) is recalling certain model year 2012-2013 Chevrolet Silverado HD and GMC Sierra HD vehicles, equipped with 6.6L diesel engines and dual fuel tanks. In the affected vehicles, the transfer pump which moves fuel from the rear tank to the front tank could malfunction and cause the fuel gauge to indicate an inaccurate reading.
Risk and remedy
Risk
If the fuel gauge indicates an inaccurate reading it may result in the vehicle unexpectedly stalling, increasing the risk of a crash.
Remedy
General Motors will notify owners and dealers will inspect and replace the fuel transfer pump, as necessary, free of charge. The manufacturer has not yet provided a notification schedule. The recall began on May 30, 2014. Owners may contact Chevrolet at 1-800-222-1020 and GMC at 1-800-462-8782. GM's number for this recall is 13420.
General Motors (GM) is recalling certain model year 2013 Cadillac Escalade, Escalade ESV, and Escalade EXT; Chevrolet Avalanche, Express, Silverado HD, Silverado LD, Suburban, and Tahoe; and GMC Savana, Sierra HD, Sierra LD, Yukon, and Yukon XL vehicles, manufactured between November 7, 2012, through December 18, 2012, for failing to comply with the…
Risk and remedy
Risk
As a result, the vehicle may shift from Park with the ignition key removed or the ignition key in the OFF position. The vehicle may also shift out of Park without application of the brake pedal while the key is off. Either of these scenarios may cause the vehicle to roll away after the driver has exited the vehicle, resulting in a possible vehicle crash and/or injury.
Remedy
GM will notify owners, and dealers will inspect the affected vehicles and replace the steering column as necessary, free of charge. The recall began on January 21, 2013. Chevrolet owners may call 1-800-630-2438. Cadillac owners may call 1-866-982-2339. GMC owners may call 1-866-996-9463.
Owner complaints
39 complaints4 involved a crash1 involved a fire7 injuries
What owners report most
Latest complaints
- Engine
The contact owns a 2013 GMC Sierra. The contact stated that on several occasions while driving at various speeds, the vehicle lost power. The check engine warning light was illuminated. The vehicle veered to the side of the road and was restarted. The vehicle was taken to a dealer multiple times…
The contact owns a 2013 GMC Sierra. The contact stated that on several occasions while driving at various speeds, the vehicle lost power. The check engine warning light was illuminated. The vehicle veered to the side of the road and was restarted. The vehicle was taken to a dealer multiple times where the failure was not able to be replicated. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 100,000.
- Air bags
Takata Recall. The contact owns a 2013 GMC Sierra. The contact received notification of NHTSA Campaign Number: 21V054000 (Air Bags).The contact stated while driving approximately 30-35 mph, the drivers seat and both side air bags deployed without warning or impact. The contact sustained injuries…
Takata Recall. The contact owns a 2013 GMC Sierra. The contact received notification of NHTSA Campaign Number: 21V054000 (Air Bags).The contact stated while driving approximately 30-35 mph, the drivers seat and both side air bags deployed without warning or impact. The contact sustained injuries to his face, experienced blurred vision and medical attention was provided. The contact called the local dealer but vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 115,000. GM was contacted , sent an engineer who pretty much indicated parts failure. Since then consumer has not been contacted.
- Air bags
2013 GMC sierra. Consumer writes in regards to takata airbag safety recall. the consumer referenced recall n212328790.
- Steering
TL* the contact owns a 2013 GMC sierra. The contact stated that the steering wheel was extremely loose. When driving over bumps in the road, there was an abnormal noise heard from the steering column to the steering wheel. The contact was not included in nhtsa campaign number: 11v339000 (steering).…
TL* the contact owns a 2013 GMC sierra. The contact stated that the steering wheel was extremely loose. When driving over bumps in the road, there was an abnormal noise heard from the steering column to the steering wheel. The contact was not included in nhtsa campaign number: 11v339000 (steering). The manufacturer was notified. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 20,000. updated 05/03/16*lj the local repair shop, found two spline shafts in the steering column worn. The repairs were done at no charge. Updated 05/05/16.*jb
- Unknown or other
"Takata recall". Cracked dash stationary
- Air bags · Unknown or other
I have a 2013 sierra denali HD. I am very ocd with this vehicle as to I only drive it on week-ends, etc. Truck IS stored in climate controlled garage. Just turned over 42K miles. I have a professional detailing service detail this truck. I picked up my truck today and was told that they found a…
I have a 2013 sierra denali HD. I am very ocd with this vehicle as to I only drive it on week-ends, etc. Truck IS stored in climate controlled garage. Just turned over 42K miles. I have a professional detailing service detail this truck. I picked up my truck today and was told that they found a crack in the dash located behind the instrument cluster. Only 6K miles out of warranty. How convenient for gm. I plan on talking to dealer that services my truck tomorrow and get their input.
