2011 Isuzu N-Series

Recalls

1 recall names the 2011 Isuzu N-Series. Newest first.

• Electrical system

  Jun 19, 2013NHTSA 13V2590001,774 vehicles

  Isuzu Manufacturing Services of America, Inc. (Isuzu) is recalling certain model year 2001-2013 Isuzu N-Series; model year 2001-2010 Chevrolet and GMC W-Series; model year 2001-2004 Isuzu FRR and model year 2001-2004 Chevrolet and GMC WT5500 trucks. The affected vehicles are equipped with an optional oil pan heater (RPO code IG3). Debris may collect at…

  Risk and remedy

  Risk

  Overheating of the extension cord could melt the oil pan heater plug and/or block heater plug, resulting in an increased risk of fire.

  Remedy

  Isuzu will notify owners and dealers will inspect the trucks. The extension cord and damaged components will be replaced, free of charge. The recall began on August 30, 2013. Owners may contact Isuzu at 1-866-441-9638.

  Full recall details →

Owner complaints

Latest complaints

• Jul 23, 2014MN500 mi
  Engine

  TL* the contact owns a 2011 isuzu nrr. While driving various speeds, the vehicle stalled without warning. The dealer reset the computer, but this did not remedy the failure. The vehicle was not repaired and the manufacturer was notified. The failure mileage was 500.

