Isuzu Manufacturing Services of America, Inc. (Isuzu) is recalling certain model year 2001-2013 Isuzu N-Series; model year 2001-2010 Chevrolet and GMC W-Series; model year 2001-2004 Isuzu FRR and model year 2001-2004 Chevrolet and GMC WT5500 trucks. The affected vehicles are equipped with an optional oil pan heater (RPO code IG3). Debris may collect at…
Risk and remedy
Risk
Overheating of the extension cord could melt the oil pan heater plug and/or block heater plug, resulting in an increased risk of fire.
Remedy
Isuzu will notify owners and dealers will inspect the trucks. The extension cord and damaged components will be replaced, free of charge. The recall began on August 30, 2013. Owners may contact Isuzu at 1-866-441-9638.
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
11011556This information bulletin outlines the service procedure for installation of fluid level indicator joint tube anytime the aisin transmission IS removed or oil pan IS removed and reinstalled to prevent water intrusion to transmission.
11011551This information bulletin IS to remind dealers whenever the ipc assembly IS replaced in an affected isuzu manufactured vehicle, they are to affix an odometer replacement sticker, as the odometer IS not programmable. The sticker should be filled out completely with the date of replacement along with the mileage from the previous odometer reading, and the dealer code of the dealership replacing the ipc.
11007177Information bulletin: this bulletin applies to all oem and remanufactured engine and transmission assemblies, for the affected vehicles listed above, to be replaced under the isuzu new vehicle warranty, goodwill, isuzu parts warranty, gold star used truck warranty and/or all extended powertrain warranties offered by isuzu, as well as all over-the-counter engine and transmission assembly replacements.
10244945The following information is provided to clearly explain Isuzus policy for control module (engine, transmission, antilock brake, instrument panel, body control, power interface, etc.) reprogramming. Control module calibrations are regularly updated for many reasons. These reasons may include, but are not limited to: model year change, software corrections, certification compliance, product improvement and specific application requirements. However, the mere existence of a newer control module calibration does not necessarily mean that warranty coverage exists or that the calibration must be installed. It is not our policy to update control modules, under warranty or after warranty, based solely on the availability of a newer calibration file. Below are our guidelines for reprogramming control modules.
10241827The vacuum pump service part for affected vehicles listed in this bulletin has been superseded and is now the same vacuum pump that is the service part for the 6.6L gas engine. The updated pump requires the outlet vacuum hose be rerouted for proper fitment. Follow the service procedure below to install the updated replacement vacuum pump and reroute the outlet vacuum hose as set forth below.
10237146This bulletin outlines the procedures for using the Alpine Exchange Program (the "Exchange Program"). The Exchange Program must be used when any Alpine radio or other component covered by this bulletin is repaired under warranty and may also be used for radio and component repairs not covered under warranty. Contact Alpine directly for pricing and payment methods applicable to radio and component repairs not covered under warranty.
10218932Isuzu Commercial Truck of America, Inc. (ICTA) is providing the following procedural recommendations to improve dealer efficiency when submitting Parts Warranty claims. We strongly recommend dealers follow these procedures in order to avoid delays in Parts Warranty claim payments and/or claim chargeback. This bulletin was revised to add a Parts Warranty Form
10218927Isuzu Commercial Truck of America, Inc. (ICTA) is providing the following procedural recommendations to improve dealer efficiency when submitting Parts Warranty claims. We strongly recommend dealers follow these procedures in order to avoid delays in Parts Warranty claim payments and/or claim chargeback.
10217004The Isuzu Commercial Truck of America (ICTA) Service Technical Assistance Center (TAC) provides diagnostic support to Isuzu dealer technicians repairing Isuzu vehicles in and out of vehicle warranty. A TAC case number will be issued solely for information tracking purposes and future contact reference.
10217001The following is a list of the Isuzu-recommended Threebond product part numbers identified in the various Isuzu Workshop Manuals and bulletins. If a Threebond product is unavailable, we recommend that you utilize the chart below to find equivalent of similar products (when available) from Loctite and Permatex.
10210794In response to requests from the field and in an effort to reduce repair costs of Aisin A465 6-speed transmission, the following On-Vehicle procedures have been approved for service at the dealer level. The following procedures have been approved for repair. Refer to the Automatic Transmission sub-section Internal Harness (Wire to Solenoid) section in the appropriate Service Manual for diagnostic and service procedures. In order to improve the quality of the original equipment manufacturer (OEM) and service replacement parts, Isuzu now requests dealers to capture TCM Freeze Frame Data for all Aisin A465 6-speed transmission component parts replaced under warranty. The primary purpose of the TCM Freeze Frame Data is to obtain faster and more accurate quality information on all Aisin A465 6-speed transmission replaced components. The collected information will be used to improve the reliability of OEM and service replacement transmission components.
