2000 Infiniti I30

Owner complaints

What owners report most

1. Electrical system14
2. Engine and engine cooling9
3. Service brakes, hydraulic7
4. Air bags5
5. Vehicle speed control5
6. Structure5
7. Exterior lighting5
8. Suspension5
9. Visibility4
10. Power train4

Latest complaints

• Feb 1, 2018IN279,000 mi
  Structure › Body
  While working under my car, I noticed that the support structure under the radiator IS rusting badly and can be moved by hand. this IS not safe and appears to be a potentially dangerous situation. I came across similar complaints about the same model of nissan infiniti. I feel that since this…

  While working under my car, I noticed that the support structure under the radiator IS rusting badly and can be moved by hand. this IS not safe and appears to be a potentially dangerous situation. I came across similar complaints about the same model of nissan infiniti. I feel that since this IS definitely a safety issue, the company should warn owners and recall the vehicles for repair at no cost to the owners. this IS premature rusting and appears to be vital to the engine stability as well. the vehicle was not in motion but I think that IS what I hear rattling when encountering bumps.

• Jun 27, 2016OH200,200 mi
  Steering · Suspension

  Drive to gas station a mile away was a dangerous experience, the issue I thought was a tire blown out has been inspected by local police officer upon occurrence and determined it IS suspension defect. Right rear axle IS where the loud grinding started

• Jan 5, 2016NJ
  Structure › Body
  I took my car to the mechanic for a loud noise coming from the hood. The mechanic later found out that the noise was coming from belts because the support bar that hold the engine was sagging. This IS called the cross member. I learned that the cross member had rusted prematurely. I have also…

  I took my car to the mechanic for a loud noise coming from the hood. The mechanic later found out that the noise was coming from belts because the support bar that hold the engine was sagging. This IS called the cross member. I learned that the cross member had rusted prematurely. I have also learned that this IS a common issue with every I30 model. Infiniti needs to have these support bars replaced before it causes an accident. Ps. Cross members are supposed to last the lifetime of a car being that this IS what holds the engine in place, not rust prematurely.

• Aug 9, 2015TX200,000 miCrash
  Air bags · Steering · Vehicle speed control
  The passenger front tire blew, the car then locked up, the steering wheel locked up, the car sped out of control (police estimated up to 70 miles per hour), the car ran into a brick building. The air bags did not deploy! I woke up surrounded by a crowd of people. Although, I pressed the brakes to…

  The passenger front tire blew, the car then locked up, the steering wheel locked up, the car sped out of control (police estimated up to 70 miles per hour), the car ran into a brick building. The air bags did not deploy! I woke up surrounded by a crowd of people. Although, I pressed the brakes to the floor, and there were black marks on the parking lot leading up to the car inside the brick building, the car continued to accelerate, out of control.

• Apr 21, 2013MD100,700 mi
  Structure › Body
  2000 infiniti I30 with approx. 100K miles. the vehicle IS used as a spare and IS garage kept. went to get an oil/filter change and found the frame under the radiator IS completely rusted and IS actually sagging. it looks like this part of the frame supports the engine mount that's located near…

  2000 infiniti I30 with approx. 100K miles. the vehicle IS used as a spare and IS garage kept. went to get an oil/filter change and found the frame under the radiator IS completely rusted and IS actually sagging. it looks like this part of the frame supports the engine mount that's located near the radiator also. needless to say, this IS very unsafe. the rest of the vehicle IS in very good condition considering the age of the vehicle. I got an estimate of approx. $1,000 to replace the rusted part of the frame. searching online, it appears the vehicles built on this chassis have similar rusting frame issues. *tr

• Apr 5, 2013PA
  Engine and engine cooling · Structure
  I have a well maintained 2000 infiniti I30 with 168,000 miles . The car has never been in an accident. Approximately 2009 the lower radiator support (front cross frame tie bar) started to rust near the center of this boxed frame member. Portions of the top and front side of this frame member rusted…

  I have a well maintained 2000 infiniti I30 with 168,000 miles . The car has never been in an accident. Approximately 2009 the lower radiator support (front cross frame tie bar) started to rust near the center of this boxed frame member. Portions of the top and front side of this frame member rusted through completely some time in 2011. The hood latch mechanism and horn are fastened to a vertical steel support that IS bolted to the front of this frame member, just left of the rust perforation. I intend to drive this car for many more years as we have in the past with several other cars if this does not become a safety problem, . I will need to have the front frame tie bar repaired if possible to avoid future hazardous conditions (ie. Hood popping open while driving and/or unstable front end control). This rust perforation more than likely lessens the structural integrity of the car in a front end collision. this appears to be a widely known safety problem on various nissan autos. Even if nissan IS not required to recall these autos for inspection and repair, they should at least notify owners of the potential safety issues and possible mechanical fixes that should be considered by the owner. *tr