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 11011556This information bulletin outlines the service procedure for installation of fluid level indicator joint tube anytime the aisin transmission IS removed or oil pan IS removed and reinstalled to prevent water intrusion to transmission.
• 11011551This information bulletin IS to remind dealers whenever the ipc assembly IS replaced in an affected isuzu manufactured vehicle, they are to affix an odometer replacement sticker, as the odometer IS not programmable. The sticker should be filled out completely with the date of replacement along with the mileage from the previous odometer reading, and the dealer code of the dealership replacing the ipc.
• 11007177Information bulletin: this bulletin applies to all oem and remanufactured engine and transmission assemblies, for the affected vehicles listed above, to be replaced under the isuzu new vehicle warranty, goodwill, isuzu parts warranty, gold star used truck warranty and/or all extended powertrain warranties offered by isuzu, as well as all over-the-counter engine and transmission assembly replacements.
• 11005686Information bulletin _some customers with n-series vehicles may notice an audible clicking or chattering noise coming from the rear of the vehicle while making tight turns. This condition may be due to limited slip differential lubricant additive not having been used during the last scheduled maintenance or in a previous repair. The condition can also result from delayed or skipped maintenance resulting in degradation of axle fluid.
• 10244945The following information is provided to clearly explain Isuzus policy for control module (engine, transmission, antilock brake, instrument panel, body control, power interface, etc.) reprogramming. Control module calibrations are regularly updated for many reasons. These reasons may include, but are not limited to: model year change, software corrections, certification compliance, product improvement and specific application requirements. However, the mere existence of a newer control module calibration does not necessarily mean that warranty coverage exists or that the calibration must be installed. It is not our policy to update control modules, under warranty or after warranty, based solely on the availability of a newer calibration file. Below are our guidelines for reprogramming control modules.
• 10241827The vacuum pump service part for affected vehicles listed in this bulletin has been superseded and is now the same vacuum pump that is the service part for the 6.6L gas engine. The updated pump requires the outlet vacuum hose be rerouted for proper fitment. Follow the service procedure below to install the updated replacement vacuum pump and reroute the outlet vacuum hose as set forth below.
• 10238685IDA is a diagnostic program that provides: 1. DTC Analysis 2. DPF Early Regeneration Warning Detailed instructions on how to use the IDA are included in this bulletin.
• 10237146This bulletin outlines the procedures for using the Alpine Exchange Program (the "Exchange Program"). The Exchange Program must be used when any Alpine radio or other component covered by this bulletin is repaired under warranty and may also be used for radio and component repairs not covered under warranty. Contact Alpine directly for pricing and payment methods applicable to radio and component repairs not covered under warranty.
• 10233458What is IDA? IDA is a diagnostic program that provides: 1) DTC Analysis: IDA analyzed DTCs (currently 35) and then provides quick and easy-to-understand repair solutions 2) DPF Early Regeneration Warning: IDA also reviews the three latest DPF regeneration odometer readings in the Health Report of the applicable VIN on IDA. IDA then analyzes the distances between the three regenerations. If the average of these distances is less than 55 km for a 4HK1 (5.2L) engine, or less than 70 km for a 4JJ1 (3.0L) engine, an alert will be shown on the IDA page in the form of a red regeneration icon. This is an early warning indication that a problem may be forming in the DPF regeneration cycle. However, if the enabling criteria shown above are not met, a regeneration icon will not appear on the IDA for that particular VIN. Detailed instructions on how to use IDA are included in this bulletin.
• 10225521We have received reports of the front turn signal lenses cracking on Isuzu vehicles. These lenses are cracking from the effects of being washed with alkaline detergents. Alkaline detergents are typically used in industrial settings and are reactive with the paint, metals, and other materials used to make up the exterior components of Isuzu vehicles. Isuzu recommends that only neutral detergents be used when washing Isuzu vehicles. However, if alkaline detergents are used to wash an Isuzu vehicle, it is crucial that all traces of the detergent are rinsed away with water or wiped off as necessary. Allowing alkaline detergent to dry on the turn signal lenses will cause them to crack. Each Isuzu vehicle is originally equipped with an Owner's Manual that includes guidelines for the proper exterior maintenance of the vehicle. The following guidelines are typical of those found in an Isuzu Owner's Manual concerning the use of detergents on a vehicle's exterior.
• 10222330Some customers with N-series vehicles may notice an audible clicking or chattering noise coming from the rear of the vehicle while making tight turns. This condition may be due to incorrect axle fluid having been used during the last scheduled maintenance or in a previous repair. The condition can also result from delayed or skipped maintenance resulting in degradation of axle fluid.
• 10218932Isuzu Commercial Truck of America, Inc. (ICTA) is providing the following procedural recommendations to improve dealer efficiency when submitting Parts Warranty claims. We strongly recommend dealers follow these procedures in order to avoid delays in Parts Warranty claim payments and/or claim chargeback. This bulletin was revised to add a Parts Warranty Form
