2009 Infiniti M35
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Infiniti › M35 › 2009
These records cover every 2009 Infiniti M35. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
6 recalls name the 2009 Infiniti M35. Newest first.
Nissan North America, Inc. (Nissan) is recalling certain air bag inflator replacement service parts that may have been installed as part of a theft or collision repair. The parts include certain passenger-side air bag inflators designed to fit Infiniti 2002-2003 QX4, 2006-2010 M35 and M45; Nissan 2001-2003 Maxima, 2002-2006 Sentra, and both driver and…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Dealers will inspect and replace the inflators as necessary, free of charge. Owner notification letters are expected to be mailed September 14, 2022. Owners may contact Nissan's customer service at 1-800-867-7669.
Nissan North America, Inc. (Nissan) is recalling certain 2001-2003 Maxima, 2002-2006 Sentra, 2002-2004 Pathfinder, 2007-2011 Versa Sedan and Versa Hatchback, 2001-2004 Infiniti I30 and I35, 2002-2003 Inifiniti QX4, 2003-2008 Infiniti FX35 and FX45 and 2006-2010 M35 and M45 vehicles. The vehicles are equipped with non-desiccated, frontal passenger air bag…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Nissan will notify owners, and dealers will replace the front passenger air bag inflators with alternate desiccated inflators, free of charge. The recall began February 12, 2020. Owners may contact Nissan customer service at 888-737-9511 or Infiniti customer service at 888-810-3715.
Nissan North America, Inc. (Nissan) is recalling certain 2012 Nissan Versa hatchbacks originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan) and the U.S. Virgin Islands, or "Zone A". Additionally, if not…
Risk and remedy
Risk
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy
Nissan will notify owners, and dealers will replace the front passenger air bag inflators, free of charge. The recall began on June 8, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Nissan customer service at 1-800-647-7261.
Nissan North America, Inc. (Nissan) is recalling certain model year 2003-2008 Infiniti FX35 and FX45, 2003-2004 Infiniti I35, 2006-2010 Infiniti M35 and M45, and 2007-2011 Nissan Versa vehicles, originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa…
Risk and remedy
Risk
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy
Nissan will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began December 21, 2017. All owners should receive a second notice by May 15, 2017. Owners may contact Nissan customer service at 1-800-647-7261.
Nissan North America, Inc. (Nissan) is recalling certain model year 2006-2010 Infiniti M35 and M45 vehicles manufactured April 4, 2004, through October 5, 2010. Over time, the accelerator pedal sensor signal may deteriorate resulting in the output of an incorrect signal causing the engine to go into fail-safe (limp home) mode.
Risk and remedy
Risk
In this fail-safe mode, throttle valve deposits may cause the engine to stall when the vehicle is coming to a stop or at idle, increasing the risk of a crash.
Remedy
Nissan will notify owners, and dealers will replace the accelerator pedal assembly and reprogram the engine control module, free of charge. The recall is expected to begin during November 2013. Owners may contact Nissan at 1-800-647-7261.
Nissan IS recalling certain model year 2008-2010 vehicles originally sold in or currently registered in the states of connecticut, delaware, iowa, illinois, indiana, massachusetts, maine, maryland, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, washington d.c., west virginia and wisconsin. the…
Risk and remedy
Risk
If the TPMS lamp IS disregarded and the vehicle continues to be driven in this condition, the tire will quickly lose air pressure at a consistent rate resulting in a flat tire increasing the risk of a crash.
Remedy
The dealer will replace the TPMS nut with a new, more robust nut. this service will be performed free of charge. the recall IS expected to begin on or before november 9, 2009. owners may contact nissan at 1-800-647-7261 and infiniti at 1-800-662-6200.