• Oct 7, 2012TX
  Exterior lighting

  When the headlights are on at night and using the turn signal, when the turn signal cancels after a turn, the headlights turn off briefly then come back on. an online search has shown that the 2000-2003 nissan maxima and infiniti I30 IS affected by this. *tr

• Aug 14, 2012CA67,140 mi
  Engine · Power train
  Pulled into a parking space. had to back up to get aligned. vehicle was fully stopped with the right foot on the brake pedal. shifted from r through n to d. Vehicle surged forward at very high rpms. right foot was still on the brake pedal. put heavy pressure on the brake and shifted to n and…

  Pulled into a parking space. had to back up to get aligned. vehicle was fully stopped with the right foot on the brake pedal. shifted from r through n to d. Vehicle surged forward at very high rpms. right foot was still on the brake pedal. put heavy pressure on the brake and shifted to n and stopped the vehicle over the curb and about 3 ft onto the sidewalk. total distance moved, approx 6 ft. put the vehicle into reverse and parked. drove home and had the vehicle towed to the dealer. dealer has not been able to replicate the incident and the computer recorded no incident. problem has been reported to infiniti headquarters and they are to followup. I consider the vehicle unsafe to drive until the problem IS fully resolved. *tr

• Apr 15, 2012FL6,900 mi
  Electrical system · Exterior lighting

  I'm have trouble with my infiniti 2000 I30 the engine light come. I had a tune-up the spark plugs and the six ignition coil and the crank sensor fix, and the engine light still come on. I want to know did your have a recall on the 2000 I30. Everybody I talked to have the same problem. and plus I read about it could be a malfunction with the 2000 i30infiniti. Cars. *tr

• Apr 15, 2012FL6,900 mi
  Electrical system · Exterior lighting

  I'm have trouble with my infiniti 2000 I30 the engine light come. I had a tune-up the spark plugs and the six ignition coil and the crank sensor fix, and the engine light still come on. I want to know did your have a recall on the 2000 I30. Everybody I talked to have the same problem. and plus I read about it could be a malfunction with the 2000 i30infiniti. Cars. *tr

• Oct 11, 2011CA180,000 mi
  Engine and engine cooling
  TL* the contact owns a 2000 infiniti I30. the contact stated that the vehicle would loose power, causing the vehicle to decelerate abnormally while driving 60 mph and above. in addition, while stopped at a traffic stop light, the vehicle stalled. a local mechanic diagnosed that the air flow…

  TL* the contact owns a 2000 infiniti I30. the contact stated that the vehicle would loose power, causing the vehicle to decelerate abnormally while driving 60 mph and above. in addition, while stopped at a traffic stop light, the vehicle stalled. a local mechanic diagnosed that the air flow sensor was defective, causing the check engine light to illuminate. the vehicle was repaired numerous times but the failure persisted. neither the dealer nor the manufacturer was notified of the failure. the failure mileage was 180,000 and the current mileage was 181,000.

• Oct 6, 2011CA64,000 mi
  Electrical system · Engine and engine cooling
  Vehicle: 2000 infiniti I30T has a recurring engine code p0420 since 74,000 miles. Found out recently there IS a service bulletin for this problem on the internet. Reference #itb00-054a. I never received any notice from infiniti corp. About this problem since the service bulletin that occurred on…

  Vehicle: 2000 infiniti I30T has a recurring engine code p0420 since 74,000 miles. Found out recently there IS a service bulletin for this problem on the internet. Reference #itb00-054a. I never received any notice from infiniti corp. About this problem since the service bulletin that occurred on june 7, 2004. It IS wrong for infiniti not to notify their customers about this problem. There IS no drivability problem, but I will not pass california smog test if the engine come on during this time. Infiniti corporation should fix this problem without charging any labor or parts. Parts are @ least $800.00 without labor!!! *tr

• Nov 24, 2010VA170,000 mi
  Structure › Frame and members

  Tl*the contact owns a 2000 infiniti I30. The contact stated that the cross member that supported the frame was rusting and could possibly drop the engine. The vehicle had not been inspected by the dealer or repaired. The failure mileage was approximately 170,000. The vin was unavailable.

• Jun 22, 2009AL125 miFire
  Engine and engine cooling

  The car just start smoking under the hood. My car caught fire, and nobody knows what IS going on. *Tr

• Jul 20, 2008FM16,068 mi
  Electrical system · Electronic stability control (esc)
  # 10185644/04/02/07 re; tsb warnings are: under the ordinance, rules, articles, and/or regulations of our governmental agencies and monitoring and/or control' {?}, (local, state, and/or federal), and not: nissan-north america infiniti! that was the understanding…