- Fuel/propulsion system
TL* the contact owns a 2013 GMC sierra. The contact stated that the check engine warning indicator illuminated. The vehicle was taken to both an independent mechanic and the dealer to be diagnosed. The technicians informed the contact that the diesel reluctant tank assembly would have to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 111,000.
- Unknown or other
Cracked dashboard
- Steering
The steering on the pickup truck sticks, locks up for a moment then frees itself. I have been having on and off issues since but the dealership IS already trying to get out of any responsibility already stating this IS out of warranty at this date. salt lake valley GMC has been aware of the issue…
The steering on the pickup truck sticks, locks up for a moment then frees itself. I have been having on and off issues since but the dealership IS already trying to get out of any responsibility already stating this IS out of warranty at this date. salt lake valley GMC has been aware of the issue since day one. this has become a saftey issue, the vehicle in question IS not safe to drive at this time and I am left holding the bag for a mystery they cannot solve (or gm IS covering up yet another problem) note this truck IS the duramax 2500.
- Tires
First incident -bfgoodrich mud terrain KM2 tire tread separated from tire causing damage to running board on right front. Was on interstate going about 55 mph. Second incident- 1 of original set of 4 IS now on back again on interstate going approximately 65 mph tire separated and caused damage to right fender. *tr
- Electrical system
Vehicle's volt gauge read's between 16 and 17 volt's. Constantly. Taken to dealer and was told after there testing of the system all reading were at 14.4 to 14.7 volts. They could not duplicate problem. When leaving dealership waited after starting to watch gauge as driving down the highway. Gauge still reading between 16 and 17 volts. Have now contacted GMC customer service for further help. *tr
- Exterior lighting › Headlights · Vehicle speed control
TL* the contact owns a 2013 GMC sierra. The contact stated that while driving at night, the headlights seized and the vehicle failed to accelerate. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 4,000.
- Service brakes
I own a 2013 GMC sierra 4WD crew cab that IS having braking problems. I purchased the vehicle on 05/29/2013 new from bill smith buick-gmc inc. Located in cullman, al as a new vehicle and at the time of purchase it had 7173 miles on it as stated on the odometer disclosure statement. The vehicle…
I own a 2013 GMC sierra 4WD crew cab that IS having braking problems. I purchased the vehicle on 05/29/2013 new from bill smith buick-gmc inc. Located in cullman, al as a new vehicle and at the time of purchase it had 7173 miles on it as stated on the odometer disclosure statement. The vehicle currently has 41585 miles on it that indicated I have driven the vehicle 36412 miles. I have had two incidents with the brakes where the vehicle failed to stop with the brakes fully applied. The first time was when the vehicle had approximately 15000 miles on it. the second time occurred this past thursday, december 18, 2014 when I applied the brakes at 25 mph and the car just continued to roll up hill until I hit a car in front of me. There was no damage to the older buick lasaber rear end or bumper but my front bumper was pushed in about 2 inches. if I had been on the level or was going above 25 mph I suspect there would have been substantial damage to both vehicles. what?s happening IS when the brake IS applied the car starts to shudder and sounds like your banging on a tin can. when that happens the truck IS not stopping or slowing at all and the brake pedal IS as far down as it can go. pumping the brake will cause the brakes to recover and the vehicle will stop. this problem has not been a consistent issue. This last thursday IS the first time I couldn?t stop in 26000 miles. back when the vehicle had 15000 miles on it the same thing occurred. while driving the vehicle to work this morning after picking it up from the GMC dealership that said there was nothing wrong it happened again. This was after making several stops on hwy 280 in birmingham, al. this time I ran the red light with no consequences but my luck will not continue. *tr
- Structure › Body
TL* the contact owns a 2013 GMC sierra. The contact stated that while driving at 60 mph, an abnormal noise of simulating air entered the vehicle from the driver side. The vehicle was taken to three different dealers where it was diagnosed that the rear and front driver side foam seals needed to be…
TL* the contact owns a 2013 GMC sierra. The contact stated that while driving at 60 mph, an abnormal noise of simulating air entered the vehicle from the driver side. The vehicle was taken to three different dealers where it was diagnosed that the rear and front driver side foam seals needed to be replaced. The vehicle was repaired but the remedy failed to repair the vehicle. The manufacturer was notified of the failure. The failure mileage was 5,000. The vin was unknown.