Owner complaints
16 complaints2 involved a crash
What owners report most
Latest complaints
- Unknown or other
After infiniti's recall repair for a defective airbag, my dashboard has: 1. Developed cracks - longest ~1.5" 2. Started to become sticky in places and deteriorate (black residue) onto a cloth when wiped only using water 3. Others have cited these same or worse problems on www.cargurus.com 4. Nissan consumer affairs offered no resolution
- Unknown or other
Hello, just want to let you guys know that my car has a serious problem. I have taken to inifiniti and also carmax, which IS where I bought my car. My car tends to accelerate when I drive down hill. The rpm in my car tends to go from 1 or 2 and it jumps to 4 or 5. For the past 2 years I've been…
Hello, just want to let you guys know that my car has a serious problem. I have taken to inifiniti and also carmax, which IS where I bought my car. My car tends to accelerate when I drive down hill. The rpm in my car tends to go from 1 or 2 and it jumps to 4 or 5. For the past 2 years I've been telling them that there IS something wrong with the car. Yet they tell me that it's me accelerating the car, or that the can't duplicate the problem. I don't know what to do with my car. The IS up to date with all the recalls.
- Electrical system · Steering
March 7, 2017, nissan agreed to replace the steering column lock on the 2009-2010 altimas and maxima due to the malfunctioning of the electric steering column lock free of charge. I have the exact problem with my 2009 infiniti M35X which nissan also make. There need to be a recall on this…
March 7, 2017, nissan agreed to replace the steering column lock on the 2009-2010 altimas and maxima due to the malfunctioning of the electric steering column lock free of charge. I have the exact problem with my 2009 infiniti M35X which nissan also make. There need to be a recall on this electronic part for all infiniti, altima, and maxima. it cost $900 to $1,500 to replace the part. I have been stranded several times. Some times in dangerous locations late at night with my children. the car cost me enough, now I have to buy a part that might fail soon then I will have to spend another grand or so. recall please
- Air bags
Takata recall- dealers claim they have no parts to respond to this recall. The recall notice claims it IS dangerous to have anyone in passenger seat.
- Air bags
TL* takata recall. The contact owns a 2009 infiniti M35. The contact received notification of nhtsa campaign number: 16v349000 (air bags); however, the part for the recall repair was unavailable. The contact had not experienced a failure. The contact stated that the manufacturer exceeded a…
TL* takata recall. The contact owns a 2009 infiniti M35. The contact received notification of nhtsa campaign number: 16v349000 (air bags); however, the part for the recall repair was unavailable. The contact had not experienced a failure. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Updated 09/22/16*lj updated 10/05/16.*jb
- Unknown or other
Dashboard IS with extensive cracking and yellow foam exposed. also dashboard IS sticky to touch with shiny appearance.
- Electrical system · Fuel system, gasoline
Every time upon filling the fuel tank the in-dash gauge does not register the full amount. After driving a while eventually it does creep back up but not to full. The problem seems to be progressively getting worse. The problem appears to be in the sensors in the fuel tank, just guessing, because all the other in dash gauges seem to be working fine. *tr
- Service brakes
TL* the contact owns a 2009 infiniti M35. The contact stated while decelerating at an unknown speed, the steering wheel shook violently and the contact heard a grinding noise coming from the front end of the vehicle when making turns. The vehicle was taken to the dealer who stated that the rotors…
TL* the contact owns a 2009 infiniti M35. The contact stated while decelerating at an unknown speed, the steering wheel shook violently and the contact heard a grinding noise coming from the front end of the vehicle when making turns. The vehicle was taken to the dealer who stated that the rotors were warped. The dealer was unable to duplicate the failure of the grinding noise. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 32,000. The vin was not available.
