2006 Infiniti M35
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Infiniti › M35 › 2006
These records cover every 2006 Infiniti M35. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
6 recalls name the 2006 Infiniti M35. Newest first.
Nissan North America, Inc. (Nissan) is recalling certain air bag inflator replacement service parts that may have been installed as part of a theft or collision repair. The parts include certain passenger-side air bag inflators designed to fit Infiniti 2002-2003 QX4, 2006-2010 M35 and M45; Nissan 2001-2003 Maxima, 2002-2006 Sentra, and both driver and…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Dealers will inspect and replace the inflators as necessary, free of charge. Owner notification letters are expected to be mailed September 14, 2022. Owners may contact Nissan's customer service at 1-800-867-7669.
Nissan North America, Inc. (Nissan) is recalling certain 2001-2003 Maxima, 2002-2006 Sentra, 2002-2004 Pathfinder, 2007-2011 Versa Sedan and Versa Hatchback, 2001-2004 Infiniti I30 and I35, 2002-2003 Inifiniti QX4, 2003-2008 Infiniti FX35 and FX45 and 2006-2010 M35 and M45 vehicles. The vehicles are equipped with non-desiccated, frontal passenger air bag…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Nissan will notify owners, and dealers will replace the front passenger air bag inflators with alternate desiccated inflators, free of charge. The recall began February 12, 2020. Owners may contact Nissan customer service at 888-737-9511 or Infiniti customer service at 888-810-3715.
Nissan North America, Inc. (Nissan) is recalling certain 2012 Nissan Versa hatchbacks originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan) and the U.S. Virgin Islands, or "Zone A". Additionally, if not…
Risk and remedy
Risk
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy
Nissan will notify owners, and dealers will replace the front passenger air bag inflators, free of charge. The recall began on June 8, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Nissan customer service at 1-800-647-7261.
Nissan North America, Inc. (Nissan) is recalling certain model year 2003-2008 Infiniti FX35 and FX45, 2003-2004 Infiniti I35, 2006-2010 Infiniti M35 and M45, and 2007-2011 Nissan Versa vehicles, originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa…
Risk and remedy
Risk
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy
Nissan will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began December 21, 2017. All owners should receive a second notice by May 15, 2017. Owners may contact Nissan customer service at 1-800-647-7261.
Nissan North America, Inc. (Nissan) is recalling certain model year 2003-2004 Infiniti I35, 2003-2005 FX35 and FX45, and 2006 M35 and M45 vehicles originally sold, or currently registered, in geographic locations associated with high absolute humidity. Specifically, vehicles sold, or ever registered, in Florida, Hawaii, Puerto Rico, the U.S. Virgin…
Risk and remedy
Risk
In the event of a crash necessitating deployment of the passengers frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy
Nissan will notify owners, and dealers will replace the passenger air bag inflator, free of charge. The recall began on June 16, 2015. Owners may contact Nissan customer service at 1-800-647-7261. Note: This recall supersedes recall 14V-701.
Nissan North America, Inc. (Nissan) is recalling certain model year 2006-2010 Infiniti M35 and M45 vehicles manufactured April 4, 2004, through October 5, 2010. Over time, the accelerator pedal sensor signal may deteriorate resulting in the output of an incorrect signal causing the engine to go into fail-safe (limp home) mode.
Risk and remedy
Risk
In this fail-safe mode, throttle valve deposits may cause the engine to stall when the vehicle is coming to a stop or at idle, increasing the risk of a crash.
Remedy
Nissan will notify owners, and dealers will replace the accelerator pedal assembly and reprogram the engine control module, free of charge. The recall is expected to begin during November 2013. Owners may contact Nissan at 1-800-647-7261.
Owner complaints
210 complaints8 involved a crash1 involved a fire4 injuries
What owners report most
Latest complaints
- Electrical system · Engine
The contact owns a 2006 Infiniti M35. The contact stated while driving 60 MPH, the vehicle shut off without warning. The vehicle quickly decelerated, and the contact was able to pull the vehicle off to the shoulder of the highway. The contact made several attempts to restart the vehicle with…
The contact owns a 2006 Infiniti M35. The contact stated while driving 60 MPH, the vehicle shut off without warning. The vehicle quickly decelerated, and the contact was able to pull the vehicle off to the shoulder of the highway. The contact made several attempts to restart the vehicle with several unknown warning lights flashing on the instrument panel. Due to the failure, the vehicle was towed back to the residence. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 190,000.
- Seat belts
The contact owns a 2006 Infiniti M35. The contact stated that while driving at an undisclosed speed, the seat belt warning light illuminated. The contact stated that the seat belts warning light had been illuminated for approximately one month. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.
