2001 Infiniti I30
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Have the VIN?
Vehicles › Infiniti › I30 › 2001
These records cover every 2001 Infiniti I30. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
3 recalls name the 2001 Infiniti I30. Newest first.
Nissan North America, Inc. (Nissan) is recalling certain 2001-2003 Maxima, 2002-2006 Sentra, 2002-2004 Pathfinder, 2007-2011 Versa Sedan and Versa Hatchback, 2001-2004 Infiniti I30 and I35, 2002-2003 Inifiniti QX4, 2003-2008 Infiniti FX35 and FX45 and 2006-2010 M35 and M45 vehicles. The vehicles are equipped with non-desiccated, frontal passenger air bag…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Nissan will notify owners, and dealers will replace the front passenger air bag inflators with alternate desiccated inflators, free of charge. The recall began February 12, 2020. Owners may contact Nissan customer service at 888-737-9511 or Infiniti customer service at 888-810-3715.
Nissan North America, Inc. (Nissan) is recalling certain model year 2001-2003 Nissan Maxima, 2002-2004 Pathfinder, 2002-2006 Sentra, 2002-2003 Infiniti QX4 and I35, 2003 FX35 and FX45, and 2001 I30 vehicles. Upon deployment of the passenger side frontal air bag, excessive internal pressure may cause the inflator to rupture.
Risk and remedy
Risk
In the event of a crash necessitating deployment of the passenger's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy
Nissan will notify owners, and dealers will replace the passenger air bag inflator, free of charge. The recall began on June 15, 2015. Owners may contact Nissan customer service at 1-800-647-7261. Note: On December 18, 2015 Nissan informed NHTSA of an amendment of this recall to remove 2004-2005 Infiniti FX35 and FX45 vehicles.
On certain passenger vehicles, the pin at the end of the front suspension transverse link (lower control arm) could break where it IS mounted to the frame.
Risk and remedy
Risk
This can cause a knocking sound and abnormal steering. this could result in difficulty controlling the vehicle and increasing the risk of a crash.
Remedy
Dealers will replace the transverse links on the left and right sides with new ones. owner notification began july 29, 2002. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact nissan at 1-800-647-7261 or infiniti at 1-800-662-6200.
Owner complaints
75 complaints7 involved a crash3 involved a fire4 injuries
What owners report most
Latest complaints
- Electrical system · Service brakes · Suspension
In the last 2 months I have had the front passenger tire blow out 3 times. After this last tire repair the car started to shake, vibrate and make a knocking noise while driving. When driving faster the steering wheel would jerk me almost offthe road. It was so bad I pulled over and when I looked at…
In the last 2 months I have had the front passenger tire blow out 3 times. After this last tire repair the car started to shake, vibrate and make a knocking noise while driving. When driving faster the steering wheel would jerk me almost offthe road. It was so bad I pulled over and when I looked at the front passenger tire it was smoking and sitting sideways. I had to get my vehicle towed and now I have no way to work. I have included an estimate of the repairs as well as a written warranty that was given to the previous owner. I was told this was no longer valid since I am not the original owner of the vehicle. The way the steering jerked and how the tire went sideways I feel that is a safety issue.
- Air bags
I recently took my car in for a regular smog check, and the technician reported that there IS 1 open recall for my vehicle. I called and made an appointment with infiniti of roseville. Brought my vehicle in and the tech told me theres no need to replace the affected parts being as the car has 202K miles.
- Air bags · Engine
TL* takata air bag recall. The contact's husband owned a 2001 infiniti I30. The contact stated that while her daughter was in line at a drive thru, a smell emitted throughout the vehicle without warning. As the burning smell progressed, she also saw white smoke coming from the rear end of the…
TL* takata air bag recall. The contact's husband owned a 2001 infiniti I30. The contact stated that while her daughter was in line at a drive thru, a smell emitted throughout the vehicle without warning. As the burning smell progressed, she also saw white smoke coming from the rear end of the vehicle. The driver got out of the line and checked the hood of the vehicle where she saw flames coming the engine. Authorities were called to the scene of the fire; however, before they arrived, the vehicle had exploded. The air bags deployed upon explosion. No injuries were reported at the scene and a police report and fire report were filed. The vehicle was destroyed due to the explosion and was towed to an unknown location. Upon investigation, the contact discovered that there was a takata recall on the vehicle under nhtsa campaign number: 20v008000 (air bags) the manufacturer nor the dealer had been notified of the failure. The failure mileage was unknown.