• 10218927Isuzu Commercial Truck of America, Inc. (ICTA) is providing the following procedural recommendations to improve dealer efficiency when submitting Parts Warranty claims. We strongly recommend dealers follow these procedures in order to avoid delays in Parts Warranty claim payments and/or claim chargeback.
• 10217004The Isuzu Commercial Truck of America (ICTA) Service Technical Assistance Center (TAC) provides diagnostic support to Isuzu dealer technicians repairing Isuzu vehicles in and out of vehicle warranty. A TAC case number will be issued solely for information tracking purposes and future contact reference.
• 10217001The following is a list of the Isuzu-recommended Threebond product part numbers identified in the various Isuzu Workshop Manuals and bulletins. If a Threebond product is unavailable, we recommend that you utilize the chart below to find equivalent of similar products (when available) from Loctite and Permatex.
• 10210794In response to requests from the field and in an effort to reduce repair costs of Aisin A465 6-speed transmission, the following On-Vehicle procedures have been approved for service at the dealer level. The following procedures have been approved for repair. Refer to the Automatic Transmission sub-section Internal Harness (Wire to Solenoid) section in the appropriate Service Manual for diagnostic and service procedures. In order to improve the quality of the original equipment manufacturer (OEM) and service replacement parts, Isuzu now requests dealers to capture TCM Freeze Frame Data for all Aisin A465 6-speed transmission component parts replaced under warranty. The primary purpose of the TCM Freeze Frame Data is to obtain faster and more accurate quality information on all Aisin A465 6-speed transmission replaced components. The collected information will be used to improve the reliability of OEM and service replacement transmission components.
• 10209894On Isuzu N-Series Crew Cab Models, most engine and engine driven components for on-vehicle service, both for gasoline and diesel engines, can be accessed through the interior of the cab. There are 3 access points to create space for service and maintenance. The 3 access points are shown in the included images. Detailed information is now available in the Crew Cab section of all applicable Workshop Manuals (WSM). Please review the specific WSM for your vehicle for further details.
• 10209890This bulletin outlines the procedures for using the Alpine Exchange Program (the "Exchange Program"). The Exchange Program must be used when any Alpine radio covered by this bulletin is repaired under warranty and may also be used for radio repairs not covered under warranty. Contact Alpine directly for pricing and payment methods applicable to radio repairs not covered under warranty.
• 10209883Some customers may complain about wind noise and/or water intrusion into the cab from the driver and/or passenger doors of the affected N-Series and FTR trucks. To correct this condition Isuzu Commercial Truck of America, Inc. (ITCA) is offering a new door weather strip to improve sealing of the driver and passenger doors.
• 10208789The following table contains many possible causes for the following symptoms. -Hard Start/No Start -Rough, Misfire, Unstable or Incorrect Idle -Surges, Lack of Power, Hesitation, Lag or Stumble While some of these symptoms may lead to component replacement, the replacement should not be considered a completed repair. These types of symptoms have a high probability for a repeat repair since the true source of the failure is typically fuel contamination. In order to improve the overall repair and reduce the potential repeat failures, the procedure below is provided to assist in identifying the source of fuel contamination. Additionally, this bulletin will provide information to clarify the meaning of injector balancing rates and how to apply the values when trying to diagnose the Isuzu common rail fuel system.
• 10208788Isuzu has found that many times customers are unfamiliar with the overall operation of the DPF system (including the importance of completing a regeneration), which leads to unnecessary vehicle downtime. Please make sure your sales and service staff is completely familiar with the DPF system functionality and operation so when a new truck is delivered or comes in for service, the dealership team can instruct customers on proper operation which will minimize vehicle downtime. The quick reference information below is provided to assist dealer personnel in better understanding the DPF Emission System Operation. Additional information regarding DPF Regeneration can be found in the Owner's Manual, Service Manual, the driver side sunvisor label, or on the Emission System Operation video. For your convenience, this video may be downloaded from www.isuzucv.com.
• 10207648In response to requests from the field and in an effort to reduce repair costs of the Aisin A465 6-speed transmission, the following On-Vehicle procedures have been approved for service at the dealer level. The following procedures have been approved for repair. Refer to the Automatic Transmission sub-section Internal Harness (Wire to Solenoid) section in the appropriate Service Manual for diagnostic and service procedures. In order to improve the quality of the original equipment manufacturer (OEM) and service replacement parts, Isuzu now requests dealers to capture TCM Freeze Frame Data for all Aisin A465 6-speed transmission component parts replaced under warranty. The primary purpose of the TCM Freeze Frame Data is to obtain faster and more accurate quality information on all Aisin A465 6-speed transmission replaced components. The collected information will be used to improve the reliability of OEM and service replacement transmission components.