- Steering
I own a 2013 GMC sierrahd 2500 and I am experiencing power steering failures. GMC IS refusing to fix the problem because they cant find it. GMC also has no problem putting me back on the road in a dangerous unsafe vehicle that IS still under bumper to bumper warranty. . The first experience was…
I own a 2013 GMC sierrahd 2500 and I am experiencing power steering failures. GMC IS refusing to fix the problem because they cant find it. GMC also has no problem putting me back on the road in a dangerous unsafe vehicle that IS still under bumper to bumper warranty. . The first experience was just pulling into a parking spot. As I was turning, always to the left, into the spot the power steering failed. Always after a long drive this occurs, to the tune of 5 plus hours. The power loss repeated itself two more times that first day. Occurring when I was coming to a slow left turn under 10 mph. I took it to the dealer a couple days later and they couldn't repeat the problem so they refused repairs. the next time it happened was a couple days ago. This time it began with slow left turns in a parking lot or on downramps from highways. however the problem gained intensity as I thought I could feel it while driving at high speeds, although I direguarded that since it IS hard to tell while driving 65 on the highway. Once I reached my local back, curvy, mountain roads, it failed repeatedly. One instance causing me to veer to the edge of a severe drop off and my tires running off the road. This easily could have been a fatal moment. again after a long drive, they were unable to recreate the problem. They inspected everything and researched the issue. GMC said that will happen when hitting the brakes at a slow speed. However, the failure has now occurred without braking and at a normal speed of about 30 mph. GMC refused to replace anything and would not compensate the dealer if they did. Thus GMC put me back on the road in a dangerous vehicle. They said this was normal and would happen from time to time. Despite all their excuses, I had a contradiction for.i don't understand why it didn't start till now and why am I the only one having the problem. *tr
- Power train
Initially I felt the problem as a slight "missing" in the engine under very light acceleration between 40 mph and 55mph and more pronounced under constant throttle going up grades on the highway at a speed of ~55 mph (1400-1500 rpm). The vehicle seemed to be "lugging", and then the rpm would…
Initially I felt the problem as a slight "missing" in the engine under very light acceleration between 40 mph and 55mph and more pronounced under constant throttle going up grades on the highway at a speed of ~55 mph (1400-1500 rpm). The vehicle seemed to be "lugging", and then the rpm would increase by ~20% immediately for a short distance and then drop back (all at constant throttle) to 1400-1500 rpm. When driving on the highway in cruise control at 60 mph and going up a grade, the vehicle would show signs of "straining" and immediately increase in the rpm by about 20% with an attendant acceleration. Then the rpm would increase instantly by about 1000 rpm and the vehicle accelerates rapidly until I engage the brakes. My dealer observed the same characteristics and determined that it was a torque converter problem and on 07/25/2014 they installed a new torque converter, which proved to have no effect on the problem. I was informed by the service manager that GMC technical services informed him of a service bulletin (#pip4681d: random bump chuggle or fishbite sensation while cruising at approximately 1,300 rpm- october 31, 2013) that addressed the problem, and furthermore no further corrective action could be taken. On august 6,,2014 I was driving at constant speed of 60 mph on a major highway in "cruise control" and moderate traffic. While going up a long grade following another vehicle at a safe speed, my vehicle immediately jumped ~400 rpm and then abruptly changed to a lower gear and accelerated suddenly putting me at risk of colliding with the vehicle ahead of me. I quickly applied brakes and was able to avoid an accident. I immediately contacted GMC customer services who opened a case number ([xxx]) and assigned a rep. To my case. I have subsequently been informed of the GMC company line--"the vehicle IS operating as designed", "live with it"!!! information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6). *tr
- Fuel/propulsion system
Noticed back door open indicated on panel, stepped out with vehicle in drive at a stop, then once outside slipped and vehicle kept moving, had to jump back into vehicle and apply brake to put it into park, why doesn't vehicle shut down once off the seat? Riding lawn mowers do! *js
- Air bags · Electrical system
My husband was driving home in traffic when a woman driving the opposite direction decided to pass a vehicle. He swerved to avoid a head on collision which meant he had to go off of the road. When he attempted to get back on the road the truck shot across to the other side of the road. The dps…