- Engine
While stopped in heavy traffic, following 1.5 hours of very slow stop and go movement, and with my foot on the brake, the car engine raced and accelerated the vehicle into the car stopped in front of me. the resulting collision involved three vehicles stopped in front of me. *tr
- Engine and engine cooling · Power train
As I was entering I-295 in attleboro, ma as I accelerated to enter the highway the car started bucking and would not go faster than 40mph. I had to manually shift the car to find a gear that would not have the car buck. In 4TH gear and a speed below 45mph it was ok to drive. But I had to continue…
As I was entering I-295 in attleboro, ma as I accelerated to enter the highway the car started bucking and would not go faster than 40mph. I had to manually shift the car to find a gear that would not have the car buck. In 4TH gear and a speed below 45mph it was ok to drive. But I had to continue on the interstate at only 40 mph. It turned out to be that both mass air flow sensors failed. This failure led to a very dangerous situation had someone been behind me that could have led to an accident, or had I been on the highway and the car started bucking possibly a multiple car accident. The failure of both mass air flow sensors leads me to believe this IS not only something that I have experienced. This IS a defect that may lead to serious injury. *tr
- Vehicle speed control
TL* the contact owns a 2009 infiniti M35. While the contact was stopped with the brake pedal depressed, the vehicle suddenly accelerated and crashed into a pole. The vehicle was taken to the dealer where the technician concluded the contact had depressed both the brake pedal and accelerator pedal…
TL* the contact owns a 2009 infiniti M35. While the contact was stopped with the brake pedal depressed, the vehicle suddenly accelerated and crashed into a pole. The vehicle was taken to the dealer where the technician concluded the contact had depressed both the brake pedal and accelerator pedal simultaneously and caused the failure. The failure recurred four different times while driving at different speeds. The fourth time the vehicle accelerated, the vehicle crashed into another vehicle. There were no injuries reported in either crash. A police report was filed the fourth time the vehicle accelerated. The vehicle was taken back to the dealer yet the technicians were unable to diagnose the cause of the failure. The vehicle was not repaired. The approximate failure mileage was 19,000.
- Suspension
2009 infiniti M35X (with less than 15,000 miles) will make a "hard turn" on slightly uneven roads and cause the vehicle to go quickly to the left or right.. Severe hazard and from what I reviewed there are several complaints already about the issue. This IS an accident waiting to happen that will…
2009 infiniti M35X (with less than 15,000 miles) will make a "hard turn" on slightly uneven roads and cause the vehicle to go quickly to the left or right.. Severe hazard and from what I reviewed there are several complaints already about the issue. This IS an accident waiting to happen that will ultimately be blamed on the government for having uneven roads because the M35X will go with the road, very unpredictably and happens all the time. It IS also somewhat difficult to recover to a normal steering after your car IS being taken over by the road... This happens extremely fast and IS an accident waiting to happen with serious injuries. Research shows that this IS very common to all the infiniti M35X prior to 2009. the dealer says that the tracking problem has been known and that they cannot do anything about it. for the sake of safety I urge the nhtsa to investigate and take appropriate steps. I seriously suggest that this issue be addressed before it becomes bigger than what it IS. any internet forum on this topic will let you know how big and widespread this problem IS. *tr
- Engine and engine cooling › Engine
In september/october of 2010 my 2009 infiniti M35X unexpectedly and without warning stalled while the car was moving. This occurred 3 times, twice within a week before the car was serviced to correct the problem cited under nhtsa item #10032906, service bulletin # itb-10-014 and once after the…
In september/october of 2010 my 2009 infiniti M35X unexpectedly and without warning stalled while the car was moving. This occurred 3 times, twice within a week before the car was serviced to correct the problem cited under nhtsa item #10032906, service bulletin # itb-10-014 and once after the vehicle was supposedly fixed. In all three stalls the car was moving at slow speed (<10mph) and low rpm. Two of the stalls occured while making turns, one in the face of oncoming traffic and one in a parking lot. In none of the three stalls was there any damage or injury. I was extremely lucky in that regard. The infiniti dealer where I bought the car serviced it and informed me of the previously known and published technical service bulletin. They explained that the "fix" was a fairly simple reprogramming of the ecm. Notwithstanding that, the vehicle stalled again within two weeks after the fix. I returned it but the dealer could not replicate the probem. In the meantime I contacted infiniti national consumer affairs who told me that since the dealer could not replicate the probelm, there was nothing more that infiniti would/could do. My problem with this experience IS threefold: 1) infiniti knew there was a defect with my vehicle that could cause it to stall without warning and they didn't notify me to bring it in to make the "simple fix" before it stalled. 2) the vehicle stalled again after the "fix" was made and 3) I have no idea whether it IS going to stall again. Neither does infiniti. They knew there was a potential problem but took no proactive steps to minimize the potental for damage/injury. I told them I was not comfortable being in this situation and asked them to repurchase the car. They refused. I believe, based upon my first hand experience, that this IS a safety issue. It may not be on the scale of toyota's sudden acceleration problem. But it's not something that a responsible company suffers its customers to experience while hiding behind a tsb. *tr