• 10206061Isuzu Commercial Truck of America, Inc. is proud to introduce the redesigned Isuzu Vehicle Health Report (VHR) program. Beginning October 2021, Isuzu dealers are able to access, through www.isuzutruckservice.com, all of the Isuzu Vehicle Health Report Data (MMU Data) associated with 2011MY and newer vehicles serviced by their dealership in a new, user friendly VHR. Look for the VHR tab after you log in. n contrast to the previous design, the new VHR exists in a central database easily accessed by dealership personnel at any time from any PC with internet access. Users will be able to quickly select vehicles by entering a VIN (partial or all 17 digits) or select from a list of the VINs most recently downloaded by their dealership to create a VHR.
• 10204471Turbocharger inspection.
• 10204470Diesel particulate filter.
• 10203308This bulletin supersedes information bulletin IB18-X-001C. The purpose of this bulletin is to update affected model years. Please discard previous bulletin IB18-x-001c. ISUZU DTC ANALYZER (IDA) ? PILOT PROGRAM INTRODUCTION
• 10201566In an effort for continuous improvement, Isuzu has a need to obtain Mimamori ECU
• 10190782This information IS being issued to help dealers identify apotential source for fuel contamination. If a customer's complaint leads to the discovery of contaminated fuel, the source of the contamination must be found and repaired. Contaminated fuel may result in many different failures. Some examples of these failures are: plugged fuel filters, poor engine performance, check engine light illumination, fuel system (lines and tank) corrosion (rust), etc...isuzu's failure investigations have found a common occurence of the fuel filler neck being installed incorrectly. This poor installation will allow unwanted material to enter the fuel tank contaminating the fuel. Use the information below to confirm the fuel filler neck IS installed correctly. If the filler neck installation IS incorrect, use the information below to repair the fuel filler neck. Detailed information regarding fuel filler neck installation can be found in isuzu's body builder guide.
• 10188520Instrument clusters now supplied with mileage programmed.
• 10187495Recently, the essential tools - dpf injector cleaning kit (en-52575), injector cleaner accessory king (en-52575-50), and injector seal installer and sizer (j-46911) - were shipped to isuzu dealers. Isuzu has deveoped a procedure to remove the carbon buildup from the dpf fuel injector tip and to maintain the injector performance level. These essential tools are: kit 1 - an ultrasonic cleaning machine, and support rack (see figure 1), kit 2 - a stand with base, arm with clamp, brass bristle brush, and pyrex beaker (see figure 2), and kit 3 - an injector seal protector, seal pusher and seal sizer (see figure 3). Dpf injector cleaning kit en-52575, dpf injector cleaner accessory kit en-52575-50, and injector seal installer and sizer j-46911 combine to make a complete kit for cleaning. The essential tools are used on a bench top (see figures 1, 2, & 3). Refer to the appropriate service manual for information on when and how to perform the dpf injector cleaning procedure.
• 10186931Some customers may complain about wind noise and/or water intrusion into the cab from the driver and/or passenger doors of the affected n-series and ftr trucks. To correct this condition isuzu commercial truck of america, inc. (Itca) IS offering a new door weather strip to improve sealing of the driver and passenter doors.
• 10178754Isuzu diesel engines available in the above affected vehicles meet the california air resource board's (carb) optional idling emissions standard of 30 grams per hour of oxides of nitrogen (nox) with no increase in the emission of other regulated pollutants. As a result these vehicles have been approved as "certified clean idle" and are "exempt" from the engine shutdown system (ess) requiremnet pursuant ot section 1956.8 of title 13, california code of regulations. As required by the ess regulation, for "certificed clean idle" vehicles, isuzu has introduced a tamper resistance "certified clean idle" label located on the driver's side door panel. It IS important that this label remain, permanently, on the vehicle to identify it as "certified clean idle." carb requires this label as evidence that, at hte time of manufacture, the engine installed met the applicable emission standards. Should the label be found missing or damged during an inspection, a citation and penalties may be issued. If the vehicle IS operated in california with a damaged or missing clean idle label, isuzu recommends vehicle operators follow the 5 minute ess requirement by manually turning off the engine. Following this ess requiremnet will keep the vehicle operation compliant until a replacement label can be installed. "Clean air idle" labels are printed with a serial number and registered to an individual vin. As a result, a replacemnet label will also include a new serial number which must be registered to the vehicle's vin by the manufacturer. The below information IS provided to assit in acquiring, replacing and registering a replacement label.
• 10176679Some customers may complain about wind noise and/or water intrusion into the cab from the driver and/or passenger doors of the affected n-series and ftr trucks. To correct this condition isuzu commercial truck of america, inc. (Icta) IS offering a new door weather strip to improve sealng of the driver and passenger doors.