  # 10185644/04/02/07 re; tsb warnings are: under the ordinance, rules, articles, and/or regulations of our governmental agencies and monitoring and/or control' {?}, (local, state, and/or federal), and not: nissan-north america infiniti! that was the understanding I perceived when relayed to me on july 17TH, 2008-thur by: kim corlew/ executive specialist! 'therefore your claim would not be considered nor honored'! 'Your claim IS denied nissan infiniti north america p.o. Box 685003 franklin, tn 37067-5003 a division of nissan north america, inc.'! the: a. Tsb warning date IS, sept 06, 2001-thur.! b. Reported and documented incident date: june 27TH, 2002-thur.! c. A ten month, (10), span lapse between expiration date of, sept. 06, 2001-thur. and june 27TH, 2002, thur' s expiration date of sept. 06, 2001-thur'! c. How can this be, and under what and/or who' s authority? d. IS this expiration date documented anywhere in your files, and/or any one else' s files? e. Who has the authority to expire, 'tsb' warnings so soon after the incident IS documented? f. What are and who has the proper governmental procedures for such? g. Were they adhered to and/or documented under the file numbers: #621-552-5, # 5746-424 & #10185644, administered by, #nhtsa, and/or any governmental agency? h. If yes, please send me the written form (s) documenting such! (1). the above IS the understanding I perceived when relayed to me on july 17TH, 2008-thur. By: kim corley of: nissan infiniti north america! 'therefore your claim would not be considered nor honored by nissan infiniti north america'! 'Your claim IS denied! decision was relayed to me by: kim corlew/ executive specialist under: file number (s): # 621-552-5 //5746-424// #nhtsa// #10185644. *tr

• Apr 14, 2008CA60,000 mi
  Tires
  Dear nhtsa: I believe there should be a recall on this tire : bridgestone re 92 225/50vr17. these tires are original tires from my vehicle: 2000 infiniti I30I here IS my compliant: about 1 year ago I discovered by accident that one of my tire had a tire tread separation. Bridgestone was at…

  Dear nhtsa: I believe there should be a recall on this tire : bridgestone re 92 225/50vr17. these tires are original tires from my vehicle: 2000 infiniti I30I here IS my compliant: about 1 year ago I discovered by accident that one of my tire had a tire tread separation. Bridgestone was at the time kind enough to replace that tire for free. However, now I find out the other 3 tires are doing the same thing. I tried calling the firestone/bridgestone corporation, but manager (name roger from portland. Or) said these tires are out of warranty and there IS nothing they can do for me. I think there should be a recall on these tires. These tires were never abused in anyway. The car IS always park in the garage when possible. No alignment problem with the car. Yes, I know these tires are out of warranty after 5 years, but these tires shouldn't separate when there are sufficient amount of tread left. In addition, these tires are considered high performance tires costing about $175 per tire. Please find out if other vehicles with these tires had a blowout. Thank you. sincerely, michael *tr

• Mar 20, 2007FL12 mi
  Electrical system › Ignition › Module
  Re: infiniti service bulletin dated september 06, 2001-thur. classification ec01-024/ref: itb-052 purchased my infiniti 130-2000, on dec.04th, 1999-mon., new first complaint to dealer on: june 27TH, 2002-thur., obd-diagnosis, excessive high-voltage, [diagnosed by…

  Re: infiniti service bulletin dated september 06, 2001-thur. classification ec01-024/ref: itb-052 purchased my infiniti 130-2000, on dec.04th, 1999-mon., new first complaint to dealer on: june 27TH, 2002-thur., obd-diagnosis, excessive high-voltage, [diagnosed by infiniti dealer!] my defective-ignition-six-coil-pack, [etc], was replaced on 02/09/06! However, in june, 2007, my wife brought to my attention, ''progressive-ignition-rough-idling! {Does this deliver excessive carbon into the environment ?}. the latest ''obd'' was performed on 03/13/2007-tue., (both nissan and infiniti auto technicians, stated , idling cannot be improved!} I am questioning, cause and affect for the eventual, progressive-rough-idling of my vehicle! with an obd-diagnosis of , {excessive-ignition-high-voltage}, over a 21-mos., extended period of time, what does it do to the electronic ignition coil (s) system, etc and the ''dtc p1320, to include, {from: 12/04/99 thru 09/06/01--21-mos and or 16,068 miles? does it affect the ignition-six- coil-pack? I have a total of 13 documented shop work orders, [invoices?], and approximately $1,500.00+ of out of pocket expenses, due to the ''defective ignition coil (s ), etc.! infiniti I30 federal emission defect warranty: 72,000 miles or 84 months!