10209890This bulletin outlines the procedures for using the Alpine Exchange Program (the "Exchange Program"). The Exchange Program must be used when any Alpine radio covered by this bulletin is repaired under warranty and may also be used for radio repairs not covered under warranty. Contact Alpine directly for pricing and payment methods applicable to radio repairs not covered under warranty.
10208789The following table contains many possible causes for the following symptoms. -Hard Start/No Start -Rough, Misfire, Unstable or Incorrect Idle -Surges, Lack of Power, Hesitation, Lag or Stumble While some of these symptoms may lead to component replacement, the replacement should not be considered a completed repair. These types of symptoms have a high probability for a repeat repair since the true source of the failure is typically fuel contamination. In order to improve the overall repair and reduce the potential repeat failures, the procedure below is provided to assist in identifying the source of fuel contamination. Additionally, this bulletin will provide information to clarify the meaning of injector balancing rates and how to apply the values when trying to diagnose the Isuzu common rail fuel system.
10207648In response to requests from the field and in an effort to reduce repair costs of the Aisin A465 6-speed transmission, the following On-Vehicle procedures have been approved for service at the dealer level. The following procedures have been approved for repair. Refer to the Automatic Transmission sub-section Internal Harness (Wire to Solenoid) section in the appropriate Service Manual for diagnostic and service procedures. In order to improve the quality of the original equipment manufacturer (OEM) and service replacement parts, Isuzu now requests dealers to capture TCM Freeze Frame Data for all Aisin A465 6-speed transmission component parts replaced under warranty. The primary purpose of the TCM Freeze Frame Data is to obtain faster and more accurate quality information on all Aisin A465 6-speed transmission replaced components. The collected information will be used to improve the reliability of OEM and service replacement transmission components.
10204470Diesel particulate filter.
10176607This technical bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.
10170473Diesel engines isuzu commercial truck of america IS pleased to announce the release of oem and fleet value (fv) electrical wire connectors for certain isuzu n-series and f-series trucks. In some instances, the electrical connectors listed in this bulletin can be a cost-effective repair alternative to replacing an entire wiring harness, thereby reducing the operating expence for your customers. Please see the table below for details regarding the electrical connectors currently available
10168058Isuzu n-series trucks equipped with optional isuzu-authorized alpine bluetooth radio (rpo codes I8H, I1V, or I2V) this bulletin outlines the procedures for using the alpine exchange program (the "exhange program"). The exchange program must be used when any alpine radio covered by this bulletin IS repaired under warranty and may also be used for radio repairs not covered under warranty. Contact alpine dirctly for pricing and payment methods applicable to radio repairs not covered under warranty.
10164556Damage to fuel systems, including to both low and high pressure components, often results from fuel contamination. Operating a vehicle?s diesel engine on fuels and additives that do not meet the vehicle manufacturer?s specifications for lubrication and cooling, or that have improper anti-corrosion properties, can cause drivability problems as well as component damage or even failure. Due to the tight tolerances on modern diesel engines, contaminants such as water can dilute the lubricating properties of diesel fuel and cause engine damage. For instance, water can lead to acid forming in the fuel system, which can be extremely caustic and harmful to the engine. Contamination of high pressure fuel system components may cause symptoms including, but not limited to, the following:
10160682This Preliminary Information communication advises the technician the steps on diagnosing the concern. Customer's sunroof operation intermittent, bind, noise, auto-reverse, and/or water leaks.
10154566This Preliminary information communicates to the technician the need to inspect the induction system for potential icing issues in very cold ambient temperatures. To allow the ice to melt so that it can be drained from the related components. That any of the listed DTC's may set with or without poor engine performance.
10154552This preliminary information document communicates a tip on the way to diagnose possible induction or exhaust air leaks using the evaporative emission cart smoke machine and ultrasonic leak detectortools.
10154306This Preliminary information communicates to the technician the need to inspect the induction system for potential icing issues in very cold ambient temperatures. To allow the ice to melt so that it can be drained from the related components. That any of the listed DTC's may set with or without poor engine performance.
10154299This Preliminary information communicates information that will need to be provided to TAC to aid in diagnosing if a vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D
10154108The dual fuel tank control module and wiring harness assembly previously supplied by aipdn as replacement parts for the trax II dual fuel tank option are no longer available. If either one of these components requires replacement the entire system must be converted to a new trax 3 configuration. This bulletin provides the installation procedure and the replacement part numbers for the parts needed for the conversion to the trax 3 configuration. For repairs that are still covered by the manufacturer warranty, claim submission information IS also provided. To confirm installation IS completed correctly and the system IS operating normally, perform the system test at the end of this bulletin using special tol number en-53585 trax 3 auxiliary fuel system diagnostic module.
10151868This Preliminary Information communication provides information to the technician about being unable to receive OnStar ?Over The Air? updates. Technician will need to press the OnStar button and verify they have an active account and that the call connects with data and location.