- Steering
2009 infiniti M35X will make a "hard turn" on slightly uneven roads and cause the vehicle to go quickly to the left or right.. severe hazard and from what I reviewed there are several complaints already about the issue. this IS an accident waiting to happen that will ultimately be blamed on the…
2009 infiniti M35X will make a "hard turn" on slightly uneven roads and cause the vehicle to go quickly to the left or right.. severe hazard and from what I reviewed there are several complaints already about the issue. this IS an accident waiting to happen that will ultimately be blamed on the government for having uneven roads because the M35X will go with the road. it IS also somewhat difficult to recover to a normal steering after your car IS being taken over by the road... this happens extremely fast and IS an accident waiting to happen with serious injuries. I'm a local police officer and seriously suggest that this issue be addressed before it becomes bigger than what it IS. *Tr
- Service brakes, hydraulic
I was on an exit ramp going 25-30 mph. I attempted to stop and I had total brake failure. The brakes "locked" and did not stop the car at all. it was a freezing cold day and there was a "dusting of snow" on a few sections of the road. the car IS an AWD vehicle. I avoided crashing into numerous other vehicles by driving off road onto the grass. *Tr
- Engine and engine cooling › Exhaust system · Equipment
I purchased an 07 infiniti M35X and had several issues with it. The major issue was due to a "dragging, rasp rattling, rocks in a can sound" coming from underneath the car; which I fought with the dealership on for over a year. Since then; I worked a deal with the new and current gm on a 09 M35…
I purchased an 07 infiniti M35X and had several issues with it. The major issue was due to a "dragging, rasp rattling, rocks in a can sound" coming from underneath the car; which I fought with the dealership on for over a year. Since then; I worked a deal with the new and current gm on a 09 M35 sport and the same rattling has aroused again; "rocks in a can" sound coming from the car after putting just a couple hundred miles on it. I brought it back to the dealer on july 8TH; in which they kept it for 3 days. Changed out the installation and heat shields; the problems IS still there. There are an abundance of reports on the internet about this; with dealership tech's giving customers different opinions about the issue and even admitting it to be a known problem. The issue gets worst over a period of time and as the system gets hotter and hotter. I'm afraid that at some point with me driving this new vehicle; that something could possibly go wrong while driving on the highway and cause a major accident. vehicle location in the virginia beach area currently. *Tr
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11002539INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11002537CAN COMMUNICATION NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001653CAN COMMUNICATION CODES DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001182WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001179REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001177WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10233611ABS/VDC CAN DIAGNOSIS INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232646REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232645WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232644WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10208936DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10208930CAN COMMUNICATION NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10207844CAN COMMUNICATION CODES DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10197184Expiration Notification Wheel Valve Stem Nut Retailer Announcement ***** Campaign Summary ***** In 2009, INFINITI launched a Voluntary Service Campaign on certain 2008-2010 M35/M45 vehicles registered in states that do not use heavy concentrations of road salt in the winter, to replace the Tire Pressure Monitoring System (TPMS) nut with new, more corrosion resistant ones. INFINITI determined the material used in the nut on the M35/M45 that secures the TPMS sensor to the wheel, was not manufactured to specification and may corrode and potentially crack if driven regularly in areas where a heavy concentration of road salt is used during the winter. If this occurs, the nut may come out of the sensor causing the TPMS lamp to illuminate. If the TPMS lamp is disregarded, and the vehicle continues to be driven in this condition, the tire can quickly lose air pressure resulting in a flat tire. This customer service campaign and customer reimbursement for these repairs are no longer available. The expiration of this Voluntary Service Campaign has no effect on the status of Voluntary Safety Recall R0908. ***** What Retailers Should Do ***** 1. Service Comm will deactivate P9242 on any VINs on May 13, 2021. No further retailer action is required.