- Steering · Suspension · Wheels
There IS vibration and a clunking noise when turning. It IS hard to steer straight on road. The rear suspension including it's parts have failed making it impossible to properly align the vehicle. This has caused the front suspension to degenerate considerably causing persistant vibration and a…
There IS vibration and a clunking noise when turning. It IS hard to steer straight on road. The rear suspension including it's parts have failed making it impossible to properly align the vehicle. This has caused the front suspension to degenerate considerably causing persistant vibration and a clunking noise. This also creates a problem with the steering. It cannot be properly centered. The right rear severly under steers. There IS a defective transverse link, springs and struts and a defective rack and pinion.
- Steering · Suspension · Wheels
Takata recall for front suspension transverse link. I think this vehicle belongs in the list and of the I30T 2001 infiniti and so does the mechanic that inspected the vehicle
- Steering · Suspension · Wheels
Takers recall wheel jerks to either right or left and causes care to jerk to either side I was going 55 to 60 miles per hour and it almost threw me completely off the road and another time it jerked me towards a car coming head on at me.
- Electronic stability control (esc)
I was driving the car the engine was warm and running just fine. Then out of no where the car at 40 mph engine begin wildly revving the rpms went directly home and in park it was doing the same thing. Turned it off called a tow truck had it towed in to local shop. A check engine light came on…
I was driving the car the engine was warm and running just fine. Then out of no where the car at 40 mph engine begin wildly revving the rpms went directly home and in park it was doing the same thing. Turned it off called a tow truck had it towed in to local shop. A check engine light came on showing a p0505 code. The shop replaced the iacm and then the ecu at a cost of over car was returned same code and check engine light on the mechanic said it would not relearn idle and to drive it around and see if that would help. I am an elderly woman and I spend the next few days riding the brake to keep the car in control. Idle was running high in park and drive. I was becoming afraid of the car and decided to take it to the infiniti dealer for repairs. With same p0505 code and check engine light and in less then seven days the iacm and ecu once again needed to be replaced. That's because the motor mounts failed and since they are fluid filled they leaked causing the other parts to short out. The infiniti dealer said the three parts are all on the same circuit but this IS only known to infiniti mechanics. The repair IS now over $3000.00 pus the first charge. This IS way more then my car value. I researched this condition on the internet. Kids have been driving these cars when the failure occurs at 80 mph with both feet on the brake. I never write anything on the internet but I am concerned this IS going to cause a crash and someone may be seriously hurt. Car has 110000. Miles I will pay for the repairs out of pocket but I think this should be a recall.
- Structure › Body · Suspension
I was driving along the middle lane in heavy traffic. At the intersection with traffic lights, the lane was stuck in front of me and there was no space to go. In order not to block the intersection, I had to slow down and stop at the traffic lights. While I was waiting at the lights, after 10 seconds the other car came closer without slowing down and hit my car from the behind. I was rear-ended on that incident.
- Air bags
"Takata recall".... I received an airbag safety recall back in oct 2013. I took the car to kuni westside inifiniti, lynnwood, wa.... they completed the recall with inflator -air bag, as-k8e61-7994d. I am unaware as to which air bag was replaced. recently the air bag indicator light on the…
"Takata recall".... I received an airbag safety recall back in oct 2013. I took the car to kuni westside inifiniti, lynnwood, wa.... they completed the recall with inflator -air bag, as-k8e61-7994d. I am unaware as to which air bag was replaced. recently the air bag indicator light on the dashboard started flashing. I called the dealership and was informed that there was no recent recall, just the one back in 2013. they informed me to make an appointment and they would check it out... The dealership IS approx 80 miles away from my home. I am 88 yrs old and I have yet to take it in.... what IS the "flashing light" telling me???
- Unknown or other
It didn't do anything. was rear ended and so it didn't deploy at time of accident. It was in motion.
- Air bags
Takata air bag recall, involved in a front end collision with the car. Other vehicle at fault, ran stop sign. Car was total loss, airbags never deployed. Daughter sustained minor injuries.
- Air bags · Power train
The lite for the airbag stays on;also the main computer for the car failed and had to be replaced as the car would not start
- Electronic stability control (esc) · Engine · Unknown or other
Car has developed issues starting and maintaining smooth idle once started. Initially, a mechanic diagnosed the issues as the idle control valve. It was changed at a cost of $800. This did not alleviate the issue. After further tests, they determined it was the engine control module (ecm). This had…
Car has developed issues starting and maintaining smooth idle once started. Initially, a mechanic diagnosed the issues as the idle control valve. It was changed at a cost of $800. This did not alleviate the issue. After further tests, they determined it was the engine control module (ecm). This had to be changed by an infiniti dealership. When I went to the dealer, they informed me that the problem was with the throttle control body and would cost $1300 to repair and fix the problem. I inquired if this meant the ecm would need replacement and they said it wouldn't. After replacing the throttle control body, they informed me that the motor mounts needed to be changed since it interacts with the throttle control body and ecm and the idle control valve to make it all work properly. This would cost an additional $3900. At this point, since the car's blue book value IS less than $3000, it no longer made sense to make the repair but I did have to pay the $1300 to cover the cost of the replaced throttle control body. My understanding IS that this IS a well-known issue to infiniti (and nissan) and they know the exact steps required to fix the problem. My complain IS that they do not disclose the full spectrum and costs of the repair until after they've had you perform at least one of the three or four repairs "necessary to uncover the full extent of the problem" thereby ensuring they get paid at least $1000 or more just to get you on the hook for a larger bill later. This IS essentially a bait-and-switch service scam and I'm hoping the nhtsa takes the manufacturer to task on this and issues an immediate recall related to this serious engineering/design flaw that requires substantial costs to the consumer to repair a known defect in the vehicle.
- Air bags
Takata recall.
- Suspension · Wheels
TL* the contact owns a 2001 infiniti I30. While driving approximately 55 mph, the vehicle swerved from left to right and the steering made a shaking motion. The failure recurred multiple times. While driving approximately 55 mph, the front passenger side tire blew out. The tire was replaced with a…
TL* the contact owns a 2001 infiniti I30. While driving approximately 55 mph, the vehicle swerved from left to right and the steering made a shaking motion. The failure recurred multiple times. While driving approximately 55 mph, the front passenger side tire blew out. The tire was replaced with a spare until the tire was replaced. The failure recurred multiple times. The vehicle was taken to an independent mechanic for diagnostic testing. The mechanic stated that the front passenger and driver side lower control arms needed to be replaced, which caused the tires to blow out. The vehicle was not repaired. The contact was made aware of nhtsa campaign number: 02v146000 (suspension); however, the vin was not included. The manufacturer was not notified of the failure. The failure mileage was unknown.
- Electrical system
TL* the contact owns a 2001 infiniti I30. The contact stated that while inspecting the radiator, the contact noticed that the frame by the lower tie bar was completely corroded. The vehicle was taken to dealer. The technician replaced the entire tie bar and re-welded it to the frame. The manufacturer was made aware of the failure. the vehicle was repaired. The failure mileage was 154,000.
- Structure › Body
2001 infinti 115000 miles lower center of radiator support where motor mount IS located became rotted out with rust. I noticed it a couple of years ago and wire brushed the rust away and painted it with rust stopping paint but it has only continued to rust and rot. When I search the internet I viewed many pictures from others with the same problem
- Seat belts
The dash signal for the air bag comes on despite the fact that I have put the harness on and continues to flash even after you start driving until you end your trip! It feels as though the harness IS not set!!
- Air bags
Airbags did not deploy when an oncoming vehicle hit my car. It IS a total loss. *tr
- Electrical system
Car stalls when driving or idling. Stalled at 15 mph in a traffic circle causing loss of power steering. Wife was driving at the time this happened. Had to pull to the side to restart. Stalls at idle when waiting for traffic light to change. Nissan knows this IS a well known serious problem with…
Car stalls when driving or idling. Stalled at 15 mph in a traffic circle causing loss of power steering. Wife was driving at the time this happened. Had to pull to the side to restart. Stalls at idle when waiting for traffic light to change. Nissan knows this IS a well known serious problem with the 2001 I30. The problem IS the idle air control valve (iac), the engine control module (ecm), and the electric motor mounts which short out causing the iac to shortout which causes the ecm to shortout. Nissan knows this IS a huge problem and still expects the owners to pay for their faulty engineering. This IS a very serious and dangerous problem that needs immediate attention. This problem IS talked about all over the internet by owners of these I30 and maximas. *tr
- Electronic stability control (esc)
TL* the contact owns a 2001 infiniti I30. While driving approximately 65 mph, the vehicle veered to the left and became inoperable. The failure occurred multiple times. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 217,981.
- Structure › Body
The cross member support under the radiator IS rusting out on my 2001 I 30. The car IS located in the northeast. Infinity IS using low grade metal because this should not happen. *tr
- Structure › Body
Lower radiator center support and tie bar are very badly corroded.as per ramsey infinity dealer in ramsey,nj.vehicle IS very unsafe to drive.recommend replacement asap. infinity customer care rep told me that vehicle IS out of warranty and they will not pay for replacement. this IS a safety…
Lower radiator center support and tie bar are very badly corroded.as per ramsey infinity dealer in ramsey,nj.vehicle IS very unsafe to drive.recommend replacement asap. infinity customer care rep told me that vehicle IS out of warranty and they will not pay for replacement. this IS a safety issue.corroded part IS part of body structure.infinity must advice all owner to inspect this part.they should recall vehicles for inspection and corrective action.. problem was discover during routine oil change service. *tr
- Engine
TL* the contact owns a 2001 infiniti I30. The contact stated that while driving at 60 mph, the vehicle decelerated without warning and will not go over 20 mph. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage 130,000 and the current mileage was 134,000.
- Electrical system · Suspension
TL* the contact owns a 2001 infiniti I30. The contact stated while traveling at any speed, the steering wheel became difficult to maneuver and there was an abnormal clicking sound heard from the steering wheel. The vehicle stalled without warning on multiple occasions. The contact stated that the…
TL* the contact owns a 2001 infiniti I30. The contact stated while traveling at any speed, the steering wheel became difficult to maneuver and there was an abnormal clicking sound heard from the steering wheel. The vehicle stalled without warning on multiple occasions. The contact stated that the instrument panel had a short which made it impossible for the contact to see the gauges while driving. The contact continued to see the service engine sensor and brake light sensor illuminate intermittently. The radio and clock had not worked for an extended period of time. The vehicle was towed to an authorized dealer who diagnosed that the ecl computer had needed to be replaced. The vehicle was not repaired. The contact was not included in nhtsa campaign ID number: 02v146000 (suspension) and had experienced the same failure on multiple occasions. The manufacturer was notified of the failure. The approximate failure mileage was 30,000.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11002539INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001182WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001179REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001177WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232646REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232645WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232644WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10192802SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement "Certification Label" or "VIN Plate / Label" may be needed. These items may be available from Infiniti by request if certain criteria are met. This bulletinlists the criteria and provides an application form for such replacements. See this bulletin for further detail.
- 10192693SERVICE INFORMATION Windshield "foreign material" that is on the surface of the glass in some cases can be cleaned off with a very particular type and grade of steel wool. * Most any foreign material on the surface of the Windshield can be cleaned off by using #0000 super fine steel wool. >The #0000 grade super fine steel wool can be found in most hardware stores. Please see this bulleitn for further details.
- 10192514SERVICE INFORMATION Changes or modifications to the front seat assembly trim materials may affect the proper operation of the Front Seat-Mounted Side-Impact Supplemental Air Bags and Passenger Occupant Classification Sensor and could result in serious personal injury or death. Infiniti STRONGLY RECOMMENDS AGAINST making any change to seat trim materials from the factory equipped condition. This specifically applies to replacing the seat trim with non-factory materials; adding leather/cloth seat covers, seat pads, or seat storage pouches, etc. around or over the seat back and the passenger seat cushion. See this bulletin for further detail.
- 10192314SERVICE INFORMATION Information necessary to service the Supplemental Restraint System (SRS) safely is included in the "RESTRAINTS" section of the Electronic Service Manual (ESM) for each vehicle IMPORTANT: Turn the ignition switch OFF, disconnect both battery terminals, and wait at least 3 minutes before performing any service on the SRS. See this bulletin for further detail.
- 10192235Infiniti Original Equipment or Genuine Accessory Alloy wheels, along with their finish coating (clear, chrome, titanium, etc.), are specifically developed to achieve Infiniti design and performance standards. These Original Equipment or Genuine Accessory wheels are subjected to testing to ensure they meet Infiniti's standards. Infiniti Original Equipment Alloy or Genuine Accessory wheels subjected to aftermarket chroming may no longer continue to meet these standards and may be seriously damaged. Therefore, Infiniti most strongly discourages, and recommends that these wheels NEVER be subjected to, aftermarket chroming. See this bulletin for further details.
- 10192219SERVICE INFORMATION - This bulletin is to assist you in responding to customer questions about brake operation, and provides diagnostic and repair information for each item listed, if any should occur. - Most brake issues fall into the following categories: a. Brake Noise: A squeak, squeal, clunk, or groan that occurs when the brakes are applied or released. b. Brake Judder: A vibration that can be felt in the vehicle, steering wheel, or brake pedal when the brakes are applied. c. Pedal Feel: The effort needed to operate the brakes is too high or too low. SERVICE PROCEDURE 1. Verify the condition by road testing the vehicle with the customer. 2. Determine the specific brake issue based on the description in the Service Information above. 3. Follow the appropriate repair procedure(s), listed on the following pages, for your specific issue. See this bulletin for further details.
- 10192218If YOU CONFIRM: A vehicle needs to have the brake rotors resurfaced (front or rear). ACTION: Use the ProCut PFM Series on-car brake lathe to perform brake rotor resurfacing and follow the tips listed in this bulletin. - The ProCut PFM Series brake lathe has been chosen as the approved tool for rotor resurfacing. - The ProCut PFM Series brake lathe can be ordered from TECH-MATE at 1-800-662-2001. - ProCut technical support or service can be obtained by calling 1-800-543-6618. NOTE: Brake rotors may need to be resurfaced during routine brake repair or for brake "judder" incidents. - Brake judder: A brake pedal pulsation and/or steering wheel shimmy when braking that occurs when there is too much thickness variation of the brake rotors (see ITB00-024). See this bulletin for further detail.
- 10192191As part of an enhanced emissions test for Inspection & Maintenance (I/M), some States may require the System Readiness Test (SRT) status be checked. - The SRT is used to indicate whether the engine control module (ECM) has completed self diagnosis of major emissions systems and components. - In these instances the State may require completion of the SRT before permitting the emissions inspection to proceed. Refer to this Bulletin for further details.
- 10192146SERVICE INFORMATION This bulletin provides information to identify: - A leaking strut or a shock absorber that qualifies for replacement under warranty. - A strut or shock absorber that has slight oil seepage, a condition which is considered normal, does not affect strut/shock absorber operation or performance, and does not require replacement. - A strut or shock absorber that should be replaced due to rod resistance/noise issues. See this bulletin for further detail.
- 10190150INFINITI; FRONT SONAR PARKING SENSOR SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10183902The information below has been updated to include the INFINITI specific mail volume.
- 10183901Subject: INFORMATION Takata Recall - Owner Re-notification via UPS and U.S. Mail Details Summary: Starting this week INFINITI is initiating a special delivery re-notification mailing to owners affected by the Takata recall. These 125,383 mailings will occur via United Parcel Service in a UPS Ground envelope and a label with the words URGENT SAFETY RECALL in red. Owners residing in Alaska, Hawaii, or using a P.O. Box as their primary address will receive a certified proof of delivery mail from the postal service. Because of COVID-19 recommended practices, owner signatures will be waived, but the special delivery is intended to capture owners attention and signal the importance of this repair. These re-notifications, in English and Spanish, will urge clients to contact their retailer for a free recall remedy as soon as possible! INFINITI expects this targeted outreach activity to motivate a higher percentage of clients to complete the Takata recall. Similar initiatives for other manufacturers have seen a significant jump in response rates and completed repairs in the following weeks. We need retailer support to make this effort successful! This notice is being sent to make retailers aware of this mailing initiative so they can prepare their staff to help drive completions, consider any additional outreach, and respond to any questions that arise regarding the legitimacy and urgency of the special notification. What Retailers Should Do: 1.Retailers should stock the necessary parts and make efforts to support the repairs as quickly as possible. INFINITI requests same day or week appointments as much as possible and offer Takata recall services on weekends too if your service department is open. 2.If possible, offer mobile service. Each mobile repair is eligible for $100 incentive on top of parts and labor. Refer to Takata campaign announcements for additional details.
- 10183900INFINITI Owner Letter
- 10160176EXTERIOR CLEANING INFORMATION SERVICE INFORMATION When cleaning the exterior of an Infiniti vehicle, damage may occur when using a cleaner with too high of an alkaline concentration. - Always refer to the Appearance and care section of the related owner?s manual. - Not all cleaners are created equal. - Many cleaners come in concentrated form. - Alkaline cleaners (cleaners with a high pH value) can cause spots on paint and trim when not used as directed. - Some commercial car washes use cleaners with a high pH value. - When using cleaners that meet the conditions defined in the Appearance and care section, be sure to carefully follow the cleaner?s directions. - When finished cleaning/washing, rinse thoroughly with clean water. IMPORTANT: Damage to paint, glass, bright metal, or any other exterior surface caused by using improper cleaning products is not covered under warranty. Always refer to the Paint Incident Identification Manual (PIIM) and Assurance Products Reference Manual (APRM). Follow the guidelines in the PIIM and APRM for non-warrantable exterior body, glass, or painted surface quality issues. To access the PIIM and APRM, login to nnanet.com: - For the PIIM, select: MY LINKS > Warranty > Paint Incident Identification Manual - For the APRM, select: MY DOCUMENTS > Warranty > APRM See further information in this bulletin.
- 10152986Subject: Takata Completion Objectives for Q4 INFINITI is continuing to ask its retailers to urgently help increase customer participation in the Takata recalls to help it achieve 100% customer recall participation for the following vehicles: - 2001 I30 - 2002-04 I35 - 2003-08 FX - 2002-03 QX4 - 2006-10 M Sedan INFINITI expects to upload the next refreshed owner list to DBS around the middle of February. At the time of monthly updates, we reassign owner lists based on retailer buy/sells. We anticipate having this automated within DBS by the end of the fiscal year. This is an extremely serious safety issue and INFINITI is taking significant and unprecedented steps to increase client recall participation but it needs retailer help to achieve its remedy goals. A separate communication will be released later this week informing regional personnel of the requirements for bonus payout in Q4. The Q4 objective is based on the average number of repairs in Q3 multiplied by the number of service days in Q4 (Mon-Sat minus any holidays). Retailer engagement is critical with this effort. It is a company-wide responsibility to make it a priority to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation represents significant gross profit opportunity for our retailers. Regional personnel can access current completions via the tableau Takata tracker (https://tableau.na.nissan.biz/#/site/SLSMKG/views/TakataCampaignReport/TakataCampaign?:iid=1). Q4 objectives will be updated in the tableau Takata tracker by the end of the week, but current overall completion rates are included above.
- 10152500Retailer Engagement for Takata Awareness INFINITI is committed to the safety and security of its clients and their passengers. As you are likely aware, INFINITI has initiated multiple field actions to execute the Takata Airbag Recall in accordance with the schedule set by the National Highway Traffic Safety Administration (NHTSA). INFINITI has employed a variety of methods to reach affected clients to increase repair completion. However, your help is needed to raise awareness to remedy the approximately one hundred twenty thousand vehicles that remain unrepaired. This is a serious issue and we need everyone?s help to further increase recall awareness. INFINITI is asking all retailers to provide their employees with instructions on how to identify vehicles affected by the Takata airbag recall and encourage them to help draw an affected owner?s attention to this danger. Your employee?s actions could save someone?s life or prevent a significant injury. Supporting Materials To assist with this request, each retailer will receive thirty ?Takata Airbag Recall Alert Cards? by December 5, 2018. Each ?Alert Card? has eight (8) individual tear off cards (written in English and Spanish) that can be distributed to owners to make them aware of how to check their vehicle for an open Takata recall, and of the importance of having the repair performed. To facilitate identification of affected vehicles, your employees can download the free Airbag Recall App from the App Store or Google Play. This app will work for any brand vehicle affected by the Takata recall, and will inform your employees if any of the affected vehicles listed below have an open Takata recall. Affected Vehicles: - INFINITI: - 2001 I30 - 2002-2004 I35 - 2002-2003 QX4 - 2003-2008 FX35/45 - 2006-2010 M35/45 - NISSAN: - 2001-2003 Maxima - 2002-2004 Pathfinder - 2002-2006 Sentra - 2007-2011 Versa Sedan - 2007-2012 Versa Hatchback
- 10149809PLASTIC INTERIOR TRIM PROTECTIVE COVERING REMOVAL SERVICE INFORMATION Vehicles are delivered with plastic interior trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and sun visors (see examples on page 2). When removing the protective covering, care must be used to avoid scuffs, scrapes, cuts, and other abrasive contact to interior trim components. DO NOT use sharp objects like razor blades, box cutters, knives, etc. when removing the plastic interior trim protective covering. IMPORTANT: All soft trim described in this bulletin is on automatic return to NNA. Any trim found damaged in the way described in this bulletin will be charged back to the dealer.
- 10149806TRANSMISSION & ENGINE AUTOMATED DATA COLLECTION AND DIAGNOSTIC REPORTING SERVICE INFORMATION To support proper diagnosis and to promote Fixed-Right-First-Time ? Infiniti may review CONSULT-III plus (CIII plus) data relating to vehicle operation and function to help with vehicle diagnosis and diagnostic validation. IMPORTANT: For transmission/engine repair or replacement, retailers are required to connect C-III plus and perform ?Diagnosis (All Systems)?. Performing C-III plus ?Diagnosis (All Systems)? is also required prior to contacting any Infiniti call center (i.e. TECH-LINE, PCC, or WCC) for diagnostic support or claim preauthorization. NOTE: For additional information regarding Automated Vehicle Data Collection, refer to IWBI/18-019. To support Automated Vehicle Data Collection, your C-III plus must have the Diagnosis result reporting function-Setting turned ON. If Diagnosis result reporting function-Setting is OFF: - It may cause dealer consideration for Audit or the Anomalous Repair Control (ARC) program, where applicable. - It may result in a repair being non-warrantable. Refer to the Service Procedure on the next page to confirm your C-III plus ?Diagnosis result reporting function-Setting? is turned ON.
- 10149803Infiniti USA Electronic Field Communication Subject: Takata Completion Objectives for Q3 INFINITI is continuing to ask its retailers to urgently help increase customer participation in the Takata recalls to help it achieve 100% customer recall participation for the following vehicles: ? 2001 I30 ? 2002-04 I35 ? 2003-08 FX ? 2002-03 QX4 ? 2006-10 M Sedan INFINITI expects to upload the next refreshed owner list to DBS within the next week. We will also be reassigning VINs to retailers based on information changes. We didn?t reassign any VINs in Q2 to avoid any mid-quarter objective impact. If VINs were repaired out of network, the retailer/region with the original assignment received credit for the repair. This is an extremely serious safety issue and INFINITI is taking significant and unprecedented steps to increase client recall participation but it needs retailer help to achieve its remedy goals. A separate communication will be released later this month informing regional personnel of the requirements for bonus payout in Q3 and Q2 results. The Q3 objective is based on the average number of repairs in Q2 multiplied by the number of service days in Q3 (Mon-Sat minus any holidays). Retailer engagement is critical with this effort. It is a company-wide responsibility to make it a priority to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation represents significant gross profit opportunity for our retailers.
- 10149802Infiniti USA Electronic Field Communication Subject: Retailed Vehicle Open Campaign Report Lists Updated The lists for each retailer?s Retailed Vehicle Open Campaign Report has been updated today in DBS. We made our best effort to reassign vehicles to retailers based on the most recent owner information we received. The complexity of filtering out brokers (banks, salvage yards, and insurance companies) and reassigning VINs based on updated owner information affected over 123K records between INFINITI and Nissan, so we are unable to summarize the changes at a regional or retailer level. We suggest the retailers download their lists and have their outbound call centers compare information if necessary. If you have questions, please let us know. Additionally, we will have some enhancements coming in DBS effective November 17, 2018: Owner Data Updates (NNA side): 1. VIN, Campaign Code, and Source are the unique fields 2. Compare all fields except Remove Flag and Comments to see if there is a difference. a. If there is same VIN, Camp ID, and Source and all other fields are also the same then the record will be updated without changing Remove Flag and Comment field b. If there is same VIN, Camp ID, and Source and any other field is different, then the record will be inserted, in this case Remove Flag and Comment field will be blank as this is new record. The remove flag is being removed so the retailer will understand the information they previously flagged for removal has been updated and should be tried again before reapplying the removal flag. c. The retailer benefit of A & B above is duplicate records for the same VIN, Camp ID, and information source with the same customer contact information will no longer display in DBS on the Retailed Vehicle Open Campaign Report.
- 10148769Free Oil Change Specific Vehicles Subject to the Takata Recall ***** Detailed Information ***** To help accelerate repair completions on specific populations of vehicles recalled for the Takata airbag, INFINITI is offering a special incentive for certain populations of affected vehicles for a limited time. The expiration date for this offer is December 31, 2018. INFINITI is offering a complimentary oil change for participating customers free of charge. INFINITI Consumer Affairs will be outreaching to these eligible owners directly, but retailers may also offer this incentive to eligible owners found on your retailed vehicle open campaign report if their VIN has PC654 applied in Service Comm or DBS National Service History ? Open Campaign. ***** What Retailers Should Do ***** 1. Retailers should verify if vehicles are eligible for this complimentary oil change using Service Comm or DBS National Service History ? Open Campaign I.D. PC654. - The free oil change should only be performed if the Takata recall campaign has been performed first or at the same time as the oil change. NOTE: Clients should be informed that this free oil change offer is time-limited. Owners may redeem this free oil change offer at any point from the date of Takata repair until December 31, 2018. SERVICE COMM will be deactivated and the offer expires on January 1, 2019. 2. The service department should submit the free oil change offer and Takata recall repairs as two separate campaign repair claims. Once the oil change claim has been submitted and paid, the offer will no longer display in Service Comm.
- 10145541DBS Enhancement: Retailed Vehicle Open Campaign Report INFINITI announced the availability of a new DBS enhancement tool to the Service > Campaign screen: Retailed Vehicle Open Campaign Report on July 9, 2018, which identifies owner contact information for specific campaigns. Currently, only Takata campaign owner lists are available. The following personnel will have access to this tool: - Retailer: Dealer Principal, Executive Managers, General Managers, Parts/Service Managers, and/or Parts/Service Directors - Regions: Regional Aftersales Manager (RAM), Regional Operations Managers (ROM), Fixed Operations Manager (FOM), Dealer Operation Managers (DOM), Regional Service Operation Managers (RSOM), and Client Experience Managers (CEM) The report can be viewed on screen or exported to Microsoft Excel and identifies the following: - VIN - Campaign ID & Campaign Description - Model & Model Year - Data Source o Up to three data sources can be provided for each VIN - RO Info: If this VIN has visited an Infiniti retailer anywhere in the U.S. within the last twelve months, the RO information will be displayed. - Campaign Mailing List: This is DMV data for the VIN listed - Marketing List: If an owner is on your marketing list, their contact information from that list will be displayed here. DMV data is not used for marketing list owner information. - Contact Name - Last Name/First Name & Address (City, State, Zip) - Phone (1-3) & Email (1-3) - Remove Flag o This defaults to ?N? unless the retailer or INFINITI USA flags this VIN for removal. o The removed information will still show on the DBS screen and exported report, but can be filtered on the exported file to only display the records with ?N? in this column.
- 10144484NEW PAINT GUARD FILM REMOVAL INFORMATION This bulletin applies only to new, unsold vehicles with Paint Guard Film in Dealer Stock. This bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
- 10136636DBS Enhancement: Custom VIN Campaign Report INFINITI is pleased to announce the availability of a new DBS enhancement to the Service > Campaign screen: Custom VIN Campaign Report. The tool identifies open campaigns on a customized VIN list loaded into DBS for INFINITI and Nissan vehicles. The following personnel will have access to this tool: - Retailer: Executive Managers, Service Managers, and/or Service Directors - Regions: Regional Aftersales Manager (RAM), Area General Manager (AGM), Fixed Operations Manager (FOM), Regional Service Operation Managers (RSOM), and Retailer Technical Specialist (DTS) The VINS can be loaded individually or up to 10,000 VINs at a time. If you have more than 10,000 VINs, each incremental VIN file of 10,000 or less VINs will need to be loaded prior to selecting the Check For Open Campaigns option. The report can be viewed on screen or exported to Microsoft Excel and will identify the following for each VIN loaded into the tool: - Open Campaigns (ID and description) - Model Code, Model, and Model Year - Current Repair Status Blank: Repair order (RO) has not been opened yet Unrepaired: RO has been opened for the campaign, but not closed or submitted o Repaired: RO for the campaign has been closed and a warranty claim has been submitted - Current Claim Status o Blank: RO still open o Unsubmitted: A warranty claim for the campaign repair has not been submitted o Submitted: A RO has been closed and a campaign warranty claim has been submitted for payment o Suspended: The campaign warranty claim has suspended for one or more errors o Rejected: The campaign warranty claim has been denied for some reason (by retailer or NNA) o Paid: A campaign warranty claim has been submitted and paid by NNA, but the vehicle has not yet been removed from the NNA open campaign vehicle table - Stop Sale Applicability - Parts Restriction Applicability (If restricted, SVC order must be used to acquire parts)
- 10129111REDUCED VEHICLE LOAD CAPACITY LABEL (REGULATORY REQUIREMENT) This bulletin applies to vehicles equipped with dealer installed or VPC installed accessories. SERVICE INFORMATION The National Highway Traffic Safety Administration (NHTSA) requires that any automobile dealer that installs accessories on a vehicle prior to first retail sale must install a special label (?reduced capacity label?) on that vehicle if the total weight of all accessories on that vehicle exceeds 1.5 percent of the vehicle?s gross vehicle weight rating (GVWR) or 100 pounds, whichever is less. This includes accessories that the dealer installs (dealer installed factory accessories and dealer installed aftermarket accessories), and accessories installed at the Vehicle Processing Center (VPC) prior to the vehicle being delivered to the dealer. IMPORTANT: Failure to comply with this requirement may result in penalties imposed by NHTSA. Follow the instructions in this bulletin to help meet these requirements.
- 10127465WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended to apply to the latest models and model years, and warranty information on page 2 has been updated. No other changes have been made. Please discard previous versions of this bulletin.
- 10127462WINDSHIELD CRACKING This bulletin has been amended to apply to the latest models and model years. Also, warranty information on pages 1 and 8 has been updated. No other changes have been made. Please discard previous versions of this bulletin.
- 10127461BRAKE NOISE/JUDDER/PEDAL FEEL DIAGNOSIS AND REPAIR This bulletin has been amended to include vehicles built up to the publication date. Also, tips for using the ProCut? brake lathe were added on page 8, and a Brake Noise Diagnostic Worksheet was added on page 10. Please discard previous versions of this bulletin.
- 1011921012 VOLT BATTERY STORAGE AND MAINTENANCE FOR NEW VEHICLES IN RETAILER INVENTORY This bulletin has been amended throughout. Please discard all previous versions of this bulletin.
- 10051765Infiniti: lock/unlock request button on outside door handle outside door handle does not respond. Lock/unlock request button located on outside door handles of vehicles can be disabled (or enabled) through either the "comfort & conv" settings of the audio/visual/navigation system or through the "combination meter settings" depending on the vehicle model, year, and trim level.
- 10044526Infiniti: reprogramming electronic control unit (ecu) on all qualifying vehicles. No models listed. Model years 1998-2013.
- 10033008Infiniti: d ring residue can cause slow seat belt retraction. Seat belt retraction of the front seat belt(s) IS slow, caused by residue build up on the d rings. Models fx35/fx45(03-08); G35 coupe(03-07); g35(03-06); i30/i35 (00-04); q45(02-06); qx4(00-03); qx56(04-07.
- 10032524Infiniti: vent control valve replacement. No applied vehicles affected: all models; no model years listed.
Every Infiniti I30 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.