My husband was driving home in traffic when a woman driving the opposite direction decided to pass a vehicle. He swerved to avoid a head on collision which meant he had to go off of the road. When he attempted to get back on the road the truck shot across to the other side of the road. The dps officer told my husband he hit a culvert and flipped 5- 6 times. Witnesses had to pull him out of the truck and had mentioned there was a slight fire that they put out. During all of this none of the airbags deployed. He went to the doctor the following day to get checked out. *tr
- Engine
TL* the contact owns a 2013 GMC sierra. The contact stated that while driving approximately 58 mph, the engine stalled without warning. The contact waited five minutes before restarting the vehicle and resumed normally. The failure recurred four times. The vehicle was taken to an authorized dealer…
TL* the contact owns a 2013 GMC sierra. The contact stated that while driving approximately 58 mph, the engine stalled without warning. The contact waited five minutes before restarting the vehicle and resumed normally. The failure recurred four times. The vehicle was taken to an authorized dealer where a diagnostic testing was performed. The dealer was unable to locate a problem. The manufacturer was not notified of the defect. The approximate failure mileage was 11,000.
- Steering
Power steering gear box leaks oil out of front adjustment nut seal. after three replacement gear boxes it still continually leaks. the last attempted fix by a GMC dealer ended with power steering spraying all over everything under hood including exhaust which IS a significant fire hazard. also, when fluid level gets low steering IS significantly hindered. *tr
- Air bags · Service brakes
On april 7, 2014, I was involved in car accident. My vehicle was traveling on the highway through a solid green light when the other the vehicle making a left turn tried to speed up to get pass. I saw the other the vehicle and press the brakes hard but the truck slid and hit the other vehicle. I…
On april 7, 2014, I was involved in car accident. My vehicle was traveling on the highway through a solid green light when the other the vehicle making a left turn tried to speed up to get pass. I saw the other the vehicle and press the brakes hard but the truck slid and hit the other vehicle. I was great impact and I was shocked that our air bags didn't deploy. I'm very concern that my equipment are not working properly....please assist me in matter. *tr
- Steering
I took my truck in for a grinding noise the steering rack was making when turning at low speeds, the dealership said it was a power steering gear, common problem and they would fix it because it was under warranty, they solved the problem. The issue IS that the re-manufactured part they used…
I took my truck in for a grinding noise the steering rack was making when turning at low speeds, the dealership said it was a power steering gear, common problem and they would fix it because it was under warranty, they solved the problem. The issue IS that the re-manufactured part they used leaks, took it back a second time, they said it was a bad seal and they would replace the seal. Had to take it in a third time because it leaked again, so they said they would replace the rack again, come to find out, the last time they had it they replaced the steering rack again, so this IS the third steering rack they have put on a 2013 truck, and it still leaks, they game me a service bulletin that says it IS normal for it to leak from that area and it goes away in a few months, also the service bulletin says a drip from there does not warrant a active leak, I say a drip on the ground IS a active leak. I live in texas and by state law a vehicle cannot pass state safety inspection with any leaks on the power steering system. How do I know that this leak will even go away? My truck won't even pass inspection later this year when I have to go because of this leak. I believe this IS a safety concern, they should not be re issuing such a important part to the steering system and it leak, I have followed up with gm and said I want a brand new on put on and no leaks, it didn't leak when I bought it, it shouldn't leak now. I have lost faith in the reliability of the vehicle because they have replace the same part three times( a key part to the steering system), it leaks, and all three times the part was re-manufactured( used), I have no idea how many miles are on that part, they should be using brand new ones and no leaks. *tr
- Air bags
While driving in the mountains, I swerved to miss an animal, took the ditch, hit two trees, some boulders and the airbags did not deploy. I was traveling at about 47 mph. The accident report showed damages to every part of the truck except the roof and tailgate. We had a grill guard installed at a…