- Air bags
The contact owns a 2006 Infiniti M35. The stated that upon starting the vehicle, the air bag warning light illuminated. The contact was able to drive the vehicle. The dealer was notified of the failure and informed the contact that the VIN was not included in an active recall. The dealer also…
The contact owns a 2006 Infiniti M35. The stated that upon starting the vehicle, the air bag warning light illuminated. The contact was able to drive the vehicle. The dealer was notified of the failure and informed the contact that the VIN was not included in an active recall. The dealer also informed the contact that the vehicle could be repaired at his expense. The contact stated that the manufacturer intentionally excluded his VIN from NHTSA Campaign Number: 20V008000 (Air Bags). The manufacturer was notified of the failure and informed the contact that the issue would be escalated to the regional specialist and he would receive a recall notification if the VIN became included in the recall. A case was opened. The vehicle was not repaired. The failure mileage was approximately 120,000.
- Air bags
Made takata airbag recall appointment with Dealer on August 27, 2021. Then dropped car off dealer at 2pm, September 1, 2021. Today it is September 16, 2021--the job is supposed to take 2 hours. The dealer still has my car. So I am at 2 weeks and 1 day. The service manager is not returning…
Made takata airbag recall appointment with Dealer on August 27, 2021. Then dropped car off dealer at 2pm, September 1, 2021. Today it is September 16, 2021--the job is supposed to take 2 hours. The dealer still has my car. So I am at 2 weeks and 1 day. The service manager is not returning calls. No loaner car given. That does not seem reasonable. No wonder why there are so many airbag recall not fixed Two weeks and a Day to fix a 2 hour issue. Please Help. Time limits are needed once repair is scheduled.
- Electrical system · Engine · Vehicle speed control
Driving on my city road at 45 mph my infiniti M35 instantly went from normal rpms to 0, brakes locking and steering as well. I was able to pull off into a company parking lot to turn my infiniti off after getting it immediately in park. I tried to restart my car and almost five days of trying and…
Driving on my city road at 45 mph my infiniti M35 instantly went from normal rpms to 0, brakes locking and steering as well. I was able to pull off into a company parking lot to turn my infiniti off after getting it immediately in park. I tried to restart my car and almost five days of trying and having it towed home, I am still unable to get my car to restart. All of the interior lights from slip, brake, service enginne, the battery, etc continue to stay on. The car will try to crank but won't turn over. I have tried replacing the key fob batteries, put new oil, all new gas, 2 new batteries, multiple jumps, checked all fuses, and still nothing. The brakes are still hard to press on and locked since the idling and they won't even hardly move as I try starting the ignition. After a few tries of trying to crank all the lights stay on then loses all power again.
- Seats
TL* the contact owns a 2006 infiniti M35. The contact stated that the vehicle was taken to infiniti of orange park (6999 blanding blvd, jacksonville, fl 32244) to be repaired under an air bags recall. After picking up the vehicle, the contact became aware that the seat had been pushed back all the…
TL* the contact owns a 2006 infiniti M35. The contact stated that the vehicle was taken to infiniti of orange park (6999 blanding blvd, jacksonville, fl 32244) to be repaired under an air bags recall. After picking up the vehicle, the contact became aware that the seat had been pushed back all the way while the recall repair was being performed. The contact was unable to adjust the driver's side front seat forward or up and down, which made driving the vehicle difficult. The contact was informed that there was a cost to repair the seat. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 100,000.
- Seats
Driver seat suddenly fell down and toward the left. This happened as I entered the car while it was parked. Now the seat sits low to the floor and tilted to the side. Seat can be easily moved side to side by hand. Seat lift system seems non functional.
- Seats
I just bought this car and when I took it out to drive the driver seat was sitting all the way to the floor so I tried raising the seat and noticed it wading moving so I got out to look while trying to raise it and noticed metal trying to come through the leather I don't know what's going on and I hope this doesn't cost me a lot of money to fix. *tr
- Seats
While driving the vehicle, the driver seat suddenly and without warning, fell to the floor. I bought the vehicle to a mechanic and he said the railing gave way and broke. I checked online and this problem seems typical. I purchase this vehicle new. The vehicle currently only has about 86000 miles. Why IS there not a recall. *tr
- Unknown or other
The dashboard in my car IS cracking, breaking off even seems to be melting in areas. my car IS garaged at our home. there are countless examples on how my car looks. already documented on your website. the cost to replace the dashboard IS $2000. I understand that there IS a class action…
The dashboard in my car IS cracking, breaking off even seems to be melting in areas. my car IS garaged at our home. there are countless examples on how my car looks. already documented on your website. the cost to replace the dashboard IS $2000. I understand that there IS a class action case taking place in florida, instead of bogging down the courthouses shouldn't the manufacturers be required to stand up and do the right thing for the consumers who made a purchase in good faith.