- 10195469VOLUNTARY SERVICE CAMPAIGN 2008 - 2010 M35/45; WHEEL VALVE STEM NUT Service Campaign ID # P9242 is no longer active. Repair orders opened after this bulletins published date are no longer eligible for reimbursement under Campaign ID # P9242. Discard all previous versions of ITB09-055.
- 10190187INFINITI; DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10190150INFINITI; FRONT SONAR PARKING SENSOR SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10190026NAVIGATION MAP DATA UPDATE MATRIX This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 101853752005-2015 INFINITI VEHICLES; ECM REPROGRAMMING SERVICE INFORMATION This bulletin is no longer active. Please discard previous versions of ITB15-024.
- 10183903UPGRADING HDD NAVIGATION MAP DATA This bulletin is no longer active. Please discard previous versions of ITB08-021.
- 10183902The information below has been updated to include the INFINITI specific mail volume.
- 10183901Subject: INFORMATION Takata Recall - Owner Re-notification via UPS and U.S. Mail Details Summary: Starting this week INFINITI is initiating a special delivery re-notification mailing to owners affected by the Takata recall. These 125,383 mailings will occur via United Parcel Service in a UPS Ground envelope and a label with the words URGENT SAFETY RECALL in red. Owners residing in Alaska, Hawaii, or using a P.O. Box as their primary address will receive a certified proof of delivery mail from the postal service. Because of COVID-19 recommended practices, owner signatures will be waived, but the special delivery is intended to capture owners attention and signal the importance of this repair. These re-notifications, in English and Spanish, will urge clients to contact their retailer for a free recall remedy as soon as possible! INFINITI expects this targeted outreach activity to motivate a higher percentage of clients to complete the Takata recall. Similar initiatives for other manufacturers have seen a significant jump in response rates and completed repairs in the following weeks. We need retailer support to make this effort successful! This notice is being sent to make retailers aware of this mailing initiative so they can prepare their staff to help drive completions, consider any additional outreach, and respond to any questions that arise regarding the legitimacy and urgency of the special notification. What Retailers Should Do: 1.Retailers should stock the necessary parts and make efforts to support the repairs as quickly as possible. INFINITI requests same day or week appointments as much as possible and offer Takata recall services on weekends too if your service department is open. 2.If possible, offer mobile service. Each mobile repair is eligible for $100 incentive on top of parts and labor. Refer to Takata campaign announcements for additional details.
- 10183900INFINITI Owner Letter
- 10180978INFINITI; DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. See Amendment History on the last page. Please discard previous versions of this bulletin.
- 10176214CONFIGURATION FOR BLANK REPLACEMENT BCM This bulletin is no longer applicable. Discard previous versions of ITB15-019.
- 10160176EXTERIOR CLEANING INFORMATION SERVICE INFORMATION When cleaning the exterior of an Infiniti vehicle, damage may occur when using a cleaner with too high of an alkaline concentration. - Always refer to the Appearance and care section of the related owner?s manual. - Not all cleaners are created equal. - Many cleaners come in concentrated form. - Alkaline cleaners (cleaners with a high pH value) can cause spots on paint and trim when not used as directed. - Some commercial car washes use cleaners with a high pH value. - When using cleaners that meet the conditions defined in the Appearance and care section, be sure to carefully follow the cleaner?s directions. - When finished cleaning/washing, rinse thoroughly with clean water. IMPORTANT: Damage to paint, glass, bright metal, or any other exterior surface caused by using improper cleaning products is not covered under warranty. Always refer to the Paint Incident Identification Manual (PIIM) and Assurance Products Reference Manual (APRM). Follow the guidelines in the PIIM and APRM for non-warrantable exterior body, glass, or painted surface quality issues. To access the PIIM and APRM, login to nnanet.com: - For the PIIM, select: MY LINKS > Warranty > Paint Incident Identification Manual - For the APRM, select: MY DOCUMENTS > Warranty > APRM See further information in this bulletin.
