1998 Infiniti I30
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Infiniti › I30 › 1998
These records cover every 1998 Infiniti I30. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
2 recalls name the 1998 Infiniti I30. Newest first.
On certain passenger vehicles, one of the diodes used in the alternator may have been damaged when built. this can eventually result in failure of the diode and an electrical short which could melt the plastic housing.
Risk and remedy
Risk
If the combustible gas emitted by the melting plastic does not disperse due to air flow through the engine compartment, it could ignite and in turn ignite the fan guide in the alternator.
Remedy
Dealers will replace the alternator. owner notification began july 29, 2002. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact nissan at 1-800-647-7261 or infiniti at 1-800-662-6200.
Vehicle description: passenger vehicles. one of the diodes used in the alternator may have been damaged when built. this can eventually result in failure of the diode and an electrical short which could melt the plastic housing.
Risk and remedy
Risk
If the combustible gas emitted by the melting plastic does not disperse due to air flow through the engine compartment, it could ignite and in turn ignite the fan guide in the alternator.
Remedy
Dealers will replace the alternator.
Owner complaints
49 complaints5 involved a crash5 involved a fire1 injuries
What owners report most
Latest complaints
- Air bags
Air bag light flashing, dealership indicated "a very common problem" for this year and make infiniiti . Well a common problem to me seems like it should be a recall. I was told by dealership that it would over $1000 does this have anything to do with takata inflators that have been recalls on…
Air bag light flashing, dealership indicated "a very common problem" for this year and make infiniiti . Well a common problem to me seems like it should be a recall. I was told by dealership that it would over $1000 does this have anything to do with takata inflators that have been recalls on millions of cars but just skipped this year and make? I was told airbag will still deploy, well I was involved in a front end accident, air bag did not deploy! this IS a real concern, this needs to be investigated, and recall implemented before someone dies as a result!
- Air bags · Electrical system
While driving home could hear a clicking noise in the wiring car started to lose power and eventually died in the road, jump started it to get to a shop was told it was the alternator, bought new alternator and battery after driving for a while car shorted out again lost power and once again died…
While driving home could hear a clicking noise in the wiring car started to lose power and eventually died in the road, jump started it to get to a shop was told it was the alternator, bought new alternator and battery after driving for a while car shorted out again lost power and once again died on the road, jump started car to get home. Car will not hold power keeps shorting out in the wires, alternator IS still good as well as battery. You can hear the wiring when it shorts out as it clicks. When I jump start the car it will only stay charged for a few minutes before dying out again. I am not able to drive the car now as it will not stay charged, something electrical IS draining the battery. When the wiring starts to click radio goes off and clock dims before shutting off as well.
- Power train · Service brakes · Unknown or other
Takata recall the car has manufacture things that need to be fix for no xcost
- Engine · Structure › Body · Unknown or other
Takata recall the car turns off by it self
- Air bags
I purchased this car, as the second owner, in 2001, and everything appeared fine. Within 6 months, my air bag light had come on. There was no accident/incident involved - I turned the ignition key and the light came on. I have asked a few mechanics about it, but they all said the only way to know…
I purchased this car, as the second owner, in 2001, and everything appeared fine. Within 6 months, my air bag light had come on. There was no accident/incident involved - I turned the ignition key and the light came on. I have asked a few mechanics about it, but they all said the only way to know if it IS truly defective IS to have it deploy, and there IS no way of knowing unless I actually hit something. It had 81K miles when I purchased it in 2001, and now has about 153K. I am afraid to drive it if I don't know whether it IS safe. We did have one very minor collision about 5 years ago, (another driver hit us driving very slowly) and the driver's side rear quarter panel was dented, but it did not deploy the airbag. With so much press about the airbags, I thought I should check to see if my model has been recalled yet. Just because my car IS old does not mean it has not been issue for over 10 years. It IS a scary way to drive around. I tried to check to see if was a recall but the website IS down, so I don't know. I checked "not found".
- Electrical system · Electrical system › Alternator/generator/regulator
TL* the contact owns a 1998 infiniti I30. The contact stated that while driving 30 mph, smoke and fire began to rise from under the hood of the vehicle. The vehicle was taken to an independent repair shop and the contact was informed that the alternator system failed and caused the fire. The…
TL* the contact owns a 1998 infiniti I30. The contact stated that while driving 30 mph, smoke and fire began to rise from under the hood of the vehicle. The vehicle was taken to an independent repair shop and the contact was informed that the alternator system failed and caused the fire. The manufacturer was notified and the contact was informed that the vehicle was not included in the recall associated with nhtsa campaign ID number 99v129000 (electrical system:alternator/generator/regulator). The vehicle was in the process of being repaired. The failure and the current mileages were 145,000. updated 01/25//12 *bf
- Air bags
Infiniti I30 air bag red light on dash blinking indicating faulty air bags. this IS a dangerous situation because you don't know if the air bags are functional or if it IS just the light. infiniti wants > $600 to replace the airbag which only seems to last a short period of time. many owners…
Infiniti I30 air bag red light on dash blinking indicating faulty air bags. this IS a dangerous situation because you don't know if the air bags are functional or if it IS just the light. infiniti wants > $600 to replace the airbag which only seems to last a short period of time. many owners have indicated this problem on the web: http://www.carsurvey.org/reviews/infiniti/i30/r71712/comments/ http://forums.nicoclub.com/air-bag-sign-blinking-on-1998-infiniti-i30-t285511.html http://x.infinitihelp.com/forum/showthread.php/air-bag-light-flash-1250.html?s=e57ee447db4834484bf21b4fa7bd8aa0&p=4558
- Structure › Frame and members
In september/october 2009, I filed a complaint with infiniti and nhtsa regarding a structural defect to the frame of my 1998 infiniti I30T. Because of the design, the frame rotted and completely separated under the engine due to excessive corrosion. Mechanics advised that the vehicle was unsafe to…
In september/october 2009, I filed a complaint with infiniti and nhtsa regarding a structural defect to the frame of my 1998 infiniti I30T. Because of the design, the frame rotted and completely separated under the engine due to excessive corrosion. Mechanics advised that the vehicle was unsafe to drive because the engine and/or transmission could fall out causing the operator to lose complete control of the vehicle, which could result in a serious motor vehicle accident causing serious bodily injuries and/or death. I was also informed that the nissan maximas around the same year also had the same issue because they utilized the same frame. I cannot believe infinity, nissan and/or nhtsa have not initiated recalls on these vehicles given the recent recalls and serious accidents of vehicles with similar issues that have resulted in deaths (i.e. Ford windstar vans and honda passports). When are you going to issue a recall of these vehicles to protect the operators? *Tr
- Engine and engine cooling
I own a 1998 infiniti I30. on thursday, march 26, 2010, my daughter nichole was driving the vehicle on the freeway when suddently the car accelerated to over 4000 rmp without her applying the accelerator pedal. she applied the brake with all pressure she could muster (2 feet) and eventually put…
I own a 1998 infiniti I30. on thursday, march 26, 2010, my daughter nichole was driving the vehicle on the freeway when suddently the car accelerated to over 4000 rmp without her applying the accelerator pedal. she applied the brake with all pressure she could muster (2 feet) and eventually put the car in neutral and pulled off the freeway, with smoke pouring from all four wheels. we had the car towed to an auto mechanic, who found that the idle air control valve was bad. when the mechanic started the car in the shop, the engine immediately raced to 5000 rmp. the mechanic told me that he had never seen a case where when the idle air control valve goes bad, that it causes the engine to race. instead, he says the engine just dies. in the process of stopping the vehicle, the front pads were fried and worn down to bare metal, and destroyed the front rotors. the rear disc pads were also fried, but the rear rotors can be salvaged.
- Air bags › Side/window
Air bag light came on, took vehicle to dealer, was told sensor went bad. made repair. about two years later, air bag light came back on with similar problem. was told air bags were non-functional when air bag light was on. *Tr
- Electrical system › Alternator/generator/regulator
Tl*the contact owns a 1998 infinity I30. While driving 35 mph he smelled rubber burning and the following day he had difficulty starting the vehicle. He drove the vehicle to a local garage. The mechanic stated that the alternator caused the burning smell. The dealer and manufacturer confirmed that…
Tl*the contact owns a 1998 infinity I30. While driving 35 mph he smelled rubber burning and the following day he had difficulty starting the vehicle. He drove the vehicle to a local garage. The mechanic stated that the alternator caused the burning smell. The dealer and manufacturer confirmed that his vin was not a part of recall 02v171000 electrical system alternator/ generator/ regulator. The vehicle was not repaired. The failure and the current mileage were 108,000.
- Structure › Frame and members
In june 2009, I took my 1998 infiniti I30T into a dealership for a routine service. The dealership notified me that my vehicle was unsafe to drive because the frame had rotted under the engine & had disconnected from the body. He then informed me that continued operation could result in the frame…
In june 2009, I took my 1998 infiniti I30T into a dealership for a routine service. The dealership notified me that my vehicle was unsafe to drive because the frame had rotted under the engine & had disconnected from the body. He then informed me that continued operation could result in the frame completely splitting apart causing the engine and transmission to fall out of the vehicle, which could then trigger a serious m/v accident. I was also informed that the vehicle would no longer pass the yearly state inspection. I advised the service manager to fix the problem. He informed me that there was no way to correct the defect. There was no replacement part or way to weld the pieces together. I went to kelly infiniti and spoke to the service manager, who advised me there were no open recalls for frames in these vehicles. He went on to state that he has heard of this problem in similar vehicles and believed the kelly collision center could possibly repair the problem. When asked how an average consumer would identify and know to correct this problem, he advised that the frame IS checked on a vehicle's yearly inspection. My vehicle had just been inspected in october 2008 and there was no indication that there was an issue with the frame. Had I not gone in for service in june, my next inspection was in october 2009, a full four months later. What would have happened had my 17 year old son hit a pot hole on a highway going 55 or 65 mph and the vehicle split apart and/or the engine fell out? A fatality IS clearly a possibility. I went to kelly collision center in beverly and met with manager skip girard, who advised me he could correct the problem, as he had done with several other 96 and 97 I30'S. He stated that my I30 was the first 1998 that he had seen with this frame rot. He advised that the vehicle's design causes water from the road or rain to continuously saturate the frame in this area, which causes corrosion. The entire front portion of my frame was replaced. *Tr
- Air bags › Frontal
Tl*the contact owns a 1998 infiniti I30. the contact stated that the air bag warning light continued to illuminate on the instrument panel. the dealer stated that the passenger side air bag needed to be replaced at the cost of over $1,000. there were no recalls for the failure. the vin was unknown. the failure and current mileages were less than 64, 726. updated 07/14/09 *bf updated 07/15/09.*jb
- Air bags
Air bag light flashes, this problem occurs with many 1998 infiniti I30'S after searching the internet. nissan will not take responsibility for correcting the problem. light suggests that the airbag IS faulty however nissan says this IS not the case. faulty or not the flashing light suggests…
Air bag light flashes, this problem occurs with many 1998 infiniti I30'S after searching the internet. nissan will not take responsibility for correcting the problem. light suggests that the airbag IS faulty however nissan says this IS not the case. faulty or not the flashing light suggests safety issue and this IS a recurring problem that nissan has tapped the consumer for at anywhere from 500-1000 per occurrence. *Tr
- Air bags › Frontal › Sensor/control module
Air bag light came on at 33,000. diagnosis: a bad sensor for driver's side bag. Extended warranty does not cover. They wanted $700 to fix it. turns out there IS a reset method that will turn off the light if it IS not defective, and only needs to be reset. the dealer did not try this, or offer to do so. *ak
- Air bags › Frontal › Sensor/control module
Check out this site. this appears to be a common problem with I30 http://www.carsurvey.org/viewcomments_review_71712.html airbag warning light flashes. this would indicate that the airbag IS malfunctioning or the system light, but in either case we know not which. This appears to be an ongoing situation which infiniti will not address. please investigate. *ak
- Air bags › Frontal › Sensor/control module
Air bag light flashes repeatedly. car has just turned over 40000 miles. dealership (crest) in plano charges $130 just to look at the car and diagnose. new sensor plus installation costs $500. not worth the cost on a 1998 vehicle. complained that this should be a safety/nissan issue. complaints were ignored.
- Engine and engine cooling › Engine
TL* - the contact called regarding a 1998 infinite I30. the contact stated that the vehicle made a lot of noise due to the timing chain. the contact took the vehicle to the repair shop and she was told the timing chain needed to be replaced. *ak
- Air bags › Frontal › Sensor/control module
The airbags are rendered useless for no appearent reason other than defective from the maker. Vehicle had less than 40,000 miles when the defect was found by dealer. Dealer claimed it to be the owner's responsibility and costs. I believe this should be a recall by nissan. *jb
- Air bags
Air bag light began to flash and continues to do so. I have not investigated the cause of the problem as of yet, but decided to include my experience after reading the entry from early april, 2006. *jb
- Air bags · Seats
The air bag light of my 1998 infinity I-30 began flashing for no apparent reason. I noted two tsb concerning a manufacturer defect related to the seat harness triggering the air bag light in 1998/1999. I provided the tsb to my local infinity dealer in elk grove, ca who charged me $110 diagnostic…
The air bag light of my 1998 infinity I-30 began flashing for no apparent reason. I noted two tsb concerning a manufacturer defect related to the seat harness triggering the air bag light in 1998/1999. I provided the tsb to my local infinity dealer in elk grove, ca who charged me $110 diagnostic charge to tell me what I already knew about the defect. to repair the air bag system, it will cost over $800 and they state my car IS out of warranty. however, this problem has nothing to do with owner use or wear-and-tear. I believe this IS a manufacturer design flaw the impacts passenger safety and should be repaired at their expense. can someone help me? thanks. *jb
- Exterior lighting › Turn signal · Structure › Body › Trunk lid
Trunk center panel bowed causing water to be trapped in the trunk. Pours water into trunk after rain or wash causing car to smell moldy. front corner light (beside fog light) on driver side IS full of water & slime. neither of these are cracked. dealer will correct for ridiculous amount. *nm
- Electrical system › Alternator/generator/regulator
After went through a drive-through to get a sandwich, I noticed the brake and battery light on my 1998 infiniti I30 came on. I drove to a nearby gas station and noticed that my car started smoking slightly. I checked my temperature light, it was normal. when I got out of the car and opened the…
After went through a drive-through to get a sandwich, I noticed the brake and battery light on my 1998 infiniti I30 came on. I drove to a nearby gas station and noticed that my car started smoking slightly. I checked my temperature light, it was normal. when I got out of the car and opened the hood, there was a small fire that was shooting straight up about 3-4 feet out of the alternator. after approximately a minute, there was a small explosion that caused coolant to spread all over the engine. this put out the initial fire. by this time, the fire department came and investigated. by the time the firefighter walked to the car, another fire in the same place started up. the car had been off the whole time (through the first and second fire). when the insurance company got involved, we towed the car eventually to my local infiniti dealership. during this time, I saw two nhtsa recall notices (02v171000 and 99v129000) dealing with alternator shorts for my year and model of inifinti. in talking with the manufacturer, they indicated my car was not part of the recall campaign because my vin range wasn't in the ones covered). at this point, they know it was a short in the alternator, but they don't know anything beyond that and are not willing to look further. *nm
- Air bags › Frontal › Sensor/control module
The srs light flashed on then off while driving, driver took vehicle to dealer. The driver noticed on another occasion that problem repeatedly happened. the mechanic determined that the air bag sensor needed to be replaced. *ak *nm
- Electrical system › Alternator/generator/regulator
Car was parked outside the house, and had been still for about an hour. We smelled something burning and when we opened the hood, there were flames coming from the alternator. The alternator started a fire internally. It was pure luck the car didn't burn completely. The dealer says that there was a…
Car was parked outside the house, and had been still for about an hour. We smelled something burning and when we opened the hood, there were flames coming from the alternator. The alternator started a fire internally. It was pure luck the car didn't burn completely. The dealer says that there was a safety recall for 1998 infiniti I30S, but because the vin doesn't fall into the recall group, they refuse to fix it unless I come with $510. The car IS a 1998 I30 infiniti with the vin [xxx].*ak updated 07/24/2012 *js information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6)
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10232646REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232645WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232644WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10192514SERVICE INFORMATION Changes or modifications to the front seat assembly trim materials may affect the proper operation of the Front Seat-Mounted Side-Impact Supplemental Air Bags and Passenger Occupant Classification Sensor and could result in serious personal injury or death. Infiniti STRONGLY RECOMMENDS AGAINST making any change to seat trim materials from the factory equipped condition. This specifically applies to replacing the seat trim with non-factory materials; adding leather/cloth seat covers, seat pads, or seat storage pouches, etc. around or over the seat back and the passenger seat cushion. See this bulletin for further detail.
- 10192314SERVICE INFORMATION Information necessary to service the Supplemental Restraint System (SRS) safely is included in the "RESTRAINTS" section of the Electronic Service Manual (ESM) for each vehicle IMPORTANT: Turn the ignition switch OFF, disconnect both battery terminals, and wait at least 3 minutes before performing any service on the SRS. See this bulletin for further detail.
- 10192235Infiniti Original Equipment or Genuine Accessory Alloy wheels, along with their finish coating (clear, chrome, titanium, etc.), are specifically developed to achieve Infiniti design and performance standards. These Original Equipment or Genuine Accessory wheels are subjected to testing to ensure they meet Infiniti's standards. Infiniti Original Equipment Alloy or Genuine Accessory wheels subjected to aftermarket chroming may no longer continue to meet these standards and may be seriously damaged. Therefore, Infiniti most strongly discourages, and recommends that these wheels NEVER be subjected to, aftermarket chroming. See this bulletin for further details.
- 10192219SERVICE INFORMATION - This bulletin is to assist you in responding to customer questions about brake operation, and provides diagnostic and repair information for each item listed, if any should occur. - Most brake issues fall into the following categories: a. Brake Noise: A squeak, squeal, clunk, or groan that occurs when the brakes are applied or released. b. Brake Judder: A vibration that can be felt in the vehicle, steering wheel, or brake pedal when the brakes are applied. c. Pedal Feel: The effort needed to operate the brakes is too high or too low. SERVICE PROCEDURE 1. Verify the condition by road testing the vehicle with the customer. 2. Determine the specific brake issue based on the description in the Service Information above. 3. Follow the appropriate repair procedure(s), listed on the following pages, for your specific issue. See this bulletin for further details.
- 10192218If YOU CONFIRM: A vehicle needs to have the brake rotors resurfaced (front or rear). ACTION: Use the ProCut PFM Series on-car brake lathe to perform brake rotor resurfacing and follow the tips listed in this bulletin. - The ProCut PFM Series brake lathe has been chosen as the approved tool for rotor resurfacing. - The ProCut PFM Series brake lathe can be ordered from TECH-MATE at 1-800-662-2001. - ProCut technical support or service can be obtained by calling 1-800-543-6618. NOTE: Brake rotors may need to be resurfaced during routine brake repair or for brake "judder" incidents. - Brake judder: A brake pedal pulsation and/or steering wheel shimmy when braking that occurs when there is too much thickness variation of the brake rotors (see ITB00-024). See this bulletin for further detail.
- 10192191As part of an enhanced emissions test for Inspection & Maintenance (I/M), some States may require the System Readiness Test (SRT) status be checked. - The SRT is used to indicate whether the engine control module (ECM) has completed self diagnosis of major emissions systems and components. - In these instances the State may require completion of the SRT before permitting the emissions inspection to proceed. Refer to this Bulletin for further details.
- 10192146SERVICE INFORMATION This bulletin provides information to identify: - A leaking strut or a shock absorber that qualifies for replacement under warranty. - A strut or shock absorber that has slight oil seepage, a condition which is considered normal, does not affect strut/shock absorber operation or performance, and does not require replacement. - A strut or shock absorber that should be replaced due to rod resistance/noise issues. See this bulletin for further detail.
- 10190150INFINITI; FRONT SONAR PARKING SENSOR SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10179561VOLUNTARY SERVICE CAMPAIGN I30 P/S RETURN HOSE LEAKS Service Campaign ID # P8145 is no longer active. Repair orders opened after this bulletins published date are no longer eligible for reimbursement under Campaign ID # P8145. Discard all previous versions of ITB98-033.
- 10160176EXTERIOR CLEANING INFORMATION SERVICE INFORMATION When cleaning the exterior of an Infiniti vehicle, damage may occur when using a cleaner with too high of an alkaline concentration. - Always refer to the Appearance and care section of the related owner?s manual. - Not all cleaners are created equal. - Many cleaners come in concentrated form. - Alkaline cleaners (cleaners with a high pH value) can cause spots on paint and trim when not used as directed. - Some commercial car washes use cleaners with a high pH value. - When using cleaners that meet the conditions defined in the Appearance and care section, be sure to carefully follow the cleaner?s directions. - When finished cleaning/washing, rinse thoroughly with clean water. IMPORTANT: Damage to paint, glass, bright metal, or any other exterior surface caused by using improper cleaning products is not covered under warranty. Always refer to the Paint Incident Identification Manual (PIIM) and Assurance Products Reference Manual (APRM). Follow the guidelines in the PIIM and APRM for non-warrantable exterior body, glass, or painted surface quality issues. To access the PIIM and APRM, login to nnanet.com: - For the PIIM, select: MY LINKS > Warranty > Paint Incident Identification Manual - For the APRM, select: MY DOCUMENTS > Warranty > APRM See further information in this bulletin.
- 10149809PLASTIC INTERIOR TRIM PROTECTIVE COVERING REMOVAL SERVICE INFORMATION Vehicles are delivered with plastic interior trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and sun visors (see examples on page 2). When removing the protective covering, care must be used to avoid scuffs, scrapes, cuts, and other abrasive contact to interior trim components. DO NOT use sharp objects like razor blades, box cutters, knives, etc. when removing the plastic interior trim protective covering. IMPORTANT: All soft trim described in this bulletin is on automatic return to NNA. Any trim found damaged in the way described in this bulletin will be charged back to the dealer.
- 10149806TRANSMISSION & ENGINE AUTOMATED DATA COLLECTION AND DIAGNOSTIC REPORTING SERVICE INFORMATION To support proper diagnosis and to promote Fixed-Right-First-Time ? Infiniti may review CONSULT-III plus (CIII plus) data relating to vehicle operation and function to help with vehicle diagnosis and diagnostic validation. IMPORTANT: For transmission/engine repair or replacement, retailers are required to connect C-III plus and perform ?Diagnosis (All Systems)?. Performing C-III plus ?Diagnosis (All Systems)? is also required prior to contacting any Infiniti call center (i.e. TECH-LINE, PCC, or WCC) for diagnostic support or claim preauthorization. NOTE: For additional information regarding Automated Vehicle Data Collection, refer to IWBI/18-019. To support Automated Vehicle Data Collection, your C-III plus must have the Diagnosis result reporting function-Setting turned ON. If Diagnosis result reporting function-Setting is OFF: - It may cause dealer consideration for Audit or the Anomalous Repair Control (ARC) program, where applicable. - It may result in a repair being non-warrantable. Refer to the Service Procedure on the next page to confirm your C-III plus ?Diagnosis result reporting function-Setting? is turned ON.
- 10149803Infiniti USA Electronic Field Communication Subject: Takata Completion Objectives for Q3 INFINITI is continuing to ask its retailers to urgently help increase customer participation in the Takata recalls to help it achieve 100% customer recall participation for the following vehicles: ? 2001 I30 ? 2002-04 I35 ? 2003-08 FX ? 2002-03 QX4 ? 2006-10 M Sedan INFINITI expects to upload the next refreshed owner list to DBS within the next week. We will also be reassigning VINs to retailers based on information changes. We didn?t reassign any VINs in Q2 to avoid any mid-quarter objective impact. If VINs were repaired out of network, the retailer/region with the original assignment received credit for the repair. This is an extremely serious safety issue and INFINITI is taking significant and unprecedented steps to increase client recall participation but it needs retailer help to achieve its remedy goals. A separate communication will be released later this month informing regional personnel of the requirements for bonus payout in Q3 and Q2 results. The Q3 objective is based on the average number of repairs in Q2 multiplied by the number of service days in Q3 (Mon-Sat minus any holidays). Retailer engagement is critical with this effort. It is a company-wide responsibility to make it a priority to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation represents significant gross profit opportunity for our retailers.
- 10149802Infiniti USA Electronic Field Communication Subject: Retailed Vehicle Open Campaign Report Lists Updated The lists for each retailer?s Retailed Vehicle Open Campaign Report has been updated today in DBS. We made our best effort to reassign vehicles to retailers based on the most recent owner information we received. The complexity of filtering out brokers (banks, salvage yards, and insurance companies) and reassigning VINs based on updated owner information affected over 123K records between INFINITI and Nissan, so we are unable to summarize the changes at a regional or retailer level. We suggest the retailers download their lists and have their outbound call centers compare information if necessary. If you have questions, please let us know. Additionally, we will have some enhancements coming in DBS effective November 17, 2018: Owner Data Updates (NNA side): 1. VIN, Campaign Code, and Source are the unique fields 2. Compare all fields except Remove Flag and Comments to see if there is a difference. a. If there is same VIN, Camp ID, and Source and all other fields are also the same then the record will be updated without changing Remove Flag and Comment field b. If there is same VIN, Camp ID, and Source and any other field is different, then the record will be inserted, in this case Remove Flag and Comment field will be blank as this is new record. The remove flag is being removed so the retailer will understand the information they previously flagged for removal has been updated and should be tried again before reapplying the removal flag. c. The retailer benefit of A & B above is duplicate records for the same VIN, Camp ID, and information source with the same customer contact information will no longer display in DBS on the Retailed Vehicle Open Campaign Report.
- 10145541DBS Enhancement: Retailed Vehicle Open Campaign Report INFINITI announced the availability of a new DBS enhancement tool to the Service > Campaign screen: Retailed Vehicle Open Campaign Report on July 9, 2018, which identifies owner contact information for specific campaigns. Currently, only Takata campaign owner lists are available. The following personnel will have access to this tool: - Retailer: Dealer Principal, Executive Managers, General Managers, Parts/Service Managers, and/or Parts/Service Directors - Regions: Regional Aftersales Manager (RAM), Regional Operations Managers (ROM), Fixed Operations Manager (FOM), Dealer Operation Managers (DOM), Regional Service Operation Managers (RSOM), and Client Experience Managers (CEM) The report can be viewed on screen or exported to Microsoft Excel and identifies the following: - VIN - Campaign ID & Campaign Description - Model & Model Year - Data Source o Up to three data sources can be provided for each VIN - RO Info: If this VIN has visited an Infiniti retailer anywhere in the U.S. within the last twelve months, the RO information will be displayed. - Campaign Mailing List: This is DMV data for the VIN listed - Marketing List: If an owner is on your marketing list, their contact information from that list will be displayed here. DMV data is not used for marketing list owner information. - Contact Name - Last Name/First Name & Address (City, State, Zip) - Phone (1-3) & Email (1-3) - Remove Flag o This defaults to ?N? unless the retailer or INFINITI USA flags this VIN for removal. o The removed information will still show on the DBS screen and exported report, but can be filtered on the exported file to only display the records with ?N? in this column.
- 10144484NEW PAINT GUARD FILM REMOVAL INFORMATION This bulletin applies only to new, unsold vehicles with Paint Guard Film in Dealer Stock. This bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
- 10136636DBS Enhancement: Custom VIN Campaign Report INFINITI is pleased to announce the availability of a new DBS enhancement to the Service > Campaign screen: Custom VIN Campaign Report. The tool identifies open campaigns on a customized VIN list loaded into DBS for INFINITI and Nissan vehicles. The following personnel will have access to this tool: - Retailer: Executive Managers, Service Managers, and/or Service Directors - Regions: Regional Aftersales Manager (RAM), Area General Manager (AGM), Fixed Operations Manager (FOM), Regional Service Operation Managers (RSOM), and Retailer Technical Specialist (DTS) The VINS can be loaded individually or up to 10,000 VINs at a time. If you have more than 10,000 VINs, each incremental VIN file of 10,000 or less VINs will need to be loaded prior to selecting the Check For Open Campaigns option. The report can be viewed on screen or exported to Microsoft Excel and will identify the following for each VIN loaded into the tool: - Open Campaigns (ID and description) - Model Code, Model, and Model Year - Current Repair Status Blank: Repair order (RO) has not been opened yet Unrepaired: RO has been opened for the campaign, but not closed or submitted o Repaired: RO for the campaign has been closed and a warranty claim has been submitted - Current Claim Status o Blank: RO still open o Unsubmitted: A warranty claim for the campaign repair has not been submitted o Submitted: A RO has been closed and a campaign warranty claim has been submitted for payment o Suspended: The campaign warranty claim has suspended for one or more errors o Rejected: The campaign warranty claim has been denied for some reason (by retailer or NNA) o Paid: A campaign warranty claim has been submitted and paid by NNA, but the vehicle has not yet been removed from the NNA open campaign vehicle table - Stop Sale Applicability - Parts Restriction Applicability (If restricted, SVC order must be used to acquire parts)
- 10129111REDUCED VEHICLE LOAD CAPACITY LABEL (REGULATORY REQUIREMENT) This bulletin applies to vehicles equipped with dealer installed or VPC installed accessories. SERVICE INFORMATION The National Highway Traffic Safety Administration (NHTSA) requires that any automobile dealer that installs accessories on a vehicle prior to first retail sale must install a special label (?reduced capacity label?) on that vehicle if the total weight of all accessories on that vehicle exceeds 1.5 percent of the vehicle?s gross vehicle weight rating (GVWR) or 100 pounds, whichever is less. This includes accessories that the dealer installs (dealer installed factory accessories and dealer installed aftermarket accessories), and accessories installed at the Vehicle Processing Center (VPC) prior to the vehicle being delivered to the dealer. IMPORTANT: Failure to comply with this requirement may result in penalties imposed by NHTSA. Follow the instructions in this bulletin to help meet these requirements.
- 10127465WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended to apply to the latest models and model years, and warranty information on page 2 has been updated. No other changes have been made. Please discard previous versions of this bulletin.
- 10127462WINDSHIELD CRACKING This bulletin has been amended to apply to the latest models and model years. Also, warranty information on pages 1 and 8 has been updated. No other changes have been made. Please discard previous versions of this bulletin.
- 10127461BRAKE NOISE/JUDDER/PEDAL FEEL DIAGNOSIS AND REPAIR This bulletin has been amended to include vehicles built up to the publication date. Also, tips for using the ProCut? brake lathe were added on page 8, and a Brake Noise Diagnostic Worksheet was added on page 10. Please discard previous versions of this bulletin.
- 1011921012 VOLT BATTERY STORAGE AND MAINTENANCE FOR NEW VEHICLES IN RETAILER INVENTORY This bulletin has been amended throughout. Please discard all previous versions of this bulletin.
- 10051765Infiniti: lock/unlock request button on outside door handle outside door handle does not respond. Lock/unlock request button located on outside door handles of vehicles can be disabled (or enabled) through either the "comfort & conv" settings of the audio/visual/navigation system or through the "combination meter settings" depending on the vehicle model, year, and trim level.
- 10044526Infiniti: reprogramming electronic control unit (ecu) on all qualifying vehicles. No models listed. Model years 1998-2013.
- 10032524Infiniti: vent control valve replacement. No applied vehicles affected: all models; no model years listed.
- 10032305Infiniti: srs precautions during service. Included in the restraints section of the electronic service manual (esm) for each vehicle IS information necessary to service the supplemental restraint system (srs) safely. Improper maintenance, including incorrect removal and installation of the srs, can lead to a serious injury or death caused by unintentional activation of the srs. No model or model years listed. Updated 2/21/14.
- 10031304Infiniti: tire pressure monitoring system (TPMS) warning light on/blinking. No models or model years listed. Updated on 08-11-2011.
- 10030145Infiniti: electronic control unit damage can result from improper battery connection. The battery IS required to stay connected when the engine IS running. No model years listed.
- 10003519Front seat belt latch plate retaining button missing. Various models including the 2004 G35.
- 632221Subject regarding revised throttle position sensor (tps) adjustment procedure.
- 631768Subject regarding revised throttle position sensor adjustment procedure. *Slc
- 628735Front seat belt latch plate retaining button missing.
- 623707Information regarding a new tool set that has been released as an essential tool for adjusting valve clearances. *Slc
- 623141Information regarding essential tool; valve shim lifter set, j-45074.
- 623102Information regarding essential tool: inner tie rod wrenches.
- 623066Information regarding trunk popping open while driving.
- 618438Subject regarding infiniti revised tps (throttle position sensor) adjustment procedure.
Every Infiniti I30 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.