- Visibility/wiper
The wipers make 6 sweeps then freeze up. Hazardous if it rains!
- Seats
Weld broke on the driver side seat that now allows the seat to lift up. This happened in 2015. The seat will also no longer move forward.(2020) this model does not have replacement gear which means the whole seat assembly needs to be replaced since it contains the rail track. my wife IS much shorter than I am and can no longer drive the vehicle.
- Electrical system
My pcm(power/engine control module, more than $700) has a problem, it shut down the fan randomly. The engine becomes too hot to drive. I parked it around 4 hours to cool down. ac IS also not working because of the pcm. It blows hot air inside the car. There IS news about the pcm recall, but it…
My pcm(power/engine control module, more than $700) has a problem, it shut down the fan randomly. The engine becomes too hot to drive. I parked it around 4 hours to cool down. ac IS also not working because of the pcm. It blows hot air inside the car. There IS news about the pcm recall, but it doesn't show up in the system. Why? https://www.torquenews.com/1080/nissan-issues-recall-infiniti-m35-m45-electrical-issue
- Engine
TL* the contact owns a 2006 infiniti M35. While driving various speeds, the vehicle would suddenly shut off. The vehicle was not diagnosed or repaired. The dealer and manufacturer were not notified of the failure. The failure mileage was 155,695.
- Electrical system · Electronic stability control (esc) · Engine
Crusing at about 75mph on a busy freeway , my cars rpm bounced up then dropped down to 0 , the car became stiff and turned off. I had to cross 3 lanes at about 20 mph and pull over on the shoulder. The car would not turn on until about 30 mins later , I had to drive home with no power steering. I later find out it was an error in the ecm and it IS an electrical issue
- Seats
While driving the vehicle, I was turning left and the driver seat all of a sudden just collapsed; feeling like the entire seat broke/fell apart. I was able to maintain control of the vehicle and luckily no other car was coming my way when this happened. I was able to continue driving but having…
While driving the vehicle, I was turning left and the driver seat all of a sudden just collapsed; feeling like the entire seat broke/fell apart. I was able to maintain control of the vehicle and luckily no other car was coming my way when this happened. I was able to continue driving but having to sit upwards all the way home losing several inches of viewing (barely looking at/over the steering wheel). I got home to check out seat and determined the seat collapsed to the floor and can't be raised; the seat IS uneven too. you can now push the back of the front driver seat upwards at least 10 inches off the ground. researched the issue to see what happened and determined this IS a common safety issue with infiniti driver seats where the back bar weld breaks preventing the seat from being raised and now remains uneven. this IS definitely a safety issue as a possible rear end collision/impact will cause catastrophic injuries (possibly death) since you will be forced upwards into the seat beat area; not how the seat and seat belt were designed to restrain the driver of the vehicle. I have never experienced this issue with a seat in my lifetime. I am shocked this issue IS recurring with infiniti, yet no recall on this issue. I am officially reporting this issue and I did take to the infiniti dealer who didn't offer any assistance with fixing the issue, only to order new replacement parts for their defective seat. I declined the $2,122.43 repair for this broken seat weld. if nhtsa thinks this isn't a safety issue; since no recall, I will continue to drive this vehicle and advise my personal attorneys of such so in the event any bodily injury occurs, I will have recourse.
- Air bags · Engine · Fuel/propulsion system
Takata recall,i just purchased it,was pre owned.
- Seats
The drivers seat broke off and fell to the floor while driving I lost control of the vehicle. The broken seat weld makes the seat lift out of the car.
- Steering
The power steering rack and bushings have been replaced twice on my vehicle when I turn corners or back out of parking spaces it causes leaking and loud noise
- Air bags
Takata recall. infiniti IS not working with us in getting the recall work done. I live over 400 miles away from the nearest dealership and infiniti IS having us pay to either, get a rental car or pay for a hotel room. of which I cannot afford either. I do not feel safe driving it until the recall IS done.
- Engine · Vehicle speed control
TL* the contact owns a 2006 infiniti M35. While driving approximately 65 mph, the letter "h" for "hot" appeared on the instrument panel and the vehicle jerked. Afterwards, the vehicle decelerated to 15 mph. The contact drove the vehicle to a nearby fuel station. The vehicle was towed to an…
TL* the contact owns a 2006 infiniti M35. While driving approximately 65 mph, the letter "h" for "hot" appeared on the instrument panel and the vehicle jerked. Afterwards, the vehicle decelerated to 15 mph. The contact drove the vehicle to a nearby fuel station. The vehicle was towed to an independent mechanic where the vehicle was diagnosed (water pump, radiator, reservoir, etc), but the source of the failure could not be determined. All of the warning indicators illuminated on the instrument panel when a diagnostic scanner was used. The specific diagnostic trouble code was unknown. The manufacturer and dealer were not made aware of the failure. The failure mileage was 184,000.
- Air bags
Auto has been recalled due to defective airbags. Nearest dealer IS 130 miles away. Infiniti refuses to make just compensation for travel to repair
- Seats
TL* the contact owns a 2006 infiniti M35. The contact stated that the driver's seat was turned towards the right and the right back side of the seat was twisted. The dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 83,000. **tr…
TL* the contact owns a 2006 infiniti M35. The contact stated that the driver's seat was turned towards the right and the right back side of the seat was twisted. The dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 83,000. **tr consumer stated two days after I filed my complaint with nhsta, the other side of the drivers seat frame broke. Luckily I had just sat down in the drivers seat. If I was driving when this occureed I could have been involved in an accident. When the seat frame suddenly broke this would have put me into a bad position if the airbag deployed that could have caused further injury. I purchased a new seat frame with motors for my car from the infiniti dealer and had the seat repaired by the valley upholstery shop. See attached parts and repair receipts. Updated 11/01/18*jb
- Seats
Ever since the purchase of 00the vehicle, the driver seat slides forward 3 to 4 inches when braking when traveling forward, every time. This has caused the driver's feet to slip off the brake pedal, releasing the brake and almost colliding with other vehicles or objects ahead.
- Unknown or other
Took car into infiniti dealer for airbag recall and they damaged and cracked dash board.their were no visible cracks before until I got my car back.showed to service manger and he said that dash had cracks in it already, which I know isn't true.any help ob this matter would be greatly appreciated.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
- Air Bag Inflator Rupture
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers.All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and…
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers.All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and were equipped with inflators produced by Takata, a tier-one supplier of automotive air bag systems.During the course of PE14-016, ODI determined that five additional vehicle manufacturers used inflators of a similar design and vintage also supplied by Takata. No evidence of field failures was found in vehicles produced by these five additional manufacturers.Nonetheless, at ODI's insistence, all 10 vehicle manufacturers initiated a regional recall within approximately two weeks of the opening of the investigation.The regions recalled initially included Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, areas with high absolute humidity and climatic conditions believed to be a significant factor in the inflator ruptures.As part of the recall actions, inflators removed from remedied vehicles are to be returned to Takata for testing.Takata's initial test results on passenger inflators from remedied vehicles indicated a much higher than anticipated rupture frequency for inflators returned from Florida.Accordingly ODI requested all 10 manufacturers expand the regional recalls for passenger inflators to include other geographic areas where high absolute humidity conditions exist, including the Gulf States and other coastal areas.Takata's testing of the passenger inflators to date continues to indicate this geographic area as having the highest risk, with no ruptures occurring from inflators returned from outside the expanded recall regions.During PE14-016 four additional passenger inflator field events occurred, all in vehicles from the same expanded geographic region.Also during PE14-016 four additional driver inflator field events occurred including two in vehicles from regions not known for high absolute humidity, specifically California and North Carolina.Accordingly, ODI requested all five of the affected vehicle manufacturers currently using the subject Takata driver inflators expand to nationwide recalls.Significantly, neither of the affected vehicle manufacturers or Takata provided any explanation to account for these two driver air bag inflator ruptures outside the area of high absolute humidity.Takata testing of returned driver inflators indicates a lower rupture frequency as compared to passenger inflator testing.All test ruptures reported by Takata to date have occurred on inflators returned from high absolute humidity areas.The investigation now includes all manufacturers and vehicles known to be affected at this time.ODI's investigation will focus on, among other things, root cause analysis, other potential defect consequences, identification of affected vehicles scope, and adequacy of the remedy.The five ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10537899, 10568848, 10585224, 10605877, 10651492
- Air Bag Inflator Rupture
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers.All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and…
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers.All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and were equipped with inflators produced by Takata, a tier-one supplier of automotive air bag systems.During the course of PE14-016, ODI determined that five additional vehicle manufacturers used inflators of a similar design and vintage also supplied by Takata. No evidence of field failures was found in vehicles produced by these five additional manufacturers.Nonetheless, at ODI's insistence, all 10 vehicle manufacturers initiated a regional recall within approximately two weeks of the opening of the investigation.The regions recalled initially included Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, areas with consistently high absolute humidity and climatic conditions believed to be a significant factor in the inflator ruptures.As part of the recall actions, inflators removed from remedied vehicles are to be returned to Takata for testing.Takata's initial test results on passenger inflators from remedied vehicles indicated a much higher than anticipated rupture frequency for inflators returned from Florida.Accordingly, ODI requested all 10 manufacturers expand the regional recalls for passenger inflators to include other geographic areas where high absolute humidity conditions exist, including the Gulf States and other coastal areas.Takata's testing of the passenger inflators to date continues to indicate this geographic area as having the highest risk, with no ruptures occurring from inflators returned from outside the expanded recall regions.During PE14-016, four additional passenger inflator field events occurred, all in vehicles from the same expanded geographic region.Also during PE14-016, four additional driver inflator field events occurred including two in vehicles from regions not known for high absolute humidity, specifically California and North Carolina.Accordingly, ODI requested all five of the affected vehicle manufacturers currently using the subject Takata driver inflators expand to nationwide recalls.Significantly, neither of the affected vehicle manufacturers or Takata provided any explanation to account for these two driver air bag inflator ruptures outside the area of high absolute humidity.Takata testing of returned driver inflators indicates a lower rupture frequency as compared to passenger inflator testing.All test ruptures reported by Takata to date have occurred on inflators returned from high absolute humidity areas.The PE is now closed/upgraded to an Engineering Evaluation (EA15-001) to include all manufacturersand vehicles known to be affected at this time.ODI's EA investigation will focus on, among other things, root cause analysis, other potential defect consequences, identification of affected vehicles scope, and adequacy of the remedy.The recalls related to this PE are: 14V343, 14V344, 14V348, 14V351, 14V353, 14V655, 14V700, 14V701, 14V752, 14V763, 14V770, 14V773, 14V787, 14V802 and 14V817.The number of vehicles affected are an estimate since some vehicles may have both the driver and passenger side inflators recalled. The five ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10537899, 10568848, 10585224, 10605877, 10651492
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11002539INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11002537CAN COMMUNICATION NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001653CAN COMMUNICATION CODES DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001182WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001179REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001177WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10233611ABS/VDC CAN DIAGNOSIS INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232646REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232645WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232644WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10208936DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10208930CAN COMMUNICATION NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10207844CAN COMMUNICATION CODES DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10191919VOLUNTARY SERVICE CAMPAIGN 2006 M35 / M45; RADIATOR FAN CONTROL MODULE Service Campaign ID # P8227 is no longer active. Repair orders opened after this bulletins published date are no longer eligible for reimbursement under Campaign ID # P8227. Discard all previous versions of ITB08-036.
- 10191918VOLUNTARY SERVICE CAMPAIGN INTELLIGENT CRUISE CONTROL (ICC) REPROGRAM Service Campaign ID # P6207 is no longer active. Repair orders opened after this bulletins published date are no longer eligible for reimbursement under Campaign ID # P6207. Discard all previous versions of ITB06-010.
- 10190187INFINITI; DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10190150INFINITI; FRONT SONAR PARKING SENSOR SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10190026NAVIGATION MAP DATA UPDATE MATRIX This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 101853752005-2015 INFINITI VEHICLES; ECM REPROGRAMMING SERVICE INFORMATION This bulletin is no longer active. Please discard previous versions of ITB15-024.
- 10183902The information below has been updated to include the INFINITI specific mail volume.
- 10183901Subject: INFORMATION Takata Recall - Owner Re-notification via UPS and U.S. Mail Details Summary: Starting this week INFINITI is initiating a special delivery re-notification mailing to owners affected by the Takata recall. These 125,383 mailings will occur via United Parcel Service in a UPS Ground envelope and a label with the words URGENT SAFETY RECALL in red. Owners residing in Alaska, Hawaii, or using a P.O. Box as their primary address will receive a certified proof of delivery mail from the postal service. Because of COVID-19 recommended practices, owner signatures will be waived, but the special delivery is intended to capture owners attention and signal the importance of this repair. These re-notifications, in English and Spanish, will urge clients to contact their retailer for a free recall remedy as soon as possible! INFINITI expects this targeted outreach activity to motivate a higher percentage of clients to complete the Takata recall. Similar initiatives for other manufacturers have seen a significant jump in response rates and completed repairs in the following weeks. We need retailer support to make this effort successful! This notice is being sent to make retailers aware of this mailing initiative so they can prepare their staff to help drive completions, consider any additional outreach, and respond to any questions that arise regarding the legitimacy and urgency of the special notification. What Retailers Should Do: 1.Retailers should stock the necessary parts and make efforts to support the repairs as quickly as possible. INFINITI requests same day or week appointments as much as possible and offer Takata recall services on weekends too if your service department is open. 2.If possible, offer mobile service. Each mobile repair is eligible for $100 incentive on top of parts and labor. Refer to Takata campaign announcements for additional details.
- 10183900INFINITI Owner Letter
- 10180978INFINITI; DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. See Amendment History on the last page. Please discard previous versions of this bulletin.
- 10176214CONFIGURATION FOR BLANK REPLACEMENT BCM This bulletin is no longer applicable. Discard previous versions of ITB15-019.
- 10160176EXTERIOR CLEANING INFORMATION SERVICE INFORMATION When cleaning the exterior of an Infiniti vehicle, damage may occur when using a cleaner with too high of an alkaline concentration. - Always refer to the Appearance and care section of the related owner?s manual. - Not all cleaners are created equal. - Many cleaners come in concentrated form. - Alkaline cleaners (cleaners with a high pH value) can cause spots on paint and trim when not used as directed. - Some commercial car washes use cleaners with a high pH value. - When using cleaners that meet the conditions defined in the Appearance and care section, be sure to carefully follow the cleaner?s directions. - When finished cleaning/washing, rinse thoroughly with clean water. IMPORTANT: Damage to paint, glass, bright metal, or any other exterior surface caused by using improper cleaning products is not covered under warranty. Always refer to the Paint Incident Identification Manual (PIIM) and Assurance Products Reference Manual (APRM). Follow the guidelines in the PIIM and APRM for non-warrantable exterior body, glass, or painted surface quality issues. To access the PIIM and APRM, login to nnanet.com: - For the PIIM, select: MY LINKS > Warranty > Paint Incident Identification Manual - For the APRM, select: MY DOCUMENTS > Warranty > APRM See further information in this bulletin.
- 10152991INFINITI; DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. See Amendment History on the last page. Please discard previous versions of this bulletin.
- 10152986Subject: Takata Completion Objectives for Q4 INFINITI is continuing to ask its retailers to urgently help increase customer participation in the Takata recalls to help it achieve 100% customer recall participation for the following vehicles: - 2001 I30 - 2002-04 I35 - 2003-08 FX - 2002-03 QX4 - 2006-10 M Sedan INFINITI expects to upload the next refreshed owner list to DBS around the middle of February. At the time of monthly updates, we reassign owner lists based on retailer buy/sells. We anticipate having this automated within DBS by the end of the fiscal year. This is an extremely serious safety issue and INFINITI is taking significant and unprecedented steps to increase client recall participation but it needs retailer help to achieve its remedy goals. A separate communication will be released later this week informing regional personnel of the requirements for bonus payout in Q4. The Q4 objective is based on the average number of repairs in Q3 multiplied by the number of service days in Q4 (Mon-Sat minus any holidays). Retailer engagement is critical with this effort. It is a company-wide responsibility to make it a priority to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation represents significant gross profit opportunity for our retailers. Regional personnel can access current completions via the tableau Takata tracker (https://tableau.na.nissan.biz/#/site/SLSMKG/views/TakataCampaignReport/TakataCampaign?:iid=1). Q4 objectives will be updated in the tableau Takata tracker by the end of the week, but current overall completion rates are included above.
- 10152503OBD II EVAP Tube Warranty Enhancement The update below was sent out to Regions and Retailers in August of this year. We are re-circulating this update to make regional and retailer personnel aware that we are re-notifying clients at this time.
- 10152502INFINITI; FUEL TANK IS EXTREMELY DIFFICULT TO FILL The update below was sent out to Regions and Retailers in August of this year. We are re-circulating this update to make regional and retailer personnel aware that we are re-notifying clients at this time.
- 10152500Retailer Engagement for Takata Awareness INFINITI is committed to the safety and security of its clients and their passengers. As you are likely aware, INFINITI has initiated multiple field actions to execute the Takata Airbag Recall in accordance with the schedule set by the National Highway Traffic Safety Administration (NHTSA). INFINITI has employed a variety of methods to reach affected clients to increase repair completion. However, your help is needed to raise awareness to remedy the approximately one hundred twenty thousand vehicles that remain unrepaired. This is a serious issue and we need everyone?s help to further increase recall awareness. INFINITI is asking all retailers to provide their employees with instructions on how to identify vehicles affected by the Takata airbag recall and encourage them to help draw an affected owner?s attention to this danger. Your employee?s actions could save someone?s life or prevent a significant injury. Supporting Materials To assist with this request, each retailer will receive thirty ?Takata Airbag Recall Alert Cards? by December 5, 2018. Each ?Alert Card? has eight (8) individual tear off cards (written in English and Spanish) that can be distributed to owners to make them aware of how to check their vehicle for an open Takata recall, and of the importance of having the repair performed. To facilitate identification of affected vehicles, your employees can download the free Airbag Recall App from the App Store or Google Play. This app will work for any brand vehicle affected by the Takata recall, and will inform your employees if any of the affected vehicles listed below have an open Takata recall. Affected Vehicles: - INFINITI: - 2001 I30 - 2002-2004 I35 - 2002-2003 QX4 - 2003-2008 FX35/45 - 2006-2010 M35/45 - NISSAN: - 2001-2003 Maxima - 2002-2004 Pathfinder - 2002-2006 Sentra - 2007-2011 Versa Sedan - 2007-2012 Versa Hatchback
- 10149809PLASTIC INTERIOR TRIM PROTECTIVE COVERING REMOVAL SERVICE INFORMATION Vehicles are delivered with plastic interior trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and sun visors (see examples on page 2). When removing the protective covering, care must be used to avoid scuffs, scrapes, cuts, and other abrasive contact to interior trim components. DO NOT use sharp objects like razor blades, box cutters, knives, etc. when removing the plastic interior trim protective covering. IMPORTANT: All soft trim described in this bulletin is on automatic return to NNA. Any trim found damaged in the way described in this bulletin will be charged back to the dealer.
- 10149806TRANSMISSION & ENGINE AUTOMATED DATA COLLECTION AND DIAGNOSTIC REPORTING SERVICE INFORMATION To support proper diagnosis and to promote Fixed-Right-First-Time ? Infiniti may review CONSULT-III plus (CIII plus) data relating to vehicle operation and function to help with vehicle diagnosis and diagnostic validation. IMPORTANT: For transmission/engine repair or replacement, retailers are required to connect C-III plus and perform ?Diagnosis (All Systems)?. Performing C-III plus ?Diagnosis (All Systems)? is also required prior to contacting any Infiniti call center (i.e. TECH-LINE, PCC, or WCC) for diagnostic support or claim preauthorization. NOTE: For additional information regarding Automated Vehicle Data Collection, refer to IWBI/18-019. To support Automated Vehicle Data Collection, your C-III plus must have the Diagnosis result reporting function-Setting turned ON. If Diagnosis result reporting function-Setting is OFF: - It may cause dealer consideration for Audit or the Anomalous Repair Control (ARC) program, where applicable. - It may result in a repair being non-warrantable. Refer to the Service Procedure on the next page to confirm your C-III plus ?Diagnosis result reporting function-Setting? is turned ON.
- 10149803Infiniti USA Electronic Field Communication Subject: Takata Completion Objectives for Q3 INFINITI is continuing to ask its retailers to urgently help increase customer participation in the Takata recalls to help it achieve 100% customer recall participation for the following vehicles: ? 2001 I30 ? 2002-04 I35 ? 2003-08 FX ? 2002-03 QX4 ? 2006-10 M Sedan INFINITI expects to upload the next refreshed owner list to DBS within the next week. We will also be reassigning VINs to retailers based on information changes. We didn?t reassign any VINs in Q2 to avoid any mid-quarter objective impact. If VINs were repaired out of network, the retailer/region with the original assignment received credit for the repair. This is an extremely serious safety issue and INFINITI is taking significant and unprecedented steps to increase client recall participation but it needs retailer help to achieve its remedy goals. A separate communication will be released later this month informing regional personnel of the requirements for bonus payout in Q3 and Q2 results. The Q3 objective is based on the average number of repairs in Q2 multiplied by the number of service days in Q3 (Mon-Sat minus any holidays). Retailer engagement is critical with this effort. It is a company-wide responsibility to make it a priority to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation represents significant gross profit opportunity for our retailers.
- 10149802Infiniti USA Electronic Field Communication Subject: Retailed Vehicle Open Campaign Report Lists Updated The lists for each retailer?s Retailed Vehicle Open Campaign Report has been updated today in DBS. We made our best effort to reassign vehicles to retailers based on the most recent owner information we received. The complexity of filtering out brokers (banks, salvage yards, and insurance companies) and reassigning VINs based on updated owner information affected over 123K records between INFINITI and Nissan, so we are unable to summarize the changes at a regional or retailer level. We suggest the retailers download their lists and have their outbound call centers compare information if necessary. If you have questions, please let us know. Additionally, we will have some enhancements coming in DBS effective November 17, 2018: Owner Data Updates (NNA side): 1. VIN, Campaign Code, and Source are the unique fields 2. Compare all fields except Remove Flag and Comments to see if there is a difference. a. If there is same VIN, Camp ID, and Source and all other fields are also the same then the record will be updated without changing Remove Flag and Comment field b. If there is same VIN, Camp ID, and Source and any other field is different, then the record will be inserted, in this case Remove Flag and Comment field will be blank as this is new record. The remove flag is being removed so the retailer will understand the information they previously flagged for removal has been updated and should be tried again before reapplying the removal flag. c. The retailer benefit of A & B above is duplicate records for the same VIN, Camp ID, and information source with the same customer contact information will no longer display in DBS on the Retailed Vehicle Open Campaign Report.
- 10148769Free Oil Change Specific Vehicles Subject to the Takata Recall ***** Detailed Information ***** To help accelerate repair completions on specific populations of vehicles recalled for the Takata airbag, INFINITI is offering a special incentive for certain populations of affected vehicles for a limited time. The expiration date for this offer is December 31, 2018. INFINITI is offering a complimentary oil change for participating customers free of charge. INFINITI Consumer Affairs will be outreaching to these eligible owners directly, but retailers may also offer this incentive to eligible owners found on your retailed vehicle open campaign report if their VIN has PC654 applied in Service Comm or DBS National Service History ? Open Campaign. ***** What Retailers Should Do ***** 1. Retailers should verify if vehicles are eligible for this complimentary oil change using Service Comm or DBS National Service History ? Open Campaign I.D. PC654. - The free oil change should only be performed if the Takata recall campaign has been performed first or at the same time as the oil change. NOTE: Clients should be informed that this free oil change offer is time-limited. Owners may redeem this free oil change offer at any point from the date of Takata repair until December 31, 2018. SERVICE COMM will be deactivated and the offer expires on January 1, 2019. 2. The service department should submit the free oil change offer and Takata recall repairs as two separate campaign repair claims. Once the oil change claim has been submitted and paid, the offer will no longer display in Service Comm.
- 10145541DBS Enhancement: Retailed Vehicle Open Campaign Report INFINITI announced the availability of a new DBS enhancement tool to the Service > Campaign screen: Retailed Vehicle Open Campaign Report on July 9, 2018, which identifies owner contact information for specific campaigns. Currently, only Takata campaign owner lists are available. The following personnel will have access to this tool: - Retailer: Dealer Principal, Executive Managers, General Managers, Parts/Service Managers, and/or Parts/Service Directors - Regions: Regional Aftersales Manager (RAM), Regional Operations Managers (ROM), Fixed Operations Manager (FOM), Dealer Operation Managers (DOM), Regional Service Operation Managers (RSOM), and Client Experience Managers (CEM) The report can be viewed on screen or exported to Microsoft Excel and identifies the following: - VIN - Campaign ID & Campaign Description - Model & Model Year - Data Source o Up to three data sources can be provided for each VIN - RO Info: If this VIN has visited an Infiniti retailer anywhere in the U.S. within the last twelve months, the RO information will be displayed. - Campaign Mailing List: This is DMV data for the VIN listed - Marketing List: If an owner is on your marketing list, their contact information from that list will be displayed here. DMV data is not used for marketing list owner information. - Contact Name - Last Name/First Name & Address (City, State, Zip) - Phone (1-3) & Email (1-3) - Remove Flag o This defaults to ?N? unless the retailer or INFINITI USA flags this VIN for removal. o The removed information will still show on the DBS screen and exported report, but can be filtered on the exported file to only display the records with ?N? in this column.
- 10145053OBD II EVAP Tube Warranty Enhancement UPDATE August 17, 2018 Please discard earlier versions of this bulletin. The announcement from March 21, 2017 has been revised to include: - Clarification that the refueling concern is extremely hard to fill, not intermittent, and occurs at multiple fueling stations and fuel pumps - Customer expense may be applicable if the vehicle is out of warranty
- 10145052OBD II EVAP Tube Warranty Enhancement UPDATE August 17, 2018 Please discard earlier versions of this bulletin The announcement from March 21, 2017 has been revised to include: o Clarification that the refueling concern is extremely hard to fill, not intermittent, and occurs at multiple fueling stations and fuel pumps o Client expense may be applicable if the vehicle is out of warranty
- 10144497INFINITI; FUEL TANK IS EXTREMELY DIFFICULT TO FILL This bulletin has been amended. Changes have been made throughout. It is necessary for you to read this revised procedure to properly perform this action. Please discard previous versions of this bulletin.
- 10144496INFINITI; FUEL TANK IS EXTREMELY DIFFICULT TO FILL IF CUSTOMER REPORTS: Customer routinely experiences difficulty fueling the vehicle at different fuel stations (filling nozzle shuts off every few seconds while filling at multiple stations and using multiple filling pumps). IMPORTANT: - If the customer does not report the above symptoms, this bulletin does not apply. - If the customer reports intermittent (but not consistent difficulty re-fueling), this bulletin does not apply. ACTION: Perform the Inspection Procedure in this bulletin, starting on page 4, only if the customer reports symptoms as described above. NOTE: Refer to the Repair Overview on page 2.
Every Infiniti M35 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.