- 10152991INFINITI; DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. See Amendment History on the last page. Please discard previous versions of this bulletin.
- 10152986Subject: Takata Completion Objectives for Q4 INFINITI is continuing to ask its retailers to urgently help increase customer participation in the Takata recalls to help it achieve 100% customer recall participation for the following vehicles: - 2001 I30 - 2002-04 I35 - 2003-08 FX - 2002-03 QX4 - 2006-10 M Sedan INFINITI expects to upload the next refreshed owner list to DBS around the middle of February. At the time of monthly updates, we reassign owner lists based on retailer buy/sells. We anticipate having this automated within DBS by the end of the fiscal year. This is an extremely serious safety issue and INFINITI is taking significant and unprecedented steps to increase client recall participation but it needs retailer help to achieve its remedy goals. A separate communication will be released later this week informing regional personnel of the requirements for bonus payout in Q4. The Q4 objective is based on the average number of repairs in Q3 multiplied by the number of service days in Q4 (Mon-Sat minus any holidays). Retailer engagement is critical with this effort. It is a company-wide responsibility to make it a priority to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation represents significant gross profit opportunity for our retailers. Regional personnel can access current completions via the tableau Takata tracker (https://tableau.na.nissan.biz/#/site/SLSMKG/views/TakataCampaignReport/TakataCampaign?:iid=1). Q4 objectives will be updated in the tableau Takata tracker by the end of the week, but current overall completion rates are included above.
- 10152503OBD II EVAP Tube Warranty Enhancement The update below was sent out to Regions and Retailers in August of this year. We are re-circulating this update to make regional and retailer personnel aware that we are re-notifying clients at this time.
- 10152502INFINITI; FUEL TANK IS EXTREMELY DIFFICULT TO FILL The update below was sent out to Regions and Retailers in August of this year. We are re-circulating this update to make regional and retailer personnel aware that we are re-notifying clients at this time.
- 10152500Retailer Engagement for Takata Awareness INFINITI is committed to the safety and security of its clients and their passengers. As you are likely aware, INFINITI has initiated multiple field actions to execute the Takata Airbag Recall in accordance with the schedule set by the National Highway Traffic Safety Administration (NHTSA). INFINITI has employed a variety of methods to reach affected clients to increase repair completion. However, your help is needed to raise awareness to remedy the approximately one hundred twenty thousand vehicles that remain unrepaired. This is a serious issue and we need everyone?s help to further increase recall awareness. INFINITI is asking all retailers to provide their employees with instructions on how to identify vehicles affected by the Takata airbag recall and encourage them to help draw an affected owner?s attention to this danger. Your employee?s actions could save someone?s life or prevent a significant injury. Supporting Materials To assist with this request, each retailer will receive thirty ?Takata Airbag Recall Alert Cards? by December 5, 2018. Each ?Alert Card? has eight (8) individual tear off cards (written in English and Spanish) that can be distributed to owners to make them aware of how to check their vehicle for an open Takata recall, and of the importance of having the repair performed. To facilitate identification of affected vehicles, your employees can download the free Airbag Recall App from the App Store or Google Play. This app will work for any brand vehicle affected by the Takata recall, and will inform your employees if any of the affected vehicles listed below have an open Takata recall. Affected Vehicles: - INFINITI: - 2001 I30 - 2002-2004 I35 - 2002-2003 QX4 - 2003-2008 FX35/45 - 2006-2010 M35/45 - NISSAN: - 2001-2003 Maxima - 2002-2004 Pathfinder - 2002-2006 Sentra - 2007-2011 Versa Sedan - 2007-2012 Versa Hatchback
- 10149809PLASTIC INTERIOR TRIM PROTECTIVE COVERING REMOVAL SERVICE INFORMATION Vehicles are delivered with plastic interior trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and sun visors (see examples on page 2). When removing the protective covering, care must be used to avoid scuffs, scrapes, cuts, and other abrasive contact to interior trim components. DO NOT use sharp objects like razor blades, box cutters, knives, etc. when removing the plastic interior trim protective covering. IMPORTANT: All soft trim described in this bulletin is on automatic return to NNA. Any trim found damaged in the way described in this bulletin will be charged back to the dealer.