• Mar 20, 2007FL16,068 mi
  Electrical system › Ignition · Electrical system › Wiring · Engine and engine cooling · Engine and engine cooling › Exhaust system › Emission control · Service brakes, hydraulic · Suspension · Visibility › Windshield wiper/washer
  TL*- the contact owns a 2000 infiniti I30. The service engine light remained illuminated. The dealership informed the contact a sensor or a coil needed to be replaced. The dealership made the repairs. There was another occurrence approximately 3 years later. The dealership replaced the coil pack.…

  TL*- the contact owns a 2000 infiniti I30. The service engine light remained illuminated. The dealership informed the contact a sensor or a coil needed to be replaced. The dealership made the repairs. There was another occurrence approximately 3 years later. The dealership replaced the coil pack. Three months later the vehicle began to rough idle. The dealership informed the contact this was a normal occurrence, and they were unable to improve idling. The current mileage was 43,000. *ak the consumer states "ses" tsb or recall information was hidden from consumer and denied of such. The consumer provided various invoices of diagnostics and repairs. The front brakes were worn, the vehicle pulled to the left, the winshield wiper inserts were replaced, the drive belts were worn and cracked , the transmission shifter felt stiff, the 02 oxygen sensor was replaced the ignition coil was replaced update 4/25/07*tr

• Jan 29, 2007CO78,000 mi
  Engine and engine cooling › Exhaust system › Emission control › Catalytic convertor
  2000 infinity I30T : from forums on internet, it seems that there IS a common problem with the exhaust system on this model. there IS a code p0420 that indicates a problem with the bank 1 catalytic converter. infinity states that because the catalytic converter IS enclosed in a "front tube…

  2000 infinity I30T : from forums on internet, it seems that there IS a common problem with the exhaust system on this model. there IS a code p0420 that indicates a problem with the bank 1 catalytic converter. infinity states that because the catalytic converter IS enclosed in a "front tube assembly", it IS not covered under the 80,000 mile warranty. I have replaced the rear cat, O2 sensors, mass air sensor and engine coils. the p0420 code was also worked on before we owned the car at 29,000 miles. *nm

• Dec 19, 2006TX80,600 mi
  Vehicle speed control
  Unintended acceleration 5 times over the past 2 years when stopping, usually when going downhill. has become more frequent. for the first three incidents just stomping on the brake sufficed to get the engine to stop racing. The last two incidents, in the past 2 weeks, were (1) in a parking lot…

  Unintended acceleration 5 times over the past 2 years when stopping, usually when going downhill. has become more frequent. for the first three incidents just stomping on the brake sufficed to get the engine to stop racing. The last two incidents, in the past 2 weeks, were (1) in a parking lot when going from drive to reverse to drive to maneuver into a parking spot and (2) at a stop light. in the parking lot, turning the engine off and back on stopped the racing. this last incident was the most serious. I turned the engine off, waited ~15 seconds, turned it back on and the engine raced again. turned it off again, waited about a minute, all was ok. the dealer cannot find any reason for these failures. *nm

• Jul 19, 2006GA56,000 mi
  Interior lighting

  Dashboard lights have gone out completely. *nm

• Jul 4, 2006TX28,000 mi
  Service brakes, hydraulic › Foundation components › Disc › Rotor

  Rear brake rotors warp. I have resurfaced several times only to have the shudder start back up with in weeks. *jb

• Mar 2, 2006FL160,868 mi
  Electrical system › Ignition

  Consumer infiniti check engine light illuminated mechanic determined there was excessive high voltage. *ts the coils were defective which were affecting the ignition- signal which was causing the high voltage.*jb

• Feb 3, 2006FM500 mi
  Electrical system › Ignition
  Subject* ses cover-up by infiniti? comments* cust states the service engine soon warning light IS illuminated 1 the problem originated on june 27, 2002 16,068-odo-mileage actions taken work ordered warranty active p0140 rear O2 sensor has excessive high voltage after further research I…

  Subject* ses cover-up by infiniti? comments* cust states the service engine soon warning light IS illuminated 1 the problem originated on june 27, 2002 16,068-odo-mileage actions taken work ordered warranty active p0140 rear O2 sensor has excessive high voltage after further research I gained knowledge of an infiniti september 6, 2001 service bulletin classification EC01 024 reference itb01 052 2000 01 130 mil on?? With dtc p1320 and or spark knock detonation due to ignition coil s substitution of the computer would be a good diagnostic tool unfortunately because the programming IS specific to each engine transmission combination and because it a pricey electrical part this IS just not done. So they will check on a dvm or scope at the leads of both sensors mentioned to see if everything IS on the up and up from the computer. If so, replacing the sensors would be the likely next step. I was not properly informed of the pre existing condition with the 2000-01 I30S I was not allowed to have any input in this recall and or subsequent slow deterioration within these vital controlling electrical parts. Perception of a cover up IS being fought by me I am requesting a retroactive review back to june 27, 2002 of this matter under my new research material I am furious that I was no??t granted the common courteous in 2002 of being informed are there more undisclosed situations that I am not aware of? Had I known in 2002 what I know today I would have filed a complaint and or an inquiry. That way I would not have lost my expiration date of filing and would be on record instead of filing in 2005 06 I am perceiving this in that manner holding such crucial information from a consumer IS not fair nor justice for consumers under what lawful writings forbid consumers of such crucial information only a home IS above this expenditure ggkilbuck@bellsouth.net. Send your dilemma to me! *nm