10145200Important: effective june 1, 2018 ? The iqc process will be transferred to isuzu technical assistance. As of june 1, 2018, please contact the isuzu technical assistance line at 1-877-isuzucv (1-877-478-9828), prompt 3, prior to replacing engines or transmissions that are believed to be covered by the isuzu new vehicle warranty, isuzu parts warranty, gold star used truck warranty and/or all extended powertrain warranties offered by isuzu as well as over-the counter engine and transmission assembly replacements.we ask you to call the tal so that we may obtain faster and more accurate quality information on failed engines and transmission assemblies and improve the reliability of oem and service replacement engine and transmission assemblies.
10130290This bulletin IS being issued to inform dealers of diesel particulate filter (dpf) cleaning recommendations, inspection practices, and recommended r&r procedures for service and cleaning system availability.
10125956This Preliminary Information communication provides information to the technician about vehicles that may not receiving all channels on the XM band. Technician will need to use a scan tool and verify current Digital Radio Receiver Status under Data Display. Technician will need to look at the second line labeled Digital Radio Receiver Status will display a number of 00 - 04. Technician will repair per the status code.
10119062This Preliminary Information communication provides information to the technician about vehicles that have a Diagnostic Trouble Code B101D stored in Telematics Communication Interface Control Module. Technician will use Global Diagnostic System 2 to review the Firmware Over-the-Air version and the OnStar Customer Identifier and contact General Motors Technical Assistance Center for further assistance.
10118233This Preliminary Information communication provides information to the technician about installing General Motors Accessory pats. Technician can check Service Information for some accessories. Technician can also contact Partect for assistance. Technician can also contact Techline Customer Support Center for programming issues.
10115143This Preliminary Information communication provides information to the technician about gasoline powered cars, mid-size trucks, light duty trucks, and heavy duty trucks with premature catalytic converter failures. It is recommended to inspect for a poor crimp on the grounds ring terminal at the engine block for the bank with the concern and repair the wire.
10114598This Preliminary Information communication provides information to the technician about vehicles that have an OnStar system that will not power up. Technician should turn off the ignition and cancel retained accessory power. After the vehicle has powered down remove power to the OnStar module for five minutes. After the power has been removed for five minutes, if the OnStar system is working release the vehicle. If the OnStar system is still inoperative continue with published Service Information diagnostics.
10114470This Preliminary Information communication provides information to the technician about vehicle that may have an OnStar system that has progression tones when pressing the blue or red button. Technician will need to call General Motors Technical Assistance Center with the scan tool data from the OnStar system.
10114431This Preliminary Information communication provides information to the technician about vehicles that may have an issue when using Bluetooth voice recognition with an iPhone. Technician should work with the customer to insure the phone contacts to not have any Emojis loaded to any contact.
10114408This Preliminary Information communication provides information to the technician about vehicles that are travelling from Canada to the United States. While in the United States they are unable to receive Turn-by-Turn directions. Due to the existing cellular provider not having roaming agreements in areas outside of Canada to support transmitting of the packet data required for Turn-By-Turn feature to operate. The customer has 3 options while traveling through the United Sates. First if the vehicle is equipped with a navigation radio they can request a "Destination Download" to the vehicle. Second if the customer uses the OnStar RemoteLink app they can send the directions to the vehicle. The third option would be to have the vehicle loaded with a "500 phone number" The customer will no longer be able to use their Hands Free Calling minutes when the new 500 phone number is loaded. If a customer chooses to restore Hands Free Calling in the future a new phone number will be assigned to the vehicle; previous phone numbers are not available.
10114352This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.
10114343This Preliminary Information communication provides information to the technician the steps needed to diagnose and repair the vehicles that may have unwanted or phantom phone calls. Technician will need to determine what type of call the customer is having that is unwanted. The vehicle may receive an incoming call just like any other phone. Typically the customer will hear the phone ringing in the vehicle. This scenario also includes incoming Bluetooth calls. One type of unwanted call can be made if the key pad is faulty the OnStar system will try to make a blue button call for shorted voltage in the circuits. The OnStar module could have an internal fault and produce a "Phone Unavailable" audio message also it may have a Diagnostic Trouble Code U1500 or B1000. Refer to diagnostics for the Diagnostic Trouble Code making sure to follow any applicable Bulletins or Preliminary Information sheets. A "Ready" or "OnStar ready" audio message heard while driving. In some cases it has been found that the customer is inadvertently pressing the ?push to talk? button on the steering wheel controls. On rare occasions, other issues in the steering column or Steering Wheel Control system may induce this concern.
10114342This Preliminary Information communication provides information to the technician about vehicle that may have an OnStar system that has progression tones when pressing the blue or red button. Technician will need to call General Motors Technical Assistance Center with the scan tool data from the OnStar system.
10113843This warranty administration bulletin provides information on the Clarification of Use for Dealer Empowerment Labor Operations and Customer Enthusiasm
Every Isuzu N-Series model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.