- 10149806TRANSMISSION & ENGINE AUTOMATED DATA COLLECTION AND DIAGNOSTIC REPORTING SERVICE INFORMATION To support proper diagnosis and to promote Fixed-Right-First-Time ? Infiniti may review CONSULT-III plus (CIII plus) data relating to vehicle operation and function to help with vehicle diagnosis and diagnostic validation. IMPORTANT: For transmission/engine repair or replacement, retailers are required to connect C-III plus and perform ?Diagnosis (All Systems)?. Performing C-III plus ?Diagnosis (All Systems)? is also required prior to contacting any Infiniti call center (i.e. TECH-LINE, PCC, or WCC) for diagnostic support or claim preauthorization. NOTE: For additional information regarding Automated Vehicle Data Collection, refer to IWBI/18-019. To support Automated Vehicle Data Collection, your C-III plus must have the Diagnosis result reporting function-Setting turned ON. If Diagnosis result reporting function-Setting is OFF: - It may cause dealer consideration for Audit or the Anomalous Repair Control (ARC) program, where applicable. - It may result in a repair being non-warrantable. Refer to the Service Procedure on the next page to confirm your C-III plus ?Diagnosis result reporting function-Setting? is turned ON.
- 10149803Infiniti USA Electronic Field Communication Subject: Takata Completion Objectives for Q3 INFINITI is continuing to ask its retailers to urgently help increase customer participation in the Takata recalls to help it achieve 100% customer recall participation for the following vehicles: ? 2001 I30 ? 2002-04 I35 ? 2003-08 FX ? 2002-03 QX4 ? 2006-10 M Sedan INFINITI expects to upload the next refreshed owner list to DBS within the next week. We will also be reassigning VINs to retailers based on information changes. We didn?t reassign any VINs in Q2 to avoid any mid-quarter objective impact. If VINs were repaired out of network, the retailer/region with the original assignment received credit for the repair. This is an extremely serious safety issue and INFINITI is taking significant and unprecedented steps to increase client recall participation but it needs retailer help to achieve its remedy goals. A separate communication will be released later this month informing regional personnel of the requirements for bonus payout in Q3 and Q2 results. The Q3 objective is based on the average number of repairs in Q2 multiplied by the number of service days in Q3 (Mon-Sat minus any holidays). Retailer engagement is critical with this effort. It is a company-wide responsibility to make it a priority to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation represents significant gross profit opportunity for our retailers.
- 10149802Infiniti USA Electronic Field Communication Subject: Retailed Vehicle Open Campaign Report Lists Updated The lists for each retailer?s Retailed Vehicle Open Campaign Report has been updated today in DBS. We made our best effort to reassign vehicles to retailers based on the most recent owner information we received. The complexity of filtering out brokers (banks, salvage yards, and insurance companies) and reassigning VINs based on updated owner information affected over 123K records between INFINITI and Nissan, so we are unable to summarize the changes at a regional or retailer level. We suggest the retailers download their lists and have their outbound call centers compare information if necessary. If you have questions, please let us know. Additionally, we will have some enhancements coming in DBS effective November 17, 2018: Owner Data Updates (NNA side): 1. VIN, Campaign Code, and Source are the unique fields 2. Compare all fields except Remove Flag and Comments to see if there is a difference. a. If there is same VIN, Camp ID, and Source and all other fields are also the same then the record will be updated without changing Remove Flag and Comment field b. If there is same VIN, Camp ID, and Source and any other field is different, then the record will be inserted, in this case Remove Flag and Comment field will be blank as this is new record. The remove flag is being removed so the retailer will understand the information they previously flagged for removal has been updated and should be tried again before reapplying the removal flag. c. The retailer benefit of A & B above is duplicate records for the same VIN, Camp ID, and information source with the same customer contact information will no longer display in DBS on the Retailed Vehicle Open Campaign Report.
- 10148769Free Oil Change Specific Vehicles Subject to the Takata Recall ***** Detailed Information ***** To help accelerate repair completions on specific populations of vehicles recalled for the Takata airbag, INFINITI is offering a special incentive for certain populations of affected vehicles for a limited time. The expiration date for this offer is December 31, 2018. INFINITI is offering a complimentary oil change for participating customers free of charge. INFINITI Consumer Affairs will be outreaching to these eligible owners directly, but retailers may also offer this incentive to eligible owners found on your retailed vehicle open campaign report if their VIN has PC654 applied in Service Comm or DBS National Service History ? Open Campaign. ***** What Retailers Should Do ***** 1. Retailers should verify if vehicles are eligible for this complimentary oil change using Service Comm or DBS National Service History ? Open Campaign I.D. PC654. - The free oil change should only be performed if the Takata recall campaign has been performed first or at the same time as the oil change. NOTE: Clients should be informed that this free oil change offer is time-limited. Owners may redeem this free oil change offer at any point from the date of Takata repair until December 31, 2018. SERVICE COMM will be deactivated and the offer expires on January 1, 2019. 2. The service department should submit the free oil change offer and Takata recall repairs as two separate campaign repair claims. Once the oil change claim has been submitted and paid, the offer will no longer display in Service Comm.
- 10145541DBS Enhancement: Retailed Vehicle Open Campaign Report INFINITI announced the availability of a new DBS enhancement tool to the Service > Campaign screen: Retailed Vehicle Open Campaign Report on July 9, 2018, which identifies owner contact information for specific campaigns. Currently, only Takata campaign owner lists are available. The following personnel will have access to this tool: - Retailer: Dealer Principal, Executive Managers, General Managers, Parts/Service Managers, and/or Parts/Service Directors - Regions: Regional Aftersales Manager (RAM), Regional Operations Managers (ROM), Fixed Operations Manager (FOM), Dealer Operation Managers (DOM), Regional Service Operation Managers (RSOM), and Client Experience Managers (CEM) The report can be viewed on screen or exported to Microsoft Excel and identifies the following: - VIN - Campaign ID & Campaign Description - Model & Model Year - Data Source o Up to three data sources can be provided for each VIN - RO Info: If this VIN has visited an Infiniti retailer anywhere in the U.S. within the last twelve months, the RO information will be displayed. - Campaign Mailing List: This is DMV data for the VIN listed - Marketing List: If an owner is on your marketing list, their contact information from that list will be displayed here. DMV data is not used for marketing list owner information. - Contact Name - Last Name/First Name & Address (City, State, Zip) - Phone (1-3) & Email (1-3) - Remove Flag o This defaults to ?N? unless the retailer or INFINITI USA flags this VIN for removal. o The removed information will still show on the DBS screen and exported report, but can be filtered on the exported file to only display the records with ?N? in this column.
- 10145053OBD II EVAP Tube Warranty Enhancement UPDATE August 17, 2018 Please discard earlier versions of this bulletin. The announcement from March 21, 2017 has been revised to include: - Clarification that the refueling concern is extremely hard to fill, not intermittent, and occurs at multiple fueling stations and fuel pumps - Customer expense may be applicable if the vehicle is out of warranty
- 10145052OBD II EVAP Tube Warranty Enhancement UPDATE August 17, 2018 Please discard earlier versions of this bulletin The announcement from March 21, 2017 has been revised to include: o Clarification that the refueling concern is extremely hard to fill, not intermittent, and occurs at multiple fueling stations and fuel pumps o Client expense may be applicable if the vehicle is out of warranty
- 10144497INFINITI; FUEL TANK IS EXTREMELY DIFFICULT TO FILL This bulletin has been amended. Changes have been made throughout. It is necessary for you to read this revised procedure to properly perform this action. Please discard previous versions of this bulletin.
Every Infiniti M35 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.