• Jan 31, 2006FL16,068 mi
  Electrical system · Engine and engine cooling › Engine
  Vehicle involved: 2000 I30 infiniti/purchased "band-new"!!! 1. "Ses-illumination" problem originated on june 27, 2002-through. While under "warranty"/ w only "16,068", -odo-mileage! actions taken ; work-order# 10595, light off/ cost $89.00/ covered under warranty: {p0140-rear…

  Vehicle involved: 2000 I30 infiniti/purchased "band-new"!!! 1. "Ses-illumination" problem originated on june 27, 2002-through. While under "warranty"/ w only "16,068", -odo-mileage! actions taken ; work-order# 10595, light off/ cost $89.00/ covered under warranty: {p0140-rear O2 sensor has "excessive high voltage}. How long was this occurring, 2. System engine/date: 10/21/2005-time: 14:07:11/p/# 23710-2y172 self-diag results/dtc results/ign signal-primary 3/[p1320]/knock sen/circ-b1/[p3325]? {App. Mileage 33,000?} 3. On 12/01/2005-fri. "Ses" warning-light, re-illuminated. Repair invoice #143837 enclosed. Vehicle in-12/01/2005-sat. & out on 12/01/2005-sat. {Mileage 35,939}. 4. On 12/13/2005-tue. "Ses" warning light re-illuminated. Repair invoice #144193 enclosed. Vehicle in-12/13//2005-tue. & out on 12/15/2005-thur. {Mileage 36,143}. 5. On 12/23/2005-fri. "Ses" warning light re-illuminated. Repair invoice #144459. vehicle in-12/23/2005-fri. & out 12/24/2005-sat. {mileage 36,297}. 6. On 01/11/2005-tue. "Ses" warning light re-illuminated once again. repair-invoices# (s), a. 008352 & b. 144987 7. 01/30/2005-Mon. Invoice# 145506 & estimate-invoice# 005620, are available upon request. {36,680 mileage}. *Nm

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 11002539INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 11001182WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 11001179REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 11001177WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10232646REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10232645WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10232644WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10192802SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement "Certification Label" or "VIN Plate / Label" may be needed. These items may be available from Infiniti by request if certain criteria are met. This bulletinlists the criteria and provides an application form for such replacements. See this bulletin for further detail.
• 10192693SERVICE INFORMATION Windshield "foreign material" that is on the surface of the glass in some cases can be cleaned off with a very particular type and grade of steel wool. * Most any foreign material on the surface of the Windshield can be cleaned off by using #0000 super fine steel wool. >The #0000 grade super fine steel wool can be found in most hardware stores. Please see this bulleitn for further details.
• 10192514SERVICE INFORMATION Changes or modifications to the front seat assembly trim materials may affect the proper operation of the Front Seat-Mounted Side-Impact Supplemental Air Bags and Passenger Occupant Classification Sensor and could result in serious personal injury or death. Infiniti STRONGLY RECOMMENDS AGAINST making any change to seat trim materials from the factory equipped condition. This specifically applies to replacing the seat trim with non-factory materials; adding leather/cloth seat covers, seat pads, or seat storage pouches, etc. around or over the seat back and the passenger seat cushion. See this bulletin for further detail.
• 10192314SERVICE INFORMATION Information necessary to service the Supplemental Restraint System (SRS) safely is included in the "RESTRAINTS" section of the Electronic Service Manual (ESM) for each vehicle IMPORTANT: Turn the ignition switch OFF, disconnect both battery terminals, and wait at least 3 minutes before performing any service on the SRS. See this bulletin for further detail.
• 10192235Infiniti Original Equipment or Genuine Accessory Alloy wheels, along with their finish coating (clear, chrome, titanium, etc.), are specifically developed to achieve Infiniti design and performance standards. These Original Equipment or Genuine Accessory wheels are subjected to testing to ensure they meet Infiniti's standards. Infiniti Original Equipment Alloy or Genuine Accessory wheels subjected to aftermarket chroming may no longer continue to meet these standards and may be seriously damaged. Therefore, Infiniti most strongly discourages, and recommends that these wheels NEVER be subjected to, aftermarket chroming. See this bulletin for further details.
• 10192219SERVICE INFORMATION - This bulletin is to assist you in responding to customer questions about brake operation, and provides diagnostic and repair information for each item listed, if any should occur. - Most brake issues fall into the following categories: a. Brake Noise: A squeak, squeal, clunk, or groan that occurs when the brakes are applied or released. b. Brake Judder: A vibration that can be felt in the vehicle, steering wheel, or brake pedal when the brakes are applied. c. Pedal Feel: The effort needed to operate the brakes is too high or too low. SERVICE PROCEDURE 1. Verify the condition by road testing the vehicle with the customer. 2. Determine the specific brake issue based on the description in the Service Information above. 3. Follow the appropriate repair procedure(s), listed on the following pages, for your specific issue. See this bulletin for further details.
• 10192218If YOU CONFIRM: A vehicle needs to have the brake rotors resurfaced (front or rear). ACTION: Use the ProCut PFM Series on-car brake lathe to perform brake rotor resurfacing and follow the tips listed in this bulletin. - The ProCut PFM Series brake lathe has been chosen as the approved tool for rotor resurfacing. - The ProCut PFM Series brake lathe can be ordered from TECH-MATE at 1-800-662-2001. - ProCut technical support or service can be obtained by calling 1-800-543-6618. NOTE: Brake rotors may need to be resurfaced during routine brake repair or for brake "judder" incidents. - Brake judder: A brake pedal pulsation and/or steering wheel shimmy when braking that occurs when there is too much thickness variation of the brake rotors (see ITB00-024). See this bulletin for further detail.
• 10192191As part of an enhanced emissions test for Inspection & Maintenance (I/M), some States may require the System Readiness Test (SRT) status be checked. - The SRT is used to indicate whether the engine control module (ECM) has completed self diagnosis of major emissions systems and components. - In these instances the State may require completion of the SRT before permitting the emissions inspection to proceed. Refer to this Bulletin for further details.
• 10192146SERVICE INFORMATION This bulletin provides information to identify: - A leaking strut or a shock absorber that qualifies for replacement under warranty. - A strut or shock absorber that has slight oil seepage, a condition which is considered normal, does not affect strut/shock absorber operation or performance, and does not require replacement. - A strut or shock absorber that should be replaced due to rod resistance/noise issues. See this bulletin for further detail.
• 10190150INFINITI; FRONT SONAR PARKING SENSOR SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10160176EXTERIOR CLEANING INFORMATION SERVICE INFORMATION When cleaning the exterior of an Infiniti vehicle, damage may occur when using a cleaner with too high of an alkaline concentration. - Always refer to the Appearance and care section of the related owner?s manual. - Not all cleaners are created equal. - Many cleaners come in concentrated form. - Alkaline cleaners (cleaners with a high pH value) can cause spots on paint and trim when not used as directed. - Some commercial car washes use cleaners with a high pH value. - When using cleaners that meet the conditions defined in the Appearance and care section, be sure to carefully follow the cleaner?s directions. - When finished cleaning/washing, rinse thoroughly with clean water. IMPORTANT: Damage to paint, glass, bright metal, or any other exterior surface caused by using improper cleaning products is not covered under warranty. Always refer to the Paint Incident Identification Manual (PIIM) and Assurance Products Reference Manual (APRM). Follow the guidelines in the PIIM and APRM for non-warrantable exterior body, glass, or painted surface quality issues. To access the PIIM and APRM, login to nnanet.com: - For the PIIM, select: MY LINKS > Warranty > Paint Incident Identification Manual - For the APRM, select: MY DOCUMENTS > Warranty > APRM See further information in this bulletin.
• 10149809PLASTIC INTERIOR TRIM PROTECTIVE COVERING REMOVAL SERVICE INFORMATION Vehicles are delivered with plastic interior trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and sun visors (see examples on page 2). When removing the protective covering, care must be used to avoid scuffs, scrapes, cuts, and other abrasive contact to interior trim components. DO NOT use sharp objects like razor blades, box cutters, knives, etc. when removing the plastic interior trim protective covering. IMPORTANT: All soft trim described in this bulletin is on automatic return to NNA. Any trim found damaged in the way described in this bulletin will be charged back to the dealer.
• 10149806TRANSMISSION & ENGINE AUTOMATED DATA COLLECTION AND DIAGNOSTIC REPORTING SERVICE INFORMATION To support proper diagnosis and to promote Fixed-Right-First-Time ? Infiniti may review CONSULT-III plus (CIII plus) data relating to vehicle operation and function to help with vehicle diagnosis and diagnostic validation. IMPORTANT: For transmission/engine repair or replacement, retailers are required to connect C-III plus and perform ?Diagnosis (All Systems)?. Performing C-III plus ?Diagnosis (All Systems)? is also required prior to contacting any Infiniti call center (i.e. TECH-LINE, PCC, or WCC) for diagnostic support or claim preauthorization. NOTE: For additional information regarding Automated Vehicle Data Collection, refer to IWBI/18-019. To support Automated Vehicle Data Collection, your C-III plus must have the Diagnosis result reporting function-Setting turned ON. If Diagnosis result reporting function-Setting is OFF: - It may cause dealer consideration for Audit or the Anomalous Repair Control (ARC) program, where applicable. - It may result in a repair being non-warrantable. Refer to the Service Procedure on the next page to confirm your C-III plus ?Diagnosis result reporting function-Setting? is turned ON.
• 10149803Infiniti USA Electronic Field Communication Subject: Takata Completion Objectives for Q3 INFINITI is continuing to ask its retailers to urgently help increase customer participation in the Takata recalls to help it achieve 100% customer recall participation for the following vehicles: ? 2001 I30 ? 2002-04 I35 ? 2003-08 FX ? 2002-03 QX4 ? 2006-10 M Sedan INFINITI expects to upload the next refreshed owner list to DBS within the next week. We will also be reassigning VINs to retailers based on information changes. We didn?t reassign any VINs in Q2 to avoid any mid-quarter objective impact. If VINs were repaired out of network, the retailer/region with the original assignment received credit for the repair. This is an extremely serious safety issue and INFINITI is taking significant and unprecedented steps to increase client recall participation but it needs retailer help to achieve its remedy goals. A separate communication will be released later this month informing regional personnel of the requirements for bonus payout in Q3 and Q2 results. The Q3 objective is based on the average number of repairs in Q2 multiplied by the number of service days in Q3 (Mon-Sat minus any holidays). Retailer engagement is critical with this effort. It is a company-wide responsibility to make it a priority to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation represents significant gross profit opportunity for our retailers.
• 10149802Infiniti USA Electronic Field Communication Subject: Retailed Vehicle Open Campaign Report Lists Updated The lists for each retailer?s Retailed Vehicle Open Campaign Report has been updated today in DBS. We made our best effort to reassign vehicles to retailers based on the most recent owner information we received. The complexity of filtering out brokers (banks, salvage yards, and insurance companies) and reassigning VINs based on updated owner information affected over 123K records between INFINITI and Nissan, so we are unable to summarize the changes at a regional or retailer level. We suggest the retailers download their lists and have their outbound call centers compare information if necessary. If you have questions, please let us know. Additionally, we will have some enhancements coming in DBS effective November 17, 2018: Owner Data Updates (NNA side): 1. VIN, Campaign Code, and Source are the unique fields 2. Compare all fields except Remove Flag and Comments to see if there is a difference. a. If there is same VIN, Camp ID, and Source and all other fields are also the same then the record will be updated without changing Remove Flag and Comment field b. If there is same VIN, Camp ID, and Source and any other field is different, then the record will be inserted, in this case Remove Flag and Comment field will be blank as this is new record. The remove flag is being removed so the retailer will understand the information they previously flagged for removal has been updated and should be tried again before reapplying the removal flag. c. The retailer benefit of A & B above is duplicate records for the same VIN, Camp ID, and information source with the same customer contact information will no longer display in DBS on the Retailed Vehicle Open Campaign Report.
• 10145541DBS Enhancement: Retailed Vehicle Open Campaign Report INFINITI announced the availability of a new DBS enhancement tool to the Service > Campaign screen: Retailed Vehicle Open Campaign Report on July 9, 2018, which identifies owner contact information for specific campaigns. Currently, only Takata campaign owner lists are available. The following personnel will have access to this tool: - Retailer: Dealer Principal, Executive Managers, General Managers, Parts/Service Managers, and/or Parts/Service Directors - Regions: Regional Aftersales Manager (RAM), Regional Operations Managers (ROM), Fixed Operations Manager (FOM), Dealer Operation Managers (DOM), Regional Service Operation Managers (RSOM), and Client Experience Managers (CEM) The report can be viewed on screen or exported to Microsoft Excel and identifies the following: - VIN - Campaign ID & Campaign Description - Model & Model Year - Data Source o Up to three data sources can be provided for each VIN - RO Info: If this VIN has visited an Infiniti retailer anywhere in the U.S. within the last twelve months, the RO information will be displayed. - Campaign Mailing List: This is DMV data for the VIN listed - Marketing List: If an owner is on your marketing list, their contact information from that list will be displayed here. DMV data is not used for marketing list owner information. - Contact Name - Last Name/First Name & Address (City, State, Zip) - Phone (1-3) & Email (1-3) - Remove Flag o This defaults to ?N? unless the retailer or INFINITI USA flags this VIN for removal. o The removed information will still show on the DBS screen and exported report, but can be filtered on the exported file to only display the records with ?N? in this column.
• 10144484NEW PAINT GUARD FILM REMOVAL INFORMATION This bulletin applies only to new, unsold vehicles with Paint Guard Film in Dealer Stock. This bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
• 10136636DBS Enhancement: Custom VIN Campaign Report INFINITI is pleased to announce the availability of a new DBS enhancement to the Service > Campaign screen: Custom VIN Campaign Report. The tool identifies open campaigns on a customized VIN list loaded into DBS for INFINITI and Nissan vehicles. The following personnel will have access to this tool: - Retailer: Executive Managers, Service Managers, and/or Service Directors - Regions: Regional Aftersales Manager (RAM), Area General Manager (AGM), Fixed Operations Manager (FOM), Regional Service Operation Managers (RSOM), and Retailer Technical Specialist (DTS) The VINS can be loaded individually or up to 10,000 VINs at a time. If you have more than 10,000 VINs, each incremental VIN file of 10,000 or less VINs will need to be loaded prior to selecting the Check For Open Campaigns option. The report can be viewed on screen or exported to Microsoft Excel and will identify the following for each VIN loaded into the tool: - Open Campaigns (ID and description) - Model Code, Model, and Model Year - Current Repair Status Blank: Repair order (RO) has not been opened yet Unrepaired: RO has been opened for the campaign, but not closed or submitted o Repaired: RO for the campaign has been closed and a warranty claim has been submitted - Current Claim Status o Blank: RO still open o Unsubmitted: A warranty claim for the campaign repair has not been submitted o Submitted: A RO has been closed and a campaign warranty claim has been submitted for payment o Suspended: The campaign warranty claim has suspended for one or more errors o Rejected: The campaign warranty claim has been denied for some reason (by retailer or NNA) o Paid: A campaign warranty claim has been submitted and paid by NNA, but the vehicle has not yet been removed from the NNA open campaign vehicle table - Stop Sale Applicability - Parts Restriction Applicability (If restricted, SVC order must be used to acquire parts)
• 10129111REDUCED VEHICLE LOAD CAPACITY LABEL (REGULATORY REQUIREMENT) This bulletin applies to vehicles equipped with dealer installed or VPC installed accessories. SERVICE INFORMATION The National Highway Traffic Safety Administration (NHTSA) requires that any automobile dealer that installs accessories on a vehicle prior to first retail sale must install a special label (?reduced capacity label?) on that vehicle if the total weight of all accessories on that vehicle exceeds 1.5 percent of the vehicle?s gross vehicle weight rating (GVWR) or 100 pounds, whichever is less. This includes accessories that the dealer installs (dealer installed factory accessories and dealer installed aftermarket accessories), and accessories installed at the Vehicle Processing Center (VPC) prior to the vehicle being delivered to the dealer. IMPORTANT: Failure to comply with this requirement may result in penalties imposed by NHTSA. Follow the instructions in this bulletin to help meet these requirements.
• 10127465WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended to apply to the latest models and model years, and warranty information on page 2 has been updated. No other changes have been made. Please discard previous versions of this bulletin.
• 10127462WINDSHIELD CRACKING This bulletin has been amended to apply to the latest models and model years. Also, warranty information on pages 1 and 8 has been updated. No other changes have been made. Please discard previous versions of this bulletin.
• 10127461BRAKE NOISE/JUDDER/PEDAL FEEL DIAGNOSIS AND REPAIR This bulletin has been amended to include vehicles built up to the publication date. Also, tips for using the ProCut? brake lathe were added on page 8, and a Brake Noise Diagnostic Worksheet was added on page 10. Please discard previous versions of this bulletin.
• 1011921012 VOLT BATTERY STORAGE AND MAINTENANCE FOR NEW VEHICLES IN RETAILER INVENTORY This bulletin has been amended throughout. Please discard all previous versions of this bulletin.
• 10051765Infiniti: lock/unlock request button on outside door handle outside door handle does not respond. Lock/unlock request button located on outside door handles of vehicles can be disabled (or enabled) through either the "comfort & conv" settings of the audio/visual/navigation system or through the "combination meter settings" depending on the vehicle model, year, and trim level.
• 10044526Infiniti: reprogramming electronic control unit (ecu) on all qualifying vehicles. No models listed. Model years 1998-2013.
• 10033008Infiniti: d ring residue can cause slow seat belt retraction. Seat belt retraction of the front seat belt(s) IS slow, caused by residue build up on the d rings. Models fx35/fx45(03-08); G35 coupe(03-07); g35(03-06); i30/i35 (00-04); q45(02-06); qx4(00-03); qx56(04-07.
• 10032524Infiniti: vent control valve replacement. No applied vehicles affected: all models; no model years listed.
• 10032305Infiniti: srs precautions during service. Included in the restraints section of the electronic service manual (esm) for each vehicle IS information necessary to service the supplemental restraint system (srs) safely. Improper maintenance, including incorrect removal and installation of the srs, can lead to a serious injury or death caused by unintentional activation of the srs. No model or model years listed. Updated 2/21/14.
• 10031304Infiniti: tire pressure monitoring system (TPMS) warning light on/blinking. No models or model years listed. Updated on 08-11-2011.
• 10030145Infiniti: electronic control unit damage can result from improper battery connection. The battery IS required to stay connected when the engine IS running. No model years listed.
• 10019621Engine oil cooler gasket available.
• 10004598Clock bulb replacement. Various models including 2004 I35.
• 10003898Driver's seat will not move forward or backward.

Every Infiniti I30 model year

Bars are owner complaints, dots mark years with recalls. Select a year to open its report.