• 10175864An investigation of returned turbochargers has identified a common occurrence of turbochargers being replaced due to internal oil leaks when, in fact, there IS no oil leak in or other fault with the turbocharger. The perceived oil leak actually may be a normal characteristic of the closed positive crankcase ventilation (pcv) system or some other unidentified condition. The purpose of the closed pcv system IS to keep harmful blowby gas from entering the atmosphere. Unfortunately, blowby gas production and air intake demands do not always match which allows some oil vapor from the crankcase to enter the intake system. As a result, this condition may lead to an incorrect diagnosis. Oil in the intake system IS common for a closed pcv system and IS not a good indicator of a turbocharger failure. The oil seal inside the isuzu turbocharger IS a dynamic seal (not a rubber seal). Air pressure (i.e. Boost pressure) on the compressor side and exhaust pressure on the turbine side keep the lubricating oil inside the turbocharger center housing. A reduction in pressure on either side of the center housing will allow oil to pass into either the intake or the exhaust side of the turbocharger. In order to stop oil from bypassing, the source of the pressure reduction must be located and corrected. The most common causes of this condition are a restricted air filter, incorrect engine oil, loose intake hose clamps, and/or excessive crankcase pressure. In order to better service the customer and help prevent the unnecessary replacement of undamaged turbochargers, we are providing the following inspection information designed to aid the technician in properly diagnosing turbocharger concerns.
• 10172506Ida IS a pilot diagnostic program that provides two functions: 1) dtc analysis 2) dpf early regeneration warning it IS vital for isuzu to be able to evaluate the performance of this pilot tool. Therefore, ida also includes a feadback process. The feedback provided during the pilot program will demonstrate ida's level of effectiveness and also help improve the ida program. Completing the feedback portion of the ida process after repairing a vehicle IS an integral part of utilizing ida and must be done for each ida suggested repair. The pilot program's initial one year period has been exteded. Please continue utilizing ida as much as possible until further notice. Isuzu commercial truck of america (icta) IS requesting isuzu dealers to use ida for all dtc-related repairs on vehicles that are still under warranty. When making a repair suggested by ida, please print a copy of the ida-suggested repair and attach it to the repair order. If the ida recommendation does not repair the vehicle, icta will reimburse the dealer for performing the suggested repair. Complete the feedback process within ida before submitting a claim. Submit all documentation with the claim. Failure to provide details will delay claim payments. Note: do not use ida on vehicles that are "out of warranty"
• 10171726In an effort for continuous improvement, isuzu has a need to obtain mimamori ecu (health report) information. It IS critical to obtain mimamori ecu information during the repair process. This information will be used by isuzu engineering to help determine "root cause" for customer's concerns and develop/validate a field fix. Isuzu recognizes that the success of gathering this mimamori ecu information IS dependent upon the dealer technician. Because of this need, isuzu will compensate the dealer/technician for their time and effor to provide critical information. When a vehicle IS presented to a dealer for repair and a dtc IS stored in one or more of the control modules listed below, isuzu engineering requests the mimamori ecu information be downloaded and synchronized. Important: perform the mimamori ecu download before clearing the dtc and before diagnosing the vehicle. Be sure the information IS synchronized before claim submission. Isuzu engineering will be reviewing all claims for this data. -Engine control module (ecm) -transmission control module (tcm) -diesel exhaust fluid (def) control module
• 10170473Diesel engines isuzu commercial truck of america IS pleased to announce the release of oem and fleet value (fv) electrical wire connectors for certain isuzu n-series and f-series trucks. In some instances, the electrical connectors listed in this bulletin can be a cost-effective repair alternative to replacing an entire wiring harness, thereby reducing the operating expence for your customers. Please see the table below for details regarding the electrical connectors currently available
• 10169621Some customers may experience issues with oil dripping from the air cleaner or an oil soaked filter element, along with illuminated check engine (cel) and check air filter warning lamps. The purpose of this bulletin IS to announce the availability of a new air inlet duct that will reduce the pcv oil remnants entering the air cleaner and an updated drain plate that will prevent gear train oil splash from entering the pcv system. See the service procedure in this bullein for parts and installation information.
• 10168058Isuzu n-series trucks equipped with optional isuzu-authorized alpine bluetooth radio (rpo codes I8H, I1V, or I2V) this bulletin outlines the procedures for using the alpine exchange program (the "exhange program"). The exchange program must be used when any alpine radio covered by this bulletin IS repaired under warranty and may also be used for radio repairs not covered under warranty. Contact alpine dirctly for pricing and payment methods applicable to radio repairs not covered under warranty.
• 10167647Some customers may complaind about wind noise and/or water intrusion into the cab from the driver and/or passenger doors of the affected n-series and ftr trucks. To correct this condition isuzu commercial truck of america, inc (itca) IS offering a new door weather strip to improve sealing of the driver and passenger doors.

Every Isuzu N-Series model year

Bars are owner complaints, dots mark years with recalls. Select a year to open its report.