While driving in the mountains, I swerved to miss an animal, took the ditch, hit two trees, some boulders and the airbags did not deploy. I was traveling at about 47 mph. The accident report showed damages to every part of the truck except the roof and tailgate. We had a grill guard installed at a GMC dealership upon purchase, and had it not been for that guard, the engine would have been in our laps. The truck sustained 20,000 dollars in damages, yet all gm had to say was that the airbags operated as designed. I say that the design IS fatally flawed if a crash of this magnitude does not cause this very important safety feature to operate. The folks who towed the vehicle had some very strong opinions about this failure, and said that the grill guard was the only thing which saved us, and that having it installed should not have had any effect on the function of the airbags. *tr
- Power train
Hello, the date and mileage above IS not actual date of first incident, but IS the first time I took it in for the first oil change and vehicle inspection which also was the first time I complained to the dealership about the issue. My transmission slips between 2ND and 3RD gear at least 4 times a…
Hello, the date and mileage above IS not actual date of first incident, but IS the first time I took it in for the first oil change and vehicle inspection which also was the first time I complained to the dealership about the issue. My transmission slips between 2ND and 3RD gear at least 4 times a month. The dealer told me that if I cant prove it or if it doesn't do it when they drive it then they cant perform a diagnostic test to fix the problem. The seller who sold me the vehicle called me twice to see how im enjoying my truck and I complained to him both times about the issue and he told me the same thing about my issue. I even left voicemails to him about it and he never returned my calls until I made a year (3/16/14) owning my truck and claims he don't remember me telling him this the first time. Im a strong gm fan but I feel im not being helped with my issue and its annoying that I have to drive my truck cautious guessing will it slip this time or will it slip next time? If its professional grade then why am I having this problem? I use my truck for family vacations and I know anyone with the same problem would not drive this truck far away from home with this issue. It does it when it wants to but its just funny how im trying to figure out when it will do it again. I get all these emails asking me to rate the dealership 5 stars and to rate the truck but I cant even get my truck checked out. Then they tell me they wont give me a rental which I would need another truck as a rental. This IS sad I spend 30 grand on a truck I cant get worked on unless I have proof. *tr
- Service brakes
Severe steering wheel vibration when braking at 40 plus mph. *tr
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10114597This Preliminary Information communication provides information to the technician of an engine power reduced message on the driver information center after performing the Canada Onstar 4G upgrade. If the concern is present park the vehicle outside and call General Motors Technical Assistance Center.
- 10114470This Preliminary Information communication provides information to the technician about vehicle that may have an OnStar system that has progression tones when pressing the blue or red button. Technician will need to call General Motors Technical Assistance Center with the scan tool data from the OnStar system.
- 10114431This Preliminary Information communication provides information to the technician about vehicles that may have an issue when using Bluetooth voice recognition with an iPhone. Technician should work with the customer to insure the phone contacts to not have any Emojis loaded to any contact.
- 10114408This Preliminary Information communication provides information to the technician about vehicles that are travelling from Canada to the United States. While in the United States they are unable to receive Turn-by-Turn directions. Due to the existing cellular provider not having roaming agreements in areas outside of Canada to support transmitting of the packet data required for Turn-By-Turn feature to operate. The customer has 3 options while traveling through the United Sates. First if the vehicle is equipped with a navigation radio they can request a "Destination Download" to the vehicle. Second if the customer uses the OnStar RemoteLink app they can send the directions to the vehicle. The third option would be to have the vehicle loaded with a "500 phone number" The customer will no longer be able to use their Hands Free Calling minutes when the new 500 phone number is loaded. If a customer chooses to restore Hands Free Calling in the future a new phone number will be assigned to the vehicle; previous phone numbers are not available.
- 10114354This Preliminary Information communication provides information to the technician that some vehicles may have a Service Engine Soon lamp, engine misfire on cylinder 1, 4, 6, or 7 and/or tick noise. Technician will follow service information diagnosis first. If service information diagnosis does not isolate the cause of this concern perform a cylinder deactivation active fuel management system compression test in service information. If the running compression of the misfiring cylinder stays below 25 Pounds per Square Inch regardless of the active fuel management solenoid being commanded on or off, an active fuel management lifter is mechanically collapsed/stuck or unlocking as soon as the engine is started. Replace all active fuel management lifters, and all plastic lifter guides. Also perform the cylinder deactivation active fuel management Valve Lifter Oil Manifold Diagnosis and Testing in Service Information. If it isolates a concern with the Valve Lifter Oil Manifold, replace it and reevaluate the concern. The active fuel management lifters can also be monitored for proper operation by carefully inspecting the cylinder 1, 4, 6, and 7 rockers and valves while cranking or briefly and safely running the engine with the valve covers removed. If the valve or valves of an active fuel management cylinder stop moving while doing this test, the active fuel management lifter is causing the concern. For 2008-2009 Full Size Truck/SUV or a 2007-2009 Chevrolet Tahoe with the Police Package reprogram the Engine Control Module. On the 2008-2009 Pontiac G8, 2010-2011 Camaro, and 2007-2010 Full Size Trucks with active fuel management, also determine if the active fuel management pressure relief valve shield that is listed in the latest version of 10-06-01-008 has ever been installed. On passenger cars with the LS4 engine, determine if the updated oil pan gasket that is listed in the latest version of 11-06-01-007 has been installed.
- 10114352This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.
- 10114343This Preliminary Information communication provides information to the technician the steps needed to diagnose and repair the vehicles that may have unwanted or phantom phone calls. Technician will need to determine what type of call the customer is having that is unwanted. The vehicle may receive an incoming call just like any other phone. Typically the customer will hear the phone ringing in the vehicle. This scenario also includes incoming Bluetooth calls. One type of unwanted call can be made if the key pad is faulty the OnStar system will try to make a blue button call for shorted voltage in the circuits. The OnStar module could have an internal fault and produce a "Phone Unavailable" audio message also it may have a Diagnostic Trouble Code U1500 or B1000. Refer to diagnostics for the Diagnostic Trouble Code making sure to follow any applicable Bulletins or Preliminary Information sheets. A "Ready" or "OnStar ready" audio message heard while driving. In some cases it has been found that the customer is inadvertently pressing the ?push to talk? button on the steering wheel controls. On rare occasions, other issues in the steering column or Steering Wheel Control system may induce this concern.
- 10114342This Preliminary Information communication provides information to the technician about vehicle that may have an OnStar system that has progression tones when pressing the blue or red button. Technician will need to call General Motors Technical Assistance Center with the scan tool data from the OnStar system.
- 10114328This information for Warranty administration - Changes the Service Policy and Procedures Section 1.6.2.11 and now is refered to Article 3.2.9 of the 1st addition manual for details of Technician Identification and Accounting of Labor Time
- 10114309This informational bulletin explains how to care for wiper blades.
- 10114299This informational bulletin provides a quick guide to updating which model vehicle after replacing the IPC.
- 10114296This warranty administration bulletin provide policy information of the JOB CARD, for a repair on vehicles and what is acceptable - customer authorization; Service manager approvals and transaction authorization; Details of concern, cause and correction; Labor Time; Technician ID and acoutablity of labor time; Proper documentation and retension of warranty parts; Accurate sublet charges and receipts; Add on concerns after the Job Card has been written.
- 10114292This preliminary bulletin provides a procedure on how to cold crank test a battery in a vehicle.
- 10114281This informational bulletin states that it no longer valid and refers to a new bulletin.
- 10114280This informational bulletin provides information on Inappropriate Warranty Claims Submitted for Damaged Radios and IPCs
- 10113889This Preliminary Information communication provides the technician with a list of modules to check for communication with the scan tool, if the navigation radio does not display the current Hybrid mode. Dealer will use a scan tool to check communication with Accessory Direct current Power Control Module, Air Condition control module, Drive Motor Generator Power Inverter Module, Engine Control Module, Battery Energy Control Module, and Transfer Case Control Module. Repair the loss of communication with the affected module and the power flow should return to the radio display.
- 10113888This Preliminary Information communication provides steps the technician will uses to diagnose and repair vehicles that have low oil pressure after an oil change with the engine Regular Production Option Code L20, L77, L94, L96, L99, L9H, LC8, LC9, LH9, LMF, LMG, LY6, or LZ1. Vehicle may have Service Engine Soon lamp with Diagnostic Trouble Code P0521 or Low Oil Pressure message on the instrument panel. Dealer will need to determine if bulletin 10-06-01-008 was completed. If the bulletin was performed inspect the left rocker cover. Dealer will insure the left rocker can hold water without leaking. If leaks are found apply room temperature vulcanization silicone to the rocker cover if possible or replace the left rocker cover.
- 10113887This Preliminary Information communication provides the technician with the additional steps that are needed to help perform a successful brake bleed on the 2-Mode Hybrid with Regular Production Option Code HP2. With a battery maintainer installed on the vehicle use brake pressure bleeder that maintains 30 psi for the entire bleed procedure.
- 10113849This informational bulletin provides information on the proper oils to use on GM vehicles including information regarding the differences of the Dexos oils.
- 10113843This warranty administration bulletin provides information on the Clarification of Use for Dealer Empowerment Labor Operations and Customer Enthusiasm
- 10113837This informational bulletin provides a list off all the issues revolving around new vehicles for a one stop place to find growing concerns around them.
- 10113831This preliminary information bulletin provides a descritption of operation of the echo control and noise cancellation settings for concernc regarding noice drop outs during calls and muffled sound.
- 10113810This warranty administration bulletin provides dealership personnel with policy and procedure requirements for essential tools that include consumable parts (U.S. Only).
- 10113796This informational bulletin provides information on the proper use of GM floor mats.
- 10113792This informational bulletin provides information to technicians regarding intake manifold inspection/replacement after severe internal engine damage.
- 10113788This warranty administration bulletin provides policy information on courtesy transportation and roadside assistance programs.
- 10113785This informational bulletin adds the 2014 and 2015 model years to information of a language change for OnStar System (U.S. and Canada only).
- 10113775This informational bulletin provides information on the Product Quality Center (PQC) assembly replacement process for Service Agents not required to contact PQC prior to assembly replacement.
- 10113773The intent of this technical bulletin is to identify aftermarket ALDL or DLC interface devices as potential sources for causing multiple customer concerns that do not have other diagnostic methods to identify them.
- 10113770This informational bulletin provides technicians with a brake lathe calibration procedure.
- 10113753This preliminary informational bulletin provides technicians with diagnostic tips for a customer concern of odor emanating from HVAC system.
- 10113752This informational bulletin communicates GM wiring repair strategy information.
- 10113745This warranty administration bulletin communicates GM required operating procedures (U.S. only) for service operations.
- 10113741This warranty administration bulletin provides retail and wholesale service personnel with the policies and the warranty claims submission procedures that support Labor Operation 0600014 - Suspected Tampering or Vehicle Modifications.
- 10113740This informational bulletin provides dealership personnel information on unscheduled supplemental services (including flushing services and additives) and proper use of GM simplified maintenance schedules (Canada only).
- 10113738This informational bulletin provides technicians with diagnostic tips for preventing oil leaks after changing oil and filter.
- 10113731This informational bulletin provides information on the PQC assembly replacement process - for dealers required to contact PQC prior to replacing an assembly (U.S. and Canada only).
- 10113720This informational bulletin provides information on a GM of Canada OnStar cellular communication upgrade.
- 10113703This technical bulletin provides repair information for repairing the IP to body harness connector to correct a customer concern for intermittent Malfunction Indicator Lamp (MIL) illuminated with Reduced Engine Power displayed and DTC P2138 set.
- 10113701This informational bulletin provides information for dealers/technicians on when and how to submit a Field Product Report (FPR) (U.S. Dealers Only).
Every GMC